ELWING Yuvy User manual

FREEDOM
IN MOTION

User guide for the following products :
- Yuvy
This way
if you prefer video tutorials

Welcome to the Elwing team!
You feel this wind of freedom, just a few pages away...
Patience, here is a little reading!
WARNING!
• Always wear appropriate clothing, and make yourself visible to
drivers.
• It is mandatory to install lighting, signaling devices and a horn on
your bike.
• Wearing a helmet is strongly recommended and mandatory for
children under 12 years of age.
• Check your bike before each use.
• If you detect a problem, do not use your bike until you have xed it.
• If the bike is damaged, contact a professional for a complete
overhaul.
• For adjustment and maintenance of certain components, please
refer to this user manual or ask your retailer for advice.
Read this manual carefully
before using your bike for the rst time.

START.
« Those who have ridden a bike know
that nothing in life is ever at.»
René Fallet
1. Components of the YUVY 8
2. Package contents 8
Tool kit 9
3. Assembly 10
Handlebars 10
Pedals 11
Tightening check 11
Brake honing 11
4. How Yuvy works 12
Switching your Yuvy on and off 12
Switching the lights on and off 12
Activate pedestrian mode 12
5. The screen 13
Level of assistance 14
Battery life 15
Distance travelled 15
Access to parameters 16
6. Optional accessories assembly 17
1. Before the rst use 19
2. Législation Française sur les VAE 20
3. Compatibles accessories 20
4. Gross Vehicle Weight Rating 21
5. Transport of children and loads 21
1. Use of original parts 23
2. Cleaning and lubrication 23
3. Tightening torque 23
4. Maintenance of components 25
Battery 25
Wheels 25
Brakes 28
Derailer 28
Headset 29
5. Wearing parts and inspection
frequency 30
6. Error codes 32
1. Repair and maintenance 33
2. 14-day cooling-off period 33
START.
RIDE.
PAMPER.
WARRANTY & AS.
TABLE OF CONTENTS
1
2
3
4

START.START.
8 9
1. Components of the Yuvy
• Electric bike Yuvy
• Pedals
• Charger
• Tool kit
+Optional accessories (mudguards, foot
caps, etc.)
2. Package contents
Open the box to discover the contents.
Pedals
Chain
Rear
derailer
Rear wheel
Motor
Battery
2 passengers
seat
Frame
Handlebars
Brake caliper
Front wheel
Front light
Disc brake
Rear light
TOOL KIT
START.
9
Flat spanners x3
large, medium, small
Allen keys x4
2.5mm (M3) / 4mm (M5) /
5mm (M6) / 6mm (M8)
Phillips screwdriver

START.START.
10 11
• Screw the right-hand pedal (marked «R»
on the pedal shaft) clockwise.
• Screw the left pedal (mark «L» on the
pedal shaft) counter-clockwise.
3.2 Pedals
To install your pedals, simply follow these steps:
The recommended torque is 35 Nm. Adding a small amount of assembly grease to the threads
of each pedal can simplify this operation (available from DIY or bike shops).
LEFT
L
RIGHT
R
3.3 Tightening check
3.4 Brake honing
Before using the bike for the rst time, make sure the wheels, stem and brakes (levers, calipers
and discs) are tight.
A break-in period is necessary for your new
brakes to deliver their full power.
Badly broken-in brake pads could lead to poor
braking and may generate noise.
The break-in consists of a succession of
progressive and brief braking operations,
without locking the wheels (do not make long
and light braking operations).
• First, check the tightness of the front and
rear wheels.
• Then carry out a series of brake
applications with the rear brake (one
brake after the other must be run in):
1. Ride the bike at a moderate speed
(between 15 and 20 km/h).
2. Brake hard with the rear brake only
until about 5 km/h.
3. Repeat the operation 10 times (you
will see an improvement in braking).
• Do the same for the front brake.
3. Assembly
3.1 Handlebars
Follow the steps below to straighten it:
1. Slightly loosen the 4 screws on the screen
to allow it to be rotated back and forth.
2. Tilt the screen forward to access the rst 2
screws of the stem.
(Figure 1)
Unscrew these slightly.
3. Tilt the screen back to access the other 2
screws on the stem.
(Figure 2)
Unscrew these slightly.
4. Adjust the tilt of the handlebars according
to your height and the position you want to
achieve when using the bike. By default, we
recommend that the handlebars are placed
in line with the head tube.
(Figure 3).
5. Once the position has been determined,
tighten the 4 screws to hold the handlebars
in position.
6. Finally, reposition the screen to the desired
angle and tighten the 4 screws.
When you receive your YUVY, the handlebars are folded in on themselves.
NOTE
For optimal ergonomics you can also adjust the
angle of the brake levers: the axis of the ngers
on the brake lever should be in line with the axis
of the arm.
3. Assembly

