
TROUBLESHOOTING
COMMONLY ASKED QUESTIONS
6
Q: ARE SPA BATHS SAFE?
Q: HOW MUCH WATER WILL MY BATH / SPA BATH USE?
Q: WHAT ARE THE ELECTRICAL REQUIREMENTS FOR RUNNING A SPA BATH?
Q: WHAT BATH/SPA PRODUTCS CAN I ENJOY IN MY SPA BATH?
A: Decina spa baths comply to stringent Australian safety requirements and have multiple, automatic, built-in safety
features that cut-off power for any jet blockages or if no water is present.
A: Decina products are economical to run and use minimal water. You must fill your spa bath at least 50mm above the
highest spa bath jets to ensure there is enough water for the spa pump to operate.
A: Decina spa baths run on a 10 amp standard power supply and are whisper quiet generating only 65 decibels while in use.
A: You can use water soluble bath products designed for spa baths or a small amount of high quality bubble bath. Avoid
using bath oils or oily products (hair conditioners, soaps and emollient skin treatments), as they can cause a build-up in the
pipes, that dirt and grime sticks to, making cleaning difficult.
PROBLEM POTENTIAL CAUSE POTENTIAL REMEDY
WATER LEAKING FROM AROUND THE
JET BODY
- A misalignment between the jet body, locking nut and the bath wall
- A broken seal on the silicone due to movement of the pipe
- Refer to the SPA PUMP INSTALLATION
section (refer to page 3) or contact Decina
WATER LEAKING FROM THE WATER
PIPES LEADING INTO THE JET BODIES
AND OTHER CONNECTIONS
- Not enough glue applied to the water pipe and inside the jet body
- Pipe not inserted correctly
- Broken glue seal due to movement of pipe i.e. mishandling
- Refer to the SPA PUMP INSTALLATION
section (refer to page 3) or contact Decina
WATER LEAKING FROM THE SPA JET
BODY
-A faulty jet body through manufacturing or mishandling - Refer to the SPA PUMP INSTALLATION
section (refer to page 3) or contact Decina
JET FACE IS ‘POPPING OUT’ FROM THE
ACRYLIC SHELL OF THE BATH/SPA BATH
- Faulty jet face/body locking mechanism - Refer to the SPA PUMP INSTALLATION
section (refer to page 3) or contact Decina
WATER IS LEAKING FROM THE
WATER PIPE
- Water pipe overheated or stretched
- Water pipe is cracked
- Refer to the SPA PUMP INSTALLATION
section (refer to page 3) or contact Decina
WATER IS LEAKING NEAR THE SPA
BATH PUMP
- Misaligned barrel unions or O-rings (supplied) not fitted - Plumber/installer should be able to fix
PUMP STARTS BUT NO WATER IS
PUMPING FROM THE JETS
- Insufficient water in bath
- Pump installed incorrectly i.e. too high
- Unattached air line
- A split in the air line
- Water to be completely covering the jets
(refer to page 4)
- Lower pump
- Installer can attempt to hook air-line with
a wire coat hanger and reattach to spigot
under power button
- Test by blowing into air line to see if that
starts the pump, if so lower pump
PUMP WON’T TURN ON (MANUAL) - Pump power connection is not switched on
- Air tube not connected to the pump correctly
- Check the power connection is switched
to the ON position
- Check air line is attached correctly at
both ends & is not damaged or blocked
(refer to page 4) if there is no improvement
contact Decina
TOUCHPAD NOT WORKING OR WORKING
INTERMITTENTLY
- Check the touch pad is correctly connected & the cable is not
damaged
- Check the power connection & the pump
is plugged in correctly
- Replace the cable (RJ45 cable) or touch
pad, contact Decina
THE PUMP IS NOT TURNING OFF
(ELECTRONIC)
- Faulty touch-pad or cable - Replace the cable (RJ45 cable) or touch
pad, contact Decina
SPA BATH OWNER GUIDE.indd 8 14/3/19 12:11 pm