DStv 6S User manual
QUICK START GUIDE
DStv HD Decoder Quick Start Guide
Congratulations on buying the best Pay TV in Africa!
Let’s get you started:
1. DStv HD Features...................................................................................... 1
2. Welcome to our world of extraordinary entertainment!............................. 2
3. Front and Top Panel.................................................................................. 3
4. Back Panel................................................................................................ 4
5. Installation................................................................................................ 5
6. Select Your Package.................................................................................. 6
7. Open an account / Update your existing account...................................... 9
8. Make Payment........................................................................................... 10
9. DStv Self Service....................................................................................... 11
10. SMS Short Codes....................................................................................... 12
11. USSD Country Codes.................................................................................. 14
10. Safety Information.................................................................................... 15
11. Decoder Legal Matters.............................................................................. 17
12. Subscriber Terms and Conditions.............................................................. 21
Welcome to DStv!
DStv HD Decoder Quick Start Guide
1
1. View 1 channel at a time (no PVR functionality)
2. HD capable
3. Content Discovery (including multiple search options)
4. 8 Day TV guide
5. Reminders
6. 24 hour i-Plate
7. Parental Control
8. Surround Sound
9. XtraView Capable (compatible with selected XtraView decoders)
10. Widescreen Capable
11. Hearing Impaired Subtitles (when available)
DStv HD Features
2
Welcome to our world of extraordinary
entertainment!
Congratulations on the purchase of your new DStv HD decoder!
Your TV viewing experience will be extraordinary, the moment you connect your DStv
HD decoder! Watch your favourite shows in crystal clear HD, enjoy the rich colours
and a picture so clear, you can see every blade of grass on the pitch.
If you have an existing XtraView capable decoder (other than the SD PVR), you can
link your new DStv HD Decoder to it in order to enhance your viewing experience.
Get started by using this Quick Start Guide to help you with installation and to
familiarise yourself with the new remote control as well as the functions and features
this decoder has to offer.
We've also made it really easy to manage your own account. Visit ÃÈÛvÀvħ³ and
ÀÃÈÀ³Àâ³ËÀ¨³®Èv¨Ãħf³Ëv®È®Ë½vÈâ³ËÀv³Ë®È®³Àvȳ®Ĩ®³ËÈ
out how much you have to pay, clear error codes and more.
An extraordinary world of entertainment awaits…
DStv HD Decoder Quick Start Guide
DStv HD Decoder Quick Start Guide
3
1. Reset button Press once to switch the decoder in and out of standby
Press and hold for a few seconds to reset (reboot) the
decoder
2. DStv HD This is the name of the decoder
3. P- button Goes to the previous channel
P+ button Goes to the next channel
4. Red, Amber, Green LEDS This LED is used to indicate various states that the
decoder may be in;
Flashing AMBER = unread mail message
GREEN blink = the decoder has received a command from
the remote
Solid RED = the decoder is on standby mode
Solid AMBER = the decoder is downloading software
Solid GREEN = the decoder is tuned to an audio or video
channel
Flashing RED = error
5. Model 6S This is the model number. Please remember to give us this
information when calling us with any technical queries
Front and Top Panel
2
14
3 5
Back Panel
4
DStv HD Decoder Quick Start Guide
1. LNB in Connect the cable from the satellite dish to this input
2. USB Used for technical support
3. HDMI Used to connect the decoder to a HD TV
4. AV Out Used to connect the decoder to a non-HD TV
5. Power input Connect the power supply to this input
1 2 3 4 5
DStv HD Decoder Quick Start Guide
5
For a new installation, we highly recommend that you use an Accredited Installer. For a
full list of Accredited Installers please visit dstvvÀv.com. All installations completed
via an Accredited Installer comes with a warranty.
Installation
Select Your Package
6
DStv HD Decoder Quick Start Guide
DStv has a range of packages for you to choose from - to suit your entertainment needs,
as well as your pocket! You have an option to move between packages depending on
your need*.
DStv Family
We've got your whole family’s entertainment covered, from
the little one's favourite cartoons to series entertainment
for mom and dad. This package is for any family.
Family
DStv Compact
Never miss a match! With the best football coverage, like
the English Premier League plus loads of great local
entertainment. This package is for serious sports fans.