START.START.
12 13
4. How Yuvy works
4.3 Activate pedestrian mode
• Keep the [-] button pressed.
• This mode is used with the throttle
trigger to help you push the bike when
you are walking alongside (electric
assistance limited to 6 km/h).
4.2 Switching lights on and off
• Keep the [+] button pressed until the
front and rear lights are switched on or
off.
4.1 Switching your Yuvy on and
off
• Press and hold the [ON/OFF] button.
5. The screen
Support
Level of assistance (see 5.1)
Battery
Battery life (see 5.2)
Distance travelled
Partial or total (see 5.3)
Speed
Setting the units of measurement (see 5.4)
Time
Setting the time (see 5.4.)
Mode
START.
13

START.START.
14 15
The display shows the selected level of power assistance.
NOTES
During the break-in period or on long climbs (>5min), you should not exceed level 3 with the bike
to avoid damaging the motor and the battery.
The throttle ONLY meters the speed. You will have 100% power available immediately. And this
is true regardless of the level of assistance you have selected on the LCD screen (Level 1 to 5).
LEVEL 1
10% assistance (up to 13 km/h)
LEVEL 2
20% assistance (up to 17 km/h)
LEVEL 3
40% assistance (up to 20 km/h)
LEVEL 4
75% assistance (up to 23 km/h)
LEVEL 5
100% assistance (up to 25 km/h)
LEVEL 0
No assistance, only the accelerator works if it is connected.
5.1 Level of assistance
• Press [+] to increase the level of
assistance or [-] to decrease it.
• Level 1 is selected by default when you
switch on the bike.
5.2 Battery life
5.3 Distance travelled
• To switch between the total distance travelled («TOTAL») and the partial distance
(«TRIP»), press [ON/OFF].
The following symbols give you information about your battery life:
5. The screen 5. The screen

START.START.
16 17
Access to advanced settings
1. Press [ON/OFF] to turn on the bike. Press
and hold the [+] and [-] buttons to access
the settings.
2. Hold down the [+] and [-] buttons, while
pressing the [ON/OFF] button 8 times to
access the advanced settings.
1st advanced parameter: Wheel diameter
setting. This parameter is set by default to 20
in, i.e. 20 inches.
2nd advanced parameter (oFT): Setting of the
automatic sleep time (between 0 and 60 min).
3rd advanced setting (dH): Setting the
number of assistance levels (between 2 and
9). The YUVY is delivered with a setting of 5
levels. Level 1 (20% assistance) to 5 (100%
assistance). If you choose a 9 level assistance
setting, the assistance will be scaled from 20%
to 100% over 9 levels
5.4 Access to parameters
• To access the settings, press and hold the [+] and [-] buttons. Press the [ON/OFF] button to
navigate through the menus.
1st parameter
You can change the unit of measurement by
pressing [+] or [-].
2nd parameter
Screen and rear light brightness.
3rd parameter
Setting the time.
6. Optional accessories assembly
Mudguard
In order to avoid friction that could lead to a puncture, make sure that there is a minimum
distance of 6 mm between the tyre and the mudguard at all points. This check should be
carried out regularly and every time you change the tyres on your bike.
Observe the original tyre size to maintain this gap. If the gap is smaller, contact your retailer so
that he can make the adjustment.
Regularly check the tightness of the xing points of your mudguards (refer to the Table of
recommended tightening torques)
Footrest
2 screws per footrest.
Screwed into the inserts
provided for this purpose..
Front basket
2 bolts.
Rear basket
3 bolts.
Accelerator
To install the throttle trigger, remove the handle (2 screws) and
brake lever (1 screw) by sliding them along the handlebars.
Position the trigger so that you can reach it with your thumb.
Reposition the handle and the brake lever.
NOTE
The throttle can be placed on the left or right side of the vehicle
as desired.
5. The screen

