ECS VFSUR18-1 Quick start guide

Page 123258-0-0507
INSTALLATION INSTRUCTIONS
AND OWNER'S MANUAL
UNVENTED GAS LOG HEATER OR
VENTED DECORATIVE HEATER
MODELS
VFSUR18-1
VFSUR24-1
VFSUR30-1
EFFECTIVE DATE
MAY 2007
VISTA SLOPE GLAZE MULTI-SIDED
This is an unvented gas-fired heater. It uses air (oxy-
gen) from the room in which it is installed. Provisions
for adequate combustion and ventilation air must be
provided. Refer to page 7.
WARNING: If not installed, operated and maintained
in accordance with the manufacturer's instructions,
this product could expose you to substances in fuel or
from fuel combustion which can cause death or seri-
ous illness.
WATER VAPOR: A BY-PRODUCT OF UNVENTED
ROOM HEATERS
Water vapor is a by-product of gas combustion. An
unvented room heater produces approximately one (1)
ounce (30ml) of water for every 1,000 BTU's (.3KW's)
of gas input per hour. Refer to page 6.
This appliance may be installed in an aftermarket
permanently located, manufactured (mobile) home,
where not prohibited by local codes.
This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is not
convertible for use with other gases.
Installer: Leave this manual with the appliance.
Consumer: Retain this manual for future reference.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use
any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the
fire department.
— Installation and service must be performed by a
qualified installer, service agency or the gas sup-
plier.
WARNING: If the information in these instructions
are not followed exactly, a fire or explosion may re-
sult causing property damage, personal injury or
loss of life.

Page 2 23258-0-0507
Section Page
Important Safety Information .........................................................................................................................3
Safety Information for Users of LP Gas ..........................................................................................................4
Introduction .....................................................................................................................................................5
General Information ........................................................................................................................................6
Water Vapor: By Product of Unvented Room Heaters ....................................................................................6
Provisions for Adequate Combustion and Ventilation Air ...............................................................................7
Clearances .................................................................................................................................................... 7-8
Combustible Material ......................................................................................................................................9
Fireplace Preparation .......................................................................................................................................9
Installing as a Vented Appliance ....................................................................................................................10
Before Fully Installing the Appliance ............................................................................................................10
Gas Supply .....................................................................................................................................................11
Placement of Glowing Embers and Lava Rock .............................................................................................12
Operation Instructions/Flame Appearance ....................................................................................................12
VFSUR-(18, 24, 30) Lighting Instructions ...................................................................................................13
Pilot Flame Characteristics ............................................................................................................................14
Cleaning and Servicing ..................................................................................................................................15
Wiring ...........................................................................................................................................................16
Troubleshooting .............................................................................................................................................17
Parts List ........................................................................................................................................................18
Parts View ......................................................................................................................................................19
How to Order Repair Parts ............................................................................................................................19
Service Notes .................................................................................................................................................20
TABLE OF CONTENTS

Page 323258-0-0507
WARNING
When used without adequate combustion and ventilation air, heater
may give off CARBON MONOXIDE, an odorless, poisonous gas.
Do not install heater until all necessary provisions are made for
combustion and ventilation air. Consult the written instructions
provided with the heater for information concerning combustion
and ventilation air. In the absence of instructions, refer to the
National Fuel Gas Code, ANSI Z223.1, Section 5.3 or applicable
local codes.
This heater is equipped with a PILOT LIGHT SAFETY SYSTEM
designed to turn off the heater if not enough fresh air is available.
DO NOT TAMPER WITH PILOT LIGHT SAFETY SYSTEM!
If heater shuts off, do not relight until you provide fresh air.
If heater keeps shutting off, have it serviced. Keep burner and control
compartment clean.
CARBON MONOXIDE POISONING MAY LEAD TO DEATH.
Early signs of carbon monoxide poisoning resemble the flu, with
headache, dizziness and/or nausea. If you have these signs, heater
may not be working properly. Get fresh air at once! Have heater
serviced.
Some people – pregnant women, persons with heart or lung disease,
anemia, those under the influence of alcohol, those at high altitudes
– are more affected by carbon monoxide than others.
The pilot light safety system senses the depletion of oxygen at its
location. If this heater is installed in a structure having a high
vertical dimension, the possibility exists that the oxygen supply at
the higher levels will be less than that at the heater. In this type of
application, a fan to circulate the structure air will minimize this
effect. The use of this fan will also improve the comfort level in the
structure. When a fan is used to circulate air, it should be located
so that the air flow is not directed at the burner.
• An unvented room heater having an input rating of more than
6,000 Btu per hour shall not be installed in a bathroom
• An unvented room heater having an input rating of more than
10,000 Btu per hour shall not be installed in a bedroom or bath-
room.
• Never burn solid fuels in a fireplace where a gas log set is in-
stalled.
• Due to high temperatures, the appliance should be located out of
traffic and away from furniture and draperies.
• Do not place clothing or other flammable material on or near the
appliance.
• Children and adults should be alerted to the hazards of high sur-
face temperature and should stay away to avoid burns or clothing
ignition.
• Young children should be carefully supervised when they are in
the same room as the appliance.
• This unit complies with ANSI Z21.11.2 Unvented Heaters and it
also complies with ANSI Z21.60 Decorative Vented Appliances for
Solid Fuel Burning Fireplaces. State or local codes may only allow
operation of this appliance in a vented configuration. Check your
state or local codes.
• Correct installation of logs, proper location of the heater and annual
cleaning are necessary to avoid potential problems with sooting.
Sooting, resulting from improper installation or operation, can
settle on surfaces outside the fireplace.
• Avoid any drafts that could alter burner flame patterns. Do not
allow fans to blow directly into the fireplace. Do not place a blower
inside burn box area of firebox. Ceiling fans may create drafts that
alter burner flame patterns. Sooting and improper burning will
occur as a result of drafts.
• WARNING: Do not allow fans to blow directly into the fireplace.
Avoid any drafts that alter burner flame patterns.
• WARNING: Do not use a blower insert, heat exchanger insert or
other accessory not approved for use with this heater.
• Periodic examination and cleaning of the venting system of the
solid-fuel burning fireplace, including frequency of such examination
and cleaning, by a qualified agency.
• The installation must conform with local codes or, in the absence
of local codes, with the National Fuel Gas Code, ANSI Z223.1/
NFPA54.
• NOTE: Installation and repair should be done by a qualified service
person. The appliance should be inspected before use and at least
annually by a qualified service person. More frequent cleaning may
be required due to excessive lint from carpeting, bedding material,
etc. It is imperative that the control compartment, burners and
circulating air passageways of the appliance be kept clean.
• Any safety screen or guard removed for servicing an appliance must
be replaced prior to operating the appliance. Provide adequate
combustion and ventilation air.
• The flow of combustion and ventilation air MUST NOT be ob-
structed.
• Provide adequate clearances around air openings into the combus-
tion chamber and adequate accessibility clearance for servicing
and proper operation. NEVER obstruct the front opening of the
appliance.
• An unvented room heater intended for installation in a solid-fuel
burning fireplace shall comply with the following instructions.
• A fireplace screen must be in place when the appliance is operating
and, unless other provisions for combustion air are provided, the
screen shall have an opening(s) for introduction of combustion
air.
• Solid-fuels shall not be burned in a masonry or UL 127 factory-built
fireplace in which an unvented room heater is installed.
• Any glass doors shall be fully opened when the appliance is in
operation.
• Any outside air ducts and/or ash dumps in the fireplace shall be
permanently closed at time of appliance installation.
• WARNING: Failure to keep the primary air opening(s) of the
burner(s) clean may result in sooting and property damage.
• WARNING: Before installing in a solid-fuel burning fireplace, the
chimney flue and firebox must be cleaned of soot, creosote, ashes
and loose paint by a qualified chimney cleaner.
IMPORTANT SAFETY INFORMATION

