Eminent EM456 Series User manual

EM456x - Wireless N modem router

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EM456x - Wireless N modem router
Warnings and points of attention
Due to laws, directives and regulations set out by the European Parliament, this
device could be subject to limitations concerning its use in certain European member
states. In certain European member states the use of this product could be prohibited.
More information regarding this warning can be found in the Declaration of Conformity
on the last page of this document!
Table of contents
1.0 Introduction ...........................................................................................................3
1.1 Functions and features ......................................................................................3
1.2 Packaging contents ...........................................................................................3
1.3 Explanation of the front......................................................................................3
1.4 Explanation of the back .....................................................................................4
1.5 Explanation of the side of the EM456X ..............................................................4
2.0 Installation using the wizard...................................................................................5
3.0 Manual installation.................................................................................................5
3.1 Connecting the EM456X....................................................................................5
3.2 Logging in to the EM456X..................................................................................6
3.3 Configuration for KPN related providers (KPN, Planet, XS4ALL) .......................6
3.4 Configuration for DHCP providers (Tele2, BabyXL, Online Family)....................7
4.0 Manually setup and secure the wireless network ...................................................8
4.1 Using the installation wizard to setup and secure a wireless network.................8
4.2 Manually setup and configure the wireless network ...........................................8
4.3 WPA2 security (recommended) .........................................................................8
4.4 WPA security.....................................................................................................9
4.5 WEP security.....................................................................................................9
5.0 Setting up the wireless network on your computer...............................................10
5.1 Setting up a wireless network using Windows XP............................................10
5.2 Setting up a wireless network using Windows Vista.........................................10
5.3 Setting up a wireless network using Windows 7...............................................11
6.0 Securing your network using WPS.......................................................................11
7.0 Control your internet connection ..........................................................................12
7.1 Wireless MAC Address Filter...........................................................................12
7.2 Blocking websites using URL Filtering .............................................................13
8.0 Opening ports (Port Forwarding)..........................................................................13
9.0 Frequently asked questions.................................................................................14
10.0 Service and support...........................................................................................16
11.0 Warranty conditions...........................................................................................16
12.0 Declaration of Conformity ..................................................................................17

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1.0 Introduction
Congratulations with the purchase of this high-quality Eminent product! This product
has undergone extensive testing by Eminent’s technical experts. Should you
experience any problems with this product, you are covered by a five-year Eminent
warranty. Please keep this manual and the receipt in a safe place.
Register your product now on www.eminent-online.com and receive product updates!
1.1 Functions and features
The Eminent wireless ADSL2+ modem realizes a high-speed home network. Without
an effort you can setup a stable and fast wireless network by using the unique
installation wizard on CD-ROM.
Thanks to the two antennas of the EM4565 en EM4566 (one antenna for the EM4562
and EM4563), you are assured of an optimal wireless range. Do you also have
computers without a wireless adapter? Don’t worry! The modem gives you the
opportunity to connect your computers using the wired connection, while your other
computers are connected wirelessly.
Thanks to the presence of all modern security techniques, your wireless network is
completely secured! Are you using the this modem router in combination with an
Eminent wireless N adapter with WPS button? Then you can easily secure your
wireless network with one press on the button. The modem is equipped with an
advanced firewall to give you a well protected internet connection.
1.2 Packaging contents
The following parts need to be present:
•EM4562/EM4563/EM4565EM4566 wireless N ADSL2+ modem router
•Power supply
•Network cable
•CD-ROM with Wizard
•User manual
1.3 Explanation of the front
The EM456X has several LED’s at the front. Below you will see a display of these
LED’s and the explanations of these LED’s.

