Enforcement Technology Group CONCEALED COMMUNICATOR User manual
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
™
Operating Manual
Version #: 120112
TheClientpurchasesandusestheConcealedCommunicator™athis/herownrisk.ClientMUST carefullyread
instructions/operating,safetymaterials,andallotherConcealedCommunicator™literaturebeforeusingtheequipment,and
followtheseinstructions,proceduresandrules.Whenindoubt,ClientmustcontactEnforcementTechnologyGroup,Inc.(ETGI)or
certifiedservicecentersauthorizedbyETGItoperformwarranty workonthesystem.TheConcealedCommunicator™isintended
forusebyindividualsproperlytrainedbyapprovedinstructorstodeterminewherethedevicefitsintohis/herdepartment’srules,
regulations,policiesandprocedures.
ETGImakesNO representationsconcerningthelegalityoftheConcealedCommunicator™suchasthemaking,transmission,or
recordingaudiosignalsofotherswithouttheirknowledgeand/or consent.Weencourageyoutocheckandcomplywithall
applicablelocal,state,andfederallawsandregulationsbefore engaginginanyformofsurveillance.
UndernocircumstanceswillETGIberesponsibleforANY damagesresultingfromnegligenthandling,misuseorillegaluseofthe
ConcealedCommunicator™.Suchactswillvoidthewarranty.ETGIbearsnoresponsibility,regardlessofnature,forincidental,
indirectorconsequentialdamageswithrespecttoeconomiclossorinjurytoapersonorpropertywhetherasabreachofexpress or
impliedwarranty,negligentorimproperuse,intentionalmisuse, accidentaluse,orunauthorizedmodifications.ETGIisnot
responsiblefortheuseorinabilitytousetheConcealedCommunicator™.
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
TABLEOFCONTENTS:
14MANUFACTURERCONTACTINFORMATION
13WARRANTYINFORMATION
12
‐AdditionalConcealedCommunicator
OperatingConsiderations&Notes
11
‐TestingtheBECP&Concealed
CommunicatorPriortoFieldUse
11
‐ConcealedCommunicatorChecklist
11
‐BluetoothEnabledCellPhone(BECP)
Checklist
11‐12OPERATINGCONSIDERATIONS&TROUBLESHOOTING:
10POSTOPERATIONS
9
"EARPIECEMAGNET"EXTRACTIONPROCEDURES&
WARNINGS
9
"EARPIECEMAGNET"INSERTIONPROCEDURES&
WARNINGS
8
‐ConcealingtheBluetoothEnabledCell
Phone(BECP)andtheConcealed
CommunicatorBaseUnit
8
‐Connecting,Concealing,and
PositioningtheToneGeneratorButton
8
‐Connecting,Concealing,and
PositioningtheNeckLoopTransmitter
8
‐Connecting,Concealing,and
PositioningtheLowProfileMicrophone
7‐8PRE‐OPERATIONSSET‐UP&COMPONENTCONCEALMENT:
7
‐ChangingtheBECP"SoundProfile"
6
‐ChangingtheBECP"IncomingCall"
Setting
6‐7
CHANGINGTHE"INCOMINGCALL"&"SOUNDPROFILE"
SETTINGSOFBLUETOOTHENABLEDCELLPHONE(BECP)
PAIREDTOTHECONCEALEDCOMMUNICATOR:
5
‐GeneralBluetoothEnabledCell
Phone(BECP)ActivationSetting
5
PAIRINGABLUETOOTHENABLEDCELLPHONE(BECP)TO
THECONCEALEDCOMMUNICATORBASEUNIT:
4
CONCEALEDCOMMUNICATORBASEUNITPOWER
INFORMATION&BATTERYCHARGINGPROCEDURES
1‐3INTRODUCTION/OVERVIEW
Page#(s)Sub‐TopicMainTopic
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
INTRODUCTION/OVERVIEW:
TheConcealedCommunicator™isanewtoolthatprovideslawenforcementstaffwiththeabilityto:
• Secretly"coach"(talkto)aremotelylocatedoperator(officer orundercoveragent).
• Covertlymonitor(listento)communicationsbetweenaremotelylocatedoperatorandanindividual.
• Covertlygatheraudiodatafromatargetarea.
Theabilitytosecretlymonitor,coach,and/orgatheraudiodata canbeusedinavarietyofapplications
including,butNOT limitedto:
•Hostage/CrisisNegotiations: Duringface‐to‐facenegotiations,CNTstaffcanmonitorthecommunications
betweenaremotelylocatedfieldNegotiatorandsubject.CNTstaffcanalso“coach” thefieldnegotiatorto
assistinthenegotiationsprocesswithoutalertingthesubject.
•Investigations/Interviewing: Detectivestaffcanmonitorthecommunicationsbetweenaremotelylocated
officerconductinganinterviewwithasubject.Detectivestaffcanalso“coach” theinterviewingofficerto
assistintheinvestigationsprocesswithoutalertingthesubject.
•DrugEnforcement: DrugenforcementstaffcanplacetheConcealedCommunicator™pairedtoaBluetooth®
EnabledCellPhone(BECP)remotelygathercovertaudiodatafromatargetorotherareaof“interest.”
