Phonak Q90 User manual

User Guide
Phonak Audéo Q (Q90/Q70/Q50/Q30)

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1. Welcome 5
2. Important safety information:
Please read before operating your hearing aid
for the rst time 6
Hazard warnings 6
Information on product safety 9
3. Hearing aid description 12
4. Step-by-step instructions for using
the hearing aid 16
Step 1. Getting to know your hearing aid 16
Step 2. Battery preparation 18
Step 3. Inserting the battery 19
Step 4. Turning on the hearing aid 19
Step 5. Inserting the hearing aid 21
Step 6. Adjusting the volume control
behind the ear 23
Step 7. Selecting the hearing program
behind the ear 25
Contents

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Step 8. Removing the hearing aid 26
Step 9. Turning off the hearing aid 27
Step 10. Changing the battery 27
5. Care and maintenance 28
6. Troubleshooting 30
7. Wireless accessories 32
8. Service and warranty 34
9. Compliance information 36
10. Information and description of symbols 39
11. Important information: Cell phones 42
12. For the US market only, complies with the 44
FDA regulations
13. Important notice for Prospective Noise 48
Generator users

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This user guide is valid for:
Wireless models CE mark applied
Phonak Audéo Q90-312 2013
Phonak Audéo Q90-312T 2013
Phonak Audéo Q70-312 2013
Phonak Audéo Q70-312T 2013
Phonak Audéo Q50-312 2013
Phonak Audéo Q50-312T 2013
Phonak Audéo Q30-312 2013
Phonak Audéo Q30-312T 2013
Non wireless models CE mark applied
Phonak Audéo Q90-10 2013
Phonak Audéo Q70-10 2013
Phonak Audéo Q50-10 2013
Phonak Audéo Q30-10 2013

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1. Welcome
Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid offers
the most modern digital hearing technology currently
available on the market.
Please read these user instructions thoroughly in order to
benefit from all the possibilities your new hearing aid has
to offer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on www.phonak.com

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Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
2.1 Hazard warnings
!The intended use of hearing aids is to amplify and
transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.
!Changes or modifications to the hearing aid that were
not explicitly approved by Phonak are not permitted.
Such changes may damage your ear or the hearing aid.
2. Important safety information

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!Do not use the hearing aids in explosive areas
(mines or industrial areas with danger of explosions,
oxygen rich environments or areas where flammable
anesthetics are handled).
!Hearing aid batteries are toxic if they are swallowed!
Keep out of reach of children and mentally challenged
people or pets. If batteries are swallowed, consult
your physician immediately!
!If you feel pain in or behind your ear, if it is inflamed
or if skin irritation and accelerated accumulations of
ear wax occur, please check with your hearing care
professional or physician.
!In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.
!Hearing programs in the directional microphone
mode reduce background noises. Please be aware
that warning signals or noises coming from behind,
e. g. cars, are partially or entirely suppressed.

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! The hearing aid contains small parts that can cause
choking, if swallowed by children. Keep out of reach of
children and mentally challenged people or pets. If
swallowed, consult a physician or hospital immediately.
!External devices may only be connected if they
have been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG, to avoid any electrical shock.
!The following is only applicable for persons with
active implantable medical devices (i.e. pacemakers,
defibrillators, etc.):
2. Important safety information
SKeep the wireless hearing aid at least 15 cm
(6 inches) away from the active implant. If you
experience any interference, do not use the wireless
hearing aids and contact the manufacturer of
the active implant. Please, note that interference
can also be caused by power lines, electrostatic
discharge, airport metal detectors etc.
SKeep magnets (i.e. battery handling tool, EasyPhone
magnet, etc.) at least 15 cm (6 inches) away from
the active implant.

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2.2 Information on product safety
INever immerse your hearing aid in water! Protect it
from excessive moisture. Always remove your hearing
aid before showering, bathing, or swimming, as the
hearing aid contains sensitive electronic parts.
IProtect your hearing aid from heat (never leave near
a window or in the car.) Never use a microwave or
other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.
IWhen you are not using your hearing aid, leave the
battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
your hearing aid after use. Store the hearing aid in a
safe, dry and clean place.
IDo not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.

