Eaton 9E1000IR Assembly instructions

Eaton 9E Rack

Advanced User Guide
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
Copyright © 2023 EATON
All rights reserved.
DPD-9E2305
English
9E1000IR
9E2000IR
9E3000IR
9EEBM72R

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Table of Content
1 Special symbols ................................................................................................................ 1
2 Introduction ...................................................................................................................... 2
2.1 Environmental protection ...................................................................................................................... 2
2.2 Benefits.................................................................................................................................................... 3
3 Presentation...................................................................................................................... 4
3.1 Weights and dimensions......................................................................................................................... 4
3.2 Standard installation .............................................................................................................................. 5
3.3 Rear panel................................................................................................................................................ 5
3.4 Optional accessories............................................................................................................................... 5
4 Installation ........................................................................................................................ 6
4.1 Inspecting the equipment ...................................................................................................................... 6
4.2 Recommended positions........................................................................................................................ 7
4.3 EBM connection ...................................................................................................................................... 8
4.4 UPS connection....................................................................................................................................... 9
4.5 Register warranty.................................................................................................................................... 9
5 Interfaces and communication ........................................................................................ 9
5.1 Control panel........................................................................................................................................... 9
5.2 LCD description..................................................................................................................................... 10
5.3 Display functions................................................................................................................................... 11
5.4 User settings.......................................................................................................................................... 12
5.5 Communication ports........................................................................................................................... 15
5.6 UPS remote control functions.............................................................................................................. 16
5.7 Eaton Intelligent Power Software suite ............................................................................................... 17
5.8 Cybersecurity ........................................................................................................................................ 17
6 Operation ........................................................................................................................ 17
6.1 Start-up and normal operation ............................................................................................................ 17
6.2 Starting the UPS on battery.................................................................................................................. 17
6.3 UPS shutdown....................................................................................................................................... 17
6.4 Operating modes .................................................................................................................................. 17
6.5 Return of AC input power .....................................................................................................................18
6.6 Configuring battery settings................................................................................................................. 18
6.7 Setting high efficiency mode................................................................................................................ 19

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7 UPS maintenance............................................................................................................ 19
7.1 Equipment care..................................................................................................................................... 19
7.2 Storing the equipment.......................................................................................................................... 19
7.3 When to replace batteries..................................................................................................................... 19
7.4 Replacing batteries ............................................................................................................................... 20
7.5 Recycling the used equipment............................................................................................................. 21
8 Troubleshooting.............................................................................................................. 22
8.1 Typical alarms and faults...................................................................................................................... 22
8.2 Service and support.............................................................................................................................. 24
9 Specification and technical characteristics................................................................... 24
9.1 Electrical input ...................................................................................................................................... 24
9.2 Electrical output.................................................................................................................................... 25
9.3 Battery ................................................................................................................................................... 26
9.4 Environmental and safety .................................................................................................................... 26
10 Glossary ........................................................................................................................... 27

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1 Special symbols
The following are examples of symbols used on the UPS or accessories to alert you to importantinformation:
DANGER: Dangerous voltage levels are present within the UPS. The UPS has its own internal power
source (the battery). Consequently, the power outlets may be energized even if the UPS is disconnected
from the AC power source.
Important instructions that must always be followed.
CAUTION: Batteries present a risk of energy or electrical shock or burn from high short circuit current.
Observe proper precaution. Batteries may contain HIGH VOLTAGE and CORROSIVE, TOXIC and
EXPLOSIVE substances.
Information, advice, help.
Read the documentation provided.
Disconnect input plug.
Before maintenance, first shut down the UPS then disconnect the AC power source, internal and
external batteries then discharge capacitors by pressing the ON button and wait 5 minutes.
This equipment should only be used in a dry indoor environment.
Operating range of temperature.
Operating range of humidity.
The UPS and their batteries must be kept in a ventilated place.