TheConcealedCommunicator™isdeliveredwiththefollowingcomponents:
•(1)ConcealedCommunicator™BaseUnit
•(1)LowProfileMicrophone
•(1)NeckLoopTransmitter
•(2)LargeEarpieceMagnetSet
•(1)SmallEarpieceMagnetSet
•(1)ToneGeneratorButton
•(1)ACPowerCharger(tochargeConcealedCommunicator™BaseUnit'sbattery)
TheConcealedCommunicator™isaBluetooth®Enableddevicethatisdesignedtobewirelesspairedor
connectedtoaBluetooth®EnabledCellPhone(BECP)withcellularnetworkservice.
TheBECPpairedtotheConcealedCommunicator™essentiallyservesasa"full‐duplexwirelessaudio
transceiver"(adevicecapableofsimultaneouslysendingandreceivingaudiosignalswirelessly).Theaudio
signalsaretransmitted(sent/received)overthecellphonenetworkthattheBECPpairedtotheConcealed
Communicator™BaseUnitisconnectedto.Duringoperations,theaudiosignals thataretransmittedinclude:
• Audiodatapickedupby"LowProfileMicrophone"connectedtoConcealedCommunicator™BaseUnit.
• Audiodatapickedupbythemicrophoneofthecellorlandlinephoneusedbythe"Coach"tocommunicate
(talkto)theFieldOperator.
• Audiotonesgeneratedwhen"ToneGeneratorButton"connectedtotheConcealedCommunicator™Base
UnitispressedbytheFieldOperator.
TohelpkeeptheoperationsoftheConcealedCommunicator™covert,the"incomingcall"settingoftheBECP
usedshouldbechangedto"auto‐answer"andthe"soundprofile"settingchangedto"silent"and/or
"vibrate." 1
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
INTRODUCTION/OVERVIEW(CONTINUED):
Theinformation/diagrambelowhasbeenprovidedtohelpgainabetterunderstandingastohowthe
ConcealedCommunicator™isset‐upandhowaudiosignalsarepassedthroughSystem.
FieldOperator
Bluetooth®
EnabledCell
Phone(BECP)
Low‐Profile
Microphone
LargeEarpiece
MagnetSet
Concealed
Communicator™
BaseUnit
Neck‐Loop
Transmitter
Concealed
Communicator™&
BECPBluetooth®
Wireless
Connection
Tone
Generator
Button
AudioSignalPicked
UpbyMicrophone
of"Coach"Cellor
LandlinePhone
"Coach"Cell
orLandline
Phone
AudioSignal
PickedUpby
Low‐Profile
Microphone
1.ConcealedCommunicator™BaseUnitispoweredon.
2.Bluetooth®EnabledCellPhone(BECP)ispairedtoConcealedCommunicator™BaseUnit.
3.BECP"incomingcall"settingissetto"auto‐answer."
4.BECP"soundprofile"settingissetto"silent"and/or"vibrate."
5.BECPspeakerlevelsettoitshighestlevel.
6."LowProfileMicrophone,""Neck‐LoopTransmitter,"and"ToneGeneratorButton"(optional)are
connectedtoConcealedCommunicator™BaseUnit.
7.FieldOperatorconceals"Low‐ProfileMicrophone,""Neck‐LoopTransmitter,"ConcealedCommunicator™
BaseUnitand"ToneGeneratorButton"(optional)ontheirpersons.
8.FieldOperatorinserts"EarpieceMagnets"intoeachoftheirearcanals.
9.FieldOperatorapproachessubjectortargetareainfield.
PRE‐OPERATIONSSET‐UP:
SmallEarpiece
MagnetSet
2
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
INTRODUCTION/OVERVIEW(CONTINUED):
1. "Coach"utilizesacellphoneorlandlinetoplaceanoutgoingcalltoBECPpairedtotheConcealed
Communicator™thatisworn/concealedbyFieldOperator.
7. TheFieldOperator'seardrumsconvertthevibrationsofthe"EarpieceMagnets"intoaudiblesound.
2. DuetotheadjustmentsoftheBECP's "incomingcall"and"soundprofile"adjustments,thecallplacedby
the"Coach"totheFieldOperatorisautomaticallyanswered bytheBECPpairedtotheConcealed
Communicator™BaseUnitwithoutproducingaringtone.
3. Audiosignals(i.e.communicationsbetweentheFieldOperatorandsubjectorsoundsfromwithinthe
targetarea)arepickedupby"LowProfileMicrophone"connectedtotheConcealedCommunicator™Base
Unit.
5. Audiosignals(i.e.voiceof"Coach")pickedupbythemicrophoneofthecellphoneorlandlineusedto
placethecalltotheFieldOperatorarepassedthroughthe"NeckLoopTransmitter."
6. Throughmagneticinduction,audiosignalspassedthroughthe"NeckLoopTransmitter"causethe"Earpiece
Magnets"locatedinearcanalstovibrate.
