Diamond Kinetics PitchTracker Baseball User manual

PitchTracker
Baseball
PitchTracker Ba — Last update: Jul 20, 2020
Diamond Kinetics
Copyright © 2020 Diamond Kinetics

Table of Contents
1. Getting Started ....................................................................................................................................... 2
1.1. Safety Information ........................................................................................................................... 3
1.2. Package Contents ........................................................................................................................... 4
1.3. Download the Mobile App................................................................................................................ 5
1.4. Create an Account .......................................................................................................................... 6
2. Before You Throw................................................................................................................................... 7
2.1. Turning your SmartBall ON/OFF...................................................................................................... 8
2.2. Pairing Smart Ball ........................................................................................................................... 9
2.3. Firmware Version (Smart Ball)....................................................................................................... 11
2.3.1. Checking your Firmware Version .......................................................................................... 12
2.3.2. Updating your Firmware Version ........................................................................................... 13
2.4. Charging ....................................................................................................................................... 14
2.4.1. Check Battery Level ............................................................................................................. 15
2.5. Naming your Smart Ball ............................................................................................................... 16
3. Smart Baseball Care............................................................................................................................. 17
4. Finishing Your Profile .......................................................................................................................... 18
5. App Dashboard Information................................................................................................................. 19
6. Start a Pitch Session............................................................................................................................ 20
6.1. As a Player ................................................................................................................................... 21
6.2. Through a Group .......................................................................................................................... 22
7. Pitch Session Views ............................................................................................................................. 23
7.1. Metric View ................................................................................................................................... 24
7.2. Charting ........................................................................................................................................ 26
7.2.1. Live Session Charting ........................................................................................................... 28
7.2.2. Past Session Charting........................................................................................................... 29
7.3. Video ............................................................................................................................................ 30
8. BullPens Feature .................................................................................................................................. 32
8.1. Creating a BullPen ........................................................................................................................ 33
8.2. Assigning a BullPen ...................................................................................................................... 34
8.3. Throwing a BullPen ....................................................................................................................... 35
9. Just Chart Feature................................................................................................................................ 37
10. Activity ............................................................................................................................................... 38
10.1. Sessions ..................................................................................................................................... 39
10.2. Performance ............................................................................................................................... 40
10.2.1. Edit Performance ................................................................................................................ 41

11. Navigating Groups.............................................................................................................................. 42
11.1. Player View ................................................................................................................................. 43
11.1.1. Group Member.................................................................................................................... 44
11.1.2. Finding a Group .................................................................................................................. 45
11.2. Coach View................................................................................................................................. 46
11.2.1. Creating a Group ................................................................................................................ 47
11.2.2. Admin Abilities .................................................................................................................... 48
11.2.3. Group Admin....................................................................................................................... 49
11.2.3.1. Add a Player ............................................................................................................... 50
11.2.3.2. Create a Player........................................................................................................... 51
11.2.3.3. Edit Group .................................................................................................................. 52
11.2.3.4. Delete Group .............................................................................................................. 53
11.2.3.5. Removing a Player ..................................................................................................... 54
12. Disconnected Pitches ........................................................................................................................ 55
12.1. Creating a Session ...................................................................................................................... 56
12.2. Assign to a Group Member.......................................................................................................... 57
13. Pitch Metrics ....................................................................................................................................... 58
13.1. Release....................................................................................................................................... 59
13.1.1. Release Velocity ................................................................................................................. 60
13.1.2. Release Spin Rate .............................................................................................................. 61
13.1.3. Spin Direction ..................................................................................................................... 62
13.2. Timing ......................................................................................................................................... 63
13.2.1. Delivery Time...................................................................................................................... 64
13.2.2. Time to Plate....................................................................................................................... 65
13.2.3. Reach Back to Release....................................................................................................... 66
13.3. Delivery....................................................................................................................................... 67
13.3.1. Extension............................................................................................................................ 68
14. Support ............................................................................................................................................... 69
14.1. Customer Support ....................................................................................................................... 70
14.2. Return Policy............................................................................................................................... 71
14.3. Manufacturer’s Warranty ............................................................................................................. 72
15. Best Practice Setup with Pitcher and Catcher .................................................................................. 73
16. Compliance and Certifications .......................................................................................................... 75

1. Getting Started
WELCOME TO PITCHTRACKER BASEBALL!
