Dell Vostro 5581 User manual

Dell Vostro 5581
Service Manual
Regulatory Model: P77F
Regulatory Type: P77F001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 11
Rev. A00

Contents
1 Working on your computer............................................................................................................................. 6
Safety instructions............................................................................................................................................................. 6
Turning o your computer — Windows 10.....................................................................................................................6
Before working inside your computer..............................................................................................................................6
After working inside your computer.................................................................................................................................7
2 Technology and components..........................................................................................................................8
DDR4................................................................................................................................................................................... 8
DDR4 Details.................................................................................................................................................................8
Memory Errors..............................................................................................................................................................9
USB features...................................................................................................................................................................... 9
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB).............................................................................................................9
Speed........................................................................................................................................................................... 10
Applications.................................................................................................................................................................. 11
Compatibility................................................................................................................................................................ 11
USB Type-C........................................................................................................................................................................11
Alternate Mode............................................................................................................................................................ 11
USB Power Delivery................................................................................................................................................... 12
USB Type-C and USB 3.1........................................................................................................................................... 12
Intel Optane memory........................................................................................................................................................12
Disabling Intel Optane memory................................................................................................................................. 12
Enabling Intel Optane memory..................................................................................................................................13
Intel UHD Graphics 620................................................................................................................................................... 13
Nvidia GeForce MX130 equivalent................................................................................................................................. 14
3 Removing and installing components............................................................................................................15
Recommended tools........................................................................................................................................................ 15
Screw list........................................................................................................................................................................... 15
Base cover.........................................................................................................................................................................16
Removing the base cover..........................................................................................................................................16
Installing the base cover.............................................................................................................................................17
Battery............................................................................................................................................................................... 19
Lithium-ion battery precautions................................................................................................................................19
Removing the battery................................................................................................................................................ 19
Installing the battery...................................................................................................................................................21
Coin-cell battery...............................................................................................................................................................23
Removing the coin cell battery.................................................................................................................................23
Installing the coin cell battery................................................................................................................................... 24
WLAN card....................................................................................................................................................................... 25
Removing the WLAN card........................................................................................................................................25
Installing the WLAN card.......................................................................................................................................... 26
Memory modules..............................................................................................................................................................27
Removing the memory modules...............................................................................................................................27
Contents 3

Installing the memory module...................................................................................................................................28
Hard drive......................................................................................................................................................................... 29
Removing the 2.5 inch hard drive............................................................................................................................29
Installing the 2.5 inch hard drive............................................................................................................................... 31
Solid-state drive............................................................................................................................................................... 33
Removing the solid-state drive.................................................................................................................................33
Installing the solid-state drive...................................................................................................................................34
Speaker............................................................................................................................................................................. 36
Removing the speaker...............................................................................................................................................36
Installing the speaker................................................................................................................................................. 37
System fan........................................................................................................................................................................38
Removing the system fan......................................................................................................................................... 38
Installing the system fan............................................................................................................................................39
Heat sink .......................................................................................................................................................................... 40
Removing the heatsink..............................................................................................................................................40
Installing the heat sink...............................................................................................................................................42
Input output board........................................................................................................................................................... 43
Removing the Input and Output board................................................................................................................... 43
Installing the Input and Output board......................................................................................................................44
Display assembly.............................................................................................................................................................. 45
Removing the display assembly............................................................................................................................... 45
Installing the display assembly..................................................................................................................................50
Power button with ngerprint reader............................................................................................................................53
Removing the power button with ngerprint reader.............................................................................................53
Installing the power button with ngerprint reader...............................................................................................54
Power button................................................................................................................................................................... 55
Removing the power button.................................................................................................................................... 55
Installing the power button.......................................................................................................................................56
Power–adapter board......................................................................................................................................................57
Removing the power-adapter port.......................................................................................................................... 57
Installing the power-adapter port............................................................................................................................ 58
Touchpad.......................................................................................................................................................................... 59
Removing the touchpad............................................................................................................................................59
Installing the touchpad.............................................................................................................................................. 62
System board....................................................................................................................................................................64
Removing the system board.....................................................................................................................................64
Installing the system board....................................................................................................................................... 67
Palmrest and keyboard assembly................................................................................................................................... 70
Removing the palmrest and keyboard assembly.................................................................................................... 70
Display bezel...................................................................................................................................................................... 71
Removing the display bezel....................................................................................................................................... 71
Installing the display bezel......................................................................................................................................... 72
Display panel..................................................................................................................................................................... 74
Removing the display panel.......................................................................................................................................74
Installing the display panel.........................................................................................................................................76
Camera.............................................................................................................................................................................. 78
Removing the camera................................................................................................................................................78
4Contents

Installing the camera.................................................................................................................................................. 78
Display cable..................................................................................................................................................................... 79
Removing the display cable...................................................................................................................................... 79
Installing the display cable.........................................................................................................................................80
Display back cover............................................................................................................................................................81
Removing the display back cover............................................................................................................................. 81
4 Troubleshooting........................................................................................................................................... 82
Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................82
Running the ePSA Diagnostics.................................................................................................................................82
Diagnostic LED.................................................................................................................................................................83
Battery status lights.........................................................................................................................................................83
5 Getting help.................................................................................................................................................84
Contacting Dell.................................................................................................................................................................84
Contents 5

Working on your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
Turning o your computer — Windows 10
CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your computer or
remove the side cover.
1 Click or tap .
2 Click or tap and then click or tap Shut down.
NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds to
turn them o.
Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1 Ensure that you follow the Safety Instruction.
2 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
1
6 Working on your computer

3 Turn o your computer.
4 Disconnect all network cables from the computer.
CAUTION: To disconnect a network cable, rst unplug the cable from your computer and then unplug the cable from the
network device.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Press and hold the power button while the computer is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
1 Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
2 Connect your computer and all attached devices to their electrical outlets.
3 Turn on your computer.
4 If required, verify that the computer works correctly by running ePSA diagnostics.
Working on your computer 7

Technology and components
NOTE: Instructions provided in this section are applicable on computers shipped with Windows 10 operating system. Windows 10
is factory-installed with this computer.
Topics:
• DDR4
• USB features
• USB Type-C
• Intel Optane memory
• Intel UHD Graphics 620
• Nvidia GeForce MX130 equivalent
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
dierently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports
a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down
mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle dierences between DDR3 and DDR4 memory modules, as listed below.
Key notch dierence
The key notch on a DDR4 module is in a dierent location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly dierent, to prevent the module from being installed into an incompatible board or platform.
Figure 1. Notch dierence
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
2
8 Technology and components

Figure 2. Thickness dierence
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not
turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the
system or under the keyboard, as in some portable systems.
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 1. USB evolution
Type Data Transfer Rate Category Introduction Year
USB 2.0 480 Mbps High Speed 2000
USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010
USB 3.1 Gen 2 10 Gbps Super Speed 2013
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
Technology and components 9

nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
• Higher transfer rates (up to 5 Gbps)
• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
• New power management features
• Full-duplex data transfers and support for new transfer types
• Backward USB 2.0 compatibility
• New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and Full-
Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
• USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
10 Technology and components