Cytech Comfort II Series User manual

Comfort II
Supplementary
Installation
Manual
Comfort,the Intelligent Home System

THE PRINTED MANUAL MAY NOT BE THE LATEST VERSION. ALWAYS CHECK WWW.CYTECH.BIZ FOR
THE UPDATED VERSION OF THIS MANUAL

23
Frequently Asked Questions
..................................................
23
Support Resources
..........................................................
23
Battery Warning
............................................................
23
Zone Trouble
...............................................................
21
Tracing Alarms
.............................................................
20
Sign-in Codes Lost
..........................................................
20
Arming/Disarming Problems
..................................................
17
Phone Problems
............................................................
16
Voice Station/Door Station Intercom Problems
...................................
16
No Voice on Keypads or Telephones
............................................
15
Keypad/ Door Station Problems
...............................................
14
Communications Failure
......................................................
14
System does not work, and Heatsink is very hot
...............................
13
The Red and Green LEDS are Off
............................................
13
The Red and Green LEDs both remain on
....................................
13
The Green LED does not blink once after Reset
...............................
13
Startup Problems
...........................................................
13
Troubleshooting Kit
.........................................................
13
Section 3 Troubleshooting
.........................................
12
Remember to set Time and Date
..............................................
12
Door Station
...............................................................
12
Voice Station
...............................................................
12
Remote Phone Access
.......................................................
12
Local Phone Access
..........................................................
11
Answering Machine
..........................................................
11
Home Control Menu
.........................................................
11
Dialout/ Telephone Numbers
..................................................
11
Security/ Zones
.............................................................
11
Section 2 Testing and Commissioning
.........................
9
Design Considerations and Applications
.........................................
8
Comfort Architecture
.........................................................
6
Comfort II Features
..........................................................
5
Comfort Documentation
.......................................................
4
Ordering Information - Products and Accessories
..................................
2
Specifications
...............................................................
2
Section 1 General Information
...................................
Comfort II Installation Manual

Comfort II Supplementary Installation Manual
1

SECTION 1 GENERAL INFORMATION
This manual supplements the Comfort II Quick Installation Guide which is supplied with
every Comfort Panel. The Quick Installation Guide gives installation instructions while the
Supplementary Installation Guide (this manual) has specifications, Testing &
Commissioning instructions, Troubleshooting and other useful information.
Specifications
Zones
8 programmable zones on Control Panel, expandable to 16 with Local Expansion
Module (LEM) and 96 with Slave Expansion Modules (SEMs). Remote Input/Outputs
(RIO01) provide further expansion of non-alarm zones
Each zone configurable for 0 or 2 end-of-line resistors
Up to 32 predefined Zone types to simplify zone configuration
Surge/Over voltage protection for each zone
Power Supply
US: 16.5 V 40VA Class II UL Listed transformer should be used.
230V transformer 15V AC 2.5A Secondary.
Minimum Standby Battery requirement: 12V, 7 AH sealed lead-acid battery.
1.5 A regulated DC supply/battery charger with Resettable Fuse protection
Supervised for Mains failure and low battery
Batery charger with built-in protection against deep discharge of battery shuts down
system when battery falls below a threshold, preventing damage to the battery.
Current-limited (400 mA) battery charging allows system to work while charging a very
weak battery
Detection of Disconnected Battery.
Auxiliary Supply Outputs
12V unswitched supply
12V switched supply (programmable reset for latched detectors)
Note: Both switched and unswitched auxiliary supplies and 8 Outputs have a combined
continuous current limit of 1A. (500 mA for UL applications)
Alarm Outputs
Speaker Drive with 20 siren patterns
Siren Output with programmable siren pulse patterns.
Strobe output (12v)
Combined Alarm Output current of 1.5 A max (with battery)
System Supervision
Low Battery/ Disconnected battery
Mains failure
Telephone Line cut
Individual Zone tamper (open-circuit or short-wiring) with 2 end of line resistors
Dedicated 24 hour Tamper input (used for cabinet and siren tamper)
Memory
Nonvolatile memory maintains configuration during total removal of power
Event log with 600 events (Comfort II Ultra) which can be accessed remotely or
locally.
Alarm Types
32 programmable alarm types including user-definable alarm types
Comfort II Supplementary Installation Manual
2

