DPS Telecom NetGuardian-16S User manual

USER MANUAL
NetGuardian-16S
December 8, 2006
Visit our website at www.dpstelecom.com for the latest PDF manual and FAQs.
D-OC-UM06C.08103 Firmware Version 1.0

© 2005 DPS Telecom
This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this
document may be photocopied without prior written consent of DPS Telecom.
All software and manuals are copyrighted by DPS Telecom. Said software and manuals may not be reproduced, copied,
transmitted or used to make a derivative work, by either mechanical, electronic or any other means in whole or in part,
without prior written consent from DPS Telecom, except as required by United States copyright laws.
The material in this manual is for information purposes and is subject to change without notice. DPS Telecom shall not be
liable for errors contained herein or consequential damages in connection with the furnishing, performance, or use of this
manual.
Notice
December 8, 2006
October 2, 2006
November 8, 2005
Revision History
NetGuardian-16S User Manual (D-OC-UM06C.08103) released.
Supports Firmware Version 1.0.
NetGuardian-16S User Manual (D-OC-UM06A.02102) released.
Supports Firmware Version 1.0.
NetGuardian-16S User Manual (D-OC-UM05B.08101) released.
Supports Firmware Version 1.0.

ContentsVisit our website at www.dpstelecom.com for the latest PDF manual and FAQs
NetGuardian-16S Overview1 1
Shipping List2 2
Optional Accessories3 3
Specifications4 4
Installation5 5
Tools Needed5.1 5
Mounting5.2 5
Power Connection5.3 6
LAN Connection5.4 7
Telco Connection5.5 7
Alarm and Control Relay Connections5.6 8
Alarm and Control Relay Connector Pinout Table5.6.1 8
Discretes 1–24 Connector Pinout Diagram5.6.2 9
Discretes 25–32/Relays 1–8 Connector Pinout Diagram5.6.3 10
Data Ports5.7 11
NetGuardian Expansion Port5.8 11
Craft Ports5.9 12
Jumper Options — Switch Control Relays from Normally Open to Normally Closed5.10 13
Building Status Unit6 14
Standard Mode6.1 14
Standalone Mode6.2 15
Voice Call Out7 15
Voice Call Out Sequence of Operations7.1 16
LCD Display8 17
Alarm and Control Status Messages8.1 17
LCD Command Menu8.2 18
Sound off8.2.1 18
Reboot8.2.2 19
Run Config8.2.3 19
Contrast8.2.4 20
Alarm Speaker9 20
Front Panel LEDs10 21
Back Panel LEDs11 22
Connecting to the NetGuardian via Craft Port12 23
TTY Interface13 24

Menu Shortcut Keys13.1 25
Unit Configuration13.2 25
Ethernet Port Setup13.2.1 25
Edit PPP Port13.2.2 27
Monitoring13.3 28
Monitoring the NetGuardian13.3.1 28
13.3.1.1 Monitoring Base Alarms 28
13.3.1.2 Monitoring Ping Targets 29
13.3.1.3 Monitoring and Operating Relays (Controls) 30
13.3.1.4 Monitoring System Alarms 30
13.3.1.5 Monitoring Data Port Activity 31
Viewing Live Target Pings13.3.2 32
Proxy Menu13.3.3 33
Event Logging13.3.4 34
Backing Up NetGuardian Configuration Data via FTP13.3.5 34
13.3.5.1 Reloading NetGuardian Configuration Data 36
Debug Input and Filter Options13.3.6 37
Web Browser Interface14 38
Logging On to the Web Browser Interface14.1 38
Logging Out of the Web Browser Interface14.2 39
Other Top Frame Links14.3 39
Monitor and Edit Menus14.4 40
Monitor Menu14.5 41
Alarm Summary14.5.1 41
Base Alarms14.5.2 42
Ping Targets14.5.3 42
System Alarms14.5.4 43
Controls14.5.5 44
Event Log14.5.6 45
Port Transmit and Port Receive14.5.7 46
Edit Menu14.6 47
Call List14.6.1 47
Date and Time14.6.2 49
Reboot14.6.3 49
NVRam14.6.4 50
Reference Section15 51
NetGuardian-16S Alarm Map15.1 51
System Alarm Descriptions15.2 52
Voice Call Out Default Dialogs15.3 53
Dialog 1: Default Critical15.3.1 53