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Materials Abbreviations Number in the symbols
Polyethylene terephthalate PET 01
High-density polyethylene HDPE 02
Polyvinyl chloride PVC 03
Low-density polyethylene LDPE 04
Polypropylene PP 05
Polystyrene PS 06
2 Introduction
Thank you for selecting an Eaton 9E product to protect your electrical equipment.
TheEaton 9Erange has been designed with the utmost care. We recommend that you take the time to read this advanced
user guide to take full advantage of the many features of your UPS (Uninterruptible Power System).
Before installing yourEaton9E,please read the information and safety instructions provided. Follow the instructions in
the quick start guide and if necessary, refer to this advance user guide.
To discover the entire range ofEatonproducts, we invite you to visit ourweb siteateaton.comor
contactyourEatonlocal representative.
2.1 Environmental protection
Eatonhas implemented an environmental-protection policy. Products are developed according to an eco-design
approach.
Substances
This product contains no CFC, HCFC or asbestos. This product is compliant with regulations on the restriction of the use
of substances in electrical and electronic equipment.
Packaging
To improve waste treatment and facilitate recycling, separate the various packing components.
The cardboard we use comprises over 50% of recycled cardboard.
Plastic bags are made of polyethylene.
Packing materials are recyclable and bear the appropriate identification symbol.
Follow all local regulations for the disposal of packing materials.
End of life
Eatonwill process products at the end of their service life in compliance with local regulations. Eatonworks with
companies in charge of collecting and eliminating our products at the end of their service life.

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Product
The product is made from materials that can be recycled. Dismantling and destruction must take place in compliance
with all local regulations concerning waste. At the end of its service life, the product must be transported to a processing
center for electrical and electronic waste. eaton.com/recycling
Battery
The product contains lead-acid batteries that must be processed according to applicable local regulations concerning
batteries. The battery may be removed to comply with regulations and in view of correct disposal.
2.2 Benefits
TheEaton9Euninterruptible power system (UPS) protects your sensitive electronic equipment from themost common
power problems, including power outages, voltagesags, impulsive transients, line noise, and long-term under and over
voltage conditions, frequency variations, switching transients, and harmonic distortion.
Power outages can occur when you least expect it and power quality can be erratic. These power problemshave the
potential to corrupt critical data, destroy unsaved work sessions, and damage hardware - causinghours of lost
productivity and expensive repairs.
With theEaton9E, you can safely eliminate the effects of power disturbances and guard the integrityof your equipment.
Providing outstanding performance and reliability, theEaton9E’s unique benefitsinclude:
• True online double-conversion technology with high power density, utility frequency independence, and generator
compatibility.
• Optional connectivity cards with enhanced communication capabilities.
• Extended runtime with up to four Extended Battery Modules (EBMs) per UPS(for models 9E2000IR and 9E3000IR)

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3 Presentation
3.1 Weights and dimensions
Description Weights (kg / lbs) Dimensions (mm / inch) D x W x H
9E1000IR 17.6 / 38.8 438 x 438 x 86.5 / 17.2 x 17.2 x 3.4
9E2000IR 29.9 / 63.9 608 x 438 x 86.5 / 23.9 x 17.2 x 3.4
9E3000IR 31.3 / 68.3 608 x 438 x 86.5 / 23.9x 17.2 x 3.4
9EEBM72R 41.6 / 90.4 608 x 438 x 86.5 / 23.9x 17.2 x 3.4

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3.2 Standard installation
3.3 Rear panel
9E1000IR
9E2000IR
9E3000IR
9EEBM72R
① Input AC power source
②Slot for optional communication card
③USB communication port
④Connector RPO (Remote Power Off)
⑤Outlets
⑥RS232 communication port
3.4 Optional accessories
Part number Description
9EEBM72R Extended Battery Module for 9E2000IR and 9E3000IR
Network-M2
Network-M3 Eaton Gigabit Network Card (SNMP v1/v3 and IP v4/v6 // Ethernet 10/100/1000BaseT)
INDGW-M2 Eaton Industrial Gateway Card (Modbus TCP / RTU)
Relay-MS Eaton Relay card (1 x RS232 or 5 x Relay output)
INDRELAY-MS Eaton Industrial relay card (5x relay outputs with dry contacts for remote alarm information)
EMPDT1H1C2
Environmental Monitoring Probe Gen2
Compatibility : Gigabit Network Card (Network-M2, Network-M3) / Industrial Gateway Card
(INDGW-M2)