4. Theaudiosignalspickedupbythe"LowProfileMicrophone"arewirelesslytransmittedbacktothespeaker
ofthecellphoneorlandlineusedbythe"Coach"toplacetheoutgoingcall.
NOTE: "ToneGeneratorButton"connectedtotheConcealedCommunicator™BaseUnitwillproduceatone
thataudibletotheFieldOperatorand"Coach"eachtimethebuttonispressed.Thisallowsthe
FieldOperatortonon‐verballycommunicatewiththe"Coach."
1.
5.
4.
2.
4.
5.
7.
5.
4.
6.
3.
3
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
CONCEALEDCOMMUNICATOR™BASEUNITPOWERINFORMATION&
BATTERYCHARGINGPROCEDURES:
IMPORTANTNOTE: BATTERYCHARGING/MAINTENANCE
TheConcealedCommunicator'sBatteryMUST befullychargedPRIOR toinitialoperations.
TheConcealedCommunicator™BaseUnitispoweredbyaninternallithium‐polymerrechargeablebattery.
TheConcealedCommunicatorsbatteryischargedbyconnectingthe unittoastandard120velectricaloutlet
byusingtheprovided“ACPOWERCHARGER.”
Whenfullychargedandundernormaluse,theConcealedCommunicator™maybeoperatedforapprox.8to
10hours.
IMPORTANTNOTE:BATTERYCHARGING/MAINTENANCE
TopreservetheabilityfortheConcealedCommunicator'sbattery toproperlyretainacharge,theunit’s
batteryshouldbefullychargedafterEACH timetheunithasbeenused.
1. Locatethe“ACPowerCharger”(provided).NOTE: Checktoensurethatthe
ConcealedCommunicator™ ispoweredoff(noLEDs areturnedon).
2. Inserttheplugendofthe“ACPowerCharger”intoastandard120velectrical
outlet.
3. Insertthepinendofthe“ACPowerCharger”intotheConcealed
Communicator’s“CHARGER”port.NOTE: Ared LEDlocatednexttothe
“CHARGER” portwillturnonsignalingthattheunit’sbatteryischarging.
4. Leavetheunitconnectedtotheexternalpowersupplyuntiltheunit’sgreen
LEDturnson.NOTE: Theilluminationofboththered andgreen LEDs signal
thattheunit’sbatteryisfullycharged.
5. Whenfullycharged,disconnectthe“ACPowerCharger”andcheckthatthe
unitpoweredturnedoff(noLEDs areturnedon)priortostorage.
BatteryChargingProcedure:
ACPowerCharger
4
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
PAIRINGABLUETOOTH®ENABLEDCELLPHONE(BECP)
TOTHECONCEALEDCOMMUNICATOR™BASEUNIT
Bluetooth®devicessuchasaBluetooth®EnabledCellPhone(BECP)andtheConcealedCommunicator™
MUST bewirelesslyconnectedor“paired” tooneanotherpriortooperations.
ToallowaBECPtobe“paired” totheConcealedCommunicator™BaseUnit,theBECP’s Bluetooth®
connectionsettingMUST firstbeactivatedorenabled.
GeneralBluetooth®EnabledCellPhone(BECP)ActivationSetting:
NOTE: Thesepairingproceduresaregeneric.ForspecificBluetooth®pairingprocedures,pleaserefertothe
BECP's instructionmanual.
1. PoweronBluetooth®EnabledCellPhone(BECP)
2. Selectthe“MENU”option
3. Selectthe“SETTINGS”option
4. Selectthe“CONNECTIVITY”option
5. Selectthe“BLUETOOTH®”option
6. Selectthe“ACTIVATEBLUETOOTH®”option
AftertheBECP’s Bluetooth®ConnectionSettinghasbeenactivated,theBECPisreadytobepairedtothe
ConcealedCommunicator'sBaseUnit.
1. Pressandholddownthe“POWER” buttonlocatedonConcealedCommunicator™BaseUnit.NOTE:
Releasethe"POWER"buttonwhentheunit'sblue "POWER"LEDbeginstoslowlyblink(repeatedlyturns
on/off)signalingthattheunithasbeenpoweredon.
2. Pressandholddownthe“BLUETOOTH®” buttonontheConcealedCommunicator™BaseUnit.NOTE:
Releasethe“BLUETOOTH®”whenboththeyellow "BLUETOOTH®"andblue "POWER"LEDs beginto
blinkrapidly.Therapidblinkingoftheyellow andblue LEDs signalthattheunit’sBluetooth®functionis
activeandisreadytobediscoveredbyaBluetooth®EnabledCellPhone(BECP).
3. WhiletheConcealedCommunicator'syellow andblue LEDs arerapidlyblinking,selectthe“SEARCH”
optionlocatedintheBECP’s “BLUETOOTH®”menu.NOTE: Whenthe“SEARCH” optionisselectedthe
BECPbeginstolookforactive/discoverableBluetooth®deviceswithinitsimmediateproximity.Tohelp
ensurethattheConcealedCommunicator™is“discovered” bytheBECP,itshouldbeplacedwithin3ft.
