5. FAQ
Q: What should I do if I cannot connect to the camera?
A: 1. Make sure the camera is power enough and turned on.
2. Make sure your Wi-Fi router is 2.4GHz instead of 5GHz.
3. Make sure to enter the correct Wi-Fi name and password.
4. Take camera and phone close to your router to ensure strong
signal.
5. Go to 'Home' page and click ' '. Click 'Add a new camera'
and follow the steps till done.
If you cannot connect successfully, please contact
Q: What if I did not receive motion detection notification?
A: 1. Go to 'Setting' page of your phone->Notification->Dzees
Home App -turn on 'Notification'.
2. Go to 'Home' page of App -Setting -Notification -turn on
'Notification'.
3. Make sure to turn on the 'Motion Detection' function of the
camera in App.
4. Reboot your internet router and make sure a strong Wi-Fi
signal. Add your camera to your phone again in App.
Q: What should I do if my camera doesn't work?
A: After turning on the power, please press and hold the "reset"
button for more than 3 seconds. After the reset is successful,
follow the steps in 3.2 of this manual to connect. If you still
can't connect please contact us.
Q: How to turn on the alarm?
A: 1. Go to 'Home' page and click 'Setting' on upper right corner
of this page.
2. Click 'Motion Detection' to turn on this function.
3. Click 'Sound Setting' to turn on 'Alarm Siren'.
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