Johnson Controls DVN 5000 Series User manual

Installation Guide
Digital Vision Network
5000 Rackmount Series
September, 2011
24-10129-4 Revision G

Copyright 2011
Johnson Controls, Inc.
All Rights Reserved
[phone]
www.johnsoncontrols.com
No part of this document may be reproduced without the prior permission of Johnson Controls, Inc.
These instructions are supplemental. Often they are supplemental to other manufacturer’s
documentation. Never discard other manufacturer’s documentation. Publications from Johnson
Controls, Inc. are not intended to duplicate nor replace other manufacturer’s documentation.
Company and product names published in this manual are trademarks or registered trademarks of their
respective owners.
If this document is translated from the original English version by Johnson Controls, Inc., all
reasonable endeavors will be used to ensure the accuracy of translation. Johnson Controls, Inc. shall
not be liable for any translation errors contained herein or for incidental or consequential damages in
connection with the furnishing or use of this translated material.
Federal Communication Commission Notice
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause interference to radio communications. It has been
tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of FCC
Rules, which are designed to provide reasonable protection against such interference when operated in
a commercial environment. Operation of this equipment in a residential area is likely to cause
interference, in which case the user at his own expense will be required to take whatever measures may
be required to correct the interference.
Canadian Notice
This Class B digital apparatus complies with Canadian ICES-003.
Cet numérique de la classe B est conforme à la norme NMB-003 du Canada.
Declaration of Conformity
This product complies with the requirements of the European Council Electromagnetic Compatibility
Directive 2004/108/EEC and the Low Voltage Directive 2006/95/EEC.
This equipment must not be modified for any reason and it must be installed as stated in the
Manufacturer’s instruction.
If this shipment (or any part thereof) is supplied as second-hand equipment, equipment for sale
outside the European Economic Area or as spare parts for either a single unit or system, it is not
covered by the Directives.

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This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2011 Johnson Controls, Inc.
DVN 5000 INSTALLATION GUIDE
This guide contains the following information:
Contents of your DVN 5000 Series server package
Important installation information (see page 3)
Cable connections scheme (see page 9)
Server setup outline (see page 17)
Sharing a single configuration file across multiple DVNs (see page 32)
Changing the server’s video standard setting (see page 32)
Enabling RAID critical alarms (see page 33)
Troubleshooting (see page 35)
Boot disk failure recovery (see page 40)
Quick start checklist (see page 41)
PACKAGE CONTENTS
Thank you for choosing the Johnson Controls DVN 5000 Series server.
DVN 5000 SERIES
SERVER
ACCESSORIES BOX:
• Security Keys
• Handles
• Brackets and Screws to
Mount the Handles
POWER CORD
USB FLASH DRIVE:
• Client Software
• Manuals
MOUSE
TRAINING DVD
5 REMOVEABLE
HARD DISK DRIVES
• 1 System Drive
• 4 RAID Drives

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NOTE
Retain the DVN shipping carton and all packaging. If you need to return
the DVN, remove the hard disk drive from the drive bay to help prevent
shipping damage to these items. Failure to remove the hard disk drive prior
to shipping may result in an increased repair cost and/or may void the
warranty.
MANUAL CONVENTIONS
The following items are used throughout this manual to indicate special circumstances,
exceptions, important points regarding the equipment or personal safety, or to emphasize a
particular point.
NOTE
Notes indicate important points or exceptions to the information provided in
the main text.
IMPORTANT
Important messages remind you that certain actions, if not performed
exactly as stated, may cause damage to equipment or make your system
non-operational.
CAUTION
Caution messages indicate a potentially hazardous situation which, if
not avoided, may result in minor or moderate personal injury and/or
damage to equipment or property other than only the device itself.
WARNING
Warnings indicate a potentially hazardous situation which, if not
avoided, could result in death or serious personal injury.
CONTACT INFORMATION
If you need to obtain an authorization code at any time, or if you require technical support
assistance, contact the Johnson Controls Product Sales Team at 1-800-ASK-JNSN
(1-800-275-5676) for 24-hour assistance in the USA, Technical Support at 805-582-3117
(menu option 5) in the USA, or one of the following numbers for Europe:
[phone]
[phone]

