
Quick Reference Guide 7
• Solutions — Troubleshooting hints and tips, articles 
from technicians, and online courses, frequently asked 
questions
• Community — Online discussion with other Dell 
customers
• Upgrades — Upgrade information for components, 
such as memory, the hard drive, and the operating 
system
• Customer Care — Contact information, service call 
and order status, warranty, and repair information
• Service and support — Service call status and support 
history, service contract, online discussions with 
technical support
• Reference — Computer documentation, details on my 
computer configuration, product specifications, and 
white papers
• Downloads — Certified drivers, patches, and software 
updates
• Desktop System Software (DSS)— If you reinstall the 
operating system for your computer, you should reinstall 
the DSS utility prior to installing any of the drivers. DSS 
provides critical updates for your operating system and 
support for Dell™ 3.5-inch USB floppy drives, optical 
drives, and USB devices. DSS is necessary for correct 
operation of your Dell computer. The software 
automatically detects your computer and operating 
system and installs the updates appropriate for your 
configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view 
the appropriate support site.
NOTE: Corporate, government, and education customers 
can also use the customized Dell Premier support website at 
premier.support.dell.com. The website may not be available 
in all regions. 
• How to use Windows XP
• How to work with programs and files
• Documentation for devices (such as modem)
Windows Help and Support Center
1
Click the 
Start
 button and click 
Help and Support
.
2
Type a word or phrase that describes your problem 
and click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
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