D-Box G5 User manual

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May 2022

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TABLE OF CONTENTS
IMPORTANT SAFETY INSTRUCTIONS ............................................................................................................4
G5 HAPTIC SYSTEM SPECIFICATION:.............................................................................................................6
1. INTRODUCTION.....................................................................................................................................8
2. INSTALLATION GUIDELINES ..................................................................................................................9
2.1 Minimum Spacing Between Actuators...........................................................................................9
2.2 Haptic Actuator Alignment.............................................................................................................9
2.3 Haptic Actuator Straightness .......................................................................................................10
2.4 Level Surface ................................................................................................................................10
2.5 Weight Distribution......................................................................................................................10
3. VOLTAGE SELECTION...........................................................................................................................11
4. ACTUATOR ENDING INSTALLATION....................................................................................................11
4.1 Non Captive Ending Installation...................................................................................................11
4.2 Captive Ending Installation...........................................................................................................12
5. BRACKETS INSTALLATION ...................................................................................................................16
5.1 ‘’U’’ Brackets Installation .............................................................................................................16
5.1 ‘’L’’ Brackets Installation ..............................................................................................................16
6. CONNECT YOUR HAPTIC SYSTEM........................................................................................................17
6.1 IEC Plug Lock Insert Installation (Optional)..................................................................................17
6.2 4-Actuator Configuration .............................................................................................................17
6.3 3-Actuator Configurations............................................................................................................18
6.4 2-Actuator Configurations............................................................................................................18
6.5 1-Actuator Configurations............................................................................................................19
7. CREATE YOUR D-BOX CONNECT ACCOUNT ........................................................................................19
8. SOFTWARE INSTALLATION..................................................................................................................19
8.1 D-BOX Motion Core......................................................................................................................19
8.1.1 D-BOX Control Panel.............................................................................................................20
8.1.2 D-BOX Game Center..............................................................................................................21
8.1.3 D-BOX Adaptive Gaming Configurator..................................................................................22
8.1.4 D-BOX HaptiSync...................................................................................................................22
8.1.5 D-BOX System Monitor.........................................................................................................23
8.1.6 D-BOX Stimuli Presenter.......................................................................................................23
8.2 D-BOX System Configurator .........................................................................................................24
9. HAPTIC SYSTEM OPERATION ..............................................................................................................24

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10. TROUBLESHOOTING.........................................................................................................................24
10.1 Initial Troubleshooting Steps....................................................................................................24
10.2 Reinitiate Your Haptic System ..................................................................................................25
10.3 Update Software and Firmware ...............................................................................................26
10.4 Troubleshooting with Haptic Bridge LEDs Status .....................................................................27
10.5 Troubleshooting with D-BOX System Monitor.........................................................................29
10.6 Faults and Corrective Actions...................................................................................................33
10.7 Troubleshooting Software Issues (Game Center) ....................................................................37

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IMPORTANT SAFETY INSTRUCTIONS
•Read, keep and follow these instructions.
•Heed all warnings:
.
Owners and/or users of this D-BOX Haptic System are responsible for the dissemination of this information to all
such persons named herein. Each owner and/or user of this D-BOX Haptic System agrees to evaluate and bear all
risks associated with the use of this D-BOX Haptic System for themselves and for any subsequent users of this D-
BOX Haptic System and any subsequent users of this D-BOX Haptic System shall be deemed to be using this D-
BOX Haptic System under the direct supervision of such owner/user and such owner/user will be deemed to have
communicated this advisory to all person described herein.
D-BOX Technologies Inc. is in no way responsible for any damages of any kind arising from the use of this D-
BOX Haptic System and the owners and/or users of this D-BOX Haptic System hereby agree not to hold D-
BOX Technologies Inc. responsible for any and all damages of any kind arising from the use of this D-BOX Haptic
System including, but not limited to direct or indirect, punitive, incidental, special or consequential damages
arising out of or in any way connected with the use of this D-BOX Haptic System.
This D-BOX Haptic System may be harmful to
women who are pregnant, persons with heart
conditions, the elderly, or those with other pre-
existing medical conditions. All such persons
should consult their physicians before using this
D-BOX Haptic System.
Use of this D-BOX Haptic System is not
recommended for children under the age of ten
years old without adult supervision. Owners
and/or users of this D-BOX Haptic System should
consult and comply with the user guide enclosed
herein.
Use of hot liquids in the vicinity of this D-
BOX Haptic System should always be avoided
to prevent spillage which could cause serious
injuries to the user.
Use of this D-BOX Haptic System is a risk to hands
and feet. Do not put hands or feet underneath the
seat or near the haptic system. This may lead to
serious injury.
Do not use this device near water.
Do not install near any heat sources such as
radiators, heat registers, stoves or any other
appliances (including amplifiers).
Unplug this device during electrical storms or
when unused for long periods of time.
Refer all servicing to qualified personnel.
Servicing is required when the device has
been damaged in any way. For example: if
liquid has been spilled or objects have fallen
onto it, if it has been exposed to rain or
moisture, if it does not operate normally or, it
has been dropped.
- Only clean the device with a dry cloth.
- Do not block any ventilation openings. Install in
accordance with the manufacturer’s
instructions.
- Protect all the cables (USB, network, power,
etc.) from being walked on or pinched,
particularly at the ends.
- Use only attachments/accessories specified by
the manufacturer.