Select a section from the Table of Contents to find what you’re looking for!
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1.1. Safety Information
IMPORTANT PLEASE READ CAREFULLY BEFORE USING PITCHTRACKER BASEBALL TM
PitchTracker Baseball consists of the Smart Baseball and the PitchTracker Baseball iOS app. This user
guide contains important safety, handling and warranty information, as well software license information for
PitchTracker Baseball. Please read carefully before using PitchTracker Baseball. Failure to follow these
safety instructions could result in fire, electric shock, other personal injury and/or damage to your Smart
Baseball or other property.
• Athletes under 18 years of age should only use under adult supervision.
• Repetitive pitching may result in injury at any age or skill level. Please consult your physician to
determine if, how often, and how long you should use the Smart Baseball. If you experience any pain,
soreness, or aching during or after use, discontinue use and promptly consult your physician.
• Your Smart Baseball contains sensitive electronic components. Do not attempt to modify or repair
your Smart Baseball yourself. Disassembling your Smart Baseball will void the manufacturer’s
warranty.
• The Smart Baseball contains small parts that are a choking hazard. It is not appropriate for children
under the age of three.
• The Smart Baseball is similar to a baseball and is not waterproof. Extended exposure to water can
cause the ball to become waterlogged and damage the internal components. For more information
see the “Smart Baseball Care” section of this user guide.
• If the charging pad has become damaged or has been exposed to rain, liquid or excessive moisture,
unplug the USB power cable and discontinue use.
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1.2. Package Contents
What Comes in the Box:
• Smart Baseball
• 2 O-Rings
• Wireless Charging Pad
• USB Connection Cable
• Quick Start Guide
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1.3. Download the Mobile App
Download the PitchTracker Baseball app from the App Store on your iOS device.
To see a list of our compatible Apple devices, click here.
*
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PitchTracker Baseball App Sign Up Page
1.4. Create an Account
Accounts can be created using our DK Web App or in the PitchTracker Baseball
App.
DK Web App
1. Go to our DK Web App
2. Fill out the sheet on the page
PitchTracker Baseball App
1. Download the PitchTracker Baseball app on to your iOS
device
2. Open the app and select “Sign Up” on the log in page
3. Choose whether you are a Player or Coach (If you are
not the one throwing, you should select Coach)
4. Complete the registration form
DK Tips:
- All accounts need unique email addresses.
- A Diamond Kinetics account can be used in any app. If you have an existing SwingTracker
account don’t create a new one.
- Youth Accounts will require a nickname to log in and a parent’s email address.
*
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2. Before You Throw
Before throwing pitches, learn how to turn your ball on & off,
pair it to your device and make sure it’s charged!
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2.1. Turning your SmartBall ON/OFF
Turning Your Smart Baseball On:
To turn your Smart Baseball on, simply toss it up in the air rapidly, making sure to put spin on it.
Your Smart Baseball can also be turned on by being placed on the charger or throwing a pitch.
Turning Your Smart Baseball Off:
1. With your SmartBall paired to the device, navigate to the Pair Ball Page from the main menu of the
app.
2. Select the ‘i’ to the far right of your PitchTracker
3. This next page is your Smart Ball Information, you’ll see an option that says Turn Smart Ball Off
The Smart Ball will turn off automatically if the sensor does not move for 15 minutes.
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2.2. Pairing Smart Ball
Let’s get your PitchTracker Paired!
To pair to your ball, make sure that it is on and in range! Placing the ball on the charger is a sure-fire way to
turn it on!
1. Open the PitchTracker app and open up the main menu (3 stacked lines in the upper left)
2. Select PAIR BALL
3. At the top of the next page you’ll see Smartballs. This page lists all of the Smartballs that are turned
on and in range. Click on your PitchTracker to pair to it.
