DirecTV LifeShield Home Security Quick start guide

2021 Cabot Blvd. West, Langhorne, PA 19047
1
Cellular Upgrades - May 2015

1
Upgrading Your Cellular
LifeShield System

LifeShield’s commitment to our customers means we are always working to provide you with the best
security and most advanced technology in the industry.
Plus, with your new Security Touchpad, you can control LifeShield®from anywhere in your home,
so you’re always connected.
1
Welcome
New features included with your upgrade:
• Exclusive 3 layers of backup protection built in
• Faster RESPONSE TIME*
• Exclusive smash & crash protection
SET UP NOTIFICATIONS AND REMINDERS NOW
GO TO LOGIN.LIFESHIELD.COM
*Comparing new security base with your current system.
Response time refers to the time to send an alert from your home to the monitoring center.

2
Getting Started
When upgrading your LifeShield Security System
please follow the instructions provided.
All sensors on your system will transfer to this new base. You
DO NOT need to remove your sensors or add them to your system.
They will transfer but upgrading improves performance.
The Console and/or Handset WILL NOT move over
and will be replaced with an Entry Keypad.
SET UP NOTIFICATIONS AND REMINDERS NOW
GO TO LOGIN.LIFESHIELD.COM
If you have any questions, you can reach us by calling customer service at [phone]
For troubleshooting support:
•Go to lifeshield.com/support-center
To make accessory purchases:
•Go to the Online Store by logging into LifeShield at: login.lifeshield.com
How to Contact Us

3
Quick Setup
Connect Base
1) Plug the Base into power
a)The Base will take a few minutes to boot up. Be patient.
b)Proceed to the next step when the LED on the front of the Base is solid green
or flashing green/yellow
2) Unplug Your Old Base and Console/Handset from power and remove the backup batteries
Having Trouble? See Page 4, Step 3
Security Touchpad
1) Plug the Touchpad into a power outlet
a)Keep the Security Touchpad plugged in as much as possible to avoid having
the device lose power.
2) Power on your Touchpad
3) Enter your base’s Wi-Fi settings which can be found on the bottom of your base unit
4) Enter your Master Code (if prompted) and you will arrive at the main dashboard screen
Entry Keypad
1) Remove the back by lifting on the snap
2) Pull out the plastic battery tabs, making sure the batteries remain in place
3) Replace the back by inserting top tabs before snapping back into place
4) Plug the Power Cord into the back of the Keypad, then into a power outlet
5) Enter activation code *438#700.
a)The screen will read “Registration successful” when complete
Keychain Remote
You need to first start by deleting the old Keychain Remote(s). To do this, please follow the steps below:
1) Go to Settings Users Select the User from the middle menu Click the “Remove” button next to the word
Keychain. (follow this process for all the users that have a Keychain Remote)
Next you can add the new Keychain Remote to the appropriate user(s)
1) Go to Settings Users Select the User from the middle menu Click the “Add” button next to the word
Keychain and follow the steps on the screen to complete the add process
Sensors Provided
We recommend upgrading your entire system with the sensors provided.
For more detail on how to delete and replace with the upgraded sensors please
continue to page 6.
Base
LED Status Light
INST
OFF
1
2
3
4
5
6
7
8
9
#
0
*
Entry
Keypad
Sensor
Keychain
Remote
Security Touchpad

