Dejero EnGo 263 User manual

User Guide
September 2021
D-UG143-001

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2 | Dejero EnGo 263 User Guide
Dejero Labs Inc.
410 Albert Street, Suite 200
Waterloo, Ontario, N2L 3V3
[phone]
Copyright, Trademarks, and Patents
Copyright © 2021 Dejero Labs Inc.
Dejero is a trademark of Dejero Labs Inc. QuickTime is a trademark of Apple Inc. Wi-Fi is a
trademark of the Wi-Fi Alliance. Windows is either a registered trademark or trademark of
Microsoft Corporation in the United States and/or other countries.
All other trademarks are the property of their respective owners.
Dejero products or portions thereof are protected by patents granted and pending.
Symbols and Conventions
This document uses the following symbols and conventions:
Note: Shares important related information, reminders, recommendations, and suggestions.
Tip: Shares helpful tips or alternative ways to accomplish a goal.
Caution: Means that the action you take could cause harm to your equipment or device, cause
you to lose data, or void your warranty.
Warning: Describes an action that could cause you physical harm. Follow the guidelines in this
document or the device itself when handling electrical equipment.

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3 | Dejero EnGo 263 User Guide
Contents
Safety Warnings and Hazards............................................................................. 5
Handling and Operating Conditions..................................................................... 7
About the Dejero EnGo 263 ................................................................................ 8
What’s included................................................................................................... 9
About Dejero Control......................................................................................... 10
Powering the EnGo........................................................................................... 10
Starting the EnGo ............................................................................................. 12
Using the EnGo................................................................................................. 12
Connecting to the EnGo.................................................................................... 13
Identifying your EnGo backpack edition ............................................................ 16
About the EnGo Backpack Edition One............................................................. 17
Inserting the EnGo into the EnGo Backpack Edition One.................................. 17
About the EnGo Backpack Edition Two............................................................. 18
Inserting the EnGo into the EnGo Backpack Edition Two.................................. 19
About the Preview screen ................................................................................. 22
Changing SIM modules..................................................................................... 24
Configuring the EnGo........................................................................................ 26
Managing Wi-Fi connections ............................................................................. 35
Managing return feeds ...................................................................................... 36
Managing SIM cards ......................................................................................... 37
Transmitting live................................................................................................ 40
Enabling stream encryption............................................................................... 41
Using the Intercom feature................................................................................ 42
Using Record mode .......................................................................................... 44
Transferring files ............................................................................................... 49
About warning and error states ......................................................................... 50
Using Remote Control....................................................................................... 50
Setting the display orientation ........................................................................... 51
Viewing connection information......................................................................... 52
About stream indicators .................................................................................... 52
Troubleshooting ................................................................................................ 53

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4 | Dejero EnGo 263 User Guide
Warning and error messages ............................................................................ 56
Technical specifications .................................................................................... 62
Additional help .................................................................................................. 65

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5 | Dejero EnGo 263 User Guide
Warranty and Liability
Reasonable care has been taken in preparing the information in this document. However, this
document may contain omissions, technical inaccuracies, or typographical errors. Dejero Labs
Inc. does not accept responsibility of any losses due to the use of this document. Product
specifications are subject to change without notice.
Due to the nature of wireless communication, transmission and reception of data can never be
guaranteed. While Dejero strives to provide high-quality video transmission without significant
delays, environmental and cellular network conditions beyond Dejero’s control may result in
data delay, corruption, or loss.
Dejero accepts no responsibility for and is not liable for any loss or damage, including, but not
limited to, revenue or personal injury, resulting from delays in, errors in, or failure to transmit or
receive data using the Dejero platform.
Warranty on the Dejero EnGo 263 is voided if the case is opened by anyone who has not been
trained and certified by Dejero. For details, see Handling and Operating Conditions below.
Safety Warnings and Hazards
Read this section in its entirety before operating the Dejero EnGo 263.
Federal Communications Commission statement
EnGo complies with Part 15 of the FCC rules for a Class A device. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Any changes or modifications made to EnGo device not expressly approved by Dejero could
void the user's authority to operate the equipment.
Industry Canada statement
EnGo complies with Industry Canada ICES-003 Class A specifications.
EnGo contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the
following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause
undesired operation of the device.
EnGo operation is restricted to the indoor use for the frequency band 5150–5250 MHz

