Denon PERL PRO User manual

Denon PerL Pro
True Wireless In-Ear Headphones AH-C15PL
Owner’s Manual
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
1

Basic part
Part names and functions 4
What’s in the box 5
Fitting your earbuds 6
Turning your earbuds on/off 7
Downloading the Denon Headphones app 7
Bluetooth® operation 8
Personalizing your earbuds 9
Updating your Denon PerL Pro 10
Advanced part
Charging the earbuds and charging case 11
Checking the earbuds battery and charging case battery 12
Using the earbuds touch buttons 12
Making and receiving voice calls with your earbuds 14
Multipoint - Connecting your earbuds to multiple devices 15
Changing ear tips and wings attachments 16
Cleaning the earbuds 17
Headphones app
Denon Headphones app features 18
Choosing the level of immersion 19
ANC (Active Noise Cancellation) and social mode 20
Changing the earbuds voice language 21
Enabling EU volume limiter 21
Switching and adding hearing profiles 22
Lossless audio & Audio codecs 23
Enabling “Spatial Audio” 24
Enabling “High-gain mode” 24
Enabling “ProEQ” 25
Enabling “Multipoint” 25
Enabling “Music Takeover” 26
Changing “Mode” 26
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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Troubleshooting
Troubleshooting 27
Resetting your earbuds 27
If your Denon PerL Pro won't charge 27
If your earbuds won’t perform the personalization process 28
If your earbuds won’t connect to the Denon Headphones app 29
If you’re having trouble connecting your earbuds via Bluetooth 29
Bluetooth cutting in and out? 30
If you’re having trouble making calls with your earbuds 30
If you’re having trouble with sound quality 31
If the touch buttons aren’t working correctly 31
Can’t find what you’re looking for? Try the following 32
Appendix
Trademark information 33
Specifications 34
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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Part names and functions
oCharging case
ALED charging light
BUSB-C charging port
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oEarbuds
AVoice call microphones (x2)
BRemovable ear tip
CRemovable wing attachment
DTouch buttons
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Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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What’s in the box
Your Denon PerL Pro will come with:
1. Earbuds
2. USB-A to USB-C charging cable
3. Charging case
4. Multi-sized silicone ear tips (x4)
5. Foam tips (x1)
6. Wing attachments (x2)
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
5

Fitting your earbuds
oPut your earbuds on
1Left and Right - Hold the ear bud marked L in your left
hand, and the ear bud marked R in your right hand.
2Adjust the fit - Insert the earbuds into your ears and
slightly twist backwards to find the right fit. Your
earbuds should feel secure and comfortable.
3To ensure your earbuds fits comfortably, try the
different sized ear tips and wing attachments to find
what works best for you.
oIf you’re using foam tips, you’ll need to:
1Compress the foam tip by rolling your fingers.
2Pull your ear back. Insert the entire foam tip into your
ear and slightly twist backwards.
3Hold in place for 15-30 seconds for foam to expand and
create a seal.
123
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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Turning your earbuds on/off
To power on: Remove your earbuds from the charging case.
To power off: Place your earbuds into the charging case.
Auto-pause behavior: By default, your earbuds will pause playback
when removed from your ears and resume when placed back on. Your
earbuds will automatically power off after 60 seconds if one or both
earbuds have been removed from your ears. You can customize the auto-
pause behavior within the Denon Headphones app.
Downloading the Denon
Headphones app
To set up your earbuds, you will need to personalize it via the Denon
Headphones app.
You can download the Denon Headphones app from:
0iOS — the App Store
0Android — Google Play
Denon Headphones app system requirements:
0iOS — iOS 9.3+ and Bluetooth® 4
0Android — Android 5.0+ and Bluetooth® 4
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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Bluetooth® operation
oConnecting your earbuds with Bluetooth
You will need to connect your earbuds to your mobile device via Bluetooth
to access the Denon Headphones app and personalize your earbuds.
To connect your earbuds via Bluetooth for the first time:
1Remove your earbuds from the charging case and
place them in your ears to turn them on.
Your earbuds will automatically enter discoverable mode and be
pairable if it has not been previously connected to a device.
2On your mobile device go to “Settings” > “Bluetooth”
3Select “Denon PerL Pro XXX”.
XXX is the Denon PerL Pro unique pairing number.
oSwapping between Bluetooth devices
You can pair to your earbuds by entering discoverable mode. Your
earbuds will automatically enter discoverable mode and be pairable for 2
minutes when removed from the charging case if it has not been
previously connected to a device. Alternatively, you can also enter
discoverable mode by tapping and holding the touch buttons on both
earbuds simultaneously for 2 seconds, or via “Device Settings” in the
Denon Headphones app.
