Eircom Advantage 2000 User guide

Advantage 2000 System
Manual
eircom advantage 2000
System Manual

Advantage 2000 System Manual
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Specifications are subject to change without notice.
Facilities described may or may not be supported by your network.
Advantage 2000 and Advantage are the registered trademark of MDS Gateways.
This documentation refers to:
software version 20.044 or higher for the IP system phones and
software version 11.100 or higher for the Advantage 2000 system.
DM 1041 rev 2

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Contents
1
1. .
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In nt tr ro od du uc ct ti io on n 5 5
1.1. Overview of the Advantage 2000 .........................................................................5
1.2. Status LEDs...........................................................................................................6
1.3. Back Panel Connectors and Fax port..................................................................6
1.4. Features and Dialling Codes................................................................................7
1.5. Login to your personal page...............................................................................8
1.6 Hotdesking ............................................................................................................9
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Sy ys st te em m M Mo ou un nt ti in ng g, , W Wi ir ri in ng g a an nd d C Co on nn ne ec ct ti io on n o on n t th he e L LA AN N 1 10 0
2.1. Sequence required for installation ....................................................................10
2.2. Location...............................................................................................................10
2.3. Equipment ...........................................................................................................10
2.4. Wall Mounting the Advantage 2000 ...................................................................10
2.5. System Wiring.....................................................................................................11
2.6. Three step Set-up flow chart..............................................................................12
2.7. Program the IP address of the system into the range of the LAN...................14
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Co on nf fi ig gu ur re e t th he e s sy ys st te em m f fr ro om m t th he e B Br ro ow ws se er r 1 17 7
3.1. Browser based programming ............................................................................17
3.2. Enter Browser Based Programming..................................................................17
3.3. System Programming Page ...............................................................................19
3.4. Manual Programming of the SIP trunk lines .....................................................20
3.5. Programming the External Lines .......................................................................24
3.6. Programming the Ringing Assignment.............................................................27
3.7. Programming the Trunk Access digit................................................................29
3.8. Programming other features..............................................................................30
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Ge et t I In nt te er rn ne et t A Ac cc ce es ss s 3 31 1
4.1. Universal Plug and Play available on site .........................................................31
4.2. If the modem router is not at the default Gateway IP address.........................32
4.3. If the modem router does not support Universal Plug and Play......................33
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Co on nn ne ec ct t I IP P s sy ys st te em m p ph ho on ne es s 3 34 4
5.1. Connecting IP system phones ...........................................................................34
5.2. Auto discovery of IP system phones on the LAN.............................................35
5.3. Connecting an IP system phone remotely across the public Internet ............35
5.4. Entering the system phone IP registration parameters manually ...................35
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Ad dd di it ti io on na al l s so of ft tw wa ar re e l li ic ce en nc ce es s 3 36 6

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Appendix I Power over Ethernet and Ethernet cable specifications .........................37
Standard Ethernet Cable ................................................................................................37
Appendix II System Tones..........................................................................................37
Appendix III Compatibility with third party headsets and analogue phones ..............38
Appendix IV Miscellaneous timer settings...................................................................39
Appendix V Environmental Specifications....................................................................40
Appendix VI User settings, trunk accesses, ringing assignments and CLIs........41
Appendix VII Common Address Book Table.................................................................44
Appendix VIII IP Addresses and RAS Tables ................................................................45
Appendix IX Call Logging outputs and formats............................................................46
Diagnostic Logging.........................................................................................................51
Appendix X Example: how to configure port forwarding on the Netopia modem router
Cayman 3346 ...................................................................................................................53
Appendix XI Usage of the 12 communication channels available on the system ......67

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1.1. Overview of the Advantage 2000
The Advantage 2000 is a next generation IP voice switch for SOHO and small
business applications. The system connects four analogue telephones and up to 16
IP system phones to the public ISDN, PSTN or SIP networks.
Users make or receive calls via the PSTN/ISDN network or via a SIP server in the
public network, using a simple analogue phone or an Advantage IP Executive phone
or an Advantage IP Professional phone.
The Advantage IP Executive is an advanced multi function system phone with 16
programmable keys, 6 fixed keys, loudspeaker and a blue backlit 4-line display.
The Advantage IP Professional is an advanced multi function system phone with 6
fixed keys, loudspeaker and a blue backlit 4-line display.
Up to sixteen of these phones may be connected locally to the Advantage 2000
system or remotely over broadband Internet. Remote IP phones have full system
functionality. The system phones have a two-port Ethernet hub, which allows a single
cable to the desktop for both the phone and the PC.
The Advantage 2000 has a full range of pbx features including voicemail, automated
attendant, least cost routing, speed dials, address books and call lists. Features such
as networking of multiple systems on different sites require the installation of a
license. Licenses can also be installed to expand the number of users or the number
of voicemail boxes and for PC-based soft phones,.

