Datel Strata CIX User manual

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Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the
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Further, Toshiba America Information Systems, Inc., Digital
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components as engineering or manufacturing methods may
warrant.
CIX-UG-DKIPT-VD
Version D.2, September 2006
© Copyright 2006
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the
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CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's
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Toshiba America Information Systems, Inc.
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Toshiba America Information Systems, Inc.
Telecommunication Systems Division
End-User Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by
Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS
dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24)
months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or
posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will
be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user
of any additional warranty provisions in writing.
This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if
the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if
the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired
by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or
missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by
TAIS and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with
respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc-
tion by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its
authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the
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through one of its authorized dealers within the warranty period and no later than thirty (30) days after such
malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct,
special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circum-
stances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment
that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the
attention of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30)
days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an
authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS,
INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
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o TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modifi-
cation or extension is effective unless it is in writing and signed by the Vice President and General Manager,
Telecommunication Systems Division.
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WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product
portfolio. To provide this value to our customers at the most optimal prices, we offer both
Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX
product portfolio. Similar to other resellers of software, hardware and peripherals, these third-
party manufactured products carry warranties independent of our Toshiba limited warranty
provided with our Toshiba-branded products. Customers should note that third-party
manufacturer warranties vary from product to product and are covered by the warranties
provided through the original manufacturer and passed on intact to the purchaser by Toshiba.
Customers should consult their product documentation for third-party warranty information
specific to third-party products. More information may also be available in some cases from the
manufacturer’s public website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do
not specifically test or guarantee that the third-party products we offer work under every
configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not
endorse, warrant nor assume any liability in connection with such third party products or
services. If you have questions about compatibility, we recommend and encourage you to
contact the third-party software, hardware and peripheral product manufacturer directly.
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Strata CIX and CTX IPT/DKT Telephone 09/06 i
Contents
Introduction
Organization...................................................................................................................... vii
How to Use This Guide.......................................................................................................ix
Conventions ........................................................................................................................ix
Related Documents/Media...................................................................................................x
Chapter 1 — The Grand Tour
IPT2000-series Telephones..................................................................................................1
Fixed Buttons....................................................................................................................3
Flexible Buttons................................................................................................................3
Liquid Crystal Display......................................................................................................4
SoftIPT.................................................................................................................................5
SoftIPT Icons....................................................................................................................6
PDA ..................................................................................................................................6
DKT3000/3200-series Telephones ......................................................................................7
Fixed Buttons....................................................................................................................9
Flexible Buttons..............................................................................................................10
Liquid Crystal Display....................................................................................................10
Chapter 2 — The Basics
Important - Read First........................................................................................................11
What’s My Line? ............................................................................................................11
Which Outgoing/Incoming Call Features Do I Have? ...................................................12
Making a Call.....................................................................................................................13
Hot Dialing .....................................................................................................................13
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Contents
Chapter 3 – Advanced Operation
ii Strata CIX and CTX IPT/DKT Telephone 09/06
Spkr Button.....................................................................................................................13
Handset ...........................................................................................................................13
Dial Directory .................................................................................................................14
Answering a Call................................................................................................................15
Handset ...........................................................................................................................15
Speaker ...........................................................................................................................15
Handsfree Answerback...................................................................................................15
Switching Between Handset and Speakerphone.............................................................15
Message Waiting................................................................................................................16
Responding to a Lit Msg LED........................................................................................16
Turning On/Off MW LED on Another Extension..........................................................17
Microphone ........................................................................................................................17
Call Transfer ......................................................................................................................18
Conference Calls................................................................................................................20
Adding Voice Mail to a Conference...............................................................................21
Connecting Two Outside Lines ......................................................................................21
Conference Add/Split/Join/Drop ....................................................................................22
Hold....................................................................................................................................24
Exclusive Hold................................................................................................................24
Automatic Hold ..............................................................................................................24
Consultation Hold...........................................................................................................24
Volume Control .................................................................................................................25
LCD Contrast Adjustments................................................................................................25
Basic SoftIPT Functions ....................................................................................................26
Start the SoftIPT .............................................................................................................26
