Dell Vostro 220 - Vostro 220 Slim Desktop... User manual

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Dell™ Vostro™ 420/220/220s Service
Manual
Models: DCSCLF, DCSCMF, DCSCSF

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates potential for property damage, personal injury,
or death.
If you purchased a Dell™ n Series computer, any references in this document to
Microsoft
®
Windows
®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Vo s t ro are trademarks of Dell Inc.; Intel is a
registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows,
Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks
of Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered
trademark owned by Bluetooth SIG, Inc., and is used by Dell under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Models: DCSCLF, DCSCMF, DCSCSF
September 2009 Rev. A01

Contents 3
Contents
1 Troubleshooting. . . . . . . . . . . . . . . . . . . . . 9
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Power Lights . . . . . . . . . . . . . . . . . . . . . 9
Beep Codes . . . . . . . . . . . . . . . . . . . . . 10
System Messages . . . . . . . . . . . . . . . . . 12
Hardware Troubleshooter . . . . . . . . . . . . . 12
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 13
When to Use the Dell Diagnostics . . . . . . . . . 13
Starting the Dell Diagnostics From Your
Hard Drive . . . . . . . . . . . . . . . . . . . . . 13
Starting the Dell Diagnostics From the
Drivers and Utilities Disc . . . . . . . . . . . . . . 15
Dell Diagnostics Main Menu . . . . . . . . . . . . 16
Solving Problems . . . . . . . . . . . . . . . . . . . . 18
Battery Problems . . . . . . . . . . . . . . . . . . 19
Drive Problems . . . . . . . . . . . . . . . . . . . 19
Error Messages. . . . . . . . . . . . . . . . . . . 21
IEEE 1394 Device Problems. . . . . . . . . . . . . 21
Keyboard Problems. . . . . . . . . . . . . . . . . 22
Lockups and Software Problems . . . . . . . . . . 23
Memory Problems . . . . . . . . . . . . . . . . . 25
Mouse Problems . . . . . . . . . . . . . . . . . . 25
Network Problems . . . . . . . . . . . . . . . . . 26
Power Problems . . . . . . . . . . . . . . . . . . 27
Printer Problems . . . . . . . . . . . . . . . . . . 28
Scanner Problems . . . . . . . . . . . . . . . . . 29

4Contents
Sound and Speaker Problems . . . . . . . . . . . 30
Video and Monitor Problems . . . . . . . . . . . . 31
Dell Technical Update Service . . . . . . . . . . . . . 33
Dell Support Utility. . . . . . . . . . . . . . . . . . . . 33
Accessing the Dell Support Utility . . . . . . . . . 33
Clicking the Dell Support Icon . . . . . . . . . . . 33
Double-Clicking the Dell Support Icon . . . . . . . 34
2 Working on Your Computer . . . . . . . . . . 35
Recommended Tools . . . . . . . . . . . . . . . . . . . 35
Before Working on Your Computer . . . . . . . . . . . 35
Turning Off Your Computer . . . . . . . . . . . . . 36
Inside View of Your Computer . . . . . . . . . . . . . . 37
System Board Components. . . . . . . . . . . . . . . . 40
After Working on Your Computer . . . . . . . . . . . . 45
3 Computer Cover . . . . . . . . . . . . . . . . . . . 47
Removing the Computer Cover. . . . . . . . . . . . . . 47
Replacing the Computer Cover . . . . . . . . . . . . . 48
4 Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Removing the Bezel . . . . . . . . . . . . . . . . . . . 51
Replacing the Bezel . . . . . . . . . . . . . . . . . . . 53

Contents 5
5 Chassis Support Bracket. . . . . . . . . . . . . 55
Removing the Chassis Support Bracket. . . . . . . . . 55
Replacing the Chassis Support Bracket . . . . . . . . 57
6 PCI and PCI Express Cards . . . . . . . . . . . 59
Removing a PCI or PCI Express Card . . . . . . . . . . 59
Installing a PCI or PCI Express Card . . . . . . . . . . 60
Configuring Your Computer After Removing or
Installing a PCI or PCI Express Card . . . . . . . . . . 63
7Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 65
Removing a Hard Drive . . . . . . . . . . . . . . . 65
Replacing or Adding a Hard Drive . . . . . . . . . 69
Media Card Reader . . . . . . . . . . . . . . . . . . . 73
Removing a Media Card Reader . . . . . . . . . . 73
Replacing or Adding a Media Card Reader . . . . 77
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 80
Removing an Optical Drive . . . . . . . . . . . . . 80
Replacing or Adding an Optical Drive . . . . . . . 82
Removing a Drive Bay Break-Away Metal Plate . . . . 85
Vostro 420 and Vostro 220 . . . . . . . . . . . . . 85
Vostro 220s . . . . . . . . . . . . . . . . . . . . . 86

