CUE Assistant User manual

CUE spol. s r.o., Na Dolinách 6, 147 00 Praha 4, Czech Republic
fax: [phone]
www.cuesystem.com
e-mail: [email protected]
phone: [phone]
User Manual
Control Units
Version 03

User Manual Control Units
UM005_03, 24.09.2003
Copyright © CUE, spol. s r.o., Praha, Czech Republic 1990 - 2003.
All rights reserved. Specifications are subject to change without prior notice.

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1. Table of Contents
1. Table of Contents ............................................................................................................................. 3
2. Introduction....................................................................................................................................... 4
2.1. Overview ................................................................................................................................................... 4
2.2. Models....................................................................................................................................................... 4
2.3. Features .................................................................................................................................................... 4
3. Rear Panel Connections .................................................................................................................. 5
3.1. Overview ................................................................................................................................................... 5
3.2. Connectors ................................................................................................................................................ 6
3.3. Power Supply ............................................................................................................................................ 9
3.4. CUEwire ...................................................................................................................................................10
3.5. IR Receiver...............................................................................................................................................13
3.6. Interfaces..................................................................................................................................................14
3.7. IR/Serial Outputs ......................................................................................................................................16
3.8. Serial Channels ........................................................................................................................................21
3.9. Analog Outputs.........................................................................................................................................26
3.10. General I/O...............................................................................................................................................27
3.11. Relays (Auxiliaries)...................................................................................................................................28
3.12. The Cable Holder .....................................................................................................................................29
4. Using the Front Panel .................................................................................................................... 30
4.1. Overview ..................................................................................................................................................30
4.2. Indicators..................................................................................................................................................30
4.3. Buttons .....................................................................................................................................................30
4.4. The PC Card Slot .....................................................................................................................................31
4.5. Connecting the Host Computer ................................................................................................................32
5. Setup by Optional Switch .............................................................................................................. 33
6. Service Mode .................................................................................................................................. 34
6.1. Overview ..................................................................................................................................................34
6.2. Starting Service Mode ..............................................................................................................................34
6.3. Upgrading the Firmware ...........................................................................................................................35
6.4. Erasing the PC Card.................................................................................................................................36
7. Troubleshooting ............................................................................................................................. 37
7.1. The POWER Indicator does not Light.......................................................................................................37
7.2. A Correct Method of the Connection with a PC ........................................................................................37
8. Specifications and Mechanical Drawings.................................................................................... 38
8.1. Assistant...................................................................................................................................................38
8.2. Assistant-S ...............................................................................................................................................39
9. Software and Firmware License ...................................................................................................40
10.Warranty Conditions ...................................................................................................................... 41
11.CE Declaration of Conformity ....................................................................................................... 42
12.FCC .................................................................................................................................................. 43
13.Notes................................................................................................................................................ 44

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2. Introduction
2.1. Overview
Control units Assistant and Assistant-S are standalone integrated media control systems with
expansion capability used as a central unit in control systems for audio-visual equipment in meeting
rooms, boardrooms, training centers, private houses, etc.
A touch screen, a keyboard or wireless controllers are connected to the control unit as remote control
panels. The control unit has serial, analog and digital outputs, infra-red outputs and switching outputs.
In addition, it has serial, analog and digital inputs.
Main functions
•Control unit receives data from remote control panels and runs the appropriate sequences stored
in the control unit memory.
•Control unit reads inputs.
•Control unit transmits control commands to all outputs and through a serial port CUEring to
interfaces.
2.2. Models
Model Product code Description
Assistant CS0051-P Integrated control unit (controller).
Assistant-S CS0150-P Small integrated control unit (controller).
2.3. Features
The basic features of both types are very similar. All facts described in the following text are valid both
for Assistant and Assistant-S unless explicitly noted.
Features Assistant Assistant-S
Service host connector for PC Yes
Sequence data storage PC Card RAM (32 kB - 40 MB ) Internal memory (96 kB)
Expansion possibility by Cue’s interfaces CUEring
Time/date (RTC) Yes No
IR/serial control outputs 4
Bi-directional RS-232/422/485 4
General I/O (SW selectable)
Inputs: contact, TTL or analog 0-5 V
Outputs: open collector max. 80mA
8
Analog outputs (0 -10 V) 4 (load max.80 mA) 4 (load max.10 mA)
Isolated closures (relays 24V/0.5A) 16 No
Dedicated IR input for IR wireless panels Yes
RS-485 bus connection for control panels Yes
CONSOLLE port for touchCUE old models Yes No
Power supply 24 VDC (+/-20%), 12 W 24 VDC (+/-20%), 10 W
Weight 3.4 kg 2.8 kg
Dimensions 19" rack, 1U, 240 mm 19" rack, 1U, 151 mm

