Defy DHD414 GEMINI 820 TC BEVEL User manual

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DHD514
GEMINI HOB 820 TC BV
Cooking
Instruction manual
Part number: 071975

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Dear Customer,
Your new Defy hob was manufactured in a state of the art facility and has passed strict
quality control procedures. Please read this manual carefully before using your hob for the
first time and then store it within easy reach for future reference.
This manual will provide you with information on how to operate and care for your hob to gain
the maximum benefit from it.
We trust you will enjoy years of trouble free use.
EXPLANATION OF SYMBOLS
Important information
Warning—Hazardous situations
Warning—Electric shock
Caution; Warning for fire hazard
Caution; Warning for hot surfaces
Contents
1. Technical specifications 3
2. Important Safety Instructions 4
General safety 4
Electrical safety 4
Product safety 5
Intended use 6
Safety for children 6
Package information 7
Future transportation 7
3. Installation 8
Before installation 8
Installation and connection 8
Electrical connection 9
4. Preparation 10
Tips for energy saving 10
Initial use 10
First cleaning of the appliance 10
5. Controls 11
Switching the cooktop on and off 11
Changing the power level of a
Cooking zone 11
How to activate the triple zone 11
How to use the timer 11
How to lock your hob 12
Stop & Go function 12
Built in safety 12
6. Troubleshooting 12
Error codes 12
Troubleshooting 13
7. Maintenance and care 14
Recommendations 14
8. Branches 15
9. Warranty 16

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The manufacturer strives for continuous improvement. For this reason, the text and
illustrations in this manual are subject to change without notice.
Figures in this manual are schematic and may not exactly match your product.
Values stated on the product labels or in the documentation accompanying it are
obtained in laboratory conditions in accordance with relevant standards. Depending
on operational and environmental conditions of the product, these values may vary.
Model DHD414 GEMINI 820 TC BEVEL
Volts 220V –240V 50/60Hz~
Amperes 38.5 A
Plate power rating (ø, mm/ W)
Middle cooking zone 270 mm 3 Stage Vitroceramic Plate 2700 W
Front cooking zone left 140 mm Vitroceramic Plate 1200 W
Front cooking zone right 175 mm Vitroceramic Plate 1800 W
Rear cooking zone right 140 mm Vitroceramic Plate 1200 W
Rear cooking zone left 175 mm Vitroceramic Plate 1800 W
Total power ( W) 8700 W
Type of switch Electronic sensors
Width
Depth
900 mm
510 mm
Cable type H07RN-F 3G6
Cable length 2 M
Technical Specifications
1

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2 Important safety instructions
This section contains safety
instructions that will help you
avoid risk of injury and damage.
All warranties will become void if
you do not follow these
instructions.
General safety
• This appliance is not intended
for use by persons (including
children) with reduced
physical, sensory or mental
capabilities, or lack of
experience and knowledge,
unless they have been given
supervision or instruction
concerning the use of the
appliance by a person
responsible for their safety.
• Young children should be
supervised to ensure that they
do not play with the appliance.
• Installation and repair
procedures must always be
performed by Authorized
Service Agents. The
manufacturer shall not be held
responsible for damages
arising from procedures
carried out by unauthorized
persons which may also void
the warranty. Before
installation, read the
instructions carefully.
• Do not operate the product if it
is defective or has any visible
damage.
• Ensure that the product
function knobs are switched off
after every use.
Electrical safety
• If the product has a failure, it
should not be operated unless
it is repaired by the Authorized
Service Agent. There is the risk
of electric shock!
• Only connect the product to a
grounded outlet/line with the
voltage and protection as
specified in the “Technical
specifications”. Have the
grounding installation made by
a qualified electrician while
using the product with or
without a transformer. Defy
shall not be liable for any
problems arising due to the
product not being earthed in
accordance with local
regulations.
• Never wash the product by
spreading or pouring water
onto it! There is the risk of
electric shock!
• The product must be
disconnected from the mains
supply during installation,
maintenance, cleaning and
repairing procedures.
• If the electrical supply is
restricted, means of all-pole
disconnection must be
accessible and incorporated in
the fixed wiring in accordance
with the regulations.

