Electro Industries/GaugeTech ProtoCom User manual

V.1.04
September 16, 2021

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ProtoCom/ProtoCom-Lon Installation and OperationManual Version1.04
Published by:
Electro Industries/GaugeTechTM
1800 Shames Drive
Westbury,NY 11590
Copyright Notice
All rights reserved. No part of this publication may be reproduced or transmitted in
any form or by any means, electronic or mechanical, including photocopying, record-
ing, or information storage or retrieval systems or any future forms of duplication, for
any purpose other than the purchaser's use, without the expressed written permission
of Electro Industries/GaugeTech.
© 2021 Electro Industries/GaugeTech
Shark®, Nexus®, CommunicatorPQA®, and MeterManagerPQA® are registered
trademarks of Electro Industries/GaugeTech. The distinctive shapes, styles, and over-
all appearances of all Shark® and Nexus® devices are trademarks of Electro Indus-
tries/GaugeTech. V-SwitchTM are trademarks of Electro Industries/GaugeTech.
Microsoft® and Windows® are either registered trademarks or trademarks of Micro-
soft Corporation in the United States and/or other countries.
Powered by FieldServer.
Metasys® is a registered trademark of Johnson Controls, Inc.
LonWorks® is a registered trademark of Echelon Corp.
BACnet® is a registered trademark of ASHRAE.
Modbus® is a registered trademark of Schneider Electric, licensed to the Modus
Organization, Inc.

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Customer Service and Support
Customer support is available 8:00 am to 8:00 pm, Eastern Standard Time, Monday
through Friday. Please have the model, serial number and a detailed problem descrip-
tion available. If the problem concerns a particular reading, please have all meter
readings available. When returning any merchandise to EIG, a return materials
authorization number is required. For customer or technical assistance, repair or
calibration, phone [phone] or fax [phone].
Product Limited Warranty Certificate
1.Electro Industries/Gauge Tech ("Electro") warrants its metering products ("the
Product") against defects in material and workmanship, subject to the terms and con-
ditions stated herein. This limited warranty extends to and covers only the Customer,
as the purchaser of Electro's Product; the Customer represents and warrants to Elec-
tro that the Customer is subject to and bound by the limited warranty and disclaimer
of warranty contained herein.
2.PRODUCT LIMITED WARRANTY
Electro warrants that commencing from the Product's date of delivery (the date the
Product leaves Electro's manufacturing facility) and continuing immediately following
thereafter for a period of four (4) consecutive years, that the Product will be free from
defects in material and workmanship, and except for the foregoing, the Product is sold
AS IS with all faults. This warranty does not apply to defects resulting from unautho-
rized modification, misuse, or use of the Product for any use other than electrical
power monitoring, which is the intended and normal use of the Product. The Cus-
tomer's sole and exclusive remedy and the entire liability of Electro under this limited
warranty will be, at Electro's option, as follows: (i) the Product's repair; or (ii) ship-
ment of a replacement Product within the above stated warranty period. To exercise
this limited warranty, the Customer must give notice (See Section 5) to Electro's cus-
tomer-support department and give additional notice to Electro's customer-support
department by facsimile or by telephone for Electro's instructions for the Product's
return or repair. If the Product is repaired, Electro will ship the repaired Product to the
Customer. THE FOREGOING WARRANTIES ARE THE SOLE WARRANTIES, EXPRESS OR
IMPLIED, GIVEN BY ELECTRO IN CONNECTION WITH THE PRODUCT, AND ELECTRO
DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LMITED TO WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT
OF THIRD-PARTY RIGHTS AND WARRANTIES AGAINST LATENT DEFECTS. The Cus-