4
For troubleshooting, please visit www.lifeshield.com/support-center
Connect Base
1
1) Place the base unit centrally within the home to allow for greatest range on all directions from the base to
the sensors.
a) Be sure the System Base is not blocked by any metal objects. This may cause signal issues with
your sensors. Also, be sure the Base is not placed on any objects that generate heat, this may
cause the Base to become overheated.
2) Plug the power cord into the Base, then into a power outlet.
3) You will see a series of flashing lights on the LED indicator on the front of your Base (See A.1). Please be patient
and DO NOT move to the next steps until the LED light turns solid green or blinking green and yellow. This can
take up to 10 minutes.
a) If after 10 minutes the base unit is unable to activate due to poor signal strength, the LED on
the front of the base will remain blinking red and yellow. To optimize signal strength, consider
alternative placement of the base at an elevated location (second story) and/or close to an
exterior wall. Keep in mind that adjustment of the base may adjust range of the base to the
sensors. Having the base centrally located is optimal because it then has range in all directions
to communicate with sensors.
b) If the system is unable to activate, poor signal strength may prohibit you from using LifeShield’s
services as the cellular network is the primary means of communication to the monitoring center.
Be sure your Base is plugged in at each location.
c) If the Base comes up green but sensors are not chiming please reboot the Base by tapping the
red button on the back of the base.
4) Once your new base is ready to go you may unplug your old base and console/handset from power and ethernet.
A.2
Base Front
LED Status Light
Base Back
Power
The Security Touchpad is the primary controller for your system and should be placed in a high traffic location in your home
(i.e. where you enter your home most frequently). Please your Security Touchpad in the provided stand where it is easily
accessible.
1) Power on your Security Touchpad
a) Plug the Touchpad into a power outlet to charge before beginning to use it.
b) Keep the Security Touchpad plugged in as much as possible to avoid having the device lose power.
2) Enter your base’s Wi-Fi settings which can be found on the bottom of your base unit (see figure A.3).
a) Select your base’s Wi-Fi Network (SSID) and enter the base’s Wi-Fi password (case sensitive) labeled Wi-Fi PW
on the bottom of the base.
3) If prompted, enter your Master Code
4) You will arrive at the main dashboard screen.
5) To check the signal strength of your base unit, click in the circle on the
top right hand side of the main dashboard labeled “System Status”. Below the
“Devices” header on the right hand side you will see an entry for “Base” and to
the right of that, you will see bars indicating the signal strength. If the signal
strength of your base unit is between 1-2 bars, follow 3B. If you are unable
to obtain more than 1 bar after multiple (3-5) attempts at optimizing, please
contact customer support to discuss your options.
A.3
Security Touchpad Stand
*Stand is located in Security Touchpad box
A.4
A.1
3C
2Security Touchpad
(Example shown above. See bottom of
YOUR base for correct credentials}

5
ACTIVATING THE ENTRY KEYPAD
The provided Keypad has already been paired to your system. To activate:
1) Remove the back by lifting on the snap (see Figure B.2)
2) Pull out the plastic battery tabs, making sure the batteries remain in place
(see Figure B.3)
3) Replace the back by inserting top tabs before snapping back into place.
4) Plug the Power Cord into the back of the Keypad, then into a power outlet.
5) Enter activation code *438#700.
a) The screen will read “Registration successful” when complete
4Keychain Remote
3Connect Entry Keypad
INST
OFF
1
2
3
4
5
6
7
8
9
#
0
*
Entry
Keypad
B.1
Snap
Tabs Tabs
B.2
B.3
For troubleshooting, please visit www.lifeshield.com/support-center
ACTIVATING THE KEYCHAIN REMOTE
You need to first start by deleting the old Keychain Remote(s). To do this, please follow the steps below:
1) Go to Settings Users Select the User from the middle menu Click “Remove” next to the word Keychain.
(follow this process for all the users that have a keychain remote)
Next you can add the new Keychain Remote to the appropriate user(s)
1) Go to Settings Users Select the User from the middle menu Click “Add” next to the word Keychain and
follow the steps on the screen to complete the add process

6
For troubleshooting, please visit www.lifeshield.com/support-center For troubleshooting, please visit www.lifeshield.com/support-center
To get the best performance out of you upgraded LifeShield Security System we do recommend upgrading your
entire system by replacing all your Door/Window sensors BUT it is not required. Your current open/close sensors
will still work with your upgraded system. If you choose to upgrade your Door/Window sensors please follow the
steps below:
DELETING YOUR CURRENT SENSORS
On your Security Touchpad
1) Go to Settings Enter your Master Code (if prompted) Sensors Select the Sensor you would
like to delete Click delete on the top right of the screen
ADDING YOUR NEW DOOR/WINDOW SENSORS
On your Security Touchpad
1) Go to Settings Enter your Master Code (if prompted) Sensors Select [+] Select “Slim
Door & Window” from the drop down menu Click “+ Add” Pull the clear plastic battery tab
from the sensor (you may need to use an object, such as a pen, to assist you).
2) To test if the sensor has been activated, place the provided magnet against the side of the sensor with
3 raised lines. Separate the sensor from the magnet at least 4” apart from each other. If the sensor
has been correctly activated, you will hear a chime
PLACING THE SLIM SENSORS
1) Determine the placement and orientation of the senor and the magnet on your door or window.
•Be sure the three raised lines on the side of the sensor are lined up with the arrow on the magnet
•You must place the magnet against the side of the sensor that has the three raised lines.
•Various orientations between the sensor and the magnet may be used as long as ½” distance is not
exceeded.
2) Adhere the tape to the back of the Slim Sensor and to the back of the magnet.
3) Place the Slim Sensor on the door or window frame (the stationary part of the door or window).
4) Place the magnet on the door or window (the moving part of the door or window).
5) If you wish to place your Slim Sensor using the provided screws refer to the manufacturer’s guide located
in the Slim Sensor Box.
5Slim Door & Window Sensors
Sensor
Three Raised
C.1
Sensor
Magnet
1/2"
C.3

