CyberData 11146 User manual

SIP Paging Server 
Operations Guide
SIP Compliant
Part #011146
Document Part #931803A
for Firmware Version 20.0.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
[phone]
The IP Endpoint Company

CyberData Corporation 931803A Operations Guide
Operations Guide 931803A
SIP Compliant 011146
COPYRIGHT NOTICE:
© 2020, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by Cyberdata that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
Technical Support 

The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
http://support.cyberdata.net/

Phone: [phone], Ext. 333
Email: [email protected]
Fax: [phone]
Company and product information is at www.cyberdata.net.
The IP Endpoint Company

CyberData Corporation 931803A Operations Guide
Revision Information
Revision 931803A, which corresponds to firmware version 20.0.0, was released on October 18,
2020.
Browsers Supported
The following browsers have been tested against firmware version 20.0.0:
• Microsoft Edge: 83.0.478.5.4
• Chrome: 83.0.4103.106
• Firefox: 77.0.1

CyberData Corporation 931803A Operations Guide
Pictorial Alert Icons
GENERAL ALERT
General Alert
Ground
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
This pictoral alert indicates the Earth grounding connection point.

CyberData Corporation 931803A Operations Guide
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
GENERAL ALERT
Warning
Electrical Hazard:
GENERAL ALERT
Warning
Electrical Hazard:
GENERAL ALERT
Warning
This product should be installed by a licensed electrician
according to all local electrical and building codes.
To prevent injury, this apparatus must be securely attached
to the floor/wall in accordance with the installation instructions.
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.

Abbreviation or Term Definition
A-law A standard companding algorithm, used in European digital
communications systems to optimize, i.e., modify, the dynamic range of an
analog signal for digitizing.
AVP Audio Video Profile
Cat 5 TIA/EIA-568-B Category 5
DHCP Dynamic Host Configuration Protocol
LAN Local Area Network
LED Light Emitting Diode
Mbps Megabits per second.
NTP Network Time Protocol
PBX Private Branch Exchange
PoE Power over Ethernet (as per IEEE 802.3af standard)
RTFM Reset Test Function Management
SIP Session Initiated Protocol
SRTP Secure Real Time Protocol
u-law A companding algorithm, primarily used in the digital telecommunication
UC Unified Communications
VoIP Voice over Internet Protocol
CyberData Corporation 931803A Operations Guide
Abbreviations and Terms

i
CyberData Corporation 931803A Operations Guide
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Features ...................................................................................................................................2
1.3 Specifications ...........................................................................................................................3
1.4 Compliance ..............................................................................................................................4
1.4.1 CE Statement .................................................................................................................4
1.4.2 FCC Statement ..............................................................................................................4
1.4.3 Industry Canada (IC) Compliance Statement ................................................................4
Chapter 2 Setting Up the SIP Paging Server 5
2.1 Parts List ..................................................................................................................................5
2.2 Typical Installation ....................................................................................................................6
2.3 Connecting the SIP Paging Server ...........................................................................................7
2.3.1 Ground Connection ........................................................................................................7
2.3.2 Line In ............................................................................................................................7
2.3.3 Line Out ..........................................................................................................................7
2.3.4 Page Port Output Connections .......................................................................................8
Pin 1 and 2—Fault Sense Input (Common/Sense) ..........................................................8
Pin 3, 4, and 5—Positive/Negative 600-Ohm Audio Output/Audio Ground Reference .....8
Pin 6 and 7—Relay Contact (Common/Normally Open) ..................................................8
2.3.5 Removable Interface Connector .....................................................................................9
2.3.6 Connect to the Power Source ......................................................................................10
Non-Poe .........................................................................................................................10
Chassis Ground ..............................................................................................................10
Poe .................................................................................................................................10
2.3.7 Connect to the Network ................................................................................................11
2.3.8 Confirm that the SIP Paging Server is Up and Running ..............................................12
Verify Network Activity ...................................................................................................12
2.4 Announcing the IP Address ....................................................................................................13
2.5 Restore the Factory Default Settings ......................................................................................14
2.6 Configuring the SIP Paging Server ........................................................................................15
2.6.1 Gather the Required Configuration Information ..........................................................15
Static or DHCP Addressing? .........................................................................................15
Username and Password for Configuration GUI ...........................................................15
SIP Settings ...................................................................................................................15
2.6.2 SIP Paging Server Web Page Navigation ....................................................................16
2.6.3 Using the Toggle Help Button .......................................................................................17
2.6.4 Log in to the Configuration GUI ...................................................................................19
2.6.5 Configure the Device Parameters ................................................................................23
Polycom Paging ..............................................................................................................25
2.6.6 Configure the Network Parameters .............................................................................27
2.6.7 Configure the SIP Parameters .....................................................................................30
Point-to-Point Configuration ............................................................................................35
Point-to-Point Fault Sense Reporting .............................................................................36
2.6.8 Configure the Paging Groups (PGROUPS) Parameters ..............................................38
2.6.9 Operating the Paging Server ........................................................................................42
DTMF Bypassed .............................................................................................................42
DTMF Not Bypassed ......................................................................................................42
2.6.10 Configure the SSL Parameters ..................................................................................43
Certificate Info Window ..................................................................................................47
Remove Server Certificate Window ................................................................................48