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This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2011 Johnson Controls, Inc.
Authorization codes may also be obtained by downloading the code generator
(maintenance.zip) from the following site:
ftp://cardkey:[e-mail]/cardkey-out/dvn_software/
5000.v2.10/Tools/
UNDERWRITERS LABORATORIES STATEMENT
Underwriters Laboratories Inc. (“UL”) has not tested the performance or reliability of the
security or signaling aspects of this product. UL has only tested for fire, shock or casualty
hazards as outlined in UL’s Standard for Safety UL60950-1, First Edition. UL Certification
does not cover the performance or reliability of the security or signaling aspects of this
product. UL MAKES NO REPRESENTATIONS, WARRANTIES OR CERTIFICATIONS
WHATSOEVER REGARDING THE PERFORMANCE OR RELIABILITY OF ANY
SECURITY OR SIGNALING RELATED FUNCTIONS OF THIS PRODUCT.
IMPORTANT INSTALLATION INFORMATION
Environmental Conditions
The DVN 5000 Series server should be stored and/or installed in an environment
that conforms to the following specifications:
Also, do not store or install the DVN 5000 in a dusty environment, which could
affect the operation of the server.
Voltage, Frequency, and Current
Item Specification
Operating Temperature 41to 95F (5to 35C)
Storage Temperature 14to 140F (-10to 60C)
Relative Humidity 10 to 85%, non-condensing
Item Specification
Maximum Current 7.5 - 3.5 A
Maximum Power 460 W
Frequency 50/60 Hz
Power Supply Voltage 100-240 VAC

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Protection
Branch circuit overcurrent protection rated at 15 A is required for the building
installation wiring.
CAUTION: Risk of Personal Injury and Property Damage.
In accordance with NEC (National Electric Code) Articles 725 and 800,
a listed primary protector suitable for protecting against exposure to
power conductors, lightning, and electric transients must be used with
any cable extending from the DVN unit to outside the building. Failure to
provide a suitable protector can result in personal injury and property
damage.
Inserting the RAID Drives and System Drive in the Drive Bay
Before connecting and applying power to the DVN 5000 unit, you must insert and
secure the RAID drives and system drive into the unit’s drive bay (front of unit).
To insert the RAID drives and system drive into the drive bay:
1. Open the door on the front of the unit to access the drive bay.
2. Insert the drives labeled 0, 1, 2, and 3into the proper RAID drive slots. Each
RAID drive slot is labeled on the unit. Refer to the following illustration.
3. Insert the drive labeled SYSTEM into the proper system drive slot.
4. Press each drive into its designated slot until it clicks and the handle is held
behind the release button.
(front view)
0123
SYSTEM
DVD

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Connecting the Power
IMPORTANT
Do not apply power to the DVN 5000 unit until the RAID drives and the
system drive are securely inserted and latched into the proper drive slots.
Failure to follow this procedure may result in a boot disk failure. See
“Inserting the RAID Drives and System Drive in the Drive Bay” on page 4.
To recover from a boot disk failure, see “Boot Disk Failure Recovery” on
page 40.
Comply with the following requirements:
Power outlet shall be equipped with earthing (ground) protection.
The outlet shall be installed near the equipment and shall be easily accessible.
Use the appliance coupler as the disconnect device (see the illustrations in the
“Cable Connections Scheme” section starting on page 9). However,
disconnecting the power cord from the appliance coupler should only occur
when the unit power is shut down properly. See “Switching the Server On and
Off” on page 6 for information on properly turning off power to the unit.
To help prevent damage to the DVN 5000 server from power surges and
spikes, you must use a surge protector with a minimum energy rating of
1,700 Joules. If using an Uninterruptible Power Supply (UPS)
(recommended) that complies with the energy rating requirements, you do
not need to use a separate surge protector. For a surge protector, we
recommend the American Power Conversion (APC®) PRO8 Professional
SurgeArrest® model. If you are using a UPS, read the section
“Uninterruptible Power Supply (UPS)” on page 6 before continuing.
To connect the power:
1. Connect one end of the power cord to the appliance coupler of the server.
2. Plug in the other end of the power cord to the power outlet.
IMPORTANT
If using a UPS, refer to the device’s user documentation for proper power
connections to and from the device. See also “Uninterruptible Power
Supply (UPS)” on page 6.
WARNING: Risk of Fire or Electric Shock.
Check the power supply cord for damage before using. If damaged, do
not switch on the appliance. Replace the cord with same type and
ratings. Contact with components carrying hazardous voltage can
cause electric shock and may result in severe personal injury or death.