(1M)awayfromtheBECPwhileitisin“SEARCH” mode.
4. Selectthe“ETGI‐CC” (ConcealedCommunicator™)fromtheBECP’s Bluetooth®“SEARCH” results.
5. IftheBECPdisplaysapromptforapasscode orpasskeytopairtothe“ETGI‐CC” (Concealed
Communicator™)enter“0000.” NOTE: Theyellow "BLUETOOTH®"LEDwillremainsteadyandtheblue
"POWER"LEDwillcontinuetoblink;signalingthattheConcealed Communicator™hasbeensuccessfully
pairedorconnectedtotheBECP.
NOTE: Ifthe“ETGI‐CC” (ConcealedCommunicator)isset‐upasan“allowed” deviceontheBECPafterthe
initialBluetooth®pairingprocedurehasbeenpreformed,theunitshouldautomaticallyreconnectBECP
inthefuture. 5
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
CHANGINGTHEINCOMINGCALL&SOUNDPROFILESETTINGSOF
BLUETOOTH®ENABLEDCELLPHONE(BECP)PAIREDTOTHE
CONCEALEDCOMMUNICATOR™:
PriortoutilizingtheConcealedCommunicator™inthefield,itisstronglyrecommendedthat“incomingcall”
and“soundprofile” settingsoftheBluetooth®EnabledCellPhone(BECP)pairedtotheConcealed
Communicator™BaseUnitarechanged.
Theadjustmentofthe“incomingcall” settingto“auto‐answer” willallowtheBECPpairedtotheConcealed
Communicator™toautomaticallyansweranincomingcallwithouttheoperatorhavingtophysicalaccessthe
BECP.
Theadjustmenttothe“soundprofile” settingto“silent” and/or“vibrate” willallowensurethatnoaudible
soundisproducedwhentheBECPpairedtotheConcealedCommunicator™receivesanincomingcall.
NOTE: The"incomingcall"and"soundprofile"settingsoftheBluetooth®EnabledCellPhone(BECP)should
ONLY bechangedAFTER theBECPhasbeenpairedtotheConcealedCommunicator™.
ChangingtheBECP“IncomingCall” Setting:
NOTE: Thisprocedureisgeneric.Forspecificinformationonchanging "incomingcall"settings,pleasereferto
theBECP's instructionmanual.
1. Selectthe“MENU”option
2. Selectthe“SETTINGS”option
3. Selectthe“CALLS”option
4. Selectthe“GENERAL”option
5. Selectthe“CALLANSWER”option
6. Selectthe“AUTOMATIC”option
7. Setthe“TIME”optiontoeitherthe1,2,3,4,or5seconds
NOTE: ByadjustingtheincomingcallsettingstheBluetooth®EnabledCellPhone(BECP)willautomatically
answerANY incomingcall.ThetimethatittakesfortheBECPtoautomaticallyanswerthecallwillbebased
ontheselected“TIME” setting.Ifsetto1second,thecallwillbeautomaticallyansweredwithin1secondof
beingreceived.Ifsetto2seconds,thecallwillbeautomaticallyansweredwithin2secondsofbeingreceived…
IMPORTANTNOTE:NOTALLCELLPHONESSUPPORT"AUTO‐ANSWER"FUNCTION
Notallcellphonesallowfortheusertoadjusttheincomingcallsettingto“auto‐answer.” Onepopularcell
phonemodelthatdoesNOT currentlysupportthe“auto‐answer” functionistheiPhone®runningiOS 6.0.1
orapreviousiOS version.Softwareapplicationsareavailablefordownloadtoaddthe“auto‐answer”
functiontoaniPhone®.However,thisappiscurrentlyONLY downloadableviaCydia (analternativetothe
Apple"AppStore"foriPhone®userswhohaveelectedto“jailbreak” theiriOS device).Additional
informationregarding“jailbreaking” and“auto‐answer” downloadsforiOS devicesareavailable
online.InorderforaniPhone®toautomaticallyanswerincomingcallsviatheConcealedCommunicator™
BaseUnitpairedtothedevice,thedevice's"IncomingCall"settingmustbechangefrom"Default"to
"Headset."Tochangethe"IncomingCall"settingsSettings/General/Accessibility/IncomingCallsand
switch"IncomingCall"settingfrom"Default"to"Headset." 6
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
ChangingtheBECPSoundProfile:
NOTE: Thisprocedureisgeneric.Forspecificinformationonchanging the“soundprofile” settings,pleaserefer
totheBECP's instructionmanual.
1. Selectthe“MENU”option
2. Selectthe“SETTINGS”option
3. Selectthe“SOUNDPROFILE”option
4. settheSoundProfiletothe“Silent”or“Vibrate” option.
NOTE: ByadjustingthesoundprofilesettingoftheBluetooth®EnabledCellPhone(BECP)to“Silent” theBECP
willNOT produceanaudibleringtonewhenanincomingcallisreceived.
