Dux Prodigy 5 135DB5N User manual

Owner’s Manual
Models: 135DB5N / 135DB5P
170DB5N / 170DB5P
5 Star Gas Hot Water Heater
Specications and materials may change without notice.
Effective for all Prodigy 5 water heaters manufactured and sold after 1st July 2016.
For advice, repairs and service, call:
1300 365 115 (Australia)
0800 729 389 (New Zealand)
Carefully remove all packaging and
transit protection from the heater before
installation. Dispose of the packaging
responsibly using re-cycling facilities
where they exist.
Installation Details
Owner’s Information
Warranty
H3109 3109 Rev. J
prodigy 5®

Owner’s Manual – Prodigy 5
H3109 3109 Rev. J
Contents
Installation Requirements 1
Specications 4
Plumbing Connections 5
Gas Connection and Filling 7
Lighting the Water Heater 8
Shut Down and Draining 9
Testing 10
Owner’s Information 11
System Maintenance 13
Considering a Service Call? 14
Warranty 15
© Dux Manufacturing Limited 2016. All rights reserved.

Owner’s Manual – Prodigy 5
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H3109 3109 Rev. J
Installation Requirements
General:
This water heater must be installed
by a licensed tradesperson, and in
accordance with:
• AS/NZS 3500.4 Plumbing and
Drainage – Heated Water Services.
• Clause G12 of the NZ Building
Code (in New Zealand).
• AS/NZS 5601.1 Gas Installations –
General Installations.
• Local authority regulations.
• Outside Australia and New Zealand,
please refer to local plumbing and
building codes and regulations.
Failure to comply with these
requirements may affect the warranty.
Note for Victoria:
This water heater must be installed by
a licensed person as required by the
Victorian Building Act (1993).
Only a licensed person will provide a
compliance certicate, showing the
work complies with all the relevant
Standards. Only a licensed person
will have insurance protecting their
workmanship.
Pool Heating:
This water heater must
not be used for
pool heating.
Location:
The water heater must be installed
outdoors .
The water heater should be located as
close as possible to the most frequently
used hot water outlet while still
complying with the clearances specied
in clause 6.9 of AS/NZS 5601.1. See
Clearances on page 2 for further
information.
Ensure the compliance plate and
associated warnings are clearly visible.
Adequate access must be available for
service to the gas controls, relief valve
and anode.
The water heater must not be installed
below ground level or in a location
where water pools. The water heater
must be accessible without the use of a
ladder or scaffold.
The water heater must be installed
upright with its back against an external
wall.
Note - all models are equipped with a
sacricial anode, accessible through
the top cover. It is recommended that
a distance of 50% of the height of the
water heater is provided as clearance
above the water heater. This will assist in
the replacement of the anode.

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Installation Requirements
Clearances:
Clause 6.9 of AS/NZS 5601.1 species
the minimum clearances required
between the water heater and building
features, structures and other items.
As a guide, some of the common
clearance requirements are set out
below:
• At least 300 mm below any eaves,
balconies or other projections.
Note at least half the height of the
water heater is recommended as
clearance to provide access to the
anode.
• At least 500 mm from any external
corner.
• At least 500 mm from any return
wall or other structure facing the
side of the water heater.
• At least 1000 mm from any gas
meter.
• At least 500 mm from any electricity
meter or fuse box.
• At least 500 mm from any openable
window or door.
For a full list of the requirements and
exemptions please refer to
AS/NZS 5601.1.
1000mm MIN
500mm MIN
500mm MIN
500mm MIN
300mm MIN
500mm MIN 500mm MIN
ELECTRICITY METER
OR FUSE BOX
WINDOW OR
OTHER OPENING
DOOR
GAS METER