Page 4 23258-0-0507
Some people cannot smell well. Some people cannot smell the
odor of the chemical put into the gas. You must find out if you
can smell the odorant in propane. Smoking can decrease your
ability to smell. Being around an odor for a time can affect your
sensitivity or ability to detect that odor. Sometimes other odors
in the area mask the gas odor. People may not smell the gas odor
or their minds are on something else. Thinking about smelling a
gas odor can make it easier to smell.
The odorant in LP-gas is colorless, and it can fade under some
circumstances. For example, if there is an underground leak, the
movement of the gas through soil can filter the odorant. Odorants
in LP-Gas also are subject to oxidation. This fading can occur if
there is rust inside the storage tank or in iron gas pipes.
The odorant in escaped gas can adsorb or absorb onto or into walls,
masonry and other materials and fabrics in a room. That will take
some of the odorant out of the gas, reducing its odor intensity.
LP-Gas may stratify in a closed area, and the odor intensity could
vary at different levels. Since it is heavier than air, there may be
more odor at lower levels. Always be sensitive to the slightest gas
odor. If you detect any odor, treat it as a serious leak. Immediately
go into action as instructed earlier.
Propane (LP-Gas) is a flammable gas which can cause fires
and explosions. In its natural state, propane is odorless and
colorless. You may not know all the following safety precau-
tions which can protect both you and your family from an
accident. Read them carefully now, then review them point
by point with the members of your household. Someday when
there may not be a minute to lose, everyone's safety will depend
on knowing exactly what to do. If, after reading the following
information, you feel you still need more information, please
contact your gas supplier.
• Learn to recognize the odor of LP-gas. Your local LP-Gas
Dealer can give you a "Scratch and Sniff" pamphlet. Use it
to find out what the propane odor smells like. If you suspect
that your LP-Gas has a weak or abnormal odor, call your
LP-Gas Dealer.
• If you are not qualified, do not light pilot lights, perform
service, or make adjustments to appliances on the LP-Gas
system. If you are qualified, consciously think about the odor
of LP-Gas prior to and while lighting pilot lights or perform-
ing service or making adjustments.
• Sometimes a basement or a closed-up house has a musty
smell that can cover up the LP-Gas odor. Do not try to light
pilot lights, perform service, or make adjustments in an area
where the conditions are such that you may not detect the
odor if there has been a leak of LP-Gas.
• Odor fade, due to oxidation by rust or adsorption on walls of
new cylinders and tanks, is possible. Therefore, people should
be particularly alert and careful when new tanks or cylinders
are placed in service. Odor fade can occur in new tanks, or
reinstalled old tanks, if they are filled and allowed to set too
long before refilling. Cylinders and tanks which have been
out of service for a time may develop internal rust which will
cause odor fade. If such conditions are suspected to exist, a
periodic sniff test of the gas is advisable. If you have any
question about the gas odor, call your LP-gas dealer. A
periodic sniff test of the LP-gas is a good safety measure
under any condition.
• If, at any time, you do not smell the LP-Gas odorant and you
think you should, assume you have a leak. Then take the same
immediate action recommended above for the occasion when
you do detect the odorized LP-Gas.
• If you experience a complete "gas out," (the container is un-
der no vapor pressure), turn the tank valve off immediately.
If the container valve is left on, the container may draw in
some air through openings such as pilot light orifices. If this
occurs, some new internal rusting could occur. If the valve is
left open, then treat the container as a new tank. Always be
sure your container is under vapor pressure by turning it off
at the container before it goes completely empty or having it
refilled before it is completely empty.
• Do not operate electric switches, light matches, use your
phone. Do not do anything that could ignite the gas.
• Get everyone out of the building, vehicle, trailer, or area. Do
that IMMEDIATELY.
• Close all gas tank or cylinder supply valves.
• LP-Gas is heavier than air and may settle in low areas such
as basements. When you have reason to suspect a gas leak,
keep out of basements and other low areas. Stay out until
firefighters declare them to be safe.
• Use your neighbor's phone and call a trained LP-Gas service
person and the fire department. Even though you may not
continue to smell gas, do not turn on the gas again. Do not
re-enter the building, vehicle, trailer, or area.
• Finally, let the service man and firefighters check for escaped
gas. Have them air out the area before you return. Properly
trained LP-Gas service people should repair the leak, then
check and relight the gas appliance for you.
SOME POINTS TO REMEMBER
NO ODOR DETECTED - ODOR FADE
LP-GAS WARNING ODOR
If a gas leak happens, you should be able to smell the gas because of the odorant put in the LP-Gas.
That's your signal to go into immediate action!
SAFETY INFORMATION FOR USERS OF LP-GAS

