Dell Dimension 4700C User manual

www.dell.com | support.dell.com
Dell™ Dimension™ 4700C
Model DHP
front door
power button
hard-drive light
CD or DVD drive light
USB 2.0 connectors (2)
headphone connector
breakaway hinge
IEEE 1394 connector*
breakaway hinge
media card slots (4)*
optional video card
(see the setup diagram)
modem connector
USB 2.0 connectors (5)
center/LFE connector
voltage selection switch*
diagnostic lights (4)
integrated video
connector
power connector
microphone connector
line-in connector
SPDIF-out connector*
serial connector
network adapter connector
line-out connector
surround connector
IEEE 1394 connector*
*Not present on all computers.
PCI Express x16 card (1),
PCI Express x1 card (1) slots

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft
®
Windows
®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarksusedinthistext:Dell,theDELLlogo,Inspiron,DellPrecision,Dimension,OptiPlex,Latitude,PowerEdge,PowerVault,PowerApp,
DellNet, and PowerConnect are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft,
Windows, and Outlook are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model DHP
November 2004 P/N N5684 Rev. A01

Contents 3
Contents
Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1 Setting Up and Using Your Computer
Attaching and Removing the Computer Stand. . . . . . . . . . . . . . . . . . 11
Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting a USB Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using a Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting a TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Changing the Display Settings . . . . . . . . . . . . . . . . . . . . . . . 16
Setting Up a Home and Office Network . . . . . . . . . . . . . . . . . . . . . 16
Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . . 16
Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting Up Your Internet Connection . . . . . . . . . . . . . . . . . . . . 18
Playing a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adjusting the Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Copying CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
How to Copy a CD or DVD. . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using Blank CD-Rs, CD-RWs, DVD+R, and DVD+RW. . . . . . . . . . . . 22
Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Standby Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Hibernate Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Power Options Properties . . . . . . . . . . . . . . . . . . . . . . . . . 24
Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4Contents
2 Solving Problems
Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Battery Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CD and DVD drive problems . . . . . . . . . . . . . . . . . . . . . . . . 28
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . . 29
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Media Card Reader Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 31
IEEE 1394 Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 32
The computer does not start up . . . . . . . . . . . . . . . . . . . . . . 32
The computer stops responding . . . . . . . . . . . . . . . . . . . . . . 33
A program stops responding . . . . . . . . . . . . . . . . . . . . . . . . 33
A program crashes repeatedly . . . . . . . . . . . . . . . . . . . . . . . 33
A program is designed for an earlier Windows operating system . . . . . 33
A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . . 33
Other software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 39
No sound from speakers . . . . . . . . . . . . . . . . . . . . . . . . . . 39
No sound from headphones . . . . . . . . . . . . . . . . . . . . . . . . 40
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 40
If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
If the screen is difficult to read . . . . . . . . . . . . . . . . . . . . . . . 41

Contents 5
3 Troubleshooting Tools
Diagnostic Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 46
Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 47
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Resolving Software and Hardware Incompatibilities . . . . . . . . . . . . . 50
Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . 50
Using Microsoft Windows XP System Restore . . . . . . . . . . . . . . . 50
4 Removing and Installing Parts
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . 53
Before Working Inside Your Computer . . . . . . . . . . . . . . . . . . . 53
Front and Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . 54
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Reattaching the Front Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Opening the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Inside View Of Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 60
System Board Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
DDR2 Memory Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Addressing Memory With 4-GB Configurations . . . . . . . . . . . . . . 64
Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Removing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
PCI Express Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

6Contents
Media Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Removing a Media Card Reader . . . . . . . . . . . . . . . . . . . . . . 71
Installing a Media Card Reader. . . . . . . . . . . . . . . . . . . . . . . 72
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Replacing the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Replacing the Modem Cable and External Modem Connector. . . . . . . 75
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Replacing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Closing the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
5 Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Entering System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
System Setup Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Clearing Forgotten Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . 91
Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Computer, Keyboard, and Monitor . . . . . . . . . . . . . . . . . . . . . 93
Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
CDs and DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . . . . 94
Definition of "Dell-Installed" Software and Peripherals . . . . . . . . . . 94
Definition of "Third-Party" Software and Peripherals. . . . . . . . . . . . 95

