
6Quick Reference Guide
• Service Tag and Express Service Code 
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on your computer.
• Use the Service Tag to 
identify your computer 
when you use 
support.dell.com
 or contact 
technical support.
• Enter the Express Service 
Code to direct your call 
when contacting technical support. 
• Solutions — Troubleshooting hints and tips, 
articles from technicians, online courses, and 
frequently asked questions 
• Community — Online discussion with other 
Dell customers
• Upgrades — Upgrade information for 
components, such as memory, the hard drive, and 
the operating system
• Customer Care — Contact information, service 
call and order status, warranty, and repair 
information
• Service and support — Service call status and 
support history, service contract, and online 
discussions with technical support
• Reference — Computer documentation, details 
on my computer configuration, product 
specifications, and white papers
• Downloads — Certified drivers, patches, and 
software updates 
• Desktop System Software (DSS) — If you 
reinstall the operating system for your computer, 
you should also reinstall the DSS utility. DSS 
provides critical updates for your operating 
system and support for Dell 3.5-inch USB floppy 
drives, Intel
®
 Pentium
®
M processors, optical 
drives, and USB devices. DSS is necessary for 
correct operation of your Dell computer. The 
software automatically detects your computer 
and operating system and installs the updates 
appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support site.
NOTE: Corporate, government, and education customers can 
also use the customized Dell Premier Support website at 
premier.support.dell.com.The website may not be available in 
all regions.
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