DTM Print LX 3000e User manual

User's Manual
© 2021 All rights reserved
210616

2
Notices: The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND IS MADE WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. No liability is assumed for errors contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material. This document contains proprietary information that is
protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into
another language without prior written consent.
Trademark Acknowledgments: Windows is a registered trademark of Microsoft Corporation. All other trademarks are the
property of their respective owners.
Printing History
Edition 1.0, 210616, Copyright 2021, All rights reserved.
FCC Compliance Statement: This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Product Disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for
disposal and recycling options.
Battery Notice
This product contains Perchlorate material. Special handling may apply. For more information, go to
http://www.dtsc.ca.gov/hazardouswaste/perchlorate/
WARNING
THE PRINT AREA CONTAINS HAZARDOUS MOVING PARTS. KEEP FINGERS AND OTHER BODY PARTS AWAY.
CAUTION!
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THE UNIT TO RAIN OR
MOISTURE. TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE EXTERIOR
PANELS. NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. OPERATE THE UNIT
WITH ONLY THE PROPER ELECTRICAL SPECIFICATIONS AS LABELED ON THE PRINTER AND AC ADAPTER.
CAUTION!
USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER THAN THOSE SPECIFIED HEREIN MAY
RESULT IN HAZARDOUS RADIATION.
CAUTION!
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
THE INSTRUCTIONS.

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Contents
Section 1: Getting Started............................................................................................................... 1
1A. Choosing a Good Location..................................................................................................... 1
1B. Unpacking and Inspection ..................................................................................................... 2
1C. Identifying the Parts .............................................................................................................. 3
1D. Install the Ink Tanks............................................................................................................... 7
1E. Install the Print Head ........................................................................................................... 10
Section 2: Label Stock.................................................................................................................... 15
2A. Label and Roll Specifications ............................................................................................... 15
2B. Installing Label Stock ........................................................................................................... 18
2C. Adjusting the Gap Sensor Position ...................................................................................... 20
2D. Set the Stock Sensor Mode ................................................................................................. 23
2E: Set the Present/Cut Mode................................................................................................... 24
Section 3: Primera PrintHub.......................................................................................................... 26
3A: Monitoring Ink Levels .......................................................................................................... 27
3B. Using the Cost Estimator ..................................................................................................... 27
3C. Adjusting the Print Alignment ............................................................................................. 29
3D PrintHub Settings.................................................................................................................. 31
3E PrintHub Printer Settings ...................................................................................................... 32
3E1. Multiple Printer Support ................................................................................................ 33
Section 4: Printing from a PC ........................................................................................................ 35
4A. Using BarTender® ................................................................................................................ 35
4B. Add Text, Barcodes, and Graphics to a BarTender Label .................................................... 41
4C. Printing from BarTender...................................................................................................... 42
4D. Printing from other programs ............................................................................................. 43
4E. Creating a Full Bleed Print ................................................................................................... 44
4F. Printer Driver Settings.......................................................................................................... 45
Section 5: Troubleshooting and Maintenance.............................................................................. 48
5A. Solving Print Alignment Problems....................................................................................... 48
5B. Solving Print Quality Problems ............................................................................................ 50
5C. Color Matching and Design Tips .......................................................................................... 52
6D Poor Print Quality –Cleaning the Cartridge......................................................................... 54
5E. Interpreting the Indicator lights .......................................................................................... 57
5F. Technical Support ................................................................................................................ 58

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Section 6: Technical Specifications ............................................................................................... 59

Section 1: Getting Started
THANK YOU…
...for choosing an LX3000e Color Label Printer. The LX3000e will print razor-sharp text
and barcodes, vibrant colors, and even stunning photo-realistic photographs directly
onto rolls of labels, card stock and a variety of other approved media.
This User's Manual is your complete step-by-step guide to quickly and easily setting up
and printing with your new Color Label Printer!
1A. Choosing a Good Location
•Place the printer on a flat surface in a location with adequate air circulation to
prevent internal heat build up.
•Do not place the printer near heat sources such as radiators or air ducts, or in a
place subject to direct sun light, excessive dust, mechanical vibration or shock.
•Allow for adequate clearance in front of the printer to accommodate the printed
label stock as it is leaving the printer to avoid the possibility of binding or jamming
of the label stock.
•Allow for adequate overhead and left side clearance for opening the top cover to
allow easy access to the label stock and ink cartridge. The printer will require 9.5
inches (24 cm) of additional space on the left side to completely open the cover
(Total = 26.75" or 68 cm). The printer will require an additional 15.9 inches (40.4
cm) of overhead space to open the cover (Total = 25" or 63.5 cm).

1B. Unpacking and Inspection
While unpacking your printer, inspect the carton to ensure that no damage has
occurred during shipping. Make sure that all supplied accessories are included with
your unit. The following items are included in the supply box:
1. Power Adapter
2. Separate Power Cord
3. 6' USB Cable (If other USB cable is used, it must be 6'(2 M) or less.)
4. Print Head
5. Important Information and Quick Start
6. Cyan, Magenta and Yellow Ink Tanks
Save the carton and packing materials. They will come in handy when transporting the
printer.