6Contents
8 I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . 89
Removing the I/O Panel . . . . . . . . . . . . . . . . . 89
Replacing the I/O Panel . . . . . . . . . . . . . . . . . 91
9Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Removing the Chassis Fan . . . . . . . . . . . . . . . . 93
Replacing the Chassis Fan. . . . . . . . . . . . . . . . 97
10 Processor Heat Sink/Fan Assembly . . . 99
Removing the Processor Heat Sink/Fan Assembly . . . 99
Replacing the Processor Heat Sink/Fan
Assembly . . . . . . . . . . . . . . . . . . . . . . . . 101
11 Memory Module(s). . . . . . . . . . . . . . . . . 103
Removing Memory Modules . . . . . . . . . . . . . . 103
Replacing or Adding a Memory Module. . . . . . . . 104
12 Power Supply . . . . . . . . . . . . . . . . . . . . . 107
Removing the Power Supply. . . . . . . . . . . . . . 107
Replacing the Power Supply. . . . . . . . . . . . . . 109
DC Power Supply Connectors . . . . . . . . . . . . . 110
DC Power Supply Connector Pin Assignments . . . . 112

Contents 7
13 Coin-Cell Battery . . . . . . . . . . . . . . . . . . 117
Removing the Coin-Cell Battery . . . . . . . . . . . . . 117
Replacing the Coin-Cell Battery. . . . . . . . . . . . . 118
14 System Board . . . . . . . . . . . . . . . . . . . . 119
Remove the System Board . . . . . . . . . . . . . . . . 119
Replacing a System Board. . . . . . . . . . . . . . . . 121
15 Processor . . . . . . . . . . . . . . . . . . . . . . . 125
Removing the Processor. . . . . . . . . . . . . . . . . 125
Replacing the Processor . . . . . . . . . . . . . . . . 126
16 System Setup Program . . . . . . . . . . . . . 129
Overview . . . . . . . . . . . . . . . . . . . . . . . . . 129
Entering the System Setup Program. . . . . . . . . . . 129
System Setup Program Screens . . . . . . . . . . . . . 130
System Setup Program Options . . . . . . . . . . . . . 130
Boot Sequence. . . . . . . . . . . . . . . . . . . . . . 133
Option Settings . . . . . . . . . . . . . . . . . . . 133
Changing Boot Sequence for the
Current Boot . . . . . . . . . . . . . . . . . . . . 133
Changing Boot Sequence for Future Boots . . . . 134
Clearing Forgotten Passwords . . . . . . . . . . . . . 134

8Contents
Clearing CMOS Settings . . . . . . . . . . . . . . . . 135
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Flashing the BIOS From the Hard Drive. . . . . . 136
17 Contacting Dell . . . . . . . . . . . . . . . . . . . 137

Troubleshooting 9
Troubleshooting
Tools
Power Lights
CAUTION: Before working inside your computer, read the safety information that
shipped with your computer. For additional safety best practices information, see
the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
The power button light located on the front of the computer illuminates and
blinks or remains solid to indicate different states:
• If the power light is blue and the computer is not responding, see "Beep
Codes" on page 10.
• If the power light is blinking blue, the computer is in standby mode. Press
a key on the keyboard, move the mouse, or press the power button to
resume normal operation.
• If the power light is off, the computer is either turned off or is not
receiving power.
– Reseat the power cable into both the power connector on the back of
the computer and the electrical outlet.
– If the computer is plugged into a power strip, ensure that the power
strip is plugged into an electrical outlet and that the power strip is
turned on.
– Bypass power protection devices, power strips, and power extension
cables to verify that the computer turns on properly.
– Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
– Ensure that the main power cable and front panel cable are securely
connected to the system board (see "System Board Components" on
page 40).
• If the power light is blinking amber, the computer is receiving electrical
power, but an internal power problem may exist.