7
Motion Sensor
6
To get the best performance out of you upgraded LifeShield Security System we do
recommend upgrading your entire system by replacing your Motion sensors BUT it is
not required. Your current motion sensors will still work with your upgraded system.
If you choose to upgrade your motion sensors please follow the steps below:
DELETING YOUR CURRENT MOTION SENSORS
On your Security Touchpad
• Go to Settings Enter your Master Code (if prompted) Sensors Select the
Sensor you would like to delete Click delete on the top right of the screen
ADDING YOUR MOTION SENSORS
On your Security Touchpad
• Go to Settings Enter your Master Code (if prompted) 
Sensors Select [+] Select “Motion” from the drop down
menu Click “+ Add” Follow the instructions on the Security
Touchpad to complete the activation
PLACING THE MOTION SENSORS
1) Determine where to place the Motion Sensor.
• Make sure the Motion Sensor has a clear line of sight and isn’t
blocked by any objects (i.e. curtains or furniture).
• Avoid areas that can cause false alarms (such as air
conditioning/heating units, fans, direct sunlight).
• The recommended mounting height is 7-9 feet.
2) Adhere the tape to the back of the sensor. (Figure D.4 or D.5)
3) Place the Motion Sensor in the desired location.
• Make sure that you do not mount the Motion Sensor upside down.
(Figure D.1)
To p
Bottom
D.1
Corner Mount Wall Mount
D.2 D.3
Tape For
Corner Mount
Tape For
Wall Mount
D.4 D.5
For troubleshooting, please visit www.lifeshield.com/support-center

8
7Fire Safety Sensor
To get the best performance out of your upgraded LifeShield Security System we do recommend upgrading your entire
system by replacing your Fire Safety Sensor BUT it is not required. Your current Fire Safety Sensor will still work with
your upgraded system. If you choose to upgrade your Fire Safety Sensor please follow the steps below:
DELETING YOUR CURRENT FIRE SAFETY SENSOR
On your Security Touchpad
1) Go to Settings Enter your Master Code (if prompted) Sensors Select the Sensor you would like
to delete Click “delete” on the top right of the screen
ADDING YOUR NEW FIRE SAFETY SENSOR
On your Security Touchpad
1) Determine the exact location your Fire Safety Sensor will be placed and use a pencil to
mark precisely wherethe Fire Safety Sensor will be mounted.
2) Keep these rules in mind when determining where to place your sensor.
• THE FIRE SAFETY SENSOR CAN BE NO MORE THAN 3” AWAY FROM THE
SMOKE DETECTOR.
• THE MICROPHONE (THE THREE SMALL CIRCLES ON THE TOP OF THE SENSOR)
MUST BE CLOSEST TO THE SMOKE DETECTOR.
3) Mount the back place to the ceiling using either the double sided tape or the screws provided.
4) Remove the battery tab from the sensor and the battery.
5) On your Security Touchpad go to Settings Sensors Select the [+] on the top right Select Fire
Safety Sensor from the drop down Menu Click “ADD” and follow the instructions on the touchpad.
3”
Fire
Safety
Hazard
Detector
E.1
3”
Back
Sensor
E.2
3”
Battery
Ta b
E.3
For troubleshooting, please visit www.lifeshield.com/support-center
** Not all hazard detectors are compatible with the Fire Safety Sensor

9
For troubleshooting, please visit www.lifeshield.com/support-center
Repeater (if included)
8
Consoles and Grid Extenders will not be transferred over during the upgrade. However, we offer the Repeater that will extend the range of your Base to sensors.
To add the Repeater follows the steps below:
1) Remove the back of the Repeater by pressing on the tab and separating the top plate from the bottom plate.
2) Remove battery tab / Insert the battery.
3) Verify that the LED light on the front of the Repeater light up. This will verify that the battery has been plugged in correctly.
4) Snap the back plate back onto the Repeater.
5) Using the power cord provided plug into the back of the Repeater.
6) Plug the power cord into a power outlet.
7) On your Security Touchpad go to Settings Devices Select the [+] on the top right On the drop down menu select Repeater Click “ADD” and follow
the instructions on the touchpad.
8) Once the Repeater is added, test the Repeater by opening and closing the sensors near it.