Dialog 2: Default Major15.3.2 53
Dialog 3: Default Secure Dial-In15.3.3 54
Dialog 4: Critical GR-47415.3.4 54
Dialog 5: Major GR-47415.3.5 55
Dialog 6: GR-474 Secure Dial-In15.3.6 55
Dialog 7: Critical RUS-FORM-52215.3.7 56
Dialog 8: Major RUS-FORM-52215.3.8 56
Dialog 9: RUS-FORM-522 Secure Dial-In15.3.9 57
NetGuardian-16S Trap OIDs15.4 58
SNMP Granular Trap Packets15.5 59
ASCII Symbol Descriptions15.6 60
Modem Access15.7 61
Technical Support16 62

1
NetGuardian-16S Overview1
Fig. 1.1. NetGuardian-16S: High capacity and versatile capabilities make it a powerhouse RTU
NetGuardian-16S — Proven Hardware and Software, New and Expanded Capabilities
The NetGuardian-16S is a multifunction, high capacity, NEBS-certified, LAN-based, SNMP/DCPx remote
telemetry unit. The NetGuardian-16S is based on the proven hardware and software capabilities of DPS
Telecom's popular NetGuardian-16S 832A RTU, but the NetGuardian-16S adds greatly expanded functionality.
The NetGuardian-16S incorporates many functions that previously required several separate units, while
occupying only 1 RU on any standard 19" or 23" equipment rack, freeing valuable rack space for
revenue-generating equipment.
The NetGuardian-16S features:
·Built-in Web Interface: monitor your alarms from any computer, without an alarm master
·Two separate IP addresses for security: one IP address for private company LAN access, and a second IP
address for public Internet access
·Voice Call Out for reporting alarms via telephone call
·Integrated Building Status Unit for local alarm visibility
·32 reversible discrete alarm inputs (expandable to 176 alarm points by adding NetGuardian-16S DX
Expansion Units)
·16 reach-through serial ports with terminal server functionality for connecting multiple concurrent
users via Telnet over LAN to telecom switches, servers, radios, PBXs and other equipment
·8 programmable NO/NC control relays (expandable to 32 by adding NetGuardian-16S DX Expansion
Units)
·32 ping alarms
·Automatic 24/7 email and pager alarm notification
·Alarm reporting to any SNMP manager or the T/Mon NOC Alarm Monitoring System
·Backup dial-up alarm reporting
·Dual –48 VDC power inputs
·Free lifetime firmware updates, installed via LAN or serial connection
·NEBS Level 3 compliance
Dual IP address security model for safe public access
For enhanced security, the NetGuardian-16S has two separate IP addresses on separate subnets. This allows you
to safely connect the NetGuardian-16S to both your private company LAN and the public Internet. Since the
public IP address is on a separate subnet, users from the outside cannot connect to your company LAN.
Connect via LAN to telecom switches, servers, radios and more
The NetGuardian-16S's 16 reach-through serial ports provide LAN-based terminal server access to up to 16 serial
devices Multiple users can simultaneously connect to the NetGuardian-16S via Telnet over LAN to connect and
control telecom switches, servers, radios, multiplexers, PBXs and many other types of remote site equipment.
NEBS-compliant for guaranteed reliability
The NetGuardian-16S is compliant with NEBS Level 3 electrical, environmental and safety standards.
NEBS-certified NetGuardian-16S models are available as an option.