RIDE.
19
RIDE.
«On a bike, you breathe, admire, hear
nature itself. It is that movement endows
us with a hitherto unknown sensitivity.»
Maurice Leblanc
1. Before the first use
It is therefore important that you feel
comfortable when using it.
The YUVY is designed for people between 1.60
and 1.85 metres tall.
It is designed for urban use, on tarmac, paved
roads or cycle paths.This bike can occasionally
be used on gravel or unpaved roads in good
condition. It has not been designed for jumps
and off-road, rough and/or competitive use.
This bike complies with the EN 15194 standard
“Electrically assisted bicycles”.
Please read and follow the instructions below.
They will help you to ride safely and get the
most out of your YUVY:
• Before riding, always check your bike
thoroughly (handlebars, stem, saddle,
wheels, brakes).
• In all circumstances, respect the trafc
regulations of the country in which you
are travelling so as not to put yourself in
danger. Note that some countries impose
specic equipment or safety rules. Make
sure you follow the local laws.
• An electric bicycle allows you to ride
regularly at 25 km/h, even uphill. Beware,
experience has shown that other users,
motorists, cyclists and pedestrians are
often unaccustomed to these speeds
for a bike. You must therefore anticipate
their reactions as much as possible and
slow down if necessary.
• Take time to get used to your new bike.
The powerful disc brakes are sensitive
and do not require a lot of lever pulling to
slow down, so get used to their behaviour.
• An electrically assisted bike behaves
slightly differently from a normal bike.
Progressive practice and proper training
will help you develop your skills.
• Also be aware that after a short break-
in period, cable tensions, brakes and
steering may need to be adjusted. Go
to the “3. PAMPER” section to do this.
If anything seems abnormal during this
period, or if you have any questions
about the use of your bike, please do not
hesitate to contact us.
Via our website: www. elwing.co
The YUVY is unique, so are you!