CHANGINGTHEINCOMINGCALL&SOUNDPROFILESETTINGSOF
BLUETOOTH®ENABLEDCELLPHONE(BECP)PAIREDTOTHE
CONCEALEDCOMMUNICATOR™(CONTINUED):
PRE‐OPERATIONSSET‐UP&COMPONENTCONCEALMENT:
BelowisalistofthecomponentsprovidedwiththeConcealedCommunicator™andtheirrespectivefunctions:
LowProfile
Microphone
NeckLoop
Transmitter
LargeEarpiece
MagnetSet
SmallEarpiece
MagnetSet
ToneGenerator
Button
ConnectstoConcealed
Communicator™Base
Unit's"MIC"port.
Allows"Coach"to
remotelymonitor
(listento)sounds/audio
withinproximityofthe
FieldOperator.
ConnectstoConcealed
Communicator™Base
Unit's"LOOP"port.
WhenAudiosignals
(theCoach'svoice)are
passedthroughthe
componentamagnetic
fieldiscreatedthat
causetheEarpiece
Magnetstovibrate.
Tobeinsertedinto
FieldOperator'sear
canals.
EarpieceMagnets
vibratewhenexposed
tothemagneticfield
producedwhenaudio
signals(theCoach's
voice)arepassed
throughthe"Neck
LoopTransmitter."
TheFieldOperator's
eardrumsconvertthe
EarpieceMagnet's
vibrationsintoaudible
sound.
ConnectstoConcealed
Communicator™Base
Unit's"BUTTON"port.
Whenbuttonispressed
theFieldOperatora
tonethatisaudibleto
FieldOperatorand
"Coach"isgenerated.
ThisallowsfortheField
Operatortonon‐
verballycommunicate
withthe"Coach."
Tobeinsertedinto
FieldOperator'sear
canals.
EarpieceMagnets
vibratewhenexposed
tothemagneticfield
producedwhenaudio
signals(theCoach's
voice)arepassed
throughthe"Neck
LoopTransmitter."
TheFieldOperator's
eardrumsconvertthe
EarpieceMagnet's
vibrationsintoaudible
sound. 7
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
PRE‐OPERATIONSSET‐UP&COMPONENTCONCEALMENT
(CONTINUED):
Connecting,Concealing,andPositioningtheLowProfileMicrophone:
1. Locatethe“LowProfileMicrophone”(provided).
2. Attachthe“LowProfileMicrophone”totheFieldOperator’sshirtcollar/lapelorotherareanearthemouth
oftheFieldOperatorbyusingtheprovidedclip.NOTE: The"LowProfileMicrophone"shouldbeattachedin
aconcealedmannertohelppreventitfrombeingidentifiedbyasubject.
3.Concealthe“LowProfileMicrophone”cablebyrunningitundertheshirtoftheFieldOperator.
4.Insertthepinendofthe“LowProfileMicrophone”intothe“MIC”portlocatedonthesideofthe
ConcealedCommunicator™BaseUnit.
Connecting,Concealing,andPositioningtheNeckLoopTransmitter:
1. Locatethe“NeckLoopTransmitter”(provided).
2. Placethe“NeckLoopTransmitter” aroundtheneckoftheFieldOperator.NOTE: The"NeckLoop
Transmitter"shouldbeattachedinaconcealedmannertohelppreventitfrombeingidentifiedbyasubject.
3. Concealthe“NeckLoopTransmitter”cablebyrunningitundertheshirtoftheoperator.
4.Insertthepinendofthe“NeckLoopTransmitter”intothe“LOOP”portlocatedonthesideofthe
ConcealedCommunicator™BaseUnit.
Connecting,Concealing,andPositioningtheToneGeneratorButton:
1.Locatethe"ToneGeneratorButton"(optional).
2.Concealthe"ToneGeneratorButton"cableandplacethebuttoninanareathatisreadilyaccessiblebythe
FieldOperatorsuchasintheirpocket.
3.Insertthepinendofthe"ToneGeneratorButton"intothe"BUTTON"portlocatedonthesideofthe
ConcealedCommunicator™BaseUnit.
ConcealingtheBluetooth®EnabledCellPhone(BECP)andtheConcealedCommunicator™BaseUnit:
1.Afterthe"LowProfileMicrophone,""NeckLoopTransmitter,"and"ToneGeneratorButton"(optional)
havebeenconnectedandconcealed;concealtheConcealedCommunicator™BaseUnitandBECPthatthe
deviceispairedtointheFieldOperator'spocket.
"EarpieceMagnet"InsertionProcedures&Warnings:
1.TheFieldOperatorshouldinserteitherthe"SmallEarpieceMagnets"OR "LargeEarpieceMagnets"into
theirearcanalsinaccordancewiththe"EARPIECEMAGNETINSERTIONPROCEDURES&WARNINGS"
sectionofthismanual.
8
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
IMPORTANT:EARPIECEMAGNETINSERTIONWARNINGS:
•Tohelppreventdamagetotheear,the"EarpieceMagnets"shouldONLY beinsertedintotheearcanals
bytheFieldOperator.NEVER allowanotherpersontoinserttheEarpieceMagnetsonbehalfofthe
operator.
