Thermor AEROMAX SPLIT 2 User manual
WARNINGS
This manual should be kept even after installation of the
product.
This device is not intended for use by persons (includ-
ing children) with physical, sensory or mental disability,
or by persons lacking experience or knowledge, unless
they have received adequate supervision or preliminary
instructions on how to use the device from a person in
charge of their safety.
Children should be supervised to ensure that they do not
play with the appliance.
This unit can be used by children of not less than 8 years
and people with reduced physical, sensory or mental capa-
bilities or without experience or knowledge it they are pro-
perly supervised or if the instructions for using the device
safely have been given and if the risks are tacking into
account. Children must not play with the device. Cleaning
and maintenance must not be done by children without
supervision.
INSTALLATION:
WARNING: Heavy unit, handle with care:
1/ Install the appliance in a frost-protected room. If the
appliance is damaged due to the blockage of the safety
unit, the warranty will not apply.
2/ Make sure the wall on which the appliance is mounted
3/ If the appliance is to be installed in a room or location
where the ambient temperature is constantly higher than
1
Warnings Warranty Use Servicing
EN
4/ When set up in a bathroom, do not
install the appliance in areas V0, V1
and V2. If the dimensions do not facili-
tate any alternative, installation in area
V2 is permissible.
5/ The device is not intended to be used in altitudes
exceeding 2000 meters.
6/ Place the unit in a location with easy access.
section.
heating element’s replacement, allow at least 300 mm for
units up to 100 l and 480 mm for units of higher volumes,
-
er’s pipes. The clearance required for the appliance’s cor-
The vertical water heater on the base must (in accord-
using a fastening system intended for this purpose.
HYDRAULIC CONNECTION:
freezing and in accordance with local standards must be
installed on the inlet of the water heater.
A pressure reducing equipment (not supplied) placed on
the main water supply is required if the water supply pres-
sure exceeds 0.5 MPa (5 bar).
Connect the safety unit to a discharge pipe, kept in the
open air, in a frost-free environment, continuously sloping
2
Warnings Warranty Use Servicing
allow for drainage of the water heater.
If the appliance is set up on a false ceiling, the attic or
above living space, a drain pan is to be installed under-
neath the water heater. A drainage connected to the sewer
system is required.
ELECTRICAL CONNECTION:
to prevent any injury or electric shock risk.
Upstream of the appliance, the electrical installation must
have an all-pole cut-out device (circuit-breaker, fuse) in
accordance with the applicable local installation rules (30
mA earth-leakage circuit-breaker).
Please observe the wiring diagram on the back of the
cover.
Always connect the earth conductor of the cable to the
earth ground wire or connect the earth conductor to the
MAINTENANCE – SERVICING - TROUBLESHOOTING:
open the hot water faucets and then open the drain valve
of the safety unit.
The drainage system of the pressure reducing device
should be operated periodically (at least once a month)
to eliminate limescales and ensure that it is not blocked.
If the power cable is damaged, it must be replaced by the
manufacturer, its customer service or a professional with
The operating instructions for this appliance can be
obtained from the customer service. 3
Warnings Warranty Use Servicing
EN
WARRANTY
1. Scope of the Warranty
This warranty does not cover malfunctions due to:
Abnormal environmental conditions:
Various damages caused by shocks or falls during handling after leaving the factory.
Installing the appliance in a location subject to freezing or bad weather (moist, harsh
environment or poorly ventilated).
water (chlorides, sulphates, calcium, resistivity and TAC).
Water with a Th <8° f (total hardness)
Water pressure above 0.5 MPa (5 bar).
main supply, lightning...).
Damages resulting from problems that could not be detected due to the choice of the
installation location () and which could have been avoided by immedi-
ate repair of the appliance.
An installation that is not in compliance with regulations, standards and best prac-
tices, including:
The safety unit was removed or not functioning (
).
No safety unit or incorrect installation of a new safety unit in compliance with the NF
EN 1487 standard, change of its calibration…
No sleeves () on hot water connection pipes which could
lead to corrosion.
Faulty electrical connection: not in compliance with NFC 15-100, improper ground-
-
ure to comply with the wiring diagrams as recommended by the manufacturer.
Positioning the appliance not in compliance with the instructions in the operating
manual.
External corrosion due to poor water tightness of the piping.
Installation of a domestic hot water recirculation system.
Incorrect settings.
Cooling lines non-compliant with our recommendations (phases, length, or drop).
Improper maintenance:
Abnormal scaling of heating components or safety units.