1C. Identifying the Parts
This illustration shows the front of the printer with its control buttons and LED indicator
lights.
The Pause Button is pressed to pause a job to allow for loading of label stock and ink
cartridges. The printer pauses after the printing of the current label has finished. The
Pause LED will illuminate when the printer is paused.
The Power LED indicates that the printer is on and ready to receive print jobs.
The Load/Feed Button is pressed in order to load label stock if the printer does not
automatically detect the stock. When stock is loaded each press of the button will
cause one label to be fed through the printer.
The Ink Low LED will illuminate when a cartridge has 10% or less of its ink remaining.
The Unload Button will unload the installed label stock by reversing it through the
printer. Make sure to tear off the printed labels before pressing the Unload Button.
The Label Tear Bar is a serrated edge for conveniently tearing your finished labels from
the printer. The printer comes with a white tear bar guard. For smoother label feeding,
leave the guard in place during printing. When you are ready to tear off a label, remove
the guard, tear off the label and replace the guard.
Unload Button
Pause Button
Pause LED
Power LED
Load/Feed
Button
Ink Low LED
Label Tear Bar
Top Cover

This illustration shows the input ports and power switch found on the rear panel of the
printer.
The next two illustrations show the interior of the printer.
Power Input Port
USB Port
Power Switch
Ethernet

Print Head
Carrier

Yellow Ink Tank
Cyan Ink Tank
Magenta Ink Tank

1D. Install the Ink Tanks
Install the Ink Tanks before using the printer for the first time. When using the printer for the
first time Ink Tanks should be installed before the printhead is installed.
1. Open the Cover
2. Locate a Cyan, Magenta or Yellow Ink tank. It doesn't matter which tank you install
first. Each tank is keyed at the bottom to only fit in one slot. There is also a chip on
the tank that identifies the color and tracks ink remaining.
Lift from back
corner of Cover
Ink Tank
Smart Chip
Key

3. Match the ink tank color with the sticker behind the corresponding slot on inside
the printer. Hook the chip to the slot.
Ink Tank
Chip
Slot

4. Repeat the process for the remaining colors.
Magenta
Cyan
Yellow

1E. Install the Print Head
You will need to install a print head before you use the printer the first time. After that,
you should replace your printhead when you start to notice quality problems. The print
head is warrantied for seven ink tank changes of any one color: Cyan, Magenta, or
Yellow.
Note: Please ensure that the ink tanks are installed before replacing the print head.
1. Open the Cover
Lift from back
corner of Cover

2. Press or pinch the tab on the front of the cartridge holder.
4. Locate a new cartridge and remove it from its packaging. Remove the foil outer
package.

5. Remove and discard the red protection cap and peel off the tape covering the
nozzle.
6. Hold open the print head carriage latch while you insert the print head. Note: When
installing the print head, tilt the cartridge at a slight backward angle of
approximately 30 degrees.
Lift here
Tape
Print Head
Carriage Latch

7. Press down firmly near the back of the print head to ensure good contact and
proper alignment when you close the lid.
Press Here
Continue holding
the print head latch
while you install
the print head.

8. Close the lid on the print head by lightly pressing down from the top until you hear
a click!
Click

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Section 2: Label Stock
2A. Label and Roll Specifications
A wide variety of label stock can be used in the printer. Refer to the specifications and
settings in the following sections before ordering custom stock from DTM Print.
Important! Test all custom-made label stock with the intended printer before ordering large
quantities! DTM Print will only assume responsibility for custom label stock ordered
from DTM Print.
Note: See table below for Max and Min values in inches and mm.
Label Stock
Label Width
Liner Width
Distance from
edge of Media
to edge of Label
Width of Opening
Black Mark
Width
Gap Between
Labels
Label Height
Gap Sensor Adjustment Range
Label Sensing Methods
Method 1
Label
:
Gap Sensing
Method 2
:
Through-Hole
Sensing
Method 3
:
Reflective/Black
Mark Sensing
(
Black Mark must be printed
on back side of label stock)

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Max
Min
Label width
8.25" (210mm)
0.5" (13mm)
Liner/media width
8.375"
(213mm)
1.5" (38mm)
Label height/length
24" (609mm)
0.5" (13mm)
Gap between labels
10" (610mm)
0.10" (2.5mm)
Width of through-hole
opening
0.5"
(12.65mm)
0.25"
(6.325mm)
Gap Sensor Adjustment
Range (from left edge)
1.9" (48mm)
0.20" (5.06mm)
Reflective/Black
Mark Width*
N/A
0.1" (2.54mm)
Max Outer Diameter
(OD)
6.0"(152.4mm)
N/A
Inner Core Diameter
(ID)
3.0" (76.2mm)
3.0" (76.2mm)
Total Thickness
.0010”
N/A
(Liner + Label)**
(10 mil)
Distance from edge of
This assumes a
2 mm gap.
media to edge of label
However, this is adjustable via
the left margin offset.
* The Reflective/Black Mark should be opaque to infrared light. The mark should be
between the labels. The end of the mark should correspond with the beginning of the
label.
** This is the recommended maximum. There are two factors that determine whether
the printer will accept any particular stock thickness.
1. The ability for the printer to pull the paper through the print area.
2. The ability for the sensor to read through the backing if the sensor is set to die-cut.
If you are printing in continuous or reflective label sensing mode number 2 does not
apply. The fact that the printer must read through the backing in die-cut mode will limit
the thickness much more than the printer's ability to pull the paper through the print
area. However, if you adjust opacity level of the liner enough to allow the label to be
seen by the stock sensor, the thickness will only be limited by the printer's ability to
pull it through the printer area. For these reasons the weight or thickness of the liner is
a variable that cannot easily be defined. DTM Print recommends and uses 40# liner
with all label stock. It is important to test all label stock with the intended printer
before ordering large quantities!