Dell OptiPlex 9020 User manual

Outstanding reliability & productivity
With a robust chassis that has undergone intense testing,
the OptiPlex 9020 All-in-One is designed for ultimate
reliability. Components and assembled systems are tested in
order to simulate years of usage and deployments in tough
conditions.
Empower your workforce with Dell’s most powerful
commercial All-in-One ever1. Users can power through
their day with up to the latest Intel® Core™ i7 processors,
choice of hard drive, SSD or hybrid drives, high-speed
memory options, and optional discrete graphics.
Users can connect and communicate with colleagues around
the world with wireless connectivity options, microphone and
headset mini-jacks for voice-over-IP, and Microsoft Lync for
optimal video conferencing.
Maximize productivity with intuitive design features that adapt
to unique work styles, with optional articulated stand and
touch screen. A great combination for natural interaction and
productivity with Microsoft ® Windows 8.
Enjoy a clutter-free workspace with Dell’s Wireless Keyboard
and Mouse for increased productivity.
Dell OptiPlex desktops are engineered to respect our planet
and oer services that help minimize energy consumption
and enable recycling.
Most manageable All-in-One
Manage and maintain your OptiPlex 9020 All-in-One with
ease with the latest Intel® vPro systems management
iAMT 9.x, which helps deliver seamless management even
when systems are oine. Update once with Dell’s unique
extension for one-to-many remote BIOS management
and simplify management. The OptiPlex 9020 All-in-
One is designed to seamlessly integrate into the oce
environment and share a common image with the mini-
tower (MT), small form-factor (SFF), and ultra small form-
factor (USFF).
Confidently safeguard data with Dell Data Protection
software for advanced authentication and encryption, Dell
Protected Workspace software for protection against the
latest malware, Trusted Platform Module (TPM)2, encrypted
hard drive options, and optional biometric authentication
peripherals. Physical lock slot and optional lockable port
cover and desk mount further help protect your system.
Dell OptiPlex long lifecycles, managed transitions, and
ImageWatch™ advance look at software and hardware
changes help ensure long-term stability so you can
confidently plan for the future. The OptiPlex desktops are
easy to service and maintain with color-coded highlight
tool-less accessible system components and grip points
(MT/SFF/USFF).
Rely on Dell Services
3
to configure, deploy, manage, and
support your OptiPlex desktops for their entire lifecycle,
including reselling or recycling when they reach end of life.
Security and management solutions
Protect your data from device to the cloud with Dell
Data Protection | Encryption4, a single solution to protect
data on PCs, mobile devices, tablets, external media, and
public cloud storage. Remotely manage encryption and
authentication policies from a single console, and simplify
compliance with one-touch preset policy templates. Data-
centric encryption is quick and easy to deploy, and it won’t
interfere.
Dell systems management solutions help you simplify
management, automate processes, and reduce costs. Save
time with Dell automation tools to streamline deployment
and configuration, and eciently monitor, inventory and
update your systems with deep integration into Microsoft
System Center and Dell KACE consoles. Dell also oers
KACE4appliances to help seamlessly manage endpoints, or
Dell Services can help define and implement the right client
management solution for your unique needs.
Dell OptiPlex desktops can also serve as high-performance
endpoints within virtual desktop environments. Dell Cloud
Desktop diskless solution enable to secure data in a central
location, eliminating risk of loss and help prevent theft of
sensitive data. It provides a seamless computing experience
with fast log-in, application consistency and performance is
consistent and reliable, because all applications run locally on
the Dell Cloud Desktop.
Dell OptiPlex 9020 All-in-One
Dell™OptiPlex™9020 All-in-One is the world’s most manageable Intel®vPro™enabled All-in-One
desktop and delivers outstanding reliability and security.

All-in-One touch
For great productivity, Dell OptiPlex 9020 All-in-One
expands and oers an edge-to-edge 23” multi-touch
display that supports Windows 8 interactive experience.
Based on projected capacitive touchscreen technology,
that recognizes up to ten finger contacts; the OptiPlex
9020 All-in-One touch combined with Windows 8 delivers
new levels of natural interaction.
More eective collaboration can be achieved with the
optional articualted stand and a tilting webcam enabling
easy typing on the display, intuitive usage and multi-user
collaboration.
The OptiPlex 9020 All-in-One touch can be eciently
deployed as an electronic point-of-sales, interactive
helpdesk, reception computers, meeting room interactive
desktops or specialized solutions.
Non-touch Touch
Anti-glare display Multi-touch edge-to-edge display
Basic stand Basic or articualted stand
Optional fixed webcam Optional rotating webcam
Windows 8 support Windows 8 touch support
Articulating Stand with touch All-in-One Basic Stand with touch All-in-One
All-in-One touch edge-to-edge glass makes it easier to inter-
act with borders and corners of the display, while the tilting 1.3
MP webcam enables it’s usage even when hte system is used
in a reclined position.