CyberData Corporation 931803A Operations Guide
ii
2.6.11 Configure the Schedules Parameters ........................................................................49
2.6.12 Configure the Fault Detection Parameters .................................................................53
2.6.13 Configure the Audio Parameters ................................................................................55
User-created Audio Files ................................................................................................60
2.6.14 Configure the Event Parameters ................................................................................63
Example Packets for Events ...........................................................................................65
2.6.15 Configure the Autoprovisioning Parameters ...............................................................68
Autoprovisioning .............................................................................................................70
Sample dhcpd.conf .........................................................................................................78
Get Autoprovisioning Template Button ...........................................................................79
2.7 Upgrade the Firmware ............................................................................................................80
2.7.1 Reboot the SIP Paging Server .....................................................................................83
2.8.1 Command Interface Post Commands ..........................................................................84
Appendix A Setting Up a TFTP Server 85
A.1 Set up a TFTP Server ............................................................................................................85
A.1.1 In a LINUX Environment ..............................................................................................85
A.1.2 In a Windows Environment .........................................................................................85
Appendix B Troubleshooting/Technical Support 86
B.1 Frequently Asked Questions (FAQ) ........................................................................................86
B.2 Documentation .......................................................................................................................86
B.3 Contact Information ................................................................................................................87
B.4 Warranty and RMA Information ..............................................................................................87

1
CyberData Corporation 931803A Operations Guide
1 Product Overview
1.1 How to Identify This Product
To identify the SIP Paging Server, look for a model number label similar to the one shown in Figure
1-1. Confirm the following:
• The model number on the label should be 011146.
• The serial number on the label should begin with 1462.
Figure 1-1. Model Number Label1
1. This figure is just an example. The information on your label may look different.
SIP PAGING SERVER
011146* / 021542*
www.cyberdata.net
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, 
including interference that may cause undesired operation.
CAN ICES-3 (A)/NMB-3(A) 00:20:F7:03:83:CA
146200001
Model number Serial number begins with 1462
V20.0.0

Product Overview
Features
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2
1.2 Features
• Up to 25 unique user uploadable bell files that can be used in up to 250 scheduled events
• Up to 25 stored messages can be played through paging groups
• Voice prompting and password controlled zones
• DTMF control of zone selection
• Paging Prioritization
• Loud/Night Ringer function - second SIP extension
• Supports user-uploadable ring and alert tones, with the option to send a stored message with
each of the 100 page groups
• Supports delayed pages with call buffering
• Support for security code to prevent unwanted SIP calls
• Can send multicast to Poly phones
• Fault sense input
• Line-in for background music
• Line-out connector
• NTP-based internal clock
• DTMF pass-through
• Rack mountable
• TLS 1.2 and SRTP enhanced security for IP Endpoints in a local or cloud-based environment
• HTTP command interface
• HTTPS or HTTP web based configuration. HTTPS is enabled by default.
• Support for Cisco SRST resiliency
• Autoprovisioning via HTTPS, HTTP or TFTP
• Configurable event generation for device health and status monitoring
• 802.11q VLAN tagging

Product Overview
Specifications
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3
1.3 Specifications
Table 1-1. Product Specifications
Specifications
Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Power Input PoE 802.3af or 48VDC
Line In:
Input Signal Amplitudes
Input Impedance
2.0 VPP maximum
10k Ohm
Line Out:
Output Signal Amplitudes
Output Level
Total Harmonic Distortion
Output Impedance
2.0 VPP maximum
+2dBm nominal
0.5% maximum
10k Ohm
Page Port Output Balanced 600 Ohm 5VPP
Payload Types G.711 a-law, G.711 µ-law, G.722, and G.729
Network Security TLS/SSL 1.2 and SRTP
Operating Range Temperature: -40o C to 55o C (-40oF to 131oF)
Humidity: 5-95%, non-condensing
Storage Temperature
Storage Altitude
-40oC to 70oC (-40oF to 158oF)
Up to 15,000 ft. (4573 m)
Dimensionsa6.11 inches [155.19 mm] Length
4.05 inches [102.87 mm] Width
1.15 inches [29.21 mm] Height
Weight
Boxed Weight
1.2 lbs. [.54 kg]
1.8 lbs. [.82 kg]
Compliance CE; EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive –EN 60950-
1 and EN 62368-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-
3 Class A, IEEE 802.3 Compliant
Warranty 2 Years Limited
Part Number 011146
a. Dimensions are measured from the perspective of the product being upright with the front of the product facing you.

