Drolet ECO-55 User manual

OPERATION MANUAL
ECO-55, ECO-55 CT and ECO-55 ST
(DP00070, DP00072 and DP00071 models)
Safety tested according to ULC S627,
UL1482 and ASTM E1509 by
an accredited laboratory
INSTALLATION BY A PROFESSIONAL
IS STRONGLY RECOMMENDED
Stove Builder International inc.
250, rue de Copenhague,
St-Augustin-de-Desmaures (Québec) Canada
G3A 2H3
Customer service: 418-908-8002
E-mail: [email protected]
www.drolet.ca
CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION
INSPECTION REQUIREMENTS IN YOUR AREA.
PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS PELLET FUEL-
BURNING ROOM HEATER. FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN
PROPERTY DAMAGE, BODILY INJURY OR EVEN DEATH.
READ AND KEEP THIS MANUAL FOR REFERENCE
This manual is available for free download on the manufacturer’s website. It is a copyrighted document. Re-sale
is strictly prohibited. The manufacturer may update this manual from time to time and cannot be responsible
for problems, injuries, or damages arising out of the use of information contained in any manual obtained from
unauthorized sources.
Printed in Canada
45876OA
20--
ENGLISHFRANÇAIS

Page 2 OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
ENGLISH
As one of NorthAmerica’s largest and most respected

Stove Builder International takes pride in the quality
and performance of all its products. We want to
help you get maximum satisfaction as you use this
product.

and guidance on how to get the best performance
from this pellet heating system.
We highly recommend that our pellet burning hearth
products be installed and serviced by professionals

       
Energy Technology Transfer) or in Quebec by APC
(Association des Professionnels du Chauffage).
You may need to get a building permit for the
installation of this appliance and the venting system
that it is connected to. Consult your municipal building
     
We recommend that you also inform your home
insurance company.
1. GENERAL INFORMATION
REGISTER YOUR WARRANTY ONLINE
To receive full warranty coverage, you will need
to show evidence of the date you purchased your
stove. Keep your sales invoice. We also recom-
mend that you register your warranty online at:
https://www.drolet.ca/en/warranty/warranty-
registration/
Registering your warranty online will help us to
quickly track the information we need about your
stove.
DANGER
HOT WHILE IN
OPERATION, KEEP
CHILDREN, CLOTHING
  
CONTACT MAY CAUSE
SKIN BURNS.
NOTICE
This heating unit is designed to serve as a
supplementary heat source. We recommend that
a primary heat source also be available in the
home. The manufacturer cannot be responsible
for costs associated with the use of another
heating system.
NOTICE
      
      
information published, in any other media

or web sites).
NOTICE
Mixing of appliance components from different
sources or modifying components is prohibited

stove that has not been approved in writing by the
testing authority is prohibited and violates CSA

NOTICE
Stove Builder International inc. (SBI) grants no
warranty, implied or stated, for the poor installation
or lack of maintenance of your appliance and
assumes no responsibility of any consequential
damages.
NOTICE
It is highly recommended to buy this product
from a retailer who can provide installation and
maintenance advice.
This product can expose you
to chemicals including carbon
monoxide, which is known to the
State of California to cause cancer,
birth defects or other reproductive
harm. For more information go to
www.P65warnings.ca.gov/

Page 3OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
ENGLISH
TABLE OF CONTENTS
1. GENERAL INFORMATION................................................................................ 2
2. GENERAL INFORMATION AND APPLIANCE PERFORMANCE .....................4
3. COMBUSTIBLE .................................................................................................. 4
3.1 RECOMMANDED PELLETS..................................................................................................4
3.2 PELLETS STORAGE ..............................................................................................................5
4. STOVE CONTROLS ........................................................................................... 5
5. STOVE OPERATION .......................................................................................... 6
......................................................................................6
5.2 STARTUP ...............................................................................................................................6
 .............................................................................................................................6
5.4 SHUT DOWN .........................................................................................................................7
 ...................................................................................................7
5.6 THERMOSTAT MODE............................................................................................................7
 ............................................................................................8
.................................................................................................8
6. STOVE MAINTENANCE..................................................................................... 8
 ......................................................................................................8
6.2 RECOMMANDED TOOLS .....................................................................................................9
 .................................................................................................................9
6.4 MAINTENANCE CALENDAR.................................................................................................10
6.5 MAINTENANCE TECHNIQUES.............................................................................................10
7. VENTING SYSTEM MAINTENANCE .................................................................14
.........................................................................................................14
8. TROUBLESHOOTING........................................................................................ 14
8.1 PRINCIPAL ERROR CODES .................................................................................................14
LIFETIME WARRANTY .......................................................................................... 16

