HP mt43 Manual

HP mt43 Mobile Thin Client
Maintenance and Service Guide

© Copyright 2017 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Linux® is the registered
trademark of Linus Torvalds in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2017
Document Part Number: 925414-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or
Windows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 5
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons and speakers .......................................................................................................................... 9
Keys ................................................................................................................................................... 10
Using the hot keys ............................................................................................................................. 11
Bottom ................................................................................................................................................................. 12
Front ..................................................................................................................................................................... 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 17
Plastics Kit ........................................................................................................................................................... 18
Cable Kit ............................................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ........................................................................................................ 22
Packaging and transporting guidelines .......................................................................... 23
Workstation guidelines ................................................................................................... 23
Equipment guidelines ..................................................................................................... 24
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 25
Component replacement procedures .................................................................................................................. 25
vii

Bottom cover ..................................................................................................................................... 25
Battery ............................................................................................................................................... 30
Solid-state drive (SSD) ...................................................................................................................... 31
Memory modules ............................................................................................................................... 32
WLAN/Bluetooth combo card ............................................................................................................ 34
WWAN module ................................................................................................................................... 36
RTC battery ........................................................................................................................................ 38
Keyboard ........................................................................................................................................... 39
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 42
Component replacement procedures .................................................................................................................. 42
Internal base plate ............................................................................................................................ 42
Heat sink/fan assembly .................................................................................................................... 45
Touchpad board ................................................................................................................................. 47
Smart card reader board ................................................................................................................... 48
USB/audio board ................................................................................................................................ 49
System board .................................................................................................................................... 50
Speaker assembly ............................................................................................................................. 52
Display assembly ............................................................................................................................... 53
Power button board .......................................................................................................................... 59
Top cover ........................................................................................................................................... 60
7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 61
8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 63
Using Computer Setup ......................................................................................................................................... 63
Starting Computer Setup .................................................................................................................. 63
Navigating and selecting in Computer Setup ................................................................................... 63
Restoring factory settings in Computer Setup ................................................................................. 63
Updating the BIOS ............................................................................................................................. 64
Determining the BIOS version ......................................................................................... 64
Downloading a BIOS update ........................................................................................... 65
Changing the boot order using the f9 prompt .................................................................................. 65
TPM BIOS settings (select products only) ........................................................................................................... 66
Using HP Sure Start (select products only) ......................................................................................................... 66
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67
viii

10 Diagnostics and troubleshooting ................................................................................................................ 69
LEDs ..................................................................................................................................................................... 69
Wake-on LAN ....................................................................................................................................................... 70
Power-On Sequence ............................................................................................................................................ 70
Resetting the Setup and Power-on passwords ................................................................................................... 71
Power-on diagnostic tests ................................................................................................................................... 71
Interpreting POST diagnostic front panel LEDs and audible codes .................................................................... 72
POST numeric codes and text messages ............................................................................................................. 74
Troubleshooting ................................................................................................................................................... 76
Basic troubleshooting ....................................................................................................................... 76
Diskless (No-Flash) unit troubleshooting ......................................................................................... 77
Conguring a PXE server ..................................................................................................................................... 78
11 Using HP ThinUpdate to restore the image ................................................................................................... 79
12 Device management ................................................................................................................................... 80
13 Specications ............................................................................................................................................ 81
Computer specications ...................................................................................................................................... 81
35.6-cm (14.0-in) display specications ............................................................................................................. 82
Solid-state drive specications ........................................................................................................................... 82
14 Power cord set requirements ...................................................................................................................... 83
Requirements for all countries ............................................................................................................................ 83
Requirements for specic countries and regions ................................................................................................ 83
15 Statement of memory volatility .................................................................................................................. 85
Nonvolatile memory usage ................................................................................................................................. 88
Questions and answers ....................................................................................................................................... 90
Using HP Sure Start (select models only) ............................................................................................................ 91
16 Recycling .................................................................................................................................................. 92
Index ............................................................................................................................................................. 93
ix

x

1 Product description
Category Description
Product Name HP mt43 Mobile Thin Client
Processors AMD PRO A8-9600B with Radeon R5 Graphics
Graphics AMD Radeon R5 UMA graphics with shared video memory
Supports dual-display ports through the dock
Supports 3 independent displays through the 2013 Ultraslim Docking Station
Panel 35.6-cm (14.0-in), eDP, slim, high-denition (HD), AntiGlare (AG), SVA (1920 x 1080), 300 nits display with
orwithout webcam
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-1866 dual channel support
Supports up to 8 GB of system RAM in the following congurations:
●8192 MB (4096 MB×2)
●4096 MB (4096 MB×1)
Primary storage M.2 solid-state drive, 128 GB (2280, NGFF, SATA-3)
Audio and video HP Bang & Olufsen Audio with HP Clear Sound Amp & HP Noise Reduction software
Dual-array microphone
Premium stereo speakers (2)
Webcam (720p)
Supports “no camera” option
Ethernet Broadcom NetXtreme GbE LOM BCM5762 10/100/1000 Ethernet NIC with DASH
S3/S4/S5 Wake-on-LAN support
Wireless networking WPAN Bluetooth:
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
Supports the following WLAN format:
●Intel 7265 802.11ac 2x2 DualBand Combo PCIe x1 Card
Two WLAN antennas built into display assembly
Compatible with Miracast-certied devices
Bluetooth Disabled IOPT
WWAN:
Integrated wireless wide area network (WWAN) options by way of wireless module
1