Page 523258-0-0507
Important
All correspondence should refer to complete Model Number, Serial
Number and type of gas.
Attention: During initial use of log you will detect an odor as
the log is cured.
Notice: During initial firing of this unit, its paint will bake out, and
smoke will occur. To prevent triggering of smoke alarms, ventilate
the room in which the unit is installed.
WARNING: This appliance is for installation only in a solid-
fuel burning masonry or UL 127 factory-built fireplace or in a
listed ventless firebox enclosure. It has been design certified for
these installations. Exception: DO NOT install this appliance
in a factory-built fireplace that includes instructions stating
it has not been tested or should not be used with unvented
gas logs.
WARNING: Any modification to this unvented gas heater or
its controls can be dangerous. Improper installation or use of
the heater can cause serious injury or death from fire, burns,
explosion or carbon monoxide poisoning.
Well Head Gas Installations
Some natural gas utilities use "well head" gas. This may affect the
Btu output of the unit. Contact the gas company for the heating
value. Contact the manufacturer or your gas company before
changing spud/orifice size.
IMPORTANT: Read all instructions carefully before starting
installation. Failure to follow these installation instructions may
result in a possible fire hazard and will void the warranty.
Save this manual for future reference.
Please read this manual before installing and using the
appliance.
Instructions to Installer
1. Installer must leave instruction manual with owner after
installation.
2. Installer must have owner fill out and mail warranty card supplied
with unvented room heater/vented decorative appliance.
3. Installer should show owner how to start and operate unvented
room heater/vented decorative appliance.
Always consult your local Building Department regarding
regulations, codes or ordinances which apply to the installation of
an unvented room heater/vented decorative appliance.
This appliance may be installed in an aftermarket* manufactured
(mobile) home, where not prohibited by state or local codes.
*Aftermarket: Completion of sale, not for purpose of resale, from
the manufacturer.
This appliance is only for use with the type of gas indicated on the
rating plate. This appliance is not convertible for use with other
gases.
New Installation
Solid-fuels shall not be burned in a fireplace where a vented
decorative appliance is installed.
A vented decorative appliance must be installed only in a solid-
fuel burning fireplace with a working flue and constructed of non-
combustible material.
Any alteration of the original design, installed other than as
shown in these instructions or use with a type of gas not shown on
the rating plate is the responsibility of the person and company
making the change.
ACCESSORIES
Description Color
EK-2 Embers Kit
ELH-1 Fireplace Hood for Vent-Free Logs Black
ELH-2 Fireplace Hood for Vent-Free Logs Brass
FRBC Battery Operated Remote Control - Manual
FRBTC Battery Operated Remote Control with Thermostat
FREC Electric Remote Control - Manual
FWS Wall Switch
TMV Wall Thermostat, Millivolt - Reed Switch
INTRODUCTION
Model Gas Valve Type BTUH
Max. Rate
BTUH
Min. Rate
VFSUR18 Natural Millivolt 35,000 24,500
VFSUR18 Propane Millivolt 35,000 24,500
VFSUR24 Natural Millivolt 38,000 26,500
VFSUR24 Propane Millivolt 38,000 26,500
VFSUR30 Natural Millivolt 40,000 28,000
VFSUR30 Propane Millivolt 40,000 28,000
PRODUCT SPECIFICATIONS
Natural Gas Propane Gas
Valve Type Millivolt Millivolt
Regulator pressure setting 3.5" W.C. 10.0" W.C.
Gas inlet pressure Max. 10.5" W.C. 13.0" W.C.
Min. 5.0" W.C. 11.0" W.C.

Page 6 23258-0-0507
This is an unvented gas-fired heater. It uses air (oxygen) from the
room in which it is installed. Provisions for adequate combustion
and ventilation air must be provided.
Keep room area clear and free from combustible materials, gasoline
and other flammable vapors and liquids.
Unvented gas heaters are a supplemental zone heater. They are not
intended to be a primary heating appliance. Water vapor produced
by an unvented heater can create moisture problems in a home
when operated for extended periods of time.
During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain oils, films or
bonding agents. These chemicals are not harmful but may produce
annoying smoke and smells as they are burned off during the initial
operation of the appliance; possibly causing headaches or eye or
lung irritation. This is a normal and temporary occurrence.
The initial break-in operation should last 2-3 hours with the burner
at the highest setting. Provide maximum ventilation by opening
windows or doors to allow odors to dissipate. Any odors remaining
after this initial break-in period will be slight and will disappear
with continued use.
This appliance must not be used with glass doors in the closed
position. This can lead to pilot outages and severe sooting outside
the fireplace.
Do not use this room heater if any part has been under water.
Immediately call a qualified service technician to inspect the room
heater and replace any part of the control system and any gas control
which has been under water.
WARNING: This appliance is equipped for (natural or
propane) gas. Field conversion is not permitted.
Before you get started
Carefully inspect the contents for shipping damage. If any parts are
missing or damaged, immediately inform the dealer from whom
you purchased the appliance. Do not attempt to install any part of
the appliance unless you have all parts in good condition.
Make sure you have received all parts:
Check your packing list to verify that all listed parts have been
received. You should have the following:
• Gas log grate/burner assembly.
• Three (3) masonry anchoring screws and three (3) 10 x 1/2"
black sheet metal anchoring screws.
• Plastic bag containing glowing embers (rock wool) for burner
coverage.
• Plastic bag containing lava rock.
Millivolt controlled heater designed to be operated with optional
devices for ON/OFF functions.
• Wall switch or thermostat with wire.
• Hand held remote control with ON/OFF switch or thermostat.
Handle the gas log burner assembly by the grate and legs only.
Do not pick the unit up by the burner.
Gloves are recommended when handling logs to prevent skin
irritation. Logs are fragile - Handle with care.
Qualified Installing Agency
Installation and replacement of gas piping, gas utilization equip-
ment or accessories and repair and servicing of equipment shall be
performed only by a qualified agency. The term "qualified agency"
means any individual, firm, corporation, or company that either in
person or through a representative is engaged in and is responsible
for (a) the installation, testing, or replacement of gas piping or (b) the
connection, installation, testing, repair, or servicing of equipment;
that is experienced in such work; that is familiar with all precau-
tions required, and that has complied with all the requirements of
the authority having jurisdiction.
State of Massachusetts: The installation must be made by
a licensed plumber or gas fitter in the Commonwealth of
Massachusetts.
Sellers of unvented propane or natural gas-fired supplemental
room heaters shall provide to each purchaser a copy of 527
CMR-30 upon sale of the unit.
In the State of Massachusetts, unvented propane and natural
gas-fired space heaters shall be prohibited in bedrooms and
bathrooms.
The installation must conform with local codes or, in the absence
of local codes, with the National Fuel Gas Code, ANSI Z223.1.*
*Available from the American National Standards Institute, Inc. 11 West 42nd St.,
New York, N.Y. 10018.
High Altitudes: For altitudes/elevation above 2,000 feet ratings
should be reduced at the rate of 4 percent for each 1,000 feet above
sea level. Contact the manufacturer.
Water vapor is a by-product of gas combustion. An unvented room
heater produces approximately one (1) ounce (30ml) of water for
every 1,000 BTU's (.3KW's) of gas input per hour.
Unvented room heaters must be used as supplemental heat (a
room) rather than a primary heat source (an entire house). In most
supplemental heat applications, the water vapor does not create a
problem. In most applications, the water vapor enhances the low
humidity atmosphere experienced during cold weather.
The following steps will help insure that water vapor does not
become a problem.
1. Be sure the heater is sized properly for the application, including
ample combustion air and circulation air.
2. If high humidity is experienced, a dehumidifier may be used to
help lower the water vapor content of the air.
3. Do not use an unvented room heater as the primary heat source
(an entire house).
GENERAL INFORMATION
WATER VAPOR: A BY-PRODUCT OF UNVENTED ROOM HEATERS