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• Never use the product when
your judgment or coordination
is impaired by the use of
alcohol and/or drugs.
• Be careful when using
alcoholic drinks in your dishes.
Alcohol evaporates at high
temperatures and may cause
fire since it can ignite when it
comes into contact with hot
surfaces.
• Do not place any flammable
materials close to the product
as the sides may become hot
during use.
• Keep all ventilation slots clear
of obstructions.
• Do not use steam cleaners to
clean the appliance as this
may cause an electric shock.
• Do not use or store flammable
products (alcohol, petrol,
benzene etc.) near the
appliance as these pose a fire
risk.
• Danger of fire: Do not store
items on the cooking surfaces.
• Unattended cooking on a hob
with fat or oil can be
dangerous and may result in
fire. NEVER try to extinguish a
fire with water, but switch off
the appliance and then cover
flame e.g. with a lid or a fire
blanket.
• WARNING: If the surface is
cracked, switch off the
appliance to avoid the
possibility of an electric shock.
• If the power connection cable
for the product is damaged, it
must be replaced by the
manufacturer, its service agent
or similarly qualified persons in
order to avoid a hazard.
• The appliance must be
installed so that it can be
completely disconnected from
the network. The separation
must be provided either by a
mains plug, or a switch built
into the fixed electrical
installation, according to
construction regulations.
• Any work on electrical
equipment and systems should
only be carried out by
authorized and qualified
persons.
• In case of any damage, switch
off the product and disconnect
it from the mains. To do this,
turn off the fuse at home.
• Make sure that fuse rating is
compatible with the product.
Product safety
• The appliance and its
accessible parts become hot
during use. Care should be
taken to avoid touching
heating elements. Children
less than 8 years of age shall
be kept away unless
continuously supervised.

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Intended use
• This product is designed for
domestic use. Commercial
use will void the guarantee.
• This appliance is for cooking
purposes only. It must not be
used for other purposes, for
example room heating.
• The manufacturer shall not be
liable for any damage caused
by improper use or handling
errors.
Safety for children
• Accessible parts may become
hot during use. Young children
should be kept away.
• The packaging materials will
be dangerous for children.
Keep the packaging materials
away from children. Please
dispose of all parts of the
packaging according to
environmental standards.
• Electrical and/or gas products
are dangerous to children.
Keep children away from the
product when it is operating
and do not allow them to play
with the product.
• Do not place any items above
the appliance that children
may reach for.
• Do not spray aerosols in the
vicinity of this appliance while
it is in operation.
• Do not modify this appliance
• Where this appliance is
installed in a marine craft or in
caravans, it shall not be used
as a space heater.
• Do not use the appliance for
heating closed tins and glass
jars. The pressure that would
build up in the tin/jar may
cause it to burst.
• Always keep children and
infirm persons away from the
appliance when it is in use.
• Use a deep pan, large enough
to cover the appropriate
cooking zones.
• Always dry food thoroughly
before placing it in hot oil or
fat. Frozen food in particular
will spit and splatter if added
too quickly.
• Never fill the pan more than
one third full of fat or oil.
• Never heat fat or fry with a lid
on the pan.
• Do not fry too much food at
once. This lowers the
temperature of the oil or fat
and results in fatty foods.
• Do not leave hot fat or oil
unattended. If overheating
occurs, these could catch fire.
• Do not modify this appliance
• This appliance is not intended
to be operated by means of
external timer or separate
remote control system