Page 4 OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
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2. GENERAL INFORMATION AND
APPLIANCE PERFORMANCE(1)
 Stainless Steel
Type of door Single, glass with cast
iron frame
Glass type Ceramic glass
Blower Included
(up to 176 PCM)
Noise level at 6 feet 47 dBa (+/- 3 dBa)
60 dBa (+/- 3 dBa)
Fuel type Wood Pellet (Premium
grade or better)(**)
Recommended heating
area[*]
500 to 2,000 ft2
(46 to 186 m2)
Hopper capacity
ECO-55/ ECO-55 CT =
60 lb (27.3 kg); ECO-
55 ST = 80lb (36.3kg)
Maximum burn time[*]
ECO-55,ECO-55 CT =
51h;
ECO-55 ST = 69h
Maximum heat input
rate(2)
39,260 BTU/h
(11.5 kW)
Overall heat output rate
(min. to max.)(3)
6,648 BTU/h to 28,540
BTU/h (1.95 kW to
8.36 kW)
Average overall
(3)
(4))
(5))
(6) 78.4%
Burn rate 1.2 lb/h to 4.7 lb/h
(0.54 kg/h to 2.14 kg/h)
Average particulate
emissions rate(7)
0.96 g/h
(EPA / CSA B415.1-10)
Average CO(8) 7.6 g/h
Average electrical
power consumption(9)
1.3A (51W) min. /
2.5A (140W) max. for
continuous operation
manufacturer as its capacity to maintain a minimum acceptable
       

in making heat circulation optimum.
(**) Grades of pellet fuel are determined by organizations such

(2) Based on the maximum burn-rate and a dry energy value of
pellet at 8,600 BTU/lb.
(3) As measured per CSA B415.1-10 stack loss method.



  -
pendent agency
(8) Carbon monoxyde.
(9) Unless stated otherwise, measures were taken directly at the
main power source and include all electrical components present
in the appliance.
           
recommended heating area, hopper capacity, maximum burn
time and maximum heat input rate. Results may vary depending
on pellet quality, density, length, and diameter.
[*] Recommended heating area and maximum burn time may
vary subject to location in home, chimney draft, heat loss factors,
climate, fuel type, feed rate, fuel level, and other variables. The

3. COMBUSTIBLE
3.1 RECOMMANDED PELLETS
Type :

Size : Diameter between ¼" or 5/16" and not over 1"
long. Longer or thicker pellets will affect the constancy
of pellet feed.
Ash contents: Less than 1%. Ash contents more than
1% will increase maintenance frequency, combustion
problems and will increase the stove emission.
Moisture content: Wet pellets will be very hard to
ignite and will greatly affect the feeding process of the
stove. Using dry pellets will maintain the performance
of your stove.
NOTICE
Burning other types of pellets is prohibited. It
violates the building codes for which the stove
has been approved and will void the warranty.

Page 5OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
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3.2 PELLETS STORAGE
WARNING
DO NOT STORE FUEL WITHIN STOVE
MINIMUMCLEARANCESTOCOMBUSTIBLE.
Pellets bags should be stored in a dry and well
ventilated area, if possible. If they are to be stored
outside, remember that pellets bags are not water
tight. It is best to keep the pallet wrapper as intact as
possible and cover it with a tarp.
Having a bag or two in the same room as the stove
for refueling is a good idea. The minimum clearances
to combustible materials and the space required for

4. STOVE CONTROLS
The blowers and automatic fuel supply are controlled
from a control panel on the right-hand side of the
stove. The control panel buttons and display areas
are as follows:
A. Control panel display area.
B. Stove state display area.
C. Stove heating intensity display area, level 1 to
6.
1. MODE: the «MODE» button is used to either
        
manual operation (MANUAL) or in thermostatic
operation (THERMOSTAT).
2. RESET: The «RESET» button is used to reset
the stove after the appearance of most of the
warning codes.
3. AUX: The «AUX» button is used to adjust the
convection air speed.
4. AUGER:
auger with pellets.
5. MINUS: The « - » button is used to reduce the
pellet feeding rate thus reducing the heat output
of the stove.
6. PLUS: The « + » button is used to increase
the pellet feeding rate thus increasing the heat
output of the stove.

