Sonetik GOHEAR User manual

User Guide

Table of Contents
Welcome
Owner Information
Safety Information
GOhear Diagram
Proper Placement on the Ear
Left & Right Hearing Aids
Turning the Hearing Aid On
Turning the Hearing Aid Off
Selecting your Program
Battery Information
Inserting the Battery
Cleaning Your Hearing Aid
Caring for Your Hearing Aid
Extended Storage
Telephone Use
Binaural Amplification
Ear Wax
Troubleshooting
Limited Warranty
Returning for Service
FDA Information
Declaration of Conformity
Interpretation of Serial Number
Key to CE symbols
2
3
4
8
9
10
10
10
11
12
14
16
20
21
22
22
23
24
26
29
30
34
34
35
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Owner Information
Complete the following information for
future reference:
Purchase Date
Battery Size
Original Warranty Expires
GOhear Hearing Care Professional
Name:
Business Name:
Address:
City: State: Zip Code:
Phone:
Last date batteries replaced:
2 3
Welcome
Welcome to a world of better hearing!
We understand that hearing loss affects
one’s quality of life. That is why we are
dedicated to building the highest quality
hearing aids. Your new hearing aid will soon
be indispensable to you and will bring new
pleasure and enjoyment to your life.
Your new GOhear hearing aid has been
programmed to your individual hearing loss
profile to help enhance your hearing to im-
prove your ability to understand and follow
conversations.
A period of adjustment may be needed to
become accustomed to your new hearing
aid and the renewed world of sounds you
will experience. The adjustment time varies
for each individual and may be from as little
as a couple of weeks to as long as several
months. Allow yourself time to become fa-
miliar with those sounds you have not heard
for a long time.
Save the User Guide for future reference.
Left:
Model
Base Program
Tube/Ear Dome /
Serial Number
Right:
Model
Base Program
Tube/Ear Dome /
Serial Number
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4 5
DO NOT attempt to remove ear wax from your
ears. Using cotton swabs or other small objects
can damage the ear canal. Contact your physician.
DO NOT drive a motor vehicle or engage in other
activities requiring fully hearing sensitivity if the
battery in your hearing aid is low or dead.
DO NOT adjust your hearing aid while driving or
doing other activities requiring your full attention.
DO NOT push the domes of your hearing aid into
your ear except for the light placement of the
hearing aid inside the outer rim of your ear canal
as instructed by your GOhear Hearing Care Pro-
fessional. In rare cases in which a device dome or
other part becomes lodged in your ear canal, seek
medical attention for removal.
DO NOT leave your hearing aid on a radiator,
near a stove, in a sunny window, in a car or in
any other hot place. Excessive heat and cold can
damage the hearing aid.
DO NOT wear the hearing aid when using a hair
dryer at home or at the beauty salon, spa or bar-
ber as this will damage the hearing aid.
DO NOT wear the hearing aid during medical tests
done such as MRI, X-rays or CT scans. Different
types of radiation may damage the hearing aid.
Consult with your medical professional prior to
any medical test.
Safety Information
Safety Symbols used in this User Guide:
Keep the hearing aid out of the reach of child-
ren. The hearing aid contains small pieces that
may be swallowed and may cause a choking
hazard. Immediately contact your physician if
any piece is swallowed.
Read all of the information in the User Guide
before using the hearing aid.
Always follow the directions of your GOhear
Hearing Care Professional in fitting and placing
the device on your ear.
If you experience any discomfort, discontinue use,
and contact your GOhear Hearing Care Professio-
nal or physician.
Failure to change the dome according to the
instructions provided could result in an injury to
your ear.
WARNING
Indicates a potentially hazar-
dous situation which, if not
avoided, could result in
death or
serious injury.
CAUTION
Indicates a potentially hazardous
situation which, if not avoided,
may result in minor or moderate
injury to the user or patient or
damage to the equipment or
other property.
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6 7
Dispose of the batteries, device, and components
according to applicable local regulations. Unlawful
disposal may cause environmental pollution.
DO NOT use your hearing aid if damaged.
Removing the battery and storing your hearing
aid overnight in a hearing aid dehumidifier is
recommended.
Always carry spare batteries for immediate
replacement.