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Thank you for purchasing a D-BOX Haptic System, the most immersive experience for the simulation and game
markets. We strongly advise that you read these guidelines before assembling and using your Haptic System.
Do not hesitate to contact us if you have questions.
Please make sure to provide the serial numbers (Haptic Bridge & Haptic Actuators) of your Haptic System when
contacting the D-BOX Support.
The serial numbers (in yellow) are located on the haptic components as follow:
If remote assistance is required, you must have TeamViewer (www.teamviewer.com) installed on your PC.

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G5 HAPTIC SYSTEM SPECIFICATION:

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G5 HAPTIC BRIDGE
G5 HAPTIC ACTUATOR

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1. INTRODUCTION
Featuring a completely new form factor as well as simpler infrastructure and simpler connections, G5 offers all the
benefits you have come to know and love from D-BOX in terms of performance, realism, and reliability, but now in
an all-new package ready to make the operation and installation of our systems easier than ever before! Gone are
the days of multiple large ACM boxes, as our new “haptic bridge” gathers the data of up to 4 actuators in a single
control box that is significantly smaller and sleeker than our previous design. With voltage selection included in
every individual actuator, you can seamlessly go between 110V and 230V with the flick of a switch... Making G5 a
much more flexible solution!
The following components are part of a D-BOX G5 Haptic System:
▪Haptic System:
A complete architecture of hardware and software providing motion,
textures, and vibrations.
▪Haptic Actuator:
An assembly of motor and mechanic providing motion, textures, and
vibrations.
▪Haptic Bridge:
A communication module controlling 1 to 4 haptic actuators.
▪Haptic Source:
Devices or applications generating haptic data for the D-BOX Haptic
System.

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2. INSTALLATION GUIDELINES
When integrating your D-BOX G5 Haptic System, please comply with the following guidelines. This will help you to
keep your product healthy and optimize its service lifetime! If you must deviate from the guidelines, please contact
us to make sure you are still using the system as prescribed.
2.1 Minimum Spacing Between Actuators
Respect the minimum spacing between actuators for adequate movement of the platform. Measure the distance
from a square surface enclosing all actuators (see example below). Respecting the spacing guidelines ensures
proper interaction of the Haptic System with the actuator endings, and proper lateral force transfer:
TRAVEL
MINIMUM SPACING BETWEEN
ACTUATORS (A)
1.5 in
14 in [356 mm]
2.2 Haptic Actuator Alignment
When using 2 haptic actuators + pivot or, 3 haptic actuators, install them per an isosceles triangle pattern:
When using 4 haptic actuators, install them per a square or rectangular pattern:

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2.3 Haptic Actuator Straightness
During installation, the actuators should always remain straight to limit radial loading. Radial loading could result
in premature wear of the actuators.
2.4 Level Surface
All actuators must be level on the same flat surface for optimal operations. Different levels could result in
premature wear of the actuators.
2.5 Weight Distribution
Each actuator has a 250-lb maximal payload. When integrating the Haptic System on a platform, D-BOX
recommends balancing the center of gravity (CG) of the platform to ensure each haptic actuator supports an
equal load. The following figures show equal distribution of weight with 2, 3 or 4 actuators.

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3. VOLTAGE SELECTION
Set all haptic actuators to meet your region power voltage by using the switch selector located underneath the
casing:
NOTE: The Haptic Bridge has a universal power supply supplied by D-BOX
4. ACTUATOR ENDING INSTALLATION
G5 haptic actuators come native with a non captive ending.
Captive endings are required when you want to bind the actuators to the floor or a sub frame.
4.1 Non Captive Ending Installation
Once the actuators are installed on your platform, simply drop the actuators and pivot (for 2-actuators
configuration) into the provided metal cups. Actuators and pivot must be centered into their respective cup:
Pivot