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Installation Requirements
Water Heater Support:
The water heater must be installed on a
at, solid, non-combustible supporting
surface. The weight of the water heater
should not cause deformation to any
part of the building structure.
It is recommended that a plinth is
installed under the water heater.
The water heater must be installed
plumb and level.
The water heater must also be secured
to a durable structure using the wall
brackets supplied loose with the water
heater. Note the gas or water pipework
must not be used to support the water
heater.
The wall brackets are designed to be
installed on each side of the water
heater with the long leg against the side
of the water heater and the short leg
against the wall. The brackets should
be located near the top of the water
heater, approximately in line with the
Outlet and Relief Valve sockets. Note
once installed, the brackets should not
obscure any labels on the water heater.
The brackets should be xed to the wall
with suitable fasteners and xed to the
water heater with the self drilling screws
provided.
Water Supply:
This water heater has been
manufactured to suit the water
conditions of most Australian
metropolitan supplies.
Please note certain water supplies can
have a detrimental effect on the water
heater and its life expectancy. If you are
unsure about the water supply you can
obtain information from the local water
supply authority.
The water heater is designed for use in
areas where the Total Dissolved Solids
(TDS) content of the water supply is
less than 2500 mg/L. The Tank Failure
Warranty does not apply in areas where
the TDS exceeds 2500 mg/L.
In areas where the TDS exceeds
600mg/L it is possible the magnesium
alloy anode (supplied in standard water
heaters) may become over-reactive.
To alleviate this, the magnesium anode
should be replaced with an aluminium
alloy anode. Aluminium alloy anodes are
available from your local Dux Supplier.
Water can also be very corrosive, the
measure of this is the saturation index.
If the water saturation index is greater
than 0.40, an expansion control valve
should be tted. Please consult Dux
After Sales and Service for advice if
required.

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Specifications
Specifications 135DB5N 135DB5P 170DB5N 170DB5P
Capacity (L) 135 135 170 170
Gas Type Natural Gas Propane Natural Gas Propane
Net Weight Empty (kg) 73 73 87 87
Relief Valve Pressure (kPa) 1400 1400 1400 1400
Gas Consumption (MJ/h) 28 26 33 32
Injector Size (mm) 2.35 1.40 2.55 1.55
Nominal Dimensions 135L 170L
A – Overall Height (mm) 1600 1895
B – Outlet Height (mm) 1325 1620
C – Inlet Height (mm) 220 220
D – Gas Entry Height (mm) 300 300
E – Inlet/Outlet Offset (mm) 220 220
F – Gas Entry Offset (mm) 475 475
340
422
ACCESS COVER
HOT WATER OUTLET
(BOTH SIDES)
COLD WATER INLET
(BOTH SIDES)
GAS ENTRY HOLE
(LEFT SIDE ONLY)
PTR SOCKET
(RIGHT SIDE ONLY)
A
D
C
B
120
E
F
162
502

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Relief Valve:
The Pressure & Temperature Relief (PTR)
Valve is supplied loose with the water
heater.
The PTR Valve rating is 1400 kPa.
The PTR Valve rating is also shown
on the compliance plate. The PTR
Valve must be installed directly into the
RP½”(DN15) socket marked “RELIEF
VALVE” at the top of the water heater on
the right hand side.
Ensure a sealing material is applied to
the PTR Valve to prevent water leaks.
The drain line from this valve must be
made of copper and run in
accordance with the requirements of
AS/NZS 3500.4.
The PTR Valve and its drain outlet
pipe must not be sealed or blocked.
A separate drain line must be run for
the valve. It is not permitted to couple
drain lines from relief valves into a single
common drain line.
It is normal for the valve to leak a small
amount of water during heating cycles.
The PTR Valve is not intended to enable
connection of the water heater to
supplementary energy sources such as
solar panels or slow combustion stoves.
Refer to AS/NZS 3500.4 for guidance
on these types of installations.
Caution:
Care must be taken when attaching
pipe saddles to the water heater. We
recommend the use of self drilling
screws no longer than 12 mm.
Hot Water Connection:
The hot water pipe is to be connected
into either of the RP¾”(DN20) sockets
marked “OUTLET” at the top of the
water heater.
The other outlet socket is to be plugged
with one of the brass plugs supplied
loose with the water heater. Ensure a
sealing material is applied to the brass
plug to prevent water leaks.
It is recommended that all hot water
pipes are insulated. Hot water pipes
installed outdoors should be insulated
with UV stabilised insulation.
Plastic pipes or ttings shall not be used
within 1 metre of the outlet although
they may be used downstream of a
temperature control valve. Refer to
AS/NZS 3500.4 for further details.
Temperature Protection:
Water heaters can produce very hot
water. To reduce the risk of scald injury,
it is mandatory under the requirements
of AS/NZS 3500.4 that an approved
temperature control device be tted to the
hot water supply to outlets used primarily
for personal hygiene. This valve should be
checked at regular intervals to ensure its
operation and settings remain correct.
Plumbing Connections