Replace the battery as soon as you hear the low
battery warning signal of 3 double beeps..
Always care for your hearing aid as outlined in this
user guide.
Open the battery door when the hearing aid is
not in use. This helps to prevent excessive battery
drain and allows for proper ventilation of the
hearing aid.
DO NOT connect any other devices to your hearing
aid while it is in use.
DO NOT apply hair spray when wearing your hea-
ring aid. This will damage the hearing aid.
DO NOT wear the hearing aid when in contact with
water. For example; taking a bath or shower, during
a spa treatment, washing your hair or swimming.
Allowing water into any opening in the hearing aid
will damage the hearing aid.
DO NOT store the hearing aid in the bathroom or
near a steam room, moisture created by the steam
can damage the hearing aid.
DO NOT immerse your hearing aid in water or other
liquids or put them in contact with detergents,
solvents or other liquids. This will damage the
hearing aid.
DO NOT allow water or any liquid to enter the
openings on the hearing aid. This will damage the
hearing aid.
DO NOT drop your hearing aid or permit sudden
impacts, this will damage the hearing aid.
DO NOT twist or turn the sound tube when connec-
ting to the body of the hearing aid. This will damage
the hearing aid.
DO NOT use the cleaning rod when the sound tube
is attached to the hearing aid. This will damage the
hearing aid.
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8 9
Proper Placement on the Ear
Your GOhear hearing aid should fit comfor-
tably and easily over the top of your ear.Your
GOhear Hearing Care Professional will provide
instruction on proper insertion and removal.
Step 1: Place the hearing aid
over the top of your ear.
Step 2: With your index
finger, hold the sound tube
where it attaches to the ear
dome and gently push the
dome into your ear until it is
just inside your ear canal.
Step 3: Place the retention
guard of the sound tube into
the bow of your concha.
Left/Right Identifying Marks
Sound Tube
Front Microphone
Microphone Filter
Model/Serial Number
Rear Microphone Rear Microphone Filter
Push Button Program Switch
Retention Guard
Ear Dome
Battery Compartment Battery Plus “+” Sign
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10 11
Left and Right Hearing Aids
If you are wearing hearing aids on both ears,
it is important to use the correct device in each
ear. The sound tubes are marked with «red»
lettering for the Right ear and «blue» lettering
for the Left ear. We recommend marking the
underside of the Right hearing aid with a Red
dot and the underside of the Left hearing aid
with a Blue dot.
Turning the Hearing Aid On
To turn your hearing aid
«on», you simply need
to close the battery door
after inserting a battery.
Turning the Hearing Aid Off
Apply light pressure on the
notch on the battery door,
and open until the battery
is visible and locked in off
position. Your hearing aid
is now «off».
When the hearing aid is not in use, it is
recommended that you always open the bat-
tery door to the «off» position. This helps to
prevent excessive battery drain and allows for
proper ventilation of the hearing aid.
Selecting Your Program
Refer to the Owner Information page to
find the Base Program for your right and left
GOhear hearing aids.
Your GOhear hearing aid resets to Program 1
whenever the hearing aid is turned off and
back on.
To change the Program, press and hold the
push-button until you hear the beep. The
push-button is located on the top side of
the hearing aid.
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12 13
●Press the push-button once to select
Program 2 (you will hear 2 beeps).
●Press the push-button again to select
Program 3 (you will hear 3 beeps).
●Press the push-button again to select
Program 4 (you will hear 4 beeps).
●Press the push-button again to go back to
Program 1 (you will hear 1 beep).
You may find that certain programs are more
comfortable in different situations. For in-
stance Program 1, which has less amplification,
might be more comfortable in noisy environ-
ments like restaurants. On the other hand,
Program 4, which has more amplification,
might be more comfortable when listening to
a speaker in an auditorium.
Battery Information
Battery Size
Your GOhear hearing aid uses a standard size
A312 hearing aid battery and is available to
purchase at your Hearing Care Professional
and at most pharmacies.
Low Battery
Your GOhear hearing aids are equipped with
a low battery detection system, which con-
tinuously monitors battery life. When the
battery becomes low, the low battery warning
sequence consisting of 3 double beeps is initi-
ated. After the warning beeps are complete,
normal operation resumes. Battery replace-
ment is recommended when you hear this low
battery warning signal.