Page 6 OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
ENGLISH
5. STOVE OPERATION
• 
5.1 BEFORE OPERATING THE STOVE
• Make sure that all tools and other accessories
that have been stored in your unit for transport
have been removed.
• Make sure that the burn pot is in place properly,
that there is enough pellets in the hopper and that
the recommended maintenance schedule has
been followed
5.2 STARTUP
NOTICE

odor and a small amount of fumes as the high
temperature paint cures or becomes seasoned to

this. Avoid placing items on stovetop during this
period to avoid damaging the paint surface. Make
sure the room is well-ventilated. Open windows.
Odors and fumes released during this process
are unpleasant but they are not toxic.
         
hardening and conditioning process. Then, make
        
like paint.
CAUTION
NEVER USE A GRATE OR OTHER MEANS
OF SUPPORTING THE FUEL. ONLY USE
THE APPROVED STOVE BURN POT AND
DO NOT MODIFY IT.
5.3 REFULING
When the stove is running, you have 90 seconds to

beeping sound that will intensify every 30 seconds.
After 90 seconds, if the hopper lid is still open, the

more information, see the «Troubleshooting» section.
Note that opening the hopper lid will stop the auger
from feeding the pellet stove.
When the stove is stopped, there is no time limit for

Do not overload the hopper.
• The stove handle is removable. When the stove
is in operation, it must be stored behind the stove,
as shown in the image below.
       
starter is required.
By pressing on the «+» or «-» buttons, you will be
able to increase or decrease the feed rate, and
thereby the intensity level of the stove. Intensity
levels change, from 1 to 6, can be visualized by the
red light in the heating intensity display area.
Press the «MODE» button to turn the stove on
in manual mode (MANUAL) or thermostat mode
(THERMOSTAT). When the «MODE» button is

Page 7OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
ENGLISH
CAUTION
KEEP HOPPER LID CLOSED AT ALL TIMES
EXCEPT WHEN REFUELING.
5.4 SHUT DOWN
To turn the stove off, press the «MODE» button until

will take a few minutes. The blowers will continue to
work while the stove is cooling down.
NOTICE
Never disconnect the power cord to turn off the
stove.
A thermostat may help maintaining a stable room
temperature automatically. A Low voltage thermostat
    
can be used.
To use the thermostat mode, press the «MODE»
button until you reach the «THERMOSTAT» position.
Then select the intensity level using the «-» or
«+» buttons. In thermostatic mode, the stove will
operate at the selected intensity level until the room
temperature has reached the programmed level on
the thermostat.
5.5.1 PILOT MODE SELECTION
The factory setting of the pilot mode is AUTO. To
change it, press on the «-» and «MODE» buttons
simultaneously for 3 seconds. The selected mode will
appear on the control panel display area.
Pilot AUTO (Intensity level 1): When the thermostat
stops requiring heat, the unit will remain at its lowest
intensity level (#1) and will shut down after 15
minutes, if there is no demand for heat.
PilotAUTO (Intensity level 2 to 6): Whenthe thermostat
stops requiring heat, the unit automatically switch
to its lowest intensity level (#1) until the thermostat
requires heat again. The stove will shut down after 45
minutes, if there is no demand for heat.
Pilot ON: When the thermostat stops requiring heat,
the unit automatically switch to its lowest intensity
level (#1) until the thermostat requires heat again.
The stove will never shut down, even if there is no
demand for heat.
5.6 THERMOSTAT MODE
5.5 SIGNS OF OVERHEATING
If the stove is overheating, it will become very hot and
will shut itself down, showing an H error code. If this
occurs, wait for the stove to cool down and perform
the weekly maintenance of the stove suggested in
the maintenance calendar. Carefully inspect the
venting system. Have it swept, if necessary. Press on
the «MODE» and «RESET» buttons simultaneously
for 3 seconds to reset the stove.
After three H code occurence, the stove control will
be locked and it will be impossible to reset it and
restart the stove. Before unlocking the stove control,
perform the biannual maintenance suggested in the
maintenance calendar. Carefully inspect the venting
system. Have it swept, if necessary.
When maintenance is done, press the following
buttons, one at a time : «RESET», «MODE», «+»,
«-», then press on the «AUGER» for 5 seconds.
DANGER
IF ANY EXTERNAL PART OF THE STOVE
BEGINS TO GLOW RED, THE STOVE IS
OVERHEATING. IMMEDIATELY TURN THE
STOVE OFF. DO NOT UNPLUG IT AND DO
NOT OPEN THE DOOR. UNPLUGING THE
STOVE WILL DISABLE ALL THE SAFETY
FEATURES OF THE STOVE.
DANGER
ANOVERHEATINGSTOVEMAYLEADTOA
HOUSE FIRE. EACH H CODE SHOULD BE
FOLLOWED BY A STOVE MAINTENANCE
AND A VENTING SYSTEM VERIFICATION.

