Electra Professional Level II Manual

THIS MANUAL The Installation Service Manual provides the information required to install, program,
and maintain the ElectraProfessional Level IIand Level II Advanced systems.
This manual isdivided into three chapters asfollows:
Chapter 1: Hardware Specifications and Installation
Chapter 1 provides the information required to prepare and install the systems,
including applicable FCCrequirements and ULregulatory information.
Chapter 2: Programming
Chapter 2provides detailed instructions for performing System Programming.
Chapter 3: Guide to Feature Programming
Chapter 3 provides a guide or “roadmap” of the Memory Blocks associated with a
feature that are either required or can be programmed.
Chapter 4: System Maintenance
Chapter 4provides maintenance instructions and flowcharts for the systems.
SUPPORTING
DOCUMENTS In addition to the Installation Service Manual, the Electra Professional Level II and
Level IIAdvanced systemsare supportedby the following technical manuals:
Electra Professional Level II and Level II Advanced General Description
Manual (Stock Number 722020)
Designed and developed to provide a general overview of the Electra Professional Level
II and Level II Advanced systems, its features, configuration, service features,
specifications, and standards.
Electra Professional Level II and Level II Advanced Features and
Specifications Manual (Stock Number 722021)
Provides an expanded discussion of each feature that is available for the Electra
Professional Level II and Level II Advanced systems. In addition, the Features and
Specifications Manual provides Station Application, Operating Procedures, and Service
Renditions.
Electra Professional Level II and Level II Advanced Station Operations Manual
(Stock Number 722023)
This manual explains in detail the station operations for all station user features. This
manual isdesigned for useby installersand end users.

Electra Professional Level II and Level II Advanced Job Specifications Manual
(Stock Number 722024)
Used in conjunction with the Installation Service Manual, the Job Specifications
Manual is designed for the service technicians who are responsible for planning the
system installation, maintaining the system, and keeping records of system
programming and configuration. [This manual isincluded with the CPU-F( l-20 KTU.]
Electra Professional Level II and Level II Advanced Automatic Call
Distribution Manual (Stock Number 720234)
This manual is also included with the MIF-F(A)-10 KTU ( Stock Number 720233). It is
designed to provide the service technician with the instructions for programming the
ACD feature. This manual is also intended for the ACD supervisor, at the customer’s
site, to use to become familiar with the system in order to take full advantage of the
ACD/MIS feature.
Electra Professional Level II and Level II Advanced Least Cost Routing Manual
This manual is included with the Least Cost Routing software (Stock No. 722302). It
provides instructions for the service technician for programming the customer’s site for
Least CostRouting.
Electra Professional Level II and Level II Advanced Svstem Program
Technician Manual
This manual is included with the System Program Technician Software (Stock No.
722305). It is intended for use by the service technician when using the PC software to
program the Electra Professional Level IIand Level IIAdvanced systems. This manual _
explains the use of the various screenswithin the PC software that allow the technician
to program the systemto meet the individual customer’s needs.
Electra Professional Level II and Level II Advanced Ssstem Program End-User
Manual
This manual is included with the System Program End-User Software (Stock No.
722306). It is intended for use by the end-user when using PC software to make
day-to-day changes in the Electra Professional Level II and Level II Advanced systems
program. This manual explains the useofvarious screenswithin the PC software.