Predefined alarm types include Intruder, Fire, Panic, Duress, Arm , Disarm etc.. Each
alarm type selects a siren pattern, telephone combination, can trigger a user-defined
response, which turns on/off appliances, lights etc.. Each alarm type can be set to
report to any combination of the telephone numbers
Dialer / Digital Communicator
8 programmable telephone numbers. Each alarm type activation can be programmed
to dial to any combination of telephone numbers.
Each number can be assigned to Central station, voice phone, SMS (with UCM/GSM
Option)
2 Central Monitoring station numbers with individual account numbers.
Digital communicator formats supported include all major pulse formats (3x1, 4x1,
3x2, 4x2 at 10 pps, 20 pps and 40 pps), and Contact ID.
UCM/GSM Module allows dial out by SMS or to other phones by GSM network
Outputs
8 open collector outputs on main board, expandable to 16 with Local Expansion
Module, and 64 with Slave Expansion Modules
Each output can drive external relay or infrared LED for remote control appliances.
RLY02 Relay Modules with 8 or 4 relays are available.
Selectable Pulsed or Latched output activation.
Infrared codes can be sent to any output.
Maximum combined output current of 300 mA for all 8 outputs, 150 mA max for any
one output.
Over voltage and Surge-protected outputs.
X10 Compatibility
Built-in two-way interface to X10 network via PSC05 (110V 60 Hz) TW7223 or XM10E
(230V 50 Hz) module. X10 modules not supplied
Keypad / Door Station
Up to 8 Keypads and 3 Door Stations per system (Require auxiliary Power Supply for
more than 4 Keypad/Door station combinations
Keypad/Door Station current consumption : 15 mA (idle), 120 mA with siren
KP04, KP05, KP06 with LCD, KP03 without LCD. KT03 with Touchscreen with speaker,
microphone, Infrared Receiver
Keypad Indicator LEDs: Home/Trouble, Armed/Alarm, Power Failure/Low Battery, New
Message, Microphone on.
Voice and siren sounds
Built-in microphone for recording, intercom and alarm verification
Two way Intercom between telephone and Keypads and Door Stations, and Keypad
to Door Station.
Tamper switch
Telephone Answering machine
Digital Answering machine with 10 minutes of recorded messages
8 programmable mailboxes with individual sign-in codes, or common mailbox.
Recorded messages with individual time/date stamps.
Answering machine is accessible from any phone in the house.
Call screening option on Keypad
Recordable greeting message and user names for each mailbox.
Messages are automatically played back when the mailbox user signs in, or may be
accessed from any telephone. New messages can be forwarded to a phone or pager for
each mailbox.
Automatically erases the oldest saved message when a new message is recorded and
recording memory is full.
Comfort II Supplementary Installation Manual
3

False Alarm Filtering Features
2 way voice Intercom on Keypad
Voice Alarm History with Date and Time of zone activation.
Voice Alarm Tracking in real time of activated zones
Alert zone types require activation of another zone to trigger a confirmed alarm
Local alarm warning option for delay entry time-out prior to full alarm.
Open- or short-circuit zone condition produces a trouble condition (when 2 end-of-line
resistors are used)
Night Mode Delay zone setting.
Double sign-in of duress code required to generate duress alarm.
Sign-in Codes
16 user codes with individual authorization for arm and disarm, local and remote
access, and disarm after alarm. First 8 user codes for mailboxes
Engineer code for system and security settings.
Sign-in Tamper alarm for protection against repeated sign-in code attempts.
Emergency Buttons
Quick activation of Fire and Panic on keypad.
Test Features
Battery Test - Immediate or at programmed intervals
Security Check (walk test) zone activation is announced on Keypad
Dial test - dials to all programmed telephone numbers, pagers, Central Stations,
audible on Keypad
Siren Test - Momentary activation
Strobe Test. - turns on and off the strobe.
Engineer Test Mode - allows engineer to work on the system without triggering tamper
or 24 hour alarms.
Event Log
Event Log accessible by keypad, telephone or Comfigurator software with UCM with
date/time stamp (600 events for Comfort II Ultra, 250 events for Comfort II Optimum)
Local or remote access by telephone.
Select 1st event, last event, previous event , next event , next day, previous day for
quick navigation.
Uploadable to PC using COMFIGURATOR for Windows, may be printed or saved
Other Features
Door Station intercom with home or remote phones (requires Door Station and RGR
Ringer)
Voice Reminder Messages.
Time Programs
User-programmable Timers
Vacation programs in Vacation Mode.
Sunrise/Sunset Times depending on location or City with automatic Daylight saving
time changes.
Remote Programming from any phone with Engineer Sign in code.
EN50131 Compliance (Europe)
The product CP9000-ULT/EN03 with firmware version 5.106 and above is suitable for use
in systems designed to comply with EN50131 (Europe) and PD6662:2004 (United
Kingdom) at grade 2 and environmental class II
Ordering Information - Products and Accessories
CP9000-ULT : Comfort II Ultra with Enclosure, Transformer and User Manual
Comfort II Supplementary Installation Manual
4