When your earbuds is in discoverable mode, select “Denon PerL Pro XXX”
in the Bluetooth settings of any device you would like to switch to. A voice
prompt will announce “Bluetooth device changed.” You have now
swapped your connection. Your earbuds will remember up to 8 devices,
allowing you to easily switch between them without having to re-enter
discoverable mode after initial pairing. Simply select “Denon PerL Pro
XXX” in the Bluetooth menu of any previously paired device to reconnect.
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Personalizing your earbuds
Before you can start using your earbuds, you will need to create your
unique hearing profile. Your earbuds automatically learns how you hear by
running a quick hearing test.
oBefore personalizing your earbuds
1Download the Denon Headphones app.
2In the Denon Headphones app, tap “Create an account”
and enter your details. If you already have a Denon
account, then tap “Log in” instead.
3Select “Denon PerL Pro”.
4Pair your earbuds with your mobile device.
oPersonalizing your earbuds
1In the Denon Headphones app, tap “Begin” to begin
personalization.
2Adjust your earbuds by rotating them back and forth
until you see two constant ticks on the Denon
Headphones app screen. Once you have a good fit,
personalization starts and takes about a minute.
3Tap “Personalised” to hear music with your hearing
profile applied.
4Tap the “Social Mode” button to hear your
surroundings.
5Customize your earbuds touch buttons. You can also
do this later via “Device Settings”.
Your earbuds is now personalized with your unique hearing profile.
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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Updating your Denon PerL Pro
In order to access the latest features for your Denon PerL Pro make sure
you update:
oYour Denon Headphones app
To update the Denon Headphones app, open the App Store (for iOS
devices) or Google Play (for Android devices) to check for available
updates.
oYour Denon PerL Pro
Some improvements may be added to the Denon PerL Pro with a firmware
upgrade. These will be either automatically applied to your device or you
may need to perform the below.
1Open the Denon Headphones app.
2A message will appear that an update is available, tap
“Start update”, or, tap menu icon ( ) > “Device
Settings” > “Software update” > “Start update”
3Your upgrade will begin.
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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Charging the earbuds and charging case
The earbuds battery provides 8 hours of wireless use, and up to 32 hours of use when using the charging case.
0To charge your earbuds
Place them in the charging case and close the lid. Your earbuds shuts down and charges when placed inside the charging case. Your charging case
holds multiple full charges for your earbuds so you can charge on the move. To keep your earbuds charged, put them in the charging case when you're
not using them. The earbuds take approximately two hours to fully charge via the charging case.
0To charge your charging case via USB
Connect the case to the included USB-C charging cable and plug it into a computer or wall adapter. The LED lights will pulse when charging. Once fully
charged, the LED lights will turn green. The charging case takes approximately one hour to fully charge via the charging cable.
0To charge your charging case via wireless charging
Place the charging case on the wireless charging pad with the Denon logo facing upward. When charging, refer to the operating instructions supplied
with the wireless charging pad. The charging case takes approximately two hours to fully charge via a compatible wireless charging pad.
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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Checking the earbuds battery and
charging case battery
The charging case has 3 RGB LEDs which turn on for 4 seconds when
opening the lid. They indicate the level of charge of:
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ALeft earbud
BCharging case
CRight earbud
0Red LED = battery below 30%
0Yellow LED = battery between 30% - 70%
0Green LED = battery above 70%
You can check the exact battery level of your earbuds via the Denon
Headphones app: while wearing your earbuds, open the Denon
Headphones app and check the battery indicator in the top-right corner of
the screen.
A voice prompt will announce “battery low” when your earbuds needs
charging.
A voice prompt will announce “battery critical” when your earbuds is about
to power off.
Using the earbuds touch buttons
The earbuds has touch buttons on each side that you can tap to perform
useful functions.
oYou can customize your touch buttons in the
Denon Headphones app
1Open the Denon Headphones app with your earbuds
connected via Bluetooth to your device.
2Tap on the menu icon at the top left ( ) .
3Tap on “Device Settings” > “Configure touch buttons”.
4Choose the tap controls you wish to adjust.
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oTap/Double tap/Triple tap/Double tap and hold
gestures
In the Denon Headphones app, the following functions can be assigned to
each Tap/Double tap/Triple tap/Double tap and hold operation.
0Enable/disable social mode
0Enable/disable social mode and pause
0Voice assistant
0Play/Pause
0Play/Pause music & Answer calls/Hang-up calls
0Play/Pause music & Answer calls
0Next Track
0Previous Track
0Enable/disable Immersion Mode
0Increase immersion level
0Decrease immersion level
0Volume up
0Volume down
0Enable/disable Spatial
oTap and hold
Tap and hold both touch buttons for 2 seconds to enter discoverable
mode.