10
Now that your system is
all setup, please visit the
Google Play Store or iTunes
to download our
Free mobile Application.
Setup Complete!

11
Trouble Shooting
LED Light On The Front Of The Base
LED STATUS SYSTEM MODE
Troubleshooting Modes LED Signals What you should do….
Yellow/Red Alternating No Network Connection Verify ISP or Cell connection
Yellow/Green Alternating Network is Connected, but not Connected to Server Check Internet Connection
Yellow/Blue Alternating Connected to Server, Not Activated Contact LifeShield
Solid White Download Issue Contact LifeShield
Normal Modes LED Signals What you should do….
Solid Green Ready to Arm
Flashing Yellow Trouble (any mode) - if seen during setup continue to setup system. Check Touchpad or Online Portal
Flashing Green Disarm – Not Ready to Arm Check Sensors
Solid Blue Armed (any mode)
Flashing Red Alarm, Exit Alarm, Panic
Flashing Blue Entry Delay, Exit Delay
Other Modes LED Signals What you should do….
Solid Purple Boot Mode Allow Base Start-Up
Blue/White Alternating Downloading Firmware Allow up to 20 min for OL
Flashing Purple Add Sensor/Device Follow add instructions
Base Troubleshooting Steps:
Note: Troubleshooting steps may take extra time. Please be patient.
What you may see… What is happening… What you should do….
The light on the front of the Base is FLASHING
ALTERNATING RED/GREEN. The Base is online, but is not connected to the LifeShield server (IBP). Please contact customer support at [phone].
The light on the front of the Base is FLASHING
ALTERNATING ORANGE/RED.
The Base is trying to connect to the Internet, failed to connect, and is trying
to connect again.
Ensure your home Internet is working.
If the Internet is working and the light does not return to solid Green,
please contact customer support at [phone].
The light on the front of the Base FLASHING ALTERNATING
BLUE/WHITE. The firmware is updating.
The light should return to Green within approximately 15 minutes
If the light does not return to Green, please contact customer support
at [phone].
Security Touchpad Troubleshooting Steps:
What you may see… What is happening… What you should do….
“Network Unavailable” The LifeShield server is unavailable. Touchpad cannot connect to internet. Verify that your Wi-Fi Network’s username and password are correct. Tap Wi-Fi settings.
Please contact customer support at [phone].
“System Disconnected” The Base is not connected to the
LifeShield server. Please contact customer support at [phone].
“Login Fail” The LifeShield server is unavailable. Please contact customer support at [phone].
“Startup Failed. Click Retry” The LifeShield server is unavailable/being updated and the Security
Touchpad is offline. You were previously logged in, but are unable to log
back in immediately.
Please wait several minutes. The Security Touchpad will continue to attempt to login on
its own. After waiting, you may press retry to accelerate the process. If the issue persists,
please contact customer support at [phone].