The low battery warning sequence will repeat
every 10 minutes until the battery becomes cri-
tically low. At that time, the end of the battery
life warning sequence consisting of 6 double
beeps is triggered. The device is then muted
and put into low power sleep mode. Battery
replacement will then be required.
CAUTION
Always carry spare batteries for immediate
replacement.
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14 15
Inserting the Battery
To insert your hearing aid battery, follow
these steps:
Step 1: Apply light pressu-
re on the notch on the bat-
tery door, and swing open
the door. Do not force it.
Remove the battery.
Step 2: Remove the
tab on the A312 battery,
slide in the battery
with the «+» side up,
matching it to the «+»
on the battery com-
partment door.
Step 3: Swing the door
into the closed position.
The door should close easi-
ly. Do not force it. If there
is resistance, check that the
battery is inserted correctly.
The life of your hearing aid battery will vary
depending on length of daily use, listening
environments, and how your hearing aid is
programmed. When the hearing aid battery
goes dead, remove it immediately and replace
it with a new battery. Batteries may be
purchased from your GOhear Hearing Care
Professional or at most pharmacies.
WARNING
Keep the hearing aid out of the reach of child-
ren. The hearing aid contains small pieces that
may be swallowed and may cause a choking
hazard. Immediately contact your physician if
any piece is swallowed.
CAUTION
Open the battery door when the hearing aid is
not in use. This helps to prevent excessive battery
drain and allows for proper ventilation of the
hearing aid.
CAUTION
Dispose of the batteries, device, and components
according to applicable local regulations. Unlawful
disposal may cause environmental pollution.
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16 17
Cleaning Your Hearing Aid
The following instructions will assist in exten-
ding the life of your hearing aid.
To Clean the Exterior of the Hearing Aid:
You should inspect your hearing aid daily
and clean it periodically to control build-up
of dust, dirt and wax. To clean, very gently
wipe the surface with a soft, dry cloth or use
only moist cleaning wipes made especially for
hearing aids.
CAUTION
DO NOT allow water or any liquid to enter the
openings on the hearing aid. This will damage the
hearing aid.
To Clean the Sound Tube and Ear Dome:
The sound tube delivers the amplified sound
from the hearing aid into the ear. It is impor-
tant that these components fit properly in
your ear. The materials used in your hearing
aid are of the highest quality available, and
the likelihood of an allergic reaction is low. If
the sound tube or the ear dome irritates your
ear in any way, contact your GOhear Hearing
Care Professional.
Please don’t attempt to modify the shape or
length of the sound tube yourself. The tube
and dome should be cleaned regularly accor-
ding to the instructions on the following pages.
Use a damp cloth to clean the exterior of the
sound tube and dome.
Do not rinse or submerge these parts in water,
as there is a risk of damage if a water drop
becomes trapped in the sound tube. If this
should occur, it will prevent sound from coming
through the tube and may be harmful to the
hearing aid’s electronics.
CAUTION
Should any irritation occur in the ear, immediately
contact your GOhear Hearing Care Professional or
physician.
CAUTION
DO NOT immerse your hearing aid in water or
other liquids or put them in contact with deter-
gents, solvents or other liquids. This will damage
the hearing aid.
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18 19
Remove the sound tube from the hearing aid
by gently twisting the tube 90° and pulling it
straight off, away from the hearing aid.
Use the cleaning rod (provided in storage case)
to clean the sound tube and dome. Insert the
cleaning rod in the opening where the tube
attaches to the body of the hearing aid, lightly
«push» the cleaning rod through the sound
tube, and pull it out through the dome. Wipe
off the cleaning rod and store it for future use.
CAUTION
DO NOT use the cleaning rod when the sound
tube is attached to the hearing aid. This will
damage the hearing aid.
Re-attach the sound tube onto the body
of the hearing aid by holding the sound
tube in one hand and the hearing aid in the
other hand. Line up the sound tube and the
connecting end of the hearing aid; push the
sound tube straight onto the hearing aid
body. There is no need to rotate the sound
tube when reattaching.
CAUTION
DO NOT twist or turn the sound tube when
connecting to the body of the hearing aid. This
will damage the hearing aid.