No maintenance of the safety unit resulting in overpressure.
No cleaning of the evaporator and condensate drainage.
Alteration of the original equipment, without contacting the manufacturer or using
spare parts not referenced by the manufacturer.
Warnings Warranty Use Servicing
4
EN
An appliance with suspected damages must remain at the location available to
the expert, the owner must inform his insurer.
2. Conditions of warranty
-
ing practices, applicable standards and the recommendations of our technical services.
It shall be used in normal conditions and regular maintenance shall performed by a
specialist.
In these conditions, our warranty shall apply by exchanging or providing free of charge to
our Distributor or Installer the parts recognized as defective by our services, or if applica-
ble, the appliance, excluding labor and transportation costs, as well as any extension of
warranty.
), in the absence of proof, the date taken into account shall be the manufacture
date indicated on the rating plate of the water heater with a six-month extension.
The warranty for the replacement part or water heater () shall end at the
same time as the warranty for the part or the water heater that was replaced. .
PLEASE NOTE: Any costs or damages due to faulty installation (
not be attributed to the manufacturer.
the advantages of the legal warranty for hidden faults and defects which apply in any case
pursuant with articles 1641 et seq. of the Civil Code.
A component failure does not justify the replacement of the unit. The defective part
will be replaced.
The supply of the spare parts essential to the use of our products is ensured for a period
of 7 years from the date of manufacture of the parts.
DISPOSAL:
The combustion of some components may release toxic gases, do not incinerate
the unit.
At the end of life, the unit must be brought to an electrical and electronic equip-
-
ing waste collection centers, contact the local collection service.
The refrigerant in the appliance must not be released in the environment. Any
degassing operation is strictly forbidden.
5
Warnings Warranty Use Servicing
CONTENT
USE ............................................................................................................................7
Operating principle ......................................................................................................7
Control panel ...............................................................................................................8
Indications ....................................................................................................................8
Menu.............................................................................................................................
BOOST function .........................................................................................................10
Operation Modes........................................................................................................11
SERVICING..............................................................................................................12
Information for the user ..............................................................................................12
Servicing.....................................................................................................................12
Menu service engineer (Access to standby Mode).....................................................
Troubleshooting..........................................................................................................20
Returning the refrigerant to the external aggregate....................................................27
Customer service........................................................................................................28
.............................................................................................................30
Declaration of conformity............................................................................................32
Warnings Warranty Use Servicing
7
Warnings Warranty Use Servicing
EN
USE
Operating principle
The thermodynamic water heater uses outside air to prepare domestic hot water.
pump will go through a thermodynamic
cycle which will allow the transfer of
energy from the outside air to the boiler.
evaporator. As it passes through the evap-
The compressor will compress vapors
-
ture. This heat will be transmitted through
the condenser wrapped around the tank,
heating the water in the tank.
-
static expansion valve, where it will cool down and regain its liquid form. It will then be
ready to receive heat again in the evaporator.
Unité extérieure Chauffe-eau
Ventilateur
Fan Tank
Condenser
Compressor
Evaporator
Expansion valve
External aggregate Water heater
AIR
Control panel
Mode selection
and operating
settings
Gradual increase
of hot water
production
Information
Instructions
Increase/navigate
Reduce/navigate
Back
06 :46
MANUAL ECO
Hot water quantity
setting
Indications
Amount of hot water Electric heating element
working.
Saved compulsory
activation. Heat pump working.
Absence saved.
Current absence. Waiting time.
Anti-legionella-cycle.
Warnings Warranty Use Servicing
8
Menu
Select operating mode
Absence programming
This mode allows for
setting a permanent absence as from the actual date.
The night before you return, an anti
legionella-cycle will be started
During the absence period, the water temperature will be kept
This function can be interrupted at any time.
Show energy savings
This mode allows for showing the heat pump’s and the electric
since the unit’s start-up.
Show consumption
This mode allows for showing the energy consumed for hot water
or since the unit’s start-up.
Show summarized settings
This mode allows for viewing the set parameters (
).
Set time and date: Date and time
hours, and minutes.
Absence
Information
Settings
MODE
Settings
Information
The device
adapts to your
use
MANUAL
I can set my
amount of hot
water.
MANUAL
Information
Settings
Information
Settings
ECO mode
Renewable energy only
On
Off
9
Warnings Warranty Use Servicing
EN
5. BOOST function
This function allows for increasing the hot water production selectively. Heat pump and
not be considered. The number of days in the mode can be set from 1 to 7. The
nominal temperature (55 ° C
When the set period expires, the water heater will return to its normal mode.