RIDE. RIDE.
2120
2. Législation française sur les VAE
Afin de circuler sur la voie publique, il est
demandé à l’utilisateur du vélo électrique
ELWING de s’assurer du respect du code de
la route.
L’attention de l’utilisateur porte
particulièrement sur les règles suivantes (liste
non exhaustive) :
• L’utilisateur doit être âgé d’au moins 12
ans.
• Le vélo doit comprendre un dispositif de
freinage.
• La vitesse du vélo ne doit pas dépasser
25 km/h.
• Toute modification du vélo ELWING par
l’utilisateur est de la seule responsabilité
de celui-ci. ELWING décline toute
responsabilité en cas de dommage subi
ou causé par un vélo lorsque le vélo a été
modifié par l’utilisateur.
Règles concernant l’équipement :
• Le port du casque est recommandé.
• Hors agglomération, l’utilisateur doit être
muni d’un gilet haute visibilité ou d’un
équipement réfléchissant équivalent.
• La nuit, ou le jour lorsque la visibilité est
insuffisante, la loi vous oblige en tant que
cycliste à avoir un équipement d’éclairage
avant et arrière sur votre vélo.
Règles concernant les espaces de circulation
en agglomération et hors agglomération.
Sauf toute autre règle locale contraire,
l’utilisateur doit respecter les règles suivantes :
En agglomération
• Circuler avec le vélo sur la bande ou la
piste cyclable.
• En l’absence de bande ou de piste
cyclable, circuler uniquement sur les
routes limitées à 50km/h.
Hors agglomération
• Circuler avec le vélo sur les voies vertes
ou les pistes cyclables.
ELWING est le plus à même pour vous
conseiller et pour réaliser toutes les opérations
de maintenance, mais si vous préférez faire
certaines d’entre elles vous-même, vous
trouverez quelques conseils dans les pages
qui suivent.
You can see the list of compatible accessories
on our website:
https://elwing.co/pages/compatible-
accessories-yuvy
This is a non-exhaustive list of accessories
that we have tested ourselves.
• The racks are designed for a maximum
load of 25kg. Do not attempt to modify
your carrier, its attachment points or to
exceed the maximum load value as this
could damage your bike and result in
a fall and injury. Furthermore, in such
cases, your bike or carrier will not be
covered by the warranty.
• When your luggage rack or basket is
loaded, the behaviour of your bike is
modied. This is because weight is added
to your bike and this leads to changes in
the way your bike handles and brakes. In
order to maintain a good balance, be sure
to distribute the load evenly on the bike
(front/rear, right/left).
• When tting luggage to your luggage
rack, ensure that it is securely fastened
and that no straps are left dangling,
which could get caught in the wheels
and cause a fall. Note that luggage
attached to the carrier must not obscure
the lights and reectors.
• Check the fastening screws of your
luggage rack regularly to avoid any
problems. Hold the carrier and move it
back and forth to check that the various
xing points are tight.
3. Compatible accessories
5. Transport of children and loads
• The total permissible weight of the
bike includes the weight of the bike,
the weight of the rider, the weight of
luggage and accessories.
• The weight of the bike is 24kg (excluding
battery and optional accessories). The
total weight of the user and passenger
must not exceed 150kg.
Before riding with the YUVY loaded or
equipped with a child seat, you should check
the following points:
• The basket/bag or child seat must be
correctly installed.
• The child must be properly secured
according to the recommendations of the
seat brand and equipped with a helmet.
• The load must be evenly distributed on
the bike.
• The loaded items must not be able to
slide or move.
• The total permissible weight must be
respected.
• Nothing should be allowed to get caught
in the spokes of the wheel or hide the
lights and reectors.
WARNING!
When transporting a child in a child seat, make sure that the child cannot get its ngers or feet
caught in the wheel. Risk of serious injury! Do not leave the child in the child seat when you put
the bike on the stand.
4. Gross Vehicle Weight Rating
21

PAMPER.
23
PAMPER.
«Cycling is the means and perhaps the art
of extracting pleasure from a constraint».
Jean Bobet
1. Use of original parts
2. Cleaning and lubrication
• To ensure the reliability of your bike, it
is essential to tighten the screws of the
components carefully and to check them
regularly.
• Use a torque spanner to check
these values. Tighten gradually so
that the torque does not exceed the
recommended value.
• Do not exceed the maximum tightening
torque under any circumstances.
• For some components, the recommended
torque values are indicated on the
component itself. Please observe these
values.
• You can wash your bike with soapy water
(washing-up liquid is recommended for
its strong degreasing power, without
being corrosive). Do not use a high
pressure cleaner!
• Before storing it properly, lubricate the
chain, derailer and cassette with suitable
products. Check the brakes for wear and
tear, the wheels for warping, and the
tightening of the brake calipers and discs
(front and rear wheels, etc.).
• For safety reasons, it is strongly
recommended to use original parts
for all critical components (braking,
transmission, wheels, electrical system,
motorisation...)
• The use of non-conforming parts with
your bike, as well as any modication
of the frame or equipment, may result in
risks for the user and a restriction of the
warranty.
3. Tightening torque

