
FOR SERVICE CALL: (800) 24- 717
Warranty & Return Policy
DOUGHPRO/STEARNS warrants all products manufactured by it against defects in
workmanship or materials from the date of purchase for a period of (1) year on parts and labor.
This warranty applies to only equipment purchased and used in the United States.
Exclusions:
1.
WOOD / GAS FIRED OVENS: DOUGHPRO/STEARNS warranty applies to the main body of the oven
being steel / refractory and insulation shall be free from defects in materials and workmanship for a period of
four (4) years from the date of purchase. The gas equipment shall be free from defects in materials and
workmanship for a period of one (1) year from the date of purchase. This warranty excludes the tandoori and
home oven.
2.
TANDOORI & HOME OVENS: DOUGHPRO/STEARNS warrants the Tandoori & Home Oven including gas
equipment shall be free from defects in materials and workmanship for a period of one (1) year from the date
of purchase.
3.
Air compressors are excluded from this warranty, but DOUGHPRO/STEARNS may act as a warranty
expeditor in certain instances regarding these compressors. The air compressor manufacturer provides a
limited warranty and a copy of this warranty is furnished with all compressors sold by
DOUGHPRO/STEARNS. For prompt handling of compressor warranty claims the instructions of the
compressor manufacturer must be adhered to.
4.
Equipment built to special order as well as accessories are not returnable unless defective within the terms
of this warranty.
5.
In no event shall DOUGHPRO/STEARNS be liable for consequential damages arising out of the failure of
any of its products if operated improperly or caused by normal wear or damage by operator abuse.
Returned erchandise Policy:
Should it become necessary to return any of the company’s products, the following instructions must be adhered to:
First, contact our customer service department for approval and a return authorization number. Please have the serial
number of your item available at that time! All merchandise must be shipped freight prepaid by customer or service
agency. Subject to the inspection of the product by the company, a restocking charge of 15% of the Net purchased
price paid to DOUGHPRO/STEARNS will be assessed. Merchandise may not be returned for credit without prior
written approval of DOUGHPRO/STEARNS. Collect shipments will not be accepted.
If upon inspection by DOUGHPRO/STEARNS or its Authorized Agent it is determined the equipment has not been
used in an appropriate manner, has been modified, or has not been properly maintained, or has been subject to
misuse, misapplication, neglect, abuse, accident, unauthorized modification, damage during transit, delivery, fire,
flood, act of war, riot or Act of God, then this warranty shall be deemed null and void.
Terms & Conditions
1.
Prices indicated in the PRICE LIST are suggested retail prices and are shown in U.S. DOLLARS.
2.
Terms of Payment: 2% 1 days, NET 3 days.
3.
NEW ACCOUNTS: Satisfactory credit information must be provided before open account status can be
extended. Unless agreed otherwise, all shipments will be made C.O.D., CASH IN ADVANCE.
4.
PRICING: Prices, specifications, model numbers, capacities and accessories are subject to change without
notice.
5.
FREIGHT/ROUTING: Method of shipment will be determined by DOUGHPRO/STEARNS unless otherwise
advised by PURCHASER.
6.
DAMAGED CLAIMS: All merchandise shipped at purchaser’s risk. Inspection must be made by purchaser
at time goods are received. If goods are damaged, the PURCHASER shall request that the agent of the
transportation company make a written notation on the proper shipping documents immediately and then file
a claim for damage. GOODS DAMAGED IN SHIPMENT ARE NOT RETURNABLE.
7.
RETURNS: Merchandise may not be returned without written authorization by DOUGHPRO/STEARNS.
8.
TAXES: Prices indicated herein DO NOT include State, Federal, Local or foreign taxes or duties, nor do
they include fees, permits, insurance or other levies, all of which are the responsibility of the purchaser.
9.
All orders are subject to acceptance by DOUGHPRO/STEARNS.
10.
Possession of this price list shall not be considered an offer to sell.