Making a Call .................................................................................................................26
Switching a Call to Your Headset ..................................................................................27
Creating a Directory .......................................................................................................27
Using the Directory to Call.............................................................................................27
Labeling Feature Buttons................................................................................................28
Chapter 3 — Advanced Operation
Using Your LCD................................................................................................................29
Soft Keys............................................................................................................................30
Soft Key Example...........................................................................................................31
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Contents
Chapter 3 – Advanced Operation
Strata CIX and CTX IPT/DKT Telephone 09/06 iii
Advisory Messages ............................................................................................................32
Account Code Calls ...........................................................................................................33
Verified/Non-Verified Account Codes...........................................................................33
Forced Account Codes....................................................................................................33
Voluntary Account Codes (Verified/Non-Verified).......................................................34
Alarm Notification Button .................................................................................................35
Automatic Busy Redial ......................................................................................................35
Automatic Callback ...........................................................................................................36
Background Music .............................................................................................................37
Call Forward ......................................................................................................................38
System.............................................................................................................................38
Station.............................................................................................................................38
Station Call Forward Categories.....................................................................................39
Call Forward Settings .....................................................................................................39
Station Call Forward Procedures....................................................................................40
Call Forward Examples ..................................................................................................41
Call History........................................................................................................................45
Call Park Orbits..................................................................................................................45
Call Pickup.........................................................................................................................47
Group Pickup..................................................................................................................47
Ringing, Page or Held Call Pickup.................................................................................47
Call Waiting .......................................................................................................................49
Direct Inward System Access (DISA) ...............................................................................50
Direct Station Selection Buttons (Hotline) ........................................................................50
Distinctive Ringing ............................................................................................................51
Do Not Disturb...................................................................................................................52
Setting DND for Another Extension...............................................................................53
Door Lock(s)......................................................................................................................53
Door Phone(s) ....................................................................................................................54
Echo Cancellation ..............................................................................................................55
Emergency Call..................................................................................................................55
Emergency Monitoring Station.......................................................................................55
Emergency Ringdown........................................................................................................56
Language Codes.................................................................................................................56
Microphone Cut-Off ..........................................................................................................56
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Contents
Chapter 4 – IPT2008-SDL LCD Features
iv Strata CIX and CTX IPT/DKT Telephone 09/06
Off-hook Call Announce....................................................................................................57
Override Calls ....................................................................................................................58
Busy Override.................................................................................................................58
Do Not Disturb Override ................................................................................................58
Executive Override .........................................................................................................59
Destination Restriction/Traveling Class Override..........................................................59
Class of Service Override ...............................................................................................60
Privacy Override.............................................................................................................60
Paging ................................................................................................................................60
Answering a Page ...........................................................................................................61
All Call Page...................................................................................................................61
Emergency Page .............................................................................................................61
Privacy ...............................................................................................................................62
Redial .................................................................................................................................62
Speed Dial..........................................................................................................................63
Making a Call Using Speed Dial .......................................................................................63
Accessing System SD and Personal SD Directories.......................................................64
Storing a System/Station Speed Dial Number ...................................................................64
Advanced Speed Dial Operation ....................................................................................65
Tone/Pulse Dialing.............................................................................................................66
Uniform Call Distribution..................................................................................................67
Login/Logout ..................................................................................................................68
Voice Mail - Direct Transfer..............................................................................................69
Voice Mail Soft Keys.........................................................................................................69
Call Recording ...................................................................................................................74
Other Voice Mail Features..............................................................................................75
Chapter 4 — IPT2008-SDL LCD Features
Buttons ...............................................................................................................................78
Fixed Buttons..................................................................................................................78
Navigation Buttons .........................................................................................................78
Idle Display........................................................................................................................79
Left and Right Tab Soft Keys.........................................................................................80
Directory and Speed Dial Listings.....................................................................................81
Direct Station Selection ..................................................................................................81
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Contents
Chapter 5 – DKT3014/3214-SDL LCD Features
Strata CIX and CTX IPT/DKT Telephone 09/06 v
System Speed Dial and Personal Speed Dial..................................................................82