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1.2. Status LEDs
There are six LEDs behind the clear lens on the front of the unit. The functions of
these are as follow, from left to right.
LED
Status: ON
Status: OFF
Status: Flashing
System starting Power off Power On. Normal
operation.
LAN link present No LAN link present LAN activity
SIP server
connection OK
SIP server connection
NOT OK
One or more SIP accounts
NOT OK
ISDN BRA
connected at L1
N/A N/A
ISDN BRA
connected at L2
N/A N/A
Fault Condition.
Contact technical
support
No fault condition N/A
1.3. Back Panel Connectors and Fax port
Ethernet
Doorphone
Relay
4 analogue a/b ports
ISDN or PSTN Trunk Lines
31 3 2 3 3 3 4
Power Port: For connecting the power adaptor.
Ethernet Port: For connecting the unit to a router or LAN.
Doorphone Relay: For connecting a doorphone relay
Analogue Ports 31- 34: for connecting analogue a/b extensions
Fax Port: Fax machines should be connected to analogue port 34.
L1 and L2: For connecting the unit to ISDN or PSTN trunk lines from the public
network.

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1.4. Features and Dialling Codes
Feature
Code
Any trunk line 9
SIP trunk line *00
Trunk lines 1 or 2 * 9 1 or * 9 2
SIP trunk lines 1 to 10 * 901 to * 910
Groups 80 to 89 80 to 89
Forward all calls to internal user * 2 1 * <user number> #
Forward all calls to voicemail * 2 1 * < * 9 9 > #
Forward all calls to external number * 2 1 0 * <external number> #
Cancel forwarding of all calls # 2 1 #
Restrict your outgoing CLI * 30 #
Send your outgoing CLI * 31 #
Common address book short codes * 4 0 0 0 to * 4 1 9 9
Personal address book short codes * 8 0 0 to * 8 4 9
Forward on No Answer to internal user * 6 1 * <user number> #
Forward on No Answer to internal user with timer * 6 1 * <user number> * <time> #
Forward on No Answer to voicemail * 6 1 * < * 9 9 > #
Forward on No Answer voicemail with timer * 6 1 * < * 9 9 > * <time> #
Forward on No Answer to external number * 6 1 0 * <external number> #
Forward on No Answer to external number with timer * 6 1 0 * <external number> * <time> #
Cancel Forward on No Answer # 6 1 #
Camp On (Call Back on busy) internal 5
Do Not Disturb * 6 2 #
Cancel Do Not Disturb # 6 2 #
Opt out of a group * 6 2 * <group number(80 – 89)> #
Opt into a group # 6 2 * <group number(80 – 89)> #
Forward on Busy to internal user * 6 7 * <user number> #
Forward on Busy to voicemail * 6 7 * < * 9 9 > #
Cancel Forward on Busy # 6 7 #
Activate Roaming PIN * 6 8 <Roaming Account> <Roaming PIN> #
CallPickUp/CallPickOff * 7 1 <user number>
Universal pickup * 7 1 0
Call Transfer Explicit (at dial tone with two calls on hold) * 7 2
Conference (at dial tone with two calls on hold) * 7 3
Park/Unpark a call * 7 4
Retrieve a parked call from an internal user * 7 5 <user number>
Answer a universal page * 7 6 *
Directed page * 7 7 <user number>
Universal page * 7 7 *
Door opening code * 7 8
Intrude (at busy tone) * 7 9
Access voicemail * 9 9
Transfer call to Mailbox (While ringing the User) # 99
Direct access to an user when answered by the Auto
Attendant
* + user number
Direct access to an user voicemail when answered by the
Auto Attendant
# + user number
Access voicemail settings (when pressed while listening to
voicemail welcome message)
#
Programming
Code
Program an external number in your personal address
book.
* * 8 0 0 to 8 1 9 *<external number> #
Erase a number from your personal address book. # 8 0 0 to 8 1 9 #
Implement Ringing mode (Modes 1 to 5) * 0 7 * <Ringing Mode > #
Enter System Programming * * * * # # # #