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tomer must notify Electro promptly, but in no event more than four (4) year after the
Product's date of delivery of any claimed breach of this warranty, or such claim shall
be time barred.
3.PRODUCT LIMITED WARRANTY RESTRICTIONS
THE LIMITED WARRANTY CONTAINED HEREIN WILL NOT BE GIVEN OR APPLY, AND
NO EXPRESS OR IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO WARRAN-
TIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE NON-INFRINGE-
MENT OF THIRD PARTY RIGHTS AND WARRANTIES AGAINST LATENT DEFECTS SHALL
BE DEEMED APPLICABLE, GIVEN OR PROVIDED BY ELECTRO WITH RESPECT TO OR
CONCERNING THE PRODUCT, IF: (a) the Product has been altered, except by Electro
or Electro's authorized representative; (b) the Product has not been installed, oper-
ated, repaired, or maintained in accordance with instructions supplied by Electro; (c)
the Product has been subjected to abnormal physical or electrical stress, abnormal
environmental conditions, misuse, negligence, or accident; (d) the Product is used in
ultrahazardous activities; or (e) the Customer failed to pay Electro the Product's pur-
chase price pursuant the Terms of Sale published by Electro at https://www.elec-
troind.com/pdf/docs/electro-terms-of-sale.pdf.
4.DISCLAIMER OF WARRANTY AND LIMITATIONS OF LIABILTY
EXCEPT AS EXPRESSLY GIVEN IN THIS LIMITED WARRANTY SECTION, ALL EXPRESS
OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING,
WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABIL-
ITY, FITNESS FOR A PARTICULAR PURPOSE, NON- INFRINGEMENT, SATISFACTORY
QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARIS-
ING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY
EXCLUDED IN THEIR ENTIRETY TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW
AND ARE EXPRESSLY DISCLAIMED BY ELECTRO, AND ARE WAIVED BY THE CUS-
TOMER. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WAR-
RANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD STATED
HEREIN. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS
LIMITIED WARRANTY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE.
EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, ELECTRO HEREBY DISCLAIMS
AND CUSTOMER WAIVES ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES
(WHETHER EXPRESS, IMPLIED, OR STATUTORY), INCLUDING, WITHOUT LIMITATION,

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ANY WARRANTY OR CONDITION (A) OF MERCHANTABILITY, FITNESS FOR A PARTICU-
LAR PURPOSE, NONINFRINGEMENT, TITLE, SATISFACTORY QUALITY, QUIET ENJOY-
MENT, ACCURACY, OR SYSTEM INTEGRATION, OR (B) ARISING FROM ANY COURSE
OF DEALING, COURSE OF PERFORMANCE, OR USAGE IN THE INDUSTRY. TO THE
EXTENT AN IMPLIED WARRANTY OR CONDITION CANNOT BE DISCLAIMED, SUCH
WARRANTY OR CONDITION IS LIMITED IN DURATION TO THE APPLICABLE EXPRESS
WARRANTY PERIOD. CUSTOMER SHALL NOT IN ANY EVENT BE ENTITLED TO, AND
ELECTRO SHALL NOT BE LIABLE FOR, INDIRECT, SPECIAL, INCIDENTAL, PUNITATIVE
OR CONSEQUENTIAL DAMAGES OF ANY NATURE INCLUDING, BUT NOT LIMITED TO
AND WITHOUT LIMITATION, BUSINESS INTERRUPTION COSTS, REMOVAL OR REIN-
STALLATION COSTS, REPROCUREMENT COSTS, LOSS OF PROFIT OR REVENUE, LOSS
OF DATA, PROMOTIONAL OR MANUFACTURING EXPENSES, OVERHEAD, INJURY TO
REPUTATION OR LOSS, EVEN IF ELECTRO HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.
ELECTRO'S LIABILITY TO THE CUSTOMER, AND CUSTOMER'S RECOVERY FROM ELEC-
TRO FOR ANY CLAIM, INCLUDING BUT NOT LIMITATED TO A WARRANTY CLAIM,
SHALL NOT EXCEED CUSTOMER'S PURCHASE PRICE FOR THE PRODUCT PAID BY THE
CUSTOMER FOR THE PRODUCT, WHICH GAVE RISE TO SUCH CLAIM IRRESPECTIVE
OF THE NATURE OF THE CLAIM, WHETHER IN CONTRACT, TORT, WARRANTY OR OTH-
ERWISE. ELECTRO SHALL NOT BE LIABLE FOR, AND THE CUSTOMER SHALL INDEM-
NIFY, DEFEND AND HOLD ELECTRO HARMLESS FROM THE FOLLOWING: ANY CLAIMS
BASED ON ELECTRO'S COMPLIANCE WITH END USER'S OR CUSTOMER'S DESIGNS,
SPECIFICATIONS OR INSTRUCTIONS; MODIFICATION OF ANY PRODUCT BY A PARTY
OTHER THAN ELECTRO; MODIFICATION OF ANY SOFTWARE MADE BY A PARTY OTHER
THAN ELECTRO; THE USE OF THE PRODUCT OR SOFTWARE FOR ANY USE OTHER
THAN ELECTRICAL POWER MONITORING; AUTHORIZED OR UNAUTHORIZED USE OF
THE PRODUCT OR SOFTWARE; MISUSE OF THE PRODUCT OR SOFTWARE; THE SOFT-
WARE'S OR PRODUCT'S USE IN COMBINATION WITH OTHER EQUIPMENT, GOODS,
SOFTWARE OR PRODUCT. IF, FOR ANY REASON, THE FOREGOING LIMITATIONS ARE
FOUND BY AN ARBITRATION PANEL OR COURT OF COMPETENT JURISDICTION TO BE
INVALID OR INAPPLICABLE UNDER ANY APPLICABLE LAW, CUSTOMER AGREES THAT
ELECTRO'S TOTAL LIABILITY FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION OF
ANY KIND OR NATURE SHALL BE LIMITED TO CUSTOMER'S PURCHASE PRICE FOR
THE PRODUCT LICENSED BY THE CUSTOMER FROM ELECTRO, WHICH GAVE RISE TO
SUCH CLAIM, WITHOUT REGARD TO ANY ACTUAL DAMAGES; INDIRECT, SPECIAL,