Internal Directory and External Directory......................................................................82
Storing Personal Speed Dial Names...............................................................................83
Web Access........................................................................................................................85
Info ManagerTM................................................................................................................87
Stocks..............................................................................................................................88
Weather...........................................................................................................................89
News ...............................................................................................................................90
Calendar..........................................................................................................................91
Cycle...............................................................................................................................93
Configure ........................................................................................................................93
Chapter 5 — DKT3014/3214-SDL LCD Features
Directory and Speed Dial Listings...................................................................................100
Direct Station Selection ................................................................................................100
System Speed Dial and Personal Speed Dial................................................................101
Internal Directory and External Directory....................................................................101
Storing Personal Speed Dial Names.............................................................................102
Chapter 6 — FeatureFlex
Alarm Clock.....................................................................................................................106
Voice Mail Call Monitor..................................................................................................107
Voice Mail - Return Call..................................................................................................108
Screen Call .......................................................................................................................109
One Number Access ........................................................................................................110
Hot Desk ..........................................................................................................................110
FeatureFlex Interactions...................................................................................................111
Chapter 7 — User Programming
Programming Feature Buttons .........................................................................................113
User Programming Mode .............................................................................................114
Flexible Button Codes......................................................................................................114
Setting/Changing a Flexible Button’s Function ...........................................................115
One Touch Buttons ..........................................................................................................116
Changing a One Touch Button .....................................................................................116
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Contents
Chapter 8 – ADM/DSS Console
vi Strata CIX and CTX IPT/DKT Telephone 09/06
To Use a One Touch Button .........................................................................................117
Setting/Changing a Personal Speed Dial Code.............................................................117
Feature Codes...................................................................................................................118
LED Indicator Details ......................................................................................................122
Chapter 8 — ADM/DSS Console
ADM ................................................................................................................................124
Buttons and LEDs.........................................................................................................124
DSS Console ....................................................................................................................125
DSS Buttons..................................................................................................................125
Calling a Station ...........................................................................................................126
Transferring to an Idle Station......................................................................................126
Call Transfer with Camp-on .........................................................................................127
Call Answering (Outside Line).....................................................................................127
Speed Dial.....................................................................................................................127
Paging ...........................................................................................................................128
Call Forward Override (DSS Override)........................................................................128
Night Transfer Button...................................................................................................128
Appendix A — Centrex Application
Flexible Directory Numbering.........................................................................................129
Centrex Feature Buttons ..................................................................................................129
Ringing Repeat.................................................................................................................129
Delayed Ringing ..............................................................................................................130
Appendix B — Button Labels
Index ....................................................................................................................................135
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Strata CIX and CTX IPT/DKT Telephone 09/06 vii
Introduction
This user guide describes how to use the Toshiba Strata series telephone products with
Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems:
• Strata IP telephone (IPT2010-SD, IPT2020-SD and IPT2008-SDL)
• Strata DKT3000- and 2000-series digital telephones
• Strata Digital Add-on Module (DADM)
• Strata IP Add-on Module (IADM2020)
• Strata Direct Station Selection (DSS) console
• FeatureFlexTM
•SoftIPT
Organization
•Chapter 1 – The Grand Tour provides an overview of the IP and digital
telephones.
•Chapter 2 – The Basics covers the basic telephone and SoftIPT features that you
need to know.
•Chapter 3 – Advanced Operation includes an explanation of Soft Key
operations. Features are presented alphabetically and, when applicable, include
LCD information.
•Chapter 4 – IPT2008-SDL LCD Features describes how to use the
IPT2008-SDL
•Chapter 5 – DKT3014/3214-SDL LCD Features explains features and functions
of the DKT3014 telephone.
•Chapter 6 – FeatureFlex explains telephone user information for FeatureFlex
features.
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Introduction
Organization
viii Strata CIX and CTX IPT/DKT Telephone 09/06
•Chapter 7 – User Programming explains how to program Flexible Button
features, set One Touch buttons, change Personal Speed Dial numbers, as well as
other user programmable functions.
•Chapter 8 – ADM/DSS Console explains how to use these consoles with the
available with your Strata CIX system.
•Appendix A – Centrex Application describes the Centrex features which may be
available with your Strata CIX system.
•Appendix B – Button Labels lists the feature button designations of the 3000-
series digital telephone models.
•Appendix C – FeatureFlex Interactions shows how the FeatureFlex features
interact with other FeatureFlex and some CIX features.
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Introduction
How to Use This Guide
Strata CIX and CTX IPT/DKT Telephone 09/06 ix
How to Use This Guide
This guide provides in-depth instructions for the IPT1020-SD, IPT2000-series,
DKT3000- and DKT2000-series telephones and their features. Most telephone users
can use the “Strata CIX/CTX DKT/IPT Quick Reference Guide” instead of this guide.
Conventions
Conventions Description
Note
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply to
specific items.
Important! Calls attention to important instructions or information.
Extension
Number
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s)
from the top down. For example, station 10's extensions ring 10-1 first,
then 10-2, 10-3, and 10-4. A station is considered busy when all
extensions are being used.
Note The naming convention for DKT assignments within Toshiba is
Directory Numbers. For clarity and ease of understanding, the
terms Extension Number and Phantom Extension Number will be
used in this document in lieu of PDN and PhDN.
Arial Bold Represents telephone buttons.
+
shows a multiple PC keyboard or telephone button entry. Entries without
spaces between them show a simultaneous entry.
Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example: #+ 5.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
See Figure 10
Grey words within the printed text denote cross-references. In the
electronic version of this document (Library CD-ROM or FYI Internet
download), cross-references appear in blue hypertext.
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Introduction
Related Documents/Media
xStrata CIX and CTX IPT/DKT Telephone 09/06
Related Documents/Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document’s title page.