Le function can be deactivated at any time.
Set heating range:
for starting the heat pump’s
and the electric heating element’s operation.
Switch heat pump and electric heating
element on at any time of the day
Switch heat pump on at any time of the
day
Switch electric heating element on only
Switch heat pump and electric heating
element on at any time of the day
Switch heat pump and electric heating
element on for the period programmed.
Settings in 1st range: from 4h to 12 h.
Setting both ranges: 8 h minimum in
total.
Connecting the water heater
The water heater is compatible with the Cozytouch service, if the
software iO-homecontrol® is used.
Required: Internet access,
Cozytouch Software (included),
Cozytouch app for free download.
The Cozytouch app on your smartphone or tablet facilitates con-
trolling your water heater.
To connect the devices, please observe the respective manual.
To delete the app, please reset your connection.
Information
Settings
Heating times
HP. 24h/ELEC OP
HP.OP/ELEC OP
HP.Prog/ELEC Prog
H.P 24h/ELEC 24h
Connectivity
H.P. 24h/ELEC 24h
H.P. 24h/ELEC OP
H.P. OP/ELEC OP
H.P. Prog/ELEC Prog
Warnings Warranty Use Servicing
10
11
Warnings Warranty Use Servicing
EN
6. Operation Modes
6.1. Auto Mode
AUTO
The device adapts to your
use
06:46
The automatic mode uses energy sources ideally and at most conveni-
ence for the user.
Heat pump
The heat pump generally precedes the electric heating element.
If hot water is needed urgently, restart outside the normal operating
mode is possible.
Nominal value 55 °C not adjustable
Electric heating
element
-
ciently or is outside the temperature range.
6.2. Mode Manual Eco activated
MANUAL ECO
This mode ensures the heat pump heats only in the operating mode
Heat pump Only heat pump A is working.
Nominal value
50 °C 52 °C 55 °C
200 l
3
4
5
270 l
5
6
7
Electric heating
element
The electric heating element is only activated in emergency cases or if
the heat pump is outside the temperature range.
6.3. Mode Manual Eco deactivated
MANUAL
Heat pump The heat pump generally precedes the electric heating element.
Nominal value
50 °C 52 °C 55 °C
200 l
3
4
5
270 l
5
6
7
Electric heating
element
The electric heating element is activated if the heat pump heats insuf-
SERVICING
1. Information for the user
The water heater must be drained when the absence mode cannot be used or when the
Close the cold water supply at the safety unit.
Open a hot water faucet.
Open the drain valve of the safety unit.
2. Servicing
In order to maintain the performance of your water heater, it is recommended to perform
regular maintenance.
2.1. By the user
What When How
Safety unit: Operate the
safety valve.
water.
Once or twice
a month
General condition:
Check the general con-
dition of your appliance
(
).
Monthly
External aggregate maintenance to en-
10 cm ou plus
60 cm ou plus
10 cm ou plus
60 cm ou plus
25 cm ou
plus
5 cm ou plus
more
Warnings Warranty Use Servicing
12
EN
2.2. By the professional
2.2.1. Access to the water heater’s components
To remove the internal sealing plug
Loosen the locking screw
Pull internal sealing plug downward
To remove the front cover
Loosen the locking screw (left bottom side)
Pull cover to the front towards you (watch the control cable!)
Fix cover with top screw
ca.
10 mm
ca.
10 mm
13
Warnings Warranty Use Servicing
Access to the external aggregate’s components
Loosen the locking screw
Remove cover
To remove the control unit
Grab front cover and remove upper part of the control unit by pressing both clips
on the back
Now press both of the lower clips
Remove control unit
View rear side
Warnings Warranty Use Servicing
14
EN
2.2.3. Works to be performed by the heating engineer
Once / year year
1
year
2
year
3
year
4
year
5
year
6
year
7
Cleaning the external aggregate’s outside:
- Clear heat exchanger from dust, ensuring not to damage
the ns. If necessary, use soft brush and sprayer (lled
with water or a product qualied for the water heater).
- Clean the drain and the collection pan for the external
aggregate’s condensate.
Check for hydraulic tightness:
- Hot / cold water connection
- Electric heating element’s buttery
valve seal
No inltration
symptoms
Check electrical connections for tight t.
Read off the hot water sensor, then
reset.
minimum
maximum
Read off the top boiler sensor, then
reset.
minimum
maximum
Read off the air sensor, then reset.
minimum
maximum
Read off the condensate sensor, then
reset.
minimum
maximum
Check the heat exchange value *
Based on the air temperature
difference.
