Dejero EnGo 263 User manual

User Guide
September 2021
D-UG143-001

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2 | Dejero EnGo 263 User Guide
Dejero Labs Inc.
410 Albert Street, Suite 200
Waterloo, Ontario, N2L 3V3
[phone]
Copyright, Trademarks, and Patents
Copyright © 2021 Dejero Labs Inc.
Dejero is a trademark of Dejero Labs Inc. QuickTime is a trademark of Apple Inc. Wi-Fi is a
trademark of the Wi-Fi Alliance. Windows is either a registered trademark or trademark of
Microsoft Corporation in the United States and/or other countries.
All other trademarks are the property of their respective owners.
Dejero products or portions thereof are protected by patents granted and pending.
Symbols and Conventions
This document uses the following symbols and conventions:
Note: Shares important related information, reminders, recommendations, and suggestions.
Tip: Shares helpful tips or alternative ways to accomplish a goal.
Caution: Means that the action you take could cause harm to your equipment or device, cause
you to lose data, or void your warranty.
Warning: Describes an action that could cause you physical harm. Follow the guidelines in this
document or the device itself when handling electrical equipment.

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Contents
Safety Warnings and Hazards............................................................................. 5
Handling and Operating Conditions..................................................................... 7
About the Dejero EnGo 263 ................................................................................ 8
What’s included................................................................................................... 9
About Dejero Control......................................................................................... 10
Powering the EnGo........................................................................................... 10
Starting the EnGo ............................................................................................. 12
Using the EnGo................................................................................................. 12
Connecting to the EnGo.................................................................................... 13
Identifying your EnGo backpack edition ............................................................ 16
About the EnGo Backpack Edition One............................................................. 17
Inserting the EnGo into the EnGo Backpack Edition One.................................. 17
About the EnGo Backpack Edition Two............................................................. 18
Inserting the EnGo into the EnGo Backpack Edition Two.................................. 19
About the Preview screen ................................................................................. 22
Changing SIM modules..................................................................................... 24
Configuring the EnGo........................................................................................ 26
Managing Wi-Fi connections ............................................................................. 35
Managing return feeds ...................................................................................... 36
Managing SIM cards ......................................................................................... 37
Transmitting live................................................................................................ 40
Enabling stream encryption............................................................................... 41
Using the Intercom feature................................................................................ 42
Using Record mode .......................................................................................... 44
Transferring files ............................................................................................... 49
About warning and error states ......................................................................... 50
Using Remote Control....................................................................................... 50
Setting the display orientation ........................................................................... 51
Viewing connection information......................................................................... 52
About stream indicators .................................................................................... 52
Troubleshooting ................................................................................................ 53

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4 | Dejero EnGo 263 User Guide
Warning and error messages ............................................................................ 56
Technical specifications .................................................................................... 62
Additional help .................................................................................................. 65

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Warranty and Liability
Reasonable care has been taken in preparing the information in this document. However, this
document may contain omissions, technical inaccuracies, or typographical errors. Dejero Labs
Inc. does not accept responsibility of any losses due to the use of this document. Product
specifications are subject to change without notice.
Due to the nature of wireless communication, transmission and reception of data can never be
guaranteed. While Dejero strives to provide high-quality video transmission without significant
delays, environmental and cellular network conditions beyond Dejero’s control may result in
data delay, corruption, or loss.
Dejero accepts no responsibility for and is not liable for any loss or damage, including, but not
limited to, revenue or personal injury, resulting from delays in, errors in, or failure to transmit or
receive data using the Dejero platform.
Warranty on the Dejero EnGo 263 is voided if the case is opened by anyone who has not been
trained and certified by Dejero. For details, see Handling and Operating Conditions below.
Safety Warnings and Hazards
Read this section in its entirety before operating the Dejero EnGo 263.
Federal Communications Commission statement
EnGo complies with Part 15 of the FCC rules for a Class A device. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Any changes or modifications made to EnGo device not expressly approved by Dejero could
void the user's authority to operate the equipment.
Industry Canada statement
EnGo complies with Industry Canada ICES-003 Class A specifications.
EnGo contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the
following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause
undesired operation of the device.
EnGo operation is restricted to the indoor use for the frequency band 5150–5250 MHz