Page 723258-0-0507
Example of Large Room with 1/2 Wall divider.
Figure 1
The following formula can be used to determine the maximum heater
rating per the definition of unconfined space:
If the area in which the heater may be operated is smaller than that defined
as an unconfined space, provide adequate combustion and ventilation air
by one of the methods described in the National Fuel Gas Code, ANSI
Z223.1, Section 5.3.
Adhere to all codes, or in their absence, the latest edition of THE
NATIONAL FUEL GAS CODE ANSI Z223.1 or NFPA54 which can be
obtained from:
American National Standards Institute National Fire Protection Association, Inc.
11 West 42nd St. Batterymarch Park
New York, NY 10018 Quincy, MA 02269
Minimum Dimensions For Solid Fuel Burning Fireplaces
UL127 Factory Built Fireplaces (Figure 2)
Model A B C
VFSUR18 22 20 17
VFSUR24 28 22 18
VFSUR30 32 22 18
The dimensions shown and defined in the fireplace manufacturer’s
instructions are minimum clearances to maintain in installing this
heater. Left and right clearances are determined when facing the
front of the heater.
Figure 2
This heater shall not be installed in a confined space unless provisions are
provided for adequate combustion and ventilation air.
The National Fuel Gas Code defines a confined space as a space whose
volume is less than 50 cubic feet per 1,000 Btu per hour (4.8m3 per kw) of
the aggregate input rating of all appliances installed in that space and an
unconfined space as a space whose volume is not less than 50 cubic feet
per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating of all
appliances installed in that space. Rooms communicating directly with the
space in which the appliances are installed, through openings not furnished
with doors, are considered a part of the unconfined space.
Unusually Tight Construction
The air that leaks around doors and windows may provide enough fresh
air for combustion and ventilation. However, in buildings of unusually
tight construction, you must provide additional fresh air.
Unusually tight construction is defined as construction where:
a. Walls and ceilings exposed to the outside atmosphere have a con-
tinuous water vapor retarder with a rating of one perm or less with
openings gasketed or sealed, and
b. Weather-stripping has been added on openable windows and doors,
and
c. Caulking or sealants are applied to areas such as joints around
window and door frames, between sole plates and floors, between
wall-ceiling joints, between wall panels, at penetrations for plumb-
ing, electrical, and gas lines, and at other openings.
If your home meets all of the three criteria above, you must provide
additional fresh air.
Warning: If the area in which the heater may be operated is smaller than
that defined as an unconfined space or if the building is of unusually tight
construction, provide adequate combustion and ventilation air by one of the
methods described in the National Fuel Gas Code, ANSI Z223.1, Section
5.3. or applicable local codes.
Glass Doors
Make sure that glass doors are open during all operations of
the logset. The opening of the glass door frame should be the
dimension used for the minimum front opening of the firebox.
Follow these instructions to ensure safe installation.
Failure to follow instructions exactly can create a fire hazard.
PROVISIONS FOR ADEQUATE COMBUSTION & VENTILATION AIR
CLEARANCES
A
B
C
FIREPLACE
DIVIDER
H
WL1
L2
Btu/Hr = (L1 + L2)FT x (W)FT x (H)FT x 1000
50

Page 8 23258-0-0507
Mantel Clearances with Hood (Figure 5)
You must have non-combustible materials above the fireplace opening.
Non-combustible material must extend at least 8" above fireplace opening.
With sheet metal, you must have non-combustible material behind it.
Heat resistant materials such as slate and marble must be at least 1/2" thick.
Sheet metal should not be installed onto combustible material.
Example: A mantel may project from the wall a maximum of 2" at a mini-
mum of 13-1/2" above the opening, and a maximum of 6" at a minimum
of 15" above the opening.
Figure 5
If your installation does not meet the above minimum clearances, you
must proceed to one of the following steps:
• Operate the heater with the flue damper open. See page 10 for Installing
as a Vented Appliance.
• Raise the mantel to the proper height.
• Remove the mantel.
Floor Clearance (Figure 6)
If installing heater at floor level, the minimum distance to combustibles
is “0” inches.
Figure 6
Sidewall & Ceiling Clearances (Figure 3)
Figure 3
The sides of the fireplace opening must be 6" from any combustible wall.
The ceiling must be at least 41" from the fireplace opening.
Mantel Clearances Without Hood (Figure 4)
You must have non-combustible materials above the fireplace opening.
Non-combustible material must extend at least 12" above fireplace opening.
With sheet metal, you must have non-combustible material behind it.
Heat resistant materials such as slate and marble must be at least 1/2" thick.
Sheet metal should not be installed onto combustible material.
Figure 4
If your installation does not meet the above clearances, you must proceed
to one of the following steps:
• Use a hood.
• Operate the heater with flue damper open. See page 10 for Installing as
a Vented Appliance.
• Raise the mantel to the proper height.
• Remove the mantel.
CLEARANCES (continued)
Non-Combustible
Material Distance
Requirements for Safe Installation
12" or more Non-combustible material.
Less than 12" Non-combustible material must be extended
to at least 8" with the installation of the op-
tional fireplace hood. If you cannot extend
non-combustible material at least 8", you
must operate heater with flue damper open.
6”
41”
28”
12”
HEATER IN FIREPLACE
OR FIREBOX
HEAT RESISTANT
MATERIAL 12”
WITHOUT HOOD
10” and less Mantel
10” and less Mantel
12”
28”
HEAT RESISTANT
MATERIAL 8”
WITH HOOD
13.5”
14.25”
15.0”
16.0”
8” Mantel
6” Mantel
4” Mantel
2” Mantel
HOOD
HEATER IN
FIREPLACE
OR FIREBOX
HOOD
8” Mantel
6” Mantel
4” Mantel
2” Mantel
13.5”
14.25”
15.0”
16.0”
HEATER IN
FIREPLACE
OR FIREBOX
COMBUSTIBLE
MATERIAL
COMBUSTIBLE
MATERIAL
FIREPLACE OR
FIREBOX TOP

