Doro Eliza User manual

DORO ELIZA
DIGITAL SMARTCARE HUB
Service Manual | Technical Handbook
v 1.3

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© 2021 Copyright Doro AB, Rev D
Doro AB, Jörgen Kocksgatan 1 B, 211 20 Malmö, Sweden
Corporate identification number: 556161-9429

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Table of contents
REVISIONS .................................................................................................................... 5
TERMS AND ABBREVIATIONS.................................................................................... 5
SAFETY INFORMATION................................................................................................ 7
OVERVIEW Doro Eliza.................................................................................................. 8
4.1 Doro Eliza top view...................................................................................................8
4.1.1 Indicator lights lit up........................................................................................... 8
4.2 Doro Eliza back view.............................................................................................. 10
4.2.1 Connection terminals....................................................................................... 10
4.3 Doro Eliza bottom view........................................................................................... 11
INSTALLATION............................................................................................................ 12
5.1 Power..................................................................................................................... 12
5.2 Connectivity............................................................................................................ 13
5.2.1 Cellular............................................................................................................. 13
5.2.2 Installing the SIM card ..................................................................................... 14
5.2.3 Cellular signal strength check.......................................................................... 15
5.2.4 External antenna.............................................................................................. 15
5.2.5 Wi-Fi ................................................................................................................15
5.3 Ethernet.................................................................................................................. 15
5.4 Connecting external equipment..............................................................................16
5.4.1 I/O connector................................................................................................... 16
5.4.2 USB ................................................................................................................. 17
5.5 External equipment ................................................................................................ 17
DESCRIPTION OF FUNCTIONS.................................................................................. 18
6.1 Activating an alarm................................................................................................. 18
6.2 Different types of alarm triggers ............................................................................. 18
6.3 Alarm receivers ...................................................................................................... 18
6.4 Alarm process ........................................................................................................ 18
6.5 Function Monitoring................................................................................................ 19
6.5.1 Test alarm........................................................................................................ 19
6.5.2 Heartbeat.........................................................................................................20
6.6 Inactivity alarm ....................................................................................................... 20
6.7 Callback after an alarm........................................................................................... 21
CONFIGURATION........................................................................................................ 21
7.1 Programming of radio triggers and accessories..................................................... 21
7.2 Check radio coverage ............................................................................................ 21

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7.3 Manual pairing of radio trigger/accessories............................................................ 22
7.4 Remote pairing of radio trigger/accessories........................................................... 22
7.5 i-care online (ICO).................................................................................................. 23
SETTINGS i-care online............................................................................................. 24
8.1 Templates...............................................................................................................24
8.2 Cellular, Wi-Fi, Ethernet, i-care online settings....................................................... 28
8.3 Additional settings.................................................................................................. 38
8.4 Alarm management................................................................................................ 46
8.5 Configuration of paired radio triggers ..................................................................... 49
8.5.1 Alarm triggers and radio devices .....................................................................50
ALARM TYPES............................................................................................................ 54
SERVICE MODE .......................................................................................................... 56
10.1 Service mode functions.......................................................................................... 57
FAULT INDICATION .................................................................................................... 59
MAINTENANCE ........................................................................................................... 60
12.1 Cleaning................................................................................................................. 60
12.2 Replacing the battery ............................................................................................. 60
12.3 Storing the Doro Eliza ............................................................................................ 60
ACCESSORIES & SPARE PARTS.............................................................................. 61
TECHNICAL DATA ...................................................................................................... 62
DECLARATION OF CONFORMITY............................................................................. 65
ENVIRONMENTAL INFORMATION ............................................................................ 66
APPENDIX 1 –Local configuration ........................................................................... 68
17.1 Local configuration ................................................................................................. 68
17.1.1 Install Drivers................................................................................................... 68
17.1.2 Connect the Administration console................................................................. 69
17.1.3 Launch the Administration console.................................................................. 69
17.1.4 Parameters...................................................................................................... 70
17.1.5 Contacts........................................................................................................... 70
17.1.6 Sip accounts.................................................................................................... 72
17.1.7 Radio Triggers ................................................................................................. 73
17.1.8 Alarm type mappings and call sequence ......................................................... 74