LEM01-M2 - Local Expansion Module (8 inputs, 8 Outputs)
LEM02-M2 - Local Expansion Module (8 inputs, 0 outputs)
KP04 - LCD Keypad with IR receiver
KP05 - LCD Horizontal Keypad with IR receiver
KP06 - LCD Horizontal/Vertical Keypad with IR receiver
KT03 - Touchscreen keypad Monochrome 4 inch LCD
DP03 - Door Station
DS01 - Door Station, Aluminum with or without camera, flush or surface mounting
options
DS02 - Door Station, Stainless steel with or without camera, flush or surface mounting
options
DM02 - Door Station Interface Module, interface to Fermax Intercom, DS01, DS02 and
DP03X Door Station
SEM01-M2 - Slave Expansion Module with built-in battery charger
UCM/Eth03 - Universal Communications Module with IR Learner with Ethernet
interface for Comfigurator upload/download
UCM/USB - Universal Communications Module with IR Learner and USB interface for
Comfigurator upload/download
UCM/CBUS2 - C-Bus Interface Module
UCM/KNX2 - KNX Interface Module
UCM/GSM4 - GSM Interface
UCM/Velbus - Velbus Interface Module
UCM/ZWave - Z-Wave Interface Module
UCM/Universal - with RS232, RS485 or Ethernet interfaces for 3rd party products.
LP01 12 V lamps for testing
RLY02/8 8 way Reed Relay Module
CSM03/PCB - Dual Current Sensor PCB supports 2 CSM03-CT sensors
CSM03-CT - Current Transformer, 2 CSM03-CT are connected to 1 CSM03-PCB
RC01/YE (Yellow) or RC01/PU (purple) Handheld Remote Control (Yellow) with 50 keys
HIO01 Hotel Input/Output Controller
IRIO01 - Intelligent Remote I/O with 8 Inputs, 8 Outputs
RIO01 - Remote Input/Output Module with 8 Digital inputs and 8 open-collector
Outputs. Up to 8 SCS/RIO combination in a Comfort Pro or Ultra system
IRR01 - Infrared Receiver for RIO.
TWS01 (single) or TWS02 (double) Lighting Control Module (for two way switching)
IR01W Infrared transmitter cable assembly for short range (round led)
IR03W Infrared transmitter cable assembly for short range (flat led)
IRD01 Infrared Dome with Infrared transmitters and Infrared Receiver. Requires
RIO01.
RGR05 Ringer Module (required for Door Station)
ZTS01 Zone Test Switch
TB02 - 2 way Terminal Blocks
TB03 - 3 way Terminal Blocks
CA01-485 - 4 way cable for Rs485 connection to UCM module 1 meter
CA02-485 - 4 way cable for Rs485 connection to UCM module 330 mm.
Comfort Documentation
Hookup Diagram
Shows connections from Comfort to modules and security sensors. Affixed to the door of
the Comfort enclosure
Quick Installation Guide
Comfort II Supplementary Installation Manual
5

The Quick Installation Guide supplied with the Comfort panel includes the installation,
setup, and wiring requirements
Programming with Comfigurator
Shows how to use the Comfigurator software tool to program Comfort. Discusses the
programming concepts, techniques and programming strategy.
Programming by Engineer Menu
This shows how to program Comfort using the Engineer Menu by keypad or telephone.
Action Codes Reference
A Complete list of Actions and how they are used. Action codes are commands for Comfort.
These are assembled into Responses (sometimes called “Macros”) to produce multiple
operations. Master these and you can make your Comfort system do what no other system
can. Action Codes can be specified in Comfigurator’s Response Wizard
You can get the system up and running with the default settings, but it is likely you will
want to do some of the clever things which attracted you to Comfort in the first place. You
will need a good grasp of Action Codes and how they are used in Responses.
Training Materials
Check http://www.cytech.biz/training.html for Training Materials, like presentations,
tutorials, exercises etc. which are updated from time to time.
For Users
User Manual with Quick Start Guide
The Quick Start Guide gives simple instructions on how to get started with Comfort. The
rest of the User Manual is a detailed users guide for those who want to make full use of
Comfort’s unique capabilities.
Quick Reference Card
This folded card is handy reference to Comfort which can be kept in a purse or wallet.
Cytech Technology Web site
Our Web site at http://www.cytech.biz has all the manuals and other documentation, FAQs,
applications, brochures, as well as software which can be downloaded. Other sections
include News, Features, Products, Distributors, and an interactive demonstration.
Comfort User Groups
Join our user forum at http://www.comfortforums.com
This user group is a forum for discussion, comments, problems, new product
announcements and technical support for Comfort Users
Comfort II Features
The table below shows the features of Comfort Ultra and Optimum models (available in
certain regions only)
16
128
Max Outputs
0
64
Max Non-alarm Inputs (RIO)
64
64
Max Alarm Inputs
FS31 (64k)
FS24 (256 k)
File System Memory (U4)
“Help”
“Week”
Firmware announcement (U1)
Comfort II Optimum
Comfort II ULTRA
Model
Comfort II Supplementary Installation Manual
6

0
15
RIO/SCS
3
5
SEM
3
3
DP
8
8
Keypads
16
64
User Timers
64
64
Flags
128
256
Counters
No
Yes
RC01 Rooms/Scenes
0
128
IR Receive Codes
Yes
Yes
Branch Instructions
Yes
Yes
Full Duplex Intercom Phone/KP/DP
6
8
Codes per Response
128
1,023
Responses
250
600
Event Log (events)
540 bytes (typ 16 codes)
4096 bytes (typ 120 codes)
IR Code Memory (Send)
8
8
Vacation Programs
31
31
Zone Types
31
31
Alarm Types
Yes
Yes
Local Phone Control
Yes
Yes
Remote Phone Access
16
16
User Sign-in Codes
Yes
Yes
Sunrise/Sunset , Daylight saving
16
32
Time Programs
8
16
Reminder Messages
Yes
Yes
Extended X10 codes (Send)
1
16
Receive X10 (House codes)
16
16
X10 House Codes (Send)
10 minutes
10 minutes
Record Time
8 Mailboxes
8 Mailboxes
Voicemail
UCM/GSM
UCM/GSM
SMS
8 phone numbers, incl 2 CMS
Dialout for Alarm
100
600
Commands on Home Control Menu
10
10
Control Actions per device
10
10
Control Devices per Group
1
6
Control Menu Groups
Comfort II Optimum
Comfort II ULTRA
Model
Comfort II Supplementary Installation Manual
7

