Dell PowerEdge T310 User manual

Dell™ PowerEdge™ T310
Systems
Hardware Owners
Manual
book.book Page 1 Wednesday, August 19, 2009 4:40 PM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
ReproductionofthesematerialsinanymannerwhatsoeverwithoutthewrittenpermissionofDellInc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.;
MS-DOS, Microsoft, Windows,and Windows Server are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
July 2009 Rev. A00
book.book Page 2 Wednesday, August 19, 2009 4:40 PM

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features (Optional). . . . . . . . . . . . . . 14
Home Screen . . . . . . . . . . . . . . . . . . . . 15
Setup Menu. . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 17
Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 18
Back-Panel Features and Indicators . . . . . . . . . . 19
Guidelines for Connecting External Devices . . . . . . 21
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 21
Power Indicator Codes . . . . . . . . . . . . . . . . . 22
Diagnostic Lights (Optional). . . . . . . . . . . . . . . 23
LCD Status Messages . . . . . . . . . . . . . . . . . . 25
Viewing Status Messages . . . . . . . . . . . . . 26
Removing LCD Status Messages . . . . . . . . . . 26
System Messages . . . . . . . . . . . . . . . . . . . . 39
Warning Messages . . . . . . . . . . . . . . . . . . . 54
Diagnostics Messages . . . . . . . . . . . . . . . . . 54
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4Contents
Alert Messages . . . . . . . . . . . . . . . . . . . . . 55
Other Information You May Need . . . . . . . . . . . . 55
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 57
Choosing the System Boot Mode . . . . . . . . . . . . 57
Entering the System Setup Program . . . . . . . . . . . 58
Responding to Error Messages. . . . . . . . . . . 58
Using the System Setup Program Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 58
System Setup Options . . . . . . . . . . . . . . . . . . 59
Main Screen . . . . . . . . . . . . . . . . . . . . 59
Memory Settings Screen . . . . . . . . . . . . . . 61
Processor Settings Screen . . . . . . . . . . . . . 62
SATA Settings Screen. . . . . . . . . . . . . . . . 62
Boot Settings Screen . . . . . . . . . . . . . . . . 63
Integrated Devices Screen . . . . . . . . . . . . . 64
PCI IRQ Assignment Screen . . . . . . . . . . . . 65
Serial Communication Screen . . . . . . . . . . . 65
Embedded Server Management Screen
(Optional) . . . . . . . . . . . . . . . . . . . . . . 66
Power Management Screen . . . . . . . . . . . . 66
System Security Screen . . . . . . . . . . . . . . 67
Exit Screen . . . . . . . . . . . . . . . . . . . . . 69
Entering the UEFI Boot Manager. . . . . . . . . . . . . 69
Using the UEFI Boot Manager Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 70
UEFI Boot Manager Screen. . . . . . . . . . . . . 70
UEFI Boot Settings Screen . . . . . . . . . . . . . 71
System Utilities Screen . . . . . . . . . . . . . . . 71
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Contents 5
System and Setup Password Features . . . . . . . . . 71
Using the System Password . . . . . . . . . . . . 72
Using the Setup Password . . . . . . . . . . . . . 74
Embedded System Management . . . . . . . . . . . . 75
Baseboard Management Controller Configuration . . . 76
Entering the BMC Setup Module . . . . . . . . . . 76
iDRAC Configuration Utility . . . . . . . . . . . . . . . 77
Entering the iDRAC Configuration Utility . . . . . . 77
3 Installing System Components . . . . . . . . 79
Recommended Tools. . . . . . . . . . . . . . . . . . . 79
Inside the System . . . . . . . . . . . . . . . . . . . . 79
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 81
Removing the Front Bezel . . . . . . . . . . . . . 81
Installing the Front Bezel . . . . . . . . . . . . . . 82
Front Bezel Inserts . . . . . . . . . . . . . . . . . . . . 82
Removing the Front Bezel Insert . . . . . . . . . . 82
Installing the Front Bezel Insert . . . . . . . . . . 83
EMI Filler Panel . . . . . . . . . . . . . . . . . . . . . 83
Removing an EMI Filler Panel . . . . . . . . . . . 83
Installing an EMI Filler Panel . . . . . . . . . . . . 84
Opening and Closing the System . . . . . . . . . . . . 85
Opening the System . . . . . . . . . . . . . . . . 85
Closing the System . . . . . . . . . . . . . . . . . 86
Expansion Card Stabilizer . . . . . . . . . . . . . . . . 87
Removing the Expansion Card Stabilizer . . . . . . 87
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6Contents