PAMPER. PAMPER.
2524
COMPONENT HARDWARE TIGHTENING TORQUE
Brakes
Brake caliper Frame / Fork mounting
screws
6 à 7 Nm
Handlebar brake lever Brake lever attachment 4 Nm
Brake disc Fixing screws on hub 4 Nm
Center lock nut 40 Nm
Transmission
Rear derailer Fixing screws 8 Nm
Cable clamping screw 5 Nm
Roller screw 4 Nm
Shifter Fixing screws 5 à 7 Nm
Cassette Clamping nut 40 Nm
Crank Fixing screws 45 Nm
Pedal Pedal shaft 35 Nm
Chain guide Fixing screws 5 Nm
Cockpit
Stem Screws on the hanger 4 à 5 Nm
Screws on the pivot 5 à 6 Nm
Stem cover screws 4 Nm
Saddle Under seat xing screw x5 6 Nm
Grips Fixing screws 3 Nm
Accessories
Luggage carrier Frame mounting screws 15 Nm
Mudguard Fork mounting screws 4 Nm
Fixing screws on triangle 4 Nm
Luggage rack xing screws
/ frame
4 Nm
Kickstand Fixing screws 7 Nm
4. Maintenance of components
4.1 Battery
The battery is the heart of the YUVY. By following a few simple rules, you can extend its life.
Here are some tips:
Factors that shorten life
• High demand
• Storage at temperatures above 30°C
• Prolonged storage in a fully charged or
discharged state
• Electric bike parked in the sun
• Low temperature start-up (<5°C)
Factors that prolong life
• Reduced demand
• Storage at a temperature between 0 and
20°C
• Storage with a load level between 30
and 60%
• Electric bikes parked in the shade or in
cool rooms
4.2 Wheels
Tyres
We have equipped the YUVY with high
performance, reinforced tyres to reduce the
risk of punctures.
• Check your wheel tread regularly.
Maintenance of a tyre requires :
• Healthy rims and rim bottoms in good
condition.
• Correct tyre pressure. To do this, refer to
the operating ranges on the side of the
tyre. You do not need to inate the tyre
to the maximum value indicated, but
rather according to the level of comfort/
performance you want. Good inated
tyres will reduce the risk of a puncture
and preserve your battery life.
• Do not exceed the maximum pressure
indicated on the tyre side, otherwise
there is a risk of the tyre bursting. If the
pressure is too low, there is a risk of a
pinch puncture.
• Check and remove foreign objects that
may get into the tyre surface frequently.
3. Tightening torque

PAMPER. PAMPER.
2726
Fitting a tyre or tube
When changing a tube or tyre, rst check the condition of the rim base, rim, tube and tyre. Make
sure you use the same tyre and tube sizes as the original.
Disassembly
• Deate the tube and place the tyre beads
in the bottom of the groove of the rim.
• Using a tyre lever, remove one side of
the tyre from the rim. Be careful not to
damage the rim or pinch the tube when
using them.
• Replace the inner tube and/or the tyre.
Assembly
• Inate the inner tube slightly.
• Place the valve in the hole provided on
the rim and then the inner tube into the
tyre.
• Place one side of the tyre in the bottom of
the rim groove starting at the valve.
• Then use the tyre lever to push the
opposite side of the tyre into the rim,
taking care not to pinch the inner tube
between the tyre and the rim.
• Then inate the inner tube to the
recommended pressure.
• Check the centring of the tyre on the rim.
If it is not good, deate the tube and re-
inate it.
Remember to check your tyre pressure regularly before and after use.
1.
2. 3.
Cross-section of a rim and tyre
1. Tyre and inated tube / 2. Rim / 3. Tyre bead
Wheel axes
The explanations in this chapter are specic to quick release axe systems.
IMPORTANT!
If you want to remove the rear wheel from your bike, the chain should be on the smallest sprocket
and the derailer should be in the disengaged position (if the derailer allows this). To disengage
your derailer, ask your retailer for advice or consult the manufacturer’s instructions.
Quick release axe
The quick-release devices are designed to be
operated by hand. Never use a tool to lock or
unlock the mechanism as this may damage it.
To fully understand the manipulations, please
read the glossary below :
1. Nut
2. Conical spring (always the smaller
section towards the center of the
wheel)
3. Stem
4. Conical spring
5. Lever
Procedure for reliable wheel clamping with
quick-release axes
If you want to disassemble the YUVY wheel,
please follow this procedure:
• Open the axe lever. Loosen the nut on the
other side of the axe by hand until there is
enough clearance to remove the wheel (it
is not necessary to remove the axe from
the wheel hub).
• Check that the conical springs are on both
sides of the hub and that the smallest
circumference of the conical springs is
on the same side the centre of the wheel.
• Place the wheel on the fork or frame,
making sure that the axe is in the correct
position. The wheel should normally be
centred, as should the disc in relation to
the caliper.
• Tighten the clamping nut by hand until it
touches the fork or frame legs..
• Close the quick-release lever with the
palm of your hand parallel to the fork
or dropout, making sure you have
the recommended tightening. The
word «CLOSE» is now visible. The
recommended tightening is achieved
when the locking lever is halfway
hardened. If the lever is too tight, simply
loosen the bolt nut slightly. If the lever is
not tight enough, then tighten the nut to
the recommended tightening.
1.
2.
3.
4.
5.
WARNING!
The wheel axes are essential safety components on your bike. Make sure you follow the
instructions below, otherwise you risk losing parts and falling.
Never apply the lock while leaning on the brake disc!
An incorrectly tightened or centred wheel can lead to the risk of accidents and serious injury to
the user.
4. 4.

