EPH Controls EMBER User manual

GW03 GATEWAY INSTRUCTIONS
www.ephcontrols.com/ember
emberapp.ephcontrols.com

2
Welcome
Thank you for choosing EMBER by EPH Controls. We hope you
enjoy using it as much as we did developing it!
Controlling your heating anywhere, anytime is only a few simple
steps away.
In this booklet, we will provide a step by step guide to setting up
the EMBER heating control app and its associated hardware.
Again, thank you for choosing EMBER.

3
Index
Page 4 Getting started (WiFi requirements / Device software etc)
Page 19 Zone control diagram
Page 15 Home setup
Page 12 Pairing your gateway to your wireless internet
Page 8 Downloading the EMBER App
Page 7 System architecture
Page 6 Pairing your receiver to your gateway
Page 5 LCD / LED / Button legend

4
WiFi Requirement
The SSID of your Wi-Fi should not
be hidden when you are pairing the
gateway to your router.
Please install the gateway in a place
with a good Wi-Fi signal.
The gateway can only support 2.4GHz
wireless routers. It does not support
5GHz wireless routers.
The gateway should not be in the
blacklist of the router.
Please restart your wireless router
periodically or restart it before you
are going on holiday to ensure that
the connection is kept after long
periods of inactivity.
Pay attention to the number of
devices connected to your wireless
router. Some routers may not work
properly if too many devices are
connected.
Device Operating System
1) Minimum iOS is 9.
2) Minimum Android OS is 5.1
(Lollipop)
Positioning of the gateway
The gateway should be located near
the receiver in an area with good WiFi
signal. It should not be installed close
to appliances such as microwaves,
televisions etc.
The above will ensure a stable
connection for remotely controlling
your heating system.
Getting started
Useful Information:
Visit EMBER YouTube channel for the TS
Set up Guide.
On the Initial Setup screen, click on the
Setting icon to access Tutorials, FAQs
and Videos.

5
LCD / LED / Button legend
WPS / Smartlink
button
Function
button
Reset
button
Figure 1: The gateway
Figure 2: The RF receiver
Buttons to be used during gateway installation
WPS / SmartlinkFunction
Power
SupplyReset
LED Status
Red LED on Gateway has power
Green LED on Gateway connected to WiFi
White LED on Gateway connected to receiver

6
1. Reset your router by switching it
on and off.
2. Ensure that your thermostat(s)
are paired to your receiver(s).
This can be tested by turning the
thermostat on or off and ensuring
the receiver is switching on and
off accordingly. If a thermostat is
not paired to the receiver please
follow the instructions in Section
17 of the thermostat Operating
Instructions.
3. Ensure that the receiver you’re
connecting to the boiler is set up
as a hub receiver. For instructions
on your to do this, please refer
to Section 2 of the thermostat
OpenTherm® Instructions.
4. Press the ‘Connect’ button on the
receiver. The Red and Green LEDs
will begin to ash.
Note: If you are connecting multiple receivers to a gateway, please ensure that all
branch receivers are connected to the hub receiver. There can only be 1 hub receiver
in a system. Allow 5 minutes for all receivers to synchronise with the hub receiver
before connecting the gateway to the EMBER App.
* Please note: If you are installing a CombiPack4, the RFRP-OT thermostat and the
RF1A-OT receiver will have a pre-established RF connection so it is not necessary to
carry out Step 2 in the RF connection process below.
** Please note: If you are installing a CP4i, the thermostat, receiver and gateway will
have pre-established RF connections so there is no need to carry out Step 3 in the RF
connection process below.
Pairing your receiver to
your gateway
Complete this step before pairing your receiver to your gateway
5. On the Gateway, press and
hold the ‘Function’ button for 3
seconds.
6. The White LED on the gateway
will begin to ash at 1 second
intervals.
7. When the White LED stop ashing
and is solid On, the gateway
has been connected to the hub
receiver.

7
RFRP-HW-OT Thermostat
RF1A-OT Branch Receiver
RFRP-OT Thermostat
RF1A-OT Hub Receiver
RFRP-OT Thermostat
RF1A-OT Branch Receiver
RFRP-OT Thermostat RF1A-OT Receiver GW03 Gateway EMBER App Cloud
Cloud
EMBER App
GW03 Gateway
Note: A maximum of 6 thermostats can be used in the system.
System architecture
To optimise battery life, the end to end communication can take up to 3 minutes .
Example A Single Zone System
Example B Multi Zone System

8
2. Once the app has been installed,
open it.
3. Select ‘Create an account’ to Sign
up with your email address.
1. Go to the Apple App Store on
your iPhone or the Google Play
Store on your Android device and
download the EPH EMBER App.
QR codes to the download links
are available on the back cover.
Downloading the
EMBER App

9
9. Enter your telephone number.
(optional)
10. Tick the box to accept our Terms
& Conditions and Privacy Policy.
11. Press ‘Sign up’.
4. Enter your First name.
5. Enter your Last name.
6. Enter your Email address.
7. Enter your Password (Minimum 6
characters – including lowercase,
uppercase and number)
8. Conrm your Password.