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1.5. Login to your personal page
You can easily manage your Advantage settings, personal phonebook, call diversions
and voicemails by logging into the Advantage 2000 from a PC. Contact the
Advantage 2000 system administrator to receive your Username and PIN.
If your PC is connected on the same network as the Advantage 2000 system, type
the internal address of the Advantage 2000 into you browser:
http://192.168.1.250
This is the default IP address of the Advantage 2000. In order to connect, the PC
must have an IP address in the same range as the Advantage 2000 (ie)
192.168.1.XXX but different from the Advantage 2000. If it does not you must change
the IP address of the PC or the Advantage 2000 as described in the Advantage
2000user guide.
If you wish to connect to the Advantage 2000 from a remote location, type the WAN
IP address of the system followed by the port number. For example-
http://92.18.137.42:7000
In the login panel type your username and password and your personal IPhone page
will be displayed:

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On this page you can search or edit your personal address book, set your call
diversions, programme an alarm call, change your PIN code, manage your voicemail
and your phone settings.
If you are connecting to the system from a remote location you can use the remote
office feature . This allows you to make and receive calls using your Forum 3000
phone number at a remote location. Type in the remote phone number where you are
currently located in the ‘Remote number’ box. This can be a GSM or a fixed number.
Type in the number you wish to call in the box ‘Dial’. The system will first call you
back at your remote number and then connect you to your required destination.
You can programme the keys on your phone as speed dials or function keys by
pressing the ‘Function keys’ button.
Phone language and volume settings can also be programmed on this page.
1.6 Hotdesking
A user of the Advantage 2000 may register from any Advantage IP connected to the
system. Once you have entered your IP registration name and PIN at a phone all your
calls will automatically ring at that phone. Check with the system administrator for
your IP phone registration name and registration PIN.
If you arrive at a hot desk and the phone is registered to another user, you can re-
register it to your own user account as follows. Press the menus key and hold it down
for 5 seconds, scroll down to Registration Info and enter your IP registration name
and IP registration PIN. This can be done by repeatedly pressing the dial keys to
enter the characters. Press SET and then back and exit.
If the screen displays your extension number and a softkey called ‘Activate’ press the
softkey to activate the phone.

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2.1. Sequence required for installation
It is important to follow the sequence in this manual of first verifying the compatibility
of the system IP address with the range of the LAN and then connecting the system
on the LAN, then accessing the system browser for configuration, then getting
Internet access and only then connecting the IP system phones to the LAN.
See also the 3-step set-up flow chart in this manual.
2.2. Location
The Advantage 2000 is designed for wall mounting. The air-cooling slots must not be
covered.
Find a location that is:
♦Easily accessible and within 2 meters of the nearest available power point
♦Isolated from plumbing or electrical wiring
♦Not exposed to extremes of temperature, humidity, dust, chemicals or direct
sunlight
♦Sufficiently spacious and well-lit to allow you to wire the system
2.3. Equipment
Equipment required for system installation:
♦Two screws and rawl plugs suitable for the material to be drilled
♦Drill and chuck-key
♦Drill bit and flathead screwdriver
♦CAT-5 cable to connect to the router or LAN.
♦RJ 45 cables for the analogue users, relays and line connections
2.4. Wall Mounting the Advantage 2000
1. Place the Advantage 2000 unit against the wall and mark the positions of the
central fixing hole and the lower fixing hole.
2. Drill the holes, insert rawl plugs and insert screw into the wall at the location of
the central fixing hole, but leave it protrude about 5mm.
3. Place the unit onto the central fixing screw.
4. Fix the unit horizontally by inserting the second screw in the fixing hole at the
bottom of the unit.
The system is now ready for wiring.

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2.5. System Wiring
Connecting the Ethernet Port.
Connect the Ethernet LAN port of the Advantage 2000 to the LAN connection point
using CAT-5 Ethernet cable. A 3m Ethernet cable is provided with the control unit.
The Ethernet port is compatible with any 10/100BaseT Ethernet switch.
Analogue Users 1 – 4
Plug the analogue telephones directly into the RJ45 analogue user ports at the back
of the Advantage 2000. The maximum analogue user line length is 1,000 metres.
Connecting the ISDN/PSTN lines
Connect the L1 and L2 line ports of the Advantage 2000 to the ISDN or PSTN
termination points using RJ45 line cables. Two ISDN line cables are provided with
the control unit.
Connecting the relay
Connect the relay port of the Advantage 2000 to the door phone using RJ45 cable, if
required.
Powering Up
Connect the AC mains power cable from the back of the unit to the AC power supply
using the plug-top adaptor power-supply provided.