CHAPTER 1
HARDWARE SPECIFICATIONS
AND INSTALLATION

Electra Professional Level II & Level II
Advanced
CHAPTER 1
HARDWARE SPECIFICATIONS AND INSTALLATION
TABLE OF CONTENTS
December 1993
SECTION 1 INTRODUCTION
1.1
1.2
1.3
1.4
1.5
General Information . . . . .
.............................................................. l-l
.............................................................. l-l
RegulatoryInformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-2
1.2.1 Company Notification
...........................................................
l-3
1.2.2 BatteryDisposal ................................................................ l-4
1.2.3 IncidenceofHarm ............................................................... l-5
1.2.4 Radio Frequency Interference
....................................................
l-5
1.2.5 Hearing Aid Compatibility
.......................................................
l-5
1.2.6 DirectInwardDiaIing ........................................................... l-5
1.2.7 Voice Announcement/Monitoring Over DID Lines
..................................
l-6
1.2.8 Music On Hold
..................................................................
l-6
1.2.9 ServiceRequirements ........................................................... l-6
1.2.10 UL Regulatory Information
......................................................
l-6
1.2.11 DOCRequirements ............................................................. l-7
EquipmentList ...................................................................... l-8
Equipment General Information
........................................................
l-10
EquipmentDescription ................................................................ l-10
1.5.1 Level II Key Service Units and Power Supply Units
...............................
l-10
1.5.2 Level II Advanced Key Service Units and Power Supply Units
......................
l-l 1
1.5.3 CommonControl
Key Telephone Unit
............................................
l-11
1.5.4 Station Interface Key Telephone Units
...........................................
1-12
1.5.5 Trunk Interface Key Telephone Units
............................................
1-12
1.5.6 Optional Key Telephone Units
..................................................
l-14
1.5.7 Multiline Terminals andAssociated Equipment
...................................
1-15
1.5.8 Single Line Telephone Adaptor
..................................................
1-16
?_
SECTION 2 SYSTEM SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1:16
2.1 GeneralInformation ................................................................... 1-16
2.2 SystemBlockDiagram ................................................................ 1-17
2.3 System Control Capacities
.............................................................
1-19
2.4 Cabling Requirements
.................................................................
l-20
2.4.1 Cabling Specifications
..........................................................
l-20
2.4.2 Cabling Precautions
............................................................
1-21
Chapter 1- Table of Contents i

December 1993 Electra Professional Level II & Level II Advanced Installation Service Manual
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
Power Requirements
.................................................................. l-2 1
2.5.1
Power Supply Inputs
...........................................................
l-21
2.5.2 Power Supply Outputs Table
.................................................... l-22
2.53 Power Consumption and Dissipation Table
.......................................
l-22
2.5.4 Fuse Replacement Table
.......................................................
l-22
Environmental Conditions
.............................................................
l-23
OutsideLineTypes ................................................................... 1-23
Network and Control Specifications
.....................................................
l-23
2.8.1 Transmission ................................................................. l-23
2.8.2 Network .................................................................... l-23
2.8.3 Control .................................................................... 1-23
2.8.4 Telephones
.....................................................................
l-24
DialingSpecifications ................................................................. 1-24
2.9.1 Dial Pulse Address Signaling
...................................................
1-24
2.9.2 DTMF Address Signaling
.......................................................
l-24
BatteryBackup .................................................................... l-25
2.10.1 System Backup
................................................................
l-25
2.10.2 Memory Backup
...............................................................
1-25
Weights and Dimensions
..............................................................
l-26
ExternalEquipmentInterface ......................................................... l-27 -
2.12.1
2.12.2
2.12.3
2.12.4
2.12.5
2.12.6
Music On Hold/Station Background Music
.......................................
1-27
External Paging (Audio)
.......................................................
l-27
External Tone Ringer/Night Chime Output
......................................
1-27
SMDROutput ................................................................. l-27
PCConnection ................................................................ l-27
RelayContact ................................................................. l-27
Visual and Audible Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
2.13.1 Tone Patterns Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
2.13.2 Multiline Terminal LED Flash Pattern Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
2.13.3 DSS/BLF LED Indications Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-30
SECTION 3 HARDWARE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-30
3.1 GeneralInformation .................................................................. l-30
3.1.1 Programming Stations
.........................................................
l-30
3.1.2 Attendant Station
.............................................................
l-30
3.2 Determining Required Equipment
......................................................
1-3 1
3.2.1 Station Equipment
............................................................
1-31
3.2.2
InterfaceKTUs ................................................................ 1-31
3.3 InstallationExample .................................................................. 1-35
ii Chapter
1- Table of Contents