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1. POWER: Will be lit when the power supply is connected.
2. DSL: Will be lit when an ADSL connection has been established.
3. INTERNET: Will be lit when an internet connection with your provider has been
established.
4. WLAN: Will blink when the modem has finished booting and the wireless
network is active.
5. WPS: Will blink when a WPS connection is being established.
6. LAN: These LED’s will be lit when there is network cable connected to
the corresponding ports.
1.4 Explanation of the back
At the back of the housing, the EM456X has several connections. You will find a
display of these connections and the explanation of the connections below.
1. POWER: Connection for the power supply.
2. ON/OFF: On/Off switch for the EM456X.
3. LAN 1/4: Network connections for UTP network cables.
4. ADSL : Connection for your telephone cable.
1.5 Explanation of the side of the EM456X

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1. WLAN: WLAN button: Used to disable the broadcast of the wireless
signal.
2. WPS: WPS button. Use this button to secure the wireless network using
WPS. Only applicable when using WPS adapters.
2.0 Installation using the wizard
The easiest way to install the EM456X is by using the installation wizard, as described
in this chapter. This wizard allows you to setup your modem for your internet provider,
give your wireless network a name and secure your wireless network. If you do not
want to make use of the installation wizard on the supplied CD-ROM, you can
continue with chapter 3.
1. Turn on your computer.
2. Place the CD-ROM in your computer’s CD-ROM or DVD-player.
3. The software will start automatically.
4. Choose your language and click ‘Next’.
5. Choose ‘Configure my router’.
6. Follow the steps shown on screen until the installation has finished. You now
have a working internet connection.
3.0 Manual installation
For the manual installation of the EM456X it is important that your internet browser
and your network are configured correctly. These settings are correctly configured by
default.
3.1 Connecting the EM456X
1. Turn off your computer.
2. Connect the EM456X to a wall outlet using the supplied power supply.
3. Connect the telephone cable to the ‘ADSL’ port of the EM456X.
4. Connect the other side of this telephone cable to the ADSL splitter (not supplied).
5. Connect the network cable to one of the four ‘LAN’ ports of the EM456X.

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6. Connect the other end of this network cable to the network connection of your
computer’s network adapter.
7. Press the ‘ON/OFF’ switch on the EM456X once to turn the EM456X on.
Is my EM456X correctly connected to the power grid? Verify whether the ‘POWER’
LED is lit.
Is my network connection correctly connected? Turn on your computer and verify
whether the corresponding ‘LAN’ LED is lit. Also, the LED on your computer’s network
adapter needs to be lit.
3.2 Logging in to the EM456X
In order to manually set the EM456X for an internet connection, you have to make a
connection with the EM456X first. You can make a connection with the EM456X using
the following procedure.
1. Turn on your computer.
2. Open your web browser (For example: Internet Explorer, Netscape or Firefox).
3. Type ‘http://192.168.1.1’ in the address bar.
4. Press the ‘Enter’ key or click ‘Go to’.
5. Type ‘admin’ in the ‘Username’ field (Attention! This field is capital letter
sensitive).
6. Type ‘admin’ in the ‘Password’ field (Attention! This field is capital letter
sensitive).
7. Click ‘OK’.
8. The opening screen will be shown.
3.3 Configuration for KPN related providers (KPN, Planet,
XS4ALL)
1. Click ‘Quick Start’.
2. Click ‘RUN WIZARD’.
3. Click ‘NEXT’.
4. Now you now have to set a new password for the modem router itself. Fill in the
new password at the ‘New Password’ field.
5. Confirm this new password at the ‘Confirm Password’ field.
6. Click ‘NEXT’.
7. Select ‘PPPoE/PPPoA’.
8. Click ‘NEXT’.
9. Fill in your ADSL username at the ‘Username’ field. Bear in mind that in some
cases, a provider demands you to use an extension behind your username.
Refer to the documentation the ISP has provided you.
10. Fill in the ADSL password at the ‘Password’ field.
11. Fill in ‘8’ at ‘VPI’.