10 Troubleshooting
– Ensure that the voltage selection switch is set to match the AC power
at your location, if applicable.
– Ensure that the processor power cable is securely connected to the
system board (see "System Board Components" on page 40).
• If the power light is steady amber, a device may be malfunctioning or
incorrectly installed.
– Remove and then reinstall the memory modules (see "Replacing or
Adding a Memory Module" on page 104).
– Remove and then reinstall any cards (see "PCI and PCI Express Cards"
on page 59).
• Eliminate interference. Some possible causes of interference are:
– Power, keyboard, and mouse extension cables
– Too many devices on a power strip
– Multiple power strips connected to the same electrical outlet
Beep Codes
Your computer may emit a series of beeps during start-up if the monitor
cannot display errors or problems. For example, one possible beep code may
consist of three short, repeated beeps indicating that the computer has
encountered a possible system board failure.
If your computer emits a series of beeps during start-up:
1
Write down the beep code.
2 Run the Dell Diagnostics to further identify the problem. (see "Dell
Diagnostics" on page 13).
Code (repetitive
short beeps)
Description Suggested Resolution
1 BIOS checksum
failure. Possible system
board failure.
Contact Dell (see "Contacting Dell" on
page 137).

Troubleshooting 11
2 No memory modules
are detected.
• If two or more memory modules are
installed, remove the modules (see
"Replacing or Adding a Memory
Module" on page 104), and then reinstall
one module and restart the computer. If
the computer starts normally, continue
to install additional memory modules
(one at a time) until you have identified
a faulty module or reinstalled all
modules without error.
• If available, install working memory of
the same type into your computer (see
"Replacing or Adding a Memory
Module" on page 104).
• If the problem persists, contact Dell (
see
"Contacting Dell" on page 137)
.
3 Possible system board
failure.
Contact Dell (see "Contacting Dell" on
page 137).
4 RAM Read/Write
failure.
• Ensure that no special requirements for
memory module/connector placement
exist (see "Replacing or Adding a
Memory Module" on page 104).
• Ensure that the memory you are using is
supported by your computer.
• If the problem persists, contact Dell
(see
"Contacting Dell" on page 137).
5 Real time clock failure.
Possible battery or
system board failure.
• Replace the battery (see "Coin-Cell
Battery" on page 117).
• If the problem persists, contact Dell
(see
"Contacting Dell" on page 137).
6 Video BIOS Test
Failure.
Contact Dell (see "Contacting Dell" on
page 137).
Code (repetitive
short beeps)
Description Suggested Resolution

12 Troubleshooting
System Messages
NOTE: If the message you received is not listed in the table, see the documentation
for either the operating system or the program that was running when the message
appeared.
ALERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT
CHECKPOINT [NNNN]. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS
CHECKPOINT AND CONTACT DELL TECHNICAL SUPPORT —The computer failed to
complete the boot routine three consecutive times for the same error (see "Contacting
Dell" on page 137).
CMOS CHECKSUM ERROR —Possible system board failure or RTC battery low.
Replace the battery (see "Replacing the Coin-Cell Battery" on page 118).
CPU FAN FAILURE —Processor heat sink/fan failure. Replace the heat sink/fan
assembly (see "Processor Heat Sink/Fan Assembly" on page 99).
HARD-DISK READ FAILURE —Possible hard drive failure during hard drive boot test.
KEYBOARD FAILURE —Keyboard failure or keyboard cable loose (see "Keyboard
Problems" on page 22).
NOBOOT DEVICE AVAILABLE —The system cannot detect a bootable device or
partition.
• If the hard drive is your boot device, ensure that the cables are connected and that
the drive is installed properly and partitioned as a boot device.
• Enter the system setup program (see "System Setup Program" on page 129)
and
ensure that the boot sequence information is correct.
NOTIMER TICK INTERRUPT —A chip on the system board might be malfunctioning
or system board failure (see
"System Setup Program " on page 129 for assistance).
NOTICE – HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A
PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS
THAT YOU BACK UP YOUR DATA REGULARLY. A PARAMETER OUT OF RANGE MAY OR
MAY NOT INDICATE APOTENTIAL HARD DRIVE PROBLEM.—S.M.A.R.T error,
possible hard drive failure. This feature can be enabled or disabled in BIOS setup.
Hardware Troubleshooter
If a device is either not detected during the operating system setup or is
detected, but incorrectly configured, you can use the Hardware
Troubleshooter to resolve the incompatibility.
Windows®XP:
1
Click Start → Help and Support .

