Dell Optiplex 9010 All In One User manual

Dell OptiPlex 9010 All-In-One Touch
Owner's Manual
Regulatory Model: W04C
Regulatory Type: W04C001

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
©2012 Dell Inc.
Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™, OptiPlex™, Latitude™, PowerEdge™, PowerVault™,
PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™and Vostro™are trademarks of Dell
Inc. Intel®, Pentium®, Xeon®, Core®and Celeron®are registered trademarks of Intel Corporation in the U.S. and other countries. AMD®
is a registered trademark and AMD Opteron™, AMD Phenom™and AMD Sempron™are trademarks of Advanced Micro Devices, Inc.
Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista®and Active Directory®are either trademarks
or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat®and Red Hat®
Enterprise Linux®are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell®and SUSE®are
registered trademarks of Novell Inc. in the United States and other countries. Oracle®is a registered trademark of Oracle Corporation
and/or its affiliates. Citrix®, Xen®, XenServer®and XenMotion®are either registered trademarks or trademarks of Citrix Systems, Inc. in
the United States and/or other countries. VMware®, Virtual SMP®, vMotion®, vCenter®and vSphere®are registered trademarks or
trademarks of VMware, Inc. in the United States or other countries. IBM®is a registered trademark of International Business Machines
Corporation.
2012 - 11
Rev. A00

Contents
Notes, Cautions, and Warnings...................................................................................................2
1 Working on Your Computer.......................................................................................................7
Before Working Inside Your Computer.....................................................................................................................7
Turning Off Your Computer.......................................................................................................................................8
After Working Inside Your Computer........................................................................................................................8
2 Removing and Installing Components.....................................................................................9
Recommended Tools................................................................................................................................................9
Removing the VESA Stand........................................................................................................................................9
Installing the VESA Stand.......................................................................................................................................10
Removing the Back Cover.......................................................................................................................................10
Installing the Back Cover........................................................................................................................................11
Removing the Memory............................................................................................................................................11
Installing the Memory.............................................................................................................................................12
Removing the VESA Mount Bracket.......................................................................................................................12
Installing the VESA Mount Bracket........................................................................................................................13
Removing the Touchscreen Board.........................................................................................................................13
Installing the Touchscreen Board..........................................................................................................................14
Removing the Converter Board..............................................................................................................................14
Installing the Converter Board................................................................................................................................14
Removing the System-Board Shield.......................................................................................................................15
Installing the System-Board Shield........................................................................................................................15
Removing the Coin-Cell Battery..............................................................................................................................15
Installing the Coin-Cell Battery...............................................................................................................................16
Removing the Optical Drive....................................................................................................................................16
Installing the Optical Drive.....................................................................................................................................18
Removing the Hard Drive........................................................................................................................................18
Installing the Hard Drive.........................................................................................................................................19
Removing the Intrusion Switch...............................................................................................................................19
Installing the Intrusion Switch................................................................................................................................20
Removing the Wireless Local Area Network (WLAN) Card...................................................................................21
Installing the WLAN Card.......................................................................................................................................21
Removing the Power-Supply Fan............................................................................................................................21
Installing the Power-Supply Fan.............................................................................................................................22
Removing the Power Supply Unit (PSU).................................................................................................................23
Installing the Power Supply Unit............................................................................................................................24

Removing the Heat-Sink Assembly.........................................................................................................................24
Installing the Heat-Sink Assembly..........................................................................................................................24
Removing the Input/Output Board Shield...............................................................................................................25
Installing the Input/Output Board Shield................................................................................................................27
Removing the Power-Button Board........................................................................................................................27
Installing the Power-Button Board.........................................................................................................................28
Removing the Processor Fan..................................................................................................................................28
Installing the Processor Fan...................................................................................................................................29
Removing the Processor.........................................................................................................................................29
Installing the Processor..........................................................................................................................................29
Removing the Speakers..........................................................................................................................................30
Installing the Speakers...........................................................................................................................................31
Removing the System Board...................................................................................................................................31
System Board Layout..............................................................................................................................................32
Installing the System Board....................................................................................................................................33
Jumper Settings......................................................................................................................................................34
Clearing the CMOS Password..........................................................................................................................34
Disabling the Password...................................................................................................................................34
Removing the Display Panel...................................................................................................................................35
Installing the Display Panel....................................................................................................................................39
Removing the Antenna Modules............................................................................................................................39
Installing the Antenna Modules..............................................................................................................................40
Removing the Camera.............................................................................................................................................40
Installing the Camera..............................................................................................................................................41
3 System Setup.............................................................................................................................43
Boot Sequence.......................................................................................................................................................43
Navigation Keys......................................................................................................................................................43
System Setup Options — BIOS Setup....................................................................................................................44
Updating the BIOS .................................................................................................................................................52
System and Setup Password..................................................................................................................................53
Assigning a System Password and Setup Password......................................................................................53
Deleting or Changing an Existing System and/or Setup Password..................................................................54
4 Diagnostics.................................................................................................................................55
Enhanced Pre-Boot System Assessment (ePSA) Diagnostics...............................................................................55
Power Supply Built in Self-Test..............................................................................................................................55
5 Troubleshooting Your Computer.............................................................................................57
Diagnostic Power LED Codes.................................................................................................................................57
Beep Codes.............................................................................................................................................................58
Error Messages......................................................................................................................................................58