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DANGER Broken
glass!
Do not let any objects
fall onto the hob. Even
small objects may
damage the hob. Do not
use glass ceramic hobs
with cracks. Water may
enter into the cracks and
cause a short circuit. If
the surface is damaged
in any way (e. g. visible
cracks), switch off the
device immediately to
reduce the risk of an
electric shock.
Only use clean pots with
an even flat base to
prevent cracking on
glass due to hot spots.
Danger of fire: Do not
store items on the
cooking surface.
CAUTION: The cooking
process has to be
supervised. A short term
cooking process has to
be supervised
continuously.
WARNING: Unattended
cooking on a hob with fat
or oil can be dangerous
and may result in a fire.
Package information
• Packaging materials of the
hob are manufactured from
recyclable materials in
accordance with
Environmental Regulations.
• Do not dispose of the
packaging materials together
with domestic or other wastes.
Take them to collection points
designated by the local
authorities.
Future Transportation
• Keep the product's original
carton and transport the
product in it. Follow the
instructions on the carton. If
you do not have the original
carton, pack the product in
bubble wrap or thick
cardboard and tape it
securely.

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Installation
3
The hob must be installed by a qualified
electrician in accordance with national
regulations. Installation is the buyer’s
responsibility. The manufacturer accepts no
liability for this service. Any action that the
manufacturer has to take as a result of an
erroneous installation will not be covered by
the warranty.
DANGER Prior to installation,
visually check if the product has
any defects on it. If so, do not
have it installed. Damaged
products cause risks for your
safety.
DANGER The product must be
installed in accordance with all
local electrical regulations.
Preparation of location and
electrical and gas installation for
the appliance is the customer’s
responsibility. Risk of broken glass!
Do not put the ceramic hob down
on a corner or edge.
Before installation
The hob is designed for installation in a
commercial worktop. A safety distance must
be left between the appliance and the
kitchen walls and furniture. See figure
overleaf (values in mm).
• It can also be used in a free standing
position. Allow a minimum distance of 750
mm above the hob surface.
• (*) If a cooker hood is to be installed
above the cooker, refer to cooker hood
manufacturer' instructions regarding
installation height (min 650 mm)
• Remove packaging materials and
transport locks.
• Surfaces, synthetic laminates and
adhesives used must be heat resistant
(100 °C minimum).
• The worktop must be aligned and fixed
horizontally.
• Cut aperture for the hob in worktop as per
installation dimensions.
Cupboard design
Cooking appliances generate considerable
heat. The layout and materials of the
mounting cabinet should take account of
these characteristics.
Surfaces and surrounding edges
immediately adjacent to the hob should be
able to withstand temperatures of up to 100°
C without delaminating or discolouring.
Connection to the power supply must be
carried out by a qualified electrician, who will
ensure that the hob is correctly connected
and safely earthed. The rated current is
printed on the serial number label attached
to the base cover.
The hob must be connected to the mains
through a double pole isolating switch which
has a minimum clearance between the
contacts of 3 mm. in both poles. A means for
disconnection must be provided in the fixed
wiring.
This appliance must be earthed
and the manufacturer and the
seller do not accept
responsibility for any damage due
to incorrect installation or electrical
connection.
DANGER Risk of electric shock,
short circuit or fire by damage
of the mains lead!
The mains lead must not be
clamped, bent or trapped or come
into contact with hot parts of the
hob. If the mains lead is damaged,
it must be replaced by a qualified
electrician.
Installation and connection
The appliance must be installed in
accordance with local electrical regulations.