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12. Fill in ‘48’ at ‘VCI’.
13. Select ‘PPPoA Vc-Mux’ at ‘Connection Type’.
14. Click ‘NEXT’.
15. Click ‘NEXT’.
16. The modem will save the settings. Perhaps you have to login again with your
newly chosen password, set at step 4 and 5.
17. Click ‘CLOSE’ to close the screen.
18. The modem will automatically obtain a connection with your provider. It can take
up to a few minutes to connect with your provider the first time.
Write down the new password to be able to change the settings in the future:
User Name: admin
New Password: _________________________________________________
3.4 Configuration for DHCP providers (Tele2, BabyXL,
Online Family)
Hint: Refer to the ‘Frequently asked questions’ section to obtain more information
about the mostly used ‘VPI’ and ‘VCI’ values.
1. Click ‘Quick Start’.
2. Click ‘RUN WIZARD’.
3. Click ‘NEXT’.
4. Now you now have to set a new password for the modem router itself. Fill in the
new password at the ‘New Password’ field.
5. Confirm this new password at the ‘Confirm Password’ field.
6. Click ‘NEXT’.
7. Select ‘Dynamic IP Address’.
8. Click ‘NEXT’.
9. Fill in the ‘VPI’ number used by your provider at ‘VPI’.
10. Fill in the ‘VCI’ number used by your provider at ‘VCI’.
11. Select ‘1483 Bridged IP LLC’ at ‘Connection Type’.
12. Click ‘NEXT’.
13. Click ‘NEXT’.
14. The modem will save the settings. Perhaps you have to login again with your
newly chosen password, set at step 4 and 5.
15. Click ‘CLOSE’ to close the screen.
16. The modem will automatically obtain a connection with your provider. It can take
up to a few minutes to connect with your provider the first time.
Hint: If you have already made a provider configuration, and you want to add a new
provider configuration, there is no need to remove your old connection. The moment
‘Quick Start’ will be used again, the old connection will be overwritten automatically.

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4.0 Manually setup and secure the wireless
network
Because everyone can receive a network’s wireless signal, we recommend you to
secure your wireless network. There are several security methods available. To use
one of the methods, it is very important that each wireless adapter must support this
wireless security form. We recommend you to use the strongest level of wireless
security: WPA2 (Wi-Fi Protected Access).
4.1 Using the installation wizard to setup and secure a
wireless network
1. Turn on your computer.
2. Place the CD-ROM in your computer’s CD-ROM or DVD-player.
3. The software will start automatically.
4. Choose 'Configure wireless security'.
5. Follow the steps shown on screen until the wizard has finished
4.2 Manually setup and configure the wireless network
1. Open your web browser (For example: Internet Explorer, Netscape or Firefox).
2. Type ‘http://192.168.1.1’ in the address bar.
3. Press the ‘enter’ button or click ‘Go to’.
4. Type ‘admin’ in the ‘Username’ field (Attention! This field is capital letter
sensitive).
5. Type the password in the ‘Password’ field (Attention! This field is capital letter
sensitive).
WPA(2) is supported from Windows XP and up. This type of security cannot be used
on older Windows versions, unless the used wireless card has explicit WPA(2) support
for these Windows systems. If you do not have Windows XP, Windows Vista or
Windows 7, or the correct software, continue with chapter 4.5.
4.3 WPA2 security (recommended)
1. Click ‘Network Setup’.
2. Click ‘Wireless’.
3. You can change the name of your wireless network at the ‘SSID’ field. After
settings up another name, this name will be seen as a wireless network.
4. Click at he field behind the ‘Authentication Type’ and select ‘WPA2-PSK’.
5. Click at the field behind ‘Pre-Shared Key’. Fill in a password which contains at
least 8 characters, with a maximum of 63 characters.
6. Click ‘SAVE’ to save the settings.