Comfort Architecture
The above diagram shows how Comfort can be expanded in relation to its architecture.
The Main Comfort panel contains 8 inputs and 8 open-collector Outputs with dedicated
Tamper Input and Siren, Strobe and Speaker outputs. A Local Expansion Module provides
another 8 inputs and 8 outputs (LEM01) or 8 inputs (LEM02) in the same enclosure, to give
a maximum of 16 Inputs and 16 Outputs. The Outputs are open-collector transistors,
capable of driving 12V relays or infrared transmitter LEDs.
Comfort II Supplementary Installation Manual
8

The Slave Expansion Module (SEM01) with its own battery charging circuit provides another
8 Inputs and 8 Outputs with dedicated Tamper Input and Siren, Strobe and Speaker
outputs. A Local Expansion Module can be connected to the SEM to provide another 8
inputs and 8 outputs (LEM01) or 8 inputs (LEM02) in the same enclosure, to give a
maximum of 16 Inputs and 16 Outputs with the Slave.
Up to 5 Slaves (SEM) with their own Local Expansion Module can be connected to the Main
Comfort panel for a maximum of 96 Inputs and 96 (open-collector) Outputs.
Remote Input/Output Modules (RIO) each provide 8 digital or Infrared Inputs. These RIO
digital Inputs cannot be used as alarm inputs like those of the Main and Slave Expansion
Modules. Infrared Receivers (IRR01) can be connected to any RIO input to allow Remote
Controls like Comfort RC01 to send commands to Comfort (received Infrared Responses).
Normally Open switches can also be connected to each RIO input to activate Responses.
Up to 15 RIOs can be connected to Comfort II Ultra to provide 120 Digital/IR inputs and a
further 120 open-collector outputs.
The Universal Communications Module UCM/USB or UCM/ETH provides Interface to PCs. It
is used for upload/download programming using the Comfigurator software tool, and for
interfacing to third-party software like WizComfort and other systems with serial interfaces
like AMX, Crestron, and Homevision.
Other types of UCM include UCM/KNX for interface to KNX bus, or Instabus; UCM/CBUS for
interface to Clipsal by Schneider C-BUS;. Up to 8 UCMs can be connected to a Comfort
system.
Design Considerations and Applications
Run Additional Cables
If you require a 6-core cable to a part of a building, run an extra 6 core cable as well, you
never know what may be needed in the future! If possible, use screened cables for
trouble-free installations. .
Current Consumption
It is very easy to underestimate the load which can be placed on a system unintentionally.
Before starting to run cables, find-out the current draw from all the devices to be attached
to the system FIRST. It may be that supplementary power supplies will be needed sooner
than you think. If the standby current is over 850 mA install a Power Supply Unit (PSU) or
SEP01 which has its own power supply and backup battery
Plan for the Future
Comfort is highly expandable. Installers can benefit from ongoing upgrades and
modifications as there is so much add-on potential. Selling to an existing customer is
always easier than finding new customers. A customer may wish to connect to a Central
Station or add security lighting. They may require to operate the curtains, or they may just
want more detection points, a camera or Keypad, additional intercoms or even flood
detection!. A little forethought during the initial installation can make upgrading a system
in the future so much easier. Future-proof every installation for Comfort.
Always allow for extra capacity in the cables. If more zones or outputs are required, run
extra cables to the other end of the building so you can install Keypads. Customers may
have already shown an interest in these things and plan to add them at a later date. If you
are already taking cables in a certain direction, increase the capacity. You may need to
estimate what a customer might need in the future. Some companies prefer to install
Comfort as a basic system and take a planned approach to their marketing by sending
special offers throughout the year to stimulate the interest in time for their annual
inspection and do the update at the same time.
End of Line Resistors
Comfort II Supplementary Installation Manual
9