SECTION 4 KSU INSTALLATION
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-36
4.1
4.2
4.3
4.4
GeneralInformation ................................................................... 1-36
Site Preparation and MDF/IDF Construction ............................................. l-36
4.2.1 Precautionary Information ...................................................... l-36
4.2.2 SiteSurvey .................................................................... l-36
4.2.3 Site Limitations ............................................................... l-36
4.2.4 Site Selection Conditions ....................................................... l-37
4.2.5 MDF Construction ............................................................. l-37
Installing the Level II Key Service Unit (KSU) ........................................... 1-38
4.3.1 Basic KSU (ESF-SB-10 KSU) ................................................... 1-38
4.3.2 Expansion KSU (ESF-SE-10 KSU) ................................................ l-39
4.3.3 Opening the KSU Cover ........................................................ l-40
4.3.4 Wall Mounting the Basic and/or Expansion KSUs ................................. l-40
4.3.4.1 Wall Mounting the Basic KSU
......................................... l-40
4.3.4.2 Wall Mounting the Expansion KSU
.................................... 1-42
4.3.5 Floor Mounting the Basic and/or Expansion KSUs ................................. l-45
4.3.5.1 Floor Mounting the Basic KSU
........................................ 1-45
4.3.5.2 Floor Mounting the Expansion KSU
.................................... 1-45
4.3.6 Adding the Expansion KSU to an Installed System ................................ 1-48
4.3.7 Installing a PSF-S-20 PSU in the Basic and Expansion KSUs ....................... l-50
4.3.7.1 General Information
.................................................. l-50
4.3.7.2 Installing a PSF-S-20 PSU in the Basic KSU
............................ l-51
4.3.7.3 Installing a PSF-S-20 PSU in the Expansion KSU ....................... l-51
4.3.8 Battery Installation ............................................................ l-53
4.3.8.1 Connecting the Built-In Batteries
...................................... l-53
4.3.8.2 Installing and Connecting Expansion Batteries
......................... 1-54
4.3.8.3 CableRouting ........................................................ l-55
4.3.9 Grounding Requirements ....................................................... l-56
Installing the Level IIAdvanced Key Service Unit (KSU) ................................. l-57
4.4.1 BasicKSU (ESF-XB-10 KSU) ................................................... l-57
4.4.2 Expansion KSU (ESF-XE-10 KSU) .............................................. l-57
4.4.3 Opening the KSU Cover ........................................................ l-58
4.4.4 Wall Mounting the Basic and/or Expansion KSUs ................................. 1-59
4.4.4.1 Wall Mounting the Basic KSU ......................................... l-59
4.4.4.2 Wall Mounting the Expansion KSU
.................................... l-60
4.4.5 Floor Mounting the Basic and/or Expansion KSUs ................................. 1-62
4.4.5.1 Floor Mounting the Basic KSU
........................................ l-62
4.4.5.2 Floor Mounting the Expansion KSU
.................................... l-63
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111

December 1993 Electra Professional Level II & Level II Advanced Installation Service Manual
4.4.6 Installing a PSF-P-PO PSU in the Basic and Expansion KSUs
...................... l-64
4.4.6.1 GeneralInformation ................................................. l-64
4.4.6.2 Installing a PSF-P-20 PSU in the Basic KSU
............................ 1-65
4.4.6.3 Installing a PSF-P-20 PSU in the Expansion KSU
....................... 1-66
4.4.7 Battery Installation
............................................................ l-67
4.4.7.1 Connecting the Built-In Batteries
..................................... 1-67
4.4.7.2 Installing and Connecting Level II Advanced Expansion Batteries
........ 1-69
4.4.8 Grounding Requirements
....................................................... l-70
SECTION 5 INSTALLING A KEY TELEPHONE UNIT (KTU) ........................ l-71
5.1
5.2
5.3
5.4
General Information .................
51.1 Installation Precautions .......
5.1.2 KTU Installation .............
Common Control KTUs ...............
5.2.1 CPU-F( I-20 KTU ............
52.2 MMC-F-11 KTU ..............
Interface KTUs ...................
. . . . . . . . . . ...... ........ . .
1-71
. . 9 . . . . . . . ...... ........ . .
1-71
* . . . . . . . . . ...... ........ . .
1-71
. . .
. . . . . . ...... ........
l-72
. .
. . . . . . . . *
1-72
. . .
. . *. . . . , . .
l-76
53.1
5.3.2
5.3.3
5.3.4
5.3.5
5.3.6
5.3.7
5.3.8
. . . . . . . . . . . . . . ...*... . .
1-78
ESI-F(8)-21 KTU
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-78
SLI-F(8G)-21 KTU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . .
l-79
5.3.2.1 Power Failure Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
l-80
LLT-F(BG)-10 KTU
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
l-82
COI-F(4)-20 KTU
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-83
COI-F(8)-20 KTU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-84
DID-F(4)-10 KTU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
l-85
TLI-F(B)-10 KTU
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-86
DTI-F( j-10 KTUIDTI-F(A)-20 KTU and CLK-F-21 Unit
. . . . . . . . . . . . . . . . . . . . . . . . . .
1-87
5.3.8.1 DTI-F( )-lo KTUIDTI-F(A)-20 KTU
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
l-87
5.3.8.2 CLK-F-21Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-92
5.3.8.3 Tl Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-93
OptionalKTUs ................................................................... l-101
5.4.1 PBR-F@&ll KTU
............................................................ l-101
5.4.2 VRS-F(4)-11 KTU
............................................................ l-102
5.4.3 ECR-F-11 KTU
............................................................... l-103
5.4.4 MIF-F(S)-10 KTU
5.4.5 MIF-F(L)-10 KTU
5.4.6 MIF-F(A)-10 KTU
5.4.7 MIF-F(U)-10 KTU
.............................
.............................
.............................
.............................
......
.......................
l-106
......
....................... 1-116
......
....................... 1-123
......
....................... 1-128
iv Chapter
1- Table of Contents