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6 | Dejero EnGo 263 User Guide
RF Exposure Notice
THIS DEVICE MEETS THE GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO
WAVES.
EnGo is a radio transmitter and receiver. It is designed and manufactured not to exceed the
emission limits for exposure to radio frequency (RF) energy set by the Federal Communications
Commission of the U.S. Government and Industry Canada.
Explosive Atmosphere
The EnGo should be powered off in an area with a potentially explosive atmosphere such as
fuelling areas, fuel or chemical transfer or storage areas, below deck on boats, or in areas
where the air contains chemicals or particles such as grain, dust or metal powders. It is rare, but
there is potential for PC-like devices, such as the EnGo, to generate sparks, which could trigger
an explosion. Do not store the EnGo in the compartment of a vehicle that contains flammable
gas, liquid, or explosives.
Blasting or Construction Sites
The EnGo should be powered off in areas where blasting is in progress, where explosives may
be present, or near any other equipment that is susceptible to radio interference.
Hospitals
The EnGo should be powered off near medical equipment or life support systems, or near any
other equipment that is susceptible to radio interference. Hospitals or other medical facilities
often ask visitors, patients, and staff to switch off all electronic devices in some areas. Please
make sure that you follow any local rules and regulations.
Aircraft
The EnGo should be powered off and not operated in any aircraft, whether in flight or on the
ground; systems onboard the aircraft could be affected by radio interference.
The EnGo 263 has an internal lithium-ion battery rated less than 100 watt-hours (Wh). The
battery, if left inside the EnGo, is rated by the TSA and FAA as safe for travel on aircraft as
checked luggage or as a carry-on. The internal battery should not be transported on an aircraft if
it is removed from the EnGo.
Driving
The driver or operator of any vehicle should not operate the EnGo while in control of that
vehicle. Doing so will detract from the driver’s or operator’s control and operation of that vehicle.
In-vehicle use
Dejero Labs Inc. (Dejero) is not liable for any liabilities, obligations, loss, damage, personal
injury, special, incidental or consequential damages for personal injury or other damage of any
nature arising, including but not limited to those arising under any contract, warranty, negligence
or in theory of contract or tort law, directly or indirectly as a result of the improper installation or

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7 | Dejero EnGo 263 User Guide
use of its products in a vehicle or any other application. In order to safely install and use Dejero
products full consideration of vehicle occupants, vehicle systems (i.e., the location of fuel lines,
brakes lines, electrical, drive train or other systems), airbags and other safety equipment is
recommended. Dejero specifically disclaims any responsibility for the improper use or
installation of its products not consistent with the original vehicle manufacturer’s specifications.
Personal Health and Safety
For personal health and safety, the operator must maintain a minimum distance of 10 mm from
the EnGo while it is powered on, except when using the touch screen.
Medical Implant Devices
It is possible that the radio modems in the EnGo may interfere with some types of medical
devices (such as cardiac pacemakers or implant defibrillators), when operated close to the
device. If you have one of these devices, you should seek advice from your doctor before
operating the EnGo. For personal health and safety, persons concerned about exposure should
maintain a minimum distance of 10 mm from the EnGo while it is powered on, except when
using the touch screen.
Hearing Devices
People with hearing aids or cochlear implants may experience interfering noises when using or
when nearby mobile devices. The level of interference depends on the type of aid or implant,
the type of mobile device, and the distance between the two. Increasing the distance between
the EnGo and the hearing device may reduce interference.
Electrical Safety
The socket-outlet shall be installed near the equipment and shall be easily accessible.
Li-ion (rechargeable) battery notice
Warning: The battery installed in this device may present a risk of damage, fire, or chemical burn
if mistreated. Do not attempt to disassemble the device to access or replace the internal battery.
Only authorised Dejero personnel can service the internal battery and the unit.
Handling and Operating Conditions
Read this section in its entirety before operating the EnGo.
Handle Device with Care
While the EnGois durable, it is possible to damage the device if it is dropped or thrown. Please
handle with care. Damage sustained as the result of mishandling the EnGo renders the
warranty null and void.

