Dell OptiPlex 330 User manual

www.dell.com | support.dell.com
Dell™ OptiPlex™ 330 User’s Guide
Model DCSM and DCNE

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the "Glossary" on
page 271.
If you purchased a Dell™ n Series computer, any references in this document to
Microsoft
®
Windows
®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, OptiPlex, Inspiron, TravelLite, Dell OpenManage,
and Strike Zone are trademarks of Dell Inc.; Intel, Pentium, SpeedStep, and Celeron are registered
trademarksofIntelCorporation; Microsoft, Windows Vista, and Windows aretrademarksorregistered
trademarksofMicrosoftCorporation;ComputraceandAbsoluteareregisteredtrademarksofAbsolute
Software Corporation; Bluetoothis a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc.
underlicense.ENERGY STAR isaregisteredtrademark of the U.S. EnvironmentalProtection Agency.
As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR
guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model DCSM and DCNE
September 2007 P/N RW281 Rev. A00

Contents 3
Contents
1 Finding Information . . . . . . . . . . . . . . . . . 13
2 Mini Tower Computer Views . . . . . . . . . . 21
Front View . . . . . . . . . . . . . . . . . . . . . . . . 21
Back View . . . . . . . . . . . . . . . . . . . . . . . . 23
Back Panel Connectors . . . . . . . . . . . . . . . . . 24
Mini Tower Specifications . . . . . . . . . . . . . . . 27
3 Desktop Computer Views . . . . . . . . . . . . 33
Front View . . . . . . . . . . . . . . . . . . . . . . . . 33
Back View . . . . . . . . . . . . . . . . . . . . . . . . 35
Back Panel Connectors . . . . . . . . . . . . . . . . . 36
Desktop Computer Specifications . . . . . . . . . . . 39
4 Setting Up Your Computer . . . . . . . . . . . . 47
Installing Your Computer in an Enclosure . . . . . . . 47
Setting Up a Home and Office Network . . . . . . . . 49
Connecting to a Network Adapter . . . . . . . . . 49
Network Setup . . . . . . . . . . . . . . . . . . . 50

4Contents
Connecting to the Internet . . . . . . . . . . . . . . . . 51
Setting Up Your Internet Connection . . . . . . . . 51
Transferring Information to a New Computer . . . . . . 53
Microsoft®Windows®XP (Optional) . . . . . . . 53
Microsoft Windows Vista™ (Optional) . . . . . . . 57
Setting Up a Printer . . . . . . . . . . . . . . . . . . . 57
Printer Cable . . . . . . . . . . . . . . . . . . . . 57
Connecting a USB Printer . . . . . . . . . . . . . 57
Connecting a Parallel Printer . . . . . . . . . . . . 59
Connecting Two Monitors . . . . . . . . . . . . . . . . 60
Connecting Two Monitors With VGA Connectors . 60
Connecting One Monitor With a VGA Connector
and One Monitor With a DVI Connector . . . . . . 61
Connecting a TV . . . . . . . . . . . . . . . . . . 62
Changing the Display Settings . . . . . . . . . . . 62
Power Protection Devices . . . . . . . . . . . . . . . 62
Surge Protectors . . . . . . . . . . . . . . . . . . 62
Line Conditioners . . . . . . . . . . . . . . . . . . 63
Uninterruptible Power Supplies . . . . . . . . . . 63
5 Advanced Features . . . . . . . . . . . . . . . . . 65
LegacySelect Technology Control . . . . . . . . . . . 65
Manageability . . . . . . . . . . . . . . . . . . . . . . 65
Dell OpenManage™ IT Assistant . . . . . . . . . 65
Dell OpenManage Client Instrumentation . . . . . 65
Power Management . . . . . . . . . . . . . . . . . . . 66
Using Multimedia . . . . . . . . . . . . . . . . . . . . 69
Playing CDs or DVDs . . . . . . . . . . . . . . . . 69