Troubleshooting 13
2 Ty p e hardware troubleshooter in the search field and press
<Enter> to start the search.
3 In the Fix a Problem section, click Hardware Troubleshooter .
4 In the Hardware Troubleshooter list, select the option that best describes
the problem and click
Next to follow the remaining troubleshooting steps.
Windows Vista®:
1
Click the Windows Vista start button , and click Help and Support.
2 Ty p e hardware troubleshooter in the search field and press
<Enter> to start the search.
3 In the search results, select the option that best describes the problem and
follow the remaining troubleshooting steps.
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in this
section, and then run the Dell Diagnostics before contacting Dell for
assistance.
Start the Dell Diagnostics from your hard drive or from the Drivers and
Utilities disc provided with your computer.
NOTE: The Drivers and Utilities disc is optional and may not ship with your
computer.
NOTE: The Dell Diagnostics only operate on Dell computers.
Starting the Dell Diagnostics From Your Hard Drive
Before running the Dell Diagnostics, enter the system setup program (see
"System Setup Program" on page 129) to review your computer’s
configuration information, and ensure that the device you want to test is
displayed in the system setup program and is active.

14 Troubleshooting
The Dell Diagnostics is located on a separate diagnostic utility partition on
your hard drive.
NOTE: If your computer does not display a screen image, contact Dell (see
"Contacting Dell" on page 137.
1 Ensure that the computer is connected to an electrical outlet that is
known to be working properly.
2 Turn on (or restart) your computer.
3 When the DELL logo appears, press <F12> immediately.
NOTE: Keyboard failure may result when a key is held down for extended
periods of time. To avoid possible keyboard failure, press and release <F12> in
even intervals to open the Boot Device Menu.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop, and then shut down
your computer and try again.
4 Use the up- and down-arrow keys to select Diagnostics from the boot
menu and then press <Enter>.
NOTE: If you see a message stating that no diagnostics utility partition has
been found, run the Dell Diagnostics from your Drivers and Utilities disc (see
"Starting the Dell Diagnostics From the Drivers and Utilities Disc" on page 15).
5 Press any key to start the Dell Diagnostics from the diagnostics utility
partition on your hard drive.
6 Press <Tab> to select Test System and then press <Enter>.
NOTE: It is recommended that you select Test System to run a complete test
on your computer. Selecting Test Memory initiates the extended memory test,
which can take up to thirty minutes or more to complete. When the test
completes, record the test results and then press any key to return to the
previous menu.
7 At the Dell Diagnostics Main Menu, left-click with the mouse, or press
<Tab> and then <Enter>, to select the test you want to run (see "Dell
Diagnostics Main Menu" on page 16).
NOTE: Write down any error codes and problem descriptions exactly as they
appear and follow the instructions on the screen.
8 After all tests have completed, close the test window to return to the Dell
Diagnostics Main Menu.

Troubleshooting 15
9 Close the Main Menu window to exit the Dell Diagnostics and restart the
computer.
Starting the Dell Diagnostics From the Drivers and Utilities Disc
Before running the Dell Diagnostics, enter the system setup program (see
"System Setup Program" on page 129) to review your computer’s
configuration information, and ensure that the device you want to test is
displayed in the system setup program and is active.
1
Insert the Drivers and Utilities disc into the optical drive .
2 Restart your computer.
3 When the DELL logo appears, press <F12> immediately.
NOTE: Keyboard failure may result when a key is held down for extended
periods of time. To avoid possible keyboard failure, press and release <F12> in
even intervals to open the Boot Device Menu.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop, and then shut down
your computer and try again.
4 When the boot device list appears, use the up- or down- arrow keys to
highlight
CD/DVD/CD-RW Drive then press <Enter>.
NOTE: Using the one-time boot menu changes the boot sequence for the
current boot only. Upon restart, the computer boots according to the boot
sequence specified in the system setup program.
5 Press any key to confirm that you want to start from the CD/DVD.
If you wait too long and the operating system logo appears, continue to
wait until you see the Microsoft Windows desktop, and then shut down
your computer and try again.
6 Ty p e 1 to Run the 32 Bit Dell Diagnostics .
7 At the Dell Diagnostics Menu , type 1 to select Dell 32-bit Diagnostics for
Resource CD (graphical user interface)
.
8 Press <Tab> to select Test System and then press <Enter>.