Installing the Expansion Card Stabilizer . . . . . . 87
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 88
Removing the Cooling Shroud . . . . . . . . . . . 88
Installing the Cooling Shroud . . . . . . . . . . . . 89
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 90
Removing a Hard-Drive Blank . . . . . . . . . . . 90
Installing a Hard-Drive Blank . . . . . . . . . . . . 91
Removing a Hot-Swap Hard Drive . . . . . . . . . 91
Installing a Hot-Swap Hard Drive. . . . . . . . . . 93
Removing a Hot-Swap Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 94
Installing a Hot-Swap Hard Drive Into a
Drive Carrier . . . . . . . . . . . . . . . . . . . . 95
Removing a Cabled Hard Drive . . . . . . . . . . . 95
Installing a Cabled Hard Drive . . . . . . . . . . . 97
Removing a Cabled Hard Drive From a
Hard-Drive Bracket . . . . . . . . . . . . . . . . . 98
Optical and Tape Drives . . . . . . . . . . . . . . . . . 99
Removing an Optical or a Tape Drive . . . . . . . . 99
Installing an Optical or Tape Drive . . . . . . . . 100
Power Supplies . . . . . . . . . . . . . . . . . . . . 103
Removing a Redundant Power Supply . . . . . . 103
Installing a Redundant Power Supply . . . . . . 104
Removing a Non-Redundant Power Supply . . . 105
Installing a Non-Redundant Power Supply . . . . 106
System Fan . . . . . . . . . . . . . . . . . . . . . . . 106
Removing the System Fan. . . . . . . . . . . . . 106
Installing the System Fan . . . . . . . . . . . . . 107
System Memory . . . . . . . . . . . . . . . . . . . . 108
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Contents 7
General Memory Module Installation
Guidelines. . . . . . . . . . . . . . . . . . . . . . 108
Mode-Specific Guidelines . . . . . . . . . . . . . 109
Installing Memory Modules . . . . . . . . . . . . 111
Removing Memory Modules . . . . . . . . . . . . 113
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 114
Expansion Card Installation Guidelines . . . . . . 114
Installing an Expansion Card . . . . . . . . . . . . 115
Removing an Expansion Card . . . . . . . . . . . 118
iDRAC6 Express Card (Optional). . . . . . . . . . . . . 119
Installing an iDRAC6 Express Card . . . . . . . . . 119
Removing an iDRAC6 Express Card
(Optional) . . . . . . . . . . . . . . . . . . . . . . 120
iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 121
Installing an iDRAC6 Enterprise Card . . . . . . . 121
Removing an iDRAC6 Enterprise Card . . . . . . . 123
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 124
Installing a VFlash Media. . . . . . . . . . . . . . 124
Removing a VFlash Media . . . . . . . . . . . . . 124
Internal USB Memory Keys . . . . . . . . . . . . . . . 124
Processor . . . . . . . . . . . . . . . . . . . . . . . . 126
Removing a Processor . . . . . . . . . . . . . . . 126
Installing a Processor . . . . . . . . . . . . . . . 129
System Battery . . . . . . . . . . . . . . . . . . . . . . 130
Replacing the System Battery . . . . . . . . . . . 130
RAID Battery (Optional) . . . . . . . . . . . . . . . . . 132
Removing the RAID Battery . . . . . . . . . . . . 132
Installing a RAID Battery . . . . . . . . . . . . . . 133
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8Contents
Chassis Intrusion Switch . . . . . . . . . . . . . . . 134
Removing the Chassis Intrusion Switch . . . . . 134
Installing the Chassis Intrusion Switch. . . . . . 135
Control Panel Assembly . . . . . . . . . . . . . . . . 136
Removing the Control Panel Assembly . . . . . . 136
Installing the Control Panel Assembly . . . . . . 138
SAS Backplane. . . . . . . . . . . . . . . . . . . . . 138
Removing the SAS Backplane . . . . . . . . . . 138
Installing the SAS Backplane. . . . . . . . . . . 140
Power Distribution Board . . . . . . . . . . . . . . . 140
Removing the Power Distribution Board . . . . . 140
Replacing the Power Distribution Board . . . . . 142
System Board. . . . . . . . . . . . . . . . . . . . . . 142
Removing the System Board . . . . . . . . . . . 142
Installing the System Board. . . . . . . . . . . . 144
4 Troubleshooting Your System . . . . . . . . 147
Safety First—For You and Your System . . . . . . . . 147
Troubleshooting System Startup Failure. . . . . . . . 147
Troubleshooting External Connections . . . . . . . . 148
Troubleshooting the Video Subsystem. . . . . . . . . 148
Troubleshooting a USB Device . . . . . . . . . . . . 148
Troubleshooting a Serial I/O Device. . . . . . . . . . 149
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 149