Contents 7
FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
FCC Identification Information . . . . . . . . . . . . . . . . . . . . . . . 96
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

8Contents

Finding Information 9
Finding Information
NOTE: Additional documentation may be included with your computer, depending on your country.
What are you looking for? Find It Here
• Warranty information
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
• Terms and Conditions
Dell™ Product Information Guide
• How to set up my computer Setup Diagram
• Express Service Code and Service Tag
• Microsoft
®
Windows
®
License Label
Express Service Code and Product Key Label
These labels are located on your
computer.
•Use the Service Tag to identify your
computer when you use support.dell.com
or contact technical support.
•Enter the Express Service Code to direct
your call when contacting technical
support. The Express Service Code is not
available in all countries.

10 Finding Information
www.dell.com | support.dell.com
• Latest drivers for my computer
• Answers to technical service and support
questions
• Online discussions with other users and
technical support
• Documentation for my computer
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support site. Not all
selections are available in all countries.
The Dell Support website provides several online tools, including:
• Solutions — Troubleshooting hints and tips, articles from technicians, and
online courses
• Community Forum — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, such as memory, the
hard drive, and the operating system
• Customer Care — Contact information, order status, warranty, and repair
information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product specifications, and white
papers
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a
modem)
Windows Help and Support Center
1 Click the Start button and click Help and Support .
2 Type a word or phrase that describes your problem and click the arrow
icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
What are you looking for? Find It Here

Setting Up and Using Your Computer 11
Setting Up and Using Your Computer
Attaching and Removing the Computer Stand
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Place your computer on a soft surface to prevent scratching the top cover.
To attach the stand:
1 Rotate the computer to an upside-down position.
2 Insert the screw into the bottom of the stand.
3 Align the two tabs and the screw on the stand with the tab holes and screw hole in the bottom
of the computer.

12 Setting Up and Using Your Computer
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tabs (2)
tab holes (2)
screw screw hole

Setting Up and Using Your Computer 13
4 Tighten the screw.
5 Place the computer in the upright position.
To remove the stand:
1 Turn the computer over so that the stand is at the top.
2 Loosen the screw and lift the stand away.
3 Place the computer in a horizontal position until you reattach the stand.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
• Obtain and install updated drivers.
• Connect the printer to the computer.
• Load paper and install the toner or ink cartridge.
• Contact the printer manufacturer for technical assistance.

14 Setting Up and Using Your Computer
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Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer
cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you
purchased a printer cable at the same time you purchased your computer, the cable may arrive in
the computer box.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1 Complete the operating system setup, if you have not already done so.
2 Install the printer driver if necessary. See the documentation that came with your printer.
3 Attach the USB printer cable to the USB connectors on the computer and the printer. The
USB connectors fit only one way.
Using a Media Card Reader
Use the Media Card Reader to transfer data directly to your computer.
The Media Card Reader supports the following memory types:
• CompactFlash Type I and II (CF I/II)
• SmartMedia (SMC)
• Memory Stick (MS/MS Pro)
USB printer cable
USB connector on computer
USB connector
on printer

Setting Up and Using Your Computer 15
• SecureDigital Card (SD)
• MultiMediaCard (MMC)
For information on installing a Media Card Reader, see "Installing a Media Card Reader" on
page 72.
To use the Media Card Reader:
1 Check the media or card to determine the proper orientation for insertion.
2 Slide the media or card into the appropriate slot until it is completely seated in the connector.
If you encounter resistance, do not force the media or card. Check the card orientation and
try again.
Connecting a TV
NOTE: To connect a TV to your computer, you must purchase an S-video cable, which is available at
most consumer electronics stores. An S-video cable is not included with your computer.
1 Follow the procedures in "Before You Begin" on page 53.
2 Connect one end of the S-video cable to the TV-OUT connector on the back of the computer.
CompactFlash Type I and II (CF I/II) SmartMedia (SMC)
Memory Stick (MS/MS Pro) SecureDigital Card (SD)/
MultiMediaCard (MMC)
IEEE 1394