Category Description
SIM Module (3FF/micro SIM) (user accessible on side of computer)
Two WWAN antennas (world wide 5 band, congured at top of panel on all units)
Supports the following WWAN formats:
●Foxconn HP It4120 LTE/EVDO/HSPA+ with GPS M.2
●Fibocom HP hs3210 WW HSPA+ without GPS
Supports no WWAN option
External media cards Memory card reader (SD, SDHC, SDXC)
Ports VGA (Dsub 15 pin) supporting 1920 x 1200 external resolution @ 60Hz; hot plug/unplug and auto detect
USB 3.1 Gen 1 charging port
USB 3.1 Gen 1 port
USB Type-C (basic)
DisplayPort
RJ-45
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Docking 2013 Ultraslim Docking Station
Keyboard/pointing
devices
Keyboard:
Dual point, Dura keys, backlit, spill resistant with drain
Dual point, spill resistant with drain
TouchPad:
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Taps enabled by default
On/o button
Glass
Power requirements Battery:
3 cell HP Long Life, 51 WHr, li-ion
AC adapter:
65 W HP Smart AC adapter (supports HP Fast Charging)
45 W HP Smart AC adapter
45 W, 2-prong AC adapter
Power cord:
2 wire plug, 1 m
3 wire plug, 1.8 m
3 wire plug, 1 m
Security Security lock
2 Chapter 1 Product description

Category Description
Supports Trusted Platform Module (TPM) 2.0 (1.2 downgradeable after purchase) (Inneon, soldered down)
Integrated Smart Card reader (active)
Preboot authentication (password, smart card)
Operating system Operating system version:
Windows 10 IoT Enterprise 2015 LTSB for Retail and Thin Clients
Preinstalled:
Windows 10 IoT Enterprise 2015 LTSB for Retail and Thin Clients
Serviceability End user replaceable parts:
AC adapter
Battery
Solid-state drive
Memory module
WLAN module
WWAN module
Keyboard
3

2 External component identication
Right
Component Description
(1) USB Type-C basic When the computer is on, connects and charges a USB device
that has a Type-C connector, such as a cell phone, camera,
activity tracker, or smartwatch, and provides data transfer.
(2) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) USB 3.x port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
(6) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
4 Chapter 2 External component identication

Component Description
●Amber (right): Activity is occurring on the network.
(7) Docking connector Connects an optional docking device.
(8) SIM card slot Supports a wireless subscriber identity module (SIM) card.
(9) Power connector Connects an AC adapter.
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.x charging port When the computer is on, connects and charges a USB device,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
(5) Smart card reader Supports optional smart cards.
Left 5

Display
Component Description
(1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select products only) On: The webcam is in use.
(5) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
6 Chapter 2 External component identication

Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button/TouchPad light Turns the TouchPad on and o.
●On: The TouchPad is o.
●O: The TouchPad is on.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
Top 7

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o.
(2) Microphone mute light ●Amber: microphone sound is o.
●O: microphone sound is on.
(3) Num lk light On: Num lock is on.
(4) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(5) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
(6) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(7) TouchPad light ●On: The TouchPad is o.
●O: The TouchPad is on.
8 Chapter 2 External component identication

Buttons and speakers
Component Description
(1) Power button ●When the computer is o, press the button to turn on the computer.
●When the computer is on, press the button briey to initiate Sleep.
●When the computer is in the Sleep state, press the button briey to exit
Sleep.
CAUTION: Pressing and holding down the power button results in the loss
of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to turn o
the computer.
To learn more about your power settings, see your power options.
▲Type power options in the taskbar search box, and then select
Power Options.
‒ or –
Right-click the Power meter icon, and then select Power Options.
(2) Speakers (2) Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a wireless
connection.
A wireless network must be set up before a wireless connection is possible.
(4) Volume mute button Mutes and restores speaker sound.
Top 9

Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
other key.
See Using the hot keys on page 11
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Executes frequently used system functions when pressed in
combination with the fn key.
See Using the hot keys on page 11
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys that enables you to add, subtract, and perform other
numeric tasks. When num lk is on, the keypad can be used like
an external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6) Windows application key Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in
combination with the fn key.
10 Chapter 2 External component identication