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The connection must comply with national
regulations. The mains supply data must
correspond to the data specified on the type
label of the appliance.
Risk of broken glass!
Do not put the ceramic hob down
on a corner or edge.
DANGER Risk of electric shock!
Before working on the electrical
installation, disconnect the
appliance from the mains supply.
DANGER Risk of electric shock,
short circuit or fire by
unprofessional installation!
The appliance may be connected
to the mains supply only by an
authorized qualified person and
the hob is only guaranteed after
correct installation.
Electrical connection
Connect the appliance to a grounded outlet/
line protected by a fuse of suitable capacity
as stated in the "Technical specifications"
table. Have the grounding installation made
by a qualified electrician. The manufacturer
and the seller do not accept responsibility
for any damage due to incorrect installation
or electrical connection.
Safety installation
• A removable horizontal board must be
fitted below the hob and 75mm away from
the worktop bottom face.
• Space between this board and the
appliance must be empty and no objects
may be stored or kept there.
• This board will effectively shield the user
from the base of the hob which gets hot
during use. The board needs to be
removable for service purposes as the
hob, once installed, can only be loosened
from below.
• If the appliance is installed with a side
adjacent to a vertical kitchen cabinet, the
distance between the edge of the
appliance and that of the cabinet side
must be a least 150mm. The distance
between the back wall and the rear edge
of the hob must be at least 55mm.
803
470
Earth leakage
This hob should not be connected through
an earth leakage system.
Refer to S.A.N.S. 10142
Connection to the power supply must be
carried out by a qualified electrician, who will
ensure that the hob is correctly connected
and safely earthed. The rated current is
printed on the serial number label attached
to the base cover.
The hob must be connected to the mains
through a double pole isolating switch which
has a minimum clearance between the
contacts of 3 mm in both poles.
A means for disconnection must be provided
in the fixed wiring.

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Preparation
4
• Only use clean pots with an even flat base
to prevent cracking on glass due to hot
spots.
The surface may get damaged
by some detergents or cleaning
materials. Do not use
aggressive detergents, cleaning
powder/cream or any sharp
objects.
Since the following are not factory faults,
they are the owner’s responsibility.
• Damage to exterior finish.
• Breakage of glass and other components.
• Damage through improper use or
installation of the appliance.
• Damage caused by moving the appliance.
Tips for energy saving
The following information will help you to use
your hob in an ecological way, and to save
energy:
• Defrost frozen dishes before cooking
them.
• Select the burner which is suitable for the
bottom size of the pot to be used. Always
select the correct pot size for your dishes.
Larger pots require more energy.
• Pots with a thick base will provide a better
heat conduction. You can obtain energy
savings up to 1/3.
• Pots must be compatible with the cooking
zones. Bottom of the pots must not be
smaller than the hotplate. Use pots with a
base diameter slightly larger than that of
the thermal area. This will ensure even
heat distribution and prevent spillage from
dripping onto and staining the hot zone.
• Keep the cooking zones and bottom of the
pots clean. Dirt will decrease the heat
conduction between the cooking zone and
bottom of the pot.
• Use only pots with a solid level base. An
uneven base will prolong cooking time and
waste energy.
• Always cover the pot with a lid. This will
conserve energy and minimize spillage.
• Save energy by switching the plate off 5 to
10 minutes before the end of a lengthy
cooking period. The hob will retain
sufficient residual heat to complete the
cooking process.
• A pot with rough edges could scratch the
appliance surface if it were dragged
across the surface of the appliance.
• Any spillage of sugar solution such as jam,
must be removed immediately. If allowed
to cool on the surface it could pit and
damage the surface.
• Do not cover the appliance surface with
aluminium foil and do not use poor quality
aluminium pots. These will leave unsightly
deposits which in time, could adhere to the
surface of the hob.
Initial use
First cleaning of the appliance
1. Remove all packaging materials.
2. Wipe the surfaces of the appliance with a
damp cloth or sponge and dry with a
cloth.

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Controls
5
Switching the cooktop on and off
To switch the cooktop on , hold down the
power button for one second. All cooking
zones will be switched on displaying a ‘0’
power level.
To switch off the cooktop, press the power
button, all cooking zones will be switched
off.
If a cooking zone is on power level ‘0’ and
the surface is still hot, 0 will flash on the
display. After 7 seconds a ‘H’ will appear
on the display.
Do not touch the Cooking zone if ‘H’ is
displayed,
Changing the power level of a cooking
zone
Select the cooking zone that you would
like to change the power level of. The
display of the selected cooking zone will
become brighter.
Slide your finger towards the right to
increase the power level.
How to activate the triple zone
Select the cooking zone and increase the
power level. The cooking zone must be
above ‘0’
How to use the timer
Select the cooking zone that you would like
to set a timer for.
Press the “+” and “-“ button to adjust the
duration of the timer. If a time is not selected
after 5 seconds of selecting the cooking
zone, the timer is switched off.
The max time that can be set is 99 minutes.
When the timer is done the cooking zone will
switch off.
3. How to activate the Triple Zone
If you want to activate the second ring of the
triple zone, press as shown below. You
will hear a short beep
If you want to activate the third ring of the
triple zone, press again as shown below.
You will hear a short beep.
If you wish to deactivate the triple zone,
press again.