2
Shipping List2
Please make sure all of the following items are included with your NetGuardian-16S. If parts are missing, or if
you ever need to order new parts, please refer to the part numbers listed and call DPS Telecom at
1-800-622-3314.
NetGuardian-16S NetGuardian-16S User Manual
D-PK-NETGD-12001 D-OC-UM06C.08103
NetGuardian-16S Resource CD DB9M-DB9F Download Cable 6 ft.
(includes manuals, MIBs, and software) D-PR-045-10-A-04
Two Ethernet Cables 14 ft. Telephone Cable 6 ft.
D-PR-923-10A-14 D-PR-045-10A-01
23" Rack Ears 19" Rack Ears
Eight 3/8" Ear Screws Four Standard Rack Screws

3
Four Metric Rack Screws Two 3/4-Amp GMT Fuse
Two Power Connector Plugs Pads
Optional Accessories3
Extend the capabilities of your NetGuardian-16S with these optional hardware accessories. To order or for more
information, call DPS Telecom at 1-800-622-3314.
NetGuardian Expansion (NetGuardian DX G4)
D-PK-NETDX-12022.00001
The NetGuardian Expansion G4 provides an additional 48 discrete and 8 analog alarm points. Up to three
NetGuardian Expansions can be daisy-chained off one NetGuardian-16S, providing a total of 176 discrete and 32
analog alarm points.
Building Status Unit (BSU)
D-PK-BSU02-12001
The Building Status Unit provides auxiliary local enunciation of alarms. The BSU features a single large
visual indicator for local alerts. Alarms may be acknowledged locally on the BSU, which will in turn
acknowledge the alarm in the NetGuardian-16S. Sound level of the audible speaker can be adjusted with
the volume control.

4
Specifications4
Discrete Alarm Inputs: 32 (reversible; expandable to 80, 138 or 176 alarm points)
Control Relays: 8 Form C (expandable to 16, 24 or 32 control relays)
Maximum Voltage: 60 VDC/120 VAC
Maximum Current: 1 Amp, AC/DC
Protocols: SNMP
DCPx, (T/Mon NOC reporting)
Interfaces: 16 RJ45 RS-232 reach-through serial ports (1200 to 115,200 baud)
2 50-pin connectors (discrete alarm inputs and control relay outputs)
2 RJ45 10BaseT Ethernet ports
1 RJ45 NetGuardian-16S Expansion port
1 RJ11 telco jack
2 DB9 front panel craft ports
Dimensions: 1.75" H x 8" W x 6" D (4.5 cm x 20.3 cm x 15.2 cm)
Mounting: 19" or 23" rack
Power Inputs: Dual –48 VDC (–40 to –70 VDC)
Current Draw: 200 mA (350 mA at power up)
Fuse: 3/4 Amp GMT
Modem: 33.6K internal
Visual Interface: LCD display
3 Critical-Major-Minor alarm status lights
30 bicolor LEDs
7 unicolor LEDs
Audible Notification: Alarm speaker
Unit Controls: 4 LCD menu control buttons
Operating Temperature: 32°–140° F (0°–60° C)
Operating Humidity: 0%–95% noncondensing

5
Installation5
Tools Needed5.1
To install the NetGuardian-16S, you'll need the following tools:
Phillips No. 2 Screwdriver Small Standard No. 2 Screwdriver
PC with Edit16S software
Mounting5.2
Fig. 5.2.1. The NetGuardian-16S can be flush or rear-mounted
The NetGuardian-16S mounts in a 19" rack or a 23" rack using the provided rack ears for each size. Two rack ear
locations are provided. Attach the appropriate rack ears in the flush-mount or rear-mount locations shown in
Figure 5.2.1.
Note: Rack ears can be rotated 90° for wall mounting or 180º for other mounting options (not shown).