Page 923258-0-0507
FOR MASONRY BUILT FIREPLACES
FREE OPENING AREA OF CHIMNEY DAMPER FOR VENTING
COMBUSTION PRODUCTS FROM DECORATIVE APPLIANCES
FOR INSTALLATION IN SOLID FUEL BURNING FIREPLACES
• Turn off gas supply to fireplace or firebox.
• Have the fireplace floor and chimney professionally cleaned to remove
ashes, soot, creosote or other obstructions.
Have this cleaning performed annually after installation.
• Seal any fresh air vents or ash clean-out doors located on floor or wall
of fireplace. If not, drafting may cause pilot
outage or sooting. Use a heat-resistant sealant. Do not seal chimney
flue damper.
Install and operate the appliance as directed in this manual.
FOR FACTORY BUILT FIREPLACES
FREE OPENING AREA OF CHIMNEY DAMPER FOR VENTING
COMBUSTION PRODUCTS FROM DECORATIVE APPLIANCES
FOR INSTALLATION IN SOLID FUEL BURNING FIREPLACES
Do not attach combustible material to the mantel of your fireplace. This
is a fire hazard.
Figure 7
No greeting card, stockings or ornamentation of any type should be placed
on or attached to the fireplace. This is a heating appliance. The flow of
heat can ignite combustibles.
Figure 8
COMBUSTIBLE MATERIAL
FIREPLACE PREPARATION
Appliance Input Rate (BTU/hr)
20 30 40
Chimney
Height* (ft) Minimum Opening** (sq. in.)
10 11.3 16.6 22.1
15 8.6 12.6 17.3
20 7.5 10.8 14.5
25 6.6 9.6 12.6
30 6.2 9.1 11.3
35 5.7 8.0 10.8
40 5.3 7.5 10.2
* Height is from hearth to top of chimney and the minimum height is
10 feet.
** Chart shows minimum opening (sq. in.) for given height and input
rate.
Appliance Input Rate (BTU/hr)
20 30 40
Chimney
Height* (ft) Minimum Opening** (sq. in.)
6 17.6 25.7 33.8
8 16.5 23.7 31.2
10 15.1 21.7 28.7
15 14.1 19.9 26.1
20 12.9 18.5 23.7
30 12.2 16.9 21.6
* Height is from hearth to top of chimney and the minimum height is
6 feet.
** Chart shows minimum opening (sq. in.) for given height and input
rate.

Page 10 23258-0-0507
2. An anchor hole is provided in the two bottom side members of
the grate frame. After centering the grate correctly, mark the
hole positions on the fireplace/firebox floor. Drill three (3) 5/32"
diameter holes approximately 1-1/2" deep for masonry screws
or three (3) 1/8" holes for sheet metal screws.
Note: Do not use the mounting hole underneath the pilot.
Installing a screw there may damage the pilot.
3. Anchor the grate to the fireplace/firebox floor using the screws
provided. Refer to Figure 10.
Proper installation of the grate is essential to prevent any move-
ment of the gas logs and controls during operation.
Figure 10
Notice: (Damper Clamp Installation)
When installing your log set as a vented installation the damper
clamp must be used.
When installing your log set as a vent-free installation the damper
clamp can be used to eliminate the potential for odors when burning
the logs for the first time.
Installing Damper Clamp (Figure 9)
Remove all ashes or other debris from the fireplace. If the fireplace
is equipped with an ash dump be sure to seal the door with furnace
cement or high temperature silicone. Be sure to check the damper
for proper operation and verify that the flue passageway is open.
Place the clamp over the lip of the damper and tighten the hold
down bolt until the clamp is securely attached to the damper. This
will prevent the damper from accidentally closing.
Manual and millivolt controlled gas logs may be installed as a
vented decorative log set in compliance with ANSI Z21.60 and
National Fuel Gas Code. When the gas logs are operated with the
damper open, non-combustible material and minimum mantel
requirements do not apply.
• Turn off the gas supply to the fireplace or firebox.
• Seal any fresh air vents and/or ash clean-out doors located on
the floor or wall of the fireplace. If left unsealed, drafting may
cause pilot outage or sooting. Use a heat resistant sealant. Do
not seal the chimney flue damper.
Before installing in a solid fuel burning fireplace, the chimney flue
and firebox must be cleaned of soot, creosote, ashes and loose paint
by a qualified chimney cleaner.
You must secure the gas log heater to the fireplace floor. If
not, the entire unit may move when you adjust the controls.
Movement of unit may cause shifting of the gas logs which
leads to sooting and improper burning. Grate movement
could cause a gas leak.
Special care is required if you are installing the unit into a
sunken fireplace. You must raise the fireplace floor to allow
access to gas log controls. This will insure adequate air flow
and guard against sooting. Raise the fireplace floor using
noncombustible materials.
Assembly Procedure: (Figure 10)
1. Center the gas log unit in the fireplace or firebox. Make certain
the front feet of the grate sit inside the front edge of the fireplace
or firebox.
Figure 9
INSTALLING AS A VENTED APPLIANCE
BEFORE FULLY INSTALLING THE APPLIANCE
DAMPER CLAMP
DAMPER
TYPICAL FIREPLACE
ANCHOR SCREWS
ANCHOR SCREWS

Page 1123258-0-0507
Check all local codes for requirements, especially for the size and
type of gas supply line required.
Note: Never use plastic pipe. Check to confirm whether your local
codes allow copper tubing or galvanized.
Note: Since some municipalities have additional local codes, it is
always best to consult your local authority and installation code.
Installing a New Main Gas Cock
Each appliance should have its own manual gas cock.
A manual main gas cock should be located in the vicinity of the
unit. Where none exists, or where its size or location is not ad-
equate, contact your local authorized installer for installation or
relocation.
Compounds used on threaded joints of gas piping shall be resistant
to the action of liquefied petroleum gases. The gas lines must be
checked for leaks by the installer. This should be done with a soap
solution watching for bubbles on all exposed connections, and if
unexposed, a pressure test should be made.
Never use an exposed flame to check for leaks. Appliance must
be disconnected from piping at inlet of control valve and pipe
capped or plugged for pressure test. Never pressure test with
appliance connected; control valve will sustain damage!
A gas valve and ground joint union should be installed in the gas
line upstream of the gas control to aid in servicing. It is required
by the National Fuel Gas Code that a drip line be installed near
the gas inlet. This should consist of a vertical length of pipe tee
connected into the gas line that is capped on the bottom in which
condensation and foreign particles may collect.
Figure 11
The use of the following gas connectors is recommended:
— ANS Z21.24 Appliance Connectors of Corrugated Metal Tubing
and Fittings
— ANS Z21.45 Assembled Flexible Appliance Connectors of
Other Than All-Metal Construction
The above connectors may be used if acceptable by the authority
having jurisdiction. The state of Massachusetts requires that a
flexible appliance connector cannot exceed three feet in length.
Pressure Testing of the Gas Supply System
1. To check the inlet pressure to the gas valve, a 1/8" (3.175mm)
N.P.T. plugged tapping, accessible for test gauge connection, must
be placed immediately upstream of the gas supply connection
to the appliance.
2. The appliance and its individual shutoff valve must be
disconnected from the gas supply piping system during any
pressure testing of that system at test pressures in excess of 1/2
psig (3.5 kPa).
3. The appliance must be isolated from the gas supply piping
system by closing its individual manual shutoff valve during
any pressure testing of the gas supply piping system at test
pressures equal to or less than 1/2 psig (3.5 kPa).
Attention! If one of the procedures results in pressures in excess
of 1/2 psig (14" w.c.) (3.5 kPa) on the appliance gas valve, it will
result in a hazardous condition.
GAS SUPPLY
Recommended Gas Pipe Diameter
Pipe Length Schedule 40 Pipe
Inside Diameter
Tubing, Type L
Outside Diameter
Nat. L.P. Nat. L.P.
0-10 feet
0-3 meters
1/2”
12.7mm
3/8”
9.5mm
1/2”
12.7mm
3/8”
9.5mm
10-40 feet
4-12 meters
1/2”
12.7mm
1/2”
12.7mm
5/8”
15.9mm
1/2”
12.7mm
40-100 feet
13-30 meters
1/2”
12.7mm
1/2”
12.7mm
3/4”
19mm
1/2”
12.7mm
100-150 feet
31-46 meters
3/4”
19mm
1/2”
12.7mm
7/8”
22.2mm
3/4”
19mm