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RF Exposure Notice
THIS DEVICE MEETS THE GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO
WAVES.
EnGo is a radio transmitter and receiver. It is designed and manufactured not to exceed the
emission limits for exposure to radio frequency (RF) energy set by the Federal Communications
Commission of the U.S. Government and Industry Canada.
Explosive Atmosphere
The EnGo should be powered off in an area with a potentially explosive atmosphere such as
fuelling areas, fuel or chemical transfer or storage areas, below deck on boats, or in areas
where the air contains chemicals or particles such as grain, dust or metal powders. It is rare, but
there is potential for PC-like devices, such as the EnGo, to generate sparks, which could trigger
an explosion. Do not store the EnGo in the compartment of a vehicle that contains flammable
gas, liquid, or explosives.
Blasting or Construction Sites
The EnGo should be powered off in areas where blasting is in progress, where explosives may
be present, or near any other equipment that is susceptible to radio interference.
Hospitals
The EnGo should be powered off near medical equipment or life support systems, or near any
other equipment that is susceptible to radio interference. Hospitals or other medical facilities
often ask visitors, patients, and staff to switch off all electronic devices in some areas. Please
make sure that you follow any local rules and regulations.
Aircraft
The EnGo should be powered off and not operated in any aircraft, whether in flight or on the
ground; systems onboard the aircraft could be affected by radio interference.
The EnGo 263 has an internal lithium-ion battery rated less than 100 watt-hours (Wh). The
battery, if left inside the EnGo, is rated by the TSA and FAA as safe for travel on aircraft as
checked luggage or as a carry-on. The internal battery should not be transported on an aircraft if
it is removed from the EnGo.
Driving
The driver or operator of any vehicle should not operate the EnGo while in control of that
vehicle. Doing so will detract from the driver’s or operator’s control and operation of that vehicle.
In-vehicle use
Dejero Labs Inc. (Dejero) is not liable for any liabilities, obligations, loss, damage, personal
injury, special, incidental or consequential damages for personal injury or other damage of any
nature arising, including but not limited to those arising under any contract, warranty, negligence
or in theory of contract or tort law, directly or indirectly as a result of the improper installation or

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7 | Dejero EnGo 263 User Guide
use of its products in a vehicle or any other application. In order to safely install and use Dejero
products full consideration of vehicle occupants, vehicle systems (i.e., the location of fuel lines,
brakes lines, electrical, drive train or other systems), airbags and other safety equipment is
recommended. Dejero specifically disclaims any responsibility for the improper use or
installation of its products not consistent with the original vehicle manufacturer’s specifications.
Personal Health and Safety
For personal health and safety, the operator must maintain a minimum distance of 10 mm from
the EnGo while it is powered on, except when using the touch screen.
Medical Implant Devices
It is possible that the radio modems in the EnGo may interfere with some types of medical
devices (such as cardiac pacemakers or implant defibrillators), when operated close to the
device. If you have one of these devices, you should seek advice from your doctor before
operating the EnGo. For personal health and safety, persons concerned about exposure should
maintain a minimum distance of 10 mm from the EnGo while it is powered on, except when
using the touch screen.
Hearing Devices
People with hearing aids or cochlear implants may experience interfering noises when using or
when nearby mobile devices. The level of interference depends on the type of aid or implant,
the type of mobile device, and the distance between the two. Increasing the distance between
the EnGo and the hearing device may reduce interference.
Electrical Safety
The socket-outlet shall be installed near the equipment and shall be easily accessible.
Li-ion (rechargeable) battery notice
Warning: The battery installed in this device may present a risk of damage, fire, or chemical burn
if mistreated. Do not attempt to disassemble the device to access or replace the internal battery.
Only authorised Dejero personnel can service the internal battery and the unit.
Handling and Operating Conditions
Read this section in its entirety before operating the EnGo.
Handle Device with Care
While the EnGois durable, it is possible to damage the device if it is dropped or thrown. Please
handle with care. Damage sustained as the result of mishandling the EnGo renders the
warranty null and void.