•TheFieldOperatorshouldALWAYS usecottonswabstoGENTLY cleantheirearcanalsBEFORE inserting
the"EarpieceMagnets."
•TheFieldOperatorshouldONLY usetheirfingerstoGENTLY insertthe"EarpieceMagnets"intotheirear
canals.TheFieldOperatorshouldNEVER useaforeignobjecttoforcethe"EarpieceMagnets"intotheir
earcanals.
•The"EarpieceMagnets"needtobeplaceddeepinsidetheearcanalsinordertofunctionproperlyaswell
asconcealthemfromthesubject.Insertinganyforeignobjectintotheearcanalcancreatemild
discomfortandmaypotentiallycausedamagetotheear/hearing.TheFieldOperatorshouldNEVER use
excessiveforcewheninsertingthe"EarpieceMagnets"intotheirearcanals.
•ShouldtheFieldOperatorfeelanyseverediscomfortatanytime duringthe"EarpieceMagnet"insertion
processOR afterthe"EarpieceMagnets"havebeeninsertedintotheirearcanals,theyshouldbe
removedIMMEDIATELY inaccordancewiththisoperatingmanual.
•ShouldtheFieldOperatorcontinuetoexperiencesevereeardiscomfortseekIMMEDIATE medical
attention.
"EARPIECEMAGNET"INSERTIONPROCEDURES&WARNINGS:
IMPORTANT:EARPIECEMAGNETEXTRACTIONWARNINGS:
•Tohelppreventdamagetotheear,the"EarpieceMagnets"shouldONLY beremovedfromtheearcanals
bytheFieldOperator.NEVER allowanotherpersontoremovethe"EarpieceMagnets"onbehalfofthe
FieldOperator.
•TheFieldOperatorshouldONLY usetheprovided“EarpieceMagnetExtractionTool”toremovethe
"EarpieceMagnets."NOTE: Ifthe“EarpieceMagnetExtractionTool” isNOT available,theFieldOperator
shoulduseabluntmetalobjectsimilartothediameterofthe"EarpieceMagnets."TheFieldOperator
shouldwrapaclothorothersoftmaterialaroundtheendofthemetalobjectthatistobeusedtoremove
the"EarpieceMagnets."Thepurposeofthewrappingthemetal objectinasoftmaterialistohelplessen
themagneticcollisionimpactforcebetweenthe"EarpieceMagnets"andmetalobjectusedtoextract
them.Thisinturnhelpspreventthe"EarpieceMagnets"frombeingchippedorcrackedwhenremoved.
•TheFieldOperatorshouldNEVER usespare/additional"EarpieceMagnets"orothermagnetstoremove
"EarpieceMagnets"fromtheirearcanals.Themagneticcollisionimpactforceofthetwomagnetsmay
causedamageto/harmtheear.
•Toremovethe"EarpieceMagnets"place“EarpieceMagnetExtractionTool”nearopeningoftheears.Do
NOT insertthe“EarpieceMagnetExtractionTool”directlyintotheearsorearcanals.
•Themagneticattractionbetweenthe"EarpieceMagnets" andthe“EarpieceMagnetExtractionTool”
placedwithinproximityofopeningoftheearswillmagneticallyextractthe"EarpieceMagnets"from
FieldOperator'searcanals.
•Adisinfectantwipeshouldbeusedtocleanthe"EarpieceMagnets"afterextraction.
"EARPIECEMAGNET"EXTRACTIONPROCEDURES&WARNINGS:
9
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
POSTOPERATIONS:
PleasefollowtheprocedureslistedbelowafterConcealedCommunicator™operationshaveconcluded:
1. PowerofftheConcealedCommunicator™BaseUnitbypressingandholdingdowntheunit's
"POWER"button.NOTE: Releasethe"POWER"buttonwhentheunit'sLEDs turnoffsignalingthatthe
unithasbeensuccessfullypoweredoff.
2. Disconnectthe"LowProfileMicrophone,""NeckLoopTransmitter"and"ToneGeneratorButton"(if
connected)componentsfromtheConcealedCommunicator™BaseUnitandstore.
3. InstructFieldOperatortoremovethe"EarpieceMagnets"inaccordancewiththe"EarpieceMagnet
ExtractionProcedures&Warnings"sectionofthismanual.NOTE: Oncethe"EarpieceMagnets"have
beenremovedandcleaned/disinfected,theyshouldbeindividuallystoredintheprovidedplasticshell
vials.
4. ChargedtheConcealedCommunicator™BaseUnit'sbatteryinaccordancewiththe"Concealed
CommunicatorBaseUnitPowerInformation&BatteryChargingProcedures"sectionofthismanual.
10
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
WestronglyrecommendthattheConcealedCommunicator™betestedpriortofieldoperationstohelp
ensurethatthecomponentsareproperlyconnectedandtheequipmentisfunctioningproperly.