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Plumbing Connections
Cold Water Connection:
The water heater is intended to be
permanently connected to the water
supply main.
An approved isolating valve, non-
return valve, line strainer (optional but
recommended) and union must be
tted between the water supply main
and either of the RP¾”(DN20) sockets
marked “INLET” at the bottom of the
water heater.
The other inlet socket is to be plugged
with one of the brass plugs supplied
loose with the water heater. Ensure a
sealing material is applied to the brass
plug to prevent water leaks.
All ttings must be approved by the
relevant Authority. Plastic pipes or
ttings shall not be used between the
isolating valve and the inlet.
See the diagram below for details.
Water Supply Pressure:
This water heater is designed for direct
connection to water supply pressures of
up to 1120 kPa .
Where the mains pressure can exceed
or uctuate beyond the pressure shown
above, a pressure reducing valve must
be tted in the cold water inlet supply.
Note for New Zealand, South
Australia and Western Australia:
It is a requirement in these locations that
an expansion control valve be tted on
the cold water supply line between the
non-return valve and the water heater.
Note: a combined isolating valve/non-return valve/line strainer may be used.
The expansion control valve is only required where local regulations demand, although it is
recommended in areas where the water saturation index is greater than 0.40.
Union
Connection
Non-return
Valve
Line
Strainer
Cold Water
Inlet
Drain
Expansion
Control Valve
Isolating Valve
(Spindle Vertical)
Cold Water Connections

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Gas Connection and Filling
Gas Connection:
Ensure the gas type to be connected
matches the gas type marked on the
compliance plate of the water heater.
The gas pipe should be sized in
accordance with AS/NZS 5601.1.
An isolation valve must be installed in
the gas pipe before it enters the water
heater.
The gas pipe must be connected via the
gas entry hole on the left hand side of
the water heater. See Specications on
page 4 for the location of the entry hole.
Ensure the black plastic grommet,
supplied loose with the water heater,
is slid over the gas pipe before the
connections are completed. The
grommet must then be clipped into
the case.
A union should be used to connect the
gas pipe to the RP½”(DN15) socket on
the gas control valve. Ensure the union
is not over-tightened in the gas control
valve.
The water heater must be lled with
water before lighting the gas.
Filling the Water Heater:
1. Open all hot water taps.
2. Open the isolating valve at the cold
water inlet slowly and allow the
water heater to ll until water ows
through the system.
3. Close each hot water tap after the
air is expelled from its line.
4. Open the Pressure & Temperature
Relief Valve for approximately
10 seconds by lifting the easing
lever on the valve. Conrm water
drains to waste through the relief
valve drain pipe.
5. Lower the lever gently and check it
closes correctly.