Compact
DStv Compact Plus
Who doesn't love a little something extra? Enjoy more sports,
like the UEFA Champions League, more entertainment and
more mates wanting to bring the party to your place.
Compact Plus
DStv Premium
You want the full package? It doesn't get better than DStv
Premium, with all the latest andgreatest shows from
around the world in crystal clear HD. It's everything you
expect and much more.
Premium
DStv HD Decoder Quick Start Guide
7
DStv lndian*
DStv Indian combines North and South Indian channels
into a single package. Get the best of television
entertainment.
Get even more entertainment with our selection of Add On Packages:
DStv Portuguesa*
DStv Portuguesa offers an extensive coverage of
Portuguese and Brazilian football, telenovelas, news and
magazine shows.
DStv French*
We offer two French packages that can be added to an
active English or Portuguese DStv package at any time.
Choose from DStv French Touch and DStv French Plus.
Select Your Package
* Terms and conditions apply.
DStv Access
If you're on a budget, this package is for you.
Start enjoying more movies, news, religion and lifestyle
shows today with the most affordable way to get DStv.
Access
Indian
Portuguesa
French
Select Your Package
8
DStv HD Decoder Quick Start Guide
DStv also offers Value Added Services for you to get the best value out of your
subscription.
XtraView
eÈÀvÛÜv¨¨³ÜÃâ³ËÈ˨ÈvȨá¨È⳨®§®Èܳ³ÀÃË®ÀÈÃv
subscription to cater for everyone in your family. Please visit dstvvÀv.com for
more information on how to set up XtraView.
*Visit dstvvÀv.com³À³®ÈvÈâ³ËÀ®vÀÃÈ9˨ȳ?³À®Èȳ§È
availability of Add-On packages and pricing in your country.
SDStv ½½*
You can enjoy the best live TV and Catch Up content
anywhere, anytime! The DStv App lets you
live-stream a selection of the best DStv channels,
including M-Net Movies and SuperSport (based on
channels available on your selected package). DStv
Catch Up allows you to also watch episodes of your
favourite shows, you might have missed, whenever you
want or binge an entire season in a single go.
Download the DStÛApp for free from your app store
today!
"QQ
DStv HD Decoder Quick Start Guide
9
If you're new to DStv:
Visit your nearest agent or dealer, or call us, and have the following ready:
1. Your personal details (contact numbers and your email address)
2. The serial number and IUC/Smartcard number of your new decoder
(HD 6S decoder - check the label at the bottom of your decoder); and
3. The DStv Package you would like.
If you already have a DStv account:
Contact your nearest DStv Call Centre with:
1. The IUC/Smartcard number (HD 6S decoder - check the label at the bottom of
your decoder) and;
2. The DStv Package you would like.
Open Your Account / Update Your Existing Account
Make Payment
10
DStv HD Decoder Quick Start Guide
:³ÜÈvÈâ³ËŌÀv¨¨ÃÈ˽ĨÈî®v¨ÃȽ®ÈÈ®OÈÛÃv§®â³ËÀîÀÃȽvâ®Èħ
Details for payment varies per country, so be sure to check dstvvÀv.com. Refer to
pages 11-14 ³Àâ³ËÀ¨³v¨VOOĴO9OÈv¨Ã³À³®ÈvÈâ³ËÀ®vÀÃÈ9˨ȳ?³À
®â³Àfull details.
NOTE: All payments must be made paid one month in advance.
If you pay your full 12 month's subscription upfront, you qualify for a discount
of one month.
Visit dstvvÀv.com
and select
'Make a Payment'
Visit your
nearest
9˨ȳ³ì
or Agency
USSD SMS
To make it easy for you, there are a number of ways to pay:
DStv HD Decoder Quick Start Guide
11
Did you know that you can use our website to manage your account easily
and conveniently? Simply visit dstvvÀv.com.
Self Service using dstvvÀv.com allows you to do the following:
• Access your account information • Update your personal information
• Make a payment • Check your payment history
• Clear error codes - El6, El9 and E32
SMS “Due“ + IUC/SMARTCARD NUMBER to the following numbers:
* Standard rates apply. Free SMSs do not apply.