Troubleshooting a Wet System. . . . . . . . . . . . . 150
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Contents 9
Troubleshooting a Damaged System . . . . . . . . . . 152
Troubleshooting the System Battery. . . . . . . . . . . 152
Troubleshooting Power Supplies . . . . . . . . . . . . 153
Troubleshooting System Cooling Problems . . . . . . . 154
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 154
Troubleshooting System Memory . . . . . . . . . . . . 155
Troubleshooting an Internal USB Key . . . . . . . . . . 157
Troubleshooting an Optical Drive . . . . . . . . . . . . 158
Troubleshooting a Tape Backup Unit . . . . . . . . . . 159
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 160
Troubleshooting a SAS or SAS RAID Controller . . . . 161
Troubleshooting Expansion Cards. . . . . . . . . . . . 162
Troubleshooting the Processor . . . . . . . . . . . . . 163
5 Running the System Diagnostics . . . . . . 165
Using Online Diagnostics . . . . . . . . . . . . . . . . 165
Embedded System Diagnostics Features . . . . . . . . 165
When to Use the Embedded System Diagnostics . . . . 166
Running the Embedded System Diagnostics . . . . . . 166
System Diagnostics Testing Options . . . . . . . . . . 167
Using the Custom Test Options . . . . . . . . . . . . . 167
Selecting Devices for Testing . . . . . . . . . . . 167
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10 Contents
Selecting Diagnostics Options . . . . . . . . . . 167
Viewing Information and Results . . . . . . . . . 168
6 Jumpers and Connectors. . . . . . . . . . . . 169
System Board Jumpers. . . . . . . . . . . . . . . . . 169
System Board Connectors . . . . . . . . . . . . . . . 170
SAS Backplane Board Connectors . . . . . . . . . . 173
Power Distribution Board Connectors. . . . . . . . . 174
Disabling a Forgotten Password. . . . . . . . . . . . 174
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 177
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 177
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
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About Your System 11
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 57.
<F10> Enters System Services, which opens the Unified Server Configurator.
The Unified Server Configurator allows you to access utilities such as
embedded system diagnostics. For more information, see the Unified
Server Configurator documentation.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system's boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 57.
<F12> Starts PXE boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or
iDRAC Configuration Utility, which allows access to the
System Event Log (SEL) and configuration of remote access to
the system. For more information, see the BMC or iDRAC user
documentation.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
PERC card documentation
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC.
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12 About Your System
Front-Panel Features and Indicators
NOTE: Depending on the configuration, your system may have either an LCD panel
or LED diagnostic indicators.
Figure 1-1. Front Panel Features and Indicators
Item Indicator, Button, or
Connector
Icon Description
1 Front bezel lock Secures the front bezel to the system.
2 Tape drive/Optical
drive (optional)
One optional internal half-height tape backup
device or an optical drive
3 Optical drive
(optional)
Optional internal SATA DVD-ROM
or DVD+/-RW
NOTE: DVD devices are data only.
5
4
7
6
8
9
2
3
10
1
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About Your System 13
4 LED or LCD panel LED panel — The four diagnostic indicator
lights display error codes during system startup.
See "Diagnostic Lights (Optional)" on page 23.
LCD panel — Provides system ID, status
information, and system error messages.
The LCD lights blue during normal system
operation. The LCD lights amber when the
system needs attention, and the LCD panel
displays an error code followed by
descriptive text.
NOTE: If the system is connected to AC power
and an error has been detected, the LCD lights
amber regardless of whether the system has
been powered on.
5 LCD menu buttons Allows you to navigate the control panel
LCD menu.
6 System identification
button
The identification button on the front panel can
be used to locate a particular system. When the
button is pushed, the LCD panel on the front
flashes blue until the button is pushed again.