12
How to Arm Your System
*Your Master Code can be found in the front of this Setup Guide
STAY ARMING AWAY ARMING INSTANT ARMING DISARMING
DEFINITION
Use while you are staying in
your home. Your system will
provide an Exit Delay and an
Entry Delay. This mode will
also ignore specific sensors
not set for Stay mode (for
example Motion Sensors are
typically only used in Away
mode). During the Exit Delay,
the beep will increase during
the last 10 seconds of arming.
Use when no one is at home.
Your system will provide an
Exit Delay and an Entry Delay.
During the Exit Delay, the
beep will increase during the
last 10 seconds of arming.
Use when you are in for
the night and not expecting
anyone to enter or exit the
home. Your system will not
provide an Exit Delay or Entry
Delay. This mode will also
ignore specific sensors not set
for Stay mode (for example
Motion Sensors as typically
only used in Away mode).
Use this whenever you want
to cancel any alarm you’ve
caused.
SECURITY
TOUCHPAD
&
MOBILE APP
Drag the lock icon to the STAY
arming symbol (the house
with a person and clock)
Enter your Master Code
Drag the lock icon to the STAY
arming symbol (the house
with a person and clock)
Enter your Master Code
Drag the lock icon to the
AWAY arming symbol (the
house with the shield)
Enter your Master Code
Drag the lock icon to the
AWAY arming symbol (the
house with the shield)
Enter your Master Code
Drag the lock icon to the
INSTANT arming symbol
(the house with a person and
lightning bolt)
Enter your Master Code
Drag the lock icon to the
INSTANT arming symbol
(the house with a person and
lightning bolt)
Enter your Master Code
Drag the lock icon to the
Unlock icon labeled “Disarm”
Enter your Master Code
Drag the lock icon to the
Unlock icon labeled “Disarm”
Enter your Master Code
LIFESHIELD WEB
Login to LifeShield at
login.lifeshield.com
At the top of the web page,
click the icon of the house
with a person inside of it
labeled “STAY”
Login to LifeShield at
login.lifeshield.com
At the top of the web page,
click the icon of the empty
house labeled “AWAY”
Login to LifeShield at
login.lifeshield.com
At the top of the web page,
click the icon of the Shield
labeled “INSTANT”
Login to LifeShield at
login.lifeshield.com
At the top of the web page,
click the DISARM button
ENTRY KEYPAD
Press STAY and enter your
Master Code
Press AWAY and enter your
Master Code
Press INST and enter
your Master Code
Press the OFF Key and enter
your Master Code
KEYCHAIN
REMOTE
Press and hold the STAY
button
Press and hold the AWAY
button
Not Available Press and hold the OFF
button
Your LifeShield Username and Password will be given to you via email. Please check the e-mail associated
with your LifeShield account.