Page 12 23258-0-0507
Refer to Parts List, Page 18 to order loose material (rock wool).
Placing Lava Rock in Front of Burner on Fireplace Floor
Spread lava rocks on fireplace floor in front of the burner pan.
The lava rocks are for decorative effect and are not required for
fireplace operation.
ATTENTION: DO NOT PLACE LAVA ROCKS ON BURN-
ER, LOGS OR ROCK WOOL. THE LAVA ROCKS SHOULD
ONLY BE PLACED ON THE FIREPLACE FLOOR.
Flames from the pilot (rear right back side of the pan burner) as
well as the main flame should be visually checked as the log set
is installed.
In normal operation at full rate after 10 to 15 minutes, the flame
appearance should be sets of yellow flames.
NOTE: All flames will be random by design, flame height will
go up and down.
Glowing embers (rock wool) can cover the pan burner in between
the front and middle logs, but very little is necessary to cover this
area. Excess ember material causes the yellow flame to become
orange and stringy. Apply just enough to obtain slow glow and a
gold yellow flame.
Avoid any drafts that alter burner flame patterns. Do not allow fans
to blow directly into fireplace. Do not place a blower inside the
burner area of the firebox. Ceiling fans may create drafts that alter
flame patterns. Sooting and improper burning will result.
During manufacturing, fabricating and shipping, various
components of this appliance are treated with certain oils, films or
bonding agents. These chemicals are not harmful, but may produce
annoying smoke and smells as they are burned off during the initial
operation of the appliance, possibly causing headaches or eye or
lung irritation. This is a normal and temporary occurrence.
The initial break-in operation should last 2-3 hours with the burner
at the highest setting. Provide maximum ventilation by opening
windows or doors to allow odors to dissipate. Any odors remaining
after this initial break-in will be slight and will disappear with
continued use.
Figure 13
Placement of the glowing embers (rock wool) is very individual
and light coverage will provide your best effects. We recommend
separation of the rock wool by hand and make your coverage as
light and fluffy as possible.
Place just enough embers on the burner to obtain the glow and a
gold, yellow flame.
Do not place embers (rock wool) over large ports in rear portion
of burner.
Rock wool should not be placed in the area of the pilot assembly.
Replacement of loose material (glowing embers) must be purchased
from Empire Comfort Systems, Inc. Application of excess loose
material (glowing embers) may adversely affect performance of
the heater. WARNING: All previously applied loose material must
be removed prior to reapplication.
PLACEMENT OF GLOWING EMBERS AND LAVA ROCK
OPERATION INSTRUCTIONS/FLAME APPEARANCE
Note For Burner Port Ignition:
Due to the size of the burner, there may be a small delay before
all burner ports ignite.

Page 1323258-0-0507
WARNING: If you do not follow these instructions exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by
hand. When lighting the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING, smell all around the appliance area
for gas. Be sure to smell next to the floor because some
gas is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; Do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire
department.
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by
hand, don't try to repair it, call a qualified service tech-
nician. Force or attempted repair may result in a fire or
explosion.
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.
1. Set REMOTE/OFF/ON switch to OFF.
2. Turn off all electric power to the appliance if service is to be
performed (if applicable).
3. Open bottom louver assembly (if applicable).
4. Push in gas control knob slightly and turn clockwise
to "OFF". Do not force.
5. Close bottom louver assembly (if applicable).
1. STOP! Read the safety information above on this page.
2. Set REMOTE/OFF/ON switch to "OFF".
3. Turn off all electric power to the
appliance (if applicable).
4. Open bottom louver assembly (if
applicable).
5. Push in gas control knob slightly
and turn clockwise to
"OFF".
NOTE: Knob cannot be turned from "PILOT"
to "OFF" unless knob is pushed in slightly.
Do not force.
6. Wait ten (10) minutes to clear
out any gas. Then smell for gas,
including near the floor. If you
smell gas, STOP! Follow "B" in
the safety information above. If
you do not smell gas, go to the next
step.
7. Find pilot - Follow metal tube from
gas control. The pilot is located next to the burner, near the
right side.
8. Turn gas control knob counterclockwise
to "PILOT".
9. Push in control knob all the way and hold in. Repeatedly push
the Piezo Ignitor Button until the pilot is lit. Continue to hold
the control knob in for about one (1) minute after the pilot is
lit. Release knob, and it will pop back up. Pilot should remain
lit. If it goes out, repeat steps 5 through 9.
• If knob does not pop up when released, STOP and IM-
MEDIATELY call a qualified service technician or gas
supplier.
• If the pilot will not stay lit after several tries, turn the gas
control knob to "OFF" and call your service technician
or gas supplier.
10. Turn gas control knob counterclockwise to "ON".
11. Close bottom louver assembly (if applicable).
12. Turn on all electric power to the appliance (if applicable).
13. Set REMOTE/OFF/ON switch to desired setting.
GAS CONTROL KNOB
SHOWN IN "OFF" POSITION.
THERMOCOUPLE
(NATURAL)
ELECTRODE
PILOT
THERMOPILE
REMOTE
OFF
ON
THERMOCOUPLE
(LPG)
GAS CONTROL KNOB
SHOWN IN "OFF" POSITION.
THERMOCOUPLE
(NATURAL)
ELECTRODE
PILOT
THERMOPILE
REMOTE
OFF
ON
THERMOCOUPLE
(LPG)
GAS CONTROL KNOB
SHOWN IN "OFF" POSITION.
THERMOCOUPLE
(NATURAL)
ELECTRODE
PILOT
THERMOPILE
REMOTE
OFF
ON
THERMOCOUPLE
(LPG)
VFSUR-(18,24,30) LIGHTING INSTRUCTIONS
FOR YOUR SAFETY READ BEFORE LIGHTING
LIGHTING INSTRUCTIONS
TO TURN OFF GAS TO APPLIANCE