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REVISIONS
Rev
Date
Filename
Notes
A
2020-07-08
Th_Doro_Eliza_En_01
First release
B
2020-10-15
Th_Doro_Eliza_En_02
Second release
C
2020-11-12
Th_Doro_Eliza_En_03
Minor add-ons
D
2021-06-18
Th_Doro_Eliza_En_04
Updates for v1.3
TERMS AND ABBREVIATIONS
Abbreviation
Meaning
AMR
Adaptive Multi-Rate codec
APN
Access Point Name
ARC
Alarm Receiving Centre
AUX
Auxiliary
CHAP
Challenge Handshake Authentication Protocol
DHCP
Dynamic Host Configuration Protocol
DNS
Domain Name Server
DDNS
Dynamic Domain Name Server
DTMF
Dual Tone Multiple-Frequency
EAC
Eliza Administration Tool
FOTA
Firmware Over The Air
GSM
Global System for Mobile
HSDPA
High-Speed DownLink Packet Access
ICO
i-care online
IP
Internet protocol
LTE
Long-Term Evolution (4G)
MSISDN
Mobile subscriber number
PAP
Password Authentication Protocol
PSU
Power Supply Unit
RTP
Real Time Protocol
SCAIP
Social Care Alarm Internet Protocol
SIM
Subscriber Identity Module
SIP
Session Initiation Protocol
SMS
Short Message Service
SNTP
Simple Network Time Protocol
SSID
Service Set Identifier
SRD
Short Range Devices

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TAP-2
Doro Telephone numeric keypad social Alarm/command Protocol,
DTMF 0,1,3,4,7,8
TBD
To Be Defined
TLS
Transport layer Security
UMO
Verklizan UMO-XML protocol
UMTS
Universal Mobile Telecommunications System (3G)
URL
Uniform resource locator
USB
Universal Serial Bus
VAC
Volts Alternating Current
VDC
Volts Direct Current
VoIP
Voice over Internet Protocol
VoLTE
Voice over LTE Long Term Evolution
WEP
Wired Equivalent Privacy
Wi-Fi
”Wireless Fidelity”
WPA/WPA2
Wireless Protected Access 1st and 2nd generation
WPS
Wi-Fi Protected Setup

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SAFETY INFORMATION
•”Users should pay particular attention to the potential for interference from other systems
operating in the same or adjacent frequency bands.”
•The compartment covers on the backside may be opened only by authorized persons.
•Battery replacement may only be performed by authorized personnel e.g, (any individual
trained through management to be permitted to perform assigned duties in a safe and
effective manner). Only use recommended battery type as stated in the section
13,”Accessories and spare parts”. CAUTION –Risk of explosion if battery is replaced by
an incorrect type. Dispose of used batteries according to the instructions.
•Only use recommended power supply as stated in the section 13 ”Accessories and spare
parts”.
•The wall socket should be installed near the equipment and should be easily accessible.
Important information
All systems using radio and telecommunications are subject to interference beyond the user’s
control.
Products from Doro are designed to minimize the impact of such interference. Nevertheless,
the user must be aware that system components can be subjected to interference or other
influences that may cause malfunction.
It is therefore important to regularly check that every part of the system works in all areas,
especially radio communications. Contact your supplier immediately in case of any suspected
malfunction.
Keep the product away from interfering devices such as radio transmitters, mobile phones,
DECT-telephones, or wireless headphones.
Users should pay particular attention to the risk of disruption from products which
communicate using the same or adjacent frequencies.
When connecting or disconnecting external wired accessories, Doro Eliza should be turned
OFF and the power supply should be disconnected from the Doro Eliza.
For further information, please contact your supplier.
Always read and follow the safety information accompanied by this
symbol.

