PROBLEM POSSIBLE CAUSE REMEDY
No steam is released through the
steam iron.
A. The main dial (1) is on the OFF position
or on the position.
B. Boiler is empty.
C. Unit is not plugged in.
D. Generator is not fully heated.
A. Turn main dial (1) to the position.
B. Put required amount of water into the boiler.
C. Plug unit into outlet.
D. Wait for SteamReadyTM light (3) to turn ON.
The iron soleplate remains cold. A. The main dial (1) is on the OFF position.
B. Thermostatic control is set at minimum.
A. Turn the main dial (1) to the correct setting.
B. Turn the thermostatic control (C) dial to the
appropriate setting and wait for the thermostat
light (D) to turn o.
Water drops are leaking from the
soleplate.
A. The soleplate temperature is too low to
iron with steam.
B. The steam iron is not fully heated yet.
A. Increase the temperature on the thermostatic
control (C).
B. Wait for the thermostat light (D) light
to come ON.
Dirty steam is coming out of iron. A. There may be scale in the boiler. A. Clean the boiler as per the enclosed instructions
in the Maintenance section on page 10.
Yellowing and/or melting of the
plastic.
A. Leaving the iron on the iron rest at high
temperature.
A. Do not leave the iron on the iron rest for long
periods of time while it is still hot or in use.
LIMITED WARRANTY
• For a period of twelve (12) months following the purchase of the Product (the “Warranty period”), if the Client has used the Product under normal use and in strict conformity with the instruc-
tions and/or manual of operations provided by Dupray and discovers any defects in material orworkmanship and notifies Dupray in writing thereof during the Warranty period,
Dupray shall use reasonable commercial eorts to repair or replace that portion of the Product found by Dupray to be defective in material or workmanship or refund the purchase price
of the Product or replace the Product or a portion of same. If the product is not repairable, a refurbished equivalent product, or a replacement equivalent product or a store gi certificate
equivalent to the current value towards the purchase of a new product will be issued. If Dupray exchanges the Covered Equipment, the original product becomes Dupray’s property
and the replacement product is your property, with coverage eective for the remaining time of the Warranty period.
• For the Warranty period starting twelve (12) months aer the purchase of the product to a maximum of thirty-six (36) months aer the purchase of the product, the Warranty shall cover
parts only, excluding accessories, shipping and handling costs. During that period, Dupray reserves the right to charge a Service fee for all Warranty claims, in order to repair or replace the
defective Product with a replacement product that is new or equivalent to new in performance and reliability. All replacement products provided under this Warranty will at a minimum be
functionally equivalent to the original product.
Detailed Service fees are available at: dupray.com/servicefees
THE WARRANTY IS VOID:
A) if the damages a result of an accident, abuse, freezing, impact, alteration, non authorized
usage, a major force, or use of other electricity than that indicated on the Product;
B) if the product was used with other substances besides water
in the water chamber;
C) if repairs, modifications, or alterations were done by a person not authorized by Dupray;
D) the owner or user neglected to do routine maintenance required and the damages or
problems are directly related to such neglect. It is the Client’s responsibility to keep
equipment in proper condition and to use exclusively Dupray cleaning products so
as to not damage the internal components;
• Dupray oers a lifetime warranty on boilers and a lifetime telephone support.
• It is understood that certain parts of the equipment are not covered by the Dupray warranty due to the fact they require replacement aer multiple use.
Such parts include,but are not limited to, buttons, hoses, seals, etc. These parts will eventually require replacement at the Client’s cost.
• Dupray makes no warranty or representation that the Product complies with any local laws, rules or regulations and Client shall be responsible for obtaining all permits
or authorizations required by any regulatory body for installation or use of the Product.
• DUPRAY MAKES NO OTHER WARRANTIES OR CONDITIONS AND THE WARRANTY STATEMENT IS IN LIEU OF ALL OTHER WARRANTIES, REPRESENTATIONS, PROMISES, OR CONDITIONS, EXPRESSED
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DUPRAY EXPRESSLY DISCLAIMS ALL WARRANTIES
AND CONDITIONS NOT STATED HEREIN. ANY IMPLIED WARRANTIES AND CONDITIONS THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. DUPRAY’S LIABILITY
FOR WARRANTY CLAIMS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH HERE IN.
• The Client understands that it shall strictly comply with the operation instructions or manual provided by Dupray in relation to the Product.
FAILURE TO DO SO SHALL EXONERATE DUPRAY FROM ANY WARRANTY AND LIABILITY WHATSOEVER.
• This warranty is to benefit the original purchaser of the product. The warranty is not transferable beyond the original purchaser.
• Dupray may subcontract or assign performance of its Warranty obligations to third parties.
• Dupray is not responsible for any failures or delays in performing under the Warranty that are due to events outside Dupray’s reasonable control.
• This warranty does not cover machines used for rental purposes.
TROUBLESHOOTING
To avoid risk of electric shock, do not disassemble or attempt to repair the unit on your own. Return the unit to Dupray for examination,
repair or replacement. All service is to be performed by authorized professionals of Dupray service centers.
12
en
