Echex Omni 3200 User manual

Press the Func /Enter &#3 key to switch from E-
Chex to SoftPay and press “F3”to return to E-Chex.
You must access the check program before continuing
222 W. Las Colinas Blvd. Suite 111
Irving, TX 75039
Tel: 877.888.CHEX Fax: [phone]
www.e-chex.net
_____________________________________________
MERCHANT NAME
_____________________________________________
MERCHANT ID#
_____________________________________________
SALES REPRESENTATIVE
_____________________________________________
SALES REPRESENTATIVE’SPHONE #
_____________________________________________
CREDIT CARD PROCESSOR
_____________________________________________
CREDIT CARD PROCESSOR’SPHONE #
The 2nd page of menu options are only available with a CR1000.
To access the 2nd page of menu options, press the MORE button that corresponds
with the black arrow pointing down.
CONFIGURING CR1000
USER ACTION TERMINAL RESPONSE
Press CONFIGURE CR1000 F1 Please Enter Password
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
Configuring CR1000
Please be Patient…
Config complete.
UPLOADING IMAGES
USER ACTION TERMINAL RESPONSE
Press UPLOAD IMAGES F2 Please Enter Password
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
UPLOADING IMAGES
PLEASE BE PATIENT
IMAGE SENT X OF X
UPLOAD COMPLETE
To access the 1st page of menu options, press the RESERVED button that corresponds
with the black arrow pointing up.
ERROR MESSAGES
QUICK REFERENCE GUIDE
FOR THE
OMNI 3200
&
OMNI 3200SE
APPLICATION ECHEX10
(CR600 &CR1000i)
STATE CODE TABLE
01 - Alabama
02 - Alaska
04 - Arizona
05 - Arkansas
06 - California
08 - Colorado
09 - Connecticut
10 - Delaware
11 - D.C.
12 - Florida
13 - Georgia
15 - Hawaii
16 - Idaho
17 - Illinois
18 - Indiana
19 - Iowa
20 - Kansas
21 - Kentucky
22 - Louisiana
23 - Maine
24 - Maryland
25 - Massachusetts
26 - Michigan
27 - Minnesota
28 - Mississippi
29 - Missouri
30 - Montana
31 - Nebraska
32 - Nevada
33 - N. Hampshire
34 - New Jersey
35 - New Mexico
36 - New York
37 - N. Carolina
38 - N. Dakota
39 - Ohio
40 - Oklahoma
41 - Oregan
42 - Pennsylvania
44 - Rhode Island
14 - Puerto Rico
45 - S. Carolina
46 - S. Dakota
47 - Tennessee
48 - Texas
49 - Utah
50 - Vermont
51 - Virginia
53 - Washington
54 - West Virginia
55 - Wisconsin
56 - Wyoming
Error
Code Definition
Error
Code Definition
100 No image files 400 Modem error
105 Image transfer failed 401 No phone # to dial
300 Download error 402 No line
350 FTP login failed 403 No answer
352 No Internet link 404 No dial tone
361 Connection refused 405 No carrier

CHECK CONVERSION
USER ACTION TERMINAL RESPONSE
Press CONVERSION F1 Please Scan Check
F4 FOR MANUAL
Scan check through the reader Enter Check Number:
Type in check #, press Enter Enter Amount:
Type in amount, press Enter Please Swipe DL
F4 FOR MANUAL
Press F4 and enter DL #, then
press Enter OR just Swipe DL
Enter DL State:
You can not swipe the Driver’s License in some states
Enter the State Code, press Enter Waiting for line…
Dialing primary…
Transmitting Data…
AUTH NUM 123-456
Receipt will print
Press any key Customer Receipt will print
Saving Image
If you get a Manager Needed response, refer to the response explanation. If you wish to
override the transaction, follow the instructions under Overriding a Check Conversion.
OVERRIDING A CHECK CONVERSION
USER ACTION TERMINAL RESPONSE
Transaction entered…
MANAGER NEEDED...