Discover professional class desktops at Dell.com/OptiPlex
1. Based on Dell Preliminary benchmarks comparing Dell OptiPlex 9020 All-in-One to Dell OptiPlex 9010 All-in-One and Dell OptiPlex 3011 All-in-One. Pending final validation.
2. TPM: TPM is not available in all regions.
3. Availability and terms of Dell Services vary by region. For more information, visit www.dell.com/servicedescriptions.
4. Oering and availability may vary by region.
5. System Memory and Graphics: Significant system memory may be used to support graphics, depending on system memory size and other factors.
6. 4GB or Greater System Memory Capability: A 64-bit operating system is required to support 4GB or more of system memory.
7. Hard Drive: GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment and will be less.
8. PSU: This form factor utilizes a more ecient Active Power Factor Correction (APFC) power supply. Dell recommends only Universal Power Supplies (UPS) based on Sine Wave
output for APFC PSUs, not an approximation of a Sine Wave, Square Wave, or quasi-Square Wave (see UPS technical specifications). If you have questions please contact the
manufacturer to confirm the output type.
9. Computrace: Not a Dell oer. Certain conditions apply. For full details, see terms and conditions at www.lojackforlaptops.com.
10. Systems Management Options:
• Intel® vPro Technology - Fully vPro-capable at point of purchase; the vPro systems management option requires vPro processors. Includes support for Intel Advanced
Management Technology (AMT) 8.x.
• Intel® Standard Manageability - Fully enabled at point of purchase, the Intel Standard Management option is a subset of the AMT features. ISM is not upgradeable to vPro
technology post-purchase.
• No Out-of-Band Systems Management - This option entirely removes Intel out of band systems (OOB) management features. The system can still support in band
management. OOB management support through AMT cannot be upgraded post-purchase.
11. Limited Hardware Warranty: For copy of Ltd Hardware Warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty.
12. Onsite Service after Remote Diagnosis: Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and
multiple or extended sessions. If issue is covered by Limited Hardware Warranty (www.dell.com/warranty) and not resolved remotely, technician and/or part will be dispatched,
usually within 1 business day following completion of Remote Diagnosis. Availability varies. Other conditions apply.
13. Please refer to www.epeat.net for specific country registration rating and participation.
Feature OptiPlex 9020 All-in-One Technical Specication
Processors4Intel® 4th generation Core™ i7/i5 Quad Core, i3 Dual Core and Pentium® Dual Core
Chipset Intel® Q87 Express Chipset
Operating System Options Microsoft® Windows 8 Standard 64-bit, Microsoft ® Windows 8 Pro 64-bit
Microsoft® Windows 7® Home Basic SP1 (32/ 64 bit), Microsoft® Windows 7® Home Premium SP1 (32/64 bit), Microsoft® Windows
7® Professional SP1 (32/64 bit), Microsoft® Windows 7® Ultimate SP1 (32/64 bit)
Ubuntu® (select countries)
Panel 23” WLED, 1920x1080 FHD resolution with anti-glare coating ; optional projected capacitive touchscreen with glossy coating
Graphics Options5Integrated Intel® HD Graphics 4600; supports optional discrete graphics solutions from AMD
Memory5,6 2 SODIMM slots; Non-ECC dual-channel 1600MHz DDR3/DDR3L SDRAM, supports up to 16GB
Networking Integrated Intel® I217LM Ethernet LAN 10/100/1000; supports optional wireless 802.11n card and optional 802.11m wireless card
with Bluetooth
Note: the integrated Intel connection is required to support Intel® vPro™ Technology
I/O Ports 4 External USB 3.0 ports (2 side, 2 rear) and 4 External USB 2.0 ports; 1 RJ-45; 1 VGA; 1 HDMI; 2 PS/2; 1 Line-in (stereo/microphone),
2 Line-out (1 side for headphone/1 rear for speaker)
Removable Media Options Dell 8-in-1 Media Card Reader (standard)
Supports optional optical disc drives
Hard Drives7 Options Hard Disk Drives: up to 1TB
Supports Hybrid, Opal SED FIPS, and Solid State Drive
No Hard Drive – Supports Dell Cloud Desktop diskless option
Chassis Non-touch All-in-One systems Touch All-in-One systems
Camera type Optional xed 2.0 MP webcam with sliding door Optional, tilting 2.0 MP webcam
Dimensions
(H x W x D) Inches/(cm)
15.2 x 22.6 x 2.7 /
(38.6 x 57.4 x 6.8)
15.2 x 22.6 x 2.8 /
(38.6 x 57.4 x 7.2)
Min. Weight (lbs/kg) 16.8 / 7.6 20.8 / 9.44
Basic Stand Articulating Stand
Stand Depth Inches/(cm) 8.7 / (22) 9.84 / (25)
Stand Weight (lbs/kg) 5.28 / 2.4 6.6 / 3
Number of Bays 1 internal 3.5”
Expansion Slots 1 miniPCIe connector
Power Supply8 Unit (PSU) 200W up to 90% Ecient PSU; Active PFC
Recommended
Accessories4
Keyboards: Dell Multimedia Pro Keyboard, Dell Wireless Keyboard
Mouse: Dell Laser Mouse, Dell Wireless Mouse (bundled with Dell Wireless Keyboard)
Audio Speakers: Internal Dell audio speaker (standard)
Security Options4Trusted Platform Module2 (TPM) 1.2, Dell Data Protection|Access, Dell Data Protection|Encryption, Chassis lock slot support, optional
Chassis Intrusion Switch, Setup/BIOS Password, I/O Interface Security, optional Smart Card keyboards, Intel® Trusted Execution
Technology, Intel® Identity Protection Technology, Intel® Anti-Theft Technology, Dell Secure Works, BIOS support for optional
Computrace7
Systems Management
Options10
Intel® vPro Technology (iAMT 9.x) including Dell unique vPro extensions; Intel® Standard Manageability; No Out of Band Systems
Management
Environmental &
Regulatory Standards
Environmental Standards (eco-labels):ENERGY STAR 5.2 qualied, EPEAT Registered13, CECP, WEEE, Japan Energy Law, South Korea
Eco-label, EU RoHS, China RoHS, China Regulatory Name: OptiPlex 9010A
Other Environmental Options: Carbon O-set; Asset Resale and Recovery Service
Warranty Limited Hardware Warranty11; Standard 3-year On Site Service after Remote Diagnosis12 (3-3-3); Optional 3 year Dell ProSupport
oers premium support from expert technicians and 24x7 availability3.