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DIRECT OR CONSEQUENTIAL DAMAGES; PUNITIVE OR EXEMPLARY DAMAGES PRO-
VIDED FOR BY ANY SUCH APPLICABLE LAW.
5.NOTICES
All notices required or permitted under this limited warranty will be in writing and will
be deemed given one (1) day after deposit with a commercial express courier specify-
ing next day delivery (or two (2) days for international courier packages specifying 2-
day delivery), with written verification of receipt. All communications will be sent to
the address set forth below, and notices to Electro shall be further addressed to Attn:
Customer Support.
Electro Industries/Gauge Tech
1800 Shames Drive
Westbury, NY 11590
Attn: Customer Support
Use of Product for Protection
OUR PRODUCTS ARE NOT TO BE USED FOR PRIMARY OVER-CURRENT PROTECTION.
ANY PROTECTION FEATURE IN OUR PRODUCTS IS TO BE USED FOR ALARM OR
SECONDARY PROTECTION ONLY.
Statement of Calibration
Our instruments are inspected and tested in accordance with specifications published
by Electro Industries/GaugeTech. The accuracy and a calibration of our instruments
are traceable to the National Institute of Standards and Technology through equip-
ment that is calibrated at planned intervals by comparison to certified standards. For
optimal performance, EIG recommends that any meter, including those manufactured
by EIG, be verified for accuracy every five years using NIST traceable accuracy stan-
dards. In general, EIG metering devices should not require regular adjustments to
maintain published accuracy. If the meter is to be used for revenue purposes, follow
the verification and calibration guidelines adopted by your local utility.
Disclaimer
The information presented in this publication has been carefully checked for reliabil-
ity; however, no responsibility is assumed for inaccuracies. The information contained
in this document is subject to change without notice.

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Safety Symbols
In this manual, this symbol indicates that the operator must refer to
an important WARNING or CAUTION in the operating instructions.
Please see Chapter 4 for important safety information regarding
installation and hookup of the ProtoCom/ProtoCom-Lon unit.
Dans ce manuel, ce symbole indique que l’opérateur doit se référer à un important
AVERTISSEMENT ou une MISE EN GARDE dans les instructions opérationnelles.
Veuillez consulter le chapitre 4 pour des informations importantes relatives à l’instal-
lation et branchement de ProtoCom/ProtoCom-Lon.
UL Compliance
For UL compliance, the following instructions must be met when operating the
ProtoCom/ProtoCom-Lon:
• The units shall be powered by listed LPS or Class 2 power supply suited to the
expected operating temperature range.
• The interconnecting power connector and power cable shall:
• Comply with local electrical code
• Be suited to the expected operating temperature range
• Meet the current and voltage rating for the ProtoCom/ProtoCom-Lon
• Furthermore, the interconnecting power cable shall:
• Be of length not exceeding 3.05m (118.3")

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• Be constructed of materials rated VW-1 or FT-1 or better
• If the unit is to be installed in an operating environment with a temperature above
65 °C, it should be installed in a Restricted Access Area requiring a key or a special
tool to gain access.
• This device must not be connected to a LAN segment with outdoor wiring.
Our Focus at Electro Industries/GaugeTech (EIG)
EIG exclusively delivers integrated energy and power quality monitoring solutions uti-
lizing AI and deep industry expertise to improve reliability, efficiency, and sustainabil-
ity. With over 50 years' experience in the electrical industry, EIG has developed
extensive energy management and power quality expertise to help customers find
ideal solutions to complex challenges. Our corporate culture promotes being cutting
edge and investing in R&D to continually improve our customer experience.
Our solutions are designed to deliver results in days, not years. Known for our reputa-
tion as being a dependable provider and for exemplary service and support, EIG is
committed to customer satisfaction.
.