Contents 5
Adjusting the Volume . . . . . . . . . . . . . . . . 70
Adjusting the Picture . . . . . . . . . . . . . . . . 71
6 Securing Your Computer . . . . . . . . . . . . . 75
Security Management Software . . . . . . . . . . . . 75
Password Types . . . . . . . . . . . . . . . . . . 75
Activating the Security Management Software . . 75
Using the Security Management Software . . . . 76
Computer Tracking Software . . . . . . . . . . . . . . 76
If Your Computer Is Lost or Stolen . . . . . . . . . . . 76
7SystemSetup. . . . . . . . . . . . . . . . . . . . . . 79
Overview . . . . . . . . . . . . . . . . . . . . . . . . 79
Entering System Setup . . . . . . . . . . . . . . . . . 79
System Setup Screens . . . . . . . . . . . . . . . . . . 79
System Setup Options . . . . . . . . . . . . . . . 80
Boot Sequence . . . . . . . . . . . . . . . . . . . 88
Clearing Forgotten Passwords . . . . . . . . . . . . . 91
Clearing CMOS Settings . . . . . . . . . . . . . . . . 92
Flashing the BIOS . . . . . . . . . . . . . . . . . . . . 93
About RAID Configurations . . . . . . . . . . . . . . . 95
Verifying That RAID Is Working . . . . . . . . . . 95
RAID Level 1 Configuration . . . . . . . . . . . . . 96
Troubleshooting RAID . . . . . . . . . . . . . . . 96
Recovering From a Multiple Hard Drive Failure
Using the Intel®RAID Option ROM Utility . . . . . 97

6Contents
Recovering From a Single Hard Drive Failure
Using the Intel Matrix Storage Manager . . . . . . 98
Setting Your Computer to RAID-Enabled Mode . . 98
Cleaning Your Computer . . . . . . . . . . . . . . . . . 99
Computer, Keyboard, and Monitor . . . . . . . . . 99
Floppy Drive . . . . . . . . . . . . . . . . . . . . 99
CDs and DVDs . . . . . . . . . . . . . . . . . . . 99
8 Troubleshooting Tools . . . . . . . . . . . . . . 101
Power Lights . . . . . . . . . . . . . . . . . . . . . . . 101
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . 102
System Messages . . . . . . . . . . . . . . . . . . . . 104
Diagnostic Lights . . . . . . . . . . . . . . . . . . . . 106
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 111
When to Use the Dell Diagnostics . . . . . . . . . 111
Starting the Dell Diagnostics From Your
Hard Drive . . . . . . . . . . . . . . . . . . . . . 111
Starting the Dell Diagnostics From the
Drivers and
Utilities media . . . . . . . . . . . . . . . . . . . 112
Dell Diagnostics Main Menu . . . . . . . . . . . . 112
9 Troubleshooting . . . . . . . . . . . . . . . . . . . 115
Solving Problems . . . . . . . . . . . . . . . . . . . . 115
Battery Problems . . . . . . . . . . . . . . . . . . 115
Drive Problems . . . . . . . . . . . . . . . . . . . 115
E-Mail, Modem, and Internet Problems . . . . . . 117
Error Messages . . . . . . . . . . . . . . . . . . 118

Contents 7
IEEE 1394 Device Problems . . . . . . . . . . . . 119
Keyboard Problems . . . . . . . . . . . . . . . . 120
Lockups and Software Problems . . . . . . . . . 120
Memory Problems . . . . . . . . . . . . . . . . . 122
Mouse Problems . . . . . . . . . . . . . . . . . . 123
Network Problems . . . . . . . . . . . . . . . . . 124
Power Problems . . . . . . . . . . . . . . . . . . 124
Printer Problems . . . . . . . . . . . . . . . . . . 125
Scanner Problems . . . . . . . . . . . . . . . . . 126
Sound and Speaker Problems . . . . . . . . . . . 127
Video and Monitor Problems . . . . . . . . . . . . 128
If only part of the display is readable . . . . . . . 130
Power Lights . . . . . . . . . . . . . . . . . . . . . . 130
10 Reinstalling Software . . . . . . . . . . . . . . 133
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 133
What Is a Driver? . . . . . . . . . . . . . . . . . . 133
Identifying Drivers . . . . . . . . . . . . . . . . . 133
Reinstalling Drivers and Utilities . . . . . . . . . . 134
Troubleshooting Software and Hardware Problems . . 136
Restoring Your Operating System . . . . . . . . . . . . 137
Using Microsoft Windows System Restore . . . . 137
Using Dell™ PC Restore and
Dell Factory Image Restore . . . . . . . . . . . . 139
Using the Operating System Media . . . . . . . . 142
11 Adding and Replacing Parts . . . . . . . . . 143
Before You Begin . . . . . . . . . . . . . . . . . . . . 143
Recommended Tools . . . . . . . . . . . . . . . . 143