When the ball is paired, you’ll see a green line underneath your PitchTracker with a green ‘i’ to the right of it.
To disconnect from your PitchTracker, simply click the PitchTracker option again. The green line and ‘i’ will
disappear.
Once your PitchTracker is paired, you can go ahead and start a session!
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“I don’t see my PitchTracker listed here.”
We can certainly help you out! Please reach out to our Support Team at [email protected]
“The line underneath my PitchTracker is Blue/Purple”
The blue line means that the PitchTracker is currently connected through Apple Settings. Exit the app and
go to your Bluetooth Settings on your device. Disconnect from the PitchTracker here. Then go back into the
app to pair through this process!
“Why does it say “unassigned””
The Assign feature is primarily used for coaches that are using multiple balls with multiple players. If you
are using one ball, you do not need to assign it.
“Change the Name on your PitchTracker”
You are able to change the name on your Sensor and how it appears in this list. To learn how to do so, click
here
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2.3. Firmware Version (Smart Ball)
Your PitchTracker Smart Ball runs it’s own Firmware Version. The Firmware Version will need updated
periodically to make sure that you are getting the most accurate data for you pitches! Click below to learn
how to check your Firmware Version or how to update it!
Check Firmware Version
Update My Firmware
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2.3.1. Checking your Firmware Version
To check if your firmware version is up to date, follow the
steps below:
1. Pair your PitchTracker to your iOS device. (Click Here to learn how)
2. Navigate to the Pair Ball Page from the main menu of the app.
3. Select the ‘i’ to the far right of your PitchTracker
4. This next page is your Smart Ball Information, you’ll see an option that says FIRMWARE VERSION
5. Tap on this option to check if it’s up to date.
If your Smart Ball’s firmware is up to date, you will get a message saying there is no update available.
If your Smart Ball’s firmware is not up to date, you will be asked if you’d like to start the firmware update.
For helpful tips and images for performing the update, click here.
Out of date Firmware- Pair Ball Page
Out of date Firmware- Smart Ball Information Page
If your Firmware Version is out of date, it will appear highlighted in yellow on the Pair Ball
page or written in red in your Smart Ball Information page.
*
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2.3.2. Updating your Firmware Version
Let’s get your Firmware up to date with the latest version and
get you pitching!
1. Pair your PitchTracker to your iOS device. (Click here to learn how.)
2. Navigate to the Pair Ball Page from the main menu of the app.
3. Select the ‘i’ to the far right of your PitchTracker
4. This next page is your Smart Ball Information, select the FIRMWARE VERSION option
5. A prompt will pop up asking for you to begin the update, select Start Update
The update will begin and you can track the progress. When the update is done, you’ll be sent back to the
Pair Smart Ball page.
TIPS FOR UPDATING FIRMWARE:
The firmware update to BLE may take a couple of minutes. To ensure it goes smoothly
check out these tips!
- Make sure that your Smart Ball is mostly charged
- Make sure that your Smart Ball is off the charging pad
- If the update fails, forget the ball from Bluetooth, turn off Bluetooth, restart device
- Make sure the ball is forgotten/disconnected from ALL nearby iOS devices
*
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2.4. Charging
1. Plug the charging station into a powered USB port.
2. Place an O-Ring in the center of the charging pad. (Make sure the DK Logo faces up on the charging
pad)
3. Place the Smart Baseball on top of the O-Ring on the charger with the lightning bolt graphic facing
down.
The battery will last up to 7 hours with continuous use.
“My charger keeps blinking red.”
This means the ball is not making a good connection with the charging pad. If you need help, reach out to
our Support Team at [email protected].
ONLY use the USB charging cable provided to charge your Smart Baseball. Diamond Kinetics is not
responsible for the operation of third-party accessories.
For a look at how to charge your PitchTracker Softball, check out this video!
Never force a charge cable into the USB port of your Smart Baseball charging station. If the
charge contact does not easily fit, confirm that they are properly aligned before attempting
to insert again.
