CyberData VoIP Desktop Intercom User manual

VoIP Intercom
Operations Guide
Part #010935
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
[phone]
930181B

CyberData Corporation 930181B Operations Guide
PoE VoIP Intercom Operations Guide 930181B
Part # 010935
COPYRIGHT NOTICE:
© 2008, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or
such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to
make changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
third parties. Open Source Software is not subject to the terms and conditions of the CyberData
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licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
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the trademarks or registered trademarks of their respective owners.
Phone: [phone]
Technical Support Ext. 333
[email protected]
Fax: [phone]
Company and product information at www.cyberdata.net

CyberData Corporation 930181B Operations Guide
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including apmplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
14. WARNING: The VoIP Intercom enclosure is not rated for any AC voltages!
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
GENERAL ALERT

CyberData Corporation 930181B Operations Guide
Pictorial Alert Icons
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential
safety hazards are identified in this manual through the use of words Danger, Warning, and Caution,
the specific hazard type, and pictorial alert icons.
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
GENERAL ALERT

CyberData Corporation 930181B Operations Guide
Revision History
Revision Date Released Description of Changes
A 12/11/2007 This is the first release of this manual.
B 4/25/2008 Adds information about the Auxiliary Relay in Section 2.3.3.1,
"Auxiliary Relay", Figure 2-16, and Ta ble 2- 7 .
Adds Important Safety Instructions section.
Adds Figure 1-1, Figure 1-2, and Figure 1-3.
Updates the Solarwinds TFTP Server freeware URL.

CyberData Corporation 930181B Operations Guide

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Operations Guide 930181B CyberData Corporation
Contents
Chapter 1 Product Overview 1
1.1 Typical System Installation ...................................................................................................................1
1.2 Product Features .....................................................................................................................................3
1.3 Supported Protocols ..............................................................................................................................3
1.4 Supported SIP Servers ...........................................................................................................................4
1.5 Product Specifications ...........................................................................................................................4
Chapter 2 Installing the VoIP Intercom 5
2.1 Parts List ..................................................................................................................................................5
2.2 Intercom Setup ........................................................................................................................................6
2.2.1 VoIP Intercom Connections .......................................................................................................6
2.2.2 Connecting a Device to the Relay .............................................................................................7
2.2.3 Identifying the VoIP Intercom Connectors ..............................................................................7
2.2.4 Call Button and Indicator Light ..............................................................................................10
2.2.5 Network Connectivity, and Data Rate ..................................................................................11
2.2.6 RTFM Switch Jumper ...............................................................................................................13
2.2.7 Adjust the Volume ....................................................................................................................15
2.3 Configure the Intercom Parameters .................................................................................................16
2.3.1 Log in to the Configuration Home Page ................................................................................16
2.3.2 Configure the Network Parameters ......................................................................................18
2.3.3 Set up the Intercom ...................................................................................................................20
2.3.4 Configure the SIP Parameters .................................................................................................22
2.4 Upgrade the Firmware and Reboot the Intercom ...........................................................................24
2.4.1 Reboot the Intercom ..................................................................................................................25
Appendix A Mounting the Intercom 27
A.1 Mount the Intercom ...........................................................................................................................27
Appendix B Setting up a TFTP Server 33
B.1 Set up a TFTP Server ...........................................................................................................................33
B.1.1 In a LINUX Environment ........................................................................................................33
B.1.2 In a Windows Environment ...................................................................................................33
B.1.3 In a Solarwinds Server Environment ....................................................................................33
Appendix C Troubleshooting/Technical Support 35
C.1 Frequently Asked Questions (FAQ) .................................................................................................35
C.2 Documentation ....................................................................................................................................35
C.3 Contact Information ............................................................................................................................35
C.4 Warranty ...............................................................................................................................................36
Index 37

CyberData Corporation 930181B Operations Guide
ii

1
Operations Guide 930181B CyberData Corporation
1 Product Overview
The Voice-over-IP (VoIP) Intercom is a SIP endpoint designed to provide VoIP phone connectivity in
a tamper proof and secure package.
1.1 Typical System Installation
Figure 1-1, Figure 1-2, and Figure 1-3 illustrate how the VoIP Intercoms can be installed as part of a
VoIP phone system.
Figure 1-1. Typical Installation—Door Entry/Access Control

CyberData Corporation 930181B Operations Guide
Product Overview
Typical System Installation
2
Figure 1-2. Typical Installation—Mass Notification
Figure 1-3. Typical Installation—Emergency Phone
.
Warning
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
GENERAL ALERT

Product Overview
Product Features
Operations Guide 930181B CyberData Corporation
3
1.2 Product Features
1.3 Supported Protocols
The Intercom supports:
●SIP
●HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.
●DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
●TFTP Client
Facilitates Web-based firmware upgrades of the latest Intercom capabilities.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
● SIP
● Dual speeds of 10 Mbps and 100 Mbps
● 802.3af compliant
● 2 gang outlet box size
● Full duplex voice operation
● Network/Web management
● Network adjustable speaker volume
adjustment
● Network configurable microphone input
sensitivity adjustment
● Network Downloadable product firmware
● Doubles as a paging speaker
● Call button
● Call activity indicator (light)
● Tamper proof design
● 1 dry contact relay for auxiliary control
● 3 year Warranty
VoIP Intercom
Backdoor
Backdoor
Backdoor
Backdoor