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20 21
Caring for Your Hearing Aid
The sound tube and the dome may need to
be changed if the sound tube becomes stiff,
brittle, kinked or damaged. Only your GOhear
Hearing Care Professional should change the
ear dome. This is to prevent the dome from
detaching from the sound tube during inser-
tion into the ear. If your GOhear Hearing Care
Professional instructs you to change the domes
yourself, make sure they are securely fastened
to the sound tube before inserting them in
your ear.
CAUTION
Failure to change the dome according to the
instructions provided could result in an injury to
your ear.
Hearing aids are exposed to moisture in the
form of humidity and perspiration while being
worn. The daily use of a dehumidifying system
or drying kit is recommended.Your GOhear
Hearing Care Professional may carry these
accessories for you to purchase or recommend
a place of purchase to you.
Microphone Filters
Your GOhear hearing aid is
equipped with two micro-
phone filters. These filters are
designed to prevent moisture
and debris from getting into
the hearing aid. If the hearing
aid seems to have lost power and changing
the battery does not correct the situation, one
or both filters may be blocked and need to be
changed. Consult your GOhear Hearing Care
Professional to have the filters checked.
Extended Storage
If it is necessary to store your hearing aid for
an extended amount of time, follow the steps
below for proper storage.
1. Remove the battery.
2. Clean the hearing aid according to the
instructions on page 16.
3. Place the hearing aid in a cool, dry place.
Either the original container or a hearing
aid dehumidifier is recommended.
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22 23
Telephone Use
Your GOhear hearing aid allows you to use the
phone as you normally do – holding the phone
up to your ear. If you experience discomfort
from the ear dome pressing in your ear canal,
you may need a different sized sound tube. If
this occurs, contact your GOhear Hearing Care
Professional.
CAUTION
If you experience any discomfort, discontinue
use, and contact your GOhear Hearing Care
Professional or physician.
Binaural Amplification
Nature gave us two ears for a reason and since
the majority of people who have a hearing
loss are affected in both ears, two (binaural)
hearing aids are typically recommended.
Two hearing aids provide these benefits:
●Better overall sound quality in comparison
to one hearing aid (stereo sound).
●The ability to locate a sound source in
noisy and normal listening conditions.
●Increased ability to understand speech in
noisy and normal listening conditions.
Ear Wax
The wearing of a hearing aid may accelerate
the accumulation of ear wax. This can easily
be removed by your physician. You should not
use cotton swabs to clean your ears, due to
the risk of pushing the wax deeper into the
ear canal.
CAUTION
Do not attempt to remove ear wax from your ears.
Using cotton swabs or other small objects can
damage the ear canal. Contact your physician.
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24 25
Troubleshooting Guidelines
No Sound
●Ensure the battery is inserted and the
battery compartment door is fully closed.
●Replace the battery.
●Ensure there is no wax or debris in the
sound tube or ear dome. If needed, clean
according to the instructions on page 16.
Not Loud Enough
●Replace the battery.
●Ensure there is no wax or debris in the
sound tube or ear dome. If needed, clean
according to the instructions on page 16.
●Ensure the hearing aid is properly positi-
oned behind the ear and the ear dome is
inserted into the ear canal.
●Excessive earwax can prevent sound from
entering the ear. Contact your physician.
●Changes in your hearing loss can affect how
you hear with a hearing aid. Contact your
GOhear Hearing Care Professional if you
suspect any change in your hearing status.
Whistling/Feedback
●Ensure the hearing aid is properly positi-
oned behind the ear and the ear dome is
inserted into the ear canal.
●Excessive earwax and sound tubes that
are not properly sized can cause whistling.
Contact your GOhear Hearing Care
Professional.
Sound is Distorted or Unclear
●Replace the battery.
●Your hearing aid may have a poor battery
contact. Return to your GOhear Hearing
Care Professional.
Intermittent Sound
●Replace the battery.
●Ensure there is no wax or debris in the
sound tube or ear dome. If needed, clean
according to the instructions on page 16.
●Your hearing aid may have a poor battery
contact. Return to your GOhear Hearing
Care Professional.
Static Noise
●Replace the battery.
●If you are near an electromagnetic field
(i.e. near a computer screen or fluorescent
lights), step away to see if the noise clears.