SMS short codescan differ per country. Please visit dstvvÀv.com or contact your nearest
MultiChoice ³³À®Èȳ³®ÀÈO9OóÀȳ³Àâ³ËÀ³Ë®ÈÀâħ
ANGOLA 43788
BOTSWANA 1771
ETHIOPIA 8881
GHANA 1779
KENYA 22788
LIBERIA 1270
MALAWI 53788
MOZAMBIQUE 93788
NAMIBIA 3788
NIGERIA 30333
TANZANIA 15727
UGANDA 6060
ZAMBIA 4333
ZIMBABWE 33788
DStv Self Service
SMS Short Codes
12
DStv HD Decoder Quick Start Guide
SMS the applicable message to your local short code as follows:
To clear Error Codes
E16, E19 and E32
To update your
mobile number details
To update your email
address
To determine your
due date and due
amount
To get information
about payment
vendors in your area
SMS the word “RESET” + IUC/SmartCard number to your
local short code, e.g. RESET 1234567890 to short code.
SMS the word “CELL” + IUC/SmartCard number to your
local short code, e.g. CELL 1234567890 to short code.
SMS the word “EMAIL” + your email address + IUC/
SmartCard number to your local short code, e.g.
SMS the word “DUE” + IUC/SmartCard number to
your local short code, e.g. DUE 1234567890 to short
code.
SMS the word “PAY” to your local short code, and a list
of payment vendors will be sent to you, e.g. PAY
1234567890 to short code.
SMS the applicable message to your local short code as follows:
NOTE: Local SMS rates apply; please refer to your network provider for
applicable rates.
Always make sure that your decoder remains switched on, and that
your IUC/SmartCard number remains inside your decoder so that our systems
can communicate with your decoder.
S³È³®îÀvȳ®
of your last payment
made
To get a list of
installers near you
For other services
S³È³®îÀvȳ®
of the products you
have subscribed to
SMS the word “PAYMENT” + IUC/SmartCard number
to your local short code, e.g. PAYMENT 1234567890
to short code.
SMS the word “INSTALLER” + City to your local
short code, e.g. INSTALLER Abuja to short code.
To get general information about DStv,
SMS the word “INFO” to your local short code,
e.g. INFO 1234567890 to short code.
SMS the word “PRODUCTS” + IUC/SmartCard number
to your local short code, e.g. PRODUCTS 1234567890
to short code.
DStv HD Decoder Quick Start Guide
13
SMS Short Codes
USSD Country Codes
14
NIGERIA *288*2#
GHANA *759#
ZAMBIA*688#
NAMIBIA *140*6688*2#
UGANDA*206#
KENYA*423#
MOZAMBIQUE *788#
MALAWI *570#
Alternatively, you can use USSD, simply dial the USSD code relevant for your country and
follow the easy steps.
NOTE: USSD codes can differ per country. Please visit dstvvÀv.comor contact your
®vÀÃÈ9˨ȳ³³À®Èȳ³®ÀÈVOO³³Àâ³ËÀ³Ë®ÈÀâħ
Information correct at time of going to print.
For updated information, go toÃÈÛvÀvħ³ĶÈŋOÈÛÜÃÈŋķħ
*®Èۮȳ³®¨ÈÈÜ®ÈÃinformation and the information on the DStv website,
the information onthe DStv website will prevail. E&oe (úøúø, V2.ú)
DStv HD Decoder Quick Start Guide
This DStv HD Decoder (6S) meets International Safety Standards. Please read the following recommended
safety precautions carefully.
Mains Supply
The DStv HD Decoder (6S) operates at 12 V DC and is connected to the mains supply using the supplied power
supply, rated 100 - 240 Vac 50/60Hz. Connect the power supply unit to the decoder and the power cable to the
power supply unit, before connecting the other end of the power cable to the mains wall socket. When
disconnecting the power, switch off the power at the wall, and remove the power cable from the wall socket
(rather than removing the power supply from the decoder). We recommend that you install the decoder close
to the wall socket, with the wall socket being easily accessible.
Liquids & Spillage
Keep liquids away from the DStv HD Decoder and do not put anything on top of it which may spill (example: lit
candles, plants or containers of liquid). Do not use the DStv HD Decoder in extreme temperature and humid
conditions.