Refer to the following for more information:
• Strata DKT3001/2001 Digital Single Line Telephone User Guide
• Strata DKT/IPT Telephone Quick Reference Guide
• Strata CIX My Phone Manager User Guide
• Strata CIX Application Software and CIX Documentation Library CD-ROM
• Strata CIX eManager Application Software and Documentation Library CD-ROM
• Strata CIX SoftIPT Application and Documentation Library CD-ROM
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Strata CIX and CTX IPT/DKT Telephone 09/06 1
The Grand Tour 1
This chapter familiarizes you with the Digital Key Telephones (DKT) and Internet
Protocol Telephones (IPTs) for the Strata CIX. This includes the IPT2000-series, and
DKT3000/DKT3200-series telephones for the Strata CIX (model numbers appear on
the bottom of your telephone).
Important! The IP telephones do not work with the Strata CTX28. The
DKT3007/DKT3207-SD is specifically designed to work only with the
CTX28.
IPT2000-series Telephones
The IPT2000-series models include:
• IPT2010-SD 10-button with two-line by 24-character LCD with speakerphone.
• IPT2020-SD 20-button with two-line by 24-character LCD with speakerphone.
Note The IP Telephony product family also includes a matching Add-on module
IADM2020. This Add-on module functions like the DADM. For user
instructions, refer to “ADM” on page 124.
The 2000-series IP telephones offer all the same features as the 3000/3200-series
digital telephones, except the IPT2010-SD does not support Speaker Off-hook Call
Announce (OCA). All the Toshiba IPT2000-series telephones have speakerphones
that enable you to place and receive calls without lifting the handset.
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The Grand Tour
IPT2000-series Telephones
2Strata CIX and CTX IPT/DKT Telephone 09/06
Toshiba LCD telephones provide easy access to frequently-used features. Prompts
guide you through specific tasks. They also provide Outside Line Identification, User
Name/Number, Call Duration, Date/Time of Day displays, and the ability to display
names and telephone numbers of outside, incoming callers.
IPT2020-SD Telephone
For Sales and Service call 508-580-2500
Tel: [phone]
Datel Communications
Fax: [phone]

The Grand Tour
IPT2000-series Telephones
Strata CIX and CTX IPT/DKT Telephone 09/06 3
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 – The Basics.
Note The IPT Fixed Buttons work the same way as the DKT telephones, however on
the IPTs, fixed buttons have been replaced with button icons.
Flexible Buttons
Your IPT can have 10 or 20 flexible buttons (shown in the illustration on the previous
page) and the DKTs can have either 10, 14, or 20 flexible buttons that can be
programmed to do many button functions, including:
•Line is used to access an outside line.
•Primary Extension is your extension button.
•Pooled Line Group enables you to access available outside lines from a group of
lines appearing under one button.
•Feature Access Buttons enables you to store features onto a single button.
•One Touch Buttons are used for storing Speed Dial numbers or feature access
code sequences onto a single button.
•Voice Mail Call Monitor lets you listen to a caller while the caller records a
message in your voice mailbox.
Note See Table 16 on page 131 for a complete list of Feature Access Buttons and
One Touch Buttons.
7508
LEDs Hold (red button)
Cnf/Trn - Conference/Transfer
(3 people - 2 people)
Redial (U-turn button)
Volume Control
Speed Dial
(lightning buttons)
Voice Mail
Mircrophone
Speaker
(envelope)
For Sales and Service call 508-580-2500
Tel: [phone]
Datel Communications
Fax: [phone]

The Grand Tour
IPT2000-series Telephones
4Strata CIX and CTX IPT/DKT Telephone 09/06
Liquid Crystal Display
Your Liquid Crystal Display (LCD) (shown below) shows:
• Desk Clock and Calendar in idle mode
• Call Duration during an outside call
• Operational, Advisory, and Notification messages
Note The IPT and DKT soft keys perform the same functions. This manual uses the
IPT soft keys (SK) to refer to the soft keys on all telephones. For example, if an
instruction references SK1, this means use the first soft key (from left to right)
on the IPT. SK2, SK3 and SK4 equate to the second, third and fourth soft keys
on the IPT or Page, Scroll and Feature on the DKT.
LCD Control Buttons/Soft Keys
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
SK1, SK2, SK3 and SK4 represent the LCD soft keys in this manual.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See “Using Your LCD” on page 29 for more
information.
•SK1 is generally used as a Soft Key.
• Pressing SK2 switches you from the Call Forward (CF) display to the User Name
display.
• Pressing SK3 advances you through information.
•SK4 will be used in the future.
7499
AUG 08 MON 03:56
CF-ALL 202-203+
Mode Page Scroll Feature
DKT & IPT1020-SD Telephone LCD
IPT2010/2020-SD Telephone LCD
LCD Control
Buttons/Soft Keys
For Sales and Service call 508-580-2500
Tel: [phone]
Datel Communications
Fax: [phone]