7 Power-on indicator,
power button
The power-on indicator lights when the system
power is on.
The power button controls the DC power supply
output to the system.
NOTE: When powering on the system, the video
monitor can take several seconds up to over 2
minutes to display an image, depending on the
amount of memory installed in the system.
NOTE: On ACPI-compliant operating systems,
turning off the system using the power button
causes the system to perform a graceful shutdown
before power to the system is turned off.
NOTE: To force an ungraceful shutdown, press
and hold the power button for five seconds.
Item Indicator, Button, or
Connector
Icon Description
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14 About Your System
LCD Panel Features (Optional)
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 25 for information
about specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Select button
on the LCD panel. The LCD backlight remains off if LCD messaging is
turned off through the BMC or iDRAC utility, the LCD panel, or other tools.
8 NMI button Used to troubleshoot software and device driver
errors when using certain operating systems.
This button can be pressed using the end of a
paper clip.
Use this button only if directed to do so by
qualified support personnel or by the operating
system's documentation.
9 USB connectors (2) Connects USB devices to the system. The ports
are USB 2.0-compliant.
10 Front bezel Covers the system's front-loading hard drives.
Item Indicator, Button, or
Connector
Icon Description
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About Your System 15
Figure 1-2. LCD Panel Features
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode,
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the cursor.
3 System identification Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and off.
If the system hangs during POST, press and hold
the system ID button for more than five seconds
to enter BIOS Progress mode.
4 Right Moves the cursor forward in one-step increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling speed.
• Press again to repeat the cycle.
14
3
2
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16 About Your System
the LCD backlight will turn off after five minutes of inactivity if there are
no error messages. Press one of the three navigation buttons (Select, Left,
or Right) to view the Home screen.
To navigate to the Home screen from another menu, continue to select
the up arrow until the Home icon is displayed, and then select
the Home icon.
From the Home screen, press the Select button to enter the main menu.
See the following tables for information on the Setup and View submenus.
Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option
before proceeding to the next action.
Option Description
BMC or DRAC
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC option is
replaced by DRAC.
Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with
an SEL entry.
Select Simple to display LCD error messages in a
simplified user-friendly description. See "LCD Status
Messages" on page 25 for a list of messages in
this format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 17 to
see the options and option items that can be selected to
display by default on the Home screen.
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About Your System 17
View Menu
Option Description
BMC IP or DRAC IP
NOTE: If an iDRAC6 Express
card is installed on the
system, the BMC IP option
is replaced by DRAC IP.
Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
NOTE: BMC IP supports only IPv4 addresses.
MAC Displays the MAC addresses for DRAC, iSCSIn,
or NETn.
NOTE: If the iDRAC Express card is not installed on the
system, the MAC option displays the MAC addresses for
BMC, iSCSInor NETn.
Name Displays the name of the Host, Model, or User String
for the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu"
on page 16.
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 16.
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18 About Your System
Hard-Drive Indicator Patterns
1 hard-drive activity indicator (green) 2 hard-drive status indicator (green
and amber)
Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains
off until all hard drives are initialized
after system power is applied. Drives are
not ready for insertion or removal
during this time.
Blinks green, amber, and off Drive predicted failure
12
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About Your System 19
Back-Panel Features and Indicators
Figure 1-3. Back-Panel Features and Indicators
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Blinks green three seconds, amber three
seconds, and off six seconds.
Rebuild aborted
Drive-Status Indicator Pattern (RAID Only) Condition
6
2
5
4
1
7
8
3
9
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20 About Your System
Item Indicator, Button, or
Connector
Icon Description
1 power supplies (2) Depending on the configuration of your
system, you may have a redundant power
supply or a non-redundant power supply.
NOTE: Figure 1-3 shows a system with a
redundant power supply.
Non-redundant power supply — 375 W
Redundant power supply — 400 W
2 USB connectors (4) Connects USB devices to the system.
The ports are USB 2.0-compliant.
3 Ethernet connectors (2) Integrated 10/100/1000 NIC connectors.
4 video connector Connects a VGA display to the system.
5 serial connector Connects a serial device to the system.
6 iDRAC6 Enterprise
port (optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
7 VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.
8 PCIe expansion card
slots (5)
Connects up to five PCI Express.
Generation 2 expansion cards.
9 security cable slot Connects a cable lock to the system.
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