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Table of Contents
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Table of Contents
Copyright Notice i
Customer Service and Support iii
Product Limited Warranty Certificate iii
Use of Product for Protection vi
Statement of Calibration vi
Disclaimer vi
Safety Symbols vii
UL Compliance vii
Our Focus at Electro Industries/GaugeTech (EIG) viii
1: Introduction to the ProtoCom/ProtoCom-Lon 1-1
1.1: Overview of the ProtoCom/ProtoCom-Lon Gateway 1-1
1.2: EIG Devices and Available Point Count 1-2
1.3: Specifications 1-3
1.4: ProtoCom/ProtoCom-Lon Dimensions 1-4
1.5: Electrical Connections 1-5
1.6: Use of DIP Switches 1-7
1.7: Removing the Top Cover from the ProtoCom/ProtoCom-Lon
(ONLY if Necessary) 1-8
1.7.1: Replacing the Top Cover 1-11
1.8: Web Configurator 1-11
1.9: ProtoCom/ProtoCom-Lon Installation 1-13
1.9.1: Mounting on a DIN Rail 1-13

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1.9.2: Mounting on a Panel 1-14
1.10: Navigating This Manual 1-15
2: Using the ProtoCom/ProtoCom-Lon 2-1
2.1: Step One - Configure Modbus Communication Settings 2-1
2.2: Step Two - Select the Desired Field BAS Protocol (ProtoCom
only) 2-3
2.3: Step Three - Enable Auto-discovery 2-4
2.4: Step Four - Set MAC Address/Device Instance/Node-ID (Proto-
Com only)/IP Address 2-5
2.4.1: Set MAC Address - for BACnet MS/TP Protocol Only 2-5
2.4.2: Set the Device Instance - for BACnet MS/TP and BACnet/IP
Protocols 2-6
2.4.2.1: Change Node_Offset Value 2-6
2.4.3: Device Node-ID for Metasys N2, Modbus/TCP, and DF1
Protocols 2-7
2.4.4: Set IP Address for Ethernet Devices Connected to ProtoCom 2-8
2.5: Step 5: Set the Baud Rate for BACnet MS/TP and DF1 Protocols 2-9
2.6: Step 6 - Connect the ProtoCom/ProtoCom-Lon to the Meter 2-10
2.6.1: Biasing the Modbus RS485 Network (only if necessary) 2-12
2.6.2: Set End of Line Termination Switch for the Modbus RS485 Port
(only if necessary) 2-13
2.7: Step 7 - Connect to the RS485/LonWorks Network (BACnet
MS/TP, Metasys N2, DF1, or LonWorks) 2-14
2.8: Step 8 - Connect Power to the ProtoCom/ProtoCom-Lon 2-15
2.9: Step 9 - Turn Off Auto-discovery After Completion to Save
Configuration 2-16

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2.10: Step 10: Additional Configuration 2-17
2.10.1: Use the Web Configurator to Configure IP Address for
BACnet IP and EtherNet/IP 2-17
2.10.2: Set Up a Password 2-21
2.10.3: Configure the ProtoCom-Lon 2-23
2.10.4: Configure the Ethernet Device Connection 2-25
3: Troubleshooting 3-1
3.1: LED Diagnostics for Modbus RTU Communications Between
ProtoCom/ProtoCom-Lon and Devices 3-1
3.1.1: No Communication on Modbus RTU (Meter) Side 3-2
3.1.2: Field Communication Problems 3-2
3.2: Lost or Incorrect IP Address 3-3
3.3: Clearing Profiles 3-5
A: Protocol Data Points for EIG Meters A-1
A.1: Shark® 100 Meter A-2
A.2: Shark® 200 Meter A-4
A.3: Nexus® 1252/1262/1272 Meters A-7
A.4: DMMS 425 Meter A-9
A.5: Nexus® 1500 Meter A-10
A.5: Nexus® 1500 Meter A-11
A.6: MP200-Y Metering System A-12
A.7: MP200-S Metering System A-16
A.8: Shark® 250/270 Meter A-37
A.9: PQMII Meter A-40

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B: MAC Address DIP Switch Settings B-1
C: Validating the ProtoCom in the Field (BACnet MS/TP or BACnet/IP) C-1
C.1: Download the CAS Explorer and Request an Activation Key C-1
C.2: CAS BACnet Setup C-3
C.2.1: CAS BACnet MS/TP Setup C-3
C.2.2: CAS BACnet/IP Setup C-6