●Your hearing aid may have a poor battery
contact. Return to your GOhear Hearing
Care Professional.
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26 27
Limited Warranty
Please see your GOhear Hearing Care Professional
regarding specific warranty information. Our warranty
covers defects in material or workmanship in the
hearing aid itself (except tubes, domes, cords and
batteries), appearing within two years from the date
of purchase, when used in accordance with the
instructions provided with the hearing aid. The sound
tube and ear dome are warranted to be free from
defects in materials and workmanship appearing
within three months from the date of purchase when
they are used in accordance with the instructions. The
above warranties extend only to the original retail
purchaser. Please refer to the battery manufacturer for
warranty questions as the battery is provided “without
warranty”. In addition, any services by your GOhear
Hearing Care Professional shall be warrantied solely by
such persons and are not covered under this warranty.
This warranty will become invalid if the hearing aid has
been tampered with or altered in any way, or if the
serial number has been altered, effaced, removed, or if
any repairs have been made without authorization.
This warranty is specifically limited to the scope set
forth herein, and may not in any way be expanded by
any other oral or written representations.
This warranty does not include a promise of specific
hearing improvement, as that depends upon your
audiological needs, proper fitting and adjustments by
your GOhear Hearing Care Professional and proper use
by the owner.
We will, at our option, repair or replace without charge
any hearing aid, sound tube or ear dome covered by the
above warranties. Repair or replacement is our only res-
ponsibility and your only remedy under the above war-
ranties. All in-house warranty work performed by the
manufacturer will be done within a reasonable period of
time. If warranty work is performed and there appears
to be a defect, malfunction, or failure to conform to the
warranty, our warranty obligations will be deemed to
be met if you do not notify us of any problems within
one month of the date of the original warranty work.
To obtain warranty service contact GOhear LLC. for the
address of the repair location. Shipping instructions and
repair information is available by calling 1-800-231-3434
or visiting our website at www.gohearus.com.
Enclose the Proof of Purchase. Include a letter with your
name, address, phone number, and description of the
specific problem. Pack the product carefully to prevent
damage in transit. Because of possible loss in transit,
we recommend insuring the product with return
receipt requested.
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28 29
ALL IMPLIED WARRANTIES, INCLUDING BUT NOT
LIMITED TO THE IMPLIED WARRANTIES OF MERCHAN-
TABILITY AND FITNESS FOR PARTICULAR PURPOSE,
ARE LIMITED TO THE DURATION OF THE APPLICABLE
WRITTEN WARRANTY ABOVE.
Some states do not allow limitations on how long an
implied warranty lasts, so the above limitation may not
apply to you.
GOhear LLC. SHALL NOT BE LIABLE FOR LOSS OF USE
OR ANY OTHER INCIDENTAL, CONSEQUENTIAL OR IN-
DIRECT COSTS, EXPENSES OR DAMAGES. Some states
do not allow the exclusion or limitation of incidental or
consequential damages, so the above exclusions may
not apply to you.
This warranty gives you specific legal rights, and you
may also have other rights which may vary from state
to state.
FOR CUSTOMER SERVICE:
Visit our website: www.gohearus.com
Call toll free: 1-800-231-3434
Returning for Service
You should visit your GOhear Hearing Care
Professional if your hearing aid is in need
of service.
Before planning to return your hearing aid for
repair, please refer to the troubleshooting so-
lutions on the preceding pages. In many cases,
these solutions can prevent the time and cost
associated with a repair.
A number of states have regulations that
require the dispenser of hearing aids to
provide purchasers with special express or
implied warranties and rights of return for a
specified trial period. In certain cases, these
regulations may override the above warranties
and limitations. Please consult with your
GOhear Hearing Care Professional about special
warranties and return rights that may apply in
your state.
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30 31
FDA Information
REQUIRED INFORMATION. The following additional
information is provided in compliance with U.S. Food
and Drug Administration (FDA) regulations:
WARNING TO HEARING AID DISPENSERS. A hearing aid
dispenser should advise a prospective hearing aid user
to consult promptly with a licensed physician (preferably
an ear specialist) before dispensing a hearing aid if
the hearing aid dispenser determines through inquiry,
actual observation, or review of any other available
information concerning the prospective user, that the
prospective user has any of the following conditions:
IV. Visible congenital or traumatic deformity of the ear.
V. History of active drainage from the ear within the
previous 90 days.