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4 Installation
4.1 Inspecting the equipment
If any equipment has been damaged during shipment, keep the shipping cartons and packing materials for the carrier or
place of purchase and file a claim for shipping damage. If you discover damage after acceptance, file a claim for
concealed damage.
To file a claim for shipping damage or concealed damage:
File with the carrier within 15 days of receipt of the equipment
Send a copy of the damage claim within 15 days to your service representative
Check the battery recharge date on the shipping carton label. If the date has passed and the batteries were never
recharged, do not use the UPS. Contact your local service representative.
Package content
Verify that the following additional items are included
with the UPS:
①UPS
②Connection cable to AC power source (9E3000IR
model only)
⑭Connection cables for the protected equipment
⑯USB communication cable
⑰ Instructions and SafetyInformation
⑱Quick start
⑳Rack kit for 19-inch 4-post enclosures

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4.2 Recommended positions
Installation in rack position
Follow steps bellow for module mounting on the rails.
The rails and necessary hardware are supplied by Eaton.
①Screw the rail on the back of the rack.
②Screw the rail on the front of the rack using the two
holes at the bottom.
③Screw the ears plate to the UPS.
④Place the UPS on the rails and screw the ears plate to
the top hole of the rail.

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4.3 EBM connection
Rack installation
A small amount of arcing may occur when
connecting an EBM to the UPS. This is normal and will
not harm personnel. Insert the EBM cable into the UPS
battery connector quickly and firmly.
To increase stability, it is preferable to place the
EBM below the UPS.
Extension Battery Module (EBM) Eaton 9EEBM72R is
compatible only with 9E2000IR and 9E3000IR UPS.
UPS must be switch off and disconnected from the
power supply prior to battery installation.
Only qualified service personnel is allowed to install the
EBM when UPS is working.
Remove UPS and EBM front panel.
Plug the EBM power cable(s) into the battery
connector(s). Up to 4 EBMs could be connected to the
UPS. Verify that the EBM connections are tight, and
that adequate bend radius and strain relief exist for
each cable.
Put back the UPS and EBM front panel.
Select the number of EBM connected through the
LCD (Settings > Battery Settings > EBM)

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4.4 UPS connection
Power supply connection
Check that the indications on the name plate located on the back of the UPS correspond to the AC-power source
and the true electrical consumption of the total load.
For 9E1000IR and 9E2000IR:
Connect the UPS input socket ①to the AC-power
source using the cable of the protected equipment.
Connect the loads to the UPS using the cables ③.
For 9E3000IR:
Connect the supplied cable ②to the socket ①, then
to the AC-power source.
Connect the loads to the UPS using the cables ③, for
high-power devices choose the 16A outlet.
4.5 Register warranty
Register warranty at https://www.pqproductregistration.eaton.com
5 Interfaces and communication
5.1 Control panel
The screen provides useful information about the UPS itself, load status,events, measurements and settings.
①Power ON indicator (green)
②On battery indicator (orange)
③On bypass indicator (orange)
④Alarm indicator (red)
⑤ Escape
⑥Up
⑦Down
⑧Enter
⑨On/Off button