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IAlways use new batteries for your hearing aid. In case
a battery is leaking, replace it immediately with a
new one to avoid any skin irritation. You can return
used batteries to your hearing care professional.
IThe batteries used in these hearing aids should not
exceed 1.5 Volts. Please do not use silver-zinc or
Li-ion (lithium-ion) rechargeable batteries as these
may cause severe damage to your hearing aids. The
table in chapter 3 explains exactly which type of
battery your particular hearing aids require.
IRemove the battery if you are not using your hearing
aid for a long period of time.
2. Important safety information

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ISpecial medical or dental examination including
radiation described below, may adversely affect the
correct functioning of your hearing aids. Remove and
keep them outside the examination room/area before
undergoing:
SMedical or dental examination with X-ray (also CT
scan)
SMedical examinations with MRI/NMRI scans,
generating magnetic fields
Hearing aids don’t need to be removed when passing
security gates (airports etc.). If X-ray is used at all, it
will be in very low doses, and will not affect the hearing
aids.
IDo not use your hearing aid in areas where electronic
equipment is prohibited.

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The following user instructions describe
Receiver-In-Canal (RIC) hearing aid models.
RIC hearing aids can be adapted with a variety of
earpieces.
On the following pages use the labeled drawings to
identify the hearing aid and earpiece that you use.
The following table shows what battery you need for your
hearing aid model.
Model Zinc air battery size IEC ANSI
(marking on package) code code
Q-10 10 (yellow) PR70 7005ZD
Q-312 312 (brown) PR41 7002ZD
Q-312T 312 (brown) PR41 7002ZD
Please ensure you use the correct type of battery in your
hearing aids (zinc-air). Please also read chapter 2.2 for
further information on product safety.
3. Hearing aid description

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
Q-10 and
Q-312 models
Q-312T model
a
b
c
d
a
b
c
d
f

f
Option A: with Dome
a Earpiece: Dome (detachable)
b Retention
c External receiver
d Microphone inputs
 Program button or volume control*
f Battery compartment with ON/OFF switch
* Not available with Q-10 and Q30 models

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Q-10 and
Q-312 models
Q-312T model
a
b
c
a
b
c
d

d

Option B: with cShell
a Earpiece: cShell
b External receiver
c Microphone inputs
d Program button or volume control*
 Battery compartment with ON/OFF switch
* Not available with Q-10 and Q30 models
3. Hearing aid description

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Q-10 and
Q-312 models
Q-312T model
d
c
ba
fa
b
c
d

f

Option C: with SlimTip
a Removal handle
b Earpiece: SlimTip (detachable)
c External receiver
d Microphone inputs
 Program button or volume control*
f Battery compartment with ON/OFF switch
* Not available with Q-10 and Q30 models

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The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these steps
carefully. In the drawings, the parts that are particularly
important for each step are shown in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the hearing
aid controls. This will make it easier for you to feel for
and operate the controls later on when wearing the
hearing aid.
4. Step-by-step instructions
for using the hearing aid

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Fig. 1a
Decrease
volume
Increase
volume
Your hearing care professional can configure the push
button as either a volume control or a hearing program
selector. Consult your hearing care professional to
determine which option is active in your hearing aid.
Volume control option
To increase the volume, press the button on your right
hearing aid. To decrease the volume, press the button on
your left hearing aid (Fig. 1a).*
Left hearing aid Right hearing aid
* Option/Function not available for Q-10 and Q30 models

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Fig. 1b
Fig. 2
Hearing program selector option
In order to change a hearing program, press the button
displayed in (Fig. 1b).*
Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
* Option/Function not available for Q-10 model
4. Using your hearing aid

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Fig. 4
Fig. 3
Step 3. Inserting the battery
Take the hearing aid in your hand and open the battery
door. Insert the battery so that you see the + symbol on
the battery (Fig. 3).
Step 4. Turning on the hearing aid
The hearing aid is switched on by closing the battery
compartment (Fig. 4).

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IOpen and close the battery compartment gently
and carefully.
ICheck if you feel resistance when closing the
battery compartment. Check to make sure the
battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong way,
the hearing aid will not work and the battery
compartment can be damaged.
The hearing aid is now switched on. It can take up to
15 seconds before it starts.
(When you wear the hearing aid, you will hear an
acoustic signal).
4. Using your hearing aid