Page 8 OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
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NOTICE
To avoid premature wear of the components, it is
recommended to use the «Pilot ON» mode during
the coldest months and the «Pilot AUTO» mode
during the warmest months.
6. STOVE MAINTENANCE
6.1 MAINTENANCE SAFETY
WARNING
HOT SURFACE. ALLOW TO COOL
BEFORE SERVICING.
DANGER
DISCONNECT ALL SOURCE OF
POWER BEFORE SERVICING THE
STOVE.
CAUTION
FAILURE TO CLEAN AND MAINTAIN THIS
STOVE AS INDICATED CAN RESULT IN
POOR PERFORMANCE AND SAFETY
HAZARDS.
NOTICE
Cleaning the stove and the venting system is
especially important at the end of the heating
season to minimize corrosion during the summer
months, caused by accumulated ash.
NOTICE
To simplify this section, only the ECO-55 is
presented. Note that all the cleaning steps are
carried out the same way for the ECO-55 ST.
5.7 CONVECTION ADJUSTMENTS
5.8 AIR INTAKE ADJUSTMENTS
Each intensity level has been programmed with an
optimum convection speed. However, it is possible
to increase the convection air speed by pressing the
«AUX» button. All intensity levels can be increased at
the exception of the intensity level 6, which is already
at its maximum speed.
It is possible to adjust the amount of combustion air
entering the stove.
Using the stove to the lowest setting will reduce
missed ignition, will ignite pellets faster and will
reduce the blackening of the window, when using
         
pellets harder to ignite and to burn, opening the air
control will help.
To open or close the manual air control, open the
right decorative panel and locate the air intake. Push
down the tab and slide upwards to decrease the air
supply and downwards to increase the air supply.

Page 9OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
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6.2 RECOMMANDED TOOLS
Universal Brush Scraper
Steel Brush Round Brush + Rod
Glass Cleaner 
6.3 ASHES REMOVAL
WARNING
NEVER VACUUM ASHES WHEN
HOT. ASHES MUST BE COOLED
DOWN BEFORE MAINTENANCE.
WARNING
ASHES SHOULD BE PLACED IN A METAL
CONTAINER WITH A TIGHT FITTING LID.
THECLOSEDMETALCONTAINERSHOULD
BE PLACED ON A NONCOMBUSTIBLE
SURFACE, WELL AWAY FROM ALL
COMBUSTIBLE MATERIALS, PENDING
FINAL DISPOSAL. IF THE ASHES ARE
DISPOSED OF BY BURIAL IN SOIL OR
OTHERWISE LOCALLY DISPERSED, THEY
SHOULD BE RETAINED IN THE CLOSED
CONTAINER UNTIL ALL CINDERS HAVE
BEEN THOROUGHLY COOLED.
CAUTION
THE USE OF A DOMESTIC, CENTRAL OR
COMMERCIAL VACUUM CLEANER TO
PERFORM THE MAINTENANCE OF YOUR
PELLET STOVE IS NOT RECOMMENDED.
THE USE OF AN ASH VACCUM CLEANER
IS HIGHLY RECOMMENDED.