Bluetooth® EnabledCellPhone(BECP)Checklist:
□TheBECPispairedtotheConcealedCommunicator™BaseUnit
□TheBECP"incomingcall"hasbeensetto“auto‐answer”
□TheBECP"soundprofile"hasbeensetto"silent"and/or"vibrate"
□TheBECPisfullycharged/hasadequatebatterypower
□TheBECPhavewirelesscellularnetworkconnectivity
ConcealedCommunicator™Checklist:
□TheConcealedCommunicator™BaseUnitispairedtotheBluetooth®EnabledCellPhone(BECP)
□The"LowProfileMicrophone,""NeckLoopTransmitter,""ToneGeneratorButton,"(ifused)areproperly
concealed,positioned,andconnectedtotheConcealedCommunicator™
□TheFieldOperatorhastheEarpieceMagnetsinsertedintotheirearcanals
□TheBECPandConcealedCommunicator™areconcealedontheoperator’sperson
TestingtheBECP&ConcealedCommunicator™PriortoFieldUse:
TotesttheConcealedCommunicator™ateamstaffmembershouldplaceacalltothetelephonenumber of
theBluetooth®EnabledCellPhone(BECP)thatispairedtotheConcealedCommunicator™.
ThiscallwillautomaticallybeansweredbytheBECPasthe"incomingcall"settingshouldhavebeensetto
“auto‐answer.”
Afterthecallconnects,thecallershouldbeabletolistento/monitorthesoundsoccurringwithinthe
proximityofthe"LowProfileMicrophone"andtheFieldOperatorshouldalsobeabletohear/listentothe
caller’svoiceviatheEarpieceMagnetsthattheyhaveinsertedintotheirearcanals.
NOTE: Whenperformingthisfunctionalitytest,thecallerandFieldOperatorshouldbelocatedatleast30ft.
awayfromoneanotherorinseparaterooms.Ifthecallerandoperatorarelocatedclosetooneanotherorin
thesameroom,cellularreverberation(echoing)maybeexperiencedwhichdiminishessoundquality.
Ifthecallerexperiencesdifficultyinmonitoring/listeningtothesoundsoccurringwithintheproximityof
the"LowProfileMicrophone",pleasecheck/performthefollowing:
•Thatthe"LowProfileMicrophone"issecurelyconnectedtotheConcealedCommunicator™BaseUnit's
"MIC"port.
•Thatnoobstructionsareblockingthe"LowProfileMicrophone."
•Thatthevolume/listeningleveloftheCoach'sphoneissettoitshighestsetting.
•Ifsporadicelectric“noise” isexperiencedplacetheBluetooth®EnabledCellPhone(BECP)furtheraway
fromtheConcealedCommunicator™BaseUnit.
OPERATINGCONSIDERATIONS&TROUBLESHOOTING:
11
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
IftheFieldOperatorexperiencesdifficultyinmonitoring/listeningtovoiceofthecallerviathe"Earpiece
Magnets"pleasecheck/performthefollowing:
•Thatthe"EarpieceMagnets"areproperlyinsertedinsidethetheirearcanals.
•IncreasethespeakervolumeleveloftheBluetooth®EnabledCellPhone(BECP).NOTE: Thevolumelevelof
theBECPmaybeincreased/decreasedbypressingtherespective"DEVICEVOLUME"buttons(+)and(‐)
locatedonthesideoftheConcealedCommunicator™BaseUnit.
•Ifthe"SmallEarpieceMagnets"arebeingusedreplacethemwiththe"LargeEarpieceMagnets".NOTE: The
"LargeEarpieceMagnets"willproducetheloudestsoundlevel.
•Thatthe"NeckLoopTransmitter"issecurelyconnectedtotheConcealedCommunicator™BaseUnit's
"LOOP"port.
•Thatthe"NeckLoopTransmitter"islocatedneartheFieldOperator'searcanalscontainingthe "Earpiece
Magnets."NOTE: The"EarpieceMagnets"createmorevibration/aloudersoundthe closertheyare
positionedtothe"NeckLoopTransmitter."
•Ifsporadicelectric“noise” isexperiencedplacetheBluetooth®EnabledCellPhone(BECP)furtheraway
fromtheConcealedCommunicator™BaseUnit.
IMPORTANTNOTE:
Theabilityfora"Coach"tomonitor/listentosoundsoccurringwithintheproximityofthe"LowProfile
Microphone"aswellastheFieldOperator’sabilitytomonitor/listentothevoiceofthecallerviathe
"EarpieceMagnets"aredependentuponseveralfactorswhichinclude,butareNOT limitedto:
•Theanatomichearingcapabilityoftheindividuals(CoachandFieldOperator)
•Ambientsounds/noisesoccurringwithintheoperatingenvironment
•Thepositioningofthe"EarpieceMagnets"insidetheearcanal
•Thedistancebetweenthe"NeckLoopTransmitter"and"EarpieceMagnets"
AdditionalConcealedCommunicator™OperatingConsiderations&Notes:
•Afterthe"EarpieceMagnets"havebeeninserted,theFieldOperatormayhaveatendencytospeak
louderthannormal.TheFieldOperatorshouldbecognizantof thisandalwaystrytospeakatan
appropriatevolumelevel.