Page 14 23258-0-0507
Figure 14 shows a correct pilot flame pattern. The correct flame
will be blue and will extend beyond the thermocouple. The flame
will surround the thermocouple just below the tip. A slight yellow
flame may occur where the pilot flame and main burner flame meet.
Figure 15 shows an incorrect pilot flame pattern. The incorrect
pilot flame is not touching the thermocouple. This will cause the
thermocouple to cool. When the thermocouple cools, the heater
will shut down.
VFSUR PILOT
Correct Pilot Flame Pattern
Figure 14
Incorrect Pilot Flame Pattern
Figure 15
If pilot flame pattern is incorrect, as shown in Figure 15
• See Troubleshooting, page 17.
Cleaning and Maintenance/Pilot
Oxygen Depletion Sensor Pilot (Figure 16)
When the pilot has a large yellow tip flame, clean the Oxygen
Depletion Sensor as follows:
1. Clean the ODS pilot by loosening nut B from the pilot tubing.
When this procedure is required, grasp nut A with an open end
wrench.
2. Blow air pressure through the holes indicated by the arrows.
This will blow out foreign materials such as dust, lint and spider
webs. Tighten nut B also by grasping nut A.
Figure 16
PILOT FLAME CHARACTERISTICS

Page 1523258-0-0507
Annual inspection and cleaning by your dealer or qualified
service technician is recommended to prevent malfunction
and/or sooting.
TURN OFF HEATER AND ALLOW TO COOL BEFORE
CLEANING.
Remove logs, handling carefully by holding gently at each end.
Gloves are recommended to prevent skin irritation from ceramic
fibers. If skin becomes irritated, wash gently with soap and water.
Refer to manual for correct log placement.
PERIODIC CLEANING – Refer to parts diagram for location
of items discussed below.
• Do not use cleaning fluid to clean logs or any part of heater.
• Logs - brush with soft bristle brush or vacuum with brush
attachment.
• Remove loose particles and dust from the burner areas,
controls, piezo covers and grate. Don’t remove media from
inside burner box.
• Inspect and clean burner air intake hole. Remove lint or
particles with brush. Failure to keep air intake hole clean will
result in sooting and poor combustion.
ANNUAL CLEANING/INSPECTION – Refer to parts diagram
for location of items discussed below.
• Inspect and clean burner air intake hole. Remove lint or
particles with vacuum or brush. Failure to keep air intake hole
clean will result in sooting and poor combustion.
• Inspect and clean all burner ports.
• Inspect ODS pilot for operation and accumulation of lint at air
intake holes.
• Verify flame pattern and log placement for proper operation.
• Verify smooth and responsive ignition of main burner.
• Check level of ceramic media in burner. Burner should be full,
up to the level of openings in burner top.
CLEANING AND SERVICING

Page 16 23258-0-0507
Thermostats are not approved on vented decorative appliances.
Label all wires prior to disconnection when servicing controls.
Wiring errors can cause improper and dangerous operation. Verify
proper operation after servicing.
The millivolt gas valve does not require 24 or 110 volts. The gas
valve is powered by the thermopile. See Figure 17 to provide
optional wall switch, thermostat, or remote control. Maximum
length of 20 feet of 16 AWG to conductor wires is to be used with
all optional switches.
Use the two leads to attach optional components.
Check System Operation
Millivolt system and all individual components may be checked
with a millivolt meter 0-1000 MV range.
Remote Receiver -VFSUR-(18, 24, 30)
Use the following steps to place the remote receiver adjacent to
the gas valve.
Attention:
1. The remote receiver can not be placed behind the gas valve and
burner assembly.
2. When facing the appliance, the remote receiver must be placed
to the right of the gas valve and burner assembly.
Note: Do not let remote control receiver come in contact with
burner assembly.
On circulating vent-free firebox, install remote control receiver
behind bottom louver.
Refer to remote control installation and operating instructions for
more details on remote control.
750 Millivolt System
When you ignite the pilot, the thermocouple produces millivolts
(electrical current) which energizes the magnet in the gas valve.
After 30 seconds to 1 minute time period you can release the gas
control knob and the pilot will stay ON. Allow your pilot flame to
operate an additional one (1) to two (2) minutes before you turn the
gas control knob from the PILOT position to the ON position. This
time period allows the millivolts (electrical current) to buildup to a
sufficient level allowing the gas control to operate properly.
Millivolt Control
The valve regulator controls the burner pressure which should be
checked at the pressure test point. Turn captured screw counter
clockwise 2 or 3 turns and then place tubing to pressure gauge over
test point (Use test point “A” closest to control knob). After taking
pressure reading, be sure and turn captured screw clockwise firmly
to re-seal. Do not over torque. Check for gas leaks.
VFSUR Wiring Diagram (Figure 17)
Figure 17
WIRING
REMOTE/OFF/ON SWITCH
A DISTANCE/FERME/OUVERT
INTERRUPTEUR
THERMOPILE
GAS VALVE
THERMOCOUPLE
(NATURAL)
OFF
ON
REMOTE
(OPTIONAL) REMOTE CONTROL RECEIVER
(FACULTATIVE) CONTROLE E DISTANCE
DU RECEPTEUR
(OPTIONAL) WALL SWITCH
INTERRUPTEUR MURAL
(FACULTATIVE)
(OPTIONAL) THERMOSTAT
(FACULATIVE) THERMOSTAT
GAS VALVE
VALVE DE GAZ
REMOTE/OFF/ON SWITCH
A DISTANCE/OUVERT/
FERME INTERRUPTEUR
REMOTE CONTROL RECEIVER/
THERMOSTAT/ CONTROLE E
DISTANCE DU RECEPTEUR
HN
PILOT
VEILLEUSE
THERMOCOUPLE
(LPG)
Figure 18
Valve View for Operating Sequence