PAMPER. PAMPER.
2928
4.3 Brakes
The adjustment of your derailer was carried out before your bike was delivered and therefore you
should not have to do it yourself. However, if you need to adjust the derailer directly, due to the
possible lengthening of the cable, we advise you to contact a local bicycle professional.
Chain tension
The chain is tensioned by means of a chain tensioner located on your rear derailer. It is advisable
to check its correct operation regularly. To do this, check the chain tensioner regularly:
• Use your index nger to push the chain tensioner forward a few centimetres of the bike.
• Remove your nger and check that it returns to its original position.
If the chain is loose and/or the tensioner does not return to its original position, have the
mechanism repaired.
With a little experience, you can also follow the
steps below:
1. Place the chain on the smallest sprocket
and release the derailer cable..
2. Adjust the low stop (High) so that there
is perfect alignment between the derailer
pulley and the outer surface of the
smallest sprocket.
3. Operate the derailer by hand to adjust
the derailer low stop to align it with the
largest sprocket.
4.
1. In order to correctly adjust the alignment
of the brake calipers, it is necessary that
they can move sideways. Unlock the 2
caliper screws so that the caliper can
move from left to right in relation to the
disc.
2. Depress the brake lever so that the caliper
sits naturally on the disc.
3. Screw in the caliper bolts just to lock it
and then release the brake.
4. Check that the disc is centred in the
caliper and between the pads. TIP: If it
is not, pull the wheel out, push the pads
back into the caliper, reassemble and
then go back to step 1.
5. Tighten the caliper bolts to the
manufacturer’s specied torque with the
torque spanner.
The brake is now adjusted. If the pads and
discs are new, it is important to break them in
before setting off on the road (see 3.4)
4.4 Derailer
1. Unscrew the screw(s) of the stem.
(Image 1)
2. Then screw the screw into the cap
gradually and without force until the play
disappears.
(Image 2)
3. Check that there is no more play in the
fork. It should be able to turn smoothly,
no friction or resistance should be felt
when turning.
4. Tighten the stem bolts to the
recommended torque. (Image 1)
4.
4.5 Headset
1. 2.
The headset consists of two bearings and cups placed at each end of the bushing.
Our bike has an «A-head» headset: the clearance is adjusted by means of the round cover on top
of the stem.
The headset is under great stress. It is therefore possible for it to become loose.
WARNING!
Riding with play in the headset can damage your headset and even the frame.
To check if your headset is correctly adjusted, there is a simple test:
• With the front brake applied, try to move the bike back and forth. You will immediately notice
that there is some play.
If you have noticed play in the steering, take the following action:
WARNING! If you cannot get your indexing system to work properly, contact your retailer so
that he can check the various adjustment elements and the alignment of the derailleur hanger.