OVER RIDE?
YES F3
NO F4
Press F3 Please Enter Password
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
Waiting for line…
Dialing primary…
Transmitting Data…
AUTH NUM 123-456
Receipt will print
Press any key Customer Receipt will print
Saving Image
BATCHING OUT
Press BATCH OUT F4 CONTINUE?
YES F3
NO F4
Press F3 Please Enter Password
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
Waiting for line…
Dialing primary…
Transmitting Data…
ACCEPTED
Batch Report will print out
UPLOADING IMAGES
PLEASE BE PATIENT
IMAGESENT X OF X
UPLOAD COMPLETE
USER ACTION TERMINAL RESPONSE
CHECK VERIFICATION
USER ACTION TERMINAL RESPONSE
Press VERIFICATION F2 Please Scan Check
F4 FOR MANUAL
Scan check through the reader Enter Check Number:
Type in check #, press Enter Enter Amount:
Type in amount, press Enter Please Swipe DL
F4 FOR MANUAL
Press F4 and enter DL #, then
press Enter OR just Swipe DL
Enter DL State:
Enter the State Code, press Enter Waiting for line…
Dialing primary…
Transmitting Data…
AUTH NUM 123-456
Receipt will print
(Merchant Copy)
VOIDING A TRANSACTION
USER ACTION TERMINAL RESPONSE
Press VOID F3 Please Enter Password
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
Please Scan Check
F4 FOR MANUAL
Scan check through the reader Enter Check Number:
Type in check #, press Enter Enter Amount:
Type in amount, press Enter Waiting for line…
Dialing primary…
Transmitting Data…
VOID ACCEPTED
Receipt will print out
Press any key Customer Receipt will print
Voids are not accepted if information does not match a transaction entered.
It will say: No TXN to Void.
PRINTING RECEIPT COPIES
USER ACTION TERMINAL RESPONSE
Press MORE key 2 times PRINT RECEIPT F1
ABOUT F2
Press PRINT RECEIPT F1 Please Enter
Transaction Number
Enter the Transaction # for the
receipt copy needed, then press
Enter
Receipt Copy will Print
If the transaction can not be found or it has already been batched out, it will say:
No TXN to Print.
SET DATE & TIME
USER ACTION TERMINAL RESPONSE
Press Function/Enter &7 keys
(same time)
System Password
Type 1, ALPHA, ALPHA, 6, 6, 8,
3, 1, then Enter
System=VPV50US1
Press 5Change Date/Time
YYMMDD
Type in Date (YYMMDD), then
Enter
HHMMSS
Type in Military Time
(HHMMSS), then Enter
Mo (Date & Time)
Press Clear System=VPV50US1
Press Clear Exits Setup Mode
TERMINAL RESPONSES
DECLINED / ID IS FLAGGED - Do not accept check. The
ID is associated with a checking account that has a problem.
Refer check writer to the phone number at the bottom of the
receipt.
ERROR IN MICR - Check reader can’t read check. Ask for
another form of payment or keep check for deposit.
ERROR IN ID - There was a format error in the ID. Re-enter
the DL number.
NO ACH - The bank is not signed up for ACH (usually small
banks or credit unions), or the check writer has a block against
ACH debits. The terminal will also give this response if the
check reader did not pick up the full ABA number or the
transaction was manually entered.
BANK STOP - The bank has stopped or closed the account.
STLN/FRGD - Someone has reported that checks drawn on
this account have been stolen or forged.
MANAGER NEEDED RESPONSES
*You have the option to override any of these responses and process the check,
however it will not be guaranteed. (Re-presented check is the only exception)*
RE-PRESENTED CHECK - The check number has been
processed once already. It can be overridden if it was not a
successful transaction the first time.
CHECK TOO LARGE - The face amount of the check ex-
ceeds the merchant’s guaranteed limit.
YOUNG ACCOUNT - Unrecognized check writer.
WIN/LOC DAY/LOC - Exceeds guarantee limit