Product Overview
Compliance
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4
1.4 Compliance
1.4.1 CE Statement
As of the date of manufacture, the Paging Series has been tested and found to comply with the
specifications for CE marking and standards per EMC and Radiocommunications Compliance. This
applies to the following products: 011145, 011146, 011233, 011280, 011295, 011314, 011368, and
011372.
EMC Directive - Class A Emissions, Immunity, and LV Safety Directive, RoHS Compliant.
Flammability rating on all components is 94V-0.
1.4.2 FCC Statement
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user's authority to operate the equipment.
1.4.3 Industry Canada (IC) Compliance Statement
Operation is subject to the following two conditions:
1.This device may not cause interference, and
2.This device must accept any interference, including interference that may cause undesired
operations of the device.
ICES-3 Class A



5
CyberData Corporation 931803A Operations Guide
2 Setting Up the SIP Paging Server
The topics in this chapter provide information on setting up, configuring, and using the SIP Paging
Server.
2.1 Parts List
The packaging for the SIP Paging Server includes the parts in Table 2-1.
Quantity Part Name Illustration
1SIP Paging Server
1Installation Quick Reference Guide
1Mounting Template (located on the last
page of the Installation Quick
Reference)
1Mounting Kit (part #070057A) 
which includes:
(2) #4-6 x 7/8" Mounting Anchors
(2) #4 x 1-1/4" Round Phillips Wood
Screws
Table 2-1. Parts List

Setting Up the SIP Paging Server
CyberData Corporation 931803A Operations Guide
6
2.2 Typical Installation
Figure 2-1 illustrates how the SIP Paging Server is normally installed as part of a paging system.
Figure 2-1. Typical Installation

Setting Up the SIP Paging Server
Ground Connection
CyberData Corporation 931803A Operations Guide
7
2.3 Connecting the SIP Paging Server
Before you connect the SIP Paging Server, be sure that you have received all of the parts described
in Section 2.1, "Parts List".
See Figure 2-2 for the connection options that are available for the SIP Paging Server.
Figure 2-2. Connection Options
This equipment may be sensitive to ESD discharges. A certain level of performance might be impacted if this
happens. Please take this precaution when installing and operating the equipment.
2.3.1 Ground Connection
This connection allows you to connect the device to an electrical ground.
2.3.2 Line In
This RCA 10K Ohm Hi-Z input connection allows you to connect the device to The RCA line-out
(10K Ohm Hi-Z) of an external audio amplifier. The level of this input can be controlled by the
potentiometer located on the front of the device (see Section 2.6.12, "Configure the Fault Detection
Parameters").
2.3.3 Line Out
This RCA 10K Ohm Hi-Z output connection allows you to connect the device to The RCA line-in
(10K Ohm Hi-Z) of an external audio amplifier.
Pin/Description
1-Fault Sense Input (Common)
2-Fault Sense Input (Sense)
3-Positive 600-Ohm Audio Output
4-Negative 600-Ohm Audio Output
5-Audio Ground Reference
6-Relay Contact - Common
7-Relay Contact - Normally Open
Pin 1 Pin2 Pin 3 Pin 4 Pin 5
RCA Line In RCA Line Out Alternate power if
Pin 6 Pin 7
PoE is not available