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*Write down the security type and the chosen password:
 WPA2
Password: ______________________________________________________
4.4 WPA security
1. Click ‘Network Setup’.
2. Click ‘Wireless’.
3. You can change the name of your wireless network at the ‘SSID’ field. After
settings up another name, this name will be seen as a wireless network.
4. Click at he field behind the ‘Authentication Type’ and select ‘WPA-PSK’.
5. Click at the field behind ‘Pre-Shared Key’. Fill in a password which contains at
least 8 characters, with a maximum of 63 characters.
6. Click ‘SAVE’ to save the settings.
*Write down the security type and the chosen password:
 WPA-PSK
Password: ______________________________________________________
4.5 WEP security
1. Click ‘Network Setup’.
2. Click ‘Wireless’.
3. You can change the name of your wireless network at the ‘SSID’ field. After
settings up another name, this name will be seen as a wireless network.
4. Click at he field behind the ‘Authentication Type’ and select ‘WEP-64Bits’ or
‘WEP-128Bits’.
5. Click at the field behind ‘Key#1’. In case of ‘WEP-64Bits’ you have to fill in a
password which contains exactly 10 characters, or, in case of ‘WEP-128Bits’ you
have to fill in a password which contains exactly 26 characters.
6. Click ‘SAVE’ to save the settings.
Note: In case you are using WEP security: You can only use the letters A till F and
numbers.
*Write down the security type and the chosen password:
 WEP64  WEP128
Password: ______________________________________________________

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Note: In case your are working wirelessly already: The connection will be terminated
the moment the security has been set in the EM456X (WPA(2), WEP) and not yet in
your wireless adapter. The moment you have set the security for your wireless card
too, the connection will be established again. How to reconnect will be explained in the
following chapter.
5.0 Setting up the wireless network on your
computer
Now you have secured your wireless network, you have to setup the wireless network
on your computer with the same security too. Before you begin, you have to
disconnect the network cable attached to your computer. Windows XP, Windows Vista
and Windows 7 are the mostly used operating systems at the moment. In the following
chapters we will explain how to setup a wireless network using Windows XP, Windows
Vista and Windows 7.
5.1 Setting up a wireless network using Windows XP
Use the following steps to setup a wireless network using Windows XP:
1. Click ‘Start’.
2. Go to ‘Control Panel’.
3. Select ‘Network connections’.
4. If correct, you will see your wireless adapter. Click your wireless adapter with the
right mouse button.
5. Now choose ‘View available wireless networks’. A list with available wireless
networks will be shown.
6. Select in the list your own wireless network.
7. Choose ‘Connect’, after which Windows ask to fill in a security key.
8. Fill in the security key and confirm this security key. Click ‘Connect’.
9. If you filled in your security key correctly, your computer will establish a
connection with the EM456X.
10. You are now able to use the internet wirelessly.
5.2 Setting up a wireless network using Windows Vista
Use the following steps to setup a wireless network using Windows Vista:
1. Click ‘Start’.
2. Click ‘Control panel’.
3. Click ‘Network and Internet’.
4. Click ‘Network and Sharing centre’.
5. Click ‘Manage Wireless Networks’ at the left side of the screen.
6. Click ‘Add’.

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7. Choose ‘Add a wireless network within range of this computer’. The computer will
start to search for wireless networks.
8. Choose your own network.
9. Click ‘Connect’.
10. A notification will be shown on screen: ‘Type the network security key or
passphrase for your network’. Fill in your security key.
11. Choose ‘Connect’. If you filled in your security key correctly, your computer will
establish a connection with the EM456X.
12. Windows will ask to save and automatically start this connection.
13. You are now able to use the internet wirelessly.
5.3 Setting up a wireless network using Windows 7
1. Click ‘Start’.
2. At the bottom of the menu bar, an icon of your wireless network adapter will be
displayed.
3. Click this icon. The available wireless networks will be shown.
4. Choose your own network.
5. Click ‘Connect’.
6. A notification will be shown on screen: ‘Type the network security key or
passphrase for your network’. Fill in your security key.
7. Choose ‘Connect’. If you have filled in your security key correctly, your computer
will establish a connection with the EM456X.
8. Possibly, Windows will ask to save and automatically start this connection.
9. You are now able to use the internet wirelessly.
6.0 Securing your network using WPS
Do you have a wireless adapter with WPS function such as the EM4576 wireless USB
adapter ? In that case, securing your wireless network has never been so easy! Using
the following steps we will explain the use of WPS in combination with the EM4576
wireless N USB adapter.
1. Make sure the EM456X is completely started and that the EM4576 is correctly
installed.
2. Click the red or green bars of the Realtek wireless utility.
3. Click ‘Wi-Fi Protected Setup’.
4. Click ‘Push Button Config’.
5. Press for about 2 seconds the ‘WPS’ button at the side of the EM456X.
6. The WPS LED on the EM456X will start to blink. This is normal.
7. The EM4576 and the EM456X will automatically connect to each other.
8. Once the connection has been established, you will see an overview showing the
signal strength and signal status and the current IP-Address, Subnet Mask and
Gateway.
9. The ‘WPS’ LED on the EM456X will be turned off.