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© 2011 Johnson Controls, Inc.
Switching the Server On and Off
All models of the DVN 5000 Series servers are equipped with a main power switch
located at the back of the server that turns the power on and off.
In addition, the server is equipped with a soft power switch located at the front of the
server (see the following illustration). It is enabled only when the universal power
supply switch on the back of the unit (if present) is turned on.
NOTES
Some models of universal power supply do not have a power switch.
The mouse, monitor, and any external storage devices must be connected to
the server before turning on the power. See the illustrations in the “Cable
Connections Scheme” section starting on page 9 for the locations of the
mouse, monitor, and external storage device connectors.
IMPORTANT
Do not open the top of the unit when the server is powered on. Except for
the lithium battery (see page 8), there are no user serviceable parts inside
the DVN. In addition, opening the DVN 5000 during the unit’s warranty
period will tear the warranty seal and void the unit’s warranty. See also
page 9.
Soft power switch
(front view)
DVD
Uninterruptible Power Supply (UPS)
Johnson Controls strongly recommends providing power to the DVN 5000 unit via a
listed UPS for temporary, backup power in the event of a power failure.
Recommended Manufacturer: APC
Recommended UPS Minimum Wattage and Volt-Amperes Rating:
500 W (833 VA) each

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© 2011 Johnson Controls, Inc.
NOTE
The backup time and therefore battery size varies, depending on the
requirements of the site.
IMPORTANT
If the UPS device does not provide sufficient surge protection, you must
use a separate surge protector with a minimum energy rating of
1700 Joules. If you are using a UPS device and a surge protector, connect
the surge protector to the power source (AC power line). Connect the UPS
device to the surge protector. Then connect the DVN 5000 to the UPS
device.


DVN 5000--->UPS Device--->Surge Protector--->Power Source (AC power
line)
For more information on using a UPS device with the DVN 5000, refer to the
DVN 5000 Series Software Installation and Configuration Manual.
Voltage Selection
The DVN 5000 series server does not have a voltage selection switch. The rating is
100-240 VAC, 50/60 Hz. Verify that this voltage type and range matches the local
power supply value.
Non Standard Connectors Rating
The rating of non standard connectors (alarm relays outputs and switched digital
inputs) is maximum 0.5 A at 12 VDC, 24 VAC, or max 42 VDC for all DVN 5000
Series models.
Mounting
If applicable, mount the unit in an appropriate server rack using the rack
manufacturer’s specific mounting hardware or on a fixed shelf.
IMPORTANT
Do not place the DVN 5000 in a location where the unit’s vents will be
obstructed, as this may cause the unit to overheat.
Refer to the rack manufacturer’s documentation for instructions on the proper
installation of rack-mounted devices, including any weight and spacing
requirements and restrictions. Ideally, if using a server rack, mount any UPS device
at the bottom of the rack followed by the DVN 5000 server(s). For proper
ventilation, leave some space between the units.

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© 2011 Johnson Controls, Inc.
Also, refer to the DVN 5000 Storage, Shipping, and Environmental Guidelines (Part
Number 24-10520-22) for information on mounting a DVN 5000 in a rack.
Lithium Battery Replacement
The life expectancy of the lithium battery is 10 years and should not be replaced
under normal operating conditions. However, if you need to replace the battery,
perform the following instructions.
NOTE
Shut off power to the DVN and unplug the power cord prior to starting this
procedure.
1. Remove the top panel of the DVN.
2. If necessary, remove other components that are obstructing access to the
lithium battery (e.g. sound cards or video cards).
NOTE
If the video cards have dip switches that are addressed for specific
cameras, they will need to be re-installed into exactly the same slots.
3. Remove the old battery.
4. Dispose of the used battery in accordance with local, national, and regional
regulations.
5. Insert the new battery.
IMPORTANT
The lithium battery is polarized. Ensure the side marked ‘+’ faces out or
towards you.
CAUTION: Risk of Explosion.
Replace the battery with a lithium battery of the same type and voltage
rating. Dispose of the used battery in accordance with local, national,
and regional regulations. Failure to replace the battery with one of the
same type and voltage rating may result in an explosion causing
personal injury and property damage.
6. Replace the components you have removed and the top server panel. The
DVN can now be switched back on.