16 Setting Up and Using Your Computer
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3 Connect the other end of the S-video cable to the S-video input connector on your TV.
Changing the Display Settings
1 After you connect the TV, turn on the computer.
The Microsoft
®
Windows
®
desktop displays on the monitor.
2 Enable clone mode or extended desktop mode in the display settings.
• In clone mode, the monitor and TV display the same image.
• In extended desktop mode, you can drag objects from one screen to the other, effectively
doubling the amount of viewable work space.
For information on changing the display settings for your graphics card, see the user’s guide in
the Help and Support Center (click the
Start button, click Help and Support , click User and
system guides
, click Device guides , and then click the guide for your graphics card).
Setting Up a Home and Office Network
Connecting to a Network Adapter
NOTE: Plug the network cable into the network adapter connector on the computer. Do not plug the
network cable into the modem connector on the computer. Do not plug a network cable into a telephone
wall jack.
1 Connect the network cable to the network adapter connector on the back of your computer.
Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2 Connect the other end of the network cable to a network device.

Setting Up and Using Your Computer 17
Network Setup Wizard
The Microsoft
®
Windows
®
XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1 Click the Start button, point to All Programs → Accessories → Communications , and then
click
Network Setup Wizard .
2 On the welcome screen, click Next .
3 Click Checklist for creating a network .
NOTE: Selecting the connection method This computer connects directly to the Internet enables the
integrated firewall provided with Windows XP Service Pack 1 (SP1) or later operating systems.
4 Complete the checklist and required preparations.
5 Return to the Network Setup Wizard and follow the instructions on the screen.
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet
connection options:
• Dial-up connections that provide Internet access through a telephone line. Dial-up
connections are considerably slower than DSL and cable modem connections.
network device
network adapter connector on computer
network cable
network adapter
connector

18 Setting Up and Using Your Computer
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• DSL connections that provide high-speed Internet access through your existing telephone
line. With a DSL connection, you can access the Internet and use your telephone on the same
line simultaneously.
• Cable modem connections that provide high-speed Internet access through your local cable
TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are
using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1 Save and close any open files, and exit any open programs.
2 Double-click the MSN Explorer or AOL icon on the Microsoft
®
Windows
®
desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an
MSN Explorer or AOL icon on your desktop or if you want to set up an
Internet connection with a different ISP:
1 Save and close any open files, and exit any open programs.
2 Click the Start button and click Internet Explorer .
The
New Connection Wizard appears.
3 Click Connect to the Internet .
4 In the next window, click the appropriate option:
• If you do not have an ISP and want to select one, click
Choose from a list of Internet
service providers (ISPs)
.
• If you have already obtained setup information from your ISP but you did not receive a
setup CD, click
Set up my connection manually .
• If you have a CD, click
Use the CD I got from an ISP .
5 Click Next .
If you selected
Set up my connection manually , continue to step 6. Otherwise, follow the
instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6 Click the appropriate option under How do you want to connect to the Internet? , and then
click
Next .
7 Use the setup information provided by your ISP to complete the setup.

Setting Up and Using Your Computer 19
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet
Problems" on page 29. If you cannot connect to the Internet but have successfully connected in the
past, the ISP might have a service outage. Contact your ISP to check the service status, or try
connecting again later.
Playing a CD or DVD
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when
you are not using the drive.
NOTICE: Do not move the computer when you are playing CDs or DVDs.
1 Press the eject button on the front of the drive.
2 Place the disc, label side up in the center of the tray
3 Press the disc into the center of the tray until it clicks into place.
4 Press the eject button or gently push in the tray.

20 Setting Up and Using Your Computer
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To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that
came with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
A CD player includes the following basic buttons:
A DVD player includes the following basic buttons:
For more information on playing CDs or DVDs, click
Help on the CD or DVD player (if available).
Play.
Move backward within the current track.
Pause.
Move forward within the current track.
Stop.
Go to the previous track.
Eject.
Go to the next track.
Stop.
Play.
Fast forward.
Pause.
Fast reverse.
Go to the next title or chapter.
Go to the previous title or chapter.