16 Troubleshooting
NOTE: It is recommended that you select Test System to run a complete test
on your computer. Selecting Test Memory initiates the extended memory test,
which can take up to thirty minutes or more to complete. When the test
completes, record the test results and then press any key to return to the
previous menu.
9 At the Dell Diagnostics Main Menu, left-click with the mouse, or press
<Tab> and then <Enter>, to select the test you want to run (see "Dell
Diagnostics Main Menu" on page 16).
NOTE: Write down any error codes and problem descriptions exactly as they
appear and follow the instructions on the screen.
10 After all tests have completed, close the test window to return to the Dell
Diagnostics Main Menu.
11 Close the Main Menu window to exit the Dell Diagnostics and restart the
computer.
12 Remove the Drivers and Utilities disc from the optical drive.
Dell Diagnostics Main Menu
After the Dell Diagnostics loads the following menu appears:
Press <Tab> to select the test you want to run and then press <Enter>.
NOTE: It is recommended that you select Test System to run a complete test on
your computer. Selecting Test Memory initiates the extended memory test, which
can take up to thirty minutes or more to complete. When the test completes, record
the test results and then press any key to return to this menu.
After Test System is selected, the following menu appears:
Option Function
Test Memory Run the stand-alone memory test
Test System Run system diagnostics
Exit Exit the diagnostics

Troubleshooting 17
NOTE: It is recommended that you select Extended Test to perform a more
thorough check of devices in the computer.
For any problem encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description exactly as it appears and follow the instructions on the
screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell"
on page 137).
NOTE: When contacting Dell support, have your Service Tag ready. The Service
Tag for your computer is located at the top of each test screen.
The following tabs provide additional information for tests run from the
Custom Test or Symptom Tree option:
Option Function
Express Test Performs a quick test of devices in the
system. This typically can take 10 to 20
minutes.
NOTE: The Express Test requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing a problem quickly.
Extended Test Performs a thorough check of devices in
the system. This typically can take an
hour or more.
NOTE: The Extended Test periodically requires your input
to answer specific questions.
Custom Test Use to test a specific device or
customize the tests to be run.
Symptom Tree This option allows you to select tests
based on a symptom of the problem you
are having. This option lists the most
common symptoms.
Tab Function
Results Displays the results of the test
and any error conditions
encountered.

18 Troubleshooting
Solving Problems
Follow these tips when troubleshooting your computer:
• If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly
connected.
• If an error message appears on the screen, write down the exact message.
This message may help support personnel diagnose and fix the problem(s).
• If an error message occurs in a program, see the program’s documentation.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell™ computer to the Windows Classic
view.
Errors Displays error conditions encountered,
error codes, and the problem
description.
Help Describes the test and any requirements
for running the test.
Configuration Displays the hardware configuration for
the selected device.
The Dell Diagnostics obtains
configuration information for all
devices from the system setup program,
memory, and various internal tests, and
displays the information in the device
list in the left pane of the screen.
NOTE: The device list may not display the names of all
components installed on your computer or all devices
attached to your computer.
Parameters Allows you to customize the test, if
applicable, by changing the test
settings.
Tab Function
(continued)

Troubleshooting 19
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. Discard used batteries according to the manufacturer's
instructions.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
REPLACE THE BATTERY —If you have to repeatedly reset time and date information
after turning on the computer, or if an incorrect time or date displays during start-up,
replace the battery (see
"Coin-Cell Battery " on page 117). If the battery still does not
work properly, contact Dell at support.dell.com.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
ENSURE THAT MICROSOFT®WINDOWS®RECOGNIZES THE DRIVE —
Windows XP:
• Click Start and click My Computer .
Windows Vista®:
• Click the Windows Vista Start button and click Computer .
If the drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the
drive.
TEST THE DRIVE —Insert another disc to eliminate the possibility that the original
drive is defective.
CLEAN THE DRIVE OR DISK —See "Cleaning Your Computer" in the Setup and Quick
Reference Guide.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER —See "Hardware Troubleshooter" on
page 12.
RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 13.

20 Troubleshooting
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER —See "Sound and Speaker Problems" on
page 30.
Problems writing to an optical drive
CLOSE OTHER PROGRAMS —The optical drive must receive a steady stream of data
during the writing process. If the stream is interrupted, an error occurs. Try closing all
programs before you write to the optical.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO ADISC —Search for
the keyword standby in Windows Help and Support for information on power
management modes.
Hard drive problems
RUN CHECK DISK —
Windows XP:
1 Click Start and click My Computer .
2 Right-click Local Disk C: .
3 Click Properties → Tools → Check Now .
4 Click Scan for and attempt recovery of bad sectors and click Start .
Windows Vista:
1 Click Start and click Computer .
2 Right-click Local Disk C: .
3 Click Properties → Tools → Check Now .
The
User Account Control window may appear. If you are an administrator on the
computer, click
Continue ; otherwise, contact your administrator to continue the
desired action.
4 Follow the instructions on the screen.