Page 10 OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
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6.4 MAINTENANCE CALENDAR
NOTICE
Cleaning frequency may vary depending on the

increase cleaning frequency.
The cleaning frequency suggested in the following
section applies to normal use of the appliance. Each
step of the maintenance is illustrated in detail in the
following sections.
DAILY MAINTENANCE
1. Activate the cleaning rod a few times.
2. Empty the burn pot.
3. Wipe the glass.
WEEKLY MAINTENANCE (+/- 10 BAGS)
1. Activate the cleaning rod a few times.
2. 
3. Empty and scrape the burn pot.
4. 
or push them in the ash drawer.
5. Clean the glass.
BIANNUEL MAINTENANCE (+/- 25 BAGS)
1. 
from the heat exchanger.
2. Brush the combustion chamber and vacuum the
cold ashes from the combustion chamber or push
them in the ash drawer.
3. Inspect the venting system.
4. Inspect all gaskets.
ANNUAL MAINTENANCE (+/- 1 TON)
1. Sweep venting system.
2. Empty and vacuum hopper.
6.5 MAINTENANCE TECHNIQUES
6.5.1 BURN POT
Remove and empty burn pot.
Scrape, when necessary.
6.5.2 Glass

the airwash system inlet between the bottom glass
retainer and the glass. This will allow an optimum air

the glass from sooting-up.
Clean the glass when necessary. The use of a stove
glass cleaner is recommended. Regular household
glass cleaners will not remove creosote properly.

Page 11OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
ENGLISH
Activate the cleaning rod a few times.
6.5.3 HEAT EXCHANGERS, EXHAUST TUBES
Brush and vaccum inside the heat exchanger
channel, when necessary.
NOTICE
• Never use abrasive cleaners on the glass
or on any plated part.
• Do not clean the glass while it’s hot.
• Do not force, strike or adopt any behaviour
that could weaken the glass door.
• Do not operate the stove with the glass
removed, cracked or broken.
1
2
3
4
5
6

Page 12 OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
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6.5.6 COMBUSTION CHAMBER
Clean the combustion chamber by vaccuming the
cooled ashes. When necessary, brush the walls and
vacuum the ashes afterwards.
You can also push the ashes into the ash drawer

this case alone, the ashes do not have to be cold.
Empty the ash drawer and store the ashes in a metal
container with a lid.
6.5.5 ASH DRAWER

back in place.

7
8
9
Brush and vaccum inside the exhaust channel, when
necessary.

Page 13OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
ENGLISH

See the following section for recommandations on
maintaining the venting system.
6.5.9 GASKETS
When maintaining the heat exchanger channel and
the exhaust channel, make sure the gaskets on the
cleaning panels are in good condition. Replace them
if necessary.
SILICONE
Inspect the door gasket. It is important to maintain
the door gasket in good condition. After a while, the
gasket will wear and compress.
If the stove door is not properly sealed, it will be

gases may leak into the room.
Adjusting the door may then be required. If the door

with a genuine part.

Remove the lock pin by pulling and turning with
pliers. Turn the handle counter clock wise one turn to
increase pressure.

Re-install the lock pin (spring pin) with a small
hammer.
Check the door seal by closing and locking the door
on a piece of paper. Check the entire door. Paper
should not slide easily. If the paper slips easily, adjust
the door.


Page 14 OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
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7. VENTING SYSTEM MAINTENANCE
CAUTION
REGULARLY EXAMINE THE VENTING
SYSTEM, THE JOINTS, AND THE SEALING
TRIMS TO ENSURE THAT THE SMOKE
AND THE COMBUSTION GASES ARE NOT
LEAKING.

job. If you don’t have experience cleaning chimneys,
you might want to hire a professional chimney sweep

having seen the cleaning process, you can decide if
it is a job you would like to take on.
The most effective method of sweeping the vent
system is to use a 3" or 4" brush, depending on
your installation. Start at the top of the vent system
and brush down, so that the ash, soot and creosote
residues come off the inner surface and fall into
the bottom of the vent system, where they can be
removed easily.
The vent system must be kept in good condition and
well maintained.
CAUTION
IF A SIGNIFICANT LAYER OF
CREOSOTE HAS ACCUMULATED (3 MM
/ 1/8" OR MORE), IT MUST BE REMOVED
IMMEDIATELY TO ELIMINATE THE RISK
OF A CHIMNEY FIRE.