PAMPER. PAMPER.
3130
EVERY MONTH*
5. Wearing parts and inspection frequency
• Battery locked with key (before each
ride).
• Check the brakes.
• Check tyre pressure and damage.
• Check the tightness of the wheels.
• Check the stem and handlebars for
tightness.
• Store your bike carefully in a clean and
dry place.
• Recharge your battery.
• Check the stem and handlebars for play.
• Check the cassette and the chain.
• Check the cables, hoses and levers.
• Check the derailer and lubricate it if
necessary.
• Check the brake pads for wear, replace
them if necessary.
• Check the wheel tread and spoke tension.
Like any mechanical component, the YUVY
is subject to high stress and wear. Different
materials and components may react
differently to wear or fatigue.
If the expected life of a component has been
exceeded, it may suddenly break, with the risk
of injury to the rider.
Cracks, scratches and discolouration in areas
of high stress indicate that the component
has exceeded its service life and should be
replaced.
List of the different wear elements :
• Brake components (pads, discs) Tyres,
tubes, rim bottoms
• Cables and sheaths
• Transmission elements
°Channel
°Tray
°Cassette
°Derailer rollers
°Chain guide
• Handles
• Bearings
• Free-wheel body
• Saddle
BEFORE & AFTER EACH TRIP
To prolong the life of your bike, here is an example of a maintenance schedule for regular use:
30
EVERY SIX MONTHS*.
• Inspect the frame for cracks.
• Check and grease wheel hubs, headset,
all friction parts.
*depending on the frequency and type of use.
• Replace the tyres.
5.
Check regularly for wearing parts, please refer
to the component’s manual or contact your
retailer.
Prevention is better than cure!
The chain of your bike is stressed during use,
especially if you use high assistance modes.
Check it regularly for wear and tear and
replace it regularly. Ask your dealer for advice
if you are unsure.
Take the time to check regularly that no links
are bent or open, as they could break while
you are riding and cause you to fall.
WARNING!
Never spray oil on the chain without rst
protecting the brake discs.
Without this, ne droplets can contaminate the
disc and pads and thus greatly reduce braking
performance.
Contaminated pads should be replaced
immediately.
EVERY TWO YEARS
31

PAMPER. PAMPER.
3332
ERROR CODES MEANING
04 The accelerator cannot return to its initial state
05 Accelerator fault
06 Low voltage protection
07 Over voltage protection
08 Motor sensor problem
09 Motor phase fault
10 Temperature sensor fault controller
11 Temperature sensor in controller abnormality
12 Current sensor fault
21 Engine speed sensor problem
22 BMS communication fault
6. Error codes
In the event of a system failure, an error code will appear on the display: This warranty is effective from the date of
purchase. This warranty is only valid for
normal use of the bike (see section 1.2 of this
manual).
The frames and all components mounted
on our bikes are guaranteed against
manufacturing defects for a period of 2 years
from the date of purchase. The warranty
does not cover competition riding under any
circumstances.
The battery is guaranteed to have a minimum
residual capacity of 70% after 2 years or 500
full charge cycles.
The nishes are guaranteed against
manufacturing defects for a period of one year
from the date of purchase.
In case of a warranty claim, please contact our
customer service department at the following
address :
[email protected]
Depending on these elements and a possible
additional analysis of the bike or the
components by our technical services, the
after-sales service will decide whether or not
to take charge of the problem under warranty.
The guarantee applies only :
• On bicycles purchased on our website.
• To the rst owner of the bicycle (the
warranty does not transfer to subsequent
purchasers in case of resale).
• During normal use of the bicycle.
The guarantee does not apply:
• In the event of a major modication to the
bicycle without prior written permission
from Elwing.
• In case of impact of external elements or
agents (natural disaster, re, humidity).
• If used in a manner that does not comply
with technical and safety standards.
• The warranty does not apply to wearing
parts.
The terms of this warranty shall only apply if
the bicycle is purchased in the European Union
and remains there. No seller or distributor may
modify the terms of this warranty.
1. Repair and maintenance
In case of mechanical problems, please contact
our partners directly: CYCLOFIX (touring bike
repairer) or trouver-un- réparateur.fr.
In case of electronic problems, please contact
our support team at the following address:
[email protected]
In the event that our service provider is not
present in your city, most bicycle garages
will be able to perform the most basic repairs
as our components are standard. If you are
refused a repair, please contact our support
team at the following address:
[email protected]
2. 14-day cooling-off period
Our products are subject to a 14 day cooling
off period, so you can return your bike if you
are not happy with its use.
Please keep the original carton for this
purpose. The warranty does not cover
transport damage.
Warranty & after-sales service

Do not hesitate to send us your comments by email to
[email protected]
We are always open to your suggestions for improving our products.
Elwing tech SAS
87 quai des queyries
33100 Bordeaux
TVA#FR69819757980