•Itisdifficultforanypersontoeffectivelylistentoandunderstandcommunicationswhentwopeopleor
speakingtothematthesametime.The"Coach"shouldbecognizantofthisfactandavoidspeaking
to/coachingtheFieldOperatorwhentheyareactivelyengaged incommunicationswithasubject.
•The"Coach"shouldspeakloudlyandclearlywhencommunicatingwiththeFieldOperatortohelpensure
thatthattheirvoiceisheard.
•Duringoperationsthe"NeckLoopTransmitter"hasatendencytobecomewarm.
•Inapplicationsinvolvingtheuseofthe"ToneGeneratorButton"component,theFieldOperatorand
"Coach"shouldestablishhowdifferenttonecombinationsaretobecoded/interpreted.Forexample,ifthe
FieldOperatorpressesthe"ToneGeneratorButton"ONCE thattheywouldlikethelaststatement
providedbythe"Coach"repeatedoriftheFieldOperatorpressesandholdsdownthe"Tone
GeneratorButton"for(5)secondsorlongerthatTacticalinterventionisnecessary.
OPERATINGCONSIDERATIONS&TROUBLESHOOTING(CONTINUED):
12
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
Scope:
EnforcementTechnologyGroup,Inc.(ETGI)anditsdivisionswarranttheConcealedCommunicator™ tobefreefromdefectsin
materialsandworkmanship.Nowarrantieseitherexpressorimplied,aremadeastomerchantabilityorfitnessforaparticular
purpose.ETGI’s obligationunderthiswarrantyislimitedtotherepairorreplacementofadefectiveunitorportionthereofwhichis
returnedtoETGIwithinoneyearfromthedatetheproductwasdeliveredtoClient’sdeliverypointbycommoncarrier.Such
warrantyworkwillbeperformedfreeofchargetotheClient,shouldETGI’s employeesfindtheSystemtobedefectiveinmaterials
orworkmanship.Client’sonlyremedyforclaimsarisingunderthisdocumentshallbefordamages,whichshallnotexceedtheprice
oftheSystem.ETGImay,atitssoleelection,choosetorepair orreplacesaidSystem.UseoftheproductoutsideETGI’s
recommendeddesignparametersvoidsallwarranties.WarrantiesapplyonlytotheoriginalClientwhenpurchasedortransferred
withinallapplicablelaws.
Warning:
TheClientpurchasesandusestheequipmentathis/herownrisk. Clientmustcarefullyreadinstructions,safetymaterials,and all
otherequipmentliteraturebeforeusingtheequipment,andfollowtheseinstructions,proceduresandrules.Whenindoubt,Client
mustcontactETGIattheaddressbelow,orcertifiedservicecentersauthorizedbyETGItoperformwarrantyworkonthesystem.
Theequipmentisintendedforusebyindividualsproperlytrainedbyapprovedinstructorstodeterminewheretheequipmentfits
intohis/herdepartment’srules,regulations,policiesandprocedures.
LimitationofWarranty:
UndernocircumstanceswillETGIberesponsibleforanydamagesresultingfromnegligenthandling,misuseorillegaluseofthe
ConcealedCommunicator™.Suchactswillvoidthewarranty.ETGIbearsnoresponsibility,regardlessofnature,forincidental,
indirectorconsequentialdamageswithrespecttoeconomiclossorinjurytoapersonorpropertywhetherasabreachofexpress or
impliedwarranty,negligentorimproperuse,intentionalmisuse, accidentaluse,orunauthorizedmodifications.ETGIisnot
responsiblefortheuseorinabilitytousethisSystem.
CompliancewithLocalLaws:
ItistheClient’sresponsibilitytoensurethepurchase,handling,andusageoftheequipmentcomplieswithalllocal,state,and
federallawsandregulations.
ProductChanges:
ClientunderstandsthatETGImayfromtimetotimechangetheequipment'sspecifications,designs,andaccessories,and/ormay
addorremoveitemsfromtheConcealedCommunicator™ productlinewithoutpriornoticetousers.
Entire:
ThisLimitedWarrantyconstitutestheentireagreementbetweentheparties,andoverridesandsupersedesanyotherverbalor
writtencorrespondencebetweentheparties,includinganypreviousLimitedWarranties.Nochangesmaybemadewithoutthe
priorwrittenconsentofthemanagementofETGI.ThiscontractisinterpretedandgovernedunderthelawsoftheStateof
Wisconsin,USA.
ManufacturerInformation:
EnforcementTechnologyGroup,Inc.(ETGI)isthesole‐sourcemanufacturer/distributoroftheConcealedCommunicator™.
WARRANTYINFORMATION:
13
Copyright ©2012 EnforcementTechnology Group, Inc. (ETGI). All Rights Reserved. Information subject to change without notice. Bluetooth®is a registered trademark of Bluetooth SIG, Inc.
MANUFACTURER CONTACT INFORMATION
400 N. Broadway, 4th Fl.
Milwaukee, WI 53202
Toll Free (U.S. Only): 800-873-2872
Phone: 414-276-4471
Fax: 414-276-1533
Email: [email protected]
Visit: www.etgi.us
14
Table of contents
Other Enforcement Technology Group Transceiver manuals