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OVERVIEW Doro Eliza
4.1 Doro Eliza top view
4.1.1 Indicator lights lit up
Each indicator can light up in different colors depending on status and configuration. Example
with all indicators activated.
Green/square touch button
Yellow/round touch button
RED
Integral alarm button
Cancel/Service touch button
Power
Status
RED
WHITE

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LED indicators and Backlight
Mains power
Name
Integral alarm
button
Cancel
button
Circular
Yellow
Square
Green
Power
indicator
Cellular
indicator
LED
Idle mode
Lit up
Not lit
Not lit
Not lit
Lit up
Not lit
Alarm activated
Blinking
Lit up
Not lit
Not lit
Lit up
Not lit
Cancel alarm
N/A
Lit up
Not lit
Not lit
N/A
N/A
Cellular network
connected
N/A
N/A
Not lit
Not lit
N/A
Not lit
No cellular data
connection
N/A
N/A
Not lit
Not lit
N/A
Lit up
Yellow-key activated
N/A
N/A
Lit up*
Lit up*
N/A
N/A
Green-key activated
N/A
N/A
Lit up*
Lit up*
N/A
N/A
Low battery power**
N/A
N/A
N/A
N/A
N/A
Flashing
Note! The Doro Eliza has a built-in proximity sensor that makes the Circular/yellow and
Square/green indicators dim if a hand or a finger is near the button, (if the button is
programmed). This only works if the corresponding button function is activated. This makes it
easier for the user to detect what key they are about to activate.
*) If the circular/yellow and/or square/green touch button is attached with a function, e.g.,
configured for example “Home and away”they will be lit in idle mode.
**) If the battery can´t hold the specified voltage despite Eliza connected with Mains power.
Note! Change to a new battery to check if it is a faulty battery causing the indication.
If not, replace the adapter and if this does not solve the problem send the DORO Eliza to the
Service department at DORO.

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Battery power
Name
Integral alarm
button
Cancel
button
Circular
Yellow
Square
Green
Power
indicator
Cellular
indicator
LED
Idle mode
Not lit
Not lit
Not lit
Not lit
Flashing
Not lit
Alarm activated
Flashing
Lit up
Not lit
Not lit
Lit up
Not lit
Cancel alarm
N/A
Lit up
Not lit
Not lit
N/A
N/A
Cellular network
connected
N/A
N/A
N/A
N/A
N/A
Not lit
No cellular data
connection
N/A
N/A
N/A
N/A
N/A
Lit up
Yellow-key activated
Flashing
Lit up
Lit up*
Lit up*
Lit up
N/A
Green-key activated
Flashing
Lit up
Lit up*
Lit up*
Lit up
N/A
Low battery power
N/A
N/A
N/A
N/A
N/A
Flashing
*) If configured with an alarm type
4.2 Doro Eliza back view
4.2.1 Connection terminals
Power in ON/OFF switch Ext. antenna Ethernet USB Audio OUT/ Alarm INPUT (3.5 mm)
Lid covering for USB port and radio pairing button
and service menu

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4.3 Doro Eliza bottom view
Bottom with battery-lid in place
Bottom lid removed, battery visible
Bottom with lid and battery removed. SIM slot visible

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INSTALLATION
5.1 Power
When first plugged in or after storage you should let the Doro Eliza charge to a minimum of
24 hours to reach full battery capacity.
Connect the power supply to the wall socket and the power supply lead to the power IN
connector on the Doro Eliza.
•Turn the Eliza ON by sliding the ON/OFF switch to “I” . The Doro Eliza should
start up shortly by lighting up the POWER and STATUS indicator.
•Note! After Eliza has been switched on it may take approximately 70-90 seconds
before an alarm can be activated and sent to an ARC.
Always make sure the battery is connected if the Doro Eliza is new or has
been stored.
Only use power supply according to specification under section 13
“"Accessories and spare parts”.