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8 | Dejero EnGo 263 User Guide
Do Not Open the Case
The EnGo case should remain sealed at all times to protect the sensitive electronics inside and
ensure the safety of the operator. Opening the case renders the warranty null and void.
Do Not Disassemble the Product
Only authorized Dejero personnel can open, modify, or repair the EnGo unit. Unless authorized
by Dejero personnel, any attempt by the user to open, disassemble, or repair the device renders
the warranty null and void.
Keep Air Vents Clear
If the air vents are blocked, the EnGo may overheat and shut down. These vents are located on
the top and bottom of the device. (The intake is protected by the black plastic antenna endcaps
on the top and bottom.) Please keep these areas clear and unobstructed to ensure adequate
airflow.
Keep Device as Cool as Possible
For optimal performance, keep the EnGo in well-ventilated areas, away from heat sources and
direct exposure to sunlight. Avoid operating the EnGo in temperatures outside of the ambient
range (0°C to +45°C / 32°F to 113°F).
Keep Device Dry
Keep the EnGo dry. Keep it covered during inclement conditions, while still ensuring adequate
air flow to keep the EnGo cool. Do not expose it to liquid, moisture, or excessive humidity. The
EnGo backpack is designed to be weather-resistant, but not weatherproof. Using the EnGo with
backpacks other than those supplied by Dejero is not recommended and will void the warranty.
About the Dejero EnGo 263
The Dejero EnGo 263 is a compact mobile transmitter that encodes high-quality video and
transmits it over multiple IP connections to reliably deliver exceptional picture quality with
extremely low latency—even in challenging network conditions.
Vehicle-mounted or worn in a backpack, EnGo is ideal for newsgathering, sports coverage, and
live event broadcasting from remote locations, and while in motion.
Reliable and simple to use, EnGo is designed for mobile video contribution professionals who
require agility and versatility.
Remarkable performance
Blending up to eight network connections with Dejero Smart Blending Technology, EnGo
reliably delivers exceptional picture quality with low latency, even in challenging bandwidth
conditions. Get your live shot where others can’t.

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9 | Dejero EnGo 263 User Guide
Broadcast from virtually anywhere
Cellular, Wi-Fi®, and satellite connectivity from a compact transmitter enables you to reliably
broadcast live from virtually anywhere. You can even broadcast live while in motion.
Easy to use
The simple, intuitive touch screen interface provides confidence monitoring, status information,
and easy operation. Built-in intelligence does most of the work for you so you can focus on the
shot.
Exceptionally versatile
Whether you put it in a backpack or mount it in your vehicle, the EnGo adapts to your needs.
The latest LTE-A global modems and field-user accessible SIMs make it easy to go live using
local SIMs.
What’s included
The EnGo includes the following items:
•EnGo mobile transmitter
•Power adapter with country-specific
cord
•EnGo backpack, which includes
•A power cable that connects directly
to a D-Tap port on a battery or the
included V-Mount or Gold Mount
battery plates
•A backpack cover for weather
protection
•Right angle SDI cable
•Right angle HDMI cable
•Mini-XLR to XLR or 3.5 mm audio
adapter for IFB
•Quick Start Guide
Note: The touch screen on the EnGo is a capacitive screen. If you are wearing gloves, you must
remove them before using the screen.

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About Dejero Control
When you manage the EnGo with Dejero Control, you can:
•Assign live and recorded video, as well as file transfers, from the EnGo to a Dejero receiver.
•Geolocate the EnGo mobile transmitter.
•Preview and route feeds from the EnGo.
•Remotely control and configure the EnGo.
•Review analytics about the performance of the EnGo.
Powering the EnGo
When the EnGo is on, it runs on its internal battery. The EnGo does not supply power to the
camera.
The following icons appear on the Preview screen to indicate the battery’s status. The percent
that appears with each battery icon indicates the remaining charge.
Running on auxiliary power (either a power source or an auxiliary
battery). If the internal battery needs charging, the battery icon indicates
that the battery is charging.
Running on internal battery.
Running on internal battery, but the remaining charge is 20% or less.
Running on internal battery, but the remaining charge is 5% or less.
If the power level falls below 2%, the EnGo turns off automatically.
Battery error, but the EnGo is running on auxiliary power. For more
information, select > Warning.
Battery error. For more information, select > Warning.