1. Evacuate family members and animals from the

2. Turn off the unit. Do not unplug it!
3.       
         
use water, as this may cause hazardous vapor
explosions.
4. Do not use the stove until the vent system and
       

7.1 SOOT AND FLY ASHES
The combustion products contain small particles
        
horizontal sections of exhaust pipe and restrict the
     
8. TROUBLESHOOTING
NOTICE

TROUBLESHOOTING DOCUMENT.
Most common problems are generally caused by the
following factors:
1. Wrong operation or lack of maintenance;
2. Bad installation;
3. Poor quality combustible;
4. Component failure;
The stove is equipped with a pc board that allows
the stove to diagnose itself. It is thus important not

because unplugging the stove will disable all the
security features of the stove, and second, because
you will not be able to see the error code given by the
stove to understand what the problem is.
8.1 PRINCIPAL ERROR CODES
Code Description
P

is installed properly. Press the «RESET»
button to reset the stove and «MODE» to
restart it.
H
The stove is overheating. Service the
unit and inspect the venting system.
Press the «MODE» and «RESET» button
simultaneously for 3 seconds to reset the
stove.
If more than one H code occurs, refer to
section «Signs of overheating».
E
The hopper is empty. When all components
are stopped, press the «RESET» button.
      
button. Press «MODE» to restart the stove.
produced when igniting, shut down or misuse of
the stove will cause some soot formation which
can accumulate in venting system. The venting
system must be inspected at least twice a year to
determine if cleaning is necessary.

Page 15OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
ENGLISH
Code Description
d
The hopper lid remained open for more
than 90 seconds while the unit was running.
Close the lid. Press the «RESET» button to
reset the stove and «MODE» to restart it.
n
Reverse polarity in the socket. This error
does not prevent the stove from operating
normally but the polarity should be corrected

C
Power Outage occured. The unit will shut
down and restart, resetting the error code
by itself.
L
Ignition failed. Make sure the pellets are of
good quality and that they are dry. Clean the
burn pot. Make sure the igniter is working.
Adjust the air intake. Press the «RESET»
button to reset the stove and «MODE» to
restart it.
 The exhaust blower fuse is defective.
 The ignitor fuse is defective.
 The convection blower fuse is defective.
 The auger fuse is defective.
 The combustion blower fuse is defective.

replacement data sheets, visit your product web
page at www.drolet.ca

Page 16 OPERATION MANUAL ECO-55 / ECO-55 CT / ECO-55 ST
ENGLISH
DROLET LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty
Proof
of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to
your DROLET dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of

under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is


This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the

installation in accordance with the instructions supplied with this product and all local and national building codes. Any
service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the
claim. Returned products are to be shi3pped prepaid to the manufacturer for investigation. Transportation fees to ship
the product back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the

labour costs covered by this warranty are limited according to the table below.
The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation
of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible
for any uncommon, indirect, consequential damages of any nature, which are in excess of the original purchase price of

products purchased after March 1st, 2015.
DESCRIPTION WARRANTY APPLICATION*
PARTS LABOUR
Combustion chamber (welds only**), heat exchanger (welds only**), and cast iron
door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, legs, pedestal, trims (aluminum extrusions),
and plating (defective manufacture**). 5 years 3 years
 3 years N/A
Glass retainers, handle assembly, cleaning rod, air control mechanism, and
auger. 3 years 1 year
Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat,
and other controls. 1 year 1 year
Ceramic glass (thermal breakage only**), paint (peeling**), gaskets, insulation,
 1 year N/A
All parts replaced under the warranty. 90 days N/A
*Subject to limitations above. **Picture required.
Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and must
not exceed the wholesale price of the replacement part.
Shall your unit or a components be defective, contact immediately your DROLET dealer. To accelerate processing of
your warranty claim, make sure to have on hand the following information when calling:
x Your name, address and telephone number;
x Bill of sale and dealer’s name;
x 
x Serial number and model name as indicated on

x Nature of the defect and any relevant
information.
Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from
your DROLET dealer. Any merchandise shipped to our plant without authorization will be refused automatically
and returned to sender.