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Built in Safety
Automatic Safety Off
Your hob will automatically switch off it the
power level is not changed after a set
amount of time.
Power Level Max Time on [Hours]
1 10
2 5
3 5
4 4
5 3
6 2
7 2
8 2
9 1
P 10 minutes
The last minute of the timer will be displayed
in seconds.
The timer can be adjusted after it has been
set
How to lock your hob
Touch the key button for 1 second to lock
your hob. Repeat this process to unlock your
hob.
Stop & Go Function
The Stop & Go Function allows you to pause
your cooking if you are not at your hob. This
can also be used if you need to clean the
hob surface whilst cooking.
Press the button and your cooking
process will be paused.
When your hob is paused, all cooking zones
are switched to “0”. The timer is paused and
the hob is locked.
Press the button again to resume
cooking.
If the hob is stopped for more than 10
minutes the hob will switch off.
Heater display Fault in UI (User interface) Solution
Fc Touch control UI zone is too hot
and has switched off all the
heaters.
Wait until temperature goes down. The hob will
automatically recover when the temperature reaches a
normal value.
Ft Touch control UI temperature
sensor may be damaged.
Wait until temperature goes down. If the message
persists then contact the customer care line.
FE Touch control UI temperature
sensor may be damaged.
Wait until temperature goes down. If the message
persists then contact the customer care line.
FC Cap keys system fault This error is a software auto check. It disappears when
auto check returns to the secure value. If the error
persists, call the customer care line.
F1 or F2 One or more keys continuous
detection fault
Remove cloths or any other obstruction from above the
touch control area. If the touch control area is wet then
dry it. If the error persists, call the customer care line.
Display F & Numbers
If F numbers appear on the display then the unit has detected a fault. The following table gives
a list of actions that can be taken to correct the problem.
Troubleshooting
Appliance errors - Error codes

Page 13
Troubleshooting
Before you call a Service Centre:
• Check that your product is correctly installed.
• You fully understand how to use all your hob’s features.
Please go through the Troubleshooting table below.
Problem Reason Solution
The hob will not turn on There is no power to the hob Make sure that the hob is connected to the
power supply.
Make sure that there is power to the wall
switch. If the problem persists call the
Customer Care Line.
The cooking zones are
turning off themselves
The hob is switching off to prevent
over heating
Refer to the table for the maximum time a
cooking zone may be on for.
If the problem persists call the Customer
Care Line.
The touch controls are not
working
Child Lock is activated Follow the steps to deactivate the child
lock. If the problem persists call the
Customer Care Line.
The touch controls are not
working
The hob controls may be covered with
a liquid
Wipe the touch control area and ensure
that the ball of your finger is used when
pressing on the buttons.
If the problem persists call the Customer
Care Line.
The hob is beeping 1. The timer is over – two long beeps
every 5 seconds for one minute
2. There is an object or liquid on the
controls - 2 short beeps and one long
beep every 30 seconds
1. Press any button to turn off alarm
2. Remove the object or wipe the touch
control area.
If the problem persists call the Customer
Care Line.
The hob will not switch off Technical Fault Contact the Customer Care Line
The controls display is not
clearly visible
Technical Fault Contact the Customer Care Line
The Extended zones will not
activate
The triple zone is not switched on. Make sure for the smallest zone of the
triple zone. After selecting the correct
power level activate the extended zone.
The display for the timer is
not changing
The timer was not selected in time and
has been cancelled.
Select the cooking zone that you would
like to set a timer for. Click on the ‘+’
button for the timer. This button must be
pressed within 5 seconds of selecting the
cooking zone.
The display for the timer is
not changing
A cooking zone is not selected in timer Before selecting the duration of the timer,
the cooking zone must be selected.
If after checking all of these points you still require assistance, contact your nearest service
centre. Remember that you may be charged for a service call even during the warranty period
if the fault is not a factory fault.
The following are not factory faults and so the owner is fully responsible for:
1. Damage to the exterior surface.
2. Breakage of the glass and/or other components.
3. Damage caused by moving the appliance.
4. Damage through improper use or installation of the appliance.