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10. You have successfully secured your connection with the use of WPS!
7.0 Control your internet connection
If you want extra security besides the already existing WPA(2) or WEP security, you
can add ‘Wireless MAC Address Control’. A MAC address is a unique code, or
identifier, provided to almost every network adapter. MAC Address control allows you
to grant certain network product access to your network. All other users will be denied
access. So, if using your own ‘Wireless ‘MAC Address, no one besides you can
access your network wirelessly.
In most cases a MAC Address can be found on a sticker placed on the network
product itself. You can also retrieve the MAC Address yourself by using the following
steps.
1. Click ‘Start’.
2. Click ‘Run’’.
3. Type ‘CMD’.
4. Press the ‘Enter’ key.
5. Type ‘ipconfig /all’.
6. Press the ‘Enter’ key.
7. Lookup the name of your network adapter.
8. The ‘Physical Address’ is the MAC Address.
7.1 Wireless MAC Address Filter
1. Open your web browser (For example: Internet Explorer, Netscape or Firefox).
2. Type ‘http://192.168.1.1’ in the address bar.
3. Press the ‘Enter’ key on your keyboard or click ‘Go to’.
4. Type ‘admin’ in the ‘Username’ field (Attention! This field is capital letter
sensitive).
5. Type your password in the ‘Password’ field (Attention! This field is capital letter
sensitive).
6. Click ‘Network Setup’.
7. Click ‘Wireless’.
8. Go to ‘Wireless MAC Address Filter’.
9. Place a mark at ‘Activated’.
10. Go to the ‘Action’ field and select ‘Allow Association’.
11. Go the ‘Mac Address#1’ field and fill in the MAC address of your wireless
adapter.
12. Click ‘SAVE’ to save the settings.
13. If you want other network devices grant ‘Access’ to your network, then repeat the
steps above and fill in the specific MAC Addresses. MAC Addresses which are
not filled in do not gain access.