December 19%
Installation Service Manual Electra Professional Level II & Level
II Advanced
SECTION 6 CABLE CONNECTIONS ............................................... . ... l-130
6.1 GeneralInformation ................................................................. l-130
6.1.1 Connection Requirements ....................................................
l-130
6.1.2 Cabling Precautions
..........................................................
l-136
6.2 Wiring Between the KSU and the MDF
................................................
l-136
6.2.1 KSUCables ................................................................. l-130
6.2.2 Connecting Cables to Special Connectors .......................................
1-133
6.2.3 OutsideLines ................................................................ 1-135
6.2.3.1 TLI-F(B)-10 K’I’U Cable Connections
.................................
1-135
6.2.3.2 ECR-F-11 KTU Cable Connections
...................................
1-136
6.2.3.3 DTI-F( )-lo KTU/DTI-F(A)-20 KTU Cable Connections
................ 1-137
6.2.3.4 SLI-F(8G)-21 KTU Cable Connections
................................ 1-138
6.2.4 Modular Terminal Connections ................................................
1-138
SECTION 7 TERMINAL INSTALLATIONS ............................................. l-140
7.1
7.2
7.3
7.4
7.5
GeneralInformation .................................................................
l-140
MultilineTerminals .................................................................
l-140
7.2.1 ETW-8-l (BK) TEL
........................................................... l-140
7.2.2 ETW-16DC-1 (BK) TEL
...................................................... 1-141
7.2.3 ETW-16DD-1 (BK) TEL
...................................................... 1-141
7.2.4 ETW-24DS-1 (BK) TEL
....................................................... 1-142
7.2.5 Connecting a Multiline Terminal tothe System
................................. 1-142
7.2.6 Installing the Designation Card, PlasticPanel, and Labels on a Multiline Terminal
1-143
7.2.7 Tilt StandAdjustment
........................................................ 1-144
EDW-48-( )(BK)Console ............................................................
1-145
7.3.1 Connecting the EDW-48-(
1 (BK) Console to the System
..........................
1-145
7.3.2 Installing the Plastic Panel on an Attendant Add-On Console
....................
1-146
SLT-F(lG)-10 ADP
..................................................................
1-146
7.4.1 Connection ..................................................................
l-146
7.4.2 Wall Mounting the SLT-F(lG)-10 ADP
......................................... 1-147
WallMountingUnit .................................................................
1-148
7.5.1 General Information
......................................................... 1-148
7.5.2 Installing the Wall Mounting Unit [WMU-W (BK)]
..............................
1-148
SECTION 8 ANCILLARY DEVICE
CONNECTION ...................................... l-150
8.1 GeneralInformation ................................................................. l-150
8.2 Installing the Ancillary Device Adaptor Unit [ADA(l)-W (BK) or ADA(B)-W (BK)I in the
Multiline Terminal
..................................................................
l-150
Chapter 1 - Table of Contents
V

December 19%
Electra Professional Level II & Level IIAdvanced Installation Service Manual
SECTION 9
OPTIONAL EQUIPMENT CONNECTION ................................... 1-152
9.1 GeneralInformation ................................................................. 1-152
9.2 Music On Hold
.......................................................................
1-152
9.3 ExternalPaging ................................................................... 1-154
9.4 External Tone Ring/Night Chime
......................................................
l-156
SECTION 10 LCD INDICATIONS TABLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-158
SECTION 11 FEATURE ACCESS CODES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*.......... l-160
--
Chapter
1- Table of Contents