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11 | Dejero EnGo 263 User Guide
Note: When the EnGo 263 is off, it uses power from an attached power source (such as a power
outlet or an auxiliary battery) to charge the internal battery. It continues to draw a small amount of
that power even after the internal battery is charged fully. If the EnGo is attached to an auxiliary
battery, keeping it connected can drain the auxiliary battery. The EnGo’s internal battery does not
lose charge if you disconnect from a power source.
Charge the EnGo
When the battery is low, you must charge the EnGo. Charge the battery in EnGo fully prior to
using it for the first time.
Note: If the EnGo is off while the battery is charging, the Power button flashes slowly
(approximately once per second). The battery might not charge if the temperature is below 10° C /
50° F or above +45° C / 113° F, or if it has encountered a problem that caused the battery to fail.
Charge the EnGo using a power outlet
Note: Use only the charger that is included with the EnGo 263. You cannot use the charger from
an EnGo hardware version 1.3 or earlier to charge the EnGo 263.
1. Connect the one end of the power cord to its power adapter.
2. Connect the power cord that is connected to the power adapter to the DC IN port on the side
of the EnGo.
3. Plug the other end of the power cord into a power outlet.
About the Power button settings
The Power button on the EnGo provides information about the charging or battery status of the
EnGo.
Light setting Description
No light The EnGo is off and is not connected to an external power source.
Solid blue light The EnGo is on.
If the EnGo is not connected to an external power source, a solid blue
light indicates that the battery is charged to greater than 50%.
If the EnGo is connected to a external power source, a solid blue light
indicates that the device is powered by that source.

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12 | Dejero EnGo 263 User Guide
Blue light flashing
approximately
once a second
If the EnGo is off, the internal battery is charging but is not yet fully
charged.
If the device is on, the internal battery is below 50% but above 30%. This
setting also indicates that the EnGo is not being charged.
Blue light flashing
approximately
twice a second
The EnGo is off, connected to an external power source, and the internal
battery is fully charged.
Blue light flashing
approximately four
times a second
The EnGo is on and the internal battery is below 30%. The EnGo is not
charging.
Charge the EnGo using an auxiliary battery
Use the included power cord to connect to a D-Tap port on an auxiliary battery or the V-Mount
or Gold Mount battery plates to charge the EnGo.
1. Connect the power cord to the DC IN port on the side of the EnGo.
2. Perform one of the following actions:
•Connect the power cord directly to an auxiliary battery.
•Connect the power cord to the battery plate. Slide an auxiliary battery onto the battery
plate.
Note: When you connect an auxiliary battery to the EnGo, the battery both powers and charges
the EnGo (if the internal battery needs charging). Because it performs both functions, the battery
level in the auxiliary battery drains faster.
Starting the EnGo
1. On the front of the EnGo, press and hold .
While the transmitter turns on and establishes a network connection, start-up messages appear
on the Preview screen.
Using the EnGo
You can use the EnGo in one of the following operation modes:

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13 | Dejero EnGo 263 User Guide
•Live: Transmit live video over network blending of cellular, Wi-Fi, Ethernet, or satellite
connections to the Dejero receivers.
•Recording: Record video for later transmission. Use this mode when a live feed is not
required, or when bandwidth is limited or not available.
•Live and Recording: Transmit live while also recording high-quality video to use later. Use
this mode when network bandwidth is limited but you still need to broadcast live.
•Clip or File Transfer: Quickly transfer photos, scripts, graphics, or edited video packages to
the Dejero receivers using the blended network connectivity.
•Record and Auto Transfer: Record a clip and transfer it to the receiver simultaneously. Use
this mode when you need to have the clip available on the receiver quickly.
Note: Audio and video data transmitted by the EnGo 263 can be encrypted using AES 256
encryption. For more information, see "Enabling stream encryption" on page 41.
Connecting to the EnGo
You can use the connection ports on either side of the EnGo to connect video and audio,
Ethernet, or IFB. You can also use the USB ports on the EnGo.
Connect video and audio
The EnGo supports HDMI or SDI video input with embedded audio.
1. Plug the included SDI or HDMI cable into the video camera’s output port.
2. Plug the SDI or HDMI cable into the video input port on the EnGo.
3. Make sure that all cables are firmly connected.