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Do you want specific wireless MAC Addresses to be blocked? Then choose ‘Deny
Association’ to deny the selected MAC Address access.
7.2 Blocking websites using URL Filtering
1. Open your web browser (For example: Internet Explorer, Netscape or Firefox).
2. Type ‘http://192.168.1.1’ in the address bar.
3. Press the ‘Enter’ key on your keyboard or click ‘Go to’.
4. Type ‘admin’ in the ‘Username’ field (Attention! This field is capital letter
sensitive).
5. Type your password in the ‘Password’ field (Attention! This field is capital letter
sensitive).
6. Click ‘Access Management’.
7. Click ‘Filter’.
8. Choose ‘URL Filter’ at the ‘Filter Type Selection’ field.
9. Behind ‘Activate’, click ‘Yes’.
10. ‘URL Index’ is set to ‘1’ by default. If you have not set anything yet, you can
choose ‘1’. If rule ‘1’ is already added, select ‘2’, etc.
11. Fill in the name of the website which may not be visited behind ‘URL:’, for
example: ‘www.thiswebsiteisprohibited.com’.
12. Click ‘SAVE’ to save the settings. In the table at the bottom of the page, the new
rule will be added.
8.0 Opening ports (Port Forwarding)
The EM456X has an advanced firewall. If you are using programs with a UPnP
function, you do not have to open ports in this firewall. In that case, the program will
communicate with the EM456X which ports needs to be opened. This process is done
automatically. UPnP is enabled by default. However, sometimes you do need to open
ports in the firewall, in order to let specific programs function properly or grant these
programs internet access. In the following steps we will explain how to open ports in
the EM456X’s firewall. We will use port numbers 5000 till 5010 as example. But as a
reminder: Find out, using the documentation of the program, which ports numbers
must be used.
1. Open your web browser (For example: Internet Explorer, Netscape of Firefox).
2. Type ‘http://192.168.1.1’ in the address bar.
3. Press the ‘Enter’ key or click ‘Go to’.
4. Type ‘admin’ in the ‘Username’ field (Attention! This field is capital letter
sensitive).
5. Type your password in the ‘Password’ field (Attention! This field is capital letter
sensitive).
6. Click ‘Advanced Setup’.
7. Click ‘NAT’.
8. Click ‘Virtual Server’.

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9. ‘Rule Index’ is set to ‘1’ by default. If you have not set anything yet, you can
choose ‘1’. If rule ‘1’ is already added, select ‘2’, etc
10. Fill in the program’s name at ‘Application’.
11. Fill in whether the program uses the ‘TCP’ of ‘UDP’ protocol at the ‘Protocol’ field.
Are you not sure, then select ‘All’.
12. You can fill in the first port number at ’Start Port Number’. In our example the first
port number is ‘5000’.
13. Fill in the last or end port number at ‘End Port Number’. In our example this is
port number ‘5010’.
14. Fill in the computer’s IP-Address at ‘Local IP Address’. For example: Fill in
‘192.168.1.9’. Also see the frequently asked questions for more information about
IP-Addresses.
15. Click ‘SAVE’ to save the settings. In the table at the bottom of the page, the date
will be added.
9.0 Frequently asked questions
Q: I receive the message ‘The IP address of the network adapter is incorrect’. What
can I do?
A: This message appears when the computer did not receive a correct IP address
from the router. Make sure all cables are correctly connected. If necessary, reset
the EM456X and try again. It is recommended that you configure the router using
a cabled connection (not wireless). When the cabled connection is working
properly you can setup the wireless connection as explained in this manual.
Q: How can I find my IP-Address?
A: Steps for Windows XP, Vista and Windows 7:
1. Click ‘Start’.
2. Go to ‘run’ or ‘search programs and files’.
3. Type: ‘cmd’.
4. Press the ‘Enter’ keyor click ‘OK’.
5. Fill in: ‘ipconfig’.
6. Press the ‘Enter’ key again.
7. You will now see the IP-Address. This is your network adapter’s IP-Address.
Q: I have to fill in the VPI and VCI values to establish a DHCP connection. I have no
idea which settings to use and my provider can not or is not willing to provide me
this data. Now what?
A: Eminent has the mostly used VPI and VCI values for a DHCP connection written
down (usable for the Netherlands):
Name Provider: VPI/VCI:
Tele2 Family 0/32