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5.2 Connectivity
Depending on chosen connectivity the Doro Eliza needs to have either an active Cellular
subscription or a broadband connection (wired or Wi-Fi) or both depending on desired
connectivity and fallback.
1. SRD Radio, social alarm frequency
2. a. Mobile connection to GSM/GPRS/3G/4G, Voice, IP alarm protocol and additional data
b. IP on Ethernet or Wi-Fi, VoIP, IP social alarm protocol and additional data.
3. IP connection through GPRS, UMTS/HSDPA (3G) or LTE (incl. VoIP)
4. Voice connection through GSM and/or 3G
5. IP connection to a digital Alarm Receiving Centre (ARC)
6. Optional connection to i-care online system.
5.2.1 Cellular
Through a subscription and a SIM card Doro Eliza can connect to a cellular network e.g.
GSM (2G), UMTS/HSDPA (3G) or LTE (4G) network
If Eliza is on 2G only due to network limitations, make sure that SCAIP-GSM is
configured as a contact.

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5.2.2 Installing the SIM card
Turn OFF the Doro Eliza with the power switch and wait until the power led is turned off.
This will take about 25 seconds.
See picture below where to place the SIM card (Mini SIM) on the Doro Eliza
Slide the SIM card into the SIM card slot past the plastic tab, this tab is to make sure
that the SIM card is locked in its SIM holder.
Turn the Doro Eliza ON with the power switch
After Doro Eliza has registered to the cellular network(s) the Status indicator will turn off.
To remove the SIM card, switch the Doro Eliza OFF with the power switch .
Press down on the plastic tab that holds the SIM card in place and press on the back of the
SIM card to slide it out from the slot.
Note! Do not hot swap SIM cards. Always turn Eliza off before
changing SIM card.

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5.2.3 Cellular signal strength check
Via i-care online one can check the cellular signal strength.
Value: 0-5
0= No connection (requires alt. connectivity), 5=optimal signal strength
If the signal strength is poor (0-1) you need to try to
•move the Doro Eliza to a position with better coverage
•install an external antenna
•change connectivity to ethernet or Wi-Fi
5.2.4 External antenna
See section 13 “Accessories and spare parts”
5.2.5 Wi-Fi
Doro Eliza can communicate via a wireless home network to send an alarm.
For example, send an alarm through a wireless router that has a broadband connection.
See section 5.4.2 “USB”and section 13 “Accessories and spare parts"”
5.3 Ethernet
Doro Eliza can communicate via Ethernet connected to a broadband connection.
A 3 m Ethernet cable is available as an accessory. Other lengths are available on the open
market. Only use Category cat 5e
See section 13 “Accessories and spare parts”
.
Only external antennas specified for Doro Eliza and supplied from
DORO, shall be used with the Doro Eliza.

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5.4 Connecting external equipment
5.4.1 I/O connector
Doro Eliza is equipped with a 3.5 mm I/O connector that facilitates both an alarm input and
an audio output.
The audio output is designed for a connection to a hearing aid loop system.
SLEEVE Ground (-)
RING (R) Alarm input (Normally open)
TIP (L) Audio output for hearing aid loop systems
It is also possible to purchase a plug with a terminal block for easy connection.
See section 13 “Accessories and spare parts”

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5.4.2 USB
Doro Eliza is equipped with two USB ports, for example to connect a Wi-Fi adapter, one
behind the lid and one on the back panel
Available Doro USB accessories are listed in the “Accessories and spare parts”section 13
5.5 External equipment
Doro Eliza supports DORO radio accessories working on the social alarm frequency band
869.2 MHz. For more information about pairing radio accessories, see section 7.1
“Programming of radio triggers and accessories”

