Duraflame DFS-400-01 User manual

MODELS: DFS-400-01,DFS-400-02,DFS-400-04,DFS-400-06,DFS-400-10,DFS-400-15
© 2019, Twin-Star International, Inc.
Delray Beach, FL 33445
VOLTAGE 120 VAC, 60 Hz
AMPS 12.5 Amps
WATTS 1500 Watts
PRODUCT SPECIFICATIONS
OPERATING INSTRUCTIONS
For Customer Service:
tsicustomerservice.com
([phone]
8:30 a.m.-5:30 p.m., EST, Monday-Friday
Manufactured and distributed by Twin-
Star International, Inc., under license from
Duraflame, Inc. duraflame, the flame
symbol and logo are registered trademarks
of Duraflame, Inc.
Note: When first running the heater there may be an odor. This is normal
as the heater has a surface coating on the internal parts. For the first
several hours of operation, the coating reacts with the internal parts to
permanently protect them. The odor is safe; if you are sensitive to the
odor, it is recommended to run the heater in a well-ventilated area until
the odor dissipates.
Warning: This is an unvented, electric appliance. DO NOT attempt to
burn wood or manufactured firelogs in or on this appliance or grate.
Go to tsicustomerservice.com for product warranty registration
Control Panel Location
Control Panel Location
1. The Power switch supplies power to all of the functions of
the Fire Cube.
2. Turning on the Power Switch will turn on the flame effect.
The power Switch must be in the ON position to use the heater.
OFF
Heater off
L
Low heat setting, 750 Watts.
H
High heat setting, 1500 Watts.
OPERATING INSTRUCTIONS
The manufacturer warrants that your new Electric Stove is free from manufacturing and material defects for a period of one year from date of puchase, subject to
the following conditions and limitations.
1. Install and operate this Electric Stove in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized
repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected
to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will
not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use
the product, except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manu-
facturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product.
10.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
IF WARRANTY SERVICE IS NEEDED
Contact the manufacturer by calling customer service department at 1-888-674-7517, 7 days a week 24 hours a day
at our toll-free help line. Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST.
Make sure you have your warranty, your sales receipt, location of purchase and the model/serial number of
your product.
IMPORTANT INSTRUCTIONS
SAVE THESE
INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot
surfaces. If provided, use handles when moving this appliance. Keep
combustible materials, such as furniture, pillows, bedding, papers, clothes and
curtains at least 3 feet (0.9 m) from the front of this appliance and keep away
from the sides and the rear.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is
necessary if unsupervised children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance
malfunctions, or if it has been dropped or damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent or similarly qualified persons in order to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar
indoor locations. Never locate this appliance where it may fall into a bathtub or
other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners,
or similar coverings. Do not route cord under furniture or appliances. Arrange
cord away from traffic area and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove
plug from outlet.
12. Do not insert or allow foreign objects to enter any ventilation or exhaust
opening as this may cause an electric shock or fire, or damage the
appliance.
13. To prevent a possible fire, do not block air intakes or exhaust in any
manner. Do not use on soft surfaces, like a bed, where opening may
become blocked.
14. This appliance has hot and arcing or sparking parts inside. Do not use it
in areas where gasoline, paint or flammable liquids are used or stored.
This stove should not be used as a drying rack for clothing. Christmas
stockings or decorations should not be hung in the area of it.
15. Use this appliance only as described in the manual. Any other use not
recommended by the manufacturer may cause fire, electric shock or
injury to persons.
16. This product is equipped with a polarized plug (one blade is wider than
the other blade). To reduce the risk of electrical shock, this plug will fit
into a polarized outlet only one way. This is a safety feature. If you are
unable to insert the plug into the electrical outlet, try reversing the plug.
If the plug still does not fit, contact a qualified electrician. Always plug
heaters directly into a wall outlet/ receptacle. This heater is for use
on 120 volts. Never use with an extension cord or relocatable power
tap(power strip).
1-YEAR LIMITED WARRANTY
C689
Heater Settings Power Switch
Phillips Head Screwdriver Clear, 40-watt, E12 socket base light bulb
(candelabra base, B bulb).
BULB REPLACEMENT
Tools Required for Assembly
1. Loosen the Phillips head
screws and open the back
panel.
2. Loosen the Phillips head screws
and open the back panel. 3. Pinch this spring clip to loosen. Gently
turn and pull the rubber grommet of
the motor shaft.
4. Pull away the bulb retaining spring,
unscrew the old bulb, and replace with
a new 40w candelabra bulb.
12 3 4
Flame Generator
Drive Motor
Light bulb spring clip
rubber
grommet
Pull
Pull
Light bulb retaining spring

TROUBLESHOOTING GUIDE
EXPLODED VIEW
CARE AND MAINTENANCE
C689
• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can be obtained at supermarkets or
hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and
injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.
Part Part Name Part Number
1 Power Switch P06-PS-DFS400
2 Heater Switch P06-HS-DFS400
3 Emberbed Y19-S273-EMB
4 Heater/Blower Assembly Y19-S273-P01
5 Flame Generator Drive Motor P10-Q-S
6 Flame Generator/Spinner Y19-S273-P11
Problem Root Cause Corrective Action
1. No power. 1. Power cord was not plugged into
the outlet.
1. Check that unit is plugged directly into a standard 120 volt outlet.
2. Fire cube does not
turn on manually.
2a. No incoming power from the
electrical wall socket or switches.
2b. Improper operation.
2c. Defective switch
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power switch on the back of unit.
2c. Replace switch.
3. Flames are not
moving
3a. Defective Flame Generator Drive
Motor
3b. Flame Generator/Spinner
detached from the Flame
Generator Drive Motor
3a. Contact customer service for a replacement Flame Generator Drive
Motor.
3b. Unplug the re cube and remove the back panel and check to see if
“Flame Generator/Spinner” is correctly mounted to the Flame
Generator Drive Motor.
4. Flames are not
visible
4. Burnt out light bulb. 4. Follow bulb replacement instructions to replace the light bulb.
5. Heater is not
turning o
5. Defective heater switch 5. Replace heater switch
6. Heater is not
turning on
6a. Improper operation
6b. Defective Switch
6c. Defective heater blower motor.
6a. Manually press main power button on back of unit.
6b. Replace Switch.
6c. Replace heater blower motor.
7. Not producing
enough heat
7a. power strip/surge protector/
extension cord being used
7b. Location of unit
7a. Plug unit directly into the wall.
7b. Make sure unit is located on an interior wall or away from dray
doors or windows.
8. Unit blows cool or
cold air
8. Defective heater blower assembly. 8. Contact customer service to replace the heater blower assembly.
9. Excessive noise
with the heater on
9a. Dirty heater blower motor
9b. Defective heater blower motor
9a. Gently vacuum heater blower vents.
9b. Replace heater blower motor
10.Noise with ames
on and heater o
10a. Defective ame generator
drive motor.
10b. Dented back panel
10c. Warped Flame Generator/
Spinner sha
10a. Contact customer service to replace the ame generator drive motor.
10b. Contact customer service
10c. Contact customer service
11.Power cord gets
warm.
11. Normal operation 11. Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug ts tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualied
electrician check and/or replace the faulty outlet(s).
12.Is it safe to place
unit on carpet?
12. Product inquiry 12. It is safe to place unit on carpet but make sure any ammable
items are at least 3 feet (0.9 m) away from front and sides of the unit.
13.How many square
feet will my unit
warm up?
13. Product inquiry 13. Provides supplemental heat up to 400 square feet
MODELS: DFS-400-01,DFS-400-02,DFS-400-04,DFS-400-06,DFS-400-10,DFS-400-15