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1: Introduction to the ProtoCom/ProtoCom-Lon
1: Introduction to the ProtoCom/
ProtoCom-Lon
1.1: Overview of the ProtoCom/ProtoCom-Lon Gateway
The ProtoCom/ProtoCom-
Lon is an external, high
performance Building Auto-
mation System (BAS)
multi-protocol gateway that
is pre-configured to auto-
matically communicate
between Electro Industries/
Gaugetech (EIG) meters
and GE’s PQMII meter, and
various building automation
protocols.
The ProtoCom supports: BACnet® MS/TP, BACnet®/IP, Johnson Controls’ Metasys®
N2, EtherNet/IP and DF1, and Modbus® TCP protocols; and the ProtoCom-Lon sup-
ports the LonWorks® protocol. With the ProtoCom, the meters’ Modbus communica-
tion is converted into BACnet or other popular BAS protocols. With the ProtoCom-Lon,
the meters’ Modbus communication is converted into LonWorks® protocol.
The ProtoCom/ProtoCom-Lon enables communication with Building Automation Sys-
tems (BAS) and Sierra Monitor Corporation (SMC) Cloud. SMC Cloud enables remote
device control, data access, and troubleshooting.
The ProtoCom/ProtoCom-Lon connects to either the EIG and GE meter’s RS485 port
or via network connection to the Ethernet port. The ProtoCom/ProtoCom-Lon unit also
has an auto-discovery mode that automatically identifies and configures meters con-
nectedvia the RS485 serial port. with auto-discovery, you do not need to do manual
mapping of the meter’s Modbus points.
The ProtoCom/ProtoCom-Lon is shipped as a kit (ProtoCom-KT/ProtoCom-Lon-KT)
which consists of the unit, a power supply, a communication cable, a one page Quick-
start guide, and this manual on a CD.
Figure 1.1: ProtoCom/ProtoCom-Lon

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1: Introduction to the ProtoCom/ProtoCom-Lon
1.2: EIG Devices and Available Point Count
The total number of devices attached to ProtoCom cannot exceed 1500 Modbus
registers for BACnet MS/TP, BACnet/IP, Modbus/TCP, Metasys N2, EtherNet/IP, or DF1.
The total number of devices attached to ProtoCom-Lon cannot exceed 1000 Modbus
registers for LonWorks.
Refer to the following table for the supported EIG meters and their associated data
points.
Devices Point
Count
Shark®100 Meter 59
Shark®200 Meter 71
Shark®250/270 Meter 67
Nexus®1252 1262 1272 Meters 48
DMMS 425 Meter 46
Nexus®1450 Meter
Nexus®1500 Meter 56
MP200-Y Metering System 241
MP200-S Metering System 571
PQMII Meter 62

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1: Introduction to the ProtoCom/ProtoCom-Lon
1.3: Specifications
ProtoCom ProtoCom‐Lon
Electrical
Connections
One6‐pinPhoenixconnector,oneRS485+/‐
groundport,power+/‐framegroundport
One3‐pinRS485Phoenixconnector,one
RS485+/‐groundport
OneEthernet‐10/100Ethernetport
One6‐pinPhoenixconnector,oneRS485+/‐
groundport,power+/‐framegroundport
OneEthernet10/100BaseTport
OneFTT‐10LonWorksport
Approvals:
CECertified;UL916approved;WEEEcompliant;EN60950‐1,EN50491‐3andCSAC22‐2
standards;FCCClassAPart15;DNP3conformancetested;RoHSCompliant;CSA205
Approved;BTLMarked;LonMarkCertified
Power
Requirements Multi‐modepoweradapter:(9‐30)VDCor(12‐24)VAC
Physical
Dimensions 11.5cmLx8.3cmWx4.1cmH(4.5x3.2x1.6in.)
Weight: 0.2kg(0.4lbs)
Operating
Temperature:
‐40°Cto+75°C(‐40°Fto+167°F)
SurgeSuppression EN61000‐4‐2ESD;EN61000‐4‐3EMC;EN61000‐4‐4EFT
Humidity: 5‐90%RH(non‐condensing)
(Specificationssubjecttochangewithoutnotice)

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1: Introduction to the ProtoCom/ProtoCom-Lon
1.4: ProtoCom/ProtoCom-Lon Dimensions
Figure 1.2: ProtoCom Dimensions in inches[cm]

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1: Introduction to the ProtoCom/ProtoCom-Lon
1.5: Electrical Connections
Figure 1.3: ProtoCom Electrical Connections

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Figure 1.4: ProtoCom-Lon Electrical Connections