Use 2 End of Line resistors for added security and to allow detection of broken wires via
Zone Trouble alarms. You only need a pair of conductors per zone to give both zone
information and tamper protection. The resistors should be fitted into the detector, not at
the Comfort zones/inputs,
Lighting Control Linked to Security
When someone enters the property through the front door when the system is armed, the
hall or front lights can be switched on if the light level, (determined by a photocell) or time
of day is low. Comfort has Sunrise/Sunset schedules which can be used to tell when it is
night.
If an Intruder Alarm occurs, the lighting in the violated area can be turned on so the owner
can quickly identify the areas of possible intrusion.
If a fire is detected, lights in the exit route can be turned on.
Monitoring Outside Movement
Outside PIRs can trigger announcements of programmed words e.g. “Front Garden”,
“Garage”, “Driveway” on the Keypads.
External movement can be programmed to trigger user-recorded warning messages like
“Please leave the area at once or else...” In stores, movement in certain aisles may also
trigger more friendly messages.
Several CCTV cameras may be positioned outdoors, connected to a common monitor,
switched by relays depending on which outside PIR detects movement. Relay Modules with
4 relays are available. When the Doorbell is pressed, the front door camera could be
switched through.
For lighting, the same external PIRs could be used to operate lighting. The prevailing light
level can be determined by using a photocell connected to a zone, and the corresponding
light turned on if it is dark. One of the 8 timers could be used to switch off the lights a few
minutes later if no further movement is detected. You may also wish to start a time lapse
video machine using a different output (set the record time to 3 minutes at a time).
Automatic Gate Control
Comfort can be connected to control automatic gates using the outputs and the 12 Volt
RLY01 relay board. Often these are triggered by a pulsing a normally open contact for 1
second using action code 130. The gate may close after a preset time or when another
Pulse command is given. The Open Gate or door command can be given from the Door
Station menu when used in conjunction with the Door Station
Curtain Control
Comfort can be used to operate some curtain controllers via the IRIO. This can be achieved
using two outputs per curtain controller, one to open and one to close'. Usually the output
is pulsed for about 1 second to trigger the curtain controller.
Using Test Lamps for Output Testing
12V Lamp
12V Lamp
Figure 2.18- Output Connection to Test Lamps
A valuable tool for testing output programming are 12V lamps connected to the Output
terminal Blocks. Unlike LEDs, these lamps do not have polarity, and can be connected
directly to the Output terminals without the need for a series resistor. These lamps take
around 80 mA current so they impose a real load on the outputs, similar to relays.
Comfort II Supplementary Installation Manual
10

SECTION 2 TESTING AND COMMISSIONING
Installation of Comfort and programming using the worksheet and/or Comfigurator
software should have been completed. The following steps divided into sections will help
you to successfully test and commission a Comfort system. If any of the steps do not have
the intended result, refer to the next section on troubleshooting.
Security/ Zones
1 Go into the Test Menu (Engineer Menu 8 or User Menu 3,4), or Keypad F3.
2 Activate the Security Check menu and do a walk test. Activate every detector, panic
button, and open and close every door or window which has a magnetic contact, and
ensure that the zone is announced on the Keypad. Press any key on the Keypad to end
this test mode. There is no time-out for Security Check, so remember to turn it off. If a
24 hour zone like tamper was activated during Security check, it will cause an alarm
upon getting out of Security Check.
3 If home appliances have current sensors connected to the zone inputs for feedback
status, activate these appliances and listen for the programmed words.
4 Activate the Siren Test. The speaker and siren are activated for a few seconds.
5 If a Strobe Light is connected, activate the Strobe Test. Ensure that the strobe is
switched on and off as directed.
6 Arm the security system to away mode. Check that the system arming procedure is
completed once the entry door is opened and closed. Any programmed Away Mode
response should be activated (eg turn off all lights).
7 Open the Entry Door. The Speaker and Keypad should give a slow beeping tone, and
any programmed Entry Alert Response should be activated. Entry path zones should be
announced but not cause an alarm. Sign in to disarm to Security Off.
Dialout/ Telephone Numbers
1 Program the telephone numbers for dialout, and activate the dial test using Keypad
F3,3. The dial test is audible on the Keypad. The dialed digits, busy and ringback
tones, as well as pager tones, Monitoring Station handshake and kissoff tones are
audible. Ensure that the dial outs are successful. If a cellular phone is programmed,
check that it can sign in and access the system. Note that a Central Station Kissoff or a
Voice phone sign-in will stop further dialouts to the group of telephones which it is in,
i.e.. Phones 1,2 or 3 to 8. If the system is unable to dial out successfully, see the next
section on troubleshooting.
2 Arm the system and trigger an alarm. Ensure that the siren and strobe turns on, and
that the system dials to the programmed numbers. When the system dials to a Voice
phone, check that the alarm voice menu is heard, and do alarm history, alarm
tracking, and disarm.
3 Disconnect the Tamper input. A tamper alarm should be generated. (24 hour alarm).
Reconnect the tamper input and disarm to turn off the alarm.
Home Control Menu
1 Activate the programmed home control menus to control the programmed appliances.
2 Check that the feedback status is announced on the Control Menu, if programmed for
feedback.
Answering Machine
1 Record a memo using F+4. End the recording by pressing any key. The Message LED
should come on steady to show that there is a new memo message. Sign in to hear the
Comfort II Supplementary Installation Manual
11