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Caution:
Do not light the water heater until it has
been lled with water (see Filling the
Water Heater on page 7).
Do not attempt to light the water heater
if the pilot is out and the knob is in
the “ON” position (one of the number
settings). Follow the steps below.
Important Safety Note:
Do not look directly into the burner area.
Keep your head above the top of the
access cover opening. Use a mirror to
observe the ame.
Lighting Procedure:
The diagram on the next page shows
the location of the control knob and the
igniter button on the gas control valve.
1. Remove the access cover. (A copy of
the lighting procedure can also be
found on the inside of the access
cover).
2. Turn the control knob fully clockwise to
the “•” (off) position.
3. Wait ve (5) minutes so any build-up of
unburnt gas can escape.
4. Turn the control knob to the (pilot)
position.
5. Depress the control knob fully (until
disappears below housing) and after
thirty (30) seconds, whilst keeping the
control knob depressed, repeatedly
press the igniter button (for up to 40
seconds) until the pilot ame ignites.
Note - it is not possible to depress the
control knob fully if the gas control valve
has activated its safety shutoff feature.
In this case, wait sixty (60) seconds for
the gas control valve to reset.
6. Keep the control knob depressed for
twenty (20) seconds after the pilot
ame lights. Use a mirror to observe
the pilot ame. Do not attempt to
observe the ame directly.
7. Release the control knob and check
the pilot is still alight.
8. If the pilot has failed to light or has not
remained alight, turn the control knob
to “•” (off). Wait ve (5) minutes for the
escape of unburnt gas, then begin
again at step 4.
9. When the pilot ame remains alight
with the control knob released, turn
the control knob anticlockwise to one
of the number settings. A minimum
setting of “6” is recommended and
this will give a water temperature of
about 60°C.
10. Turn the control knob to a
higher number for higher water
temperatures.
11. If the main burner does not light
at the selected setting, the water
may already be at the selected
temperature.
12. Replace the access cover and ensure
it is rmly in position.
Lighting the Water Heater

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Shut Down and Draining
Shutting Down the Water Heater:
1. Remove the access cover and turn
the control knob to the “•” (off)
position.
2. Turn off the gas isolation valve.
Never turn off the gas supply
without turning the control knob
to the off position rst.
3. Turn off the cold water supply
isolation valve.
4. Replace the access cover.
Draining the Water Heater:
1. Shut down the water heater by
carrying out the steps listed at left.
2. Gently operate the easing lever on
the Pressure & Temperature Relief
(PTR) Valve to release the pressure
in the water heater.
3. Disconnect the cold water inlet
union to the water heater and attach
a drain hose.
4. Gently operate the easing lever
on the PTR Valve to let air into the
water heater and allow water to
escape through the hose.
IGNITER
BUTTON
CONTROL
KNOB
GAS INLET
PRESSURE SPIGOT
GAS CONTROL VALVE DIAGRAM
TEST POINT
PRESSURE SPIGOT
RELAY VALVE DIAGRAM

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The operation of the water heater
must be tested by the installer. This
work must only be done by a licensed
tradesperson.
Test for Leaks:
Check the water inlet, water outlet and
gas inlet pipe work and connections for
leaks.
Test the Gas Inlet Pressure:
For correct operation of the water
heater, the gas inlet pressure must be at
least:
Natural Gas 1.13 kPa
Propane 2.75 kPa
To test the gas inlet pressure, follow the
procedure below. If the pressure is less
than the above value, there could be a
problem with the gas meter or supply
pipe size.
1. Ensure the water heater has
been lled with water and the gas
isolation valve is turned off.
2. Remove the lower of the two hex
head screws on the right hand side
of the gas control valve and t a
manometer to the spigot.
3. Turn on the gas isolation valve and
light the water heater. See Lighting
the Water Heater on page 8.
4. If necessary, adjust the control knob
until the main burner lights.
5. With the main burner alight,
measure the pressure.
6. Turn the thermostat knob to the “•”
(off) position and turn off the gas
isolation valve.
7. Disconnect the manometer and
replace the screw removed at
step 2.
Test the Gas Test Point Pressure:
For correct operation of the water
heater, the gas test point pressure must
be within 5% of the value marked on the
compliance plate.
To test the gas test point pressure,
follow the same procedure used for the
gas inlet pressure except that the M4
button head screw on the right hand
side of the relay valve is to be removed
at step 2. A 2.5mm allen key is supplied
with the water heater for this purpose.
If the pressure is not within 5% of the
marked value, contact Dux After Sales
and Service for advice.
Final Checks:
• Turn on the gas isolation valve and
light the water heater.
• Make sure there are no gas leaks
from either of the two screws
removed during gas pressure testing.
• Set the gas control knob to position
“6” unless hot water is not required.
• Replace the access cover.
• Hand this manual to the occupier of
the premises and explain the lighting
procedure if required.
Testing