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Do Not Open the Case
The EnGo case should remain sealed at all times to protect the sensitive electronics inside and
ensure the safety of the operator. Opening the case renders the warranty null and void.
Do Not Disassemble the Product
Only authorized Dejero personnel can open, modify, or repair the EnGo unit. Unless authorized
by Dejero personnel, any attempt by the user to open, disassemble, or repair the device renders
the warranty null and void.
Keep Air Vents Clear
If the air vents are blocked, the EnGo may overheat and shut down. These vents are located on
the top and bottom of the device. (The intake is protected by the black plastic antenna endcaps
on the top and bottom.) Please keep these areas clear and unobstructed to ensure adequate
airflow.
Keep Device as Cool as Possible
For optimal performance, keep the EnGo in well-ventilated areas, away from heat sources and
direct exposure to sunlight. Avoid operating the EnGo in temperatures outside of the ambient
range (0°C to +45°C / 32°F to 113°F).
Keep Device Dry
Keep the EnGo dry. Keep it covered during inclement conditions, while still ensuring adequate
air flow to keep the EnGo cool. Do not expose it to liquid, moisture, or excessive humidity. The
EnGo backpack is designed to be weather-resistant, but not weatherproof. Using the EnGo with
backpacks other than those supplied by Dejero is not recommended and will void the warranty.
About the Dejero EnGo 263
The Dejero EnGo 263 is a compact mobile transmitter that encodes high-quality video and
transmits it over multiple IP connections to reliably deliver exceptional picture quality with
extremely low latency—even in challenging network conditions.
Vehicle-mounted or worn in a backpack, EnGo is ideal for newsgathering, sports coverage, and
live event broadcasting from remote locations, and while in motion.
Reliable and simple to use, EnGo is designed for mobile video contribution professionals who
require agility and versatility.
Remarkable performance
Blending up to eight network connections with Dejero Smart Blending Technology, EnGo
reliably delivers exceptional picture quality with low latency, even in challenging bandwidth
conditions. Get your live shot where others can’t.

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Broadcast from virtually anywhere
Cellular, Wi-Fi®, and satellite connectivity from a compact transmitter enables you to reliably
broadcast live from virtually anywhere. You can even broadcast live while in motion.
Easy to use
The simple, intuitive touch screen interface provides confidence monitoring, status information,
and easy operation. Built-in intelligence does most of the work for you so you can focus on the
shot.
Exceptionally versatile
Whether you put it in a backpack or mount it in your vehicle, the EnGo adapts to your needs.
The latest LTE-A global modems and field-user accessible SIMs make it easy to go live using
local SIMs.
What’s included
The EnGo includes the following items:
•EnGo mobile transmitter
•Power adapter with country-specific
cord
•EnGo backpack, which includes
•A power cable that connects directly
to a D-Tap port on a battery or the
included V-Mount or Gold Mount
battery plates
•A backpack cover for weather
protection
•Right angle SDI cable
•Right angle HDMI cable
•Mini-XLR to XLR or 3.5 mm audio
adapter for IFB
•Quick Start Guide
Note: The touch screen on the EnGo is a capacitive screen. If you are wearing gloves, you must
remove them before using the screen.

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About Dejero Control
When you manage the EnGo with Dejero Control, you can:
•Assign live and recorded video, as well as file transfers, from the EnGo to a Dejero receiver.
•Geolocate the EnGo mobile transmitter.
•Preview and route feeds from the EnGo.
•Remotely control and configure the EnGo.
•Review analytics about the performance of the EnGo.
Powering the EnGo
When the EnGo is on, it runs on its internal battery. The EnGo does not supply power to the
camera.
The following icons appear on the Preview screen to indicate the battery’s status. The percent
that appears with each battery icon indicates the remaining charge.
Running on auxiliary power (either a power source or an auxiliary
battery). If the internal battery needs charging, the battery icon indicates
that the battery is charging.
Running on internal battery.
Running on internal battery, but the remaining charge is 20% or less.
Running on internal battery, but the remaining charge is 5% or less.
If the power level falls below 2%, the EnGo turns off automatically.
Battery error, but the EnGo is running on auxiliary power. For more
information, select > Warning.
Battery error. For more information, select > Warning.