VI. History of sudden or rapidly progressive hearing
loss within the previous 90 days.
VII. Acute or chronic dizziness.
VIII. Unilateral hearing loss of sudden or recent onset
within the previous 90 days.
IX. Audiometric air-bone gap equal to or greater than
15 dB at 500 Hertz (Hz), 1,000 Hz and 2,000 Hz.
X. Visible evidence of significant cerumen accumulati-
on or a foreign body in the ear canal.
XI. Pain or discomfort in the ear.
Special care should be exercised in selecting and fitting
a hearing aid whose maximum sound pressure level
exceeds 132 decibels because there may be risk of
impairing the remaining hearing of the hearing aid user.
IMPORTANT NOTICE FOR PROSPECTIVE HEARING
AID USERS. Good health practice requires that a
person with a hearing loss have a medical evaluation
by a licensed physician (preferably a physician who
specializes in diseases of the ear) before purchasing
a hearing aid. Licensed physicians who specialize
in diseases of the ear are often referred to as
otolaryngologists, otologists, or otorhynolaryngologists.
The purpose of the medical evaluation is to assure
that all medically treatable conditions that may affect
hearing are identified and treated before the hearing
aid is purchased.
Following the medical evaluation, the physician will give
you a written statement that states that your hearing
loss has been medically evaluated and that you may be
considered a candidate for a hearing aid. The physician
will refer you to an audiologist or hearing aid dispenser,
as appropriate, for a hearing aid evaluation.
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32 33
The audiologist or hearing aid dispenser will conduct a
hearing aid evaluation to assess your ability to hear with
and without a hearing aid. The hearing aid evaluation
will enable the audiologist or dispenser to select and fit
a hearing aid to your individual needs.
If you have reservations about your ability to adapt to
amplification, you should inquire about the availability
of a trial-rental or purchase-option program. Many hea-
ring aid dispensers now offer programs that permit you
to wear a hearing aid for a period of time for a nominal
fee after which you may decide if you want to purchase
the hearing aid.
Federal law restricts the sale of hearing aids to those
individuals who have obtained a medical evaluation
from a licensed physician. Federal law permits a fully
informed adult to sign a waiver statement declining the
medical evaluation for religious or personal beliefs that
preclude consultation with a physician. The exercise of
such a waiver is not in your best health interest and its
use is strongly discouraged.
A hearing aid will not restore normal hearing and will
not prevent or improve a hearing impairment resulting
from organic conditions. In most cases infrequent use
of a hearing aid does not permit a user to attain full
benefit from it. Use of a hearing aid is only part of
hearing habilitation and may need to be supplemented
by auditory training and instruction in lip reading.
CHILDREN WITH HEARING LOSS. In addition to seeing
a physician for a medical evaluation, a child with a hea-
ring loss should be directed to an audiologist for evalua-
tion and rehabilitation since hearing loss may cause
problems in language development and the educational
and social growth of a child. An audiologist is qualified
by training and experience to assist in the evaluation
and rehabilitation of a child with a hearing loss.
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34 35
Declaration of Conformity
Hereby Sonetik AG declares that this GOhear
product meets the requirements of the Medi-
cal Devices Directive 93/42/EEC. The full text of
the Declaration of Conformity can be obtained
from GOhear LLC..
Interpretation of Serial Number
Each hearing aid has its own unique number
located on the exterior of the aid.
The first two digits of the serial number
represent the year in which the hearing
aid was manufactured.
Key to CE symbols
On the box, label and instructions for use
you may encounter the following symbols,
shown here with their meaning:
Sonetik GOhear
11H12345
Medical device directive CE mark and num-
ber of the notified body
Manufactured by
Date of Manufacture
Please read user guide
Serial number
This hearing aid may not be thrown away as
normal household waste. Please dispose of
old or unused hearing aids, at waste disposal
sites intended for electronic waste, or give
your hearing aid to your hearing care profes-
sional for disposal. Proper disposal protects
the environment and health.
The products described in this user guide
adhere to the requirements for an applied
part of Type BF of EN 60601-1. The surface
of the hearing aid is specified as application
part of Type BF.
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