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2.6. Three step Set-up flow chart
Yes
Yes
Plug the system into the LAN, Point a PC browser
at the systems IP address. (default
http://192.168.1.250)
User name: admin
Password: 1000
Click on the link IP Addresses in the IP Settings
panel.
Enter your gateway IP address in the Default
Gateway field, and click save.
Change the Gateway IP address of the system
The system has
default Gateway IP
address
192.168.1.254.
Is this ok for you?
The system has a
default IP address
of 192.168.1.250
and mask of
255.255.255.0
I
Is s t th hi is s o ok k f fo or r y yo ou u? ?
The LEDs flash during the initiation sequence and finally just
the power LED flashes.
STEP 1. Power the Advantage system up
To hear the systems current IP address or Subnet
mask.
1. Plug an analogue phone into one of the
analogue ports
2. Dial **01# for the IP address or **02# for the
Subnet mask. 3. The system will call out the
current setting.
To change the systems current IP address or
Subnet mask.
1. Dial **01*DDD*DDD*DDD*DDD# for the IP
address or **02*DDD*DDD*DDD*DDD# for the
Subnet mask, where DDD represents the elements
of the IP address or subnet mask, i.e. dial
**01*192*168*0*100# to set the IP address to
192.168.0.100 or **02*255*255*255*254# to set
the subnet mask to 255.255.255.254
Change the IP address of the system
What you need to know
before you start:
1. The IP address range of the
LAN.
2. The IP address of the Router
on the LAN.
3. Does you Router Support
UPnP and is it enabled?
No
No

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Manually Forward VoIP ports on the Router to the
internal IP address of the system
No
Is
Universal
Plug n Play
enabled on your
Router? Browse to the Router’s Programming web page
and program port forwarding, so that the following
packets are forwarded to the IP address of the
system.
TCP packets arriving on port (5075)
UDP packets arriving on ports (50000-50031)
TCP packets arriving on port (7000) forwarded to
port (80).
Just take the IP system phone home and connect it to you home
LAN. The IP system phone will request an IP address from the
DHCP server in your router. (Note: If DHCP is not enabled in the
router, you will need to manually set the local IP address in the
Phone, see phone installation manual for this). Once it has a Local
IP address, it will then connect back to the system over the
Internet.
STEP 3. If you wish to use your IP system phone at a remote
location
The IP system phones request an IP address from the DHCP
server in the router. (Note: If DHCP is not enabled in the
router, you need to manually set the local IP address in each
Phone; see phone installation guide for this).
The phone then Auto-discovers the advantage system and
is assigned an IP registration name and an IP registration
PIN along with the WAN (public) IP address of the router.
That’s it. Your IP system phone should now be
connected to the Advantage system and be able to make
and receive calls
STEP 2. Connect the IP system phones to the LAN
Yes

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2.7. Program the IP address of the system into
the range of the LAN
The default IP address of the Advantage 2000 is 192.168.1.250.
The IP address of the system must be in the range of the LAN to which it’s
connected. The system does not have either a DHCP client nor a DHCP server, to
minimise potential for conflicts.
If for example the LAN range is VVV.XXX.YYY.ZZZ, the first three elements of the IP
address of the system must be altered to VVV.XXX.YYY and the last element must
be taken from the range 1-255, but excluding those numbers at which devices are
already connected.
The IP address of the Advantage 2000 can be changed in a number of ways.
2.5.1. Change the IP address of the system using an analogue phone
Connect an analogue phone to one of the analogue ports of the Advantage 2000.
At internal dial tone, dial **01# and the Advantage 2000 system will announce its
internal IP address.
Enter new IP Address into the Advantage 2000:
Internal Dial
Tone
* * 0 1 * D D D * D D D * D D
D * D D D #
☺
☺☺
☺
System will set new IP Address
where each ‘DDD’ represents one element of the IP address.
Dial ‘**01*192*168*000*001#’ to assign the system the IP address 192.168.0.1.
☺
☺☺
☺
Smiley face indicates successful programming tone. You will get this
tone after you have successfully programmed an option. At this tone,
you should clear down.