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Led indicator
The following table shows the indicator status and description :
Indicator Status Description
Green On The UPS is "ON" and the load is protected.
Orange On The UPS is in battery mode and the load is protected.
   Orange On The UPS is in bypass mode.
Red
On The UPS has an active alarm or fault. See troubleshooting page for additional
information.
5.2 LCD description
①Operation status
②Load/equipment status
By default, or after 5 minutes of inactivity, the LCD displays the screen saver.
The backlight LCD automatically dims after 5 minutes of inactivity. Press any button to restore the screen.
Note. If other indicator appears, see troubleshooting page for additional information.
The following table describes the ①Operation status information provided by the UPS :
①Operation
status Description Action
STANDBY MODE The UPS is OFF, waiting for start-up
command from user.
Equipment is not powered until button is pressed
during start up and the green "normal mode" LED
indicator is illuminated.
ONLINE MODE The UPS is operating normally. The UPS is powering and protecting the equipment.
BATTERY MODE A utility failure has occurred, and the
UPS is operating in Battery mode.
The UPS is powering the equipment with battery
power. Prepare your equipment for shutdown.

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①Operation
status Description Action
BACKUP END MODE The UPS is in Battery mode and the
battery is running low.
This "Battery Low" warning is approximate, and the
actual time to shutdown may vary significantly
depending on the UPS load.
HIGH EFFIC. MODE The UPS is operating in High Efficiency
mode. The UPS is powering and protecting the equipment.
FORCED BP MODE An overload or a fault has occurred, or a
command has been received, and the
UPS is operating in Bypass mode.
Equipment is powered but not protected by the UPS.
FREQ CONV MODE The UPS is operating in Frequency
Converter Mode.
The UPS is powering and protecting the equipment.
And output frequency is fixed.
EMERGENCY OFF The UPS is switched off, the remote
power off command is active.
To restart the UPS the RPO command needs to be
deactivated.
other (faults or
alarms)
The UPS is operating with faults or
alarms.
Please check troubleshooting. Some faults and alarms
show string, but other faults only show code.
5.3 Display functions
Press the Enter (⮠) button to activate the menu options. Use the two middle buttons (⯅and ⯆) to scrollthrough the
menu structure. Press the Enter (⮠) button to select an option. Press the (ESC) button to cancelor return to the previous
menu.
Menu map for display functions
The following table describes the ②Load/equipment status information provided by the UPS :
②Load/equipment
status middle buttons (⯅and ⯆)Description
LOAD:xxx% xxxxW (default screen) Load
percentage and Watt
The LOAD data screen specifies the amount of power that the
connected equipment is currently using in terms of percentage
and Watt.
LOAD:xxx % xxxxVA Load percentage and VA The OUTPUT LOAD LEVEL screen indicates the load percentage
and VA output load level.
LOAD PF:x.xx Output load power factor The OUTPUT LOAD POWER FACTOR screen indicates the power
factor of connected equipment.
IN:xxxV xx.xHZ Input voltage and frequency The INTPUT VOLTAGE & FREQUENCY screen displays current
data.
OUT:xxxV xx.xHZ Output voltage and
frequency
The OUTPUT VOLTAGE & FREQUENCY screen displays current
data.

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②Load/equipment
status middle buttons (⯅and ⯆)Description
BAT:xxx.xV xxx% Battery voltage and charge
percentage
The BATTERY voltage screen tracks the charge level of your
connected battery bank in terms of voltage and charge
percentage.
RUNTIME:xxxMIN Remaining battery runtime
The RUNTIME remaining screen tracks the approximate minutes
of runtime available under the current loading and battery pack
configuration. The runtime value will automatically re-calculate
as connected equipment power consumption changes.
EBM: x External battery quantity The EBM screen displays external battery quantity. This screen is
only for long time models.
DEMAND E:x.xxKWH Demand energy
The DEMAND ENERGY screen offers continuous data on the KWh
(kilowatt-hour) that connected equipment has consumed in the
last one-hour period.
5.4 User settings
The following table displays the options that can be changed by the user.
Main Menu Submenu Available settings Default settings
Control
Go to Bypass/ Go back
normal
The Go to Bypass menu is built to
give the user the ability to transfer
the UPS to bypass mode.
Battery Test The Battery Test function initiates
a UPS self-battery test.
Reset Fault State
Reset Fault State command tries
to clear all the faults, but some
faults with a fault cause still
present cannot be cleared. Reset
Fault State is done in through
“reset fault state” menu.
Clear Event Log Clear event log is used to clear
history log.
Reset Power Usage Reset power usage is used to reset
the power used.
Restore Factory Setting
The Restore Factory Settings
provides the user a means to
restore factory settings through
the menu.