Ventilation
It is essential to keep the DStv HD Decoder cool to prolong the life of the hard disk. Do not block the ventilation
³¨Ãv®®ÃËÀÈvÈÀvÀï³ÜÃv®Èv®vÀ³Ë®ÈOÈÛ(³ÀħS³v®Èv®v¿ËvÈ
ventilation of the decoder, ensure that there is at least 10cm of free space above and to the sides of the DStv
HD Decoder. Never stand the DStv HD Decoder on soft furnishings or on carpet. Do not use, or store the DStv
HD Decoder near a heater or where it is exposed to direct sunlight. Never stack other electronic equipment on
top of, or below the DStv HD Decoder.
Cleaning
³À¨v®®ÈOÈÛ(³ÀĨîÀÃÈó®®ÈÈÀ³Èv®ÃħVÃvÀ⨳Èȳ¨v®ÈáÈÀ³Àħ
Safety Information
DStv HD Decoder Quick Start Guide
15
Introduction
This DStv HD Decoder (6S) is designed, manufactured and sold to receive MultiChoice satellite services only. It
will therefore not be fully functional unless:
• it is used with a duly authorised DStv Remote;
• it is loaded with the latest software, duly authorised by MultiChoice;
• the appropriate subscriptions are active;
• it is used with the external power supply (supplied with the DStv HD Decoder (6S) at the time of purchase);
• the installation adheres to recommendations (as available on dstvvÀv.com) to receive the MultiChoice
signal; and deployed within theMultiChoice Africa broadcast footprint.
MultiChoice is entitled to amend the software incorporated in the DStv HD Decoder (6S) from time to time by
means of software downloads for a number of reasons, including preventing the DStv HD Decoder (6S) from
being used to receive services other than services authorised by MultiChoice.
16
DStv HD Decoder Quick Start Guide
Servicing
Do not attempt to repair the DStv HD Decoder yourself. You should also never remove the cover of the DStv HD
Decoder. Any tampering with the DStv HD Decoder will invalidate the warranty. Refer all servicing to your local
9˨ȳ?ìħ
Lightning
If the DStv HD Decoder is installed in an area subject to intense lightning activity, protection devices for the
power supply units mains connector are recommended.
Earthing
The earthing system must comply with local regulations.
Safety Information
Decoder Legal Matters
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8
18
DStv HD Decoder Quick Start Guide
rights in and to the content). No data, video or audio content received using this DStv HD Decoder (6S) and a
MultiChoice conditional access Smartcard may be copied, re-transmitted, re-broadcast other than as
permitted by MultiChoice in the Subscriber Agreement. The DStv HD Decoder (6S) does not allow copying or
recording of content to any external device. Hiring out or selling any of the content received using this DStv HD
Decoder (6S) is STRICTLY PROHIBITED.
Hacking of the conditional access system or facilitating anyone else doing so is STRICTLY PROHIBITED. Failure
to adhere to this prohibition is a criminal offence.
General
ı V®¨ÃÃýîv¨¨âÀ¿ËÀâv½½¨v¨¨Ã¨vȳ®v®Ĵ³Àv½½¨v¨ÜvÀÀv®ÈÃĨ9˨ȳÃv¨¨®³È
liable for failure of a Smartcard or decoder or any component thereof.
Product Warranty
The manufacturer and MultiChoice warrant that the DStv HD Decoder (6S) will be free from defects in design,
materials and workmanship for a period of 12 months from the date of sale of the new DStv HD Decoder (6S) to
the consumer. This warranty will not apply in the event of:
ı SOÈÛ(³ÀĶþOķ®Èv½ÀÜȳÀ®³½®ĨܳÀ§³®ĨÀ½vÀ³À³îĨÃvÛâ
an authorised DStv Service Centre or Agency;
• The DStv HD Decoder (6S) not being installed or used in accordance with the manufacturer’s
ýîvȳ®ÃĪ
• The DStv HD Decoder (6S) not being used with the supplied power supply (i.e. supplied when
originally purchased);
• Malfunctioning or damage caused by the use of the DStv HD Decoder (6S) in conjunction
with equipment or smartcards not supplied by the manufacturer or MultiChoice;
• The DStv HD Decoder (6S) being used to receive services other than services authorised by MultiChoice.
®âÀ½vÀÃv®ÈîÀÃÈùú³®ÈÃËÃÈvâÈOÈÛL½vÀ®ÈÀħO³Ë¨â³Ëá½À®ÃÃËÃ
outside of your warranty period, we recommend a DStv Repair Centre.
Decoder Legal Matters
Table of contents
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