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3. Rear Panel Connections
3.1. Overview
The following table describes all ports located at the back of the unit.
Function Connector Description
Earth (ground) EA Shielding ground
Power input IN 24 VDC power supply
Power output OUT 24 VDC power supply output for wired control panels
IR input IR-REC Connection for irCUE Receiver(s)
RS-485 RS-485 RS-485 bus connection for control panels
CUEring - Serial 9 S9 / CUEring Serial control inputs/outputs dedicated for CUEring
IR output IR 1 - IR 4 Infra-red control outputs
Analog output A 1 - A 4 Analog output 0 - 10 V
Serial channels S 5 - S 8 Serial control inputs/outputs RS-232/RS-422
General I/O IO 1 - IO 8 Inputs (contact, TTL or analog 0 - 5 V) or
Switching outputs (open collector max. 80 mA)
SW selectable
Console
(Assistant only)
CONSOLLE Connection for older touch screens (models ’97 and older)
Switching closures relays
(Assistant only)
AUX 9 - AUX 24 Relay outputs (NO, NC contacts), 0.5 A @ 24 V AC/DC
Wiring simplicity and speed are assured. Easy wiring is a primary concern. All system connections are
made using screw connectors or crimp connectors (Phoenix type). No soldering of connectors is
necessary. Wires need only to be striped, plugged into the appropriate socket, and the screw
tightened. These connectors allow an installer to pre-wire racks, and if necessary, the unit can be
removed without disconnecting the wires.
S 5 S 6
S 7 S 8
A 1 A 2
A 3 A 4
IO 1 IO 2 IO 3 IO 4
IO 5 IO 6 IO 7 IO 8
AUX 9 AUX 10
AUX 17 AUX 18
1 21 432
1 32
Assistant

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3.2. Connectors
The following tables describe all ports comprehensively.
3.2.1. Assistant
Label Pin nr. Meanin
g
Descri
p
tion Note
E 1a Earth
(g
round
)
Protective
g
round
2a +24 V
3a Ground
Power output Power output with separate fuse
Ground = si
g
nal
g
round
4a In
p
ut/out
p
ut A+
CUEwire
(OUT RS-485)
5a In
p
ut/out
p
ut B-
RS-485 RS-485 bus connection
G 6a Ground
7a Out
p
ut
8a Ground
9a In
p
ut A+
CONSOLE
10a In
p
ut B-
Console (RS-232/422)
E 1b Earth
(g
round
)
Protective
g
round
2b +24 VPWR
(
IN
)
3b Ground
Power input
4b Ground
5b In
p
ut
(
data
)
IR-REC
6b IR +12 V
IR input Input for
irCUE Receiver and old keyboardCUE models
7b S 9 out
8b S 9
g
round
9b S 9 in
p
ut A+
S9 / CUEring
10b S 9 in
p
ut B-
Serial I/O 9 Serial channel reserved for CUEring
11a IR 1 liveIR 1
12a IR 1
g
round
Infrared output 1
13a IR 2 liveIR 2
14a IR 2
g
round
Infrared output 2
11b IR 3 liveIR 3
12b IR 3
g
round
Infrared output 3
13b IR 4 liveIR 4
14b IR 4
g
round
Infrared output 4
General IR outputs
IR 1 is dedicated for keyboardCUE model ’97
15a Out
p
ut
16a Ground
17a In A+
S 5
18a In B-
Serial I/O 5
19a Out
p
ut
20a Ground
21a In A+
S 6
22a In B-
Serial I/O 6
15b Out
p
ut
16b Ground
17b In A+
S 7
18b In B-
Serial I/O 7
19b Out
p
ut
20b Ground
21b In A+
S 8
22b In B-
Serial I/O 8
Serial channels
23a A 1 liveA 1
24a A 1
g
round
Analog output 1
25a A 2 liveA 2
26a A 2
g
round
Analog output 2
23b A 3 liveA 3
24b A 3
g
round
Analog output 3
25b A 4 liveA 4
26b A 4
g
round
Analog output 4
Analog outputs 0 - 10 V