13
For troubleshooting, please visit www.lifeshield.com/support-center
CP-01 Certified: False Alarm Reduction Features
Your LifeShield Security System includes features intended to help you reduce false alarms. Studies by security industry organizations and law enforcement have determined
that many false alarms can be avoided through better understanding of security systems and by setting certain parameters to more user-friendly levels. The industry has
adopted a standard known as ANSI/SIA CP-01 which is now required in many municipalities, and is implemented in your LifeShield Security System. The following summarizes
many of the key features.
EXITING YOUR HOME
Exit Delay – This is a period of time after you Arm the system during which you may exit your premises without tripping an Alarm. Your system provides a range of times
from 45 seconds to 4 minutes. The default (and recommended) setting is 60 seconds. This may be changed in LifeShield web by going to Settings | System, selecting a
time from the dropdown and clicking Save. However, there is an exception to this setting during Remote Arming (see below).
Exit/Entry Tone – During the Exit Time, your system will beep to let you know that Arming is in progress. During the last 10 seconds, the beeping will speed up to warn you
that the Exit Time is about to expire. When the beeping stops, the system is Armed. During Entry Delay, your system will beep to let you know that the system will Alarm if
it is not Disarmed prior to expiration of Entry Delay. When the beeping stops, the system will Alarm if you have not Disarmed. The default setting for the Console and the
Base beep for Exit and Entry Delay is ON. This may be changed in LifeShield Web or on the Touchpad by going to Settings | Devices, selecting on/off and clicking Save.
You are permitted to turn off Progress Annunciation on either the Entry Keypad or Base, but not both. At least one unit must be set to sound Progress Annunciation.
Exit Time Restart – The system includes an option whereby during Exit Time, if a sensor trips, restores, and then trips again prior to the end of Exit Time, the Exit Time
will restart. This might occur, for example, if you exit the premises and then immediately return during the Exit Time to retrieve something. This may be changed on the
Console by going to Menu | Security Setup | Enter Master Code | Exit Delay Restart. The default setting of this option is ON.
Exit Error – Exit Error occurs if a sensor is tripped when Exit Time expires. This might occur if a door was not fully closed after leaving the premises. Depending on the
Arm mode, Entry Delay will begin immediately. If the system is not Disarmed before Entry Delay expires, an Alarm will be sent to the monitoring center with an Exit Error
message included.
Unvacated Premises/Auto Stay –The system includes an option whereby if you Arm Away from within your premises, but do not exit the premises (i.e. a door does not open), the
system will Arm Stay instead. If you have motion sensors, for example, set to Away but not to Stay, the motion sensors will therefore not be monitored. The default setting of
this option is ON, but may be changed in LifeShield web or on the Touchpad by going to Settings| System, selecting on/off and clicking Save.
ENTERING YOUR HOME
Entry Delay – This is a period of time after entry to the premises to Disarm the system before the system Alarms. Entry Delay is selected by sensor. Your system provides a range
of times from 30 seconds to 4 minutes. The default (and recommended) setting is 30 seconds. This may be changed in LifeShield web by going to Settings | Sensors, clicking on a
sensor, selecting a time from the drop down and clicking Save. However, there is exception to this setting – Arm Instant Stay overrides Entry Delay. Window sensors are no longer
offered an Entry Delay option, and all newly installed window sensors have no (zero) Entry Delay.
Disarm – When the system is in Entry Delay, you must Disarm to prevent an Alarm. On the Touchpad/Keypad, you may press Cancel and then your 4-digit code, or you
may just enter your 4-digit code. The beeping during Entry Delay will stop when you press the first digit. However, if your code is incorrect or times out, the beeping will
resume. Other methods also exist to Disarm, such as the Keychain Remote or mobile applications.
REMOTE ARMING USING KEYCHAIN REMOTE
Your Keychain Remote is a remote control device. The buttons are mechanically designed to minimize inadvertent activation of the Arm and Cancel buttons. However, if car
keys or other objects press against these buttons while in your pocket or purse, the system may Arm or Disarm without your knowledge. If this occurs, take steps to avoid
objects from pressing these buttons in the future.
Remote Arming Exit – The system includes an option whereby no Exit Time is applied when the system is Armed using the Keychain Remote, The default setting of this
option is OFF (i.e. Exit Time is applied when Arming from Keychain Remote), but may be changed in LifeShield web by going to Settings | System, selecting on/off and
clicking Save or on the Touchpad by going to Settings | System | System Settings.
When the system is Disarmed using the Keychain Remote and no sensor has been tripped, Entry Delay does not apply. This might occur if you Disarm from outside the
premises and before you open your door.
The Keychain Remote will blink red/green to indicate whether a command was successful. The Keychain Remote will also quietly chirp. If you press Away or Stay, a single
blue means Arming, while green means sensor open, and red means Arm was not successful (a door or window is open and system is Not Ready to Arm). If you press
Cancel, a double green blink means the Disarm was successful.
In order to activate Panic from your Keychain Remote, two steps are required. First, you must enable the panic feature via the Console by going to Menu | Security Settings
| Enter Master Code | Keychains | Select Keychain | Panic Enable. Second, you must press and hold both Stay and “*” buttons simultaneously for 2 seconds.
For troubleshooting, please visit www.lifeshield.com/support-center