6 Technical Specifications.........................................................................................................61
7 Contacting Dell .........................................................................................................................67

6

1
Working on Your Computer
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your
personal safety. Unless otherwise noted, each procedure included in this document assumes that the following
conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or--if purchased separately--installed by performing the removal procedure in
reverse order.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For
additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/
regulatory_compliance
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface, such as a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its
pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some
cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs
before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any
connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
2. Turn off your computer (see Turning Off Your Computer).
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
3. Disconnect all network cables from the computer.
4. Disconnect your computer and all attached devices from their electrical outlets.
5. Press and hold the power button while the computer is unplugged to ground the system board.
6. Remove the cover.
7

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity, which could harm internal components.
Turning Off Your Computer
CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your
computer.
1. Shut down the operating system:
– In Windows 8: If you using a touch-enabled device:
Swipe in from the right edge of the screen, opening the Charms menu and select Settings. Select the
and then select Shut down
– In Windows 8: If using a mouse:
Point to upper-right corner of the screen and click Settings. Click on the and then select Shut down.
– In Windows 7:
Click Start , then click Shut Down.
– In Windows Vista:
Click Start , then click the arrow in the lower-right corner of the Start menu as shown below, and then
click Shut Down.
2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6
seconds to turn them off.
After Working Inside Your Computer
After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before
turning on your computer.
1. Replace the cover.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
2. Connect any telephone or network cables to your computer.
3. Connect your computer and all attached devices to their electrical outlets.
4. Turn on your computer.
5. If required, verify that the computer works correctly by running the Dell Diagnostics.
8

2
Removing and Installing Components
This section provides detailed information on how to remove or install the components from your computer.
Recommended Tools
The procedures in this document may require the following tools:
• Small flat-blade screwdriver
• Phillips screwdriver
• Small plastic scribe
Removing the VESA Stand
1. Follow the procedures in Before Working Inside Your Computer .
2. Place the computer on a flat surface, display side facing downwards.
3. Using a plastic scribe, release the cover starting with the notches at the bottom.
NOTE: To avoid damaging the VESA stand cover, handle the plastic scribe with care.
4. Lift the VESA cover upwards and away from the computer.
9

5. Remove the screws that secure the VESA stand to the computer and lift the VESA stand away from the computer.
Installing the VESA Stand
1. Align and place the VESA stand on the back of the computer.
2. Tighten the screws to secure the VESA stand to the computer.
3. Place and press the VESA cover on the computer, till it clicks into place.
4. Follow the procedures in After Working Inside Your Computer .
Removing the Back Cover
1. Follow the procedures in Before Working Inside Your Computer .
2. Remove the VESA stand.
3. Remove the screws from the base of the computer.
10

4. Lift the cover and remove it from the computer using the notches near the input/output panel.
Installing the Back Cover
1. Place the cover on the back of the computer using the notches near the input/output panel.
2. Tighten the screws to secure the back cover to the computer.
3. Install the VESA stand.
4. Follow the procedures in After Working Inside Your Computer .
Removing the Memory
1. Follow the procedures in Before Working Inside Your Computer .
2. Remove the:
a) VESA stand
b) back cover
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3. Lift the memory shield outwards.
4. Pry the retention clips away from the memory module until it pops up. Lift and remove the memory module from its
connector.
Installing the Memory
1. Align the notch on the memory-card with the tab in the system-board connector.
2. Press down on the memory module until the release tabs spring back to secure them in place.
3. Place the memory shield back into its place.
4. Install the:
a) back cover
b) VESA stand
5. Follow the procedures in After Working Inside Your Computer .
Removing the VESA Mount Bracket
1. Follow the procedures in Before Working Inside Your Computer .
2. Remove the:
a) VESA stand
b) back cover
3. Remove the screws that secure the VESA mount bracket to the computer. Lift the bracket away from the computer.
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Installing the VESA Mount Bracket
1. Align and place the bracket on the back of the computer.
2. Tighten the screws to secure the VESA mount bracket to the computer.
3. Install the:
a) back cover
b) VESA stand
4. Follow the procedures in After Working Inside Your Computer .
Removing the Touchscreen Board
1. Follow the procedures in Before Working Inside Your Computer .
2. Remove the:
a) VESA stand
b) back cover
c) VESA mount bracket
3. Press the sides of the touchscreen-board shield to release the notches securing it to the chassis and remove the
touchscreen-board shield from the chassis. Disconnect the system-board cable from the touchscreen-board cable
connector. Lift the connector latch and disconnect the touchscreen-board cables from the touchscreen board.
4. Remove the screws that secure the touchscreen board to the chassis. Lift up and remove the touchscreen board
from the chassis.
13

