EnGenius DURAFON SN902 User manual

DURAFON SN902 & SN922 PRODUCT SUPPORT & FAQ’s
Product
SN902
SN902
SN902
SN902
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
Question
How many handsets will
each base unit support?
How many bases (lines) can
one handset be assigned?
How many lines per base?
How can I add an answering
machine to the system?
How can I use the music or
message on hold feature?
Can I charge a spare battery
while the handset is in the
charger?
Does the charger handset
slot and spare battery slot
fast charge?
How long does it take to
charge a battery?
What type of battery is
used?
Answer
The EnGenius SN902 system will
support 9 handsets per base. Each
handset can be registered to up to 4
base units for a total integrated system
of 36 handsets and 4 base units.
Each EnGenius SN902 handset can be
registered to up to 4 base units for a
total integrated system of 36 handsets
with 4 base units.
Each EnGenius SN902 base will support
one analog line or extension. Additional
base units can be added to expand the
system to up to 4 base units.
The EnGenius SN902 system will
support an answering machine or a
corded phone by using the second jack
on the back of the base unit.
The EnGenius systems will support an
audio-in device (IE: tape player, CD,
radio, etc) for music or sales messages
on hold by plugging in the 3.5mm
audio-in cable (purchased separately)
into the audio-in port on the back of
the base unit and into an audio device.
Yes, the EnGenius rapid charger has a
spare battery charging slot located
behind the handset charging slot.
Yes, the EnGenius rapid charger,
charges both the handsets’ battery and
the spare battery in 90 minutes.
The EnGenius rapid charger, charges
both the handsets’ battery and the
spare battery in 90 minutes.
The EnGenius battery pack is Lithium
Ion.

DURAFON SN902 & SN922 PRODUCT SUPPORT & FAQ’s
Product
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SN902
Question
Will the battery develop a
“memory effect”?
When would the handset
battery need to be replaced?
What is the standby time of
the battery?
What is the talk time of the
battery?
Can I broadcast a message
to handsets?
Is the system digital?
What is DSS?
What is the size of the
external antenna?
What frequency does the
system operate on?
How do I use the Keypad
Lock feature?
What is the size of the
handset?
Can the base be used as a
monitor?
How do I register a new
handset?
Answer
The EnGenius Lithium Ion battery pack
will not develop a “memory effect” and
does not have to be fully discharged to
maximize its life.
The EnGenius Lithium Ion battery pack
should last for about 300 full charges
or about one year.
The EnGenius Lithium Ion battery
pack’s standby time is up to 48 hours.
Standby time is reduced significantly by
telephone calls or 2-way use.
The EnGenius Lithium Ion battery
pack’s talk time is up to 6 hours.
Although a page from the base unit will
ring all registered handsets, you cannot
broadcast a message from the base or
another handset, but a text message
can be sent to a group of handsets.
Yes, the EnGenius systems use digital
spread spectrum (DSS) technology.
DSS stands for Digital Spread
Spectrum and means that the signal
changes frequency to ensure privacy
and clarity.
The antenna measures 68cms from the
tip to it’s ground plane.
915 – 928 MHz (Australian Standard).
To lock the keypad, press Menu 1, to
unlock press Unlock 1.
Approximately 14cms X 5.7cms X
3.2cms.
Yes, simply open up a 2-way
communication link.
Press REG button on base until LED’s
light up. Then press Menu 6 1 on the
handset.

DURAFON SN902 & SN922 PRODUCT SUPPORT & FAQ’s
Product
SN902
SN902
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SN902
SN902
SP922
Question
Is the system expandable?
Can I page all the handsets?
How do I insert a pause in a
directory number?
Will the system work with a
PABX / Key System?
How do I enter a long
distance dialing code?
Does the system use
frequency hopping?
Is the system secure?
Is there a call timer on the
handset?
Are the handsets also 2-way
radios?
Does the handset vibrate?
How do I add an additional
line (base)?
How do I change the base
ID?
Why won’t my new
additional handset work?
Answer
Yes, each base can register up to 9
handsets and each handset can be
registered to, up to 4 base units for a
total of 4 bases and 36 handsets.
Yes, but only from a base unit. The first
handset to answer will have a
communication link.
Use the * key to enter a pause in the
directory mode.
Yes, the system works behind an
analogue port of the PABX or Key
System.
Press Menu 5 1 to enter the dial prefix
mode.
Yes, at 200 channels per second.
Yes, DSS technology and frequency
hopping provides call security.
Yes, when a call is answered or talk is
pressed the time begins until the call is
ended.
Yes, unique handset ID’s make it
possible to “2-way” call other handsets
within the system even while away
from the base unit, or with the base
unit turned off.
Yes, select Menu 4 1 and use the
up/down arrows to select ring options.
To add a base unit, the base ID must
be different from the other base ID’s
within the system. The base ID can be
changed by pressing Menu 6 3 then
entering an ID number, 1, 2, 3, or 4.
The base ID can be changed by
pressing Menu 6 3 then entering and ID
number, 1, 2, 3 or 4.
Check that the handset has an ID
number other than 00. Check battery
power.

DURAFON SN902 & SN922 PRODUCT SUPPORT & FAQ’s
Product
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
SN902
SP922
Question
How do the phones compare
to 2.4GHz or 5.8GHz
phones?
How is such long range
achieved?
How much more range will I
get with the external
antenna?
What is the range?
Are the systems safe?
How close can a base
antenna be to another
antenna?
How far apart should
external antennas be
placed?
How do I protect my system
from static electrical
charges?
Where should I place the
base unit?
The handset gets warm
during charging, is this
normal?
Will the phone work with the
electricity off?
How do I maximize the
range of the system?
Answer
Typically, much longer range can be
achieved with the EnGenius Industrial
Cordless systems.
Long range is achieved with lower
frequency and higher transmission
power.
The external antenna provides more
range by getting the signal above
obstacles which may block the signal if
the base unit is used by itself.
Range depends upon individual
environment. Typically, 12 floors in a
building, 23,000 square metres in a
warehouse and 12,000 hectares on a
farm or in open area.
The systems have met or exceeded all
FCC testing, including rigorous SAR
testing.
Keep 6 metres between antennas.
Keep 6 metres between antennas
Use the EnGenius lightening protection
kit.
Locate the base away from obstacles
and as high and as central as possible.
Yes.
No.
Mount the base unit antenna as high as
possible and use the long Optimal
performance handset antenna.

DURAFON SN902 & SN922 PRODUCT SUPPORT & FAQ’s
Product
SP922
SP922
SP922
SP922
SP922
SP922
SP922
SN902
SP922
SN902
SP922
SN902
SP922
Question
How do I add an additional
line?
How do I register a new
handset?
How do I reset the base
unit?
How can I select a particular
line for an outgoing call?
Can the base be used as a
monitor?
Is the system expandable?
Can I page all the handsets?
What is covered by the
Warranty?
What is not covered by the
Warranty?
What is the Warranty
period?
Answer
Just plug the next line in to the base
unit beginning at L1, then L2, then L3,
then L4.
On the base unit, press and hold REG
button until the line LED’s come on,
then on the new handset press
Menu 6 1.
The Base can be reset by inserting a
pen tip or paper clip to press and hold
the RESET button on the base unit.
To activate, press Menu 5 8 to enter
the line selection mode, turn selection
to On. Then press talk button on
handset and select which line you
require, 1, 2, 3, 4.
No
Yes, each base can register up to 90
handsets.
From one handset, a group of handsets
can be paged by pressing 2-way and
entering a group number.
Manufacture defects in material or
workmanship.
Damage due to misuse, abuse and
accidents.
One year for the base and handset(s).