Danalogic C Series User manual

SYMPTOM CAUSE POSSIBLE REMEDY
No sound • Hearing aid
not turned on
• Turn on by closing the
baery door
• Dead baery • Replace baery
• Baery door not
closed properly
• Check baery is inserted
correctly and baery door is
completely shut
• Blocked slim tube /
ear mould
• Clean slim tube / ear mould
• Condensaon in tube • Remove the hearing device and
shake the ear mould to remove
water. Place somewhere warm
and dry for 15 minutes before
replacing the hearing device
• Label not removed
from baery
• Check label has been removed
from top of baery
Not loud
enough
• Incorrect slim tube /
ear mould placement
• Re-insert slim tube / ear mould
• Blocked slim tube /
ear mould/ dome
• Clear earmould / clean slim
tube / replace dome
• Blocked wax lter • Change wax lter or consult your
Audiology Service
• Hearing may have
changed
• Consult your Audiology Service
• Excessive ear wax • Consult your GP or pracce nurse
• Volume set too low • Increase the volume control
if available or consult your
Audiology Service
Excessive
whistling /
feedback
• Incorrect slim tube /
earmould placement
• Re-insert slim tube / earmould
carefully
• Excessive ear wax • Consult your GP or pracce
nurse
Troubleshoong guide
The right choice for the NHS
UK 02.19 B 3.2018
11116_Patient sheets_NHS_Troubleshooting guide.indd 1 09/05/2018 09:42

The right choice for the NHS
Audiology Service contact
SYMPTOM CAUSE POSSIBLE REMEDY
Excessive
whistling /
feedback
(connued)
• Feedback control may
need adjustment
• Consult your Audiology Service
• Slim tube / earmould
tubing worn or damaged
• Consult your Audiology Service
• Slim tube connecon
loose
• Change slim tube or consult
your Audiology Service
Sound
distorted /
not clear
• Weak baery • Replace baery
• Inadequate earmould
or dome t
• Consult your Audiology Service
• Hearing aid
damaged
• Consult your Audiology Service
• Hearing aid sengs
not opmal
• Consult your Audiology Service
Wireless
does not
work
• Low baery on
hearing instruments
• Replace baery
• Low baery on
wireless accessory
• Recharge accessory
• Hearing aid not
paired to accessory
• Re-pair accessory to hearing
aids (see user guide or
Audiology Service)
If there are any other problems not menoned here, please contact your Audiology Service.
Troubleshoong guide (connued)
UK 02.19 B 3.2018
11116_Patient sheets_NHS_Troubleshooting guide.indd 2 09/05/2018 09:42