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DESCRIPTION OF FUNCTIONS
Doro Eliza is a digital smart hub, capable of sending alarms over the GSM, UMTS and LTE-
network Supporting IP based alarm protocols.
Doro Eliza can also utilize IP based alarm protocols over a broadband connection via
Ethernet or Wi-Fi.
6.1 Activating an alarm
Activation of an alarm or other signal can be done by:
•Integral alarm button on Doro Eliza.
•Paired radio accessories.
•Logical triggers
•Wire (via 3.5 mm plug-in with connector)
6.2 Different types of alarm triggers
Doro Eliza can handle DORO radio accessories operating on the social alarm band 869.2
MHz.
6.3 Alarm receivers
Up to ten alarm contacts and ten different call sequences can be programmed. An alarm to
an ARC is identified by an alarm-ID that is programmed in Doro Eliza, alarm to a standard
telephone is identified through the caller-ID. The receiver can establish a speech connection
with the person that has activated the alarm and take appropriate actions.
6.4 Alarm process
Doro Eliza has ten programmable contacts (alarm receivers), the receivers can be a
telephone or an ARC that supports SCAIP or TS 50134-9 protocol (other protocols on
request).
The Doro Eliza has ten alarm sequence lists that are programmable to call the contacts in
any order, as default all alarm types uses sequence one, any of the alarm types are
programmable to use any of the ten sequences.
When an alarm is activated, the Doro Eliza first checks which call sequence should be used,
then it checks the chosen network availability and priority and after that will establish contact

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with the alarm receiver according to the programmed order in the call sequence until the
alarm is acknowledged, or the maximum number of call attempts is reached.
“With acknowledgement”means that the receiver confirms that the alarm is received, this is
made with the “4” key if the receiver is a phone or if the receiver is an ARC by sending an
acknowledgement message to Doro Eliza.
If the receiver is a phone and the TAP-2 protocol (GSM) is used at e.g. neighbor or relative,
the Doro Eliza identifies itself with caller-ID. When an alarm is received at an ARC the
information (alarm-ID and alarm type) is sent digitally to the receiver.
If the alarm is a so-called speech connected alarm e.g. emergency alarm, there is possibility
to establish a two-way speech connection. If the alarm is a so-called technical or an
automatic generated alarm, e.g. low battery information there will not be any speech
connection.
Disconnection of an alarm is made with the “0” key if the receiver is a telephone or by a
disconnection command from an ARC. Doro Eliza automatically disconnects the call after the
programmed connection time has elapsed (default set to 10 minutes), this time can be
extended with the “4” key on the telephone or by a keep alive command from the ARC.
Note! During the powering up of Eliza the cellular indicator is lit.
This indicates that the Eliza is in a process of finding a data network (Cellular and/or IP)
therefore no alarm can be sent.
6.5 Function Monitoring
6.5.1Test alarm
This is used to monitor the Doro Eliza’s functionality and that the connection works correctly.
If the test alarm function is activated a silent alarm will be sent according to the call sequence
for alarm type 26. The time interval for test alarms can be set between 1 and 999 hours.
The Function monitoring can also be formatted according to the SCAIP specification
(Ping/heartbeat). Ensure that the selected ARC can handle this format before enabling the
functionality.
Disabled=0 (off)
Value: 1-999 hours, Default: 0 hours

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6.5.2 Heartbeat
Heartbeat is a way to monitor the Doro Eliza’s function, enable remote configuration and
FOTA. If set to “Disabled”, the Doro Eliza will turn off this feature. Heartbeat is used with the
ICO platform.
Value: Disabled or 1-20 minutes, Default=2 minutes
Note! If Heartbeat is disabled it won’t be possible to remote access from the ICO platform.
6.6 Inactivity alarm
Inactivity alarm is a function that is used for sending an alarm (alarm type 14) if no activity
occurs during a certain pre-configured time. When inactivity alarm is activated an internal
timer starts that generates an alarm if it is not reset within the set time. After every reset the
timer will restart.
The inactivity alarm is cleared, and the time will be recounted from the start at the following
events:
Example; expecting certain activity of the client during the day makes this function work as a
check to ensure the well-being of the client.
•The Cancel button is used for resetting the inactivity alarm manually.
•Activation of a programmed radio trigger/accessory. If the trigger is configured to
transmit alarm type 12 (reset) the Eliza´s alarm function will not be activated.
•AUX can be used for resetting the activity alarm by wire connecting a fixed trigger,
sending alarm type 12.
If the function pre-alert for inactivity alarm is activated, the Doro Eliza will (through an audible
signal once every minute during the set time) alert the user that the time for inactivity alarm is
about to expire.