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BabyXL/Telfort 0/34
BBned/Tele2 Super 0/35
Online Family 8/35
Q: How can I reset the modem to factory defaults?
A: Use the following steps to reset the EM456X:
1. Turn on the modem and wail until it has finished starting.
2. Now press the little reset button on the bottom with a paperclip for about 10
seconds.
3. The modem has now been reset and has been set back to factory defaults.
Q: My wireless signal is weak or very unstable. What can be the cause?
A1: Place the modem on another location and check if the wireless signal is received
any better. Preferably, place the modem on a open spot. A mains box for
example, is a very bad location for a wireless product.
A2: You can change the channel, as an attempt to improve the signal. Changing the
channel can be done using the following steps:
1. Open your web browser (For example: Internet Explorer, Netscape or
Firefox).
2. Type ‘http://192.168.1.1’ in de address bar.
3. Press the ‘Enter’ key or click ‘Go to’.
4. Type ‘admin’ in the ‘Username’ field (Attention! This field is capital letter
sensitive).
5. Type your password in the ‘Password’ field (Attention! This field is capital
letter sensitive).
6. Click ‘Network Setup’.
7. Click ‘Wireless’.
8. Choose another channel. For example ‘03’ at the ‘Channel’ field.
9. Click ‘SAVE’.
Q: My computer does not support WPA2. Which security type do I have to use?
A: WPA2 is the strongest possible security type. If you are not able to use WPA2,
we advise the use of the WPA.
Q: I am not able to use a wireless computer at the moment. Can I disable the
wireless functions of the EM456X?
A: By pressing the ‘WLAN’ button at the side of the EM456X for about 2 seconds,
you can disable the wireless function. The EM456X stops broadcasting at that
moment and the ‘WLAN’ LED will not be lit anymore. Press the ‘WLAN’ button
again for about 2 seconds to enable the wireless functions again. The moment
the ‘WLAN’ LED starts to blink, the EM456X is broadcasting again.

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Q: I have one computer which is not able to gain internet access, while the other
computers do have internet access. What can cause this problem?
A: Most probably the settings of the web browser are not correct. You can use the
following link to Eminent’s Advanced Manual’ . The problems should be solved
using this document: http://downloads.eminent-online.com/networksettings.pdf
Q: What is the main difference between the EM4565 and the EM4562?
A: The main difference is that the EM4565 has two antennas and can reach
wireless speeds up-to 300Mbps, whilst the EM4562 has one antenna and can
reach wireless speeds up-to 150Mbps.
10.0 Service and support
This users manual has been carefully written by Eminent’s technical experts. If you
have problems installing or using the product, please fill out the support form at the
website www.eminent-online.com/support.
You can also contact us by phone. Below you will find a list with phone numbers for
each supported country.
Country
Phone number
Rate per
minute*
Belgium (Dutch) 070 277 286 €0.30
Belgium (French) 070 277 286 €0.30
Denmark [phone] Local Costs
Finland [phone] Local Costs
Germany 1805 982 234 €0.14
Italy [phone] Local Costs
Norway [phone] Local Costs
Spain 807 080 042 €0.41
Sweden [phone] Local Costs
The Netherlands 0900-3646368 €0.45
UK 905 871 0013 £0.30
* Rates mentioned in this table do not include cell phone charges.
11.0 Warranty conditions
The five-year Eminent warranty applies to all Eminent products unless mentioned
otherwise before or during the moment of purchase. When having bought a second-
hand Eminent product the remaining period of warranty is measured from the moment
of purchase by the product’s first owner.
The Eminent warranty applies to all Eminent products and parts inextricably
connected to and/or mounted on the main product. Power supply adapters, batteries,

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antennas and all other products not integrated in or directly connected to the main
product and/or products of which, without reasonable doubt, can be assumed that
wear and tear show a different pattern than the main product are not covered by the
Eminent warranty. Products are not covered by the Eminent warranty when subjected
to incorrect/improper use, external influences and/or when opened by parties other
than Eminent.
12.0 Declaration of Conformity
To ensure your safety and compliance of the product with the directives and laws
created by the European Commission you can obtain a copy of the Declaration of
Conformity concerning your product by sending an e-mail message to: info@eminent-
online.com. You can also send a letter to:
Eminent Computer Supplies
P.O. Box 276
6160 AG Geleen
The Netherlands
Clearly state ‘Declaration of Conformity’ and the article code of the product of which
you would like to obtain a copy of the Declaration of Conformity.

EM456x | 02-2010