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Main Menu Submenu Available settings Default settings
Local settings
Language
[English] [Français] [Deutsch]
[Español] [Italiano] [Português]
[Polish]
Menus, status, notices and alarms,
UPS fault, Event Log data and
settings are in all supported
languages.
[English]
Automatic message for user
configuration when UPS is
powered for the first time.
Protected access
[Enabled] [Disabled]
Allow the user to lock the settings
modification. Password is: 0577
[Disabled]
Audible alarm
[Enabled] [Disabled on battery]
[Always Disabled]
Enable or disable the buzzer if an
alarm occurs.
[Enabled]
In/Out settings
Output voltage [200V][208V][220V][230V][240V] [230 V]
Output frequency
[Auto sensing]
[Frequency Converter 50Hz]
[Frequency Converter 60Hz]
[Auto sensing]
HE Mode [Enabled] [Disabled] [Disabled]
Overload prealarm
[50%] … [102%]
Load % when overload alarm
occurs
[102%]
ON/OFF settings
Cold Start [Enabled] [Disabled] [Enabled]
Auto Restart [Enabled] [Disabled] [Enabled]
Auto Start [Enabled] [Disabled] [Disabled]
Start On Bypass [Enabled] [Disabled] [Disabled]
Sleep Mode
[Enabled] [Disabled]
If Disabled, LCD and
communication will turn OFF
immediately after UPS is OFF.
If Enabled, LCD and
communication stay ON
[Enabled]
Site Wiring Fault
[Enabled] [Disabled]
Prevents the UPS from starting if
the phase and neutral wires are
swapped. [Disabled]

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Main Menu Submenu Available settings Default settings
Battery settings
Auto battery test In constant charge mode: [No test]
[Daily] [Weekly] [Monthly] [Monthly]
Restart batt. level
[0%] ... [100%]
Automatic restart will occur only
when the set percentage of battery
charge is reached, and "Auto
Restart" is enabled and set to ON.
A setting of 0% allows immediate
automatic restart when utility
returns after a UPS shutdown due
to an extended power outage.
[0%]
Battery low capacity
[Capacity] [0%] … [100%]
The alarm triggers when the set
percentage of battery capacity or
remaining back-up time is
reached.
[0%]
Battery low remaining
time [Runtime] [0min] … [60min] [3min]
External battery EBM quantity [0][1][2][3][4] [0]
Comm settings Remote power off
[No][ROO][RPO][Building Alarm]
[Forced Bypass][On generator] [No]
Event Log / List of log up to 50 items
Identification /
Type
Model
Part Number
Serial Number
UPS Firmware
NMC Firmware
COM Card IPV4
COM Card IPV6
COM Card MAC address

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5.5 Communication ports
Connection of RS232/USB communication port
Connect the RS232 (15) or USB (16) communication
cable to the serial or USB port on the computer
equipment.
Connect the other end of the communication cable
(15) or (16) to the USB (5) or RS232 (6)
communication port on the UPS.
The UPS can now communicate with Eatonpower
management software.
You can improve the remote monitoring and power
managment of the UPS by adding acommunication
cardcompatible with the 9E product.
Please note that cable (15) is not supplied with your
equipment.
Installation of the communication cards
It is not necessary to shutdownthe UPS before
installinga communication card.
Remove the slot cover (9)secured by screws.
Insert the communicationcard in the slot.
Secure the card cover withthe two screws to
connect the comm card to the ground.