Tap and hold one of the touch buttons for 10 seconds to perform a hard
reset on the corresponding earbud. Earbuds reset independently. To reset
both sides, tap and hold both touch buttons for 10 seconds, or return them
to the charging case.
Tap and hold touch button gestures are not user configurable.
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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Making and receiving voice calls
with your earbuds
The earbuds includes highly sensitive microphones for enhanced voice
call quality.
When your earbuds is connected via Bluetooth, you can answer voice
calls:
0Directly on your phone;
0Or by using the earbuds touch buttons, if the answer call function has
been assigned to a touch button within the Denon Headphones app.
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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Multipoint - Connecting your earbuds to multiple devices
Your earbuds can be connected to two devices simultaneously. To
connect to a second device:
1Enter discoverable mode by tapping and holding both
touch buttons, or disconnect from the first device.
2Select “Denon PerL Pro XXX” in the Bluetooth settings
of the second device you want to connect to. You will
hear “Bluetooth connected”.
3Reconnect to the first device by selecting “Denon PerL
Pro XXX” in the Bluetooth settings. You will hear
“Multipoint connected”.
oComputers
Mac
1On your Mac, choose “Apple menu” > “System
Preferences”, then click Bluetooth.
2Select “Denon PerL Pro XXX” on the device list.
PC
1Click the Bluetooth icon on your computer’s taskbar.
2From Bluetooth & other devices, click add Bluetooth or
other device.
oTVs
Audio configurations on TVs vary. Check your TV’s connectivity is
compatible with Denon PerL Pro connectivity.
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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Changing ear tips and wings attachments
oChanging your earbuds ear tips
The Denon PerL Pro comes with five ear tip sizes. Try all the ear tip sizes
to find the ones that best fit your ears. You’ll know you have a good seal if
the sound around you quietens when you put on your earbuds.
To remove an ear tip gently pull with your fingers at the base of the ear tip,
where it is attached to the earbuds.
To attach an ear tip, push the new ear tip all the way down over the
opening and onto the earbuds.
oChanging the earbuds wings attachments
The Denon PerL Pro comes with two wing sizes/types.
Try both wing sizes to find the ones that best fit your ears. The earbuds
can also be used without the wings.
To change the earbuds wings:
1Gently pull the wing to remove.
2Push the new wing onto the earbuds.
3Check the new wing is pushed on all the way.
4To check the wings are fitted correctly, the hole on the
wing should be aligned with the notch on your
earbuds. The earbuds should fit comfortably in your
ear and create a seal. You will know you have a good
seal if the sound around you quietens.
Contents Basic part Advanced part Headphones app Troubleshooting Appendix
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Cleaning the earbuds
Your earbuds needs cleaning from time to time.
Please note: Never use alcohol, cleaning solvents, or strong detergents
when cleaning the earbuds.
To clean the ear tips:
1Remove the ear tips, and wash them with water and a
mild detergent.
2Rinse and dry the ear tips and set aside.
3Reattach the ear tips.
4Wipe the earbuds with a soft, damp cloth.
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Denon Headphones app features
Read on for everything that you need to know about the Denon Headphones app.
With the Denon Headphones app, you can adjust the level of immersion, change or add hearing profiles, check battery status, enable/disable ANC and
social mode, and more.
To set up the earbuds with the Denon Headphones app, remove the earbuds from the charging case and connect them to the Denon
Headphones app.
AMenu
BEqualizer
CAdd new profile
DShare profile
EBattery
FChange profile
GUnique hearing profile
HPersonalised mode
ISpatial audio
JImmersion
KSocial mode
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Choosing the level of immersion
1Open the Denon Headphones app.
2Use the immersion slider to choose your preferred
level of bass.
Please note: Always set your immersion to a comfortable, moderate level
when using your earbuds for an extended period of time.
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ANC (Active Noise Cancellation) and social mode
ANC (Active Noise Cancellation) reduces outside noise so you can focus
on your music.
Social mode passes outside sound into your earbuds so you can hear
conversations and your surroundings. ANC is enabled by default.
You can toggle between ANC and social mode via the touch buttons or in-
app:
oTouch buttons
You can configure the touch buttons to enable/disable social mode in the
Denon Headphones app. This will toggle between social mode and ANC.
oIn-app
Tap the social mode button on the homepage of the Denon Headphones
app.
oEnabling/disabling social mode & ANC
1Open the Denon Headphones app with your earbuds
connected via Bluetooth to your device.
2Tap on the menu icon at the top left ( ) .
3Tap on “Device Settings”.
4Scroll down to “Enable Social Mode & ANC (Active
Noise Cancellation)”.
5Tap on the button to completely enable or disable
social mode & ANC.
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