1414
ALARM TIMING AND CANCELLING ALARM
Abort Window – After Entry Delay expires, the local Alarm will sound. However, the system provides an additional delay known as Abort Window before the Alarm is sent
to the monitoring center. The default setting for the Abort Window is 30 seconds. If you Disarm during the Abort Window, no Alarm is sent to the monitoring center. The
display will indicate that no Alarm was sent. The system includes an option whereby Abort Window may be disabled for particular sensors, on the Touchpad, go to Settings
| System | System Settings | Advanced Settings | Abort Window Dropdown. This means the Alarm will be sent to the monitoring center immediately after the Entry Delay
expires, increasing the risk of a false alarm.
Disarm After Alarm – If an Alarm occurs, and then you Disarm the system, the system will display the sensors that caused the Alarm. This will help you determine the
cause of the Alarm. This display will time out after a few seconds. However, you may also check your event log to review the events prior to the Alarm.
Cancel Window – Even after the Alarm has been sent to the monitoring center, you may still Cancel the Alarm by entering your 4-digit code or pressing Cancel on your
Keychain Remote. This will send an Alarm Cancel message to the monitoring center, and the monitoring center will not dispatch. You may Cancel the Alarm at any time
prior to dispatch using this method. The monitoring center may still call you to confirm status.
PANIC AND DURESS
Duress Code - The system includes an option whereby you may set up a special Duress Code. A Duress Code can be used when you feel threatened due to one or more
persons trying to force you to enter the premises and Disarm the system. When you enter the Duress Code, this sends a special Duress message to the monitoring center.
The monitoring center may dispatch differently based on this special Duress message. You cannot Cancel a dispatch caused by the Duress Code, therefore it should be
used only in cases of actual duress or immediate bodily threat. If you elect to have a Duress Code, you must select a unique code different from the other user codes. This
is set on the Console, by going to Menu | Security Setup | Enter Master Code | Duress Code | Add New or on LifeShield web by going to Settings |Users and clicking “Add”.
Panic Alarm via Entry Keypad – In order to avoid false alarms, the Keypad requires a 2-step process. You must press and hold * and # simultaneously for 2 seconds.
SENSOR FALSE ALARM PREVENTION
Cross Zoning – The system includes an option whereby 2 sensors must trip within 30 seconds before an Alarm is sent to the monitoring center. Cross Zone is selected by
sensor on the Touchpad, by going to Settings | Sensor | Select Sensor | Advanced Settings | Cross Zone On/Off. The default setting for Cross Zoning is OFF. Cross Zoning
only works if at least 2 sensors have Cross Zoning turned ON. Typically, a door/window sensor and a motion sensor are included in the Cross Zoning list. But you may
place any door/window, motion, glass break sensor in the Cross Zoning list. Note that if only 1 sensor trips, but not a second sensor, the system does not alarm. If the first
sensor does not restore (close), that sensor will be bypassed until the next Disarm. If the first sensor restores, that sensor will continue to participate in the Cross Zone
logic.
Swinger Shutdown –The system includes an operating mode whereby the system ignores a sensor if that sensor repeatedly trips after a limited number of trips. This might
occur if a door or window was not completely shut and is “swinging in the wind.” Swinger Trips are selected by sensor on the Touchpad by going to Settings | System |
System Settings | Sensors | Select Sensor | Swinger Trips. The default setting is 2 and setting range is 1 to 6. For example, if the setting is 2, a sensor will be ignored after
a “trip – Alarm – trip – Alarm” sequence. After that, no further trips will cause an Alarm. The Swinger count is only reset after a Disarm.
Fire Alarm Verification – The system includes an option whereby the system will check twice within 60 seconds to verify that a Fire Safety Sensor Detector or Smoke
Detector is signaling a fire condition before sending a Fire Alarm to the monitoring center. The alarm will audibly sound at the first triggering of a fire sensor, but no
transmission to the monitoring center will be made until 60 seconds later if the sensor is still open. This enables a potential false signal to reset at the sensor. Fire Verify
is selected by sensor on the Touchpad by going to Settings | Sensors | Select Fire Safety Sensors | Selct Fire Safety Sensor | Fire Alarm Verification On/Off. The default
setting is OFF, meaning that the Fire Alarm will be sent to the monitoring center without checking twice that a fire-related sensor is tripped.
OTHER
Call Waiting – The system includes an option whereby the system will prepend Call Waiting cancel codes to the monitoring center phone number in order to temporarily disable
Call Waiting. This only applies to Alarm messages sent via the telephone line. The Call Waiting Code must be obtained from your telephone service provider. You should NOT
enter any Call Waiting codes if your telephone service does not include Call Waiting; this may prevent successful connection to the monitoring center. Call Waiting codes can be
set in LifeShield web by going to Settings | System, clicking Advanced Settings, entering code and clicking save.
System Test – The system includes an operating mode whereby the system allows testing of all sensors, the controller, the siren, and communications. This system test is
available on the Touchpad by going to Settings | System | Test Mode Settings | Test Mode On/Off. System Test cannot be accessed if the system is Armed. During System
Test mode, no Alarm will be sent to the monitoring center. During the test, the display will indicate the test mode selected. The Touchpad will time out of System Test upon
5 minutes of no activity.
For troubleshooting, please visit www.lifeshield.com/support-center