Page 1723258-0-0507
If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the gas quality or
pressure is low, contact your local gas supplier immediately.
1. When ignitor button is pressed, there is no spark at ODS/
pilot.
a. Ignitor electrode positioned wrong - Replace pilot.
b. Ignitor electrode is broken - Replace pilot.
c. Ignitor electrode not connected to ignitor cable - Reconnect
ignitor cable.
d. Ignitor cable pinched or wet. Keep ignitor cable dry - Free
ignitor cable if pinched by any metal or tubing.
e. Broken ignitor cable - Replace ignitor cable.
f. Bad piezo ignitor - Replace piezo ignitor.
2. Appliance produces unwanted odors.
a. Appliance burning vapors from paint, hair spray, glues, etc.
- Ventilate room. Stop using odor causing products while
heater is running.
b. Gas leak - Locate and correct all leaks.
3. Appliance shuts off during use. (Pilot and main burner are
off.)
a. Not enough fresh air is available for ODS/pilot to operate
- Open window and/or door for ventilation.
b. Low line pressure - Contact local gas company.
c. ODS/pilot is partially clogged - Clean ODS/pilot.
d. Defective thermocouple - Replace pilot.
4. Appliance shuts off during use. (Pilot stays on.)
a. Low line pressure - Check line pressure to the valve.
b. Defective thermopile - Check pilot flame, check wire
connections, output should be a minimum of 325 millivolts
across. TH/TP and TP terminals with ON/OFF/REMOTE
switch off.
5. Gas odor even when control knob is in OFF position.
a. Gas leak - Locate and correct all leaks.
b. Control valve defective - Replace control valve.
6. When ignitor button is pressed, there is spark at ODS/pilot,
but no ignition.
a. Gas supply turned off or manual shutoff valve closed - Turn
on gas supply or open manual shutoff valve.
b. Control knob not in PILOT position - Turn control knob
to PILOT position.
c. Control knob not pressed in while in PILOT position - Press
in control knob while in PILOT position.
d. Air in gas lines when installed - Continue holding down
control knob. Repeat igniting operation until air is
removed.
e. ODS/pilot is clogged - Replace ODS/pilot assembly or get
it serviced.
f. Gas regulator setting is not correct - Replace gas
regulator.
7. ODS/pilot lights but flame goes out when control knob is
released.
a. Control knob not fully pressed in - Press in control knob
fully.
b. Control knob not pressed in long enough - After ODS/pilot
lights, keep control knob pressed in 30 seconds.
c. Manual Shutoff valve not fully open - Fully open manual
shutoff valve.
d. Thermocouple connection loose at control valve - Hand
tighten until snug, then tighten 1/4 turn more.
e. Pilot flame not touching thermocouple, which allows
thermocouple to cool, causing pilot flame to go out. This
problem could be caused by either low gas pressure or
dirty or partially clogged ODS/pilot - Contact local gas
company.
f. Thermocouple damaged - Replace thermocouple.
g. Control valve damaged - Replace control valve.
8. Burner does not light after ODS/pilot is lit.
a. Burner orifice clogged - Clean burner or replace main burner
orifice.
b. Burner orifice diameter is too small - Replace burner
orifice.
c. Inlet gas pressure is too low - Contact qualified service
person.
9. If burning at main burner orifice occurs (a loud, roaring
blow torch noise).
a. You must turn off burner assembly and contact a qualified
service person.
b. Manifold pressure is too low - Contact local gas
company.
c. Burner orifice clogged - Clean burner or replace burner
orifice.
10. Logs appear to smoke after initial operation.
a. Vapors from paint or curing process of logs - Problem will
stop after a few hours of operation. Run the heater with the
damper open if you have one, or open a window for the
first few hours.
Log heater is intended to be smokeless. Turn OFF heater
and call qualified service person.
11. Heater produces a whistling noise when main burner is
lit.
a. Turning control knob to HIGH position when main burner
is cold - Turn control knob to LOW position and let warm
up for a minute.
b. Air in gas line - Operate burner until air is removed from
line. Have gas line checked by local gas company.
c. Dirty or partially clogged burner orifice - Clean burner or
replace burner orifice.
12. No gas to pilot.
a. LP-regulator shut down due to inlet pressure too high -
Verify LP tank regulator is installed and set at 11" to 13"
w.c. Replace regulator on heater.
TROUBLESHOOTING
SYMPTOMS - POSSIBLE CAUSES AND CORRECTION

Page 18 23258-0-0507
Attention: When ordering parts, it is very important that part number and description of part coincide.
USE ONLY MANUFACTURER'S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INJURY OR DEATH.
PARTS LIST
Index
Number
Part Number Description
VFSUR18(N,P) VFSUR24(N,P) VFSUR30(N,P)
1 23256 23276 23290 Rear Cover Plate
2 23245 23272 23286 Grate Leg Welded Assembly
3 23244 23244 23244 Orifice Shield
4 R3623 R3623 R3623 Pilot Assembly (LP only)
4 R3624 R3624 R3624 Pilot Assembly (Nat only)
5 23234 23265 23279 Burner Assembly (Includes Index Nos. 3 & 6)
6 R5677 R5677 R5677 Venturi Tube Assembly
7 R5675 R5675 R5675 Fully Open Air Shutter
7 R5676 R5676 R5676 Air Shutter
8 P244 -- -- Orifice #33 (Nat only)
8 P245 -- -- Orifice #50 (LP only)
8 -- P211 -- Orifice #32 (Nat only)
8 -- P265 -- Orifice #49 (LP only)
8 -- -- P209 Orifice #31 (Nat only)
8 -- -- P297 Orifice, #1.9mm (LP only)
9 P253 P253 P253 Fitting, Orifice Angled
10 23249 23249 23249 Valve Bracket
11 R3625 R3625 R3625 Valve (LP only)
11 R3626 R3626 R3626 Valve (Nat only)
12 23250 23250 23250 Tubing Assembly
13 R2423 R2423 R2423 5/16 Male Connector
14 23251 23251 23251 Tubing Assembly (Nat only)
14 23263 23263 23263 Tubing Assembly (LP only)
15 R7063 R7063 R7063 Pilot Regulator (Nat only)
16 20116 20116 20116 Tubing Assembly (Nat only)
17 23252 23274 23288 Cover Plate Assembly
18 R9028 R9028 R9028 On/Pilot/Off Extension Knob
19 R9027 R9027 R9027 Hi/Lo Extension Knob
20 R3436 R3436 R3436 Remote/Off/On Switch
21 R2313 R2313 R2313 Piezo Igniter
22 R3435 R3435 R3435 Wire Assembly
23 R5668 R5668 R5668 12” Wire Ignitor
24 23703 23703 23703 Pilot Standoff
N/S 15970 15970 15970 Rock Wool (Ember Material)
N/S 11788 11788 11788 Decoarative Rock (2 Required)
N/S R2809 R2809 R2809 Damper Clamp

Page 1923258-0-0507
Parts can be ordered only through your service person or dealer. For best results, the service person or dealer should order parts through the distributor.
Parts can be shipped directly to the service person/dealer.
All parts listed in the Parts List have a Part Number. When ordering parts, first obtain the Model Number from the name plate on your equipment. Then
determine the Part Number (not the Index Number) and the Description of each part from the following appropriate illustration and list. Be sure to give
all this information .
Appliance Model Number Part Description
Appliance Serial Number Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, fires and all causes beyond our control.
Empire Comfort Systems, Inc. Nine Eighteen Freeburg Ave. Belleville, Illinois 62222-0529
PARTS VIEW
HOW TO ORDER REPAIR PARTS
1
2
2
3
4
56
7
8
9
10
10
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Empire Comfort Systems, Inc.
918 Freeburg Ave. Belleville, IL 62222
PH: 618-233-7420 or 800-851-3153
FAX: [phone] or 800-443-8648
[email protected]
www.empirecomfort.com
SERVICE NOTES