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Owner’s Information
Safety:
This water heater is not intended for
use by persons (including children) with
reduced physical, sensory or mental
capabilities, or lack of experience and
knowledge, unless they have been given
supervision or instruction concerning
use of the water heater by a person
responsible for their safety.
Children and animals should be
supervised to ensure they do not
interfere with the water heater.
DO NOT spray aerosols in the vicinity of
this water heater while it is operating.
DO NOT use or store ammable
materials or chemicals in or near this
water heater.
DO NOT place articles on or against this
water heater.
DO NOT modify this water heater.
DO NOT operate the water heater with
any panels or covers removed.
Relief Valve:
The Pressure & Temperature Relief (PTR)
Valve must be installed directly into the
top socket marked “RELIEF VALVE”.
The PTR Valve rating is shown on the
compliance plate. The valve must not be
tampered with or removed. The water
heater must not be operated unless this
valve is tted and in working order.
The PTR Valve should be checked by
a licensed tradesperson for adequate
performance, or replaced at intervals
not exceeding 5 years, or less in areas
where local regulations apply.
The PTR Valve is to be operated
regularly to remove lime deposits and
to verify it is not blocked. It is normal
for the valve to leak a small amount of
water during heating cycles.
Danger:
Failure to operate the PTR Valve easing
lever at least once every six months may
result in the water heater failing.
Continuous leakage of water from the
PTR Valve may indicate a problem with
the water heater. This may be caused
by excessive water supply pressure, a
faulty PTR Valve or a faulty Gas Control
Valve.
Shut down the water heater and contact
Dux After Sales and Service.

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12 H3109 3109 Rev. J
Owner’s Information
Gas Control Valve:
As well as acting as a thermostat, the
gas control valve is tted with over
temperature energy cut-outs.
The gas control valve must not be
tampered with or bypassed.
Replacement of the gas control valve
must only be carried out by a licensed
tradesperson or the manufacturer.
The water heater must not be operated
unless the gas control valve is tted and
in working order.
Temperature Protection:
Water heaters can produce very hot
water. To reduce the risk of scald
injury, it is mandatory that an approved
temperature control device be tted to
the hot water supply to outlets used
primarily for personal hygiene. This
device should be checked at regular
intervals to ensure its operation and
settings remain correct.
Not Using Hot Water?
If you are not expecting to need hot
water for more than a few days, the
control knob on the gas control valve
thermostat can be set to the (pilot)
position to conserve energy. Alternatively,
the water heater can be shut down.
If the water heater is not used for two
weeks or more, a quantity of hydrogen
(which is highly ammable) may
accumulate inside the water heater tank.
To dissipate this gas safely it is
recommended that a hot tap be turned
on for several minutes at a sink, basin
or bath, but not a dishwasher, clothes
washer or other appliance.
During this procedure there must be
no smoking, open ame or any other
electrical appliance operating nearby. If
hydrogen is discharged through the tap
it will probably make a sound similar to
air escaping.
Water Heater Appears to be
Leaking:
If the water heater is heating a large
quantity of cold water, condensation
may form inside the water heater and
drip down onto the burner.
This is NOT an indication the water
heater is leaking, but is the result of an
efcient gas combustion process.

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H3109 3109 Rev. J
System Maintenance
Regular servicing will help to keep
the water heater operating safely and
efciently.
Six Month Service:
This service may be carried out by the
owner.
1. Stand clear of the Pressure &
Temperature Relief (PTR) Valve drain
pipe outlet.
2. Open the PTR Valve for
approximately 10 seconds by
lifting the easing lever on the valve.
Conrm water discharges to waste
through the drain pipe.
3. Lower the easing lever gently and
check it closes correctly.
4. Repeat the above process for the
expansion control valve (if installed).
Other than this, personally inspecting or
servicing any part of the water heater is
not recommended.
Annual Service:
This service should only be carried
out by a licensed tradesperson. We
recommend your local Dux Service
Agent.
The service should include the following:
• Inspect and ush the PTR Valve and
expansion control valve (if installed).
• Check the spark gap, gas control
valve and thermocouple.
• Check and if necessary adjust the
main burner pressure.
• Clean and check the main burner
and the pilot light.
Five Year Service:
This service should only be carried
out by a licensed tradesperson. We
recommend your local Dux Service
Agent.
In locations where the water has Total
Dissolved Solids (TDS) exceeding 600
mg/L, this service is recommended
every 3 years.
In addition to the items listed in the
Annual Service, this service should
include the following:
• Replace the PTR Valve.
• Replace the anode.
• Drain and ush the water heater.

