Doro Eliza User manual

DORO ELIZA
DIGITAL SMARTCARE HUB
Service Manual | Technical Handbook
v 1.3

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© 2021 Copyright Doro AB, Rev D
Doro AB, Jörgen Kocksgatan 1 B, 211 20 Malmö, Sweden
Corporate identification number: 556161-9429

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Table of contents
REVISIONS .................................................................................................................... 5
TERMS AND ABBREVIATIONS.................................................................................... 5
SAFETY INFORMATION................................................................................................ 7
OVERVIEW Doro Eliza.................................................................................................. 8
4.1 Doro Eliza top view...................................................................................................8
4.1.1 Indicator lights lit up........................................................................................... 8
4.2 Doro Eliza back view.............................................................................................. 10
4.2.1 Connection terminals....................................................................................... 10
4.3 Doro Eliza bottom view........................................................................................... 11
INSTALLATION............................................................................................................ 12
5.1 Power..................................................................................................................... 12
5.2 Connectivity............................................................................................................ 13
5.2.1 Cellular............................................................................................................. 13
5.2.2 Installing the SIM card ..................................................................................... 14
5.2.3 Cellular signal strength check.......................................................................... 15
5.2.4 External antenna.............................................................................................. 15
5.2.5 Wi-Fi ................................................................................................................15
5.3 Ethernet.................................................................................................................. 15
5.4 Connecting external equipment..............................................................................16
5.4.1 I/O connector................................................................................................... 16
5.4.2 USB ................................................................................................................. 17
5.5 External equipment ................................................................................................ 17
DESCRIPTION OF FUNCTIONS.................................................................................. 18
6.1 Activating an alarm................................................................................................. 18
6.2 Different types of alarm triggers ............................................................................. 18
6.3 Alarm receivers ...................................................................................................... 18
6.4 Alarm process ........................................................................................................ 18
6.5 Function Monitoring................................................................................................ 19
6.5.1 Test alarm........................................................................................................ 19
6.5.2 Heartbeat.........................................................................................................20
6.6 Inactivity alarm ....................................................................................................... 20
6.7 Callback after an alarm........................................................................................... 21
CONFIGURATION........................................................................................................ 21
7.1 Programming of radio triggers and accessories..................................................... 21
7.2 Check radio coverage ............................................................................................ 21

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7.3 Manual pairing of radio trigger/accessories............................................................ 22
7.4 Remote pairing of radio trigger/accessories........................................................... 22
7.5 i-care online (ICO).................................................................................................. 23
SETTINGS i-care online............................................................................................. 24
8.1 Templates...............................................................................................................24
8.2 Cellular, Wi-Fi, Ethernet, i-care online settings....................................................... 28
8.3 Additional settings.................................................................................................. 38
8.4 Alarm management................................................................................................ 46
8.5 Configuration of paired radio triggers ..................................................................... 49
8.5.1 Alarm triggers and radio devices .....................................................................50
ALARM TYPES............................................................................................................ 54
SERVICE MODE .......................................................................................................... 56
10.1 Service mode functions.......................................................................................... 57
FAULT INDICATION .................................................................................................... 59
MAINTENANCE ........................................................................................................... 60
12.1 Cleaning................................................................................................................. 60
12.2 Replacing the battery ............................................................................................. 60
12.3 Storing the Doro Eliza ............................................................................................ 60
ACCESSORIES & SPARE PARTS.............................................................................. 61
TECHNICAL DATA ...................................................................................................... 62
DECLARATION OF CONFORMITY............................................................................. 65
ENVIRONMENTAL INFORMATION ............................................................................ 66
APPENDIX 1 –Local configuration ........................................................................... 68
17.1 Local configuration ................................................................................................. 68
17.1.1 Install Drivers................................................................................................... 68
17.1.2 Connect the Administration console................................................................. 69
17.1.3 Launch the Administration console.................................................................. 69
17.1.4 Parameters...................................................................................................... 70
17.1.5 Contacts........................................................................................................... 70
17.1.6 Sip accounts.................................................................................................... 72
17.1.7 Radio Triggers ................................................................................................. 73
17.1.8 Alarm type mappings and call sequence ......................................................... 74

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REVISIONS
Rev
Date
Filename
Notes
A
2020-07-08
Th_Doro_Eliza_En_01
First release
B
2020-10-15
Th_Doro_Eliza_En_02
Second release
C
2020-11-12
Th_Doro_Eliza_En_03
Minor add-ons
D
2021-06-18
Th_Doro_Eliza_En_04
Updates for v1.3
TERMS AND ABBREVIATIONS
Abbreviation
Meaning
AMR
Adaptive Multi-Rate codec
APN
Access Point Name
ARC
Alarm Receiving Centre
AUX
Auxiliary
CHAP
Challenge Handshake Authentication Protocol
DHCP
Dynamic Host Configuration Protocol
DNS
Domain Name Server
DDNS
Dynamic Domain Name Server
DTMF
Dual Tone Multiple-Frequency
EAC
Eliza Administration Tool
FOTA
Firmware Over The Air
GSM
Global System for Mobile
HSDPA
High-Speed DownLink Packet Access
ICO
i-care online
IP
Internet protocol
LTE
Long-Term Evolution (4G)
MSISDN
Mobile subscriber number
PAP
Password Authentication Protocol
PSU
Power Supply Unit
RTP
Real Time Protocol
SCAIP
Social Care Alarm Internet Protocol
SIM
Subscriber Identity Module
SIP
Session Initiation Protocol
SMS
Short Message Service
SNTP
Simple Network Time Protocol
SSID
Service Set Identifier
SRD
Short Range Devices