Page 14
WARNING: In the unlikely event of the
Vitroceramic sustaining accidental damage
or cracks, switch off the appliance at the
mains to avoid electric shock and have the
panel replaced before further use.
Caring for the Vitroceramic hob
• Vitroceramic is a tough, durable material,
which provides a beautiful, functional and
long lasting cooking surface. To keep it
looking good, it needs to be treated with
care and cleaned regularly.
• Wipe spillage off as soon as possible with
a damp cloth, preferably while the hob is
still warm.
• Clean the hob with a nylon pad and a
suitable smooth top cleaning solution,
which is available from all Defy Service
Centres. Remove calcium stains (yellow
stains) by applying a small amount of lime
remover such as vinegar or lemon juice.
Other suitable commercially available
products can also be used.
• If necessary stubborn spills may be
removed using an approved blade
scraper.
• Do not use metal scourers or coarse
abrasive powders as these could scratch
the Vitroceramic.
• Regular cleaning after use will prevent dirt
build up and ensure that the hob remains
bright and attractive.
• Wipe the hob surround with a damp hot
soapy cloth and dry.
• DO NOT USE A STEAM CLEANER.
Maintenance and care
Recommendations
• Use only pots with a solid level base. An
uneven base will prolong cooking time
and waste energy.
• Use pots with a base diameter slightly
larger than that of the thermal area. This
will ensure even heat distribution and
prevent spillage from dripping onto and
staining the hot zone.
• Only use clean pots with an even flat base
to prevent cracking on glass due to hot
spots.
• Always cover the pot with a lid. This will
conserve energy and minimize spillage.
• Save energy by switching the plate off 5
to 10 minutes before the end of a lengthy
cooking period. The Vitroceramic hob will
retain sufficient residual heat to complete
the cooking process.
• A pot with rough edges could scratch the
Vitroceramic if it were dragged across the
surface of the hob.
• Any spillage of sugar solution such as
jam, must be removed immediately. If
allowed to cool on the Vitroceramic it
could pit and damage the surface.
• Do not cover the Vitroceramic with
aluminium foil and do not use poor quality
aluminium pots. These will leave unsightly
deposits which in time, could adhere to
the Vitroceramic.
6