8Contents
Turning Off Your Computer . . . . . . . . . . . . . 143
Before Working Inside Your Computer . . . . . . . 144
12 Mini Tower Computer Parts . . . . . . . . . . 147
Removing the Computer Cover . . . . . . . . . . . . . 147
Inside View of Your Computer . . . . . . . . . . . . . . 149
System Board Components . . . . . . . . . . . . . . . 150
Power Supply DC Connector Pin Assignments . . . . . 152
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 155
Installation Guidelines . . . . . . . . . . . . . . . 155
Installing Memory . . . . . . . . . . . . . . . . . 156
Removing Memory . . . . . . . . . . . . . . . . . 157
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
PCI and PCI Express Cards . . . . . . . . . . . . . 158
Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Removing the Bezel . . . . . . . . . . . . . . . . 165
Replacing the Bezel . . . . . . . . . . . . . . . . 166
Drives . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Recommended Drive Cable Connections . . . . . 167
Connecting Drive Cables . . . . . . . . . . . . . . 167
Drive Interface Connectors . . . . . . . . . . . . 167
Connecting and Disconnecting Drive Cables . . . 168
Hard Drives . . . . . . . . . . . . . . . . . . . . . 168
Installing a Second Hard Drive . . . . . . . . . . . 174
Drive-Panel Inserts . . . . . . . . . . . . . . . . . 178
Floppy Drive . . . . . . . . . . . . . . . . . . . . 180
Optical Drive . . . . . . . . . . . . . . . . . . . . 185

Contents 9
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Replacing the Battery . . . . . . . . . . . . . . . 190
Power Supply . . . . . . . . . . . . . . . . . . . . . . 192
Replacing the Power Supply . . . . . . . . . . . . 192
Speakers . . . . . . . . . . . . . . . . . . . . . . . . . 194
Installing a Speaker . . . . . . . . . . . . . . . . 194
Removing a Speaker . . . . . . . . . . . . . . . . 195
Processor . . . . . . . . . . . . . . . . . . . . . . . . 196
Removing the Processor and Heat Sink . . . . . . 197
Installing the Processor and Heat Sink . . . . . . 199
I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . 203
Removing the I/O Panel . . . . . . . . . . . . . . 203
Installing the I/O Panel . . . . . . . . . . . . . . . 204
System Board . . . . . . . . . . . . . . . . . . . . . . 205
Removing the System Board . . . . . . . . . . . . 205
Installing the System Board . . . . . . . . . . . . 207
Replacing the Computer Cover . . . . . . . . . . . . . 207
13 Desktop Computer Parts . . . . . . . . . . . . 209
Removing the Computer Cover . . . . . . . . . . . . . 209
Inside View of Your Computer . . . . . . . . . . . . . 210
System Board Components . . . . . . . . . . . . . . . 212
Power Supply DC Connector Pin Assignments . . . . . 214
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 217
Installation Guidelines . . . . . . . . . . . . . . . 217
Installing Memory . . . . . . . . . . . . . . . . . 217

10 Contents
Removing Memory . . . . . . . . . . . . . . . . . 219
Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
PCI and PCI Express Cards . . . . . . . . . . . . . 220
Drives . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Recommended Drive Cable Connections . . . . . 227
Connecting Drive Cables . . . . . . . . . . . . . . 227
Drive Interface Connectors . . . . . . . . . . . . 228
Connecting and Disconnecting Drive Cables . . . 228
Hard Drives . . . . . . . . . . . . . . . . . . . . . 229
Floppy Drive . . . . . . . . . . . . . . . . . . . . 233
Optical Drive . . . . . . . . . . . . . . . . . . . . 237
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Replacing the Battery . . . . . . . . . . . . . . . 241
Power Supply . . . . . . . . . . . . . . . . . . . . . . 242
Replacing the Power Supply . . . . . . . . . . . . 243
Speakers . . . . . . . . . . . . . . . . . . . . . . . . . 245
Installing a Speaker . . . . . . . . . . . . . . . . 245
Removing a Speaker . . . . . . . . . . . . . . . . 246
Processor . . . . . . . . . . . . . . . . . . . . . . . . 247
Removing the Processor and Heat Sink . . . . . . 247
Installing the Processor . . . . . . . . . . . . . . 249
I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . 253
Removing the I/O Panel . . . . . . . . . . . . . . 253
Installing the I/O Panel . . . . . . . . . . . . . . . 254
System Board . . . . . . . . . . . . . . . . . . . . . . 255
Removing the System Board . . . . . . . . . . . . 255
Installing the System Board . . . . . . . . . . . . 257
Replacing the Computer Cover . . . . . . . . . . . . . 257

Contents 11
14 Getting Help . . . . . . . . . . . . . . . . . . . . . 261
Obtaining Assistance . . . . . . . . . . . . . . . . . . 261
Technical Support and Customer Service . . . . . 262
DellConnect . . . . . . . . . . . . . . . . . . . . 262
Online Services . . . . . . . . . . . . . . . . . . 262
AutoTech Service . . . . . . . . . . . . . . . . . 263
Automated Order-Status Service . . . . . . . . . 263
Problems With Your Order . . . . . . . . . . . . . . . 263
Product Information . . . . . . . . . . . . . . . . . . . 264
Returning Items for Warranty Repair or Credit . . . . . 264
Before You Call . . . . . . . . . . . . . . . . . . . . . 264
Diagnostics Checklist . . . . . . . . . . . . . . . . . . 266
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 267
15 Appendix . . . . . . . . . . . . . . . . . . . . . . . . 269
FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 269
FCC Class B . . . . . . . . . . . . . . . . . . . . . 269
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

12 Contents

Finding Information 13
Finding Information
NOTE: Some features or media may be optional and may not ship with your
computer. Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.