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TAP-2
Doro Telephone numeric keypad social Alarm/command Protocol,
DTMF 0,1,3,4,7,8
TBD
To Be Defined
TLS
Transport layer Security
UMO
Verklizan UMO-XML protocol
UMTS
Universal Mobile Telecommunications System (3G)
URL
Uniform resource locator
USB
Universal Serial Bus
VAC
Volts Alternating Current
VDC
Volts Direct Current
VoIP
Voice over Internet Protocol
VoLTE
Voice over LTE Long Term Evolution
WEP
Wired Equivalent Privacy
Wi-Fi
”Wireless Fidelity”
WPA/WPA2
Wireless Protected Access 1st and 2nd generation
WPS
Wi-Fi Protected Setup

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SAFETY INFORMATION
•”Users should pay particular attention to the potential for interference from other systems
operating in the same or adjacent frequency bands.”
•The compartment covers on the backside may be opened only by authorized persons.
•Battery replacement may only be performed by authorized personnel e.g, (any individual
trained through management to be permitted to perform assigned duties in a safe and
effective manner). Only use recommended battery type as stated in the section
13,”Accessories and spare parts”. CAUTION –Risk of explosion if battery is replaced by
an incorrect type. Dispose of used batteries according to the instructions.
•Only use recommended power supply as stated in the section 13 ”Accessories and spare
parts”.
•The wall socket should be installed near the equipment and should be easily accessible.
Important information
All systems using radio and telecommunications are subject to interference beyond the user’s
control.
Products from Doro are designed to minimize the impact of such interference. Nevertheless,
the user must be aware that system components can be subjected to interference or other
influences that may cause malfunction.
It is therefore important to regularly check that every part of the system works in all areas,
especially radio communications. Contact your supplier immediately in case of any suspected
malfunction.
Keep the product away from interfering devices such as radio transmitters, mobile phones,
DECT-telephones, or wireless headphones.
Users should pay particular attention to the risk of disruption from products which
communicate using the same or adjacent frequencies.
When connecting or disconnecting external wired accessories, Doro Eliza should be turned
OFF and the power supply should be disconnected from the Doro Eliza.
For further information, please contact your supplier.
Always read and follow the safety information accompanied by this
symbol.

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OVERVIEW Doro Eliza
4.1 Doro Eliza top view
4.1.1 Indicator lights lit up
Each indicator can light up in different colors depending on status and configuration. Example
with all indicators activated.
Green/square touch button
Yellow/round touch button
RED
Integral alarm button
Cancel/Service touch button
Power
Status
RED
WHITE

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LED indicators and Backlight
Mains power
Name
Integral alarm
button
Cancel
button
Circular
Yellow
Square
Green
Power
indicator
Cellular
indicator
LED
Idle mode
Lit up
Not lit
Not lit
Not lit
Lit up
Not lit
Alarm activated
Blinking
Lit up
Not lit
Not lit
Lit up
Not lit
Cancel alarm
N/A
Lit up
Not lit
Not lit
N/A
N/A
Cellular network
connected
N/A
N/A
Not lit
Not lit
N/A
Not lit
No cellular data
connection
N/A
N/A
Not lit
Not lit
N/A
Lit up
Yellow-key activated
N/A
N/A
Lit up*
Lit up*
N/A
N/A
Green-key activated
N/A
N/A
Lit up*
Lit up*
N/A
N/A
Low battery power**
N/A
N/A
N/A
N/A
N/A
Flashing
Note! The Doro Eliza has a built-in proximity sensor that makes the Circular/yellow and
Square/green indicators dim if a hand or a finger is near the button, (if the button is
programmed). This only works if the corresponding button function is activated. This makes it
easier for the user to detect what key they are about to activate.
*) If the circular/yellow and/or square/green touch button is attached with a function, e.g.,
configured for example “Home and away”they will be lit in idle mode.
**) If the battery can´t hold the specified voltage despite Eliza connected with Mains power.
Note! Change to a new battery to check if it is a faulty battery causing the indication.
If not, replace the adapter and if this does not solve the problem send the DORO Eliza to the
Service department at DORO.

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Battery power
Name
Integral alarm
button
Cancel
button
Circular
Yellow
Square
Green
Power
indicator
Cellular
indicator
LED
Idle mode
Not lit
Not lit
Not lit
Not lit
Flashing
Not lit
Alarm activated
Flashing
Lit up
Not lit
Not lit
Lit up
Not lit
Cancel alarm
N/A
Lit up
Not lit
Not lit
N/A
N/A
Cellular network
connected
N/A
N/A
N/A
N/A
N/A
Not lit
No cellular data
connection
N/A
N/A
N/A
N/A
N/A
Lit up
Yellow-key activated
Flashing
Lit up
Lit up*
Lit up*
Lit up
N/A
Green-key activated
Flashing
Lit up
Lit up*
Lit up*
Lit up
N/A
Low battery power
N/A
N/A
N/A
N/A
N/A
Flashing
*) If configured with an alarm type
4.2 Doro Eliza back view
4.2.1 Connection terminals
Power in ON/OFF switch Ext. antenna Ethernet USB Audio OUT/ Alarm INPUT (3.5 mm)
Lid covering for USB port and radio pairing button
and service menu