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Enter Subnet Mask:
Internal Dial
Tone
* * 0 2 * D D D * D D D * D
D D * D D D #
☺
☺☺
☺
System will set Subnet Mask
where each ‘DDD’ represents one element of the subnet mask.
Dial ‘**02*255*255*255*254#’ to assign the mask 255.255.255.254.
Check Local IP Address:
Internal Dial
Tone
* * 0 1
#
System will read out Local IP
Address
Check Subnet Mask:
Internal Dial
Tone
* * 0 2
# System will read out Subnet Mask
2.5.2. Change the IP address of the system using a PC
Connect a PC directly to the LAN port of the system using an Ethernet cable.
Configure the IP address of the PC in the same address range as the
Advantage 2000 system, default address 192.168.1.250. The first three
elements of the IP address of the PC must be 192.168.1 and the last element
must be taken from the range 1-255, but excluding 250.
Open a browser on the PC and point it at the the Advantage 2000 system
default address 192.168.1.250.
Login to the system with the username ‘admin’and the password ‘1000’.
Click on the link ‘IP Adresses’ in the section ‘IP settings’, change the IP
address of the system and press ‘Save’ .

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IP Connection Testing
To check that the IP configuration is correct and both the PC and the Advantage 2000
are on the same network -
At the PC, from Windows -
•Go to <Start>
•Select <Run>
A window prompting the user to open a program will appear -
•Type "command" (or “cmd” in some cases for Windows 2000) in the white
field. The MS-DOS window opens with the following prompt - C:\_
•Type "ipconfig" at the cursor.
The details of the IP configuration of the PC will appear on the window - e.g.
Windows IP Configuration -
IP Address ......................... 192.168.1.251
Subnet Mask .................…… 255.255.255.0
Default Gateway ................ 192.168.1.254
Make sure that the configuration that appears on your PC is correct.
In order to test the IP connection between the PC and the Advantage 2000, type
"ping", followed by the IP address of the Advantage 2000. To test for the example
shown above, type -
Ping 192.168.1.250
The PC will ping the system with 32 bytes of data and report the results. If the IP
connection is correct, the results should state -
Packets: Sent=4, Received=4, Lost=0 (0% Lost).
If the IP connection is incorrect, check again that the system and the PC are in the
same IP address range and that the cabling connections are correct.
Safety Notes
This unit should only to be opened by service personnel.
There are no serviceable parts inside the housing

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3.1. Browser based programming
This section describes how to connect to the Browser interface on the Advantage
2000 and enter the basic configuration information needed for the operation of the
system. Once you have successfully connected to the browser, the full range of
features offered by the system can be programmed. The browser interface also
allows a software upgrade either locally by uploading it from a PC or remotely by
requesting it from a remote management server.
There is a Help Button on each feature-programming page. On clicking the Help
button, the Help page appears on screen giving an explanation of the feature and
indicating how to program the feature.
Programming is carried out from a PC using any standard Internet Browser, e.g.
Netscape Navigator or Microsoft Internet Explorer, that is connected to the system
either directly on the Ethernet Port or through a Local Area Network (LAN).
3.2. Enter Browser Based Programming
To use Browser Based Programming, the system and the PC must be on the same
network with an IP connection established between them as described above.
Open the Internet Browser and type the IP address of the system.
The default address is - http://192.168.1.250
The IP address of the system can be checked as described in section 2 above.
Once the IP connection is established, the following login page will be displayed:
http://192.168.1.250

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Enter:
Username: admin
Password: 1000
The main configuration page will now be displayed.

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3.3. System Programming Page
Following login, the main configuration screen, similar to that shown below, will be
displayed. This shows a list of all of the programmable settings for the system
divided into related groups for ease of programming.
Clicking on any one of these links will open the configuration page for that parameter.

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3.4. Manual Programming of the SIP trunk lines
The VoIP trunk lines of the Advantage 2000 may be configured automatically by the
network operator. However, should you need to programme the trunks manually, you
can do so by clicking the link ‘SIP Accounts’ under the heading SIP Trunks. The
following page will be displayed:
This page is used to display the status and parameters of the SIP external lines,
which connect to the Voice over IP public network. Each telephone number
corresponds to an account on the public VoIP network. Each account has a user
name and password. These details are provided by the operator of the network.
The parameters of the SIP accounts are displayed here. Press the ‘edit’ button to
configure. The following parameters are displayed.
NAME: The Advantage 2000 may allocate a name to each SIP account.
USERNAME: This is the username defined by the network operator for this SIP
account.
PROVIDER: This is location of the SIP server as defined by the network operator.
Typically it is in the format sip.operator.com.