6
Power Connection5.3
Fig. 5.3.1. Power connectors and fuse.
The NetGuardian-16S has two screw terminal barrier plug power connectors, located on the left side of the back
panel. (See Figure 5.3.1.)
Before you connect a power supply to the NetGuardian-16S, test the voltage of your power supply:
·Connect the black common lead of a voltmeter to the ground terminal of the battery, and connect the red
lead of the voltmeter to the battery's –48 VDC terminal. The voltmeter should read between –43 and –
53 VDC. If the reading is outside this range, test the power supply.
To connect the NetGuardian-16S to a power supply, follow these steps:
1. Remove the fuse from the back panel of the NetGuardian-16S. Do not reinsert the fuse until all
connections to the unit have been made.
2. Remove the power connector plug from Power Connector A. Note that the plug can be inserted into the
power connector only one way — this ensures that the barrier plug can only be reinserted with the
correct polarity. Note that the –48V terminal is on the left and the GND terminal is on the right.
3. Insert a battery ground into the power connector plug's right terminal and tighten the screw; then
insert a –48 VDC line to the plug's left terminal and tighten its screw.
4. Push the power connector plug firmly back into the power connector. If the power feed is connected
correctly, the LED by the connector will light GREEN. If the polarity of the power feed is reversed, the
LED by the power connector will light RED.
5. Repeat Steps 2–4 for Power Connector B.
6. Reinsert the fuse to power the NetGuardian-16S. The front panel LEDs will flash RED and GREEN.

7
LAN Connection5.4
Fig. 5.4.1. Ethernet ports
For enhanced security, the NetGuardian-16S has two 10BaseT Ethernet ports. Each port has its own separate IP
address and subnet, so you can safely connect one port to your private company LAN and the other to the public
Internet.
Connect the Private Ethernet port to the company LAN.
Connect the Public Ethernet port to the Internet.
By default, outbound data traffic from the NetGuardian-16S will be sent over the Public Ethernet port. Only
outbound data that is specifically directed for the company LAN will be sent over the Private Ethernet port.
Both ports are standard RJ45 ports that take standard RJ45 Ethernet cables. If the IP connection is OK, the LNK
LED will light SOLID GREEN when the cable is connected.
RJ45 Ethernet Connection
8
7
5
6 Receive In– (RI–)
4
3 Receive In + (RI+)
2 Transmit Out– (TO–)
1 Transmit Out + (TO+)
Fig. 5.4.2 Ethernet port pinout
The pinout for the Ethernet ports is shown in Figure 5.4.2, above.
Telco Connection5.5
Fig. 5.5.1. Telco jack
The rear panel telco jack (see Figure 5.5.1) connects the NetGuardian-16S internal modem to a standard phone
line for dial-up access and pager alarm notification.

8
Alarm and Control Relay Connections5.6
Fig. 5.6.1. Alarm and control relay connectors
The NetGuardian-16S's discrete alarm inputs and control relay outputs are connected through the two 50-pin
connectors labeled "Discretes 1–24" and "Discretes 25–32/Relays 1–8" on the back panel. (See Figure 5.6.1.)
5.6.1 Alarm and Control Relay Connector Pinout Table
Discretes 1–25
RTN ALM RTN ALM
ALM 1 1 26 ALM 13 13 38
ALM 2 2 27 ALM 14 14 39
ALM 3 3 28 ALM 15 15 40
ALM 4 4 29 ALM 16 16 41
ALM 5 5 30 ALM 17 17 42
ALM 6 6 31 ALM 18 18 43
ALM 7 7 32 ALM 19 19 44
ALM 8 8 33 ALM 20 20 45
ALM 9 9 34 ALM 21 21 46
ALM 10 10 35 ALM 22 22 47
ALM 11 11 36 ALM 23 23 48
ALM 12 12 37 ALM 24 24 49
GND 25 50
Discretes 25–32
RTN ALM
ALM 25 1 26
ALM 26 2 27
ALM 27 3 28
ALM 28 4 29
ALM 29 5 30
ALM 30 6 31
ALM 31 7 32
ALM 32 8 33
Control Relays 1–8
NO/NC CO
CTRL 1 9 34
CTRL 2 10 35
CTRL 3 11 36
CTRL 4 12 37
CTRL 5 13 38
CTRL 6 14 39
CTRL 7 15 40
CTRL 8 16 41
FUSE 17 42
GND 25 50
Table 5.6.1.A. Alarm and control relay connector pinout
Table 5.6.1.A, above, shows the pinouts for the 50-pin connectors "Discretes 1–24" and "Discretes 25–32/Relays
1–8."
Note that the NetGuardian-16S's control relays can be set for either Normally Open or Normally Closed
operation. By factory default, all control relays are set to Normally Open. You can reset all relays for Normally
Closed operation at the hardware level by resetting a jumper on the NetGuardian-16S circuit board.
For instructions on resetting control relays for Normally Closed operation, see Section 5.10, "Jumper Options —
Switch Control Relays from Normally Open to Normally Closed."