T°air inlet - T°air
outlet ≥ 3°C
* If outside the recommended /
reference value, consult a refrigeration
engineer.
Inspection date
Every 2 years, depending on the water’s quality. year
1
year
2
year
3
year
4
year
5
year
6
year
7
Water heater descaling:
- Hard water TH > 25 °f each 2 years.
- Neutral water of 15 °f to 25 °f each
3 years.
Dene frequency
by the amount of
lime scale found in
the rst inspection.
Inspection date
15
Warnings Warranty Use Servicing
Once / year year
8
year
9
year
10
year
11
year
12
year
13
year
14
year
15
Cleaning the external aggregate’s outside:
- Clear heat exchanger from dust, ensuring not to damage
the ns. If necessary, use soft brush and sprayer (lled
with water or a product qualied for the water heater).
- Clean the drain and the collection pan for the external
aggregate’s condensate.
Check for hydraulic tightness:
- Hot / cold water connection
- Electric heating element’s buttery
valve seal
No inltration
symptoms
Check electrical connections for tight t.
Read off the hot water sensor, then
reset.
minimum
maximum
Read off the top boiler sensor, then
reset.
minimum
maximum
Read off the air sensor, then reset.
minimum
maximum
Read off the condensate sensor, then
reset.
minimum
maximum
Check the heat exchange value *
Based on the air temperature
difference.
T°air inlet - T°air
outlet ≥ 3°C
* If outside the recommended / ref-
erence value, consult a refrigeration
engineer.
Inspection date
Every 2 years, depending on the water’s quality. year
8
year
9
year
10
year
11
year
12
year
13
year
14
year
15
Water heater descaling:
- Hard water TH > 25 °f each 2 years.
- Neutral water of 15 °f to 25 °f each
3 years.
Dene frequency
by the amount of
lime scale found in
the rst inspection.
Inspection date
Warnings Warranty Use Servicing
16
EN
2.2.4. Works to be performed by the refrigeration engineer
Once / year year
1
year
2
year
3
year
4
year
5
year
6
year
7
Check the cooling mode (cycle
inversion).
Refer to “Menu service engineer”
Activation of cooling
mode in test mode
and presence of
cold in the refriger-
ant pipes
OR
T° air outlet - T° air
inlet ≥ 3°C
Check the fan function Absence of unusual
noise and friction.
Check the heat exchange value *
Based on the air temperature
difference. If value is not okay,
check for:
- Absence of oil traces at the cool-
ant connections.
- Check with electric leak detector
(sensitivity of up to 5 g / year).
- Check coolant level.
T°air inlet - T°air
outlet ≥ 3°C
Inspection date
If leak inspection or checking for cooling medium pollution
is required
year
1
year
2
year
3
year
4
year
5
year
6
year
7
Check with electric leak detector
(sensitivity of up to 5 g / year).
Note leaks found
and state if repaired.
Cooling medium recycling. Amount recycled
Added refrigerant R410 A. Amount added or
amount relled after
recycling.
Inspection date
): 850 g
Length of the plant’s refrigerant lines:
Maximum increase in the plant’s refrigerant lines:
):
):
17
Warnings Warranty Use Servicing
Once / year year
8
year
9
year
10
year
11
year
12
year
13
year
14
year
15
Check the cooling mode (cycle
inversion).
Refer to “Menu service engineer”
Activation of cooling
mode in test mode
and presence of
cold in the refriger-
ant pipes
OR
T° air outlet - T° air
inlet ≥ 3°C
Check the fan function Absence of unusual
noise and friction.
Check the heat exchange value *
Based on the air temperature
difference. If value is not okay,
check for:
- Absence of oil traces at the cool-
ant connections.
- Check with electric leak detector
(sensitivity of up to 5 g / year).
- Check coolant level.
T°air inlet - T°air
outlet ≥ 3°C
Inspection date
If leak inspection or checking for cooling medium pollution
is required
year
8
year
9
year
10
year
11
year
12
year
13
year
14
year
15
Check with electric leak detector
(sensitivity of up to 5 g / year).
Note leaks found
and state if
repaired.
Cooling medium recycling. Amount recycled
Added refrigerant R410 A. Amount added or
amount relled after
recycling.
Inspection date
): 850 g
Length of the plant’s refrigerant lines:
Maximum increase in the plant’s refrigerant lines:
):
):
Warnings Warranty Use Servicing
18
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1
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