new message. Messages recorded on the Keypad will not be as clear as recordings
from the telephone, because of background noise.
2 Dial in from another phone to record a message on the answering machine. The
recording should end automatically when silence is detected for around 10 seconds.
3 Sign on the keypad to listen to the recorded message. Check that the message is
sufficiently loud. If the message is too soft or if Comfort cuts off the recording before it
is finished, the recording level may be set too low. The recording level can be adjusted
in Comfigurator via Configuration > Voice Settings > Record Level. The slider should
normally be set to maximum value of 3 (from Version 4.121). The valid values are 0 to
3 with 3 being the maximum value and the default. Any value higher than 3 will be
treated as 3 (maximum) Reset is not required. This setting does not affect keypad
recording level (which is set by the VR1 trimmer).
Local Phone Access
1 Use the local phone to sign in by pressing * code #. Each key pressed should be
followed by a short beep tone to indicate that is has been recognized. The voice menu
should be heard, and the DTMF keys should be able to select the various menus.
Remote Phone Access
1 Dial into the system. Ensure that the system answers the call after the designated
number of rings. Ensure that the system recognizes the DTMF keys, which should be
able to select the various menus. Each key pressed should be followed by a beep tone
to show that the key has been recognized
Voice Station
1 If there are more than 1 Keypad, press F+8 to activate Intercom mode. All other
Keypads should hear voice from the originating Keypad. Any keypress on another
Keypad will shut off other Keypads and allow that Keypad to talk with the originator.
Any Keypad can talk by pressing and releasing any key. Press F to end.
2 Using the local phone, sign in and press 5 for Voice Station to do two way
communication with the Keypad. You should be able to talk to the person at the
keypad and vice versa in full duplex mode, which means that both sides are able to
talk and listen at the same time
Door Station
1 If there is a Door Station, pressing the button when Security is OFF should cause the
Keypad to give a door chime tone. Use the local telephone to answer and talk with the
Door Station. Check that both sides can be heard clearly. If a Response has been
programmed into Location 52, press 7 to open the door or gate.
2 The Keypad can also be used to talk to the Door Station in fulll-duplex mode which
means that both sides are able to talk and listen at the same time
3 Program Alarm Type 25 to dial to a mobile phone Arm to Away Mode, and press the
Doorbell. The system should call to the mobile and allow it to talk to the Door Station.
Remember to set Time and Date
Before leaving, remember to set the Time and Date, using Program Menu 2 or
when writing from Comfigurator, there is an option to set Date and Time.
Comfort II Supplementary Installation Manual
12

SECTION 3 TROUBLESHOOTING
It is our experience that 80 to 90% of the problems typically encountered are described
here and can be solved according to the instructions give here. It is advisable to carry this
guide around whenever going on site for installation, testing & commissioning, or
troubleshooting.
Troubleshooting Kit
When installing Comfort or attending to problems on site, it is advisable to have the
following tools in the tool kit:
1 Multimeter for checking continuity and resistance.
2 A hands free telephone for checking telephone voice menu operation
3 12V Test lamps for checking outputs
4 ZTS01 Zone Test Switches for input simulation
5 UCM with default programmed U4 EEPROM Nonvolatile Memory IC, in case certain
settings have been corrupted or wrongly programmed. Pressing the DOWNLOAD button
on the UCM will transfer the default program on the U4 EEPROM on the UCM to Comfort
Pressing the UPLOAD button will transfer the program in the U4 EEPROM into the UCM
EEPROM for later download to Comfort.
6 Infrared LED with resistor wired up a long cable and terminated in terminal block. This
can be connected directly to the output to check transmission of Infrared signals to
remote-controlled appliances
Startup Problems
When power is first applied or the Reset button is pressed, the system goes through a
self-test sequence. Observe the red and green leds on the Comfort panel (not the
Keypads). Refer to the Indicator LEDs table in the previous section The correct sequence
should be:
1 Both Leds turn on
2 The Red LED goes off after 1 second, with the green LED remaining on
3 The Green LED turns off after 5 seconds and immediately comes on again
4 The Keypads announce “Security Off”
If the above sequence does not happen, check the following:
The Green LED does not blink once after Reset
The Voice may be corrupted or the Voice Chip U7 may not be programmed correctly. Enter
code on the keypad and see if the voice menu is heard. If not, using Comfigurator
Vocabulary Download or a Voice Programmer Board VPG03 to program the voice.
The Red and Green LEDs both remain on
This means that there is an incompatibility between the Comfort firmware and the File
System which has been downloaded to the U4 Nonvolatile Memory. To fix this, download a
default file with the correct File System. In Comfigurator, select File > New. And select the
correct template for the firmware. eg Comfort II Ultra or Comfort II OPT. Check that the
File System displayed on the lower right corresponds to your Comfort (Ultra II = File
System 34, Optimum II = File System 31). Download with Transfer > Download (PC ->
Comfort). There may be a warning message that the File System is incompatible with the
Comfort version; ignore this an proceed with the download). However once the correct file
system has been downloaded, do not ignore this warning as it means that you are about to
download the wrong file system, which caused the problem in the first place.
The Red and Green LEDS are Off
This could mean
Comfort II Supplementary Installation Manual
13