Setting Up the SIP Paging Server
Page Port Output Connections
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8
2.3.4 Page Port Output Connections
2.3.4.1 Pin 1 and 2—Fault Sense Input (Common/Sense)
This input was designed as a method of monitoring an external amplifier that is equipped with a fault
sense relay.
When enabled via the web interface (Section 2.6.12, "Configure the Fault Detection Parameters"),
this input (when closed) will play a user uploadable audio file out of the line-out connection and/or
place a SIP call to a pre-determined extension and play that file.
2.3.4.2 Pin 3, 4, and 5—Positive/Negative 600-Ohm Audio Output/Audio Ground
Reference
This output allows direct connection to paging amplifiers requiring a "Page Port" type input that
meets a balanced 600 Ohm 5VPP signal.
2.3.4.3 Pin 6 and 7—Relay Contact (Common/Normally Open)
When enabled on the web interface (Section 2.6.5, "Configure the Device Parameters"), every time
an audio file is played out of the local line-out or 600 Ohm output, the relay will close, thereby
enabling amplifiers with a remote turn-on capability to become active.
Table 2-1. Page Port Output Connections
Pin Description
Pin 1 Fault Sense Input (Common). See Section 2.3.4.1, "Pin 1 and 2—Fault Sense Input (Common/Sense)".
Pin 2 Fault Sense Input (Sense). See Section 2.3.4.1, "Pin 1 and 2—Fault Sense Input (Common/Sense)".
Pin 3 Positive 600-Ohm Audio Outputa. See Section 2.3.4.2, "Pin 3, 4, and 5—Positive/Negative 600-Ohm Audio
Output/Audio Ground Reference".
Pin 4 Negative 600-Ohm Audio Output.a. See Section 2.3.4.2, "Pin 3, 4, and 5—Positive/Negative 600-Ohm Audio
Output/Audio Ground Reference".
Pin 5 Audio Ground Reference. See Section 2.3.4.2, "Pin 3, 4, and 5—Positive/Negative 600-Ohm Audio Output/Audio
Ground Reference".
Pin 6 Relay Contact - Commonb. See Section 2.3.4.3, "Pin 6 and 7—Relay Contact (Common/Normally Open)".
Pin 7 Relay Contact - Normally Openb. See Section 2.3.4.3, "Pin 6 and 7—Relay Contact (Common/Normally Open)".
a. The 600-Ohm audio output of the page port is also suited for interfaces with lower input impedances.
b. 1 Amp at 30 VDC for continuous loads

Setting Up the SIP Paging Server
Removable Interface Connector
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9
2.3.5 Removable Interface Connector
Figure 2-3 shows the interface connector that is removable on the SIP Paging Server.
Figure 2-3. Removable Interface Connector

Setting Up the SIP Paging Server
Connect to the Power Source
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10
2.3.6 Connect to the Power Source
To use PoE, plug a Cat 5 Ethernet cable from the SIP Paging Server Ethernet port to your network.
As an alternative to PoE, you can plug one end of a +48V DC power supply into the Paging Server,
and plug the other end into a receptacle. If required, connect the earth grounding wire to the chassis
ground on the back of the unit. See Figure 2-4.
Figure 2-4. Connecting to the Power Source
Chassis ground
Chassis Ground
PoE
Non PoE with 48 VDC Power Supply
Non-Poe
• For Non-PoE, connect the SIP Paging Server to a
48VDC power supply. See the figure on the left.
•Note: Do not use both PoE and external power.
Chassis Ground
• If required, connect the earth grounding wire to the
Chassis Ground. See the figure on the left.
48VDC
To set up the device, connect the device to your network:
Poe
• For PoE, plug one end of an 802.3af Ethernet cable into
the SIP Paging Server Ethernet port. Plug the other end
of the Ethernet cable into your network. See the figure
on the left.

Setting Up the SIP Paging Server
Connect to the Network
CyberData Corporation 931803A Operations Guide
11
2.3.7 Connect to the Network
Plug one end of a standard Ethernet cable into the SIP Paging Adapter Ethernet port. Plug the other
end into your network.
Figure 2-5. Connecting to the Network

Setting Up the SIP Paging Server
Confirm that the SIP Paging Server is Up and Running
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12
2.3.8 Confirm that the SIP Paging Server is Up and Running
The LEDs on the front of the SIP Paging Server verify the unit’s operations.
Figure 2-6. SIP Paging Adapter LEDs
2.3.8.1 Verify Network Activity
The square, GREEN Activity LED blinks when there is network traffic.
When you plug in the Ethernet cable or power supply:
•TheGREEN/BLUE Status LED and the
GREEN Paging LED both blink at a rate of 10
times per second during the initial network
setup.
• The round, GREEN/BLUE Status LED on the
front of the SIP Paging Server comes on
indicating that the power is on. Once the device
has been initialized, this LED blinks at one
second intervals.
• The square, YELLOW Link LED above the
Ethernet port indicates that the network
connection has been established at 100Mbit
speed.
• The GREEN Paging LED comes on after the
device is booted and initialized. This LED blinks
when a page is in progress. You can disable
Beep on Initialization on the Device
Configuration page.
Status
(GREEN/BLUE LED)
Paging
(GREEN LED)
Link
(YELLOW LED)
Activity
(GREEN LED)