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Label Pin nr. Meanin
g
Descri
p
tion Note
27a In
p
ut/out
p
ut 1IO 1
28a Ground 1
Input/output 1
29a In
p
ut/out
p
ut 2IO 2
30a Ground 2
Input/output 2
31a In
p
ut/out
p
ut 3IO 3
32a Ground 3
Input/output 3
33a In
p
ut/out
p
ut 4IO 4
34a Ground 4
Input/output 4
27b In
p
ut/out
p
ut 5IO 5
28b Ground 5
Input/output 5
29b In
p
ut/out
p
ut 6IO 6
30b Ground 6
Input/output 6
31b In
p
ut/out
p
ut 7IO 7
32b Ground 7
Input/output 7
33b In
p
ut/out
p
ut 8IO 8
34b Ground 8
Input/output 8
General I/Os
35a NC 9
36a C 9
AUX 9
37a NO 9
Relay output 9
38a NC 10
39a C 10
AUX 10
40a NO 10
Relay output 10
41a NC 11
42a C 11
AUX 11
43a NO 11
Relay output 11
44a NC 12
45a C 12
AUX 12
46a NO 12
Relay output 12
47a NC 13
48a C 13
AUX 13
49a NO 13
Relay output 13
50a NC 14
51a C 14
AUX 14
52a NO 14
Relay output 14
53a NC 15
54a C 15
AUX 15
55a NO 15
Relay output 15
56a NC 16
57a C 16
AUX 16
58a NO 16
Relay output 16
35b NC 17
36b C 17
AUX 17
37b NO 17
Relay output 17
38b NC 18
39b C 18
AUX 18
40b NO 18
Relay output 18
41b NC 19
42b C 19
AUX 19
43b NO 19
Relay output 19
44b NC 20
45b C 20
AUX 20
46b NO 20
Relay output 20
47b NC 21
48b C 21
AUX 21
49b NO 21
Relay output 21
50b NC 22
51b C 22
AUX 22
52b NO 22
Relay output 22
53b NC 23
54b C 23
AUX 23
55b NO 23
Relay output 23
56b NC 24
57b C 24
AUX 24
58b NO 24
Relay output 24
Relay outputs
NC = normal close
C = common
NO = normal open

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3.2.2. Assistant-S
Label Pin nr. Meanin
g
Descri
p
tion Note
E 1 Earth Protective
g
round
2 +24 VPWR
(
IN
)
3 Ground
Power input
4 +24 V
5 Ground
Power output Power output with separate fuse F2
6 In
p
ut/out
p
ut A+
CUEwire
(RS-485)
7 In
p
ut/out
p
ut B-
RS-485 RS-485 bus connection
8 Ground
9 In
p
ut
(
data
)
IR-REC
10 IR +12 V
IR input Input for irCUE receives
11 S 9 out
12 S 9
g
round
13 S 9 in
p
ut A+
S 9
14 S 9 in
p
ut B-
Serial I/O 9 Serial channel reserved for CUEring
15 IR 1 liveIR 1
16 IR 1
g
round
Infrared output 1
17 IR 2 liveIR 2
18 IR 2
g
round
Infrared output 2
19 IR 3 liveIR 3
20 IR 3
g
round
Infrared output 3
21 IR 4 liveIR 4
22 IR 4
g
round
Infrared output 3
General IR outputs
23 Out
p
ut
24 Ground
25 In A+
S 5
26 In B-
Serial I/O 5
27 Out
p
ut
28 Ground
29 In A+
S 6
30 In B-
Serial I/O 6
31 Out
p
ut
32 Ground
33 In A+
S 7
34 In B-
Serial I/O 7
35 Out
p
ut
36 Ground
37 In A+
S 8
38 In B-
Serial I/O 8
Serial channels
39 A 1 liveA 1
40 A 1
g
round
Analog output 1
41 A 2 liveA 2
42 A 2
g
round
Analog output 2
43 A 3 liveA 3
44 A 3
g
round
Analog output 3
45 A 4 liveA 4
46 A 4
g
round
Analog output 4
Analog outputs 0 - 10 V
47 In
p
ut/out
p
ut 1IO 1
48 Ground 1
Input/output 1
49 In
p
ut/out
p
ut 2IO 2
50 Ground 2
Input/output 2
51 In
p
ut/out
p
ut 3IO 3
52 Ground 3
Input/output 3
53 In
p
ut/out
p
ut 4IO 4
54 Ground 4
Input/output 4
55 In
p
ut/out
p
ut 5IO 5
56 Ground 5
Input/output 5
57 In
p
ut/out
p
ut 6IO 6
58 Ground 6
Input/output 6
59 In
p
ut/out
p
ut 7IO 7
60 Ground 7
Input/output 7
61 In
p
ut/out
p
ut 8IO 8
62 Ground 8
Input/output 8
General I/Os