14 Finding Information
What Are You Looking For? Find It Here
• A diagnostic program for my computer
• Drivers for my computer
• Desktop System Software (DSS)
Drivers and Utilities Media
NOTE: The Drivers and Utilities media may
be optional and may not ship with your
computer.
Drivers are already installed on your
computer. You can use the media to
reinstall drivers (see "Reinstalling Drivers
and Utilities" on page 134), to run the
Dell Diagnostics (see "Dell Diagnostics"
on page 111).
Readme files may be included on your
media to provide last-minute updates
about technical changes to your computer
or advanced technical-reference material
for technicians or experienced users.
NOTE: Drivers and documentation updates
can be found at support.dell.com.

Finding Information 15
• Basic troubleshooting information
• How to run the Dell Diagnostics
• Tools and utilities
• How to set up a printer
Quick Reference Guide
NOTE: This document may be optional and
may not ship with your computer.
NOTE: This document is available as a PDF
at support.dell.com.
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Dell™ Product Information Guide
• How to remove and replace parts
• Specifications
• How to configure system settings
• How to troubleshoot and solve problems
Dell OptiPlex™ 330 User’s Guide
Microsoft Windows Help and Support
Center
1 Click the Windows Vista start button →
Help and Support → Dell User and
System Guides
→ System Guides .
2 Click the User’s Guide for your
computer.
What Are You Looking For? Find It Here

16 Finding Information
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft
®
Windows
®
License
These labels are located on your
computer.
• Use the Service Tag to identify your
computer when you use
support.dell.com or contact support.
• Enter the Express Service Code to direct
your call when contacting support.
NOTE:
As an increased security measure, the
newly designed Microsoft Windows license
label incorporates a missing portion or
"hole" to discourage removal of the label.
What Are You Looking For? Find It Here

Finding Information 17
• Solutions — Troubleshooting hints and
tips, articles from technicians, and
online courses, frequently asked
questions
• Community — Online discussion with
other Dell customers
• Upgrades — Upgrade information for
components, such as memory, the hard
drive, and the operating system
• Customer Care — Contact information,
service call and order status, warranty,
and repair information
• Service and support — Service call
status and support history, service
contract, online discussions with
technical support
• Dell Technical Update Service —
Proactive e-mail notification of software
and hardware updates for your computer
• Reference — Computer documentation,
details on my computer configuration,
product specifications, and white papers
• Downloads — Certified drivers, patches,
and software updates
Dell Support Website — support.dell.com
NOTE: Select your region or business
segment to view the appropriate support
site.
• Desktop System Software (DSS) — If
you reinstall the operating system for
your computer, you should also reinstall
the DSS utility. DSS provides critical
updates for your operating system and
support for processors, optical drives,
USB devices, and so on. DSS is
necessary for correct operation of your
Dell computer. The software
automatically detects your computer
and operating system and installs the
updates appropriate for your
configuration.
To download Desktop System Software:
1 Go to support.dell.com , select your
region or business segment, and enter
your Service Tag.
2 Select Drivers & Downloads and click
Go .
3 Click your operating system and search
for the keyword
Desktop System
Software
.
NOTE: The support.dell.com user interface
may vary depending on your selections.
What Are You Looking For? Find It Here

18 Finding Information
• How to use Windows Vista™
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support Center
1 Click the Windows Vista s tart button
→ Help and Support .
2 Type a word or phrase that describes
your problem and click the arrow icon.
3 Click the topic that describes your
problem.
4 Follow the instructions on the screen.
• How to reinstall my operating system
Operating System Media
NOTE: The Operating System media may be
optional and may not ship with your
computer.
The operating system is already installed
on your computer. To reinstall your
operating system, use the Operating
System disc. See "Restoring Your
Operating System" on page 137.
What Are You Looking For? Find It Here

Finding Information 19
After you reinstall your operating system,
use the Drivers and Utilities disc to
reinstall drivers for the devices that came
with your computer.
Your operating system product key label is
located on your computer.
NOTE: The color of your disc varies based
on the operating system you ordered.
What Are You Looking For? Find It Here

20 Finding Information