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The EnGo selects the correct video input automatically. If you do not see video on the screen,
make sure that the cables are connected properly and that you are using a supported video
format.
If the video format is not detected automatically, you may need to configure the video settings.
For more information, see "Configuring the EnGo" on page 26.
Note: You can use the mini DP output on the EnGo to connect directly to an external DP display.
You can also connect the mini DP output to an HDMI display, but to connect using HDMI, you
must use an active adapter.
Connect Ethernet
Using an optional Ethernet connection, you can choose to transmit using Ethernet only or
broadcast over Ethernet and cellular networks simultaneously.
If multiple networks are available, you can plug in a second Ethernet cable for additional
throughput.
1. On the side of the EnGo, plug an Ethernet cable into one of the ports.
2. Verify that UDP port 6001 is open on the network for inbound and outbound traffic. (In most
cases, the network rules do not require any changes.)
The Ethernet adapter is configured to obtain IP address details automatically using DHCP. For
more information, see "Configuring the EnGo" on page 26.
Connect IFB
IFB acts as a one-way audio communication tool from Dejero receivers to the EnGo. It enables
communication and cueing from the studio crew to the reporter in the field. The station sends a
program feed to the reporter’s earpiece, which is connected to the EnGo.
You can use IFB at any time – regardless of whether the EnGo is transmitting a live stream. To
use IFB when the EnGo is not live, both the EnGo and the receiver that you are using must be
using software version 5.3 or later.
For more information on Dejero receivers, visit support.dejero.com to read the receiver user
guides.
Note: Connecting IFB is optional.
1. Connect your audio device (such as an earpiece, headset, or IFB amplifier input) to the XLR
connector on the included adapter.
2. Plug the adapter into the mini-XLR connector on the side of the EnGo.
As soon as an audio source is connected to the receiver, an IFB indicator appears on the right
side of the screen. It shows the following information:

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•I = Idle
•R = Receiving
•.1-.9 = IFB is active and the delay is less than 1 second
•1-9 = IFB is active and delay is less than 10 seconds
•X = IFB is active and the delay is 10 seconds or more
The indicator starts at I and, when IFB is active, it shows the volume and the delay interval.
As the EnGo receives voice packets from the receiver, the sound level varies (when a device is
connected to the mini-XLR port).
Note: With the EnGo 263, IFB audio output from the receiver is always balanced.
Use the USB ports
The EnGo has two USB 3.0 ports. You can use these ports for connecting USB memory sticks
(for file transfers), for connecting support peripherals (such as a keyboard or mouse), or for
connecting other supported devices, such as a Logitech H390 USB headset (for Intercom).The
EnGo has two USB 3.0 ports. You can use these ports for connecting USB memory sticks (for
file transfers) or for connecting support peripherals (such as a keyboard or mouse).
Note: Use low-power USB devices with the EnGo, such as memory sticks or supporting
peripherals. To reduce power consumption and the potential for overheating, do not connect
devices that require a lot of power.
Set up Intercom
You can use the Intercom feature to enable real-time two-way audio communication between
the EnGo in the field and a Dejero WayPoint 104 receiver or a Dejero WayPoint 50 receiver at
the studio.
In the studio, a MOTU 4pre audio interface connects to the WayPoint receiver over USB. The
MOTU 4pre receives audio inputs from an external source that are mapped to the WayPoint
outputs. In the field, you can use the Logitech H390 USB headset with the EnGo 263 to receive
and send Intercom audio communication.
Note: IFB works independently of the Intercom feature.
1. Ensure that the WayPoint receiver and the MOTU 4pre unit are configured properly. For
more information, visit support.dejero.com to read the Dejero WayPoint 104 User Guide or
Dejero WayPoint 50 User Guide, and the Dejero Intercom Reference Guide.