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3.3. Power Supply
The unit is fed via power input 24 V. Power supply must be connected to the connector marked IN.
CUEadapter
24 VDC
INEIR-REC
EOUT RS-485 G
Assistant
1 2
CUEadapter
24 VDC
IN OUT RS-485E
Assistant-S
1 2
The recommended power supply units are CUEadapters with power supply output 24 VDC, 10 / 20 /
30 / 50 / 80 W. Selecting of a CUEadapter according to power requirements
•Assistant 24 VDC (+/-20%), 12W CUEadapter /20W (or higher)
•Assistant-S 24 VDC (+/-20%), 10W CUEadapter /10W (or higher)
One power supply unit CUE adapter can be used to supply not only the Assistant or Assistant-S unit
but also other parts of the control system (wired keyboards, touch panels, Cue’s interfaces, etc.). In
that case a special attention must be paid to select the power supply with proper power factor.
Fuses
1. The Assistant is equipped with one resettable fuse rated 2.5 A. There are no serviceable parts
inside the metal case.
2. The Assistant-S is equipped with one fuse 2 A. The fuse can be changed without necessity to
open the unit.

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3.4. CUEwire
3.4.1. Overview
The connector marked CUEwire is used for the connection between the Assistant or Assistant-S and
Cue’s control panels.
The power output has its own fuse. It should be used as a power connection to feed other parts of the
system when one power source is to feed more than just the Assistant or Assistant-S.
1. The Assistant is equipped with one resettable fuse rated 2.5 A. There are no serviceable parts
inside the metal case.
2. The Assistant-S is equipped with one fuse 2 A. The fuse can be changed without necessity to
open the unit.
3.4.2. Pinouts
Assistant
INEIR-REC S9 / CUEring
OUT RS-485 GCONSOLLE
IR-REC S9 / CUEringOUT RS-485
Assistant-S
B-
A+
GND
+ 24 V, max. 2 A
1 432
B-
A+
GND
+ 24 V, max. 2 A
1 432

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3.4.3. Connection Examples
Simple control panel connection
1 432
OUT RS-485INE
Assistant or Assistant-S
Multiple control panels in an installation connected to a CUEwire Splitter
1 432
OUT RS-485INE
Assistant or Assistant-S
1 2
CUEadapter
2
1 2
CUEadapter
1
PW R CUEwire PW R CUEwire
CUEwire Splitter /2
+24V GND A+ B-
CUEwirePWR
+24V GND
PWR CUEwire
CUEwire S plit ter /4
+24V GND A+ B-
CUEwirePW R
PWR CUEwire PWR CUEwire PWR CUEwire
+24V GND
1 4321 4321 4321 4321 432
Panel 2 Panel 1
CUEwire Cable
CUEwire Cable

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3.4.4. CUEwire Installation
On the picture you can see a typical connection of CUEwire.
B-
A+
GND
+ 24 VDC
4-pin4-pin4-pin
Control Panel 1Control Panel 2Control Panel n
External power
supply
+ 24 VDC GND
Assistant or Assistant-S
CUEwire (OUT RS-485)
120 ohm
4-pin
1 432
The cable consists of 4 wires. The first pair serves as a signal line. The second pair of wires serves for
power distribution. The signal conductors can have minimal 0,25 mm2, capacity maximal 100 pF/m.
The power distribution cable design depends on number of control panels to be connected and on the
required length of the cable. The maximum voltage loss on the whole power distribution conductors
should not exceed 4 V on the ground wire and 4 V on the +24 V wire.
To supply power distribution line the output OUT of the Assistant can be used. In this case the whole
consumption should not exceed 2 A (fuse in the Assistant and Assistant-S for power output marked
OUT is 2 A). In case of using more than 2 touchCUE units or for longer distances it is necessary to
use external power supply +24 V for remote panels (see example of the Panel n in the picture above).
Approximate consumption of control panels is
touchCUE ............................................1.0 A
keyboardCUE ......................................0.3 A
keyboardCUE-S...................................0.1 A
For the power consumption you can calculate 1 touchCUE = 3 keyboardCUE = 10 keyboardCUE-S.
Table of maximum cable lengths
Number of touchCUE Cable 1 mm2Cable 2 mm2Cable 3 mm2Cable 4 mm2
1 200 m 400 m 600 m 800 m
2 100 m 200 m 300 m 400 m
3 60 m 130 m 200 m 260 m
4 50 m 100 m 150 m 200 m
5 40 m 80 m 120 m 160 m

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3.5. IR Receiver
The infra-red control input marked IR-REC enables to connect irCUE Receivers. Up to 10 receivers
can bee connected with bus connection (+12V, ground and data) - see the irCUE Receiver
specifications.
Assistant
INEIR-REC S9 / CUEring
OUT RS-485 GCONSOLLE
IR-REC S9 / CUEringOUT RS-485
Assistant-S
IR +12 V
Input (data)
Ground
IR +12 V
Input (data)
Ground
1 321 32

