
6
WARRANTY
RETURN POLICY
ASKING FOR ASSISTANCE
All Dawn® products carry limited lifeme warranty unless otherwise noted. Dawn® products have been manufactured and tested to the highest
quality standards by Dawn Kitchen & Bath Products, Inc. (“Dawn®”). Dawn® warranes are limited to Dawn® products purchased and installed in
the United States.
Limited Lifetime Warranty
Dawn® warranes all of its products to be free from manufacturing defects in material and workmanship during normal residenal use for as
long as the original purchaser owns his or her home. This warranty only extends to the original consumer and this warranty is non-transferable. If
any defect is found in normal residenal use, Dawn® will, at its own elecon, repair, provide a replacement part of product, or make appropriate
adjustment at no charge (excluding labor charges and other incidental or consequenal costs). Damage to a product caused by accident, misuse, or
abuse is NOT covered by this warranty. Improper care and cleaning will void the warranty. If Dawn® is unable to provide a replacement and repair
cannot be made, Dawn® may elect to refund the purchase price to the original consumer purchaser in exchange for the return of the product.
(IMPORTANT: The original consumer/purchaser should be responsible for inspecng products upon receipt. Any defecve product should be
reported immediately and should NOT be installed.)
One-Year Limited Warranty
Dawn® sinks, vanies, as well as kitchen and bath accessories are warranted to be free of defects in material and workmanship for one year from
date of purchase. Dawn® will, at its own elecon, repair, replace or make appropriate adjustment where Dawn® inspecon discloses any such
defects occurring in normal usage within one (1) year aer purchase. Dawn® is not responsible for removal or installaon costs. This warranty
voids if the product has been moved from its original installaon locaon. Defecve parts or products will be replaced on availability basis. Dawn®
warranty does not apply to any local building codes. It is the customer’s responsibility to comply with all local plumbing codes before installaon.
Dawn® vanies are made from natural raw materials. Grain and color dierences among wood, plant species, stone, and minerals occur naturally
and are not considered a defect. All wood darkens with age, which is considered a natural feature and not a defect. If a replacement part is needed,
exact color or grain match cannot be guaranteed. Exposure to direct sunlight may cause color variaon and/or surface damage and will not be
covered under warranty. Tempered glass may have a green nt which is a result of the tempering process and is not considered a defect. Color
variaon in stone is also a natural occurrence, and therefore new or replacement pieces may not match store display samples.
DAWN® WARRANTIES DO NOT COVER, AND DAWN® DISCLAIMS ANY LIABILITY FOR:
• Condions or damage NOT resulng from defects in material or workmanship.
• Condions or damage resulng from:
—Normal wear and tear, improper installaon or maintenance, misuse, abuse, negligence, accident, moving (pping) or alteraon,
scratches or handling damages.
—Use of abrasive cleaning products or the use of the product in any manner contrary to the product instrucons.
—Condions in the home such as excessive water pressure, water quality or corrosion.
• Labor, shipping or other costs for removal, installaon, replacement or return of product for warranty service.
• Parts, accessories, connected materials or related products that are not manufactured by Dawn®.
• Imperfecons such as checks (small surface splits), pitch pockets (small dark holes), grain or darker mineral streaks are natural and are not
considered defects.
• An invoice number will be required for proof of purchase
Dawn® reserves the right to inspect any Dawn® product reported to be defecve prior to any repair or replacement. Repair and replacement costs
EXCLUDE shipping, labor, and consequenal expenses. To obtain warranty service contact Dawn® either through your Dealer, Plumbing Contractor,
Home Center or E-retailer, or by contacng Dawn® at the contact informaon listed at the very top. Proof of purchase (original sales receipt) and
descripon of problem must be provided with all warranty claims.
You may only return new, uninstalled, or unused items sold and fullled by Dawn Kitchen & Bath Products, Inc. for a full refund within 30 days of
delivery. Items must be returned in its original package. Returns of used items or returns aer 30 days of delivery may be accepted with a 15%
restocking fee. Dawn will pay for return shipping costs only if the return is a result of our fault. If you receive a faulty product and need to exchange
it for the same product, please contact our customer service via phone, fax, or e-mail to request a replacement. If you would like to exchange a
product for a dierent one, please rst return the original product to our locaon at 27688 Industrial Blvd., Hayward, CA 94545 and then place a
new order.
PARTIAL REFUNDS MAY BE GIVEN TO:
• Most of the items that are returned aer 30 days of delivery
• Any item not returned in the condion it was delivered
• Any item that has obvious signs of use
• A 15% restocking fee will apply to all used items or items returned aer 30 days of delivery.
Dawn Customer Service Department
27688 Industrial Blvd., Hayward, CA 94545
Toll-Free: 877-DAWN-USA (877-329-6872)
E-mail:
[email protected] W
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.dawnusa.net
© 2017 Dawn Kitchen & Bath Products, Inc