Installing the Touchscreen Board
1. Tighten the screws to secure the touchscreen board to the chassis.
2. Connect all the touchscreen-board cables to the connectors on the touchscreen board and secure the latches.
3. Connect the system-board cable to the touchscreen-board cable connector.
4. Align and press the sides of touchscreen-board shield to secure the notches into the slots and snap the shield into
place.
5. Install:
a) VESA mount bracket
b) back cover
c) VESA stand
6. Follow the procedures in After Working Inside Your Computer .
Removing the Converter Board
1. Follow the procedures in Before Working Inside Your Computer .
2. Remove the:
a) VESA stand
b) back cover
3. Disconnect the backlight and converter cables from the converter board. Remove the screws that secure the
converter board to the computer. Lift the convertor board away from the computer.
Installing the Converter Board
1. Place the convertor board into its place.
2. Tighten the screws that secure the converter board to the computer.
3. Connect the backlight and converter cables to the converter board.
4. Install the:
14

a) back cover
b) VESA stand
5. Follow the procedures in After Working Inside Your Computer .
Removing the System-Board Shield
1. Follow the procedures in Before Working Inside Your Computer .
2. Remove the:
a) VESA stand
b) back cover
c) VESA mount bracket
3. Remove the screws that secure the system-board shield to the computer. Lift the system-board shield away from
the computer.
Installing the System-Board Shield
1. Align and place the system-board shield on the back of the computer.
2. Tighten the screws that secure the system-board shield to the computer.
3. Install the:
a) VESA mount bracket
b) back cover
c) VESA stand
4. Follow the procedures in After Working Inside Your Computer .
Removing the Coin-Cell Battery
1. Follow the procedures in Before Working Inside Your Computer .
2. Remove the:
a) VESA stand
b) back cover
c) system-board shield
15

3. Press the release latch away from the battery. The battery pops out from the socket; lift the coin-cell battery out of
the computer.
Installing the Coin-Cell Battery
1. Place the coin-cell battery into its slot on the system board.
2. Press the coin-cell battery downward until the release latch springs back into place and secures it.
3. Install:
a) system-board shield
b) base cover
c) VESA stand
4. Follow the procedures in After Working Inside Your Computer .
Removing the Optical Drive
1. Follow the procedures in Before Working Inside Your Computer .
2. Remove the:
a) VESA stand
b) back cover
c) VESA mount bracket
3. Remove the screws that secure the optical-drive bracket to the computer.
4. Slide the optical drive outwards. Disconnect the optical-drive cable.
16

5. Lift the optical drive from the computer.
6. Remove the screws that secure the optical-drive bracket to the optical drive. Remove the optical-drive bracket
from the optical drive.
17

Installing the Optical Drive
1. Place the optical-drive bracket on the optical drive.
2. Tighten the screws that secure the optical-drive bracket to the optical drive.
3. Align and slide the optical drive into its slot.
4. Connect the optical-drive cable.
5. Tighten the screws that secure the optical drive to the computer.
6. Install the:
a) VESA mount bracket
b) back cover
c) VESA stand
7. Follow the procedures in After Working Inside Your Computer .
Removing the Hard Drive
1. Follow the procedures in Before Working Inside Your Computer .
2. Remove the:
a) VESA stand
b) back cover
c) VESA mount bracket
3. Unthread the cables from the notches on the hard-drive bracket. Disconnect the hard-drive cables from the hard
drive.
4. Remove the screw that secures the hard-drive bracket to the system board. Slide and lift the hard-drive bracket
away from the computer.
5. For a 2.5–inch hard drive, remove the screws that secure the hard drive to the hard-drive bracket. Slide the hard
drive from the hard-drive bracket. Remove the screws that secure the hard-drive case to the hard drive.
18

6. For a 3.5–inch hard drive, remove the screws that secure the hard drive to the hard-drive bracket. Slide the hard
drive from the hard-drive bracket.
Installing the Hard Drive
1. For a 3.5–inch hard drive, slide the hard drive into the hard-drive bracket. Tighten the screws that secure the hard
drive to the hard-drive bracket.
2. For a 2.5–inch hard drive, tighten the screws that secure the hard-drive case to the hard drive. Slide the hard drive
into the hard-drive bracket. Tighten the screws that secure the hard drive to the hard-drive bracket.
3. Align and place the hard-drive bracket on the computer. Tighten the screw that secures the hard-drive bracket to
the system board.
4. Connect the hard drive cables to the hard drive. Thread the cables into the notches on the hard-drive bracket.
5. Install:
a) VESA mount bracket
b) back cover
c) VESA stand
6. Follow the procedures in After Working Inside Your Computer .
Removing the Intrusion Switch
1. Follow the procedures in Before Working Inside Your Computer .
2. Remove the:
a) VESA stand
b) back cover
c) VESA mount bracket
d) system-board shield
19

3. Disconnect the intrusion cable from the connector on the system board. Unthread the cable from the notches on
the computer.
4. Remove the screws that secure the intrusion switch to the chassis. Lift the intrusion switch and remove it from the
computer.
Installing the Intrusion Switch
1. Place the intrusion switch on the computer and tighten the screw to secure it to the chassis.
2. Thread the cable along the notches on the chassis and connect the intrusion switch to the connector on the system
board.
3. Install:
a) system-board shield
b) VESA mount bracket
c) back cover
d) VESA stand
4. Follow the procedures in After Working Inside Your Computer .
20