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Considering a Service Call?
It is recommended that the following
points be reviewed before making a
service call:
No Hot Water:
Conrm the pilot is alight. If it is not, see
Lighting the Water Heater on page 8.
High Gas Bills or Insufcient Hot
Water:
• Often the hot water usage of
showers, washing machines
and dishwashers can be under
estimated. Review these appliances
to determine if the daily usage is
greater than the capability of the
water heater.
• If necessary check the shower ow
rates with a bucket, measuring
the amount of water used over a
period of time. If it is not possible
to adjust water usage patterns, an
inexpensive ow control valve can
easily be tted to the shower outlet.
• Is the water heater the correct size
for the requirements? Sizing details
are available from your Dux supplier.
• Is there a leaking hot water pipe or
dripping hot water tap? A small leak
can waste a large quantity of hot
water. Replace faulty tap washers
and arrange for your plumber to
rectify any leaking pipe work.
• Is the Pressure & Temperature Relief
Valve discharging too much water?
See below.
Continuous Trickle of Water from
Pressure & Temperature Relief (PTR)
Valve:
This is most likely due to a build up of
foreign matter. In this case, try gently
raising the easing lever on the PTR Valve
for a few seconds, then release gently.
This may dislodge a small particle of
foreign matter and rectify the fault.
Water Discharge from PTR Valve:
It is not unusual for a small quantity of
water to discharge during the heating of
water in the storage tank. The amount
of discharge will depend on hot water
usage and the size of the storage tank.
As a guide, it will discharge about 2% of
the volume of the water heated.
Continuous leakage of water from the
PTR Valve may indicate a problem with
the water heater. Shut down the water
heater and contact Dux After Sales and
Service.
If after checking the above points,
the problem has not been identied,
please contact Dux After Sales and
Service.

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Warranty
Dux Gas Storage Water Heater -
Warranty Summary:
All components of the water heater are
covered by a 1 year parts and labour
warranty. The ue damper is covered
for a total of 5 years against failure. The
storage tank is covered for a total of
10 years against failure. See below for
details and conditions.
The benets provided to you by this
warranty are in addition to any other
rights and remedies available to you
under Australian Consumer Law.
One Year Parts and Labour
Warranty:
Dux Manufacturing Limited (“Dux”)
warrants against defects in the water
heater arising from faulty materials or
workmanship for a period of one year.
Conditions apply (see below).
During this period Dux will repair or
replace any failed component or where
necessary, in the absolute discretion
of Dux, replace the water heater, free
of charge including reasonable labour
costs incurred during normal business
working hours.
Five Year Parts and Labour Flue
Damper Warranty:
Dux also warrants against failure of the
ue damper for a total of ve years.
Conditions apply (see below).
During this period Dux will repair
or replace any failed ue damper
component, or where necessary, in the
absolute discretion of Dux, replace the
water heater, free of charge including
reasonable labour costs incurred during
normal business working hours.
Extended Tank Failure Warranty:
Dux also warrants against failure of
the storage tank for a further period
depending on the application:
• Nine years for single family dwellings.
• Two years for all other applications.
Conditions apply (see below).
During the rst year of warranty, Dux
will provide a replacement water heater
free of charge including installation and
labour costs.
In years two to ten, Dux will provide a
replacement water heater free of charge.
Installation and other labour costs are
the responsibility of the owner.
Warranty Conditions:
The warranty only applies to the water
heater itself and the components
supplied with the water heater by
Dux. The warranty does not cover
components supplied by others,
including the installer.
The tank failure warranty does not apply if
the water heater has been connected to