Page 15
Branches
If you have followed the instructions and still have a problem, contact the customer care line
on 086 100 3339. They will be able to advise you on any aspect of the appliance.
7
South African Branches:
BLOEMFONTEIN
Unit Number 5
Monument Business Park
50 Monument Road
Oranjesig
Bloemfontein
[email protected]
CAPE TOWN
5A Marconi Rd. Montague Gardens, 7441
[email protected]
DURBAN
135 Teakwood Road, Jacobs,
Durban, 4052
[email protected]
EAST LONDON
Robbie de Lange Road, Wilsonia,
East London, 5201
[email protected]
GAUTENG, MIDRAND
127 15th Road, Cnr Pharmaceutical &15th Rd,
Midrand, Gauteng
[email protected]
POLOKWANE
87 Nelson Mandela Drive, Superbia 0699
[email protected]
PORT ELIZABETH
112 Patterson Road, North End, Port Elizabeth
6001
[email protected]
Sub-Saharan Africa Branches:
ZAMBIA: SOUTHGATE INVESTMENTS LTD
Plot 1606, Sheki Sheki Road
P.O. Box 33681
Lusaka, 10101, Zambia
Tel: [phone]
Fax: [phone]
[email protected]
NAMIBIA: ATLANTIC DISTRIBUTORS (PTY)
LTD
10 Tienie Louw Street, Northern Industrial Area
P.O. Box 21158, Windhoek, Namibia
Tel: [phone]
Fax: [phone]
[email protected]
ZIMBABWE: TRADECOMAFRICA
Trade Com Africa, 183 Loreley Crescent
Msasa, Harare, Zimbabwe
Tel: [phone]
Cell: [phone]
Cell: [phone]
BOTSWANA: RAY MORGAN AGENCIES
RMA Service Centre, Plot 48, East Gate
Gaborone International Commerce Park
Kgale View, Gaborone
Botswana
Tel: [phone]
Fax: [phone]
Cell: [phone]
[email protected]; [email protected]
SWAZILAND: LYNDS DISTRIBUTORS
P.O Box 716, Mbabane, Swaziland, H100
Tel: [phone]
Fax: [phone]
MOZAMBIQUE: COOL WORLD. LDA
Rua da Resistencia No. 97B R/C
Cell: [phone]
[email protected]
Nosso Show Room
Av: da Industrias, Parcela No.735 * 735A
Machava, Maputo

Page 16
Warranty
8
This certificate is issued by DEFY APPLIANCES (PTY) LIMITED manufacturers of Defy and
Ocean products, hereinafter the Company, to the original purchaser only, of the appliance
described on the certificate and shall constitute the only warranty given in respect of this
appliance.
The Company warrants to the original purchaser that for a period of TWO YEARS from date of
purchase the appliance is free from defect under normal domestic use, both in workmanship
and material, subject to the following conditions.
1. Repair or replacement of any part of this appliance, found by the Company to be defective,
shall be at the election of the Company. The Company reserves the right to effect such
service through any of its Service Divisions or Authorised Service Dealers. The cost of such
service shall be borne by the Company in full, provided that the appliance is located no
further than 50km from a Company Service Centre or an Authorised Service Dealer. Where
the appliance is located beyond the 50km radius, the purchaser shall be liable for the
standard travelling charges, as determined by the Company.
2. Vitreous enamelware, fuses and lamps are specifically excluded from these warranties. It is
an express condition of these warranties that the purchaser takes due care and attention in
the use and maintenance of the appliance. Abuse, misuse in conflict with operating
instructions, connection to incorrect voltages and subjection to commercial use shall release
the Company from its obligations.
3. This warranty shall become void and cease to operate if the appliance is dismantled by, or
any repairs to the appliance are effected by any persons not duly authorised by the
Company, or if substitute parts not approved by the Company are used in the appliance, or if
the serial number of the appliance is removed.
4. The Company shall not be responsible for damages resulting from fire, flood, civil
disturbances or any Act of God. The Company shall not, in terms of these warranties be
responsible nor held liable for any consequential loss or damage of any kind caused by or
due to the failure or malfunction of the appliance. The Company shall not be responsible for
damages caused by insect and/or animal infestation.
5. The Company shall not be responsible for transportation or other costs other than those
incurred within the provisions of Point 1 of this Certificate.
6. For warranties in the Republic of South Africa and Sub-Saharan Africa, please
contact the customer care line. Please refer to the previous page for respective South
African branches and Sub-Saharan Africa branches.
7. Where service is requested under warranty and no fault or defect can be found by the
Company, all costs incurred will be for the purchaser's account.
8. This Certificate as well as your invoice will serve as proof of purchase. For the purpose of
warranty, it will be essential to produce this Certificate and invoice. Failure to do so, will
render the purchaser liable for service costs.
KEEP THIS CERTIFICATE AND SALES INVOICE AS PROOF OF
PURCHASE FOR WARRANTY PURPOSES.