Entrust Datacard CE875 Product information sheet

User Reference Guide
CE875™Instant
Issuance System
July 2018
527763-001EN, Rev E

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2 CE875 Instant Issuance System User Reference Guide 527763-001EN_E
Contents The CE875 Instant Issuance System
527763-001EN_E CE875 Instant Issuance System User Reference Guide 3
English
English
Contents
The CE875 Instant Issuance System......................................................3
The Printer with Oponal Mul-Hopper ..............................................4
Load Cards in a Single-Hopper Printer.................................................. 5
Use the Excepon Slot......................................................................... 6
Load Cards in a Mul-Hopper Printer................................................... 7
Use the Mul-Hopper Excepon Slide .................................................9
Clean the Printhead Cam Rollers........................................................ 10
Clean the Printer ............................................................................... 12
Clean the Printhead........................................................................... 15
Replace the Color Ink Ribbon............................................................. 16
Replace the Cleaning Sleeve .............................................................. 18
Replace the Retransfer Film............................................................... 20
Replace the Indent Ribbon ................................................................ 22
Replace the Topping Foil.................................................................... 24
Empty the Embosser Reject Tray........................................................ 26
Clear a K1 Horizontal Transport Card Jam .......................................... 27
Clear a K2 Vercal Transport Card Jam............................................... 29
Clear a Flipper Card Jam .................................................................... 30
Clear an Embosser Card Jam.............................................................. 31
Repair a Broken Ink Ribbon ............................................................... 32
Repair Broken Retransfer Film ........................................................... 33
Repair a Broken Indent Ribbon .......................................................... 34
Repair Broken Topping Foil ................................................................ 35
Check the Power Connecons ........................................................... 36
Check the Data Connecons .............................................................. 37
Common Printer LCD Messages ......................................................... 38
Common Embosser LCD Messages..................................................... 39
Common Print Quality Concerns........................................................ 40
A Printer Input Hopper
B Embosser Output Hopper
C Front Panel
D Embosser Supplies Access Door
E Embosser Lock
F Printer Lock
G Printer Access Door
H User Reference Guide Slot
I Topping Foil Cartridge
J Embosser Reject Tray
K Indent Cartridge
L Manual Advance Knob (K2)
M Rear Access Door Release (K3)
N VercalTransportArea
O Retransfer Film Cartridge Release
Buon
P Retransfer Cartridge (C2)
Q InkRibbonCartridgeReleaseBuon
R Ink Ribbon Cartridge (C1)
S Cleaning Spindle Handle (C3)
T Manual Advance Knob (K1)
LCD Front Panel
User Light &
UserBuon
Up
Arrow
Enter
Status Lights:
Down
Arrow
Power
Buon
Ribbon
Cards
Front Panel
The CE875 Instant Issuance System

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The Printer with Optional Multi-Hopper Load Cards in a Single-Hopper Printer
527763-001EN_E CE875 Instant Issuance System User Reference Guide 5
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Load Cards in a Single-Hopper PrinterThe Printer with Optional Multi-Hopper
A = Output Hopper
B = Hopper Lock Bars
C = Input Hoppers 1–6
D=Mul-HopperLock
E=LockBarReleaseBuon(B1)
F=CartridgeReleaseBuons
G=ExceponSlide
H = Card Weight
I = Cartridge Door
J=CartridgeDoorReleaseBuon

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6 CE875 Instant Issuance System User Reference Guide 527763-001EN_E
Use the Exception Slot Load Cards in a Multi-Hopper Printer
527763-001EN_E CE875 Instant Issuance System User Reference Guide 7
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Use the Exception Slot Load Cards in a Multi-Hopper Printer
1. Unlockthemul-hopperlock.
2. Slidethelockbarreleasebuon(B1)tothele.
3. Rotatealockbartothele.

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Load Cards in a Multi-Hopper Printer Use the Multi-Hopper Exception Slide
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Use the Multi-Hopper Exception Slide
ExceponSlide
4. Pressthecartridgereleasebuonatthetopofthe
cartridge and open the cartridge door.
5. Lithecardweighttothetopofthecartridgeandpull
itforwardunlitlocksinposion.
6. Load the cards into the cartridge.
7. Close the cartridge door to release the card weight so
that it rests on top of the cards.
8. Repeat for each input hopper cartridge.
9. Returnalllockstothelockedposionwhennished.
Card Weight
Cards

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Clean the Printhead Cam Rollers Clean the Printhead Cam Rollers
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Clean the Printhead Cam Rollers
SckyCleaning
Card
Scky
Cleaning Card
Ink Ribbon
Cartridge
Guidepost
Printhead
Cam Rollers
Connuewith“CleanthePrinter:”
• “Single-HopperSystem”onpage12.
OR
• “Mul-HopperSystem”onpage13.
1. Insertthecleaningcardvercallyintotheprinter
between the retransfer cartridge guidepost and the
rollers. The adhesive side of the card should face to
the right and touch the rollers.
2. Move the cleaning card up and down along the rollers
to remove debris.
Move the cleaning
card up and down