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5.6 UPS remote control functions
Connectivity cards
Connectivity cards allow the UPS to communicate in a variety of networking environments and with differenttypes of
devices. The9Emodels have one available communication bay for the following connectivity cards:
Gigabit Network card(Network-M2, Network-M3) : provides a Gigabit Ethernet connection and enables secure UPS
monitoring over HTTPS web browser interface, SNMP v1/v3 protocol and email alarms. In addition, up to 3
Environmental Monitoring Probes can be attached to obtain humidity, temperature, smoke alarm, and security
information.
Industrial Gateway card(INDGW-M2) :Provides Modbus RTU and Modbus TCP communication support in addition
to the same secure UPS monitoring, management and sensor capability as the Gigabit Network card.
Relay-MS card: provides isolated dry contact (Form-C) relay outputs for UPS status: Utility failure, Battery low, UPS
alarm/OK, or on Bypass.
INDRELAY-MS : The Industrial relay Card-MS (INDRELAY-MS) provides a simple way to remotely input UPS information
to an alarm system, PLC or a computer system via dry contacts. It offers five isolated dry contact outputs and one
isolated dry contact input.
Remote control connection and test
Check that the UPS is OFF and disconnected from the AC input source.
Remove connector (4) after unscrewing the screws.
Connect a normally closed volt-free contact (60 V DC / 30 V AC max., 20 mA max., 0.75 mm2 cable cross-section) between
the two pins of connector (4) (see diagram).
Warning. This connector must only be connected to SELV (Safety Extra-Low Voltage) circuits.
Contact open: UPS shutdown, LED  turns ON
To return to normal operation, deactivate the remote
external contact and restart the UPS by pressing button

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5.7 Eaton Intelligent Power Software suite
Eaton Intelligent Power Software suite is available from eaton.com/downloads.
Eaton Software suite provides up-to-date graphics of UPS power and system data and power flow.
It also gives you a complete record of critical power events, and it notifies you of important UPS or powerinformation.
If there is a power outage and the 9E UPS battery power becomes low, Eaton Software suite can automaticallyshut down
your computer system to protect your data before the UPS shutdown occurs.
5.8 Cybersecurity
Eaton is committed to minimizing the Cybersecurity risk in its products and employs cybersecurity bestpractices and the
latest cybersecurity technologies in its products and solutions, making them more secure,reliable and competitive for
our customers. Eaton also offers Cybersecurity Best Practices whitepapers to itscustomers, referenced at
www.eaton.com/cybersecurity.
6 Operation
6.1 Start-up and normal operation
Check that the indications on the name plate located on the back of the UPS meets to the AC power source and the
true electrical consumption of the total load.
Battery charge
The UPS charges the battery as soon as it is connected to the AC outlet, whether the ON/OFF button is pressedor not. It is
recommended that the UPS be permanently connected to the AC power supply toensure the best possible autonomy.
6.2 Starting the UPS on battery
Before using this feature, the UPS must have been powered by utility power with output enabled at leastonce.
Battery start can be disabled. See the "Cold start" setting in "ON/OFF Settings".
To start the UPS on battery:
When the UPS is disconnected from the AC power source, press the button on the UPS front panel.
The UPS transfers from Standby mode to Battery mode.
The UPS supplies power to your equipment.
Check the UPS front panel display for active alarms or notices besides the "Battery mode" and related notifications
that indicates missing utility power. Resolve any active alarms before continuing. See "Troubleshooting".
Check the UPS status from the front panel to view the active alarms. Correct the alarms and restartif necessary.
6.3 UPS shutdown
To shut down the UPS:
Press the button on the front panel for two seconds.
6.4 Operating modes
The Eaton9E front panel indicates the UPS status through the UPSindicators located above the LCD screen.
Normal mode
Optional High Efficiency and Energy Saving settings minimize heat contribution to the rackenvironment. See user
settings.