9
5.6.2 Discretes 1–24 Connector Pinout Diagram
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
RTN 1
RTN 2
RTN 3
RTN 4
RTN 5
RTN 6
RTN 7
RTN 8
RTN 9
RTN 10
RTN 11
RTN 12
RTN 13
RTN 14
RTN 15
RTN 16
GND
RTN 17 ALM 17
ALM 18
ALM 19
ALM 20
ALM 21
ALM 22
ALM 23
ALM 24
GND
RTN 18
RTN 19
RTN 20
RTN 21
RTN 22
RTN 23
RTN 24
ALM 1
ALM 2
ALM 3
ALM 4
ALM 5
ALM 6
ALM 7
ALM 8
ALM 9
ALM 10
ALM 11
ALM 12
ALM 13
ALM 14
ALM 15
ALM 16
Fig. 4.6.2.1. Pinout Diagram for Discretes 1–24 connector

10
5.6.3 Discretes 25–32/Relays 1–8 Connector Pinout Diagram
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
RTN 25
RTN 26
RTN 27
RTN 28
RTN 29
RTN 30
RTN 31
RTN 32
CTRL 1 NO
CTRL 2 NO
CTRL 3 NO
CTRL 4 NO
CTRL 5 NO
CTRL 6 NO
CTRL 7 NO
CTRL 8 NO
GND
FUSE NO FUSE CO
Unused
Unused
Unused
Unused
Unused
Unused
Unused
GND
Unused
Unused
Unused
Unused
Unused
Unused
Unused
ALM 25
ALM 26
ALM 27
ALM 28
ALM 29
ALM 30
ALM 31
ALM 32
CTRL 1 CO
CTRL 2 CO
CTRL 3 CO
CTRL 4 CO
CTRL 5 CO
CTRL 6 CO
CTRL 7 CO
CTRL 8 CO
Fig. 4.6.3.1. Pinout Diagram for Discretes 25–32/Relays 1–8 connector

11
Data Ports5.7
Fig. 5.7.1. Data ports 1–16
The NetGuardian-16S's 16 data ports provide reach-through terminal server functionality for connecting multiple
simultaneous users to external equipment via Telnet over LAN. Each port can function as a proxy connection to
an external device, a craft port, a channel port, a TCP or UDP reach-through port. The NetGuardian-16S can
support simultaneous proxy connections for up to five users.
1 CTS
2
3 RXD
4 GND
5 GND
6 TXD
7
8 RTS
RJ45 RS-232 Serial Port
Fig. 5.7.2 Data port pinout
The pinout for Data Ports 1–16 is shown in Figure 5.7.2, above.
NetGuardian Expansion Port5.8
Fig. 5.8.1. NetGuardian-16S Expansion port
The EXP port (see Figure 5.8.1) connects the NetGuardian-16S to a NetGuardian-16S DX Expansion Unit. Up to
three NetGuardian-16S DX Expansion Units can be daisy-chained from the NetGuardian-16S. Each
NetGuardian-16S DX adds 48 discrete alarm points, or 48 discrete alarms and 8 control relays, to the
NetGuardian-16S, for configurations of:
·1 NetGuardian-16S DX Expansion Unit: 80 discrete alarms and (optional) 16 control relays
·2 NetGuardian-16S DX Expansion Units: 128 discrete alarms and (optional) 24 control relays
·3 NetGuardian-16S DX Expansion Units: 176 discrete alarms and (optional) 32 control relays
To order NetGuardian-16S DX Expansion units, call DPS Telecom at 1-800-622-3314.