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12 CE875 Instant Issuance System User Reference Guide 527763-001EN_E
Clean the Printer Clean the Printer
527763-001EN_E CE875 Instant Issuance System User Reference Guide 13
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Clean the Printer
Single-Hopper System
Scky
Cleaning Card
Card Bow
Connuewith“StarttheCleaningCycle”onpage14.
Clean the Printer
Mul-Hopper System
Isopropanol
Cleaning Card
ExceponSlide
Connuewith“StarttheCleaningCycle”onpage14.
Card Bow

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Clean the Printer Clean the Printhead
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Replace the cards in the single input hopper.
Clean the Printer
Start the Cleaning Cycle
Clean the Printhead
Powerotheprinter.
Cleaning Swab
Replace the cartridges, and close and lock the printer. Press
thePowerbuontorestarttheprinter.

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Replace the Color Ink Ribbon Replace the Color Ink Ribbon
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Replace the Color Ink Ribbon
Replace the ink ribbon cartridge in the printer.
Click
Click

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C3
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Replace the Cleaning Sleeve Replace the Cleaning Sleeve
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Replace the Cleaning Sleeve

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Replace the Retransfer Film Replace the Retransfer Film
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Replace the Retransfer Film
Replacetheretransferlmcartridgeintheprinter.
Click
Click

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Replace the Indent Ribbon Replace the Indent Ribbon
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Replace the Indent Ribbon
Click
ClickClick

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Replace the Topping Foil Replace the Topping Foil
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Replace the Topping Foil
Click
Click

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Empty the Embosser Reject Tray Clear a K1 Horizontal Transport Card Jam
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Empty the Embosser Reject Tray Clear a K1 Horizontal Transport Card Jam
Single-Hopper System

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Clear a K1 Horizontal Transport Card Jam Clear a K2 Vertical Transport Card Jam
527763-001EN_E CE875 Instant Issuance System User Reference Guide 29
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Clear a K1 Horizontal Transport Card Jam
Mul-Hopper System
Clear a K2 Vertical Transport Card Jam

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Clear a Flipper Card Jam Clear an Embosser Card Jam
527763-001EN_E CE875 Instant Issuance System User Reference Guide 31
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Clear a Flipper Card Jam Clear an Embosser Card Jam

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Repair a Broken Ink Ribbon Repair Broken Retransfer Film
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Repair a Broken Ink Ribbon
Tape
Repair Broken Retransfer Film
Tape

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Repair a Broken Indent Ribbon Repair Broken Topping Foil
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Repair a Broken Indent Ribbon
Tape
Repair Broken Topping Foil
Tape

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Check the Power Connections Check the Data Connections
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Check the Power Connections
Printer Power Connecons
Embosser Power Connecons
Check the Data Connections
Printer-to-Embosser Connecon
Network Connecon

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Common Printer LCD Messages Common Embosser LCD Messages
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Common Printer LCD Messages
Error Message Refer to:
112: Card hopper
empty
“LoadCardsinaSingle-HopperPrinter”onpage5
“UsetheExceponSlot”onpage6
“LoadCardsinaMul-HopperPrinter”onpage7
“UsetheMul-HopperExceponSlide”onpage9
166: C2 supply out or
missing
167: C2 supply not
idened
168: C2 supply not
supported
“ReplacetheRetransferFilm”onpage20
172: Improper
shutdown
“CheckthePowerConnecons”onpage36
“ChecktheDataConnecons”onpage37
175: C2 supply error “RepairBrokenRetransferFilm”onpage33
234: K1 transport card
jam
“ClearaK1HorizontalTransportCardJam”onpage
27
235: K2 transport card
jam
“ClearaK2VercalTransportCardJam”onpage29
236: Flipper module
rotate error
“ClearaFlipperCardJam”onpage30
237: C1 supply out or
missing
“CleanthePrintheadCamRollers”onpage10, and
“CleanthePrinter”onpage12, and
“ReplacetheColorInkRibbon”onpage16, and
“ReplacetheCleaningSleeve”onpage18
238: C1 supply not
idened
239: C1 supply not
supported
“ReplacetheColorInkRibbon”onpage16
240: C1 supply error “RepairaBrokenInkRibbon”onpage32
277:Mul-hopper
pick error
“LoadCardsinaMul-HopperPrinter”onpage7
Common Embosser LCD Messages
Error Message Refer to:
127: Emboss transport
error
“ClearanEmbosserCardJam”onpage31
133: Embosser card reject
full
“EmptytheEmbosserRejectTray”onpage26
135: Indent ribbon
supplies out
“ReplacetheIndentRibbon”onpage22
136: Indent ribbon break “RepairaBrokenIndentRibbon”onpage34
“ReplacetheIndentRibbon”onpage22
140: Embosser not
available
“ChecktheDataConnecons”onpage37
143: Topping foil problem “RepairBrokenToppingFoil”onpage35
“ReplacetheToppingFoil”onpage24
144: Topping foil out
147: Topping foil no tag
found
“ReplacetheToppingFoil”onpage24