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4.2 Captive Ending Installation
The D-BOX captive ending is a 2 components assembly:
Spacer Retainer: The spacer-retainer allows specific movements of the ball joint on both X and Y axes, thus
eliminating any constraints during the movement of the platform. There are 2 models of
spacer retainer. All spacer retainers can be fitted on any model of ball joint.
1 axis: Allowing movement only on 1 axis (X or Y)
2 axes: Allowing movement on 2 axes (X and Y)
Here are some spacer retainer configurations:
CAUTION: Respect the orientation of the spacer retainer to avoid any damage to the haptic system.
To help with positioning, the spacer retainer is marked OUTWARD on its top surface:
Ball Joint
Spacer Retainer
2 x Actuators and
front Pivot
3 x Actuators
4 x Actuators

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2 or 3 haptic actuators:
Captive endings must be installed off-centre from the spacer retainers as follow:
4 haptic actuators:
Captive endings must be installed in the middle of the spacer retainers as follow:
INSTALLATION:
Never operate the haptic actuator without the ending installed. This may lead to irreparable
damages to the actuator:
OUTWARD
OUTWARD
OUTWARD

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STEP 1: Remove the existing non captive ending by removing the two (2) screws using a 4mm Allen Key:
STEP 2: Attach the piston adaptor with the four (4) provided screws. Apply some blue thread locker on the
screw threads then torque them to a value of 100 lbf·in (11 Nm) using a 4mm Allen Key:

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STEP 3: Apply some blue thread locker on the ball joint threads then tighten with a torque of 130 lbf·in (15
Nm) using a 5/8’’ (16 mm) wrench:
STEP 4: Install the ball joint assembly to the spacer retainer then attach it to the floor (or sub frame) with
adequate hardware (anchors, bolts, etc.).
NOTE: Hardware to attach the spacer retainers to the floor (or sub frame) is not included.

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5. BRACKETS INSTALLATION
D-BOX offers two (2) types of brackets: ‘’L’’ and ‘’U’’ shaped. The screws to attach your haptic actuator to
the bracket are included with your haptic actuator however, you need to provide the screws to mount the
brackets to your platform.
5.1 ‘’U’’ Brackets Installation
Install the ‘’U’’ bracket first on your platform then attach the haptic actuators to the brackets using the
provided screws:
NOTE: Screws to attach the bracket to your platform are not included.
5.1 ‘’L’’ Brackets Installation
Install the ‘’L’’ bracket first on your haptic actuators using the provided screws then attach the assembly to
your platform:
NOTE: Screws to attach the bracket to your platform are not included.
Torque:
100 lbf·in (11 Nm)
Torque:
100 lbf·in (11 Nm)

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6. CONNECT YOUR HAPTIC SYSTEM
This section shows the wiring diagrams for all configurations from one (1) to four (4) haptic actuators.
Haptic actuators must be connected in a specific order to ensure a proper system operation. Make sure to choose
the appropriate diagram corresponding to your setup.
The Haptic Bridge must be connected directly into your computer (USB port). Using an external USB hub
may create motion interruption and/or system error.
6.1 IEC Plug Lock Insert Installation (Optional)
Although they are optional, we strongly suggest installing the IEC plug lock inserts preventing power cables
being disconnected. Slide the insert to the IEC female connector as follow:
6.2 4-Actuator Configuration

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6.3 3-Actuator Configurations
6.4 2-Actuator Configurations
OR
OR

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6.5 1-Actuator Configurations
7. CREATE YOUR D-BOX CONNECT ACCOUNT
Create your D-BOX Connect account. This is mandatory to install and update haptic codes for D-BOX Coded
Games and have access to haptic codes for D-BOX Coded Movies.
Here is the link to access the D-BOX Connect website: https://connect.d-box.com/
Follow onscreen instructions.
8. SOFTWARE INSTALLATION
There are two (2) D-BOX software packages to be installed on your computer: D-BOX Motion Core and System
Configurator (section 8.2). Both are available at: https://www.d-box.com/en/software-downloads
8.1 D-BOX Motion Core
D-BOX Motion Core: The D-BOX Motion Core Includes the system’s driver in addition to a complete
software suite including the following software and utilities:
•D-BOX Control Panel
•D-BOX Game Center
•D-BOX Adaptive Gaming Configurator
•D-BOX HaptiSync app
•D-BOX System Monitor
•D-BOX Stimuli Presenter
OR

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8.1.1 D-BOX Control Panel
The D-BOX Control Panel allows you to configure system parameters such as the global intensity level,
Motion /Vibration Balance, and latency. There is also a test button to verify that your system is working
properly.
Default Mode:
Park: Haptic actuators will go to its lower position when there are no haptic activities (minimum electrical
consumption).
Hold Center: Haptic actuators will stay in the middle position when there are no haptic activities.