10
14. You will be directed to the EMBER
App. Select ‘Open’ in EMBER. If
you are not automatically directed
to the App, manually open it and
complete step 15.
12. A conrmation email should
arrive in your inbox from EMBER.
This should take up to 2 minutes.
If you do not receive the email,
please search your Junk / Spam
email folder.
13. Open the email and press the
embedded button ‘Activate
Account’.
Downloading the
EMBER App (Continued)

11
17. Choose ‘Allow’ so EMBER App can
send you notications.
15. When the App opens, enter your
email address and password.
16. Press ‘Sign in’.

12
1. Press ‘WiFi Setup’ and you will
be directed to the WiFi Setup
screen.
If the WiFi light on the gateway
is green you can choose the
Gateway Code.
Pairing your gateway to
your wireless internet
If you have been given an
invite code, press ‘Invite Code’
and you may then enter the
code to access the home you
have been invited to.

13
2. On the ‘Your System’ screen,
you must choose the ‘TS’
(Thermostat System) option.
GW03 will not operate with the
‘PS’ (Programmer System).

14
4. Enter WiFi router password –
5. On the gateway:
Hold the WPS / Smartlink button
for 5 seconds.
The green light will begin to ash
on the gateway.
6. On your mobile device:
Immediately press ‘Continue’.
When successful the lights on the
gateway will be solid green and
you will progress to the Gateway
Code screen.
Synchronising can take up to 30
seconds.
7. If pairing is unsuccessful, please
repeat steps 5 & 6.
8. The Gateway now needs to be
associated with your mobile
device.
Note: It is recommended to allow location
permission on devices running IOS 13 /
Android 9 or above. This will allow EMBER
to automatically populate the WiFi (SSID)
information during Setup. Without giving
this permission, you will have to enter
your WiFi (SSID) details manually.
Pairing your gateway to
your wireless internet (Continued)
- - NOTE - -
After entering the WiFi router password in
Step 4, do not press the continue button.
Complete step 5 and then press continue
button as per step 6.
3. Ensure your mobile device
is connected to the same
network that the gateway will
be connected to. This will
ensure that the SSID will be
automatically populated with the
correct information.

9. Enter the gateway code located
on the gateway housing.
Do not press “Continue” on the
Gateway Code screen until all
3 LEDs are On constantly.
10. Press ‘Continue’ once only.
Home Setup appears on the the
screen.
1. Enter the Hom name.
2. Enter the Zone names. (It is not
possible to rename the Hot Water zone.)
3. Press ‘Save’ to continue.
Note: It is recommended to use unique
zone names if you are planning to use
the Alexa or Google Assistant voice
control function.
Home Setup
15

16
6. The Invite Users screen will
appear.
7. Invite other users if needed or
press ‘Skip to continue’.
4. Enter the postcode or your
address to set the location of your
home.
5. Press ‘Save’.
Home Setup (Continued)

17
11. The Home screen will appear.
If you have multiple zones, you
will see a zone list with the
relevant number of zones.
Note: You can access the tutorials from
the setting menu and burger menu in
the EMBER App.
8. You will receive a summary
conrming the changes that you
have made.
9. Press ‘Tutorial’ to view the
tutorials.*
10. Press ‘Skip’ to complete Home
Setup.

18
12. Select one of the zones on the
Home screen to access zone
control.
Home setup (Continued)

19
Zone control diagram
Target
temperature
Current
temperature
Temperature
adjustment
Temperature
adjustment
Current mode
Heating on with
orange glow
Heating on with
orange glow
Location
temperature
Tap here for
schedule.
Press and hold for
quick boost.
Current zone name
Zone Index
Boost functionOperating mode
Home name

Ocial Site
EPH Controls IE EPH Controls UK
T [phone]
F [phone]
[e-mail]
www.ephcontrols.com
[e-mail]
www.ephcontrols.co.uk
T [phone]
F [phone]
20191107