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3.6. Interfaces
If the number of outputs of the Assistant or Assistant-S interface is not enough other Cue’s interfaces
can be used for the system expansion. The serial channel for Cue’s interfaces connection is marked
S9 / CUEring. Interface connections use a CUEring cable supplied in various lengths. The cable is a
2-core screened cable or two twisted-pair.
Cue Interface n
DATA OUT DATA IN
Cue Interface 2
DATA OUT DATA IN
Cue Interface 1
DATA OUT DATA IN
CUEring Cable /a
Control Cable 9-pin
Assistant
S9 / CUEring
IR 1
IR 3
GCONSOLLE
1 432
IR-REC S9 / CUEring IR 1
Assistant-S
1 432
Cue Interface n
DATA OUT DATA IN
Cue Interface 2
DATA OUT DATA IN
Cue Interface 1
DATA OUT DATA IN
CUEring Cable /a
Control Cable 9-pin

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For CUEring serial channel pinouts see picture below.
Assistant
S9 / CUEring
IR 1
IR 3
GCONSOLLE
IR-REC S9 / CUEring IR 1
Assistant-S
S 9 input B-
S 9 input A+
S 9 ground
S 9 out
1 432
S 9 input B-
S 9 input A+
S 9 ground
S 9 out
1 432

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3.7. IR/Serial Outputs
3.7.1. IR Adapter /a
Infra-red control outputs are used for controlling AV devices with IR control. The IR Adapter /a, which
is directly fastened using the two-sided adhesive tape onto the receiving diode window of an AV
device, is used. The description how the Assistant and Assistant-S add infrared codes can be found in
the manual for the Director software.
Assistant Assistant-S
S9 / CUEring
IR 1 IR 2
IR 3 IR 4
S 5
S 7
CONSOLLE
IR 1 IR 2 IR 3 IR 4
Controlled Device
IR sensor
1 2
IR Adapter /a
Controlled Device
IR sensor
1 2
IR Adapter /a
The maximal IR adapter /a cable length is 70 m if the cable capacity is 100 pF/m. The total cable
capacity can be max. 7 nF, the lowest load resistance can be 50 Ω. For IR Adapter /a use a 2-core
screened cable or twist.
Assistant Assistant-S
S9 / CUEring
IR 1 IR 2
IR 3 IR 4
S 5
S 7
CONSOLLE
IR 1 IR 2 IR 3 IR 4
Ground
Live
1 2
Ground
Live
1 2

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Up to 3IR Adapters /a can be connected in a parallel to one infra-red control output.
Assistant Assistant-S
S9 / CUEring
IR 1 IR 2
IR 3 IR 4
S 5
S 7
CONSOLLE
IR 1 IR 2 IR 3 IR 4
1 2
1 2
Shielded cable
IR Adapter /a
Shielding
Live wire
Shielded cable
IR Adapter /a
Shielding
Live wire

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3.7.2. RS-232 One-directional Output Connection
Important notes
1. Maximum baud rate is 9 600 Bd
2. IR/Serial channel must be set to no-carrier mode using command CarrierDisable.
A device controlled via RS-232 can be connected as described below.
IR 1 - IR 4 RS-232 Port Description
Pin 1 TxD Data from Assistant or Assistant-S
Pin 2 GND Ground
Assistant or Assistant-S
IR 1 to IR 4
Controlled Device
RS-232
RxD
TxD
GND
Ground Signal Output
1 2

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3.7.3. RS-422 One-directional Output Connection
Important notes
1. Maximum baud rate is 9 600 Bd
2. IR/Serial channel must be set to no-carrier mode using command CarrierDisable.
A device controlled via RS-422 can be connected as described below.
IR 1 - IR 4 RS-422 Port Description
Pin 1 TX- Data - from Assistant or Assistant-S
Pin 2 TX+ Data + from Assistant or Assistant-S
Signal Ground Signal Output
Assistant or Assistant-S
IR 1 to IR 4
Controlled Device
RS-422
RX+
RX-
TX+
TX-
1 2

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3.7.4. RS-485 One-directional Output Connection
Important notes
1. Maximum baud rate is 9 600 Bd
2. IR/Serial channel must be set to no-carrier mode using command CarrierDisable.
A device controlled via RS-485 can be connected as described below.
IR 1 - IR 4 RS-485 Port Description
Pin 1 B- Data - from Assistant or Assistant-S
Pin 2 A+ Data + from Assistant or Assistant-S
Signal Ground Signal Output
Assistant or Assistant-S
IR 1 to IR 4
Controlled Device
RS-485
B-
A+
GND
1 2