!
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2.4.1. Check Battery Level
To determine the battery level of your Smart Ball:
1. Pair your sensor to your iOS device. (Click Here to learn how.)
2. Navigate to the Pair Ball Page from the main menu of the app.
3. Select the ‘i’ to the far right of your PitchTracker
4. This next page is your Smart Ball Information, you’ll see an option that says Battery Level
The battery will last up to 7 hours with continuous use.
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2.5. Naming your Smart Ball
You have the ability to change the name of your Smart Ball. This will change the name it appears under
when it is being paired.
To change the name of your Smart Ball, follow the steps below:
1. Pair your sensor to your iOS device. (Click Here to learn how.)
2. Navigate to the Pair Ball Page from the main menu of the app.
3. Select the ‘i’ to the far right of your PitchTracker
4. This next page is your Smart Ball Information, you’ll see an option that says Battery Level
5. Change the name
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3. Smart Baseball Care
Moisture
Do not submerge your leather Smart Baseball in water for a long duration of time. The Smart Baseball is
similar to a baseball and is not waterproof. Extended exposure to water can cause the ball to become
waterlogged and damage the internal components.
Do not attempt to dry it with an external heat source, such as a microwave oven or hair dryer.
Smart Baseballs that are damaged as a result of exposure to liquids are not serviceable and are not
covered by the Manufacturer’s Warranty.
Usage
Smart Baseballs are not meant to be against brick, stone or any other hard surface. They are only meant to
be thrown with partners or into a net, doing otherwise may damage you Smart Baseball. Smart Baseballs
that are damaged as a result of throwing it against brick, stone or any other hard surfaces are not
serviceable and are not covered by the Manufacturer’s Warranty.
Smart Baseballs are not meant to be hit with a bat. Doing so may damage your Smart Baseball. Smart
Baseballs that are damaged as a result of hitting them with a bat are not serviceable and are not covered by
the Manufacturer’s Warranty.
Storage
Store your Smart Baseball in a cool, dry place at room temperature. There is no special storage case for
Smart Baseballs.
Temperature Sensitivity and Storage
Avoid exposing your Smart Baseball to extreme temperatures. Operate your Smart Baseball between 32°
and 95° F (0° and 35° C).
Avoid dramatic changes in temperature or humidity when using your Smart Baseball, as condensation may
form within the sensitive electronic components of your Smart Baseball.
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4. Finishing Your Profile
Now that you have the PitchTracker Baseball App downloaded, let’s finish setting
up your profile!
You can access your profile by selecting the three (3) stacked lines in the upper
left hand corner of your home screen, followed by selecting your profile picture
above your name. Or by selecting your profile picture in the upper right hand
corner of the page. This is your profile page. Here you will be able to adjust any
personal profile information.
At the top of the page you will see your name as well as your profile picture. To
change your profile picture, click on it and then choose any photo from your
photo library. You may need to give the app access to your photos to do so.
Below your name and profile picture you’ll see Login Details. By pressing the
downward facing arrow to the right, you’ll have the option to edit you email and
password. Next on the list is your subscription status. This will tell you the state
your subscription is in. If you’re not subscribed but would like to be, click here.
Further down the page you’ll see more fields to make your profile more personal
such as: Sport, Gender, Batting Stance, Throws, Competition Level, Pitch Types,
Weight, Height, Zip Code and Birthdate
Pitch Types- It’s important to set you’re pitch types so that you have the ability to tag pitches correctly. To
select your pitch types, click the downward facing arrow to the right. Then select CHANGE. Once you are
done selecting your pitches, click SAVE in the upper right hand corner. If you’d like to watch a tutorial video
on selecting Pitch Types, click here. You can select up to 5 different pitch types.
If you see softball pitch types (Screwball, Drop Ball) make sure you are in the green
PitchTracker Baseball App and not the yellow PitchTracker Softball App.
*
If you are a Youth Account (13U or below) Diamond Kinetics does not ask for height and
weight information. This will not affect your metrics.
*
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