1. There is no power applied
2. The UCM Firmware programming cable is connected to PP1. This cable should be
connected between UCM05 and PP1 only for firmware upgrade operation. The cable can
be left connected to PP1 in normal operation only if it is not connected to the UCM at
the same time.
3. The 12V supply is shorted by external devices or wiring and heatsink is hot (see next
item)
System does not work, and Heatsink is very hot
This is probably due to a short on one of the wires connected to the system or an external
device drawing too much current, causing the power supply to shut down to protect itself.
Unplug all the terminal blocks from inputs, outputs. 12V auxiliary out, keypads and other
terminals. It may be necessary to switch off and leave the power off for several minutes to
allow the resettable fuses to cool down and reset. Check the correct sequence of red and
green leds as described above when the power is switched on Then connect one keypad and
other devices one by one. This will help discover the cause of the short or excessive current
Communications Failure
The keypad Home LED blinks and “Communication Failure, ID “ followed by the ID number
is reported upon user sign-in. This means that a slave device, ie Keypad, Door Station,
SEM, UCM, or RIO/SCS is not communicating with the Comfort panel. The ID address of the
device which is not communicating is reported. This ID identifies which device is giving the
problem, according to the table below”
88
8
72
8
87
7
71
7
86
6
70
6
85
5
69
5
84
4
68
4
83
3
67
3
82
2
66
2
81
1
65
1
ID
RIO/SCS
ID
Keypad
51
3
24
8
50
2
23
7
49
1
22
6
ID
Door Station
21
5
20
4
35
3
19
3
34
2
18
2
33
1
Not Reported
1
ID
SEM (Slave)
ID
UCM
The name of device causing the communications failure is displayed on the KP04 LCD
keypad
1 Check the wiring to the unit concerned.
2 If Communications Failure happens each time on Security Off, the power to the device
may have been connected to S12V. Power to the devices should be connected to 12V
terminals, except in the case of SEM01 which have their own power supply.
3 The problem could also be due to one of the devices on the RS485 bus (eg SEM,
Keypad, Door Station, UCM) putting a fault on the bus. Remove each device from the
KA/KB line and see if the communications failure problem disappears.
Comfort II Supplementary Installation Manual
14

Keypad/ Door Station Problems
Keypad Beeps continuously
If a Keypad is beeping continuously, it means that it has not received any RS485
communications on the KA/KB lines for the last 6 seconds. The beeps will continue until
any key is pressed or if communication resumes. The beeping does not occur if the unit can
receive communications but is not addressed by the Control panel, due to settings in
Locations 1674 and 1675.
1 Check that the KA/KB are connected to KA/KB on the Comfort panel.
2 Check that the U5 IC (LTC1487) on the Comfort PCB close to the KA/KB terminal block
is installed, and in the right orientation.
3 If all Keypads and Door Stations beep continuously, it means that the problem lies on
the Comfort panel. Check that the U5 IC s inserted in the socket, and there is voltage
12V to 14V on the 12V terminal. Check the state of the RED (D1) and Green (D2) leds
and refer to the section above on Startup problems.
Keypad keys do not beep when pressed
If the keypad keys do not give a beep tone when pressed, but there is no continuous
beeping tone as described above, the keypad is receiving communications from the control
panel, but its id is not being polled. If there are 10 keys pressed without a poll of that id,
further key presses will not produce beeps.
1 Check that the Keypad/ Door Station selection (JP5) is correctly set to 1-2 (upper
position) for Keypad, and 2-3 (lower position) for Door Station.
2 Check that the ID selection switch SW1 is set to the correct id according to the ID
selection table in Chapter 2.
3 Check that the Number of Keypads (Location 1675) and Number of Door Stations
(Location 1674) are correctly set to the number of keypads and Door Stations
respectively. The Comfort system must always be reset after changing these
parameters.
4 Check that the KA and KB connections are not reversed.
Pressing any key gives a long beep
This means that another keypad is being used, intercom or menu mode. Pressing F will end
use of the other keypad, ("thank you, Goodbye").
Cannot Sign in on Keypad
1 Check that the MIC and Voice are connected to JP15 on the Control Panel. If voice is
not heard, the problem is in the Audio path.
2 Check that the COMFIGURATOR interface is not still connected.
3 Check that the Keypad/Door Station ID (SW1) and Keypad/ Door Station selection
(JP5) is correctly set for each Keypad and Door Station.
4 Check that the Volume Control knob on the Keypad (or the internal trimmer in the
Door Station) is not all the way down.
5 Check that all other Keypads are not in use, for example in Security Check which does
not time out. Press F on the active Keypad to exit.
None of the Indicator LEDs on the Keypad are on
At least one LED should always be on steady or blinking.
1 Check that the 12V and Ground are connected to the corresponding terminals on the
Comfort panel, and the wires are not reversed.
2 Use a multimeter to check that 12V is actually coming to the Keypad
Playback of Recording from the Keypad is Distorted
Usually, this is because the KPMIC Microphone trimmer is set to too high a gain. Reduce the
gain by tuning the KPMIC trimmer lower (clockwise) on the Control panel. This trimmer is
fixed at the factory from July 2008.
Comfort II Supplementary Installation Manual
15