12
1 CTS
2
3 RXD
4 GND
5 GND
6 TXD
7
8 RTS
RJ45 RS-232 Serial Port
Fig. 5.8.2 NetGuardian-16S expansion port pinout
The pinout for the NetGuardian-16S expansion port is shown in Figure 5.8.2, above.
Craft Ports5.9
Fig. 5.9.1. Craft ports
The NetGuardian-16S has two craft ports, one for each of the unit's two internal circuit boards.
The upper craft port is used for : 1) connecting a PC running the Edit16S configuration software via a COM port
connection; 2) accessing the NetGuardian-16S TTY configuration interface; and 3) loading firmware updates to
the upper circuit board.
The lower craft port is used for loading firmware updates to the lower circuit board.

13
Jumper Options — Switch Control Relays from Normally
Open to Normally Closed
5.10
Fig. 5.10.1. The control relay jumpers are accessible through a notch in the upper circuit board, on the front
right corner of the unit
Fig. 5.10.2. Detail view showing how the jumpers are labeled on the circuit board
By factory default, the NetGuardian-16S's eight control relays are configured for Normally Open operation. You
can reconfigure the control relays for Normally Closed operation by resetting jumpers on the NetGuardian-16S
circuit board. Each control relay can be individually reconfigured by setting the jumpers.
To open the unit and expose the circuit board, remove the screws from the top of the NetGuardian-16S and lift
the top cover off. The control relay jumpers are on the lower circuit board, on the front right of the unit. The
upper circuit board is cut to allow access to the adjustable jumpers, as shown in Figure 5.10.1, above. Each
jumper has a label etched on the circuit board that shows which control relay it corresponds to, as shown in
Figure 5.10.2.
Fig. 5.10.3. Jumper settings for configuring the control relays
To switch a control relay to Normally Closed operation, place its corresponding jumper in the closed position, as
shown in Figure 5.10.3.

14
Building Status Unit6
Fig. 6.1. Integrated Building Status Unit alarm status lights, speaker and Ack/+ button
The NetGuardian-16S incorporates an integrated Building Status Unit (BSU) that provides local notification of
selected alarms. The Building Status Unit panel consists of the three Critical-Major-Minor lights on the right
front panel, plus the alarm speaker.
When an alarm occurs, the BSU alarm status lights will show the alarm's severity (see Figure 6.1, above), and the
alarm speaker will emit a continuous tone. To silence the speaker, press the Ack/+ button.
(Note: Audible alarms from the BSU cannot be silenced by the Sound off command on the LCD Command
Menu. For details on the Sound off command, see Section 8.2.1, "Sound off.")
The BSU operates in two modes: Standard Mode and Standalone Mode.
Standard Mode6.1
In Standard Mode, the BSU is controlled by the CopperCom CopperController. The CopperController's
configuration determines which alarms will trigger a BSU notification. If a selected alarm occurs, the
CopperController will issue a Sound Alarm command to the BSU (and any external Building Status units
connected to the NetGuardian-16S). Pressing the Ack/+ button on the NetGuardian-16S or the Ack button on the
CopperController sends an acknowledgment signal to the CopperController, and the CopperController then sends
a Silence Alarm command to the BSU (and any external BSUs).