CyberData Corporation 930181B Operations Guide
Product Overview
Supported SIP Servers
4
●RTP
●RTP/AVP - Audio Video Profile
●Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
Packet Time 20 ms
1.4 Supported SIP Servers
The following link contains information on how to configure the Intercom for the supported SIP
servers:
http://www.cyberdata.net/support/voip/intercom.html
1.5 Product Specifications
Category Specification
Speaker Output 8 Watts Peak Power
Network Rate 10/100 Mbps
Power Requirement 802.3af compliant or 5V at 1000 mA
Protocol SIP
Part Number 010935
Dimensions 5” x 5” x 2.5”
Weight
Auxiliary Relay
1.6 lbs./shipping weight of 2.2 lbs.
(0.7 kg/shipping weight of 1.0kg)
2 A at 30 VDC

5
Operations Guide 930181B CyberData Corporation
2 Installing the VoIP Intercom
2.1 Parts List
Table 2-1 illustrates the SiP VoIP and PoE Speaker parts.
Table 2-1. Parts List
Quantity Part Name Illustration
1 Intercom Assembly
1 Installation Quick Reference Guide
1 Intercom Mounting Accessory Kit

CyberData Corporation 930181B Operations Guide
Installing the VoIP Intercom
Intercom Setup
6
2.2 Intercom Setup
2.2.1 VoIP Intercom Connections
Figure 2-4 shows the pin connections on the J7 (terminal block). This terminal block can accept a
wire range from 16 AWG to 26 AWG.
Note As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal
block.
Figure 2-4. VoIP Intercom Connections
1234
Alternate Power Input:
1 = +5V at 1000 mA
2 = Power Ground
Relay Contact:
(1A at 30 VDC for continuous loads)
3 = Normally Open Common
4 = Normally Open Contact
J7 - Terminal Block
-
-
WIRE IN,
Accept Wire Range
From 16-26 AWG
34

Installing the VoIP Intercom
Intercom Setup
Operations Guide 930181B CyberData Corporation
7
2.2.2 Connecting a Device to the Relay
A normally open relay is provided to enable users to switch on an auxiliary device like a door
buzzer (see Figure 2-4). The relay contacts are limited to 1 amp at 30VDC. The relay on time is
selectable through the web interface and is controlled by DTMF tones generated from the phone
being called. The DTMF tones are selectable from the web interface as well. See Section 2.3.3, "Set up
the Intercom".
.
2.2.3 Identifying the VoIP Intercom Connectors
See Figure 2-5, Figure 2-6, and Table 2-2 to identify the connectors and functions.
Warning
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT

CyberData Corporation 930181B Operations Guide
Installing the VoIP Intercom
Intercom Setup
8
Figure 2-5. J2, J5, and J6 Connector Locations
Figure 2-6. J1 and J7 Connector Locations

Installing the VoIP Intercom
Intercom Setup
Operations Guide 930181B CyberData Corporation
9
Figure 2-7. JP11—RTFM Switch Jumper
See Table 2-2 for the connector settings.
Table 2-2. Connector Settings
Jumper Setting
J1 Network Connection
J4 J-Tag (Factory only)
J7 Terminal Block (see the diagram above, Figure ??)
JP2 Call-Button/LED interface
JP4 Reset (Factory only)
JP5 Microphone Interface
JP6 Speaker Interface
JP8 Console (Factory only)
JP11 RTFM (describe in text)

CyberData Corporation 930181B Operations Guide
Installing the VoIP Intercom
Intercom Setup
10
2.2.4 Call Button and Indicator Light
2.2.4.1 Initial Power
Upon initial power or reset, you will see the following:
• The light is on.
• The light will blink twice to indicate that the intercom has acquired its network settings and
is operational.
• The first blink indicates that the intercom has acquired its network settings.
• The second blink indicates that the intercom is operational.
2.2.4.2 Calling
●You may initiate a call by pressing the Call button.
●An active call is indicated by the light blinking at one second intervals.
●The intercom will automatically answer an incoming call.
●You can press the Call button to terminate an active call whether the call was an incoming call
or a call that was initiated by you.
Figure 2-8. Call Button and Indicator Light
Call button and indicator light

Installing the VoIP Intercom
Intercom Setup
Operations Guide 930181B CyberData Corporation
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2.2.5 Network Connectivity, and Data Rate
When you plug in the Ethernet cable or power supply:
●The square, green Link light above the Ethernet port indicates that the network connection has
been established (see Figure 2-9 and Figure 2-10). The Link light changes color to confirm the
auto-negotiated baud rate:
• This light is yellow at 10 Mbps.
• It is orange at 100 Mbps.
Figure 2-9. Network Connector Prior to Installation
Link
Activity
Ethernet

CyberData Corporation 930181B Operations Guide
Installing the VoIP Intercom
Intercom Setup
12
2.2.5.1 Verify Network Activity
The square, yellow Activity light blinks when there is network activity.
Figure 2-10. Network Connector