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16 | Dejero EnGo 263 User Guide
2. Connect the Logitech H390 USB headset to a USB port on the EnGo.
3. Use Control to assign the EnGo to an output on the WayPoint receiver.
4. Ensure that Intercom is enabled on the EnGo. For more information, see "Enable Intercom"
on page 43.
Identifying your EnGo backpack edition
There are two editions of the backpack.
Edition Picture Distinguishing features
One One zipper used to open entire top
compartment for access to the EnGo
Side strap for cables
Two Hook-and-loop fasteners used to open
front access panel for access to the
EnGo
Built-in sun shade
No side strap for cables

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About the EnGo Backpack Edition One
Use the top zipper to access the EnGo from the EnGo Backpack Edition One.
Inserting the EnGo into the EnGo Backpack
Edition One
When the EnGo is inside the backpack, ensure that the cables are not bent and the connections
are not under stress.
Tip: Use the strap on the right side of the backpack to secure audio and video cables when they
are disconnected.
1. Route the SDI or HDMI cable from the video output port on the camera through the cable
opening on the right side of the backpack.
2. If required, route the IFB audio cable through the same opening. If you are using the
Intercom feature, also route the Logitech H390 USB headset cable through this opening.
3. Set the EnGo inside the top compartment of the backpack with the screen facing out and the
video and IFB ports facing down. Ensure that the EnGo sits down fully on the foam base.
4. Lift the EnGo and perform the following actions:
a. Connect the SDI or HDMI video cable to the correct input port on the side of the EnGo.
When the EnGo is in the backpack, this port is on the bottom.
b. If necessary, connect the IFB audio cable to the IFB output port.
c. Ensure that the cables lie flat in the foam channel below the EnGo so they are not bent
and the connections are not stressed.

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18 | Dejero EnGo 263 User Guide
5. To secure the EnGo, wrap the zip cords around the antenna endcaps at either end of the
EnGo.
6. Connect the cable to the DC IN port on the EnGo.
7. If you want to power the EnGo using an auxiliary battery, perform the following actions:
a. In the battery compartment, ensure that the D-Tap connector is connected to the battery
plate.
b. Ensure that the battery plate is held in place with the hook-and-loop fasteners.
c. Slide the auxiliary battery onto the battery plate.
8. Close the backpack.
Note: You must secure the EnGo in the backpack with the zip cords. If you do not, the EnGo will
fall out.
Use the EnGo inside the Backpack Edition One
When the EnGo is inside the backpack, you do not need to remove it to view the screen or
interact with it.
1. Open the top compartment of the backpack halfway.
2. Use the magnet at the top of the backpack to hold open the top compartment.
About the EnGo Backpack Edition Two
The EnGo Backpack Edition Two provides easy access to the EnGo.

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19 | Dejero EnGo 263 User Guide
Inserting the EnGo into the EnGo Backpack
Edition Two
When the EnGo is inside the backpack, ensure that the cables are not bent and the connections
are not under stress.
Note: When you receive your Edition Two backpack, the IFB and SDI cables are already inserted.
1. Use the two zippers at the top of the backpack to open the top compartment fully.
2. Connect the SDI cable to the correct input port on the side of the EnGo. For more
information on using an HDMI cable with the EnGo, see "Use an HDMI cable with the EnGo
Backpack Edition Two" on page 21.
3. If necessary, connect the IFB audio cable to the IFB output port.
4. Set the EnGo inside the top compartment of the backpack with the screen facing out and the
video and IFB ports facing down. Ensure that the EnGo sits down fully on the foam base.
5. To secure the EnGo, wrap the zip cords around the antenna endcaps at either end of the
EnGo, ensuring that the foam spacer is in between.
6. If you want to power the EnGo using an auxiliary battery, perform the following actions:

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a. In the battery compartment, ensure that the D-Tap connector is connected to the battery
plate.
b. Ensure that the battery plate is held in place with the hook-and-loop fasteners.
c. Slide the auxiliary battery onto the battery plate.
d. Connect the power cable to the DC IN port on the EnGo.
7. Close the top of the backpack.
Note: You must secure the EnGo in the backpack with the zip cords. If you do not, the EnGo can
move around or fall out.
Use the EnGo inside the Backpack Edition One
When the EnGo is inside the backpack, you do not need to remove it to view the screen or
interact with it.
1. Open the top compartment of the backpack halfway.