Door Station cannot Ring the Telephone
If pressing the Door station button cannot ring the local telephone, but the keypad can
answer the door station, the problem could be in the Ringer Module. Check that the ringer
cable from the Ringer Module to Comfort main PCB is connected correctly.
The problem could also be caused by a telephone or too many telephones connected in
parallel. The Ringer cannot drive an unlimited number of telephones. See Too many
Telephone/Faulty Telephones below.
Doorbell Chime is too loud
Remove the shunt from header JP6 on the DP03 PCB to soften the doorbell chime.
No Voice on Keypads or Telephones
If there is no voice menu heard on the keypads, use the local phone to sign in by pressing
* and user code and the # key. If the voice menu is not heard, then the voice may be
corrupted. The system still operates normally and can be armed and disarmed except that
the announcements cannot be heard. Intercom mode and recording and functions which do
not depend on the words and sentences can still work, This has been known to occur in
some systems due to unknown reasons which are being investigated. To restore the voice,
use Comfigurator to do a Vocabulary Download, selecting the voice file kate28.bin for
English. The UCM05 is required for this. If you are uncertain about which voice file to use,
contact [email protected]. The Vocab Upgrade takes more than 20 minutes.
Voice Station/Door Station Intercom Problems
There is a Comfort II Tuning Parameter Adjustment Guide on the Cytech web site on the
Technical Info page. This gives instructions on how to adjust the tuning parameters to solve
many common intercom problems
Telephone cannot hear Voice Station or Door Station
In Voice Station or Door Station mode, if you cannot hear sounds on the keypad or Door
Station even if you keep silent, (i.e.. cannot switch to Listen Mode), but the KP or Door
Station is able to hear the telephone, try the following steps:
1 Does the problem occur only for 1 unit (keypad or Door Station)? If so it is a problem
with the wiring of the MIC wire from the affected Keypad or Door Station, or a faulty
microphone on the unit. You can check the MIC and Speaker on all keypads by using
the Keypad Intercom mode (F+8). Check that all other keypads can hear. Press a key
on other keypads to put that keypad into talk mode and check that the microphone on
that unit is working.
2 Too much background noise around the telephone can prevent the keypad or door
station from being heard. Try moving to a quieter area.
Door Station or Keypad cannot hear voice from telephone
The converse of the previous problem is the telephone voice cannot be heard on the keypad
or door station, but the keypad/Door station voice can be heard on the telephone. Try the
following steps:
1 If only 1 Keypad or Door Station is unable to hear the telephone voice, the volume
control on the keypad or Door Station may be set too low. The SPK wire on the affected
unit may be not connected properly, or the speaker may be faulty. A noisy
environment around one of the units may also prevent the telephone from getting
through.
2 If all the keypad/door stations are not able to hear voice coming from the telephone,
check “Phone Intercom Voice Level” in Comfigurator > Voice Settings. This can also be
programmed in Location 1700. This sets the gain level of the voice from the telephone
to the speakers. The values range from 0 (minimum) to 3 (maximum). Any value
higher than 3 is taken to be 3 (maximum). Reset is not required. The default level is 2.
Comfort II Supplementary Installation Manual
16

3 Of the above does not work, the KPMIC trimmer (DPMIC for Door Station) for the
Microphone circuit on the Comfort PCB may be set too high. Reduce it by turning it anti
clockwise. If this solves the problem, the trimmer can be adjusted back (clockwise) for
higher MIC gain if required.
4 Too much background noise around the keypad or Door Station may prevent the voice
on the telephone from being heard on the keypad/Door Station. Do not install a Door
station in a noisy environment like beside busy road
Telephone hears only Noise from Keypad/Door Station
In this case, you can hear noise on the telephone from the keypad or Door Station. The
keypad and Door Station will not be able to hear voice from the telephone because the
telephone will always be in Listen Mode. This may happen if the wire run from the Comfort
PCB to the keypad or Door station is very long or is running close to the AC mains.
1 Adjust the KPMIC (DPMIC for Door Station) trimmer on the Comfort PCB to the
minimum by turning it anti clockwise. If this solves the problem, the trimmer can be
adjusted back (clockwise) for higher MIC gain if required. The KPMIC and DPMIC
trimmers are set at the centre at the factory
Phone Problems
House Telephones do not Ring
Each telephone’s ringer circuitry presents a load to a ringing signal called the Ringer
Equivalence Number (REN), If the sum of the RENs of all the phones exceeds the limit,
some or all of the phones may not ring. Adding Comfort to a home containing a number of
phones may push the total REN beyond the limit, causing ringing problems. Removing one
or more telephones may correct the situation.
No Dial Tone on Local Phones, incoming call does not ring phones
This means that the telephones are not connected to the Telephone Line. This is usually
due to the telephone wiring or a fault on the incoming telephone line.
Switch off Comfort at the mains and disconnect the battery. In this condition, the telephone
line is connected directly to the telephones through the normally closed contacts of a relay.
If the problem persists, it is not caused by Comfort - it is caused by the telephone wiring or
telephone line fault. Do not forget to set the system Date and Time after power on
Cannot Sign in on Local Phone
When * is pressed on the local phone within 6 seconds of lifting the handset, there should
be a relay click on the panel. Subsequent keys should have beep tones as acknowledgment
that the system has detected the key presses.
1 If no relay click is heard, it could mean that the Keypad is being used. Press F on the
Keypads to end the Keypad operation and try again.
2 Use a telephone which you know does work. The customers telephone may not be
compliant with telecom requirements even though it may seem to work.
3 Check Telecom > Dialing > Time to Detect * for Menu (Location 1849) which is the
time in seconds allowed for * to be pressed after going offhook. This is usually set to 6
(seconds). If the value set is too low, it could prevent you from signing in. (From
v4.88).
4 If the relay clicks when the * key is pressed, but the phone goes dead, check that the
TEL IN and OUT connections have not been interchanged.
5 Download a default template for the file system . If Locations relating to DTMF
detection have been changed inadvertently, it may cause this problem. If the default
works, reprogram according to the customers settings.
6 We have found that in rare occasions, certain telephones may not be able to sign in
locally, because they require a higher voltage to operate than other phones. These are
normally not type-approved models. In such cases, another model of telephone on the
premises may be able to work.
Comfort II Supplementary Installation Manual
17