Owner’s Manual – Prodigy 5
16 H3109 3109 Rev. J
a water supply where the Total Dissolved
Solids content is greater than 2500 mg/L.
These warranties do not apply to
defects that are a result of, without
limitation, the following:
• failure to install the water
heater in accordance with the
installation instructions or statutory
requirements;
• faulty plumbing or gas supplies
including excessive pressure;
• use of the water heater in a manner
contrary to this manual or other
instructions provided by Dux;
• alterations or repair of the water
heater other than by an accredited
and licensed service agent or
technician;
• accidental damage or abuse.
If the water heater is installed in a
position that does not comply with the
installation instructions or statutory
requirements, then this warranty does
not cover major dismantling or removal
of cupboards, doors, walls or special
equipment and/or excessive labour, at
the determination of Dux, to make the
water heater accessible for repair or
replacement.
Where the Dux water heater is located
outside the metropolitan area of a capital
city and is more than 100km from a
Dux ofce or Dux agent, the Owner will
be responsible under the warranty for
paying the costs of transporting the
water heater and or any component
in the water heater to and from an
approved Dux agent or Dux ofce
(including any insurance associated with
that transport), or paying the travelling
time of an approved Dux agent to and
from the owners premises.
Commencement of Warranty:
The warranty period commences from
the date of installation of the water
heater. Where proof of the date of
installation is not available, the warranty
period commences on the date of
manufacture of the water heater. This is
shown on the compliance plate on the
outside of the water heater.
The replacement of the water heater,
or a component of it, under this
warranty does not change the warranty
commencement date. The original
commencement date continues to
apply.
Consequential Losses:
Claims for damage to furniture,
carpets, walls, foundations or any other
consequential loss either directly or
indirectly due to defects of any kind in
the water heater will only be met by Dux
where the damage could be considered
reasonably foreseeable and the water
heater was installed in accordance
with the installation instructions and all
relevant statutory requirements.
Warranty

Owner’s Manual – Prodigy 5
17
H3109 3109 Rev. J
The Australian Consumer Law
(“ACL”):
Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to
a replacement or refund for a major
failure and compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the goods
repaired or replaced if the goods fail to
be of acceptable quality and the failure
does not amount to a major failure.
If Dux fails to meet a guarantee under
the ACL, your remedy for such failure
may be limited to any one or more of the
following:
• replacement of the water heater;
• repair of the water heater;
• refunding the cost of the water
heater;
• payment of the reasonable costs of
having the water heater repaired;
• payment in respect of the reduced
value of the water heater.
How to Make a Warranty Claim:
Warranty claims can be placed by
completing the following steps:
• Contact Dux on one of the numbers
listed below.
• Select the “Service” option followed
by the “Hot Water” option.
• Provide the serial number and
model number of the water
heater. This can be found on the
compliance plate on the outside of
the water heater.
• Provide your full name, address and
contact number.
• Provide proof of date of installation
for warranty to commence from that
date, rather than from the date of
manufacture. See Commencement
of Warranty on page 16.
Please note, if the defect or fault is not
covered by the warranty or guarantee,
you will be responsible for the costs
incurred by the service agent or
technician.
Warranty

Serial Number
For advice, repairs and service, call:
1300 365 115 (Australia)
0800 729 389 (New Zealand)
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Installer’s Name: �����������������������������������������������������������������������������������������������������������������������������������������������
Installer’s Company: �����������������������������������������������������������������������������������������������������������������������������������������������
Installer’s Licence No: ������������������������������������������������������������������������������������������������������������������������������������ ��������
Installer’s Signature: �����������������������������������������������������������������������������������������������������������������������������������������������
www.dux.com.au/warranty
Please Register Your Water Heater
Please take a moment to fill
out your details for warranty
registration at:
This will ensure all your current details are
registered with us for prompt warranty
service if required.
To view our privacy policy please visit
http://www.dux.com.au/p/privacy
or use your smartphone to scan this code:
H3109 Rev. J
Gas Storage Water Heaters
H3109