15
Local Permit and Registration (if applicable)
To activate the monitoring service for your home security system, you may need to obtain a permit and/or registration from your municipality,
sign your agreement, and complete your registration via the security portal.
To find out more about any necessary permits, follow these simple directions:
Obtaining Local Permits and Registration
1. LifeShield will contact your local municipality and ask if a permit is required for home security systems. If so, LifeShield will find
out exactly what’s required. Below are a few things you may need to know for future reference:
Alarm Company Monitoring Company
LifeShield, LLC. Criticom/Security Monitoring Services, Inc.
2021 Cabot Blvd West PO Box 521769
Langhorne, PA 19047 Longwood, FL 32752
Phone: [phone] Phone: [phone]
Fax: [phone]
It’s very important to obtain permits and/or registration if required in your municipality.
PLEASE NOTE: RESIDENTS ARE RESPONSIBLE FOR ALL PERMIT FEES, FALSE ALARM FEES, RUNNER SERVICE FEES AND OTHER APPLICABLE FEES
IF INCURRED.
Many municipalities will not allow LifeShield to begin monitoring your home without a permit. In the event of a false alarm, municipalities
can charge fines to consumers who do not obtain the required permits/registration. Also, some police agencies will not dispatch to a
home that isn’t registered/permitted. Some municipalities require you pay for and obtain the pemit.
LifeShield will contact your local municipality as soon as possible to begin the necessary processes that may be needed in
your area. You may be required to assist in the permit process.
Responding To An Alarm
1. PANIC - When panicking your system from your Security Touchpad, it must be on the same network as your base or directly
connected to your base. The “PANIC” button in the top right corner will be highlighted orange. Press this once and select the
emergency type [Fire, Police, Medical]. A selection is required before the signal is sent to the monitoring center. Once a selection
is made, the local authorities will dispatch. You may also panic from your Ennry Keypad (Holding “#” and “*”) or Keychain Remote
(Holding “Stay” and “*”). These devices will send the signal immediately.
• To cancel an accidental alarm, please call 855.894.1737.**
2. BURGLARY & FIRE - In the event of an alarm the monitoring center will call to verify the status of the alarm.
• The Primary Contact will be called first. Then the Secondary Contact will be called. No message will be left
if unanswered.
• If no contacts are reached, emergency services will be dispatched.
• If a contact is reached, they will be asked to provide the Monitoring Passcode (this is NOT your Master Code).
• If the Monitoring Passcode is incorrect, the monitoring center will automatically dispatch the authorities. If the
correct Monitoring Passcode is given, the monitoring center will act as directed by the Contact.
3. WATER & TEMPERATURE - Based on your selection, you will receive a text or email message when the sensor
is triggered.
NOTE: A service fee may be charged for any secondary installation/service visit to your home
**You are required to pay your municipality’s false alarm fees.

1. Where can I buy new/additional equipment?
If you are interested in purchasing additional equipment for your system, go to login.lifeshield.com and click
on the “Shop” tab, where you can browse and select your new equipment.
2. Where do I find instructions on adding additional components to my LifeShield system?
Once you have your system set up, you may find you’re interested in expanding it. You may refer to the instructions in the device
guide provided inside each individual product box, review this Setup Guide or refer to lifeshield.com/support-center.
3. Do I have to purchase service with my LifeShield system?
Yes. The LifeShield system will not operate without monitoring service. This was purchased as part of your DIRECTV bundle and
your agreement is a product and service agreement.
4. How do I cancel service?
Service may be cancelled by calling LifeShield Support at 877-251-4487. Service may not be cancelled via email. Early
termination fees may apply.
5. Do I have to have a landline phone to use LifeShield?
No; telephone lines are optional. If you decide to use a telephone line as additional backup protection, you need to change a
system setting in LifeShield web, so the system understands a phone line is being used. LifeShield recommends a telephone
line for redundant backup communications to the monitoring center in case there’s ever an interruption to your broadband
connection.
6. Will LifeShield cause interference with other RF products like my wireless network (Wi-Fi)?
LifeShield uses advanced radio frequency technology to avoid interference with other devices.
7. How many Bases and Entry Keypads can I have in my system?
The system supports 1 Base and 4 Entry Keypads.
8. How many sensors can I have in my system?
The LifeShield system can support the use of up to 50 sensors of any type.
9. Can I change my Master Code?
Yes, you can change your Master Code at any time. For full instructions please visit lifeshield.com/customers/system-faqs
10. Are there special licenses needed to install a security system?
You will not be required to obtain a license to have your system installed, your professional installer will have all the necessary
licenses they need to install your system. As a homeowner, you may be required by your local municipality to obtain a permit in
order to be monitored and have emergency personnel dispatched.
2014 LifeShield LLC. All rights reserved. LifeShield is a registered trademark of LifeShield LLC.
2021 Cabot Blvd. West, Langhorne, PA